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It has become too difficult to navigate the US availability thread with the frequent new posts and discussion on several different stores. I was wondering how many people ordered from Best Buy and for those who did maybe answer a few questions to see where we all stand. When I ordered everything looked good but like many I was emailed about six hours later saying it was on backorder. If we could start a thread with the following basic questions answered I think it would be helpful to see where we (those who haven't received our order) stand.
Order status: InProcess (Backordered)
Order Time: 6:03 EST
Shipping: Ground
Ordered as soon as it became available. Happened to wake up and check forum. Shipping notice yesterday with delivery to home on 5/2.
Not sure how much this will help you, but:
Order Status: Shipped
Order Time: 4:37am CST May 26th
Shipping: Next Day Air
I would have gotten it today, but the plane carrying it got diverted due to the severe weather here in the south. I will get it tomorrow. Good luck and hope you get yours. In fact I hope everybody trying for it gets it very much sooner than later!!!!
In-Transit (delivery was supposed to be today, but the weather in Louisville delayed everything passing through UPS to be delayed a day) oh well.....
Order time approx. 5:30-5:40 a.m. EST
Next Day (see above)
ordered mine 4/26 at 2:27 am PST. Delivered today and I'm writing this reply on it right now. I chose expedited shipping.
Best Buy
Ordered on the 26th @ 630am with ship to store w/in 3 to 5 days. My order says "in process" when I check the status it says "checking in store inventory" for the past 2 days. I called BBY and the said it will be at the store by 5/11. I live in WI, but I say some people on the west coasts already arrive at the store. The stores in my area get shipments Tues. and Fri. so hopefully it will arrive before the 11th.
ordered 3:15 AM It has been shipped but was delayed and will not be her until tomorrow.
on the bright side my official asus case will arrive tomorrow as well http://www.amazon.com/gp/product/B004V949OO
ordered 2.30am MST Apr 26th
current status = backordered
called 800 number. She said "we dont have any in stock and are waiting shipment from manufacturer. Earlier date was May 4, now probably a week's delay".
ordered 2.30am MST Apr 26th
current status = backordered
called 800 number. She said "we dont have any in stock and are waiting shipment from manufacturer. Earlier date was May 4, now probably a week's delay".
Did you do site to store? or UPS. I only ask because my status never says back ordered.
Site to store vs UPS
From reading other threads it seems like those that ordered ship to store have been getting their items while those that choose regular shipping perhaps are not. I cannot confirm this but I'm curious to see if thats what is happening.
When I talked with customer service. I asked if I did UPS shipping would it have come quicker she said that stores have priority after pre orders are sold out.
Ordered right when they went up, ship to store
"checking in store inventory"
Called BB 1-800 number, told me it was backordered.
My story seems odd as people who did the exact same after me are getting their units.
Mine was shipped to my house via ups and it arrived today so that theory is incorrect.
PGibbons999 said:
Ordered right when they went up, ship to store
"checking in store inventory"
Called BB 1-800 number, told me it was backordered.
My story seems odd as people who did the exact same after me are getting their units.
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Whats your delivery date?
Fubar65 said:
Mine was shipped to my house via ups and it arrived today so that theory is incorrect.
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Just curious, what time did you get your order in?
qhinton said:
Whats your delivery date?
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How do I even tell?
It's not delivered.
PGibbons999 said:
How do I even tell?
It's not delivered.
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Because they should have gave you a date when you could pick it up.
qhinton said:
Because they should have gave you a date when you could pick it up.
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I said it wasn't ever shipped.
"Status: 1 item(s) - confirming InStore Inventory "
PGibbons999 said:
I said it wasn't ever shipped.
"Status: 1 item(s) - confirming InStore Inventory "
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When I placed my order it gave me a 5/11 delivery date to the store. When I called CS they said the same thing. Maybe you overlooked it. Call CS and they will tell you when you item will arrive.
qhinton said:
When I placed my order it gave me a 5/11 delivery date to the store. When I called CS they said the same thing. Maybe you overlooked it. Call CS and they will tell you when you item will arrive.
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Oh, the estimated time.
Estimated Pickup Date: 05/13/2011
Has anyone from Canada gotten a confirmation on shipping yet? I got an email last week saying my order was changed from delivery on the 18th to the 23rd. Anyone else get anything different?
I also have the new delivery date of the 23rd. I think the 18th was only speculation. The date changed once Samsung came out with it's official release dates and Canada wasn't on the list for the initial release.
Sword Fish said:
Has anyone from Canada gotten a confirmation on shipping yet? I got an email last week saying my order was changed from delivery on the 18th to the 23rd. Anyone else get anything different?
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23rd by Purolator here.
Sent from my Blackberry Bold
Mine also says 23rd...I'm not happy it got delayed
orlans21 said:
Mine also says 23rd...I'm not happy it got delayed
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Sounds like all us North American people are in the same boat. Samsung told me they would be back in stock on the 22nd and I'd have mine early December (pre-ordered early morning Nov 6th direct from Samsung).
I'm hoping they actually ship them on the 22nd, then I might have a chance of getting it before the holiday. If not, it will be early December probably.
Can't believe how Samsung dropped the ball on this one. After the Note 7 deal, you'd think they would be doing whatever possible to make people happy.
Getting my new toys early make me very happy... lol
Brava27 said:
23rd by Purolator here.
Sent from my Blackberry Bold
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Ya, my card was billed over night and I now have a shipping ID but I can't see how it is being shipped. Status still says In Progress??
Sword Fish said:
Ya, my card was billed over night and I now have a shipping ID but I can't see how it is being shipped. Status still says In Progress??
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That's because it's Saturday.
Sent from my Blackberry Bold
Just wondering if AT&T version with LTE would work on Rogers in Canada? Any thoughts...
greatg said:
Just wondering if AT&T version with LTE would work on Rogers in Canada? Any thoughts...
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The watch would have the ability to connect to Rogers network as it uses the same frequency bands as AT&T however you could never activate it on the Rogers network with a Rogers contract because Rogers doesn't have the ability to activate an e-sim device.
Anyone actually get shipping confirmation from BestBuy Canada? They can't seem to show me my order this morning (get and error on the web page) so I can't tell if it has shipped or not.
Sword Fish said:
Anyone actually get shipping confirmation from BestBuy Canada? They can't seem to show me my order this morning (get and error on the web page) so I can't tell if it has shipped or not.
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It showed error for hours and now it's back to in progress. Wednesday it should be out for delivery, hopefully.
We'll see.
Brava27 said:
It showed error for hours and now it's back to in progress. Wednesday it should be out for delivery, hopefully.
We'll see.
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Thanks, mine still says in Progress. I would have thought they would send them out for a Wednesday delivery. I have a shipping ID but I think that is an internal number only. Let me know if you get a status change. I didn't get any emails telling me they had billed my card so not expecting one telling me they shipped it.
Swordfish
I just got a Purolator shipping notice for mine. Shipped today! Hopefully come in tomorrow.
Sword Fish said:
I just got a Purolator shipping notice for mine. Shipped today! Hopefully come in tomorrow.
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Whaa that's awesome. I guess I should be notified soon.
Sent from my Blackberry Bold
When did you order yours? I'm in Calgary too and ordered mine on Oct 18th and it's still "in progress"
VVFilms said:
When did you order yours? I'm in Calgary too and ordered mine on Oct 18th and it's still "in progress"
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I originally ordered on the 17th and forgot to add the 10% discount so I cancelled and reordered on the 18th. My Purolator tracking shows it is in Calgary today but I doubt they will deliver because it is too late. My status shows Fulfillment Completed. I got an email yesterday that said it was shipped and included the tracking number.
Nov 22, 2016 14:25 Calgary, AB Arrived at sort facility
Nov 21, 2016 20:49 Vancouver, BC Departed sort facility
Nov 21, 2016 20:22 Vancouver, BC Arrived at sort facility
Nov 21, 2016 20:18 Vancouver, BC Picked up by Purolator
Ok, this is very strange. I have a confirmation from Purolator that my watch is in Calgary and will be delivered tomorrow. My status shows completed, and now I just got an email from Best Buy that is apologizing for the delay and says I would not receive it until after the 25th??
< From Best Buy>
We strive to delight you by ensuring that if you've pre-ordered a product with us, you will have that product in your hands by the release date. From time to time we are unable to meet our goal due to unforeseen challenges.
Unfortunately, we are currently experiencing such a challenge and you have experienced a delay in receiving your Samsung Gear S3 Frontier Smartwatch with Heart Rate Monitor . We expect this to leave our warehouse no later than November 25.
<end>
Anyone else get this email?
I just got an email from Best Buy delaying my order to Friday the 25th. I guess I will live vicariously through you guys for a wee bit longer.
Have they billed your credit card yet? Mine was billed last Friday.
Sword Fish said:
Have they billed your credit card yet? Mine was billed last Friday.
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Sword Fish said:
Ok, this is very strange. I have a confirmation from Purolator that my watch is in Calgary and will be delivered tomorrow. My status shows completed, and now I just got an email from Best Buy that is apologizing for the delay and says I would not receive it until after the 25th??
< From Best Buy>
We strive to delight you by ensuring that if you've pre-ordered a product with us, you will have that product in your hands by the release date. From time to time we are unable to meet our goal due to unforeseen challenges.
Unfortunately, we are currently experiencing such a challenge and you have experienced a delay in receiving your Samsung Gear S3 Frontier Smartwatch with Heart Rate Monitor . We expect this to leave our warehouse no later than November 25.
<end>
Anyone else get this email?
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DVSBstrd said:
I just got an email from Best Buy delaying my order to Friday the 25th. I guess I will live vicariously through you guys for a wee bit longer.
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Same here goddammit. It better be delivered this week [emoji35] [emoji35] [emoji35] [emoji35]
Sent from my Blackberry Bold
Anyone else preorder from Verizon? Anyone have any idea when they're shipping? Mine says on the 16th, which would be way later than every other carrier. Sucks because my HTC 10 is dying and I need a new phone pretty quick, being attached to a charger all the time blows.
Update: cc ran on Friday and got tracking Saturday. FedEx overnight showing delivery tomorrow Monday.
I pre ordered on the 2nd was told by the rep that if I signed up for the Verizon up program that the phone would ship earlier. I checked the status today and it has a 3/12 ship by date.
Sent from my [device_name] using XDA-Developers Legacy app
https://www.dropbox.com/s/tg7ae2lrv8aewjk/received_10213517310901810.jpeg?dl=0
Delivery on Monday.
I did receive Friday (08/03), pre-order on 26/02
Verizon Ireland
Preordered both my Verizon s9+ and s9 from Best Buy on 3/2. They took the money Friday but the order still shows processing with an estimated delivery date of 3/16... No updates yet...
Mine says it shipped today and FedEx says it was actually picked up as well, expected delivery Wednesday
Mine shipped Friday, FedEx has Monday delivery before 5.
vperriceli said:
Preordered both my Verizon s9+ and s9 from Best Buy on 3/2. They took the money Friday but the order still shows processing with an estimated delivery date of 3/16... No updates yet...
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Best Buy will be Friday the 16th for any orders. Just a FYI from what I've been seeing. Unless your store breaks corporate policy and will allow you to get them early.
Deathman20 said:
Best Buy will be Friday the 16th for any orders. Just a FYI from what I've been seeing. Unless your store breaks corporate policy and will allow you to get them early.
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Even if I selected ship to my house???
Deathman20 said:
Best Buy will be Friday the 16th for any orders. Just a FYI from what I've been seeing. Unless your store breaks corporate policy and will allow you to get them early.
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I reserved the past two galaxies (s7 and s8) from best buy and all received them exactly 4 days early. and that was store pickup also. so crossing my fingers it will be the same for the s9+
vperriceli said:
Even if I selected ship to my house???
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Least the stores I've been too that's what has been told to me. Maybe the peeps at my place are little more... strict with the timelines.
With shipping might get a day or so earlier but sadly I wouldn't expect unless you get a confirmation 1-2 days out.
dluxx06 said:
I reserved the past two galaxies (s7 and s8) from best buy and all received them exactly 4 days early. and that was store pickup also. so crossing my fingers it will be the same for the s9+
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That's what I've heard so was expecting that myself when I did the pre-order then found out after the main crazy calmed down that Friday would be the day :/ I mean great, least I'll have it for the weekend, sucks because was expecting it hopefully as early as tomorrow (Wednesday). So eager since I should of never given up my "personal mobile" 4-5 years ago (forgot which) and eager to get it back, let alone be back on android.
Don't get me wrong I want it earlier and hope it does and Best Buy isn't being a stickler for the street date of the 16th. I'd do it early so there isn't a potentially larger then necessary crowd trying to get their phones all on the same day (walkin's vs pre-orders) , but hey I'm just a customer and what would I know about logistics.
Best buy just charged me. So hopefully that means they got stock and will be releasing them soon.
Haohmaru said:
Mine says it shipped today and FedEx says it was actually picked up as well, expected delivery Wednesday
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Mine, too. Shipped late Sunday (shipping label), picked up Monday, due tomorrow (Wednesday 14th). Verizon S9+ in Idaho, USA. Can't wait!
I ordered my 4 XL the moment they went up on the store on the 15th. Credit card was charged immediately. Got an email on the 21st that my phone was "dispatched" and it said it was expected to arrive by the 24th. This lines up with Canada Post's Expedited Parcel delivery standard.
However, even as of the evening of the 24th, the tracking information shows that Canada Post hasn't even received the phone from Google yet. If I knew it was going to be this slow, I would have just waited until the 24th and walked into any store and bought it there instead. Lesson learned.
Anyone else in the same situation? Or did anybody in Canada get theirs from the Google Store already?
Sevael said:
I ordered my 4 XL the moment they went up on the store on the 15th. Credit card was charged immediately. Got an email on the 21st that my phone was "dispatched" and it said it was expected to arrive by the 24th. This lines up with Canada Post's Expedited Parcel delivery standard.
However, even as of the evening of the 24th, the tracking information shows that Canada Post hasn't even received the phone from Google yet. If I knew it was going to be this slow, I would have just waited until the 24th and walked into any store and bought it there instead. Lesson learned.
Anyone else in the same situation? Or did anybody in Canada get theirs from the Google Store already?
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I'm getting mine tomorrow (Fri Oct 25) ordered on the 23rd. Got the white XL 64 gig. You'll probably get it tomorrow. There have been times where they don't for some reason scan the packages. Happened to me when I got my Pixel 2 XL.
I'm Canadian (New Brunswick) and ordered right after announcement from Google. Received mine today via Canada Post. Ordered the black 4 XL.
Ordered on the 15 was dispatched on the 22 says it will be delivered on the 25 -28 Edmonton Alberta. From the Google the store..
Ordered on the 15th. DIspatched on the 21st and received on the 22nd. Montreal
Hola
Ordered on the 15th. Delivered on the 22nd. Sadly I'm in the US for work so I will not be able use it until this weekend.
Sent from my MI 9 using Tapatalk
Thanks for the replies, everyone!
I had my order completed and my credit card charged literally 30 seconds after the Pixel 4/XL went up for sale, yet people who ordered later already have theirs. I guess the moral of the story is that the Google Store has no consistency.
Did the phone ship via Canada Post for everyone? Perhaps they used different couriers for different regions. I would have been willing to pay for expedited shipping but there was no such option. It's strange since people ordering from the US Google Store had expediting shipping options.
I got mine today. Bought it on the pre-order and it arrived today via Canada Post.
I'm in Vancouver BC.
IS bootloader unlocked?
Had mine since the 22nd
I pre-ordered the same day of the event and received mine on Tuesday. In Ontario.
Sevael said:
I ordered my 4 XL the moment they went up on the store on the 15th. Credit card was charged immediately. Got an email on the 21st that my phone was "dispatched" and it said it was expected to arrive by the 24th. This lines up with Canada Post's Expedited Parcel delivery standard.
However, even as of the evening of the 24th, the tracking information shows that Canada Post hasn't even received the phone from Google yet. If I knew it was going to be this slow, I would have just waited until the 24th and walked into any store and bought it there instead. Lesson learned.
Anyone else in the same situation? Or did anybody in Canada get theirs from the Google Store already?
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Exact same issue here.
Shows for the 28th but Canada Post says it hasn't received the item
equlizer said:
IS bootloader unlocked?
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yes , got mine on 23 and rooted already!
Canada Post came and went this morning, no delivery. Tracking status hasn't changed, still hasn't been picked up from the warehouse.
Clearly somebody messed up. With a purchase of this price, you would think that more care would be taken to ensure that it is shipped out on time and not left sitting in some warehouse for days or potentially weeks.
Well, I won't be buying anything from the Google Store ever again. I'm going to go pick up a 4 XL locally this morning and cancel my Google Store shipment. Based on the current level of incompetence, I imagine they will give me a lot of trouble getting my money back too.
Mine has arrived and processed at Edmonton should be here this afternoon.
RoccoN4 said:
I'm getting mine tomorrow (Fri Oct 25) ordered on the 23rd. Got the white XL 64 gig. You'll probably get it tomorrow. There have been times where they don't for some reason scan the packages. Happened to me when I got my Pixel 2 XL.
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Mine just came in.
So far loving it.
I'm in Toronto. Should have mentioned it before.
rickysidhu_ said:
Exact same issue here.
Shows for the 28th but Canada Post says it hasn't received the item
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Decided to contact Google chat support and the rep told me she needs to transfer me to the shipping team as it seems there is an issue with the device being sent to Canada Post.
Had me waiting nearly an hour to be transferred before I just gave up on waiting.
Leaning towards just cancelling my order and buying the phone from a local best buy or something but I really would love to have that $150 credit for pre-ordering. I also had $50 credit from before so it was helping a bit with the price.
Going to try giving them a call instead of chat and see what happens. Man this sucks, was really hoping to set this 4XL up over the weekend.
rickysidhu_ said:
Decided to contact Google chat support and the rep told me she needs to transfer me to the shipping team as it seems there is an issue with the device being sent to Canada Post.
Had me waiting nearly an hour to be transferred before I just gave up on waiting.
Leaning towards just cancelling my order and buying the phone from a local best buy or something but I really would love to have that $150 credit for pre-ordering. I also had $50 credit from before so it was helping a bit with the price.
Going to try giving them a call instead of chat and see what happens. Man this sucks, was really hoping to set this 4XL up over the weekend.
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Isn't it sickening? There is just no excuse for that kind of incompetence, especially from such a massive company.
What version of the phone did you order? I ordered a white 128 GB XL and it arrived yesterday via Canada Post for me. I'm in Nova Scotia. I ordered mine similar to you, shortly after it was available for preorder on the 15th.
It's possible other versions of the phone (color/storage) did not ship as fast.
Sevael said:
Isn't it sickening? There is just no excuse for that kind of incompetence, especially from such a massive company.
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Yeah definitely! Haven't had a chance to give them a call just yet but will definitely keep this thread updated with what they say.
IDroidThere4Iam said:
What version of the phone did you order? I ordered a white 128 GB XL and it arrived yesterday via Canada Post for me. I'm in Nova Scotia. I ordered mine similar to you, shortly after it was available for preorder on the 15th.
It's possible other versions of the phone (color/storage) did not ship as fast.
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I ordered the Just Black 128GB model. Seems like it's the least popular option so I thought it'd arrive sooner than later. Definitely didn't expect for an issue like Canada Post not even receiving the phone :/
Anyone else in canada just get a notification that their Pixel 5 is shipping? I was thinking it wasn't shipping til at least next Friday. Maybe they're trying to get it to us by the 29th? Im with Koodo by the way
daeshawn said:
Anyone else in canada just get a notification that their Pixel 5 is shipping? I was thinking it wasn't shipping til at least next Friday. Maybe they're trying to get it to us by the 29th? Im with Koodo by the way
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I'm in Toronto. Pre ordered directly from Google. It should deliver Thursday the 29th. Hope to get it by Friday the 30th. So far I've ordered the pixel buds 2 and Chromecast with Google tv. Both shipped early and I got both the next day.
RoccoN4 said:
I'm in Toronto. Pre ordered directly from Google. It should deliver Thursday the 29th. Hope to get it by Friday the 30th. So far I've ordered the pixel buds 2 and Chromecast with Google tv. Both shipped early and I got both the next day.
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I'm in the USA. I bought both the Pixel 5 and Chromecast with Google TV at like 11:30am on the day they were announced. I had my Chromecast by 3pm the next day. I hope the Pixel 5 shipping is just as fast.
Im hoping so as well. Koodo sent an email saying "its on its way" checked the tracking number and the label has been created. Guess I'll wait and see
USA, credit card charged this morning.
USA on east coast. No longer have a cancel option on my order...
donlu30 said:
USA on east coast. No longer have a cancel option on my order...
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Same here.
donlu30 said:
USA on east coast. No longer have a cancel option on my order...
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I am also on the east cost USA and my credit card was charged this morning. I looked right away at my order and I was able to cancel, but as of right now I can not cancel it.
Sent from my Pixel 2 XL using Tapatalk
I'm still trying to find out if the P5 will be compatible on Spectrum mobile. If anyone in USA gets phone, could you go to this site and enter the info and lmk what result you get? Ill make it worth ur while, donate or send $$$ for the info.
https://mobile.spectrum.com/byod-eligibility-check
Mine should be here tomorrow according to UPS. Hope I dont have to deal with this gap issue everyone's up in arms about lol
daeshawn said:
Mine should be here tomorrow according to UPS. Hope I dont have to deal with this gap issue everyone's up in arms about lol
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Where are you located?
RoccoN4 said:
Where are you located?
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Toronto/Scarborough. With Koodo
daeshawn said:
Toronto/Scarborough. With Koodo
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Nice. I'm in Toronto. Bought from Google. I'm hoping we all get them earlier then the expected release date of the 29th
RoccoN4 said:
Nice. I'm in Toronto. Bought from Google. I'm hoping we all get them earlier then the expected release date of the 29th
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Hopefully. Fingers crossed for everyone
Well I am in the same boat, Card charged on a Sunday. Hmm.. [emoji848]
Sent from my Pixel 3a XL using Tapatalk
Google Store order expected Nov 3-4 but order on store does not have the cancel option anymore. I'm in Montana and looks like it may ship soon?!? We shall see...
I still have the cancel option. Ordered on the 11th. Shipping is expected Nov 4-5. Google store US
Cancel option still on mine. Delivery set for Nov 4th or 5th ordered October 9th, I'm in Indiana. I used Google finance and they charged me immediately it seems.
I pre-ordered through Telus on Oct. 15. Got my UPS tracking number on Friday - it shows a delivery date of tomorrow, Monday Oct. 26 @ 10:30-2:30pm!!!!
However, I'm a bit skeptical. UPS tracking only shows a label was created, not a single scan since Friday. I'll mentally expect it Tuesday or Wednesday
sean222 said:
I pre-ordered through Telus on Oct. 15. Got my UPS tracking number on Friday - it shows a delivery date of tomorrow, Monday Oct. 26 @ 10:30-2:30pm!!!!
However, I'm a bit skeptical. UPS tracking only shows a label was created, not a single scan since Friday. I'll mentally expect it Tuesday or Wednesday
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Same here. Still show label created but in mississauga. From past experience that'll shoot change in the morning to in transit. Fingers crossed of course lol