Related
I don't know if this is just an issue with me or if others are experiencing the same issue.
for some reason my proximity sensor is VERY sensitive... for example if I move my face just 1/2 and inch from the screen my screen turns on and I either press "Mute" or "Speaker" with my cheek OR i hang up on the person I'm calling when I place the phone back against my face.
This happens about 50% of the time... so every other call I make has this issue.
I don't know if I can change the sensitivity or the length of time before the screen turns on.
I'm coming form the Eris/D1/DX/Fascinate and I never had these issues with my older phones.
Any advice or Steps to fix this would be greatly appreciated.
Plz Advise
Happens to me too, but I don't manage to hang up or mute the calls normally. I'd love a solution as well!
Magicadder said:
I don't know if this is just an issue with me or if others are experiencing the same issue.
for some reason my proximity sensor is VERY sensitive... for example if I move my face just 1/2 and inch from the screen my screen turns on and I either press "Mute" or "Speaker" with my cheek OR i hang up on the person I'm calling when I place the phone back against my face.
This happens about 50% of the time... so every other call I make has this issue.
I don't know if I can change the sensitivity or the length of time before the screen turns on.
I'm coming form the Eris/D1/DX/Fascinate and I never had these issues with my older phones.
Any advice or Steps to fix this would be greatly appreciated.
Plz Advise
Click to expand...
Click to collapse
Which kernel / rom are you using? I have heard that some kernels have caused proximity sensor issues but I'm not sure if the issue others have experienced is the same as yours. I'd try a battery pull first, if that doesn't help try a different kernel and see if that fixes it. If the issue still persists, it could be a hardware issue and you might have to get the phone exchanged under the manufacturers warranty.
Sent from my Thunderbolt using Tapatalk
m00nshake said:
Which kernel / rom are you using? I have heard that some kernels have caused proximity sensor issues but I'm not sure if the issue others have experienced is the same as yours. I'd try a battery pull first, if that doesn't help try a different kernel and see if that fixes it. If the issue still persists, it could be a hardware issue and you might have to get the phone exchanged under the manufacturers warranty.
Sent from my Thunderbolt using Tapatalk
Click to expand...
Click to collapse
I'm using Stock firmware with bamf 4.3a Kernal
I've reset this thing too many times... installing different roms and such.. but I can verify that this is happening to another phone. My wife's phone does exactly the same thing. we purchased out tbolts on launch day ( if that helps )
The proximity sensor is located were the Verizon V is at
In between the big V is the sensor. Very hard to see go under a light a tilt the like you would if you want to find scratchs on your phone it really is between the V or I'm you can not find it. Make a phone call and get your index or any finger. And again make sure your under light and make the shadow of your finger go on top of the proximity sensor. Mine is very sensitive also.
-Monky_1
-Monky_1
My proximity sensor seems pretty touchy, as well.
I initially thought it to be a problem with a particular version of Adrynalyne's kernel, but I'm not so sure anymore. Adrynalyne also said that a kernel shouldn't affect the proximity performance -- that HTC puts these setting or whatever in the framework (what that means exactly, I'm not sure).
Anyway, I haven't done any exhaustive testing or anything, but I did notice one thing that seems to help keep my screen off is to have the thing pointed straight down while on the phone. My natural inclination is to have it along my jaw line, with the end pointed at my mouth. But the proximity sensor is to the left-of-center on the phone. Angling it moves the sensor away from your ear a bit. Assuming you've got it up to your right ear, that is.
I'd still welcome any other points folks might have about this.
calbruc said:
My proximity sensor seems pretty touchy, as well.
I initially thought it to be a problem with a particular version of Adrynalyne's kernel, but I'm not so sure anymore. Adrynalyne also said that a kernel shouldn't affect the proximity performance -- that HTC puts these setting or whatever in the framework (what that means exactly, I'm not sure).
Anyway, I haven't done any exhaustive testing or anything, but I did notice one thing that seems to help keep my screen off is to have the thing pointed straight down while on the phone. My natural inclination is to have it along my jaw line, with the end pointed at my mouth. But the proximity sensor is to the left-of-center on the phone. Angling it moves the sensor away from your ear a bit. Assuming you've got it up to your right ear, that is.
I'd still welcome any other points folks might have about this.
Click to expand...
Click to collapse
This is exactly what's happening. It's nice to see that I'm not the only one having this issue... even tho I'm sure it's annoying for everybody. Hopefully we'll be able to get some relief from this.
http://market.android.com/details?id=i4nc4mp.myLock.phone
This app keeps me from smashing my Droids.
this is not a signature I type it in every time maybe sent from my phone or my computer
rizzomegav said:
http://market.android.com/details?id=i4nc4mp.myLock.phone
This app keeps me from smashing my Droids.
this is not a signature I type it in every time maybe sent from my phone or my computer
Click to expand...
Click to collapse
Would this work even tho the Thunderbolt has no physical Trackball or Camera Button?
Not to discredit this app Kudos to the Dev who wrote it, but it seems like a work around and not an actual Fix.
But I'll try it out and reply back with some feedback
Here's what I do and it works for me most of the time. When making or receiving a call, once the call is 'connected' I quickly hit the 'home' button so I'm no longer on the 'phone screen' & then the power button which darkens & locks the screen. Even if the proximity sensor allows the screen to light up, the lockscreen is still there and prevents me from muting or hanging up on the other person. It's not a perfect solution since my jaw has managed to unlock the screen & randomly open apps occasionally but it beats hanging up on someone every 5 seconds.
Sent from my NookColor using Tapatalk
I'll just throw my hat in that I am experiencing the same issues of muting/hanging up on people. I don't recall having the issue on the stock ROM, but have really noticed it since I've been on BAMF 1.5 with Adrynalyn's 4.4.2 kernal included with BAMF 1.5.
I was running 4.4.2 with the stock ROM before BAMF 1.5 and don't recall having proximity sensor issues. Who knows?
Edit: Anybody think that screen protectors are causing interference in any way? I have an Invisible Shield that I've had since shortly after launch date.
gatorguy said:
I'll just throw my hat in that I am experiencing the same issues of muting/hanging up on people. I don't recall having the issue on the stock ROM, but have really noticed it since I've been on BAMF 1.5 with Adrynalyn's 4.4.2 kernal included with BAMF 1.5.
I was running 4.4.2 with the stock ROM before BAMF 1.5 and don't recall having proximity sensor issues. Who knows?
Edit: Anybody think that screen protectors are causing interference in any way? I have an Invisible Shield that I've had since shortly after launch date.
Click to expand...
Click to collapse
BAMF 1.5 is based on the new leak, which includes a fix for the proximity sensor. If the rom you are running isn't based on the recent leak for our phones, then you don't have the fix, and will most likely have problems with it.
Check this thread out at droid forums! It fixed my "problem" with the proximity sensor. Simply blow out the sensor with air. Apparently dust gets in there and jacks it all up. I can confirm big time results with this method.
http://www.droidforums.net/forum/thunderbolt-tech-support/142050-thunderbolt-proximity-sensor-issue.html
Edit: All those kernel switches and setcpu tweaks over pocket lint!!! Damnitman!
Magicadder said:
Would this work even tho the Thunderbolt has no physical Trackball or Camera Button?
Not to discredit this app Kudos to the Dev who wrote it, but it seems like a work around and not an actual Fix.
But I'll try it out and reply back with some feedback
Click to expand...
Click to collapse
Well the fix is only to hold the phone correctly unfortunately. My gf has no problem using either phone (hers or mine) but if I touch them its muted hang up bam.
One of my coworkers has the same problem as me another dosent. Its absolutely user errorish IMO.
It works with my thunder bolt sort of the home key still works. I don't mind it, moreso than buggered calls.
this is not a signature I type it in every time maybe sent from my phone or my computer
gatorguy said:
I'll just throw my hat in that I am experiencing the same issues of muting/hanging up on people. I don't recall having the issue on the stock ROM, but have really noticed it since I've been on BAMF 1.5 with Adrynalyn's 4.4.2 kernal included with BAMF 1.5.
I was running 4.4.2 with the stock ROM before BAMF 1.5 and don't recall having proximity sensor issues. Who knows?
Edit: Anybody think that screen protectors are causing interference in any way? I have an Invisible Shield that I've had since shortly after launch date.
Click to expand...
Click to collapse
A screen protector was an issues for me. The first one I put on did not fit perfectly, so the top of the protector cut directly threw the center of the sensor and collected dust and gave me some issues. The second one i used was applied from the top down to not obstruct the sensor. Solved my problem.
My phone sensor will black out when I am on a call and the phone is against my face, but when I pull the phone away the screen won't come back up for some reason..
I find that it seems to reflect off the arm of my glasses, which is kinda glossy like. When the IR LED reflects back at it, it seems to assume infinite distance. Same thing happened on my Droid.
There was also a case that lacked the cutout for the proximity sensor on the Droid... screen would never turn off because it reflected the IR.
I'm glad to see I'm not the only one with this problem. It's been happening to me for a few weeks now. I've run the majority of available ROMs and kernels (pre- and post- radio update) in multiple combinations so, I believe its safe to say they are not to blame.
I'm not using a screen protector so, that can't be to blame. And I don't have any scratches on my screen either. I'm curious about this dust theory though. It may be the best one I've heard yet. Has anyone else put the air hose to their Thunderbolt yet? I think I'm gonna give it a go asap. But, in the meantime, I'd love to hear whether anyone else has had positive results. If not, I fear I may have to move on to the glasses theory. I really hope it isn't that one though. I don't want to choose between having my Thunderbolt or my sight!
Mine still does it and I'm using the leak , so I don't think there is a fix in it. If so it doesn't work. Locking the screen seems like a pain but that's the best bet for now.
Sent from my ADR6400L using XDA Premium App
dzigns said:
Here's what I do and it works for me most of the time. When making or receiving a call, once the call is 'connected' I quickly hit the 'home' button so I'm no longer on the 'phone screen' & then the power button which darkens & locks the screen. Even if the proximity sensor allows the screen to light up, the lockscreen is still there and prevents me from muting or hanging up on the other person. It's not a perfect solution since my jaw has managed to unlock the screen & randomly open apps occasionally but it beats hanging up on someone every 5 seconds.
Sent from my NookColor using Tapatalk
Click to expand...
Click to collapse
After trying many ways to work around this problem with the proximity sensor I have found that this is actually works the best .... And I can't thank you enough..... I've grown used to this method and so far its flawless.
Thank you again
Sent from my ADR6400L using XDA App
Hi there guys,
I've been researching on this problem i've got with my Oneplus. It seems that the touchscreen is'nt responsive enough.
Often when i'm scrolling trough (for example) facebook, the phone has a hard time recognizing my swipes, and picks up regular touches instead. Which is causing me to open or like posts when i'm just trying to scroll trough. If i'm scrolling trough my homescreens while just slightly touching the screen, it acts up really hard.
The screen just isn't responsive enough imo.
I'm wondering if other people got the same issue, and if it is hardware or software related.
See this topic for more information: Click here
Sounds like
http://forum.xda-developers.com/showthread.php?t=2832822
drakester09 said:
Sounds like
http://forum.xda-developers.com/showthread.php?t=2832822
Click to expand...
Click to collapse
It is different than ghost-touches.
I noticed there is a topic on xda about this problem already: Click
I hope this can be fixed with a software update.
joeyzbg said:
Hi there guys,
I've been researching on this problem i've got with my Oneplus. It seems that the touchscreen is'nt responsive enough.
Often when i'm scrolling trough (for example) facebook, the phone has a hard time recognizing my swipes, and picks up regular touches instead. Which is causing me to open or like posts when i'm just trying to scroll trough. If i'm scrolling trough my homescreens while just slightly touching the screen, it acts up really hard.
The screen just isn't responsive enough imo.
I'm wondering if other people got the same issue, and if it is hardware or software related.
See this topic for more information: Click here
Click to expand...
Click to collapse
Funny. I have my oneplus one since a week ago more or less and i also noticed this issue in the very first days of use. Now i've opened facebook app to make some scrolling and see if the problem is still there and i have to say that i don't notice it anymore. Strange, but this is what i feel O_O
DuckMcQUack said:
Funny. I have my oneplus one since a week ago more or less and i also noticed this issue in the very first days of use. Now i've opened facebook app to make some scrolling and see if the problem is still there and i have to say that i don't notice it anymore. Strange, but this is what i feel O_O
Click to expand...
Click to collapse
Hmm, maybe you just got used to press a bit harder onto the screen (which helps). Would be great if it's really disapearing after a while
Got mine for 3 days now.
joeyzbg said:
Hmm, maybe you just got used to press a bit harder onto the screen (which helps). Would be great if it's really disapearing after a while
Got mine for 3 days now.
Click to expand...
Click to collapse
It really may be...just get used to New display settings and you will be out of problem too then!
Inviato dal mio One utilizzando Tapatalk
I have the exact same issue with my OnePlus after 3 weeks of use. At first it was the swype issue where the phone wasn't picking up swypes properly on the middle left side of my screen. I use a pattern unlock so it's annoying when the dots don't connect.
The next thing was not picking up my touches properly so when ever I use SwiftKey and they recommend words, I could never properly select it because the touchscreen wasn't registering properly.
I did a factory reset and it solved the problem at first but it's now back after 2 days. It's not as bad as before but still persistent. There are tons of people on Redit, Cyanogen and the OnePlus forums that are reporting the same problem.
The good news is it seems like a software and not hardware issue, hopefully the permanent fix can come soon.
Possible solution to the supposed OnePlus One touch sensitivity problem
Settings→Developer Options→ Scroll About Half Way and UNcheck "block gesture touch events"
Also try and see if unchecking "Adaptive backlight" in Settings→Display & lights→ Adaptive backlight, helps.
Of course none of these are permanent solutions. And this problem is real. But maybe the "solutions" above help.
ive not had these issues just yet. but i do get annoyed by gesture control
This still needs to be addressed. It's almost as bad as an old capacitive touch screen!
I got my phone maybe a month after it was released. After exactly 4 months the touchscreen input died and lost all sensitivity. Typing became impossible. After going back and fourth with support for 2 months they finally sent me another one. The new one was excellent for EXACTLY FOUR MONTHS!! Almost to the DAY! My damn touch is broken again and I can't type. I'm furious! I'm also 1wk outside warranty.
With the first phone I tried every hack, crack, rom, reformat, anything I could find. Nothing would restore the touch. I assume it's a hardware issue. I've been looking around for a solution but haven't found anything. If there is anything, I would appreciate some direction.
Sorry for everyone that ever wasted their money on OnePlus, I won't be getting any more products from them...
My fingerprint sensor will just stop working and I need to reboot it in order to make it work again. It doesn't detect my finger at all , it's like its dead. I have the Verizon s8+, pre ordered it and got it on 4/20. I don't suffer from the dqa issue but i have another s8 plus, also pre ordered that does suffer from the issue. Anyone know of a fix or know how we can bring this to light in order to get it fixed
Edit: I believe the fix is to go into lock screen and security, after which go to secure lock settings and select the lock automatically option, and set it to immediately. I tested it when my fingerprint sensor wasn't working, and it fixed it for me
Edit #2: That did not fix it forever , issue came back within 30 minutes, from my testing it appears that fidgeting with the following (1. Screen Timeout 2. The Automatic lock timer 3. Lock instantly with power key) causes the issue to disappear or appear. I have contacted Samsung about it and they suggested a factory reset, not giving 2 ****s about the issue, they couldn't even tell me if they were working on a fix.
Edit #3: wow, didn't expect this page to become so popular as I didn't think this was such a big issue, my final solution was turning off fingerprint gestures, haven't experienced the issue after that, I've tried to factory reset the phone multiple times.
P. S. I have been able to achieve better speeds with the Iris scanner, a key trick to getting it to unlock faster is to look right into the sensor, which is the smaller circle next to the camera in the top right corner
Should've clarified the dqa issue is not what i'm worried about, just wanted to point out the weirdness of these bugs, It's the fingerprint issue i'm worried about
Mine does the same thing....TMobile version....It works great, and then randomly won't work at all and I have to reboot
I have the same problem here.
Weird, I noticed this issue today
Posted in the other thread about the same problem. I noticed this today as well. Most of the time significantly moving the phone and scanning my finger again seems to work. I am yet to encounter this issue when the phone is actually unlocked authenticating to an app or something. So far it all seems to be limited to the lock screen in that the phone does not want to register a scan of the finger at all, as though the scanner is not there.
Same
GGgamer16 said:
My fingerprint sensor will just stop working and I need to reboot it in order to make it work again. It doesn't detect my finger at all , it's like its dead. I have the Verizon s8+, pre ordered it and got it on 4/20. I don't suffer from the dqa issue but i have another s8 plus, also pre ordered that does suffer from the issue. Anyone know of a fix or know how we can bring this to light in order to get it fixed
Click to expand...
Click to collapse
Same, I really dont want to get a new one. I need a answer and your the only post of source that has the same problem as me.
Same issues here, very annoying. T-Mobile version. We have two S8 and one of them is working fine, the other one it's having fingerprint issues. Any ideas on how to fix this? I hope is a software issue.
johnminea said:
Same issues here, very annoying. T-Mobile version. We have two S8 and one of them is working fine, the other one it's having fingerprint issues. Any ideas on how to fix this? I hope is a software issue.
Click to expand...
Click to collapse
I think it is software related. It seems to intermittent and in my case seems to be related to limited movement before scanning the finger as I only see this when trying to unlock. In other words, it seems the unlock needs an accelerator event before unlock event to work, and no movement such as a finger resting on the screen doesn't detect.
Have you tried disabling Optimize Battery Usage for the Fingerprint system app?
Mine is doing the same thing. It's almost completey random as to when the fingerprint sensor works. It's not as if it isn't recognizing my fingerprint, it's as if the sensor is completely dead or inactive. I'm tempted to return the phone and re-order but I have a trip coming up that I would like the phone for but if I wait until I return I will be past my 20 days.
Very frustrating after having to return my Note 7 like 3 times.
Does this seem software related?
Not sure it is software related. I have another S8, same carrier (T-Mobile) same firmware same software updates, version etc. Both came on April 19. Mine is having issues since I got it, the other one 7 days later no issues at all. I called Samsung and they told me if a factory reset does not solve the issue, to go to the store and get a new one. I will get a replacement tomorrow. I am on the edge with Samsung coming from a Note 7 user....
johnminea said:
Not sure it is software related. I have another S8, same carrier (T-Mobile) same firmware same software updates, version etc. Both came on April 19. Mine is having issues since I got it, the other one 7 days later no issues at all. I called Samsung and they told me if a factory reset does not solve the issue, to go to the store and get a new one. I will get a replacement tomorrow. I am on the edge with Samsung coming from a Note 7 user....
Click to expand...
Click to collapse
That's good to know. I ordered mine online through T-Mobile and they require me to send it back through the mail. They won't let me exchange it in store. So dumb. They also won't send me out the replacement before I send the broken one back. Looks like I will be without a phone for a few days.
I'm getting real sick of this loss of quality control with Samsung.
'
Yeah same here, but. You can call customer service and ask them to send the replacement phone at a store near you. This is what they have done for me. I will go tomorrow to pick up the replacement phone and I will give them back the old one. Is stupid but it is what it is. I think because the stores are individual franchises, maybe. who the heck knows. If the second one does the same I am pretty much done with Samsung. I had enough with my Note 7, now this. grrr
So this morning I once again had the sensor shut down. It's not just on the lock screen. After unlocking with the pin I was unable to use the fingerprint sensor to bring the notification menu down either.
I'm going to go to Verizon after work today and get a replacement.
I had no time to go and get the replacement today. However, no issues in the last 48 hours. For some reason is just working. I might go tomorrow and get a new one just to be on the safe side, I hope.
johnminea said:
I had no time to go and get the replacement today. However, no issues in the last 48 hours. For some reason is just working. I might go tomorrow and get a new one just to be on the safe side, I hope.
Click to expand...
Click to collapse
Mine happened first on 4/20 and it had not done it again until today. So I'm just going to go in and exchange it.
Gary02468 said:
Have you tried disabling Optimize Battery Usage for the Fingerprint system app?
Click to expand...
Click to collapse
Where is that setting
Well I took the phone into Verizon and they refused to exchange it. They said it's a software problem.
Gary02468 said:
Have you tried disabling Optimize Battery Usage for the Fingerprint system app?
Click to expand...
Click to collapse
I just did it, when Imade the thread I didn't know where to find the option, upon looking further I found it.
For anyone wondering, go to apps, then app manager, then in the upper right corner click on the option icon , then click on special access, then click on optimize battery usage, then click on "Apps not optimized" and then select "All apps", then scroll down and look for Fingerprint app(I don't know if this is the only app having to do with the fingerprint sensor) and untoggle it.
P.S. I dont know if this works or not, as I have not experienced the bug for over 36 hours
Edit: this did not work, I just experienced the bug again, the fix is to go to
lock screen and security, then to secure lock settings, and set the automatic lock to immediately.
Edit #2: This did not work , see OP for more info
Hello,
I’m using the Xperia 5 since this Wednesday (for two days).
My overall experience with phone is mostly good (for most parts of using even perfect). Unfortunately, these nice words do not apply for the fingerprint sensor.
It usually takes 2-5 tries to unlock the phone, sometimes I can’t even open the phone with the fingerprint scanner at all. (The error messages are: Not recognized; could not process fingerprint, please try again. Sometimes it says something with "partial fingerprint").
I tried rebooting recalibrating the fingerprint with the wizard then rebooting again. Nothing seems to help. I know this doesn’t have to be eventually a defect or something. Fyi, my thumb is not moist or oily, same thing applies for the reader. Maybe my thumb is just too wide, I don’t know.
What’s your overall experience?
Jakub
Same experience. Worst fingerprint reader I've used.
Same here, IMHO the worst fingerprint sensor I've ever used on a device.
googam said:
Hello,
I’m using the Xperia 5 since this Wednesday (for two days).
My overall experience with phone is mostly good (for most parts of using even perfect). Unfortunately, these nice words do not apply for the fingerprint sensor.
It usually takes 2-5 tries to unlock the phone, sometimes I can’t even open the phone with the fingerprint scanner at all. (The error messages are: Not recognized; could not process fingerprint, please try again. Sometimes it says something with "partial fingerprint").
I tried rebooting recalibrating the fingerprint with the wizard then rebooting again. Nothing seems to help. I know this doesn’t have to be eventually a defect or something. Fyi, my thumb is not moist or oily, same thing applies for the reader. Maybe my thumb is just too wide, I don’t know.
What’s your overall experience?
Jakub
Click to expand...
Click to collapse
I got it working but putting my finger along the side of it and not by using the thumb having the finger pointing out from the phone.
Mine works almost every time now.
But it is indeed not the best scanner.
Sent from my [device_name] using XDA-Developers Legacy app
japkoslav said:
Same here, IMHO the worst fingerprint sensor I've ever used on a device.
Click to expand...
Click to collapse
So, you didn't use Z5 series. That was the worst fingerprint sensor. Fingerprint sensor didn't work more than it worked. This one on 5 is better but not good. Sometimes it doesn't work at all.
I have the same issue as well, as do many others evident from Sony Forums however the FPS works fine Banking apps, website logins etc
tomo100brt said:
So, you didn't use Z5 series. That was the worst fingerprint sensor. Fingerprint sensor didn't work more than it worked. This one on 5 is better but not good. Sometimes it doesn't work at all.
Click to expand...
Click to collapse
I didn't use a Sony phone with fingerprint sensor before
I am kinda used to finger print sensor being 99,99% accurate and reliable (iPad, Meizu, Nokia, LG, Samsung, Asus, Xiaomi etc.) so that's why I am surprised it can implemented so poorly. :silly:
Honestly after 2 weeks with this phone, I'm beginning to question whether it has a fingerprint scanner at all. Feel like I may as well just remove my fingerprints and forget it exists.
Tricky547 said:
Honestly after 2 weeks with this phone, I'm beginning to question whether it has a fingerprint scanner at all. Feel like I may as well just remove my fingerprints and forget it exists.
Click to expand...
Click to collapse
I sold mine last week, of same reasons. Useless fp, might as well be non existent.
I had to retrain myself with how to use the finger print scanner. With other phones, I'm used to using the tip of my finger, but that doesn't work with this scanner. As HellRoot describes above, I now lay the flat part of my finger against the scanner so that my finger is parallel to the phone (not pointing at an angle). Now I can get it to work very reliably.
thsieh said:
I had to retrain myself with how to use the finger print scanner. With other phones, I'm used to using the tip of my finger, but that doesn't work with this scanner. As HellRoot describes above, I now lay the flat part of my finger against the scanner so that my finger is parallel to the phone (not pointing at an angle). Now I can get it to work very reliably.
Click to expand...
Click to collapse
Sadly not working for me at all.
Not to mention I encountered "flip case" bug when the phone is refusing to accept touch screen input to take a call.
This "Sony experience" is much more frustrating than I ever expected and that comes from a guy that used LG V30 for 2 years.
If they do not fix software issues with Android 10 update, I will seriously give it to my mom or wife and buy a propper phone.
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
vlad_kfv said:
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
Click to expand...
Click to collapse
Right you are! Mine says the same. Has this been posted on the Sony forums?
vlad_kfv said:
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
Click to expand...
Click to collapse
I just got mine yesterday, pretty much everything work perfectly except for the fingerprint, and mine also show the same Service Tests info as yours.
When I scan my finger, it usually register only at certain angle, and usually only at my 2nd press on the scanner, which is quite frustrating
I really wonder if this is a software bug or hardware problem so I can have the store replace a new one.
thatguy222 said:
Right you are! Mine says the same. Has this been posted on the Sony forums?
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Thanks, that's a good point :highfive:
I just raised it on the Xperia Support Forum, fingers crossed it gets enough traction for Sony to look into it!
japkoslav said:
I will seriously give it to my mom or wife and buy a propper phone.
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You must be hating your mom and wife with a passion
yekollu said:
You must be hating your mom and wife with a passion
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Thank you It made my day.
But seriously they do not mind to use not so reliable devices. Xperia 5 is still an upgrade for Xiaomi Note 4 or Asus M1 Pro user.
palkia171993 said:
I just got mine yesterday, pretty much everything work perfectly except for the fingerprint, and mine also show the same Service Tests info as yours.
When I scan my finger, it usually register only at certain angle, and usually only at my 2nd press on the scanner, which is quite frustrating
I really wonder if this is a software bug or hardware problem so I can have the store replace a new one.
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It appears to be Software. I have issues only with unlocking the screen. The Banking apps seem to work fine (for now)
yekollu said:
It appears to be Software. I have issues only with unlocking the screen. The Banking apps seem to work fine (for now)
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That's good to hear. I suspect so too because the service tests show everything was fine when I first bought the phone (it was running Pie at the time) and I started upgrading to Q soon afterward. And it was the 2nd day after I upgraded to Q that I notice the service test "Not OK" info.
Hope it can be fixed in the near future update and off topic: hope that update will also include patch for third party launcher to work with Q's Gesture (my most annoyed thing about Q)
Edit: After a few days using it, I realize it recognize the finger really well at certain angles. It never scans well with full finger but almost never miss when I use my finger tip or side. So I guess I can live with it for now. But still hope for improvement soon.
Well, other Xperias like XZ2, XZ3, XZP just got updated to 10 recently. And, all I've seen so far are complaints about 2 things: no swipe gesture (because the stock launcher hasn't been updated, which is rather stupid) and fingerprint on those devices all become less responsive. It took many times pressing to work, which sounds just like our problem.
So I guess this is a software based problem from Sony's side. Maybe some bad fingerprint driver I guess. Anyway, hope Sony is aware of this and get it fix soon with December security update (also hope for third party launcher patch too)
My fingerprint reader keeps disabling. I have to turn phone off and back on (reboot is not enough). However then all the apos detect a Biometrics change and I have to reenable fingerprint login for each app.
Even when it works the reader is super sensitive and keeps telling me I've had too many attempts before i pick up the phone.
While I do get the too many attempts thing I haven't had the fingerprint reader disable on my phone
For me its working just perfectly.
It works perfectly for me as well. I have found that using a case helps a lot with false reading attempts.
I also use a slim case and I'm having a very positive experience with the fingerprint reader.
Coming from a Pixel 2 XL with a reader at the back, it took me a few days to get used to thumb based unlock.
But now, I find it much more reliable than the Pixel 2 XL reader, where fingers moisture was a real pain.
Same hands (different finger being used on the 5ii and it works almost 100% of the time (and quick too).
Stock ROM and launcher.
arturiu said:
I also use a slim case and I'm having a very positive experience with the fingerprint reader.
Coming from a Pixel 2 XL with a reader at the back, it took me a few days to get used to thumb based unlock.
But now, I find it much more reliable than the Pixel 2 XL reader, where fingers moisture was a real pain.
Same hands (different finger being used on the 5ii and it works almost 100% of the time (and quick too).
Stock ROM and launcher.
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What case are you using?
also my fingerprint sensor is absolutely flawless I haven't had any issues or anything that has caused me to be concerned or despised the fingerprint sensor. maybe I'm lucky or maybe I just knew how to set the fingerprint up properly I don't know but my experience with it has been positive
thepersona said:
What case are you using?
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https://www.amazon.co.uk/GEEMEE-Waterproof-Anti-Scratch-Protective-Transparent/dp/B08H5931YQ
arturiu said:
https://www.amazon.co.uk/GEEMEE-Waterproof-Anti-Scratch-Protective-Transparent/dp/B08H5931YQ
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Damn it doesn't appear that that case is available in Canada or even the US. Oh well hopefully more cases turn up when the device releases in the US
Try adding the same finger a few times. I haven't had any problems since I did that.
Do you also have this issue, that while calling, you accidentally click on the fingerprint sensor and so activate the screen while it is 'at your ear' and so you 'click' on several options and so on? It happens a lot, I have accidentally adjusted with my ear the brightness or paused the call etc. Very annoying!
I struggled a bit at first to have my fingerprint recognized when trying to unlock, often ending up typing my pin instead.
I noticed a huge improvement by sliding my thumb upwards on the sensor, instead of just pressing it still. Now works almost all the times.
November update might have improved the situation as well.
Not sure if it's something to do with a recent update but my reader is not recognising my fingerprints very well at all now. Anyone seen problems?
The other potential issue is that I've been doing a lot of DIY lately and probably worn away some of the detail on my finger ends .
wazzaworld said:
Not sure if it's something to do with a recent update but my reader is not recognising my fingerprints very well at all now. Anyone seen problems?
The other potential issue is that I've been doing a lot of DIY lately and probably worn away some of the detail on my finger ends .
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Mine still on 58.0.A.22.21 as it's US variant but recently I am also facing issues with fingerprint scanner if the phone is in (deep?) sleep mode. Earlier it used to be just touch and go but now had to press it or try multiple time to unlock it.
Not sure what's the issue here?
No problems with my FPR. Occasionally it requires a couple of tries but that's true of every single phone on the market.
Mine seems to be working well. I am coming from a P30 Pro with the underscreen sensor, and I had a few Xperias before that. This is by far the fastest Android fingerprint sensor I've used. it seems to instantly recognize everything. It's probably on par with my pre-face ID iPhones, but i don't have one of those anymore to compare it.
I ended up disabling the fingerprint reader completely. Never works from first try when I need it, but somehow easily unlocks when I actually don't need it, as in when just holding it, putting down or in pocket. Also all those buttons on the same side is a really poor design choice, specially power right under volume. Btw, is there a way to disable the assistant button?
hovikg said:
I ended up disabling the fingerprint reader completely. Never works from first try when I need it, but somehow easily unlocks when I actually don't need it, as in when just holding it, putting down or in pocket. Also all those buttons on the same side is a really poor design choice, specially power right under volume. Btw, is there a way to disable the assistant button?
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Everything I have read, says there's no way to disable it. I'm very surprised I have yet to activate accidentally. But, that might be because the button covers on my case are kind of stiff.
hovikg said:
Never works from first try when I need it, but somehow easily unlocks when I actually don't need it, as in when just holding it, putting down or in pocket.
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I get the exact same behavior. Very frustrating. Totally disappointed with the fingerprint scanner.
hovikg said:
Btw, is there a way to disable the assistant button?
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You can disable the assistant app. But if course this is only a solution if you don't use the Google assistant at all.
My favorite fingerprint reader was the Pixel 3 with the reader on the back of the phone. My least favorite has been the under-screen readers on my Huaweis. The reason is less accuracy and fingerprints.
I've had my Xperia 5 ii for a day, and have been on it a lot, and the fingerprint reader has been excellent. My problem is finding it and not dropping the phone while I look.