Facebook, Messenger and Pages: unauthorized access to "libssl.so" - ONE Q&A, Help & Troubleshooting

When I installed the Facebook app (and the Messenger and the Fb Pages app too) from Google Play on a freshly installed Lineage 15.1 (updated to the latest version as of today, 30 Dec 2018) on my OnePlus One, I am getting this strange error:
Detected problems with app native libraries: libheartbleed.so: unauthorized access to libssl.so.
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Tried to uninstall/install. Same thing.
I'm attaching screenshots. I notice that the Facebook app falls back to an old UI if that's any clue.
Any ideas how I can resolve this?

Idem
Same issue here, on the same LineageOS version.

I solved by downloading the apps on apkmirror.

stef67000 said:
I solved by downloading the apps on apkmirror.
Click to expand...
Click to collapse
Yes, that works (I downloaded them from apkpure)! Thanks a lot!

Same here.
Solved issue only with Facebook by downloading app direct from fb website.
Play store offers me only extra old versions of fb and messenger app.
I'll install the apk directly.
Thx for the tips!!

Thanks for the solution.
I reported the issue to FB developers. Hope they'll fix it soon.

one plus one lineage 15.1 applications trouble
i am a new member not sure where to go.
my issue started with the same Facebook error libraries: libheartbleed.so: unauthorized access to libssl.so
as tried by everyone i ended up rectifying it.
strange thing i am experiencing with playstore only on this phone (as i use the same google account on other phone like Mi and LG no issues)
Unable to find few apps on my play store running on one plus one
For eg . my airtel, linked in
Both the apps does not come in the search when tried on play store.
there are other third party apps listed but not the real once.
Location :India
Phone : one plus one
OS : lineage 15.1 official
Factory reset done
Tried multiple ROMs but no luck
Any suggestions

I had the same problem. Just downloaded the latest LOS 16 nightly. It solved everything for me.
https://support.google.com/googleplay/thread/2558409?msgid=2558409

Related

error while retrieving information from server. [RPC]

I seem to be having this strange issue with google market.
if I go to my apps, I only (according to play store) 1 app installed which is nit the case. Secondly, play store seems to think I have never purchased an app, eg, I have purchased titanium back up pro, but the store is yet again asking me to buy it at 4.99 where as it would usualy state 'purchased' and download. Secondly on trying to repurchase it states there was an error with the wallet, i then receive 2 emails a charge mail, and a refund message.
when i log in to the the play store on the web, it clearly shows apps that i have purchased in my account history with no price and the word 'purchased' but if I navigate manually, using search, it will state a price and ask me to pay
also i am using the same google account, i only have one.
below is an image of the error
Same problem, after cleaning cache problem disappears with bringing new one, f*&king blank page! No installed apps nor purchased asking me to buy it again. "All apps" tab is empty too. Damn wtf is wrong lol..
what rom are you using buddy?
I have the same problem.
The Google Play Market support could not help yet.
I think it does not matter what ROM on phone, this is a google play bug.
Yea i suppose, but looking on google play, its not under any known issues :/ looks like it may be a while before its fixed.
I contacted the customer support.
They could not solve the problem yet
it seems that the lost connection between Google account and purchased apps.
I sent some screenshots in Google Play support and I hope that the problem will be solved.
I advise you to contact Google Play support: [email protected]
I think if there is a lot of posts about this issue, it will speed up the solution
phew glad to see I"m not the only one. I'm hit with this as well on THREE different androids (one of whom is stock unrooted so its not my fault rofl).
http://forum.xda-developers.com/showthread.php?p=24058132
I have also realized I am not getting application updates. its rare I go 3 days without a single update, maybe its because it thinks I have not purchased any apps lol
Any chances that your phone market local data is not yet synced properly with the google play ? I have seen that my apps (free or paid) is not listed out immediately right after I do a full wipe or flash a new rom with full wipe. But it will eventually show up itself after awhile with data/wifi connections. I personally didn't know how long it required to sync back but eventually they will appear back when I access the market again after I restored my personal data back.
By the way, did you guys try to check your account and performs a manual market sync in the Account settings section ?
yes yes and yes we've tried all the normal market fixes, downgraded market, uninstalled updates etc.
This issue is visible on multiple droids I own (including one unrooted stock) and on web market as well, its definitely server side
I'll check in on this thread too lol. I'm in exactly the same position. No response from google.
Google Play error
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
mgf8384 said:
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
Click to expand...
Click to collapse
It seems not the same problem. This is another google play problem...
This discussion about the problem when the purchased app not in app-list when I trying to download&install app, google play say that the app is not bought.
Google Play thinks I have not purchased any apps.
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
dude2k5 said:
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
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Click to collapse
I have them on my phone and not my tablet! I think it might be related to market version whether or not they disappear device side. Can only assume the newest versions of market/store download the list from the server, rather than locally. Play.google.com doesn't work for me either.
Kurisu87 said:
what rom are you using buddy?
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XWLP2 4.0.3 stock for sgs2.. Web site is blank too so not rom related I think.
Sent from my GT-I9100 using XDA
I am also having the same problem after updating to OrDroid 1.7.5 from 1.7.3 hope this is fixed soon so I can install my apps from my backup.
I'm also have issues with my Galaxy S2 and Xoom
Same problem here with my Defy. I'm on CM7.2 Nightly build.
Just started having this problem a few moments ago on my Xoom. Cannot install any apps from the play market from my PC and keep getting server error when trying to access my apps on my xoom. Not checked my Galaxy S II yet... maybe a problem with Google?

504 Errors

Lately, 504 errors in the Google Play Store have eliminated my ability to recommend this phone. None of the usual fixes work.
Apps that I've had the problem with are:
Evernote
Runtastic Me (after a recent update)
Waze (version 4)
Maybe it is something the app developers are doing that doesn't work with the hardware, but I'm afraid of what the next app may be that I'm stuck unable to update.
Update: this has been resolved by the latest update from Gionee/BLU
Is it Google Play Store causing the problems (installing/updating apps) or is it the apps you mentioned (crashing, etc.)?
Have you started getting them all of a sudden out of nowhere? I've started to have Google Play Services issues with Google Play Music, but that was after fixing permissions in TWRP.
Maybe something you've done recently caused it (installation, file corruption, root/xposed modding) if TWRP is not the cause.
I'll assume you've already tried to clear app data & caches, and maybe uninstalling/reinstalling them. If nothing else works, you can always resort to a factory reset of the phone if you are willing to give up everything.
I've done everything short of a factory reset. I read where another user had the issue with evernote, so I specifically tried installing evernote to test.
I haven't rooted or used a custom recovery with this phone.
I put this in general more for information purposes and to maybe compile a list of apps others run into this with, but if anyone's fixed it, I'd appreciate knowing what they had to do.
Will try APK or Amazon for offending apps soon.
No luck with Amazon, either, so it isn't a play store issue
Got the same 504 error when installing Waze 4.0.
Sent from my PURE XL using Tapatalk
clear data and clear cache of google play store & google service framework
If it doesn't work try this next..
*remove your gmail account
*reboot and ,
*Re-add your account..
Sent from my Nitro using XDA Labs
Cleared Google Play Services data -- didn't help.
Cleared Google Play Store data -- didn't help.
Tried to remove my Google account -- says "This change isn't allowed by your administrator"!?
Sent from my PURE XL using Tapatalk
---------- Post added at 11:09 PM ---------- Previous post was at 11:04 PM ----------
Even manually installing the Waze 4.0 apk gives a generic "App not installed" error. Perhaps there's an incompatibility with this phone.
Sent from my PURE XL using Tapatalk
I think I've had the same problem before when installing a different (free) app. What I did was Google for an older version of the .apk file, then kept trying to install it to my phone until I found an old enough version that is willing to be installed. I was able to update to the latest version automatically without any problems after that.
Hope that helps!
Looks like Runtastic Pro 6.7 is getting added to the list. It may be some API that developers are using that isn't compiling properly on this phone... I hope it gets fixed
Reply from BLU support is that it is a known issue and an update is in the works.
I heard that something happened during the updates (like for Waze) that is causing issues for people with Mediatek CPU's, it does not seem to be intentional though as a fix seems to be in the works.
You can add app "omnivox" with the same error. Right for me it's omnivox and waze.
There was a recent gionee e8 update that hopefully resolves this and will (also hopefully) be ported to us soon.
Glad they're looking into it but this is really disappointing. Makes me want to finally break down and just get an S7 on T-Mo's payment plan.
Got the same problem here.
Hi guys, i just got the BLU pure XL and happen to me the same thing with waze, plus another app MapaRadar. They both cant install trough Play Store. I try installing old versions (waze 3.4 3.5 3.6 3.7 3.8 ..) only one time works. and then suddenly stopped. and it closes itself every time.
Update got the same 504 error.
I got another problem that after starting using play store to install other apps and update the existing ones (chrome, maps, framework..) the play store become unstable , closing itself most of the time. Since i have TWRP i manage to restore my original backup.
I did not update my apps on the play store. at least it stop to get play store app close itself.
If anyone like to share any alternative options until BLU team fix it.
Hi every body,
I have the Allview X2 xtreme the EU version of the Blu pure XL, and i have the same problem waze update return 504 error. Mine is TWRP and rooted.
I be able to install an older version of waze by apk, works fine for few days, now it's always looking for GPS signal....
Evernote too.
I have another problem with push notification who didnt work with 50% of m'y applications.
It works for :SMS, messenger, Facebook, snapchat but not for apps like instagram le monde, bfmtv, le parisien, le figaro...
I already perform hard reset.
Sorry for m'y English,
A french friend !
I justt flashed the gionee rom, mainly to see how it is for daily use, but also to check the IMEI corruption and mobile data issues (i experienced none of either) and on a whim I tried to install waze, and it installs fine (on the blu firmware I had previously had 504 error, as well had other apps just "app not installed")
so possibly gionee already had a fix for this?
Got an update this morning, and the problem seems to be fixed. Only about a week behind gionee, so not bad.

Half of all the apps FC immediately, stock 7.1.2

What happens is
I install a popular app from play store, let's say Facebook
Installs fine, but as soon as I try to run it it force closes instantly.
I'm on stock 7.1.2, rooted, only modification is AdAway.
Happens with a lot of apps, but a lot of apps also just start normally.
Any ideas where to start? What could the issue be?
I have a lot of random FC also. A ton of app updates too. Figured it was just a new OS thing...
Sent from my Pixel using Tapatalk
Did you recently flash 7.1.2? and if you did, did you dirty flash it over another rom or completely wipe your device and clean flash it?
Solved, there was a bug with Android System Web View
Exelios said:
Solved, there was a bug with Android System Web View
Click to expand...
Click to collapse
Did you find this information somewhere? What did you do to fix things? Turn off Android System Web View?
Figured out myself, for some reason it doesn't show in Google Play, and as such doesn't update, but if I search for it manually in Google Play then I can see it and update it, altrough it still doesn't show under installed apps in G Play.
Cat logs do magic, I love cats.

Instagram is listed as not compatible with the Pixel

My daughter started using a Pixel the other day and couldn't install Instagram. It wouldn't show up in Google Play. The phone is standard issue non-rooted running 8.1 with the latest security update. I showed her how to side load from apkmirror and the app seems to run just fine. Then checked Google Play from a browser and sure enough the Google Pixel is listed as not compatible. Has anyone else run into this issue? I sent feedback to Instagram, but there doesn't appear to be a direct support channel for end-users.
It's probably just an error on the site, I downloaded it straight from the Play Store without issues. I actually haven't come across an app that isn't supported.
If the problem persists, I'd recommend deleting cache and data for the Play Store and try again.
Bluntified said:
It's probably just an error on the site, I downloaded it straight from the Play Store without issues. I actually haven't come across an app that isn't supported.
If the problem persists, I'd recommend deleting cache and data for the Play Store and try again.
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Click to collapse
Found some similar comments to my problem on Reddit and it appears to be a problem on the Google Play back-end, not on the device. Most likely, Instagram mistakenly tagged the phone and blacklisted it. My screenshot shows the desktop web view, and it's clearly marked as not compatible. I don't think clearing cache/data on the device would change that web view of it not being compatible. On Reddit, someone who had it installed, deleted the app and ran into this same problem upon trying to reinstall. They also had to side-load. Luckily we can still side-load.
@Bluntified You were right. Clearing cache and data solved the issue. Thank you
Bluntified said:
It's probably just an error on the site, I downloaded it straight from the Play Store without issues. I actually haven't come across an app that isn't supported.
If the problem persists, I'd recommend deleting cache and data for the Play Store and try again.
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Click to collapse
Thank you it's worked !!

Google Play Store on Chinese OP 7 Pro?

So my OnePlus 7 Pro arrived today and I'm having problems with getting Play Store working on my phone. Apparently there already have been google services on my phone, thanks to what I could install gmail or google chrome and use them without problems, however there's no playstore. Before, I used to download google package installer from Chinese app market but this time it shows as if I already had everything installed which is strange.
So I downloaded apk for the playstore from the internet which apparently broke my apps using google play services and had to factory reset phone and I'm not sure how to get it working.
Has anyone dealt with it?
any reason you must use Hydrogen OS? why not update to Oxygen OS?
jmas1023 said:
any reason you must use Hydrogen OS? why not update to Oxygen OS?
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Click to collapse
I'm not sure if I'll be asked to log into my google immediately after reboot. And I wouldn't be able to do it without setting a vpn connection. So I don't want to end up with useless phone till I leave China.
I'm not sure if that google verification or connection at least is needed to correct me if I'm wrong
Hoxter said:
I'm not sure if I'll be asked to log into my google immediately after reboot. And I wouldn't be able to do it without setting a vpn connection. So I don't want to end up with useless phone till I leave China.
I'm not sure if that google verification or connection at least is needed to correct me if I'm wrong
Click to expand...
Click to collapse
Hi! I am fighting with this issue for over a week now
You can change Oxygen to Hydrogen Global version to remove Google Services lock
[simply by downloading global version from the OP website and installing it through the local upgrade],
but it comes with the price:
Text Messages are not graphical anymore
No Spam/Advert calls warnings
There's no access to the OP Market which is quite essential if you're living in China
So it seems like there is no way to have everything from the both words in one phone...?
ps: Greetings from GZ
Apkpure
Hi,
I just bought a OP7 (not pro) from JD.com and just realized as well there was no Play store.
Actually I was able to download it from m.apkpure.com and it worked like a charm (of course VPN required). Hope it works for you too.
Cheers,

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