Hi all,
Firstly I've looked on all black screen help pages but none of them help. Last week my galaxy j3 2017 model died. The screen is just black, but the phone 'works', and by that I mean if I ring it the phone rings, notification sounds still happen but screen is still just black. I've charged it, let it die, tried all combos of reboots but nothing. Using an online guide, if I plug a USB keyboard in and tap my code followed by enter I hear the phone unlock (yes it has a pin screen lock). I then tried to plug into a laptop, but using Windows explorer, my phone is there but going into the phone, the folder is empty. I'm guessing this is because I can't enable file transfer etc on the phone. I'm at a loss wgag I can do. Samsung said I can take it to a shop to be fixed, but I have a few weeks of data and files I want to try and rescue first. Can anyone offer any advice please?
wllmwllms said:
Hi all,
Firstly I've looked on all black screen help pages but none of them help. Last week my galaxy j3 2017 model died. The screen is just black, but the phone 'works', and by that I mean if I ring it the phone rings, notification sounds still happen but screen is still just black. I've charged it, let it die, tried all combos of reboots but nothing. Using an online guide, if I plug a USB keyboard in and tap my code followed by enter I hear the phone unlock (yes it has a pin screen lock). I then tried to plug into a laptop, but using Windows explorer, my phone is there but going into the phone, the folder is empty. I'm guessing this is because I can't enable file transfer etc on the phone. I'm at a loss wgag I can do. Samsung said I can take it to a shop to be fixed, but I have a few weeks of data and files I want to try and rescue first. Can anyone offer any advice please?
Click to expand...
Click to collapse
your screen is dead on your phone and your not going to be able to get the data from your phone. All you can do is send it in to samsung.
Ok, thank you. At least with this confirmed I can just get it fixed and hope a file recovery tool may help. Thanks again.
wllmwllms said:
Ok, thank you. At least with this confirmed I can just get it fixed and hope a file recovery tool may help. Thanks again.
Click to expand...
Click to collapse
If you haven't taken this for repair yet then you can confirm a dead screen if you see nothing at all when restarting the device.
However it IS possible to rescue the data. There are various ways to do this with a blank screen. Obviously the easiest is via MTP. There is also Smartswitch.
Adb is also an option.
This would be trial and error until you hit the right spot to enable usb transfer.
Related
Hello, thankyou everyone who takes the time to read this and to help. My HTC Touch Pro, the screen is completely black, it turns on and I can recieve calls and I know the keyboard works, but I cant even tell who it is or what I'm typing since the screen is blacklight and won't show anything. It powers on and off and charges and i can hear the sounds so I think its just a problem with the screen.
I've tried MyMobiler and Pocket Controller, but both cant work for me because I first need to connect to Activesynce or Windows Mobile Device Center, but I can't even see the password I'm typing so I can't unlock the phone to view it on my computer (( so I can't get it to connect to activesync or WMDC.
I really wish it was'nt locked with a password because then everything would be easier I'm so upset by this DDD:
I can't hard reset either because I can't see the screen at all.
Should I try to open it up and replace the screen&digitizer myself? I really don't want to try spending extra money fooling around with the phone if I'm not sure it'll work.
What I'd really love to know, does anybody know how to view the phones screen on the computer without having to unlock the password first from the phone? If anyone can help me with that or find some other method than I'd realyREALLYReallyyyy appreciate that sooo much. I could just type the password from the computer or hard reset and everything.
Or if theres any other method of fixing this that would help too...
Also, I can't take it to Sprint store because its out of warranty/insurance, so
I'm just trying to repair it myself. I've heard of this happening to people before but have'nt ever seen it get fixed.
Again, THANKYOU to anyone thats reads or tries to help !
Have you tried "Hard-Resetting" using the 3 Key Combo? (Hardware Mode)
Or were you trying with the "Clear Data" option? (Software Mode)
I had this when I went snowboarding with my Touch Pro. Turns out slamming the slider shut quite hard fixed the problem.
Hope it helps.
I bought an inspire on eBay with a screen issues, I managed to fix it by changing the screen to a new one.
Now when i turned on the phone for the first time the screen works but there is a lock pattern that i don't the the combination to it and the seller also don't know it. i tried to root the phone but i cant access to the boot menu. after i read some topics i saw that it might be because a fast boot selected and it doesn't give me the option to enter setup.
any suggestion how i can solve it? is there an option to root via PC or some other creative solutions?
(the phone unrecognized by pc when plugged with usb cable so i presume it is in charge only mode)
vladikpri said:
I bought an inspire on eBay with a screen issues, I managed to fix it by changing the screen to a new one.
Now when i turned on the phone for the first time the screen works but there is a lock pattern that i don't the the combination to it and the seller also don't know it. i tried to root the phone but i cant access to the boot menu. after i read some topics i saw that it might be because a fast boot selected and it doesn't give me the option to enter setup.
any suggestion how i can solve it? is there an option to root via PC or some other creative solutions?
(the phone unrecognized by pc when plugged with usb cable so i presume it is in charge only mode)
Click to expand...
Click to collapse
Why doesn't the seller know it? Is it booting to Rom lock screen. Have you tried just entering hboot?
Sent from my Inspire 4G using xda premium
vladikpri said:
I bought an inspire on eBay with a screen issues, I managed to fix it by changing the screen to a new one.
Now when i turned on the phone for the first time the screen works but there is a lock pattern that i don't the the combination to it and the seller also don't know it. i tried to root the phone but i cant access to the boot menu. after i read some topics i saw that it might be because a fast boot selected and it doesn't give me the option to enter setup.
any suggestion how i can solve it? is there an option to root via PC or some other creative solutions?
(the phone unrecognized by pc when plugged with usb cable so i presume it is in charge only mode)
Click to expand...
Click to collapse
Sorry buddy, but that sounds fishy, that the seller doesn´t know the pattern lock. How come? Make sure that the phone is not stolen, because if it is reported it will be locked.
My phone's screen cracked when it dropped the other day and I can no longer view anything on the screen. The phone works since when I turn it on all the notifications will come through and the phone vibrates. The screen is completely dead.
I have hooked it up to my laptop to try to recover the internal files. The laptop reads the phone but I can't actually get to the files. I've tried Kies and it says the phone isn't connected.
I have a password on my lock screen and I figure that is causing the problem. Since the screen doesn't work, I can't type in my password to get access.
Is there anything at all I can do to get the files off?
Austin Avalon said:
My phone's screen cracked when it dropped the other day and I can no longer view anything on the screen. The phone works since when I turn it on all the notifications will come through and the phone vibrates. The screen is completely dead.
I have hooked it up to my laptop to try to recover the internal files. The laptop reads the phone but I can't actually get to the files. I've tried Kies and it says the phone isn't connected.
I have a password on my lock screen and I figure that is causing the problem. Since the screen doesn't work, I can't type in my password to get access.
Is there anything at all I can do to get the files off?
Click to expand...
Click to collapse
I found this while searching your problem. Have you tried this out? http://forum.xda-developers.com/showthread.php?t=1569292
Hello,
I've got a GS3 that I need to get pictures off of. The digitizer and lcd are both broken. The phone turns on but the screen is black. There's a lock code on the phone so I have to unlock it to put it in media mode, which is the problem. The phone is not rooted and it's got stock ROM. I've been searching for two days now for a way to get the pictures off of this phone. There's solutions out there that involve connecting a mouse and entering the unlock code but that won't work as the screen will not turn on. Tried adb but the device is not detected. Any help would be GREATLY apprecitated.
Got it figured out. Hooked up a keyboard to the phone (as opposed to mouse as other forums suggested) and was able to type in the unlock code. I had kies running so as soon as I typed the unlock code and hit enter I unplugged the keyboard and plugged the phone into my computer and I was able to transfer everything to my pc via kies.
Glad to see you posted your solution. That will go a long way towards helping others.
Hi,
After my S6 dropped flat on the floor it's screen went gradually violet and then black. Now I'm left with working digitzier but I can't see nothing. In order to access my phone I'd like to connect keyboard via OTG and access developers settings and then enable debugging so eventually I could connect S6 with my PC via Vysor app. Would someone try to do it on their phone and then post the keys combination here, please? It'd be much appreciated.
Thanks in advance.
szaka1a said:
Hi,
After my S6 dropped flat on the floor it's screen went gradually violet and then black. Now I'm left with working digitzier but I can't see nothing. In order to access my phone I'd like to connect keyboard via OTG and access developers settings and then enable debugging so eventually I could connect S6 with my PC via Vysor app. Would someone try to do it on their phone and then post the keys combination here, please? It'd be much appreciated.
Thanks in advance.
Click to expand...
Click to collapse
if this doesnt pan out, try a MHL adapter. also, knowing what version of android you were on before the screen went ka-put would help for the key combos
youdoofus said:
if this doesnt pan out, try a MHL adapter. also, knowing what version of android you were on before the screen went ka-put would help for the key combos
Click to expand...
Click to collapse
I'm pretty sure that you cannot use MHL with S6. The version was 7.0 I think.
szaka1a said:
I'm pretty sure that you cannot use MHL with S6. The version was 7.0 I think.
Click to expand...
Click to collapse
ok, sorry. i wasnt sure if it would work or not, just wanted to throw it out there
Problem solved. I decided to share the solution in case someone has a similar problem. Long story short: take screenshots with the key combination specific to your phone and view them on your PC so you know the approximate position where to tap on your screen to select some option. I found that one comment the other day, posted under one of the videos on how to control a phone with a broken screen. Since I'm a new user here I cannot share the external link to the video.
The author of the comment was Adam Cepnik so all credits go to him for this simple, yet genius solution. Here's the comment:
"If your screen is black, but you can control the phone by touchscreen, connect the phone to your PC. Then try to unlock your phone (it will take a few tries, but it is possible). This should unlock your phone's internal storage so it should be visible from the PC. Then find out how to make a screenshot. The screenshots can be found somewhere in the internal storage via PC. Then you can see a picture of the phone's screen and attempt to control the phone according to the screenshots (take them everytime you touch something). It is slow, but it can help you to enable the debugging even with black screen."
Hope someone will find it helpful in any way.