TLDR: Skip to TLDR near the end!
Well, this is probably the tipping point that will make me demand a new phone from Magenta, because this is getting out of hand. My phone will periodically stop charging, for seemingly no reason at all. Usually its when it has relatively low power already that it decides it doesn't want to recognize the cable being plugged in.
Usually, I will just pull the battery and drain the remaining power via the power button, put the battery back in and all is well. Lately, it happened that it stopped charging and didn't respond to battery pulls, then got so low that it refused to even boot (flashing empty battery icon). This lasted about a day and after I had went into the T-Mobile store (Which they MADE me drive 30 minutes to the store to be there in person so they could hand me a piece of paper saying they'd mail me a new unit. Bull**** in and of itself.) the phone decides it wants to start charging again. After a few more frustrated battery pulls and doing nothing new with it.
When I get my new phone (no new battery), I put the battery in that one and use it, and all seems fine. This one has worse screen bleed (top left corner was pretty much a spotlight), but I'll take that for a working phone at this point. A few days ago I was just heading out on a 3 hour trip for a short vacation when the phone reboots on me while I'm listening to podcasts. Never had this happen with the other 2 G2X's I've had. Yesterday, the thing decides to stop charging as well, but a battery pull while the device was still on did the trick and it charged again.
Once I got home I figured I'd use the original G2X, as that has everything still on it, and migrating those app settings and data is a pain. Also, if it has worse bleed, reboot problems, and the same battery issue, its worse than what I already have.
(TLDR)
Now to my current problem. The phone, once again, stopped charging and has again discharged to where it wont boot. My questions:
1) Is there a way to recover my battery without just letting it sit and praying it charges again?
2) What is the underlying issue here that could cause this? Bad software? Bad hardware (in the phone itself)? Bad battery?
3) What is the best way about getting a new phone for free (or as close to free as possible), preferably an upgrade like the Sensation 4G? I don't want to deal with my local store, as they have been proven to not know ****, and the first line of defense on the phone isnt much better.
Well i am not an expert here but Just by process of elimination it seems to be the battery. They gave you a new phone and not a new battery and now it is doing the same thing. It has to be the battery so I would go back to the store and tell them that they gave you a **** phone as a replacement and it was the battery that was the problem the whole time. They shold be able to give you a new phone and battery. Tell thewm the screen bleed is terrible and the phone yoyu had was really good except for the battery issue. Maybee someone else can give a second opinion about that battery though. Dont just go on my words I am not a pro. Good luck man.
Charlie
I just got my new One S a couple of days ago, and I'm one of the lucky few (or many maybe??) that don't have a problem with the chipping of the MAO...
I'm having a different problem though... Or actually i think it's two different problems.
One of them is the following: (and this is probably my own fault for not starting up the battery properly)
I got the phone friday in the mail, but I hadn't yet gotten my micro sim, and I had to leave for the weekend so i left the phone at home and brought my old one on the trip, but i forgot to shut down the One S, and the battery of course died over the weekend, even though I was supposed to fully charge it first to get the battery going..
But here is the problem, and this terrified me!!!
I couldn't get the phone started for like 20 minutes after I plugged it in to the charger.. The power button just made the three buttons in the bottom flash a couple of times, without starting up the phone... Eventually i got it going, but it really scared me.. Now when the phone runs out of battery it still needs around 5 minutes of charging before i can turn it on again... Am I the only one experiencing this?
The other problem, and this is the big one..
Two times the phone have shut down on me without any provocation... I pick it up, and hit the on-button, and the phone boots.. Meaning it was turned off.
And this is NOT because the battery died, as it has been at around 40% battery left.
Does anyone know why this happens? And if there is anything to do about it?
Also am I the only one?
Try a master reset; if it keeps happening, contact whoever you bought it from or HTC and exchange the handset.
Once per day for the past two weeks (I can't remember exactly when it started happening) my N5 has been turning itself off at some point when idle (it has not done so when in my hands and screen-on).
It is not a "sleep of death" because the press-and-hold time to turn back on is too short, and if the device was charging at the time, a single press of the power button shows the "off but fully charged" battery screen. It is completely off.
I don't think it has overheated because it's not warm enough in the ambient environment (not too say a momentary overheating battery is not the cause).
I have systematically gone through all the installed programs I can think of that do "something" once a day (i.e. Hacksync) or have ongoing notifications (e.g. Lightflow, Notification Weather) however every time a day later the device is found switched off again. Most recently the last screen-on time before I found it switched off was circa 23 hours uptime.
On the rare occasions that the Battery Stats in settings are still there (more often than not this is wiped every time I turn on regardless of charge level) then there is no spurious drop in battery level, it's just a ...gap...
Now, the bit that's annoying me most is that for the past two days I have kept the device in safe mode and it has still happened! In the past day, the ONLY programs I have used have been Gmail, Chrome, Now (GEL) and Settings, so if it is a rogue program causing the shutdowns, then it is a first-party "app", or else it is a hardware fault. I have kept a close eye on the RAM usage (looking for memory leaks) and the battery stats (looking for suspect battery performance) with nothing showing as out of the ordinary.
I am loath to send it back on warranty if I can help it (primary device, be a pain if I have to use a backup feature-phone!) so I'd rather see if there is something the community can help with first?
Before this started happening, I was getting epic uptime and once had 1400+ hours (more than 58 days!) on the counter with no crashes, instability or ridiculous RAM usage so I don't know what changed! The weirdest thing has got to be that this is a complete shutdown and not SoD...
I am stock, bootloader locked and unrooted with no plans or intention to do so any time soon. I also don't want to factory reset yet if I can help it...
Anyone able to help?
Edit: "Solved by RMA" after exhausting all available options.
chaosdefinesorder said:
Once per day for the past two weeks (I can't remember exactly when it started happening) my N5 has been turning itself off at some point when idle (it has not done so when in my hands and screen-on).
It is not a "sleep of death" because the press-and-hold time to turn back on is too short, and if the device was charging at the time, a single press of the power button shows the "off but fully charged" battery screen. It is completely off.
I don't think it has overheated because it's not warm enough in the ambient environment (not too say a momentary overheating battery is not the cause).
I have systematically gone through all the installed programs I can think of that do "something" once a day (i.e. Hacksync) or have ongoing notifications (e.g. Lightflow, Notification Weather) however every time a day later the device is found switched off again. Most recently the last screen-on time before I found it switched off was circa 23 hours uptime.
On the rare occasions that the Battery Stats in settings are still there (more often than not this is wiped every time I turn on regardless of charge level) then there is no spurious drop in battery level, it's just a ...gap...
Now, the bit that's annoying me most is that for the past two days I have kept the device in safe mode and it has still happened! In the past day, the ONLY programs I have used have been Gmail, Chrome, Now (GEL) and Settings, so if it is a rogue program causing the shutdowns, then it is a first-party "app", or else it is a hardware fault. I have kept a close eye on the RAM usage (looking for memory leaks) and the battery stats (looking for suspect battery performance) with nothing showing as out of the ordinary.
I am loath to send it back on warranty if I can help it (primary device, be a pain if I have to use a backup feature-phone!) so I'd rather see if there is something the community can help with first?
Before this started happening, I was getting epic uptime and once had 1400+ hours (more than 58 days!) on the counter with no crashes, instability or ridiculous RAM usage so I don't know what changed! The weirdest thing has got to be that this is a complete shutdown and not SoD...
I am stock, bootloader locked and unrooted with no plans or intention to do so any time soon. I also don't want to factory reset yet if I can help it...
Anyone able to help?
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Click to collapse
RMA it. Google will send you a new device, then you send yours back to them. No down time.
Aerowinder said:
RMA it. Google will send you a new device, then you send yours back to them. No down time.
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that's good to know, was assuming it was a case of RMA, repair, return...
given this would be nearly the same as factory reset anyway, I'll give that a try first and if it still happens after factory reset I'll RMA.
(it happened again yesterday with last uptime seen as 24hr 15mins then 5 mins later it was off again)
Update: I forgot how bloody long it takes to wipe the Nexus 5... roughly hour and a half and counting...
chaosdefinesorder said:
that's good to know, was assuming it was a case of RMA, repair, return...
given this would be nearly the same as factory reset anyway, I'll give that a try first and if it still happens after factory reset I'll RMA.
(it happened again yesterday with last uptime seen as 24hr 15mins then 5 mins later it was off again)
Update: I forgot how bloody long it takes to wipe the Nexus 5... roughly hour and a half and counting...
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Click to collapse
Should take just a few seconds. Bad hardware for sure.
Aerowinder said:
Should take just a few seconds. Bad hardware for sure.
Click to expand...
Click to collapse
It's certainly looking increasingly likely.
In the end I gave up on the "formatting /data" portion of the factory reset at 4pm (nearly 6 hours of no progress) so rebooted to bootloader and selected power off.
After I got home, I started the factory image flash (using the flash-all.bat from the official factory image package) and it has been stuck in the "erasing cache" step for the past 2 hours.
I think it's safe to say something is wrong at this point!
Well, RMA is on its way now.
I tried to let it factory reset overnight to see if it just needed more time, but it seems even 8 hours is not long enough...
Google call-centre representative just said "yep, looks like you tried everything that we could possible recommend; RMA approved"
Shame the RMA is 3-5 business days. the Micro-SIM of the N5 means I can't use my SIM in any of my old devices 'cos I don't have an adapter
Mods, if reading, device RMA means this "problem" is solved so the thread can probably be closed now
Several days ago my phone starting dropping battery much faster than usual. While I am at work I barely touch my phone and some days I will only use 15% over an 8 hour period. This suddenly increased to about 40-50% a few days ago. I tracked it down to the bluetooth being enabled or not. My bluetooth has been always-on for the last several months without an issue. Now I can see the battery discharge rate increase immediately when the bluetooth is turned on. I've attached a screenshot showing the problem. I had the bluetooth off in the morning and you can see the slow discharge. I turned it on for several hours and you see the steep discharge until I turned it off again and the discharge levels out. It was not connected to anything during the entire day. Does anyone have any idea why this would suddenly happen? I am going to have to turn off my bluetooth when not in use until I figure this out.
Ugggh, the more I have this phone, the more I'm starting to dislike it. I'm having the same exact issue as you! I actually wiped the phone and it's been good for about 3 days, but just today I'm back again with BT killing my battery. Plus, now there's a new OTA today, but I don't know if I wanna take it since it may cripple the phone even more and maybe kill my chances of rooting one day (if OG5 is ever rooted). Tempted to sell this damn thing and go back to an S5.
Not sure if you're still having this issue, but I wiped the phone 3 separate times and each time it resolved the issue for a few days, but then randomly would start acting up again. I wear a Pebble, so disabling BT isn't really an option. Got tired of resetting, so I went to Verizon and a replacement is being shipped to me this week. Still not sure what the cause of the issue is/was since it was flawless for 6 months....
The other day, my phone died midway through a call. When I tried to turn it on, the 0% sign showed up meaning it was completely dead. I had to urgently make a call so 30 mins later, I held the power button again, turned it on, and the phone went to the white HTC screen and then turned off. I finally got home and connected to my phone to my charger after. I let it charge for a bit then turned it on. I knew something was wrong when my phone was hung on the red Verizon boot logo for a while. Minutes later, it went past the Verizon logo and a pop-up appeared that said optimizing app 1 of 44. I thought this was odd because I already got the MM update about 2 weeks ago and since it updated, I never saw that message ever until now.
Once my phone gets past that and finally boots to the homescreen, I realize that a lot of things have gone wrong. First, I got signed out out of all my accounts (Whatsapp, Spotify, Instagram, Facebook, etc). On top of that, my call history was cleared, all my text messages were cleared, and all my contacts that were saved on my phone storage were gone. In addition, I also had to re-update a lot of apps including the HTC ones that you have to upon the MM update. Finally prior to those whole thing happening I had 10.7gb of free space. After this episode, I lost exactly 1 gb of storage and only have 9.7gb free.
I don't understand what could have caused this or why I lost all this data on my phone. Moreover, it doesn't seem like anything was deleted but my phone is just not reading anything that was already there.
mine just did this exact same thing after shutting off from a drained battery. It's like the data partition or whatever got wiped. Right now trying to log back in to everything and set EVERYTHING back up again. This sucks.
baune7 said:
mine just did this exact same thing after shutting off from a drained battery. It's like the data partition or whatever got wiped. Right now trying to log back in to everything and set EVERYTHING back up again. This sucks.
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i came here for the same thing. mine happened around the same time. only thing i can add here is that my storage is almost maxed out on the phone. makes me wonder if that had something to do with it. but then this happened to two other people around the same time. very weird.
The exact same thing happened AGAIN! I was at the gym listening to music and texting some friends while my battery was at 15%. Went from 15% to 10% in a matter of mere minutes and then from 10% just shut off. Couldn't charge it until I got home so I just kept it in my pocket. Got home about an hour later, put it to charge and then turned it on when battery hit about 10%. Same damn thing, got stuck on the Verizon boot logo and then the dreaded Optimizing Apps message showed up. Once it finished, I was logged out of all accounts, updates to system apps were gone, and widgets/BlinkFeed were gone/reset. And just like last time, suddenly 1GB of storage was gone.
Literally un-freaking-believable. I dreaded that it would happen when my phone shut off and yep, my fears were right. Going to do a factory reset once I backup everything. From there, I am debating whether to replace the battery or replace my phone. While it sucks that it happened to you guys as well, I am somewhat glad its an HTC issue and not just an issue with my personal phone.
Same thing happened to me at 40%
This was recently brought up in the viper rom thread, could be of help.
TidusWulf said:
Your battery needs to be reset. Hold down POWER + VOLUME (can't remember if it was up or down. takes about 10 seconds)and let it keep resetting and keep holding it for 3 minutes. then let go.
It'll fix your battery so that it drains to 0 instead of 13, but it doesn't fix the weird pseudo-reset problem. It's a known issue and many people are struggling with it. My advice is to set EXTREME POWER SAVER to auto-on at 10%, and if you ever see it that low, just turn it off yourself until you get a chance to charge it.
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Click to collapse
Same thing has been happening to me since the MM upgrade. Before that I had NO issues with my battery so I find it hard to believe that my battery is the problem.
After the third time of this happening I finally decided to to a factory reset. This did not help, phone continues to die anywhere between 15% - 30% and revert some of my settings back to stock.
This is driving me insane as I rely on this phone for personal and work use.
Decided to call HTC support today, I did not expect a solution but wanted to make sure it was reported. Of course they had no idea and claimed to have never heard of this issue.
I am guessing that since the M8 is over two years old we wont be seeing and fix pushed out for this issue. I really like my phone and dont want to upgrade at this time.
Finally somewhere where people are actually having the same issue. I've tried factory resetting the phone, doing a fresh install of the OS (with firmware recovery tool) all with no avail. I note lose all my settings and app configurations every time the phone dies, shuts down or restarts. I hope there's a fix, otherwise it looks like a custom rom is the only way.
Has anyone tried wiping the dalvic cache? I can't get into the recovery on my phone so I can't try it, but heard I it might help.
Had the same issue last week
I was at about 20%, phone shut down. I plugged it in to charge, went to boot it up, and it got stuck on the Verizon bootup screen.
I waited a while and did a hard reset, and it came back on, but was completely wiped. So I had the same problem, which is a real pain, because I use the GOOD app for work, and each time that re-installs I have to get a new PIN. And I have had to re-install the app a few times in the past month for a variety of reasons...
Teevan said:
I was at about 20%, phone shut down. I plugged it in to charge, went to boot it up, and it got stuck on the Verizon bootup screen.
I waited a while and did a hard reset, and it came back on, but was completely wiped. So I had the same problem, which is a real pain, because I use the GOOD app for work, and each time that re-installs I have to get a new PIN. And I have had to re-install the app a few times in the past month for a variety of reasons...
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Click to collapse
I feel your pain. I use Mobilepass for work and every time my phone resets it deletes my token and I have to request a new one.....
Here is what I did two days ago that seems so far to be working for me. I calibrated the battery. I have tried this in the past but could never get the calibration to work properly. Each time I tried I had the phone plugged into the charger. This time I didnt and the phone went through the battery calibration process like it is supposed to.
Since I have done this my phone will stay on until it gets to 8 or 9% and then shut down but when i charge and turn back on all of my setting are still in place.
To calibrate the battery I held the up volume, down volume and power button (all 3) for a full 2 minutes without the phone being plugged in. During this time the phone will start and get to the HTC splash screen then shut back off, start again to the HTC splash screen then shut off, repeat, repeat, repeat.... after 2 minutes release the buttons and let the phone boot up, plug it in and let it charge to 100%.
I hope this helps,
This happened to me today. I let the battery get a little lower than usual last night, around 13% before shutting it down and plugging it in for the night. Turned it on this morning and it booted up normally. Didn't lose any apps or data, but every time I did something on the phone it gave me those little hints like its a brand new phone. I went to settings and it says it was factory reset at 6:46 a.m. this morning (about the time I turned it on).
Parakaleo said:
This happened to me today. I let the battery get a little lower than usual last night, around 13% before shutting it down and plugging it in for the night. Turned it on this morning and it booted up normally. Didn't lose any apps or data, but every time I did something on the phone it gave me those little hints like its a brand new phone. I went to settings and it says it was factory reset at 6:46 a.m. this morning (about the time I turned it on).
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Click to collapse
Did it reset your ringtone and notification tone settings? Thats what it always has done to me.
I would just like to say that the same thing happens to me as well on my HTC one m8. Battery suddenly dies, now even at 25%, even after a calibration which is just a temporary solution, and when I turn the phone again, SwiftKey settings erased, everything went to stock, messages and contacts are preserved, but the apps start updating itself even though they are not allowed to and I have to manually set a lot of things. It is a total confusion and I literally can't believe HTC allows themselves to not issuing a fix for this disaster.
Was it cold?
Same issue. With mine it seems to be when it gets cold. I was skiing today in 20F but inside my pocket this really shouldn't be an issue. It has turned itself off and refused to restart several times when it has been used to take pictures in cool weather (I live in western OR, it doesn't get COLD, by cool I mean <35F but >20F, usually > 25F). This is the third time it has totally screwed up the phone when it has happened. On another occurrence it reset under normal conditions too. I'm getting pretty sick of it as it is quite a process to get all my VPN tokens reset, get all the apps back etc. Of course it waited until the warranty was out to start acting up.
This time is especially bad, the phone will not restart properly and important processes just constantly flag as stopping so that I can't even get past the initialization screen. It looks like I will have to do a full factory reset. If anyone from HTC is reading...Not acceptable and I won't be buying another phone from you.
Unfortunately I've reached the point where I wouldn't be surprised if it is a programmed planned obsolescence function, but whether or not, this is really annoying behavior.
Sorry to hash up an old thread but I put up with this crap for 5 months before I finally punched and broke the screen out of rage during an important business tech support call when I was at the clients location trying to service their security equipment, it was so embarrassing having to tell them I have to come back especially since it was a remote location.
Mine would wipe contacts, texts etc regularly. I ended up installing Super backup or something and saving my backups on google drive and just restoring everything everytime it happened.
I decided to fix up the phone and replace the battery, broken charging port and smashed screen and unlock bootloader and root but flashing superSU didnt work, got stuck in a bootloop. Anyways through all this I wiped all the caches (including Dalvik cache) flashed the correct stock rom and did the battery calibration and that seemed to have solved the random shutdown and memory leaking issue.....but I guess I wont know for a while.
I have a HTC One 610, and like every once in a while it well automatically reset it self whenever I am in the middle of a text message, on facebook, or even sending an email on phone. Its getting annoying when my cell reset its self.
what needs to be done to it? and should I do.
PRINCESS2017 said:
I have a HTC One 610, and like every once in a while it well automatically reset it self whenever I am in the middle of a text message, on facebook, or even sending an email on phone. Its getting annoying when my cell reset its self.
what needs to be done to it? and should I do.
Click to expand...
Click to collapse
try a factory reset
I know its old but people are having the same issue still so I'm gonna paste this everywhere i find this problem.
There is a Modified stock rom named "Android_Revolution_HD-One_M8_53.1" and its almost the stock M8 without bloatware and so much more stability improvements. So hear me out and flash it with a custom recovery (i did it with twrp) and it seems to be working fine so far. Give it a go before you trash your -still so good- phone to the open seas.
Well, this issue is still happening. my phone has been doing the same for about a week now. ive made several attempts to reset the battery and had to reinstall back ups every time its happened also. the only difference i think now is that its happening at 90% instead of the usual 15%. ive been following instructions to hold volume up, down, and power (with the phone off) for about 2 minutes and then letting go. i have my extreme power saver set to come on at 15% but Im not even getting that low before it shuts off and resets. i have however noticed that recently that if you plug the phone on charge after it first dies you can avoid the phone resetting.. this may be a fluke but its allowing me to deal with the battery problem now without the loss of my data, contacts, etc.
This is exactly the reason why HTC One M8 is the last HTC phone I will ever purchase. Imagine the hassle of phone factory resetting on its own. Horrible.