HELP! Mate 9 Pro Stuck after latest update - Huawei Mate 9 Questions & Answers

Hi guys,
Today I downloaded (or tried to at least) the latest update for my Mate 9 Pro. Haven't done anything to the phone prior, no rooting or flashing, I've just used the phone stock and updated as EMUI told me to. But this update failed at 97%, and the phone wont start anymore, instead it enters Huawei eRecovery mode. Here I choose the option "Download latest version and recovery", but after connecting to Wifi and starting the download it simply says "getting package info failed". And here I'm stuck.
Got a lot of pictures and stuff on my phone that I wouldn't like losing, so I haven't tried the "wipe data/factory reset" option.
Any idea what I can do?

Btw, I am an absolute novice when it comes to doing anything with these smartphones. I've always just used them as they come, so I really need some help on this.
Main concern is that I don't want to loose all of the things I saved on my phone

Related

[Q] Image System CRC after upgrade

Hi all,
I downloaded the upgrade by going to the upgrade check and proceeded, then I found the phone was stuck at a screen similar to CWM recovery with the "reboot now" option selected. I went ahead and selected that and the process completed.
After that, I tried to upgrade my wife's one s. This time the process completed after several reboots, however, the recovery screen was never shown.
Now, here is the interesting thing... I check the CRC for both phones. They have identical CRC values for everything, except for system. My phone is: 0x591141D4, my wife's is 0xDA05AFE0.
Now I am wondering if I had a bad upgrade. I would appreciate if you can share your CRC for system.
Bad luck for me too
I susessfully upgraded my device but my Wifi got error and its completly dead and non-usable.
I need help too...........................

Problem with devices stuck at eRecovery after update to B360

Hi guys.
Im hoping someone has a clever fix to my problem.
Version: FLD-L09C432B131, rooted and with TWRP.
Issue:
I took a plunge into the updating sea and installed B360. Never thought it would go through since I didnt unroot first. Well, it actually worked and the phone booted fine. The "About" part listed the new version but I was still on decembers security patch. So I ran Firmware Finder and started with the small file, 230MB or something. Unpacked it and moved to dload via the menu in FF.
Now the problems began. Phone booted and ran the update without any noticable issue....until it was time for a reboot.
It now only boots into Huawei eRecovery with the options to:
"Download latest version and recovery" - Which fails after connecting to wifi and trying to download from huawei.
"Reboot" - Just returns to eRecovery.
"Shutdown" - self-explanatory.
The devices does show up for a few seconds in ADB when it reboots and is connected to my PC. But not for long.
I was hoping to be able to flash TWRP with ADB but its kinda hard when it doesnt stay connected.
Anyone wise out there with some input?
Much obliged.
/nort
Ok update.
I managed to get adb to work finally by timing the seconds the phone was actually visible to the computer. A reset back to B131 and now im on B360. Not sure if i have the latest version with the battery fix but I guess that will be obvious soon enough.

honor 8 hard bricked, only vibrates twice. No recovery,no fastboot and no dload.

my honor 8 is stuck on honor 8 blue screen, cant turn it off.
cant access fastboot, recovery or even dload. only vibrates twice.
can anyone help me to solve this issue???
abbassbhai said:
my honor 8 is stuck on honor 8 blue screen, cant turn it off.
cant access fastboot, recovery or even dload. only vibrates twice.
can anyone help me to solve this issue???
Click to expand...
Click to collapse
Have you tried to flash custom ROMs or TWRP?
overcustom said:
Have you tried to flash custom ROMs or TWRP?
Click to expand...
Click to collapse
i was trying to dload mm firmware. The firmware dloaded fine but after factory reset and reboot, the fone is jus staying on honor screen after 3d text. i tried to go in erecovery but cannot, fone jus vibrates twice and then after 3d honor text, it stays on blue honor screen forever.
i tried to boot in fastboot as well as dload.....same thing happend not booting in fastboot or dload.
only 3d text and blue screen.
now fone doesnt even turns on if power button pressed ,but juss vibrates twice and blue screen after 3d text.
Leave your device as it is so that the battery is fully drained and is powered off. Then plug your device to charger for 5 minutes. Unplug it and now try to boot to recovery.
Hold the power button and volume up button until you hear the first vibration and screen goes on. Leave both buttons. Now you can go to recovery. Perform a full factory reset. Then power off your device and move the dload package to your external SD card. Repeat the same process but this time hold both volume buttons and power button.
hackslash said:
Leave your device as it is so that the battery is fully drained and is powered off. Then plug your device to charger for 5 minutes. Unplug it and now try to boot to recovery.
Hold the power button and volume up button until you hear the first vibration and screen goes on. Leave both buttons. Now you can go to recovery. Perform a full factory reset. Then power off your device and move the dload package to your external SD card. Repeat the same process but this time hold both volume buttons and power button.
Click to expand...
Click to collapse
thankyou bro for ur suggestion...i already tried all tht but no luck.
the fone turns on everytime whatever i try to do....only 3d text and it is stuck on blue honor screen.
no recovery dload fastboot etc.
Hi. Sorry the revive.
Could you solve this? I'm in the same situation
No unlock, can't enter to recovery, can't enter to erecovery so I can't flash with dload, fastboot is a joke if the phone has locked bootloader so I can't reflash the recoveries.
abbassbhai said:
my honor 8 is stuck on honor 8 blue screen, cant turn it off.
cant access fastboot, recovery or even dload. only vibrates twice.
can anyone help me to solve this issue???
Click to expand...
Click to collapse
Noivern said:
Hi everyone!
First, sorry reviving the threadm but this one is similar to my trouble.
Second, every flash process was done with dload method and vol + - and power combination.
Third, I never unlock my phone before or flashed any custom rom or recovery, everything was stock.
Last night, I tried to rollback my honor 8 frd-al19 to emui 6.0 with proper rollback package and firmware for Android 6.0 (both official and for my model), but phone went into boot lock. It isn't boot loop, It's stuck on the Honor blue logo. I can't even turn off the phone.
I did this procedure once before with success. I was on fdr-al19c432b360 firmware 100% functional (I was an idiot to rollback again when not needed at all... I know). I applied the rollback package correctly, and then I did a mistake and flashed full c636b131 Android 6.0 firmware instead of c432b131 Android 6.0.
Phone started ok with everything working. But I noticed my bad (emui didn't find any update package from OTA, and noticed the error in version model shown) and reflashed rollback package... At this point is where I think I messed up the recoveries or something. When ended the flashing process, I copied the correct firmware (the c432b131 android 6) on dload folder and tried again to flash.... but this time phone never entered on erecovery nor recovery. Only thing I get is stuck honor blue screen. It refuses to enter on recovery or erecovery. It just reboots, vibrate twice and keeps stuck after that on honor screen.
Strange thing, is that I did this procedure once before some months ago with success, but that time I didn't make the mistake with the versions.
After panic, I tried to boot in fastboot connected to my pc, and HiSuite knows there is something connected, because it launches it self, but don't recognize the phone and says it can't be recovered. Also, Adb don't see the phone either, only fastboot.
With fastboot commands I tried to reboot into recovery and nothing happened. Then wipe cache/user data, reflash stock recovery. Everything failed with message "remote: not allowed". And of course, because I never unlocked my bootloader. Fastboot says phone locked, frp locked (was frp, don't remember now exactly).
Then, I read about to let the battery die. I did. That didn't work either, phone keeps stuck on honor blue logo.
I downloaded multitool for huawei software, and everything requires an unlocked bootloader to recover.
Then, I tried to get unlock code, but huawei site ask me product id which I can't get because phone is bricked (I have all other data, imei, serial, etc.) . Tried with id generator too, and nothing what I tried have work so far. It's frustrating.
I'm pretty hopeless now, no unlock, no recovery, no erecovery, so I can't flash anything on the damn phone to try to recover it.
Can I save my phone or is it just an expensive brick? Any help will be REALLY welcome.
:crying:
Click to expand...
Click to collapse
Well, is a bit silly to answer yourself but this can help someone else:
I did purchase a license of 3 days of dc phoenix software and force updated version android 6.0 c432B131 on my honor 8 fdr L19.
It flashed ok, but software said that couldn't install update. On phone went to 99% for long time (more than 1 hour).
So I looking for some info, and also the software said that I had to manually update. I just copied the same rom with dload method: just the same UPDATE.APP on the folder, and tried the 3 buttons: It worked!
After a success bootup, it found inmediatelly (OTA) the update to android 7, c432b360 firmware and downloaded and installed.
Here went something strange: after updated again via OTA, everything was working ok, but on about phone, the version shown wasn't the c432b360. Instead it said something about test keys build. Just for being safe, I tried to full reset the phone and... it failed. It said failed on erecovery menu, and after that, the next boot up I couldn't pass over wifi setting menu: keyboard was missing and it just tried to talk to text input. Another panic moment, so I tried to enter on recovery to clear cache and reset user with no luck. After that, phone refused to start showing an error message on fastboot screen: "phone couldn't pass verification, it may not function properly".
What to do? just do all the things again, but just with dload method. As I was on android 7, first I installed downgrade package. Ok, it did well. After, installed again c432b131 (android 6). And finally success!.
Once again, phone ask for install OTA android 7 and I let it. Now, I just didn't tried to do a factory reset and so far is ok.... but it hasn't AOSP Android keyboard anymore. So far is working ok, everything is working: wifi, phone, 4g mobile internet, nfc, sensors, apps, gps, compass... so I'm pretty happy now, but not sure what happened when I tried to factory reset and what happened to AOSP Android keyboard.
Noivern said:
Well, is a bit silly to answer yourself but this can help someone else:
I did purchase a license of 3 days of dc phoenix software and force updated version android 6.0 c432B131 on my honor 8 fdr L19.
It flashed ok, but software said that couldn't install update. On phone went to 99% for long time (more than 1 hour).
So I looking for some info, and also the software said that I had to manually update. I just copied the same rom with dload method: just the same UPDATE.APP on the folder, and tried the 3 buttons: It worked!
After a success bootup, it found inmediatelly (OTA) the update to android 7, c432b360 firmware and downloaded and installed.
Here went something strange: after updated again via OTA, everything was working ok, but on about phone, the version shown wasn't the c432b360. Instead it said something about test keys build. Just for being safe, I tried to full reset the phone and... it failed. It said failed on erecovery menu, and after that, the next boot up I couldn't pass over wifi setting menu: keyboard was missing and it just tried to talk to text input. Another panic moment, so I tried to enter on recovery to clear cache and reset user with no luck. After that, phone refused to start showing an error message on fastboot screen: "phone couldn't pass verification, it may not function properly".
What to do? just do all the things again, but just with dload method. As I was on android 7, first I installed downgrade package. Ok, it did well. After, installed again c432b131 (android 6). And finally success!.
Once again, phone ask for install OTA android 7 and I let it. Now, I just didn't tried to do a factory reset and so far is ok.... but it hasn't AOSP Android keyboard anymore. So far is working ok, everything is working: wifi, phone, 4g mobile internet, nfc, sensors, apps, gps, compass... so I'm pretty happy now, but not sure what happened when I tried to factory reset and what happened to AOSP Android keyboard.
Click to expand...
Click to collapse
A late answer but maybe useful for some
Because the OTA showed up, was not a full OTA file. I guess it was only 1.3 gb something. It was a test build and didnt have any apks inside including the keyboard. And also not a stable one (test build) So it is always better to download FULL package from the menu and flash that one.

Bricked. No recovery or fastboot

Hey,
I need some help with this problem. I have a frd lo4 on nougat. I tried to return to stock from being rooted. The dLoad folder method wasn’t working (returned invalid package) so I unrooted via the SU app, flashed stock recovery, and went into fastboot and relocked the bootloader with the code.
Now it won’t boot or shut off. Just a bootloop showing the blue screen. I could use to access fastboot before but now my pc doesn’t detect my phone. I’ve tried different ports and pc’s. I can’t access recovery either.
Any help is appreciated
EDIT: I let the battery die, then tried going into fastboot mode and it worked. I flashed the stock recovery 1 and 2. I then used the correct rollback package and put it on my sd card then flashed. I then downloaded the full 6.0 firmware and did the same. Now I’m unrooted, locked bootloader, and stock.
Hope this helps someone.
Excatly the same thing happened to me 1 week ago.. My phone was going on bott loop in recovery mode.. I tried Dload method and recovery but nothing happened.. atlast i let the battery die. After the battery is completly dead i connexted the charger and hola the adb is working now. Then i flashed correct recovery and rom. Ecerything is working fine now.
Hi everyone!
First, sorry reviving the threadm but this one is similar to my trouble.
Second, every flash process was done with dload method and vol + - and power combination.
Third, I never unlock my phone before or flashed any custom rom or recovery, everything was stock.
Last night, I tried to rollback my honor 8 frd-al19 to emui 6.0 with proper rollback package and firmware for Android 6.0 (both official and for my model), but phone went into boot lock. It isn't boot loop, It's stuck on the Honor blue logo. I can't even turn off the phone.
I did this procedure once before with success. I was on fdr-al19c432b360 firmware 100% functional (I was an idiot to rollback again when not needed at all... I know). I applied the rollback package correctly, and then I did a mistake and flashed full c636b131 Android 6.0 firmware instead of c432b131 Android 6.0.
Phone started ok with everything working. But I noticed my bad (emui didn't find any update package from OTA, and noticed the error in version model shown) and reflashed rollback package... At this point is where I think I messed up the recoveries or something. When ended the flashing process, I copied the correct firmware (the c432b131 android 6) on dload folder and tried again to flash.... but this time phone never entered on erecovery nor recovery. Only thing I get is stuck honor blue screen. It refuses to enter on recovery or erecovery. It just reboots, vibrate twice and keeps stuck after that on honor screen.
Strange thing, is that I did this procedure once before some months ago with success, but that time I didn't make the mistake with the versions.
After panic, I tried to boot in fastboot connected to my pc, and HiSuite knows there is something connected, because it launches it self, but don't recognize the phone and says it can't be recovered. Also, Adb don't see the phone either, only fastboot.
With fastboot commands I tried to reboot into recovery and nothing happened. Then wipe cache/user data, reflash stock recovery. Everything failed with message "remote: not allowed". And of course, because I never unlocked my bootloader. Fastboot says phone locked, frp locked (was frp, don't remember now exactly).
Then, I read about to let the battery die. I did. That didn't work either, phone keeps stuck on honor blue logo.
I downloaded multitool for huawei software, and everything requires an unlocked bootloader to recover.
Then, I tried to get unlock code, but huawei site ask me product id which I can't get because phone is bricked (I have all other data, imei, serial, etc.) . Tried with id generator too, and nothing what I tried have work so far. It's frustrating.
I'm pretty hopeless now, no unlock, no recovery, no erecovery, so I can't flash anything on the damn phone to try to recover it.
Can I save my phone or is it just an expensive brick? Any help will be REALLY welcome.
:crying:
Noivern said:
Hi everyone!
First, sorry reviving the threadm but this one is similar to my trouble.
Second, every flash process was done with dload method and vol + - and power combination.
Third, I never unlock my phone before or flashed any custom rom or recovery, everything was stock.
Last night, I tried to rollback my honor 8 frd-al19 to emui 6.0 with proper rollback package and firmware for Android 6.0 (both official and for my model), but phone went into boot lock. It isn't boot loop, It's stuck on the Honor blue logo. I can't even turn off the phone.
I did this procedure once before with success. I was on fdr-al19c432b360 firmware 100% functional (I was an idiot to rollback again when not needed at all... I know). I applied the rollback package correctly, and then I did a mistake and flashed full c636b131 Android 6.0 firmware instead of c432b131 Android 6.0.
Phone started ok with everything working. But I noticed my bad (emui didn't find any update package from OTA, and noticed the error in version model shown) and reflashed rollback package... At this point is where I think I messed up the recoveries or something. When ended the flashing process, I copied the correct firmware (the c432b131 android 6) on dload folder and tried again to flash.... but this time phone never entered on erecovery nor recovery. Only thing I get is stuck honor blue screen. It refuses to enter on recovery or erecovery. It just reboots, vibrate twice and keeps stuck after that on honor screen.
Strange thing, is that I did this procedure once before some months ago with success, but that time I didn't make the mistake with the versions.
After panic, I tried to boot in fastboot connected to my pc, and HiSuite knows there is something connected, because it launches it self, but don't recognize the phone and says it can't be recovered. Also, Adb don't see the phone either, only fastboot.
With fastboot commands I tried to reboot into recovery and nothing happened. Then wipe cache/user data, reflash stock recovery. Everything failed with message "remote: not allowed". And of course, because I never unlocked my bootloader. Fastboot says phone locked, frp locked (was frp, don't remember now exactly).
Then, I read about to let the battery die. I did. That didn't work either, phone keeps stuck on honor blue logo.
I downloaded multitool for huawei software, and everything requires an unlocked bootloader to recover.
Then, I tried to get unlock code, but huawei site ask me product id which I can't get because phone is bricked (I have all other data, imei, serial, etc.) . Tried with id generator too, and nothing what I tried have work so far. It's frustrating.
I'm pretty hopeless now, no unlock, no recovery, no erecovery, so I can't flash anything on the damn phone to try to recover it.
Can I save my phone or is it just an expensive brick? Any help will be REALLY welcome.
:crying:
Click to expand...
Click to collapse
Well, is a bit silly to answer yourself but this can help someone else:
I did purchase a license of 3 days of dc phoenix software and force updated version android 6.0 c432B131 on my honor 8 fdr L19.
It flashed ok, but software said that couldn't install update. On phone went to 99% for long time (more than 1 hour).
So I looking for some info, and also the software said that I had to manually update. I just copied the same rom with dload method: just the same UPDATE.APP on the folder, and tried the 3 buttons: It worked!
After a success bootup, it found inmediatelly (OTA) the update to android 7, c432b360 firmware and downloaded and installed.
Here went something strange: after updated again via OTA, everything was working ok, but on about phone, the version shown wasn't the c432b360. Instead it said something about test keys build. Just for being safe, I tried to full reset the phone and... it failed. It said failed on erecovery menu, and after that, the next boot up I couldn't pass over wifi setting menu: keyboard was missing and it just tried to talk to text input. Another panic moment, so I tried to enter on recovery to clear cache and reset user with no luck. After that, phone refused to start showing an error message on fastboot screen: "phone couldn't pass verification, it may not function properly".
What to do? just do all the things again, but just with dload method. As I was on android 7, first I installed downgrade package. Ok, it did well. After, installed again c432b131 (android 6). And finally success!.
Once again, phone ask for install OTA android 7 and I let it. Now, I just didn't tried to do a factory reset and so far is ok.... but it hasn't AOSP Android keyboard anymore. So far is working ok, everything is working: wifi, phone, 4g mobile internet, nfc, sensors, apps, gps, compass... so I'm pretty happy now, but not sure what happened when I tried to factory reset and what happened to AOSP Android keyboard.
Noivern said:
Hi everyone!
First, sorry reviving the threadm but this one is similar to my trouble.
Second, every flash process was done with dload method and vol + - and power combination.
Third, I never unlock my phone before or flashed any custom rom or recovery, everything was stock.
Last night, I tried to rollback my honor 8 frd-al19 to emui 6.0 with proper rollback package and firmware for Android 6.0 (both official and for my model), but phone went into boot lock. It isn't boot loop, It's stuck on the Honor blue logo. I can't even turn off the phone.
I did this procedure once before with success. I was on fdr-al19c432b360 firmware 100% functional (I was an idiot to rollback again when not needed at all... I know). I applied the rollback package correctly, and then I did a mistake and flashed full c636b131 Android 6.0 firmware instead of c432b131 Android 6.0.
Phone started ok with everything working. But I noticed my bad (emui didn't find any update package from OTA, and noticed the error in version model shown) and reflashed rollback package... At this point is where I think I messed up the recoveries or something. When ended the flashing process, I copied the correct firmware (the c432b131 android 6) on dload folder and tried again to flash.... but this time phone never entered on erecovery nor recovery. Only thing I get is stuck honor blue screen. It refuses to enter on recovery or erecovery. It just reboots, vibrate twice and keeps stuck after that on honor screen.
Strange thing, is that I did this procedure once before some months ago with success, but that time I didn't make the mistake with the versions.
After panic, I tried to boot in fastboot connected to my pc, and HiSuite knows there is something connected, because it launches it self, but don't recognize the phone and says it can't be recovered. Also, Adb don't see the phone either, only fastboot.
With fastboot commands I tried to reboot into recovery and nothing happened. Then wipe cache/user data, reflash stock recovery. Everything failed with message "remote: not allowed". And of course, because I never unlocked my bootloader. Fastboot says phone locked, frp locked (was frp, don't remember now exactly).
Then, I read about to let the battery die. I did. That didn't work either, phone keeps stuck on honor blue logo.
I downloaded multitool for huawei software, and everything requires an unlocked bootloader to recover.
Then, I tried to get unlock code, but huawei site ask me product id which I can't get because phone is bricked (I have all other data, imei, serial, etc.) . Tried with id generator too, and nothing what I tried have work so far. It's frustrating.
I'm pretty hopeless now, no unlock, no recovery, no erecovery, so I can't flash anything on the damn phone to try to recover it.
Can I save my phone or is it just an expensive brick? Any help will be REALLY welcome.
:crying:
Click to expand...
Click to collapse
did u solve this bro. Same here happened, no recover no erecovery but just fastboot mode working. I let the battery died but cant charge it now, charging light is just blinking.. I have unlocked bootloader..

Huawei Honor 6 Stuck on installing update

hi, i have huawei honor 6 and just update it to android 6.0
I then decided to factory reset it and delete cache. After that, the phone just got stuck at loading screen. I tried everything, did a factory reset again, let it load for some time, but it didn't help. Then i saw in one of the forums that i should press all keys together while having a charger connected, which i did and it brought me to an update page.
The problem is, update is stuck at 5%; it just says: "Installing update... 5%"
I don't know what to do at this point. I can't even access phone's storage because it doesn't show up in my pc.
Any help would be appreciated.
Thanks

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