Hey guys. Im having a problem with the proximity sensor on my sensation 4g. It was working fine when i bought it. It shut the screen off while calling, but now it does not. I thought that maybe rooting it would fix the problem by getting a custom rom, but i would like some input before i go rom exploring on this phone. I assume its a software issue because i havnt dropped the phone or anything along that line. Any Help would be highly appreciated. I also am looking for the dialer codes that would lead you into a test mode to test the functions on the device. If anyone knows of a code, I would appreciate to learn what it is. thank you for your help.
Make sure Proximity sensor is enabled in Settings > Call Settings > Additional Settings.
thank for your reply. I checked the settings and the only thing that shows up is Caller Id settings and Call waiting. Oh and i downloaded a market app that would show me all the sensors that work on my phone, and the light and proximity sensors both come up with an unknown error. Could it be something from the gingerbread update?
Did anyone figure this out? I have the same problem and its getting pretty annoying.
Me too...:-(
Hello,
I am having the same problem. Earlier, I thought that it was a ROM issue, however, after changing multiple ROMs, it seems to be firmware issue.
On my sensation, I found out that it is related to the back light for the soft keys (home, menu, back and search).
I can get it to work if I turn on pocket mode in Settings > Sound and then restart (once or twice). It will work until next restart.
I have installed AndroSensor from market and it shows one of the 3 messages
Proximity Sensor: Waiting for Event
Proximity Sensor: Unknown Error.
Proximity Sensor: 3.5in
Also, I am getting exceptional battery life which makes me wonder whether phone uses both the cores or if anything else is wrong with the phone.
I am using Energy ROM (3rd Oct).
Any feedback?
Thanks,
Baiju
baijunagori said:
Hello,
I am having the same problem. Earlier, I thought that it was a ROM issue, however, after changing multiple ROMs, it seems to be firmware issue.
On my sensation, I found out that it is related to the back light for the soft keys (home, menu, back and search).
I can get it to work if I turn on pocket mode in Settings > Sound and then restart (once or twice). It will work until next restart.
I have installed AndroSensor from market and it shows one of the 3 messages
Proximity Sensor: Waiting for Event
Proximity Sensor: Unknown Error.
Proximity Sensor: 3.5in
Also, I am getting exceptional battery life which makes me wonder whether phone uses both the cores or if anything else is wrong with the phone.
I am using Energy ROM (3rd Oct).
Any feedback?
Thanks,
Baiju
Click to expand...
Click to collapse
This is interesting b/c I just noticed I have the same problem, too. I do not check the pocket mode because I want to save some battery life. I did get the proximity sensor working during calls "sometimes". And it's really hard to define this "sometimes" b/c I cannot identify the pattern or reproduce the scenario.
My solution to this issue is that If it's not working, I recharge the battery until full, do a reboot, maybe reboot twice, and it is "sometimes" "fixed" by itself. In my case, after doing that, the proximity will work for a while (again, it's hard to determine how long), and just stopping working all the sudden.
I hope there is a easier fix, maybe a app, that would reset the proximity so we can apply it when the sensor does not work.
Hi I just realized the cause, it's because the battery % mod from UOT kitchen. I removed it and everything is fine now. Apparently the UOT kitchen's setting has problem.
I have 2 sensation 4g. One doesn't have any problem with Energy ROM. For the other phone, I went back to Factory settings and reinstalled original TMobile ROM. I still have problem with that one. I have contacted t-mobile and asked for a replacement. It is something with the hardware I suppose.
Baiju
hello
I got the exact same problem and i do many rom/kernel change to figure out this problem but i just can't .
Yungyeh could you explain more how do you solve it ? thks
toowave said:
hello
I got the exact same problem and i do many rom/kernel change to figure out this problem but i just can't .
Yungyeh could you explain more how do you solve it ? thks
Click to expand...
Click to collapse
I guess nothing fancy.
As I've known so far, there are several causes, which can be divided into two categories: Hardware and software .
If your device came with this issue, with a stock rom installed, maybe applied some updates, then you shouldn't wait to call the (HTC/T-mobile?) customer service. Have a exchange or replacement is the only way to correct the hardware issue.
If it's a software issue, i.e. it worked before with a stock rom, but now it fails sometimes after flashing a custom rom, you may go with the following solutions.
Situation One: If the custom rom is fresh installed, charge your device until battery full, stay in charge mode for another 1 - 2 hours, complete power off and on at least twice (three times maybe, make sure the "fastboot" in the power settings is off). Do not install any mod until your rom settles for a few hours. Sometimes the sensor does not work will simply because the cache goes wrong. If after waiting for a few hours and the problem still persists, you may want to check your custom rom's instruction and make sure you've followed every steps.
Situation Two: If the proximity sensor does not work all the sudden, especially after doing a reboot, you should first clear your data for phone app (or any other apps that use the proximity sensor), and then boot into recovery to clear all your cache. After wiping your cache, you have to do what situation 1 instructed because your device is just like a fresh installed one.
Situation Three: If your proximity sensor fails to work after applying a mod, especially some mods cooked from the UOT kitchen, revert back to your previous backup. DO NOT APPLY THAT MOD ANYMORE!!! Try some other mods that work for you and that is friendly to your proximity sensor. This situation also applies to if your flash an inappropriate kernel. Revert back to your previous backup is the only solution.
If none of the situations described above works for you, then I am out of clue. Changing to other custom rom or kernel usually does not work. You may try that but I doubt it will resolve this issue. It may be just your bad luck that the proximity sensor of your device goes to its end. I sincerely hope it not the case.
my sensors are not working!!
accelerometer
gyroscope
light
magnetic field
orientation
proximity
All not working...
Was using HyperSensation-CM7.1-v0.8, then decided to update the kernel, faux newer one, then lost the ability to rotate the phone..
So, did a manual wipe, then super wipe, restored my backup, and still no sensors,
wiped again and tried a diffrent rom nothing changed,
wiped again tried arhd 3.6.7 with stock kernel and faux kernel,
tried cm7 with the kernel it comes with or the newer one and still nothing...
at what level does the software talk to these sensors, is there a 100%way to wipe the phone and start over? i have never had any issue like this before!
Would reverting back to the original rom via fastboot help at all versus what i have done?
if someone has any ideas pm me, its a little bit easier then catching a response here since this is the most popular rom in the world lol, but ill still be reading
I'm having the same probpem. I don't really mess around with Roms or anything and I have 2 sensation 4g that do the same thing. And I believe is an htc problem.
having the same iseu with proximity and light sensor.
Do you have an solution yet ?
yungyeh said:
Hi I just realized the cause, it's because the battery % mod from UOT kitchen. I removed it and everything is fine now. Apparently the UOT kitchen's setting has problem.
Click to expand...
Click to collapse
I`m having the same problem with both proximity and light sensors.They work occasionally but not for to long.Have you found a solution for this?
It's April of 2012 and I have found NO answers or fixes!!!!!!!!!!
Same sensor problem on my sensation.
If I reboot the phone in a dark room, booth sensors are working (I don't know if it's correct when the proximity sensor shows only 3,5 or 0 inches, but it works)
When I go to a lighted room, the proximity sensor stops to work and the light sensor needs more time to measure the illumination.
If I reboot the phone into lighted room, the sensors didn't work.
It is possible to simulate a "dark room" by covering the sensors with a finger ;-)
It is not easy to decide if the error is located into software or the sensors are "overloaded". For finding out a solution I have ordered new flex main board which should contain booth sensors. Hope it helps ^^
schand99 said:
Same sensor problem on my sensation.
If I reboot the phone in a dark room, booth sensors are working (I don't know if it's correct when the proximity sensor shows only 3,5 or 0 inches, but it works)
When I go to a lighted room, the proximity sensor stops to work and the light sensor needs more time to measure the illumination.
If I reboot the phone into lighted room, the sensors didn't work.
It is possible to simulate a "dark room" by covering the sensors with a finger ;-)
It is not easy to decide if the error is located into software or the sensors are "overloaded". For finding out a solution I have ordered new flex main board which should contain booth sensors. Hope it helps ^^
Click to expand...
Click to collapse
@schand99: The Flex/Main Board actually isn't the problem. It is an HTC software/hardware related problem. I have 2 Sensation's here now, one is rooted and unlocked entirely and the Proximity and Ambient Light Sensors and the Capacative Backlights on the touchpad DO NOT WORK. FYI, the touchpad lights work in cooperation of the Ambient Light Sensors: If there is any light under 90.0 Luxes (this is how the sensor measures light) the backlights will come on. If there is anything over 90.0 Luxes, the backlights will stay off. This is based on the fact that you need light in a totally dark environment, or you do not need light as you can see the touchpad and it is not that dark.
It is DEFINITELY not a hardware issue as there are some temporary fixes that will bring them back to life, but usually after a reboot, they are both dead again.
I am curious if your new flex/main cable would do the trick or not. I have tested the sensors chipsets independently and they work fine, there is just something that block their functionality on a software end.
mariosaraylian said:
It is DEFINITELY not a hardware issue as there are some temporary fixes that will bring them back to life, but usually after a reboot, they are both dead again.
I am curious if your new flex/main cable would do the trick or not. I have tested the sensors chipsets independently and they work fine, there is just something that block their functionality on a software end.
Click to expand...
Click to collapse
My report about main flex board changing:
After changing the board booth sensors are working fine. I have tested the functionality of the sensors also on different ROM's like stock rom, OrDroid and CoinDroid. No problem until now. It makes not a difference anymore if I power on the phone into dark room or on a sunny place.
BUT!
I don't recommend to do this by yourself. It is verry difficult to do this work !!
It is my profession to do this kind of work.
AND
to change the board was the right method for fixing the sensor-problem on my HTC Sensation. I had to unlock the hboot 1.27.xx by using the "beer drinking" method. So perhaps I have damaged the sensors by doing this...
schand99 said:
My report about main flex board changing:
After changing the board booth sensors are working fine. I have tested the functionality of the sensors also on different ROM's like stock rom, OrDroid and CoinDroid. No problem until now. It makes not a difference anymore if I power on the phone into dark room or on a sunny place.
BUT!
I don't recommend to do this by yourself. It is verry difficult to do this work !!
It is my profession to do this kind of work.
AND
to change the board was the right method for fixing the sensor-problem on my HTC Sensation. I had to unlock the hboot 1.27.xx by using the "beer drinking" method. So perhaps I have damaged the sensors by doing this...
Click to expand...
Click to collapse
@schand99: That's very strange that it could be the SAME hardware problem for all of these people that are complaining about this issue. I wonder if is some sort of production issue they have. The strange part is that it is not just for the lot of hardware issued for the USA only, it is also in other parts of the world also.
I did a hardware exchange with mine at the TMOUS store and the "new" one I have now is working fine thank God.
I told them that the TMOUS ICS RUU OTA upgrade broke the sensors LOL!
Thanks for your feedback!
Hi all, I just noticed that my auto rotate isn't working anymore. I was using a custom rom, but reverted back to stock just to make sure everything would be alright, but it still isn't working on my stock rom. I downloaded "Phone Tester" from the app store, and when I check to see if it's working, it says that my device has no accelerator, compass, light sensor, etc...
What's going on here? It was working fine a couple of days ago.
Edit, when I go to the Phone Tester app, it says that I don't have:
- Accelerometer
- Compass
- Magnetic Field Sensor
- Proximity Sensor
- Light Sensor
- Gyroscope
- Pressure Sensor
- Humidity Sensor
bump
Having your same issue. It worked once when I flashed a new rom but then I rebooted and it stopped working. I went back to stock but that didn't help either.
neriamarillo said:
Having your same issue. It worked once when I flashed a new rom but then I rebooted and it stopped working. I went back to stock but that didn't help either.
Click to expand...
Click to collapse
If you flashed the factory image and it's still not working then it's most likely a hardware issue.
I remember soon after the N5 was launched there was a barometer app that was crashing all of the sensors. Maybe this is still an issue?
El Daddy said:
I remember soon after the N5 was launched there was a barometer app that was crashing all of the sensors. Maybe this is still an issue?
Click to expand...
Click to collapse
I have barometer installed and working since day 1 I bought the phone.. I would assume the OP problem is an isolated issue that somehow crashed all the sensors.
Most possibility is factory hardware defect.. or .. somehow the phone was at affected by strong magnatic/radiation field area that caused those sensors broken.
Having the same issue.
So I figured something out today. I flashed the stock image for 4.4, (not 4.4.2 like i had previously), and everything works perfectly fine! Now if I take the OTA for 4.4.2 it stops working once again. So now I have no idea what to do lol since I know its not necessarily a hardware issue but more of a software issue. Another thing is while on 4.4.2 if I open GPS Status & Toolbox app to check the GPS or sensors the phone soft reboots but the app never opens.
This is definitively a software issue somewhere. Its been working perfectly fine all day on stock 4.4
I will try and see if I can find what's changing or getting updated when you do the update to 4.4.2.
Last week my completely stock N5 stopped auto rotating. After some searching I realized nearly all of the phones sensors were not working. I found a fix thread that suggested deleting the sensor files in the data folder. This worked for a few hours and went back to being broken. At this point my phone was rooted so I tried wiping to see if it was an application problem, no dice. Tried changing roms, nothing.
Are my sensors toast? I'm at a loss.. Help!
Download cpuid on play store and look at sensors section and if they don't show any data they're toast this is a problem with the lg g2s I used to have an lg g2 that had that problem and the nexus 5 is a googlified lg g2
spinninbsod said:
Download cpuid on play store and look at sensors section and if they don't show any data they're toast this is a problem with the lg g2s I used to have an lg g2 that had that problem and the nexus 5 is a googlified lg g2
Click to expand...
Click to collapse
The sensors do show up there. So I suppose there is some hope!
But do they show any data like when you put you finger on the proximity sensor does it show zero and when you remove it show 5 if it does it should be working
Proximity is working now. Looks like the accelerometer isn't. Hmm.
Hi, it appears that recently the gravity sensor in my Nexus 5 stopped working.
At least it is what it seems by using sensor testing apps. And this makes it impossible for the phone to get its orientation (compass is not working).
Screen rotation is still working fine though.
Here is what happened exactly: not long ago I was using Google Maps, but the phone was a bit sluggish so I decided to reboot it.
After rebooting I opened Google Maps again and immediately noticed that the orientation indicator was missing (the blue "beam"), while it was present before the reboot. But I didn't care about it, and just thought that the compass needed re-calibration.
After a few days the orientation indicator was still missing, and the phone never asked me to re-calibrate, as it used to do before instead.
Then one day I launched Google Sky Map, and noticed that the view does not rotate automatically.
So I fired up a sensor test app I had installed (asd.vector.sensor), and no data is displayed for the Gravity sensor. Also orientation is not displayed and the info says that the gravity sensor is used to compute orientation, too.
Other sensors are ok, and as I already wrote screen rotation still works great.
Any clues about this issue? Did anyone ever experience this?
I'm afraid a system restore would not help...
I'm using Resurrection Remix ROM, Android 6.0.1.
Thanks.
If the problem exists on a stock ROM, it could be a hardware fault.
audit13 said:
If the problem exists on a stock ROM, it could be a hardware fault.
Click to expand...
Click to collapse
Ok yes, but I still do not know if it exists on a stock ROM.
Taking it the other way around... Do you think there is real possibility that it is a software fault?
I mean: did it ever occur to anyone? Is there really any hope that resetting my phone to stock will fix this?
I HATE having to reset my phone...
Thank you.
I stopped using custom roms a while ago because of minor problems that would suddenly appear.
I don't think there is a way to really tell if it is software or hardware unless you reset or use a stock ROM.
audit13 said:
I stopped using custom roms a while ago because of minor problems that would suddenly appear..
Click to expand...
Click to collapse
Well, that's a little hope at least.
I will need to find some time to re-stock my Nexus and try.
Thanks .
Ok, I restored the phone to stock and all sensors work again now!
Thanks audit13 for pushing me in that direction .
That's great that it was a software bug in the custom ROM.
Now you get to hunt for a custom ROM that works with a minimal or zero number of issues