Phone locked help! - T-Mobile LG G5 Questions & Answers

Hi, i have a problem with a T-mobile LG G5 H830. Bought the phone last year and it was unlocked and i used it on a different network ever sense. Last night i update the phone to Android 8.0 over LG bridge and now the phone is network locked. When i go to the Device Lock application to unlock it, it says "Unlock Faild: This mobile device is not eligible for unlock. For device Unlock eligibility details, please go online or contact Customer Care. Has anyone run into the same problem, i am currently in Europe and dont know what to do, can anyone help. Thanks in advance.

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The person in this thread found a method:
https://forum.xda-developers.com/tmobile-lg-g5/how-to/reliable-network-unlock-service-t3876242
When I had my G5, I bought it used off of eBay, the seller wasn’t able to unlock for some reason. I was able to unlock it with a Mint Mobile SIM, which was a T-Mobile sub company. I hate the greedy phone service companies we have in the USA.
Hope that link helps you!

Related

Help!How can I unlock my Verizon LG Fathom

Hi. Last month I bought a LG Fathom (which is a Verizon phone). It is a WM 6.5.3 phone and supports both CDMA and GSM, it has both MEID and IMEI number. In the past month, I ordered many unlock codes from different sellers but they couldn't find it. I need to find that 8 digit unlock I'm ready to pay anything to unlock my phone, so if you even know something like "Octopus Box" for LG Fathom, I will be very happy to learn that. Please share any of your opinion with me, I really need your help to unlock that phone.
Thanks
I also bought a lg fathom what vs750 told to activate it themselves. I do not live in the U.S.. how to unlock and activate this?

unlock code lg stylo T-mobile

hi Lg stylo H 631 t-mobile
ihave code for unlock network but when inter 2945#*631# show nothing
try device unlock for t-mobile to unlock till me is faild
how how can enter code to unlock ??
i have to code NCK & SPCK
You should have an app to request a carrier unlock. If the T-Mobile and the MetroPCS devices are essentially the same I don't see why this would not be the case. My MetroPCS LG G Stylo has the app on the home screen in the folder which contains all of my MetroPCS apps. I've actually been fighting with support about getting mine unlocked prior to the 90 day policy for use when I am in Germany.
I have problems unlocki ng my phone i bought someone off craigslist with a lock. On it cani get some help to google unlock this acct so i can activate my phone
Good luck trying to unlock the Style H631 with T-Mobile. They are a bunch of lying manipulating thieves. My mother bought the phone from T-Mobile 2 years ago, she was paying $65.00 a month ($15.00 included for phone payment). I told her to go with H2O, Cricket or AT&T, which have he best reception where we live. I told her to unlocked network her Stylo, we tried by codes by purchasing from online unlock companies, didn't work. I told her to contact T-Mobile and asked for an unlocked code since she was with them for 2 years and never miss a payment. They told her that she needed to pay the remainder of the phone in order for them to give them an unlock code. She did, it was around $120.00. At the time, they gave her a receipt and gave her a number to call. She called and told her that it can't be done because she already unlocked 2 phones in one year, and they only unlock one phone per year. It doesn't make sense, it was her first time unlocking a phone with T-Mobile, she then replied to them, if you can only unlock one phone per year, then how come it shows 2 phone in one year?
If you are with T-Mobile, you are simply out of luck, and the app to unlock is just an app that will display "device can't be unlock" or something along those lines. Best of luck.

SIM Unlock T-Mobile LG G5

Hello All,
Any recommendations to a website that will Sim Unlock my T-Mobile device to use it on international GSM?
Thanks
Are you currently a T-Mobile customer or no? If so you should be able to get them to unlock it for you. If not I don't know the answer.
Ebay and other unlocking sites offer the T-Mobile app unlock up for sale, anywhere between 25-50 bucks or so.
There is an app on there to check if you are eligible for unlock.
Traditionally, you could call T-Mo's Customer Care and request an unlock. They have been generally pretty lenient on letting people unlock (especially for long time customers).
However, seeing as there is this unlock app built in to the phone that has a temporary unlock option, you may only get authorized to use that until your phone is paid off or something to that extent.
It is definitely worth a call.
toefurkey said:
There is an app on there to check if you are eligible for unlock.
Traditionally, you could call T-Mo's Customer Care and request an unlock. They have been generally pretty lenient on letting people unlock (especially for long time customers).
However, seeing as there is this unlock app built in to the phone that has a temporary unlock option, you may only get authorized to use that until your phone is paid off or something to that extent.
It is definitely worth a call.
Click to expand...
Click to collapse
I purchased the phone from ebay USA, and i live abroad already. Then found out when i got the phone and tried using my local SIM that it were locked
But now i got it unlocked, for anybody else seeking unlock service PM me.
I'd remove the link if I were you....
Bought my wife's G5 from T-Mobile Online. Called to request to have it unlocked and they told me they have a 40 day waiting period then I can have it unlocked. They waived it immediately once I told them I was in the military and currently stationed overseas. Took about 6hrs to receive the unlock information.
dinggus said:
Bought my wife's G5 from T-Mobile Online. Called to request to have it unlocked and they told me they have a 40 day waiting period then I can have it unlocked. They waived it immediately once I told them I was in the military and currently stationed overseas. Took about 6hrs to receive the unlock information.
Click to expand...
Click to collapse
Congrats. You saved the 40 days waiting. My case was different, after i purchased mine on ebay, i found out that the IMEI is blacklisted (outstanding balance), so i had to go to third party services.
Zaynoun said:
Congrats. You saved the 40 days waiting. My case was different, after i purchased mine on ebay, i found out that the IMEI is blacklisted (outstanding balance), so i had to go to third party services.
Click to expand...
Click to collapse
Well, that sucks. I'll always buy from Swappa since I bought my LG v10 from there. Also remember, if you're buying a phone from someone, to ask for the IMEI to verify with the carrier that it isn't blacklisted. You probably actually paid the person enough so they can fix themselves.
dinggus said:
Well, that sucks. I'll always buy from Swappa since I bought my LG v10 from there. Also remember, if you're buying a phone from someone, to ask for the IMEI to verify with the carrier that it isn't blacklisted. You probably actually paid the person enough so they can fix themselves.
Click to expand...
Click to collapse
Well, the issue was solved with 45$ I was in a hurry to buy it because the price was attractive and swappa had much higher prices. Well next time, for sure more investigation must be done before buying.
I dont mean to hijack this thread but it's exactly my problem. I have at&t in Iowa (pretty much no tmobile presence here) bought a brand new g5 off ebay wasnt paying attention to the fact that it was locked to tmobile. I did try a site that charges 30 something bucks to get it unlocked and they emailed be back the next day saying they couldnt do it. I checked the eimi or whatever on swappa, says its clean. I saw somewhere that the best way to get the unlock code is to order a prepaid sim and load some money on it and wait 2 weeks and then request the unlock code? I went to tmobile's website and got halfway through the prepaid sim screens but when i put the eimi number in it comes back with nothing, i am assuming thats because the phone has never been activated anywhere before? Appreciate the help, I dont want to pile more dumb on top of dumb...
I need help unlocking my LG g5. I bought it online through eBay from someone that works at LG.
The phone came sealed, I ordered a unlock code, but I discovered as soon as I turned it on that now I need to unlock through t-mobile device unlock app.
The site I ordered my code said they would change my status on the t-mobile database so I can unlock the device through the app.
I Googled around and that should have worked. But apparently my IMEI is not registered t-mobile.
I bought a prepaid Sim and put it on the phone. It's working at t-mobile but its still not at their database (the IMEI).
What should I do?
Is there any way to force the IMEI to t-mobile database so it can be unlocked through the third party?
Or is there any other way to unlock it.
Please help...
Sent from my LG-H830 using XDA-Developers mobile app
fvc2000 said:
I need help unlocking my LG g5. I bought it online through eBay from someone that works at LG.
The phone came sealed, I ordered a unlock code, but I discovered as soon as I turned it on that now I need to unlock through t-mobile device unlock app.
The site I ordered my code said they would change my status on the t-mobile database so I can unlock the device through the app.
I Googled around and that should have worked. But apparently my IMEI is not registered t-mobile.
I bought a prepaid Sim and put it on the phone. It's working at t-mobile but its still not at their database (the IMEI).
What should I do?
Is there any way to force the IMEI to t-mobile database so it can be unlocked through the third party?
Or is there any other way to unlock it.
Please help...
Sent from my LG-H830 using XDA-Developers mobile app
Click to expand...
Click to collapse
Did you try the permanent lock option on the t-mobile unlock app? What message did you get then?
So far I tried 2 different services and requested unlock code but none of them worked, they simply didn't get back to me with any results.
Can someone suggest one that actually worked for them please and PM me?
Thanks guys.
Zaynoun said:
Did you try the permanent lock option on the t-mobile unlock app? What message did you get then?
Click to expand...
Click to collapse
It says:
Unlock Failed: This mobile device is eligible for unlock. For device unlock eligibility details, please go online or contact Customer Support.
And even if I go online, to T-Mobile IMEI check website, it says my IMEI is not recognized at T-Mobile.
Thats the problem.
Although I'm using it at T-Mobile, and it is a T-Mobile branded phone.
And because it's not at the database, I can't do ANYTHING to try to unlock it through third parties.
fvc2000 said:
It says:
Unlock Failed: This mobile device is eligible for unlock. For device unlock eligibility details, please go online or contact Customer Support.
And even if I go online, to T-Mobile IMEI check website, it says my IMEI is not recognized at T-Mobile.
Thats the problem.
Although I'm using it at T-Mobile, and it is a T-Mobile branded phone.
And because it's not at the database, I can't do ANYTHING to try to unlock it through third parties.
Click to expand...
Click to collapse
Maybe it has been bought on contract and must have been activated first so that IMEI would be registered at T-Mobile.
Mine was blacklisted and i unlocked it. It shouldn't be a big deal for yours.
I would suggest drop T_mobile a visit or call, and check with them what is wrong.
Logically, if the IMEI is not on their database then it shouldn't be carrier locked.
I will drop you a PM for a contact that might help you in this issue.
Zaynoun said:
Maybe it has been bought on contract and must have been activated first so that IMEI would be registered at T-Mobile.
Mine was blacklisted and i unlocked it. It shouldn't be a big deal for yours.
I would suggest drop T_mobile a visit or call, and check with them what is wrong.
Logically, if the IMEI is not on their database then it shouldn't be carrier locked.
I will drop you a PM for a contact that might help you in this issue.
Click to expand...
Click to collapse
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
twoxa said:
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
Click to expand...
Click to collapse
I am activated on TMO network, since I'm using the phone at tmobile.
I just discovered that for some weird reason my IMEI was wrong at tmobile.
I hope this is the reason.
fvc2000 said:
i am activated on tmo network, since i'm using the phone at tmobile.
I just discovered that for some weird reason my imei was wrong at tmobile.
I hope this is the reason.
Click to expand...
Click to collapse
that's weird
twoxa said:
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
Click to expand...
Click to collapse
Noway get it unlocked without using the app. That is why unlocking service is starting from 30$ up to 45$. After i got confirmation from my unlock provider, i run the app, permanent unlock, and then unlock successfull reboot phone.

SM-G930T Galaxy S7 T-Mobile SIM locked

Hi everyone and thanks for the time to read this.
So, recently I purchased a Galaxy S7 from a co-worker. After bringing it to my house I realized it was SIM locked to the T-Mobile carrier. He bought it already used and sold it to me, so I can't unlock trough the T-Mobile customer service.
After an extensive search on the web I found a few paid solutions (unlock sites, Chimera Tool, some android apps). But since I live in Brazil and not the US they end up costing three times their original value due to money conversion.
I found out that you can extract the unlock code from the phone itself through some softwares ( i.e Chimera Tool). So I ask you: there's a free way to do that? I appreciate any help, thx.
Tl;dr: Need a free way to unlock SIM without contact to carrier (T-Mobile)
HI.
I a having this same problem expect. I am however from the usa. I moved tmoblie has no service in new area. They refuse to unlock my model is sm-G930T. Please anyone with any odeals on this problem let me know...
After searching a lot I found a website that fixed the network lock for me. It was also cheaper than the competition. unblockmysamsung.com
It took only a couple days to fix and I did through Paypal so if it didn't worked I could have asked for a refund.
Unlock method
Hi, can you share how you/they unlocked your S7? I was suppose to avail or their service i dont want anyone to remotely access my computer. Did you root the phone or something? Is this something i can do for free or i really have to pay for their service? Thanks!

Unlock T-mobile branded S8+ bought directly from Samsung

I've contacted T-Mobile directly, and they said that they do not have the ability to do so because I did not purchase the device directly from them, even though it is a T-Mobile branded device. The representative also contacted Samsung with me on the phone, Samsung specifically stated that the device can be unlock, and the carrier does it. Doesn't make any sense to me that they can't unlock it when they have my phone's IMEI in their database, and they can recognize it. To top that off, the device is paid in full, not financed. Anyway, got this escalated to the manual unlock team, but was told there's no guarantees. Will see how that goes.
Have anyone gotten their T-Mobile branded device bought directly from Samsung unlocked? Or anyone got their carrier branded device bought from Samsung unlocked?
I been trying to find a sim I can try to see if mine is unlocked but seems like everyone I know is on TMobile hahaha I bought mine thru Samsung as well paid in full I will try going to a att see if they have a sim I can try
If everything is the same, then the device should be locked. Just tried an ATT sim on my T-Mobile device, and that doesn't work.
Exact situation I went through with AT&T. They also first told me they couldn't unlock it cuz I didn't buy directly from them, however, after a few escalations to support I finally got someone that understood and I had the unlock code before the phone call ended. Just keep trying.
The escalation of my case to the unlock team resulted in receiving an automated email telling me to use the unlock app when I explicitly mentioned that method does not work..... Sigh... The incompetence of these people. Contacting them on twitter now, we'll see the results of that.
In the meantime, what's everyone's experience so far trying to get their carrier branded device unlocked?
Same issues with my s8... Samsung says T-Mobile will should be able to unlock it...and T-Mobile says it is not an eligible phone since not purchased through T-Mobile. Any other suggestions how i can unlock my phone?
Sent from my SM-G955U using Tapatalk
MNX1024 said:
The escalation of my case to the unlock team resulted in receiving an automated email telling me to use the unlock app when I explicitly mentioned that method does not work..... Sigh... The incompetence of these people. Contacting them on twitter now, we'll see the results of that.
In the meantime, what's everyone's experience so far trying to get their carrier branded device unlocked?
Click to expand...
Click to collapse
Have you been able to get your phone unlocked? I'm in the same situation right now
How in the hell can they not unlock a device that is BRANDED by T-Mobile and PAID OFF with T-Mobile? I would of returned the device (if within the return period) and Bought an Exynos Variant. I have an Exynos S8+ on AT&T here in the US and I haven't had any issues with carrier compatibility.

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