Long time lurker here... I got the dreaded "rainbow" rectangle on my screen that meant that the digitizer stopped working. I was pretty sad to say the least. I called Verizon and they wanted $95 to send me a new one with the silly insurance plan. I scouted google and saw that many other have had this issue.
So, I broke down and bought the replacement digitizer on eBay. Well tonight, as I looked at my broken phone, I thought that since I was going to be eventually replacing the digitizer, it couldn't hurt to try to mess with it a little. I noticed that the rectangle appears as a thin film between the top and bottom layers of the digitizer. This thin film is what causes the rainbow effect, just like a thin film of oil on top of water.
What got me thinking was that I had just set the screen to beep when tapped, and every time I turned it on it tapped once. This meant that the screen was actually being pressed continually. So, I thought that I'd try to pull the screen away from the bottom a little. I finally got some duct tape (of the clear variety), and carefully laid it over the entire screen. Then, I pulled off at a pretty shallow angle so it would pull on the top layer pretty good.
Well, lo and behold, the screen started working again! And there isn't a hint of rainbow/oilness at all. And it is totally responsive, as before.
So, if you are in the same boat, try some duct tape or similar.
Cheers!
acmegeek
That's pretty good news I suppose, at least one possible DIY solution has been discovered. Kinda puts my mind at ease thinking that one day my phone might not be responsive to touch. I'll have to keep this in mind if that day ever comes. It does make sense though.
Be careful doing this. It fixed my spot, but now the LCD only displays 2 white lines.
I bought an HTC Evo 4G LTE on Friday along with a screen protector and a case. Anyway, I'm no good at putting on the screen protectors, so I asked the phone guy at best buy to put it on. Fast forward to this evening and I noticed what appeared to be 3 small specks of dust that got under the protector, with a larger one. As I was inspecting them, I found that they were actually tiny black circles (think speck of dust size or even dead pixel size). I'm going to be taking the phone back tomorrow for a replacement, but in the meantime, I'm curious what these are? I've done a lot of googling and the closest two pieces of information I've been able to find say they are either dead pixels because they are about the right size and show up best against a white background, or that they are moisture damage.
The question is, which seems most likely? Can dead pixels manifest themselves as circles rather than squares? And also could moisture damage be so minimal that only four little spots appeared? I should point out that the screen protector was the variety that uses a liquid sprayed on the phone to ensure a good clean overlay on the screen, and also that the salesperson used some blasts of compressed air directly on the screen to try and clean it before applying the protector (I've heard thats a big no-no).
I had a similar problem once with a no name chinese tab.
I noticed a bunch of black spots (square) the size of dead pixels all over the screen. I removed the protector and wiped the screen clean. It was tiny specks of dust indeed.
While blowing hot air onto the screen is a big NO-NO, IMO blowing compressed air wouldn't cause damage. Its the heat that damages the LCDs.
Curious how specks of dust would produce that effect, considering they are not uniformly shaped. Anyway, I've got my fingers crossed now that the problem really is dust rather than a bad screen, since I would hate to start this new phone off the same way I started my last one (returned for defective hardware / software 3 times in 3 months).
Thanks for the input and I'll be sure to post up the results tomorrow when I take the phone into the store. I've already discussed it with the store and since the salesperson was the one who installed the protector, if it turns out to be dust, they will replace the $25 protector free.
Turns out it was dust, or some other contamination, but it was UNDER the screen so that, while you could see them with the phone turned off, you couldn't get at them in any way. Home now with a replacement phone, but as my first experience with HTC, I'm not super impressed...
The back of the glass at the bottom appears to loose. When pressed down and released you can hear a sound like the glue/seals coming apart. I can visually see the glass raised, it looks as if it's bowed in the middle at the very bottom.
Has anyone experienced anything similiar?
I've read about this happening on older models of the Z1, but near the top of the device.
I sent Sony an email, as I'm passed my 14day period with T-Mobile.
I heard about it as well, Im fortunate current one at least so far does not have this issue. Get a replacement, who knows maybe it could get worse or crack, if it gets caught on something.
Had similar issue with front glass but no "bowing".
My third replacement phone, I could see bits of glue in intervals along entire front left beween LCD/frame with massive light leak, I got it exchanged.
I should have made this thread long ago but I thought I'd be able to tolerate the problem. At the bottom of my phone between where the screen ends and the metal plate begins there is a small gap that extends the full width of the phone. I'd say about 1/2 to 2/3 mm separation. It's been there since I purchased the phone on October 30th. At the top its completely flush but on the bottom it is wide enough for dirt/dust to become trapped and has become a complete eyesore. Does any one else suffer from this? I hadn't seen anyone mention it.
I have the same issue. Guess I'm gonna have to live with it lol.. Replaced phone twice(not related to this issue) but the gap exists on all devices.
miini said:
I have the same issue. Guess I'm gonna have to live with it lol.. Replaced phone twice(not related to this issue) but the gap exists on all devices.
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I absolutely love this phone but there are some issues that are clearly starting to stand out that leads me to believe this phone was a rush job.
Just run a very thin strip of clear glue (superglue?) along the seam. Seal it up right.
There is no real good reason not to, actually. Shouldn't affect anything if it's a very small amount.
Or maybe clear silicone would be better since it would be easily removed without residue.
I don't have that gap. However, where the Black-Out section surrounding the Front Facing Cameras meet the 2nd Screen, there's some faint light-bleed ... an obvious gap in materials to the back of the camera.
This reminds me of the Blackberry Tour 9630 with similar gap ... at the end of 9 months the screen looked dirty when it was off. Those old phones were harder to take apart and clean than today's phones, so it's not much of a concern for me as it only takes 10 minutes to do this and when it goes back together it'll be easier to make a permanent fix.
Seems like all the "Reviews" are nothing more then install video's of people saying oh its so amazing. But if you dig deeper you will find issues that a proper review would of find easy. So lets review it.
Little about my self. I am and Engineer in the fiber optics industry. I wonk on the absolute faster detectors available. We use UV optical adhesives every day. So needless to say i know a thing or two on this topic.
The concept is great and when done right the best way to attach a screen protector. But this comes at a cost. Cheap out on anything and it will show. So lets look at this.
-Full cover. errrr not really Notch cut for the camera and sensors. Odd because optical adhesive you can go full over and have zero impact on those.
-9H Hardness. "Shakes head" No..Its not. They need to stop claiming this every company. Its not 9H.
-Beveled edges. This is a must. Ask anyone who has one that is not beveled how easy they chip.
-UV curing light is a good design and has plenty of LED's to cure the adhesive. "5w max" Honestly im not seeing those being close to 1w LED's. If people want i'll take apart the light but no heat sinking as far as i can tell. So im guessing 3v 60ma .5w each total max output 3w. And honestly 3w is fine. Its very thin and easy to cure.
Fixture is great and works very well. No complaints on that. Just watch a few videos and read the instructions and you will do fine. The Fixture is well thought out so hats off to engineers who did that.
The ugly. This is where things get bad. This is where you can see the corners that were cut and boy did they cut them.
-Dust removal sticker. Don't use them. Cheap sticker and will leave residue on the screen. Save your self some time and just put them in the trash.
-Cleaning cloth. Not optical quality. Again put it in the trash it will just put stuff on the display. Cheap fabric not a quality optical cleaning cloth.
-Alcohol wipe...Well the directions say that but the wipes included are Ethanol...Please tell me these are not medical grade. If so then they have some additives. Well again trash it and use some 95% or higher Isopropyl alcohol. Make sure no color or sent has been added. You want as pure as you can get.
-Absorption pads. Now i would love to say trash them. But you need them. Make sure you give them a good rub down to remove all the lose fibers on them. And give the long fibers that hang off after a little trim. You do not want one to get under the screen or at the edge.
-Dimples on the underside of the protector. You don't need these. They do nothing but put 4 contact points to your phones display. The adhesive will flow an even coat.
-The worlds cheapest UV adhesive...Guys its bad...Real bad. Give you an idea. In bulk the quality optical adhesive is expensive. Well you get what you pay for or in Whitestone's case you don't get what you do not pay for. I searched and i found the supplier for there adhesive. How cheap is it? Well its $1 per 30ml. Stuff we use is $30 per oz. or 29.9ml. Yup that explains everything. This is why they can give you so much and still keep that price point. But for this you want less but higher quality. Combine that with tubes that are not 100% air tight and you are begging for problems. Also keep in mine UV Adhesive's have a shelf life and exposure to oxygen age them faster.
Lots of people complain about the delamination. This is from bad UV adhesive. Keep in mind you have a bare glass surface you are attaching to a glass surface with an oleophobic coating. This coating does after the adhesion of the adhesive. So you really need the proper quality adhesive. The adhesive they use never fully cures. If you check out my video in the Deamination topic you can see even after curing then putting 200w of UV on it for an addition 20sec with a proper industrial UV curing station it never fully cures. Multiple kits i have tested they all do this. But its $1 per 30ml so what do you expect.
You will see pictures of the optical property's of the adhesive. It is my opinion that it is not optical grade. Also you will see a picture of the delamination.
Overall this is a 4-10. Held back by the extremely low quality UV adhesive. The most important part is the cheapest. This is why they cut the notch in the protector. Because it would affect the caners where a proper optical adhesive would have zero affect. I'm disappointed. This was hyped so much but no one really looked at it. It's a great concept held back by cut corners. The proper adhesive this would be a 8-10. This method with the proper optical grade adhesive could do a true full cover screen protector then it would be a 10/10. But i do not recommend this. Price is to high for the corners that were cut. The adhesive issue really needs to be addressed because i would take a few other protectors over this.
Message to Whitestone.
I tested Adhesives from 3 kits. Results were all the same. All the kits were ordered at different times as 2 were from Amazon and one was direct from you. I have identified this adhesive not long ago and this is typical for it. However if you want to play we only use the highest quality materials card then you can go ahead and send me a tube of it. It can be in the manufacturers tube or the tubes that come in the kits. I do not want another kit im only interested in testing this adhesive and i will give you one chance to test some prior and send it to me. I will then report my finding's on here and make a note of it here. If you would like to work together on finding a cost effective quality optical adhesive i have contacts with not only the distributes for these but also with the companies that make the highest quality optical grade UV adhesives in the industry. I do not want nothing in return i will work with you for free to fix this product so that future phones can benefit from it and i have the option to easily order a quality kit. I want a 100% coverage protector and working together this can be done. There is potential here and it is with the system developed for the install and that is what makes the product stand out. My work has a building in SoCal. I go out there a few times a year and i am more then willing to come visit your office why i am out there and we can talk.
Now i know i will get the "Mines perfect best ever" post. But those post mean nothing. You have not tested the adhesive. I have. You just have not had any issues with it yet and you may never have them. But i went ahead and i tested this. Same results every time and i know what adhesive they use now.
So, would you say this thing is a pass?
Thanks for the detailed review and focusing on everything, not JUST the adhesive.
I still got mine applied to my phone, and well.. it is there. The time it starts wearing off the edges, maybe I will apply the second spare one just because I already bought it. But yeah, a full, really full screen coverage one with perfect optical properties would be awesome to have!
felloffthetruck said:
So, would you say this thing is a pass?
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I won't advise anyone to buy or not to buy this. Thats for you to decide. I'll answer any questions you have thought. I will say that I will not use this for reasons I posted. I won't buy another one until changes are made at the minimum in there selection of adheasive.
Could you point me in the direction of a good adhesive that you would recommend? (That I can buy online)
irieblue said:
Could you point me in the direction of a good adhesive that you would recommend? (That I can buy online)
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Will post that when I finish testing the samples I have.
bignazpwns said:
-Full cover. errrr not really Notch cut for the camera and sensors. Odd because optical adhesive you can go full over and have zero impact on those.
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Me a bit nitpicking here, but...
Weird, the part of optical physics that I learned back ... long ago.. taught quite clearly that if there are any surfaces with different optical properties on each side, it will have an impact. And I'm pretty sure the adhesives do not match (optically) exactly with either glass it touches (let alone both). Whether those effects will be significant enough to be visible in the photos depends on the whole optical path (and sensor's properties), though.
Since none of the surfaces have proper coatings aimed for optical performance (more for anti fingerprint etc.), and especially the protector glass (the internal material, not the coatings) not designed for optics, I'd expect ever so slightly more lens flaring and similar effects. (If there would be a flash LED for the front camera, it could get really messy, but Note 9 seems to use the whole display for front side "flashing", which reduces the spot brightness near the camera lens compared to a LED flash.)
The adhesive filling the space between the phone's glass and protector's glass does make the effect much lesser than with a protector that sits a tiny bit above with a tiny air gap. So in that sense, with these liquid adhesive type protectors, I'd expect the effects to be indeed mostly ignorable. But not zero, per se.
For the other sensors than camera, the effect can be considered zero, since they are measuring mostly (more or less) spatial averages to begin with. A bit of fuzziness doesn't change their results. Hmm. though I don't know how the iris-camera works.
All that said, I'd still say to choose a protector that covers the lens area(s). A single scratch on the phone's glass over the lens can make a worse effect than a protector does.
Also, (me partially countering the point of having an effect): I have currently a really bad example of a protector myself; a normal cheap protector with a typical dot grid on bottom surface, a normal (non-smooth) adhesive even on the area of the front camera lens, not a perfect fit by shape, etc. That is, I can see the non-smooth stuff between the glass layers (when display is black, and on the sensor spots). Yet, the photos come out ok, so things can obviously be pretty darn crappy and still be ok for the front camera needs. Though, I haven't zoomed in or done comparative tests in more challenging lighting situations. (I will do better tests once other protectors arrive; I need to keep this one on for now, for its main task of protecting.)
Nice review, but the whitestone still beats having nothing on the phone. I did the ghetto "whitestone" on my Note 8 using a generic glass protector and LOCA glue bought on Amazon. Served its purpose and protected my phone when I dropped it on a gravel surface. Phone looked brand new when I replaced the glass with a whitestone version because the ghetto glue method was too time consuming to ensure no bubbles. I have installed 4 more whitestone glass screens on mine and others phone with no issues and would not hesitate to recommend it. The issues you bring up have merit, but do not deter the protective elements of the tempered glass screen. I would like a better glue solution as well. But until then, my whitestone paired with a quality case will have to do. So far it does just fine.
Bullitt3309 said:
Nice review, but the whitestone still beats having nothing on the phone. I did the ghetto "whitestone" on my Note 8 using a generic glass protector and LOCA glue bought on Amazon. Served its purpose and protected my phone when I dropped it on a gravel surface. Phone looked brand new when I replaced the glass with a whitestone version because the ghetto glue method was too time consuming to ensure no bubbles. I have installed 4 more whitestone glass screens on mine and others phone with no issues and would not hesitate to recommend it. The issues you bring up have merit, but do not deter the protective elements of the tempered glass screen. I would like a better glue solution as well. But until then, my whitestone paired with a quality case will have to do. So far it does just fine.
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I can't get the same protection from a $12 protector. So how does it beat those in terms of protection? It offers no more protection then any other on the market. Infact the Zag elite offers more protection for the same price. The thicker gel adheasive offers significantly more impact protection. Much harder to put on and remove air bubbles but in terms of protection this is vastly superior. Where zag went wrong is not telling people how soft the adhesive is so they push down on it as hard as they can to get a bubble out and it cracks. And then they had to gimp it with some unnecessary bezzles that cover a bit of the display
Bottom line is the Dome is $20 over priced. The adhesive is trash and the olophobic coating is the worst I have ever seen. No excuses for this on something that sells it's self as premium. It's not. It's the same quality as the $12 Alibaba's and personally I would get one of those. Warranty is nothing since you could still get one on Alibaba shippped for the price you will pay for the warranty replacement. And it uses the same trash adheasive.
When you buy "Loca" it's trash from bad batches that they sell on places like Amazon or Alibaba or to places like Whitestone at a heavy discount because it's defective. So you are already useing a defective product from the start. These are facts. I tested these and posted those info. It's trash they pay $1 per 30ml of those stuff. And they call it Loca because it's not an optical adheasive. It makes it sound fancy because they can't call it a UV optical adheasive. Because it's not optical. But it's "optical cured" so Loca.
Facts are facts. I proven this adheasive is trash and defective from multiple kits. I'll test any of it. Got any left I'll test that Whitestone can send me some I'll test that because I know it's trash and it's from batches that were not mixed right. Multiple people have committed on this issues that's why I started testing this and looking into it because what they had in the prictures we seen before. Hell I can tell you exactly what is wrong with it. However working with a supplier when we had that issue I signed a NDA as part of them telling us every detail about it. Because we needed to know why it did that, when it started, how to test for it, how it will be fixed etc.
Like I said. If you use it and like it that's great. No problems with it that's even better. Get a case drop it face down. On a hard surface so it only hits the case then protector is unsupported and you will have delamination. I did this as part of the big testing video I'm doing for this. 2 drops it started.
Also I'm willing to work with them. All my test data as well as some samples I'll send to them or take to then when I'm in California. I love there install method and it will be a home run when the corners that we're cut are fixed. They pay $1 per 30ml of adheasive I can get them a bulk order that ends up being $1.75 per 30ml if they buy bulk lots. That's optical grade I'll send them the contract info and the sales rep I know for there. Use that and it's fixed. I tested that adheasive on this also and it works just like it should. I really want them to improve it.
As of right now now on my desk I have 35 different uv optical adheasives and more on the way. One manufacturer is even making a custom adheasive to test for this application. This all started as a simple test it and see what's wrong with it but due to all the people asking it's gotten much bigger. I hope Whitestone reaches out to me and I can get them the test information I have so they can improve the product.
Hi, I have been following your findings and it is an interesting matter for me at least.
Anyway, I wanted to write an update about my using the Gear VR with the default Whitedome / adhesive installation.
Previously I mentioned I got the "bubbles / webbing" permanently at the very bottom part of the protector, on a central area right above the USB connector (about 10mm wide, 1mm tal), after having the Whitedome applied and using the GearVR on the next day. Now it has been a couple of weeks maybe, and the bubbles part is still there (size unchanged apparently).
What I want to add is, something a bit unexpected (for me) happened: I used the Gear VR again yesterday (several days after the Whitedome installation) for around one hour, and and after taking the phone off, there were MORE bubbles / webbing in a different area, almost horizontally oval in shape, around 1.5cm wide by 0.8cm high. It was positioned about 2cm ABOVE the early thin stripe of bubbles, completely separate from it (not a continuation). I was pissed off because THIS was on top of the screen and obstructiong the image, really annoying. As it was late I decided to just go to sleep and deal with it when I had some free time. But to my surprise it was COMPLETELY GONE this morning. The previous thin mark at the bottom remains. But I can see no trace whatsoever of the "new" affected region..
gamekill said:
Hi, I have been following your findings and it is an interesting matter for me at least.
Anyway, I wanted to write an update about my using the Gear VR with the default Whitedome / adhesive installation.
Previously I mentioned I got the "bubbles / webbing" permanently at the very bottom part of the protector, on a central area right above the USB connector (about 10mm wide, 1mm tal), after having the Whitedome applied and using the GearVR on the next day. Now it has been a couple of weeks maybe, and the bubbles part is still there (size unchanged apparently).
What I want to add is, something a bit unexpected (for me) happened: I used the Gear VR again yesterday (several days after the Whitedome installation) for around one hour, and and after taking the phone off, there were MORE bubbles / webbing in a different area, almost horizontally oval in shape, around 1.5cm wide by 0.8cm high. It was positioned about 2cm ABOVE the early thin stripe of bubbles, completely separate from it (not a continuation). I was pissed off because THIS was on top of the screen and obstructiong the image, really annoying. As it was late I decided to just go to sleep and deal with it when I had some free time. But to my surprise it was COMPLETELY GONE this morning. The previous thin mark at the bottom remains. But I can see no trace
whatsoever of the "new" affected region..
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That's delamination from defective uv adheasive. As in my video you can see it cures about 50% and then still leaves some wet uncureable adheasive behind and is in some cases acting as an indexing gel. The delamination is still there you will need a microscope to see but masked by that adheasive that's wet acting as an indexing gel.
I got a gear VR on the way. It's on loan from a user to test it with another adheasive. I'll test this and see how it holds up. Run the phone hot and do multiple install and removals then do a few battery drains why it's in the vr. Glad this is a work phone and not my personal phone.
I actually find the oleophobic coating of the whitestone to be very good.
Sent from my SM-N960U using Tapatalk
harlenm said:
I actually find the oleophobic coating of the whitestone to be very good.
Sent from my SM-N960U using Tapatalk
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Yeah same here.
sefrcoko said:
Yeah same here.
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Then it's more product inconsistency. Friend said his is holding up ok. I know mine had scraches in it after a few hours. And one of them out of the box had a burn in the coating as well as a deep scrach deeper then the olophobic.
Any product recommendation or where we can get the good loca glue?
I personally would be interested in a tube of high quality adhesive if anyone is able to source some. Perhaps the OP would be able to point us to a supplier?
bignazpwns said:
Then it's more product inconsistency. Friend said his is holding up ok. I know mine had scraches in it after a few hours. And one of them out of the box had a burn in the coating as well as a deep scrach deeper then the olophobic.
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Ouch that looks rough. Never had those issues on multiple protectors but inconsistency does happen of course with all products. If they don't provide adequate service or replacement though, well then that's a different issue
sefrcoko said:
Ouch that looks rough. Never had those issues on multiple protectors but inconsistency does happen of course with all products. If they don't provide adequate service or replacement though, well then that's a different issue
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I posted this before. I will say Whitestone sent out a replacement kit for it for free and we're very easy to deal with and gave me very fast responses. So the service is great even though people say it's bad my experience was great. I reached out to them on Facebook and not via website so maybe Facebook is the way to go. And I noted all that when I made that post.
I would do the same for the adhesive but I know they can send out 1,000 kits they will all have this issue because the Adheasive used is from defective batches that had issues with the mixing process. I mean it works...but you will never get a full cure and will have issues under the right conditions and those are relatively common. But some people may never experience this.
But all of them so far have had pretty bad olophobic coating's. One is like it had none at all. One had the coating burned "pic in the previous post" and 2 just meh. Nothing great. But that's fine because I use the leftover ceramic coating I used for my car on my screens since it's better and thicker so I usually get over a year and 1/2 before I see any decrease in preformance. But this Stull is around $400 for a small bottle for a car and after not much is left. But Walmart sells a few kits. One is a great kit and only $12. If people wanna know what kit I'll let you know. Around here only one a almao had this kit in stock. "gerogia" the rest had other brands.
I'm one of the 'lucky' ones who has had no problems whatsoever. Going on three months and still getting compliments on how nice my screen looks. It's like I don't have a screen protector on at all.
I'm completely dissapointed from Whitestone.
I have been using it for weeks and yesterday, (all of a sudden) the tempered glass started to have a small line in the left edge of the phone and it seems like it is kinda lifted.
Unfortunately, the company wont help me, because I didnt bought it from their authorised stores
https://ibb.co/9s7jcV7