Question about Warranty - dead phone - Sony Xperia XZ Premium Questions & Answers

Hi , I would like to know if I should use the warranty from seller or directly from Sony? I do not know which one I should choose
also , my main issue is that I plugged my phone to charge like usual (it's was at 9% last time I seen the screen...) I went aways for a moment came back and expecting to use it a bit , and it never power on since this ,
do you guys have any idea what Sony will do ? some of my friend said upgraded version of phone , others said replacement (news one) or simple repair. so if anyone had that kind of issue would let me know what going to happen

Related

Random Black Screen

Recently my S710 developed an annoying habit of having its screen randomly go black. It's not that the screen actually goes off, since there is still a back light and you can still see very faint image of what should be on screen if you look at it from a certain angle, but not enough for it to be useable.
It started happening after I flashed my rom to Gonzo's Mona Lisa, but I think that's more coincidence than anything else, since it happens with all the ROMs I've tried.
It's not a constant thing, either. It doesn't happen when I do anything in particular. I have noticed, weirdly, that when it does happen while I'm trying to write a text message, turning on caps makes the screen visible. As soon as I press anything else, it goes blank again. I usually just have to wait for it to return by itself. This is, as you can imagine, pretty annoying when you're trying to write messages.
I hate to think this, but reckon it's a hardware problem? I am really loathe to send it in for repair, I'm sure it will cost a fortune.
Hi i got the same trouble,
it became too anoying to use the phone
but the only solution is to bring it back to repair center because they have to change the mainboard and then you get an new IMEI number too.
hope you still have a warranty of the cellphone on it because it's almost the price of the phone if you wanna to be fixed the problem.
LiquidAx
Have you installed Mesh?
I have noticed that this only happens when the Mesh client is running.
networkguy said:
Have you installed Mesh?
I have noticed that this only happens when the Mesh client is running.
Click to expand...
Click to collapse
No dont know even "Mesh" so i m sure it was because the hardware, so decided after 2 month of having the problem to bring it back to the store and there they send it to a repair services after 4 weeks i got it back with a new front cover and new lcd module but the problem was still there and i had to wait another 4 weeks to get it back from the repair service and then like i said in my first post i got a new mainboard with a fresh new IMEI Now i m back with a new phone but i waited 8 weeks
so i dont think it's because a software . Because i tested 2 month before sending it to fix the problem (with warranty )
LiquidAx
Hm, How long is warranty? A year? In that case, I do have a warranty. Sounds like this is gonna be a rollercoaster ride, especially considering how reluctant people in my country are to do anything without trying to make it seem like it was your fault.
If you want to take advantage of the warranty, you will have to flash back the original ROM of course.
frauhottelmann said:
If you want to take advantage of the warranty, you will have to flash back the original ROM of course.
Click to expand...
Click to collapse
Yes you have to restaure the original flash, and the warranty is 2 year because mine it had 1 year and 3 month old when i to it to the repair service
for the problem they can not fix it in another way i m sure of that so i guess it's not your fault at all or you have to ask a new one
hope you will go ASAP to the repair service
LiquidAx
Oh, I have flashed back to an original HTC rom just out of curiousity that it might fix it . Thanks, I'm sure I'm on a pretty big mission here.

[Q] Phone Suddenly hanged and now donesnt work properly

Hello Guys,
Tuesday night i kept my phone on charging, next morning the phone didnt repond on the wake button, tried several times no help, removed the battery and restarted the device but it took it around 30 minutes to boot up, but the touch screen didnt worked at all, i tried to format the phone via bootloader (after pulling the battery)on first try no result same issue..non working touch screen, after formatting again it started workign smoothy, but i am again facing the same issue today, phone wont start up, and same issue with non working touch scrren.... cant even pickup an calls.... Need you help on it.. I m on Stock rom 2.3.5 with Sense 3.0 overlay non rooted.. and help or i need to go to gallery to resolve the issue
Hi Zeus,
Firstly - Never, ever pull the battery!!!
There - over and done with. Pulling the battery runs a high risk of causing permanent damage to the eMMC chip. You should (I have never locked up my phone so badly that this doesn't work) hold down the Power, Vol+ and Vol- buttons until the phone shuts down on its own.
You say your phone is no-rooted? I guess that means that you have not run any kind of mod on it, obtained S-OFF or anything else and the phone is, basically, as you bought it? If so then I would recommend that you simply go via HTC or your service provider to obtain a replacement.
If you have not felt the need before now to unock/root your phone then now is not really the ideal time to start doing so if you have a warranty still.
zeus.lny said:
Hello Guys,
Tuesday night i kept my phone on charging, next morning the phone didnt repond on the wake button, tried several times no help, removed the battery and restarted the device but it took it around 30 minutes to boot up, but the touch screen didnt worked at all, i tried to format the phone via bootloader (after pulling the battery)on first try no result same issue..non working touch screen, after formatting again it started workign smoothy, but i am again facing the same issue today, phone wont start up, and same issue with non working touch scrren.... cant even pickup an calls.... Need you help on it.. I m on Stock rom 2.3.5 with Sense 3.0 overlay non rooted.. and help or i need to go to gallery to resolve the issue
Click to expand...
Click to collapse
If you are in Mumbai (as on ur profile) , You can visit the HTC Support Centre @ Borivali (Thakkar Mall, near Borivali Station) - http://www.htc.com/in/help/service-center/
Please Note : They will most probably repair the phone (I don't think they replace the phones here in India after the initial 15 days period in which u can claim the Dead on Arrival policy).
Thanks for all the Suggestions,
Have read all the issues regarding emmc chip being fried on Desire S, but being out of town for some day, didnt had any choice but to try, however i let the battery drain completely yest.. recharged the phone to full and then booted again.. and its working fine as of now (didnt worked earlier).. without any issues from last 5 hrs.. lets see how it holds, havent yet installed any of apps yet.. guess will wait for another day or two to see the software fails again to hold.
went borivali, but its not yet started (confirmed with customer care of HTC) still being completed..
but yes.. will visit the Dadar branch if any issue arrises afterwards
Glad to hear its working fine as of now.
Btw , regarding the Borivali Service Centre . . I have been there last month & it is well up & running !
Been there on Friday evening at around 6 but it was closed....then I inquired on customer care which told me its non functional as of now... Will check tomm....
The phones working f9 now...no issues in past 2 days...hope it holds
Sent from my HTC Desire S using XDA App
Guys, I have seen this kind of problem with one of my colleagues phone (Not Desire S but Wildfire S). The reason was (assumed) pretty weird though, it was because of some electrical problem. Whenever he would charge his phone at home - it would start having this kind of problem, but when he charged it at office or through his PC - the problem would vanish!
Although I am not sure if yours is the same case.... but then could be..
Another thing: I got my phone's mobo replace free of cost from HTC (Salora) when it was under warranty even though it was S-Off, Rooted - so I think HTC is a bit lenient in India
The issue it seems has vanished, no issues as of now..no hangups or freezes and yes....both the time the issue arised when the phone was in charging.
Sent from my HTC Desire S using XDA App

[Q] s3 mini issues

Hi,
I am new here. i was in dubai a few days back and bought a brand new s3 mini for my father from an online website..the box was completeley sealed. and i opened it myself... for the first time when i put it on charge, it started charging right away but the when the battery ran out completely, i didnt charge it for atleast two three days until i returned to my own country from vacation.. now when i put it on charge, it does not start charging straight away. it takes 5- 10 minutes to start charging ( means, no vibration, no battery logo, just after 5 mins if u press the home button twice or thrice, it shows that it is charging.).then when we turn it on it gets stuck onto the samsung logo for 1-2 minutes. and operating the mobile while on charge is very difficult. like the screen wont unlock when swiped. or the key board doesnt work correctly,
i had this thought in mind that phone might be refubished,(as the website sold it a bit cheaper than the other store prices) so i installed the launcher pro, tried every method to check if the phone was refurbished but coudn't get any info.
yes i would like to tell here, that i am a girl with no technical knowledge about the phones, i just simply use a phone to call use some wifi etc. but getting into all of this has got me all confused. and as i had bought this for my father, i dont want to gift him a wrong, or used product.
so while trying to find out if the phone was refurbished or not, i found quite a few things listed below:
1. cpu revision is 0006a. i would really love to know what that means?
2. what is the difference between cal date and R.F. cal date? i might be sounding very silly..i kept on thinking that R.F might mean "refurbished". i really have no knowledge so just for my peace of mind.
3. the most important, i checked for updates. but it says.."your device has been modified". the device status says " custom" but then searching for long hours for a solution to this problem i found out on these forums how to go in the odin mode ( i still dont know what that is) but it says
custom binary download NO
current binary SAMSUNG OFFICIAL
system status OFFICIAL
i dont know anything about rooting neither could i get any understaing of it yet by reading the forums so rooting the phone by myself is impoosible
i have already tried hard reset. but device status in setting is still custom. and it still hangs for a minute or two on the samsung logo and still gets problem on putting it on charge..
how can i get to update this phone
do u guys think this website has sold me a refurbished set?
is there any other way to find out if the phone is refurbished?
they are offering me a full refund if i ship the phone back to them but i dont want to go in the hassle of doing so if these problems are corrected
please any help and step by step guide would be really appreciated.. now my hopes are from all u experts out there... please help me..
ay_ejaz said:
Hi,
I am new here. i was in dubai a few days back and bought a brand new s3 mini for my father from an online website..the box was completeley sealed. and i opened it myself... for the first time when i put it on charge, it started charging right away but the when the battery ran out completely, i didnt charge it for atleast two three days until i returned to my own country from vacation.. now when i put it on charge, it does not start charging straight away. it takes 5- 10 minutes to start charging ( means, no vibration, no battery logo, just after 5 mins if u press the home button twice or thrice, it shows that it is charging.).then when we turn it on it gets stuck onto the samsung logo for 1-2 minutes. and operating the mobile while on charge is very difficult. like the screen wont unlock when swiped. or the key board doesnt work correctly,
i had this thought in mind that phone might be refubished,(as the website sold it a bit cheaper than the other store prices) so i installed the launcher pro, tried every method to check if the phone was refurbished but coudn't get any info.
yes i would like to tell here, that i am a girl with no technical knowledge about the phones, i just simply use a phone to call use some wifi etc. but getting into all of this has got me all confused. and as i had bought this for my father, i dont want to gift him a wrong, or used product.
so while trying to find out if the phone was refurbished or not, i found quite a few things listed below:
1. cpu revision is 0006a. i would really love to know what that means?
2. what is the difference between cal date and R.F. cal date? i might be sounding very silly..i kept on thinking that R.F might mean "refurbished". i really have no knowledge so just for my peace of mind.
3. the most important, i checked for updates. but it says.."your device has been modified". the device status says " custom" but then searching for long hours for a solution to this problem i found out on these forums how to go in the odin mode ( i still dont know what that is) but it says
custom binary download NO
current binary SAMSUNG OFFICIAL
system status OFFICIAL
i dont know anything about rooting neither could i get any understaing of it yet by reading the forums so rooting the phone by myself is impoosible
i have already tried hard reset. but device status in setting is still custom. and it still hangs for a minute or two on the samsung logo and still gets problem on putting it on charge..
how can i get to update this phone
do u guys think this website has sold me a refurbished set?
is there any other way to find out if the phone is refurbished?
they are offering me a full refund if i ship the phone back to them but i dont want to go in the hassle of doing so if these problems are corrected
please any help and step by step guide would be really appreciated.. now my hopes are from all u experts out there... please help me..
Click to expand...
Click to collapse
Well, i cant tell u if the phone was refurbished or not, but one thing you can try is downloading a stock rom from samsungupdates.com , or from sammobile, and flashing it via odin.
make sure you have the proper firmware for your phone, otherwise it will be bricked.
if you dont know what your firmware is, write what model your phone is, e.g. i8190, i8190l, etc you can see this either when it turns on, or in device settings>about device, and ill send a link to a download page.
search google on how to flash using odin, make sure you understand before doing anything what you need to do so there are no mistakes.
link to odin:
https://copy.com/wVyKQPVTT9HIe78G
good luck!

Honor 8 Stuck in Reverse Charging Mode

For about a month now my Honor 8 will only charge when powered off. The rest of the time it doesn't recognize when a USB is connected. (I've tired three different cords)
I just discovered in the setting, it is permanently set to reverse charging and won't let me select any other option other than reverse charging.
Factory reset has changed nothing
Easiest option is to contact huawei support and get a replacement. Unless you try flashing stock rom again
I also would get the charger replaced alone with the phone.. May be the charger at fault and the phones gone into some. Kind of protection mode...
Same problem
beaverbanker said:
For about a month now my Honor 8 will only charge when powered off. The rest of the time it doesn't recognize when a USB is connected. (I've tired three different cords)
I just discovered in the setting, it is permanently set to reverse charging and won't let me select any other option other than reverse charging.
Factory reset has changed nothing
Click to expand...
Click to collapse
Hey, did the issue get resolved for you? I am also facing the same problem.
Having the same issue with my honor 8. Anyone found a fix for this reverse charging issue?
Sent from my LG-H990 using XDA-Developers Legacy app
Yes. I use the stock charger only. Mine will return to normal when i reboot the phone or if i plug in the charger. But the reverse charging status will again activate after couple of hours.
Sent from my LG-H990 using XDA-Developers Legacy app
Anyone ever find a solution to this nightmare? It hit my Honor 8 about a week ago and I'm so mad at Honor. I had to go out and purchase a new phone because it was hit and miss whether it was going to take a charge or not. I assume I'll have to send mine in under warranty but was really hoping someone found a way to fix this software issue so I could just return my Moto Z Play. I'm happy of course that mine is still under warranty but seriously, who can send their phone in and then go without for who knows how long honor will keep it. They left me no choice so it seems this is quite common. That being said, honor should automatically send out a new replacement device and only then should we send our defected software phone in to them. Anyone please let me know if you have found a fix for this before I jump through hoops to send my device off for warranty. Thanks.
This is now a common old thing
Dconn1975 said:
Anyone ever find a solution to this nightmare? It hit my Honor 8 about a week ago and I'm so mad at Honor. I had to go out and purchase a new phone because it was hit and miss whether it was going to take a charge or not. I assume I'll have to send mine in under warranty but was really hoping someone found a way to fix this software issue so I could just return my Moto Z Play. I'm happy of course that mine is still under warranty but seriously, who can send their phone in and then go without for who knows how long honor will keep it. They left me no choice so it seems this is quite common. That being said, honor should automatically send out a new replacement device and only then should we send our defected software phone in to them. Anyone please let me know if you have found a fix for this before I jump through hoops to send my device off for warranty. Thanks.
Click to expand...
Click to collapse
Hii
I think you should not wait and loose evan more of your warranty period
Becouse it is now several months old thread and nobody found and solution
Let us know what thay told you and if you got an replacement for the phone at all
That way you could also help someone with some issues too
:highfive:
I do plan to return mine to Huawei Honor and I believe they are located in Texas. I'm located in Mississippi so I'm not that far from them. I have no clue as to how long they will keep it but I will indeed report back to this thread with what ever they end up doing for me on my device. They want a picture of my receipt too along with several pics of the phone. I have no problem giving the pics of the phone but I don't know where even to begin looking for my receipt. They should be able to use the IEMI number and track the when the day it went in use and there is their receipt proof of the day I purchased it. Hopefully this company will take care of me but I'm already out $400 dollars. There isn't really anything they can do now to replace my money and totally win my 100 percent loyalty back. Before this every piece of mobile tech I owned was Huawei. Not anymore bc I use Moto Z Play now because they would not send me out a replacement after I told them I cannot go without a phone.
Hii @Dconn1975
Just one thing..take some pictures and also some of the screenshots for yourself too
Couse I just few days ago had been reading that one Honor 8 owner send it to the service..
And they had told him that thay took apart the phone and found out that it had been in some kind of water
couse after opening the phone there was a green spot coused by water on the motherboard
And they did not change the phone for him
The owner knew it can not be that way so he got the phone back and than let his friend
disassemble the phone.. they did not found anything on the motherboard what they did tell him
So long story short they also lied to him and did not give him any replace
He is now here on xda asking what to do now..
So be carefull .. take some pictures of the phone.. evan some screenshots..
Just in case they come up with something and saying you void your warranty and
they wont replace your phone...
Good luck
Still no DIY fix for this issue? Sigh. Honor 8 will be my first and last Huawei phone. Won't buy this huawei **** anymore
Sent from my LG-H990 using XDA-Developers Legacy app
Yeah as much I have praised honor Huawei I now am done. I have to send mine back as they won't send me a replacement and who in this entire world can seriously now go without a phone. I've even won contests and free cell phones on Android central for my articles on EMUI. That's a shame too. I absolutely love EMUI and personally I do not in any way think it's anything like Android. The entire feel and experience is just that different. EMUI is 10 times smoother than Android and it's not choppy nor sticky. It has zero lag time and it can easily or could be branded as a third mobile tech software choice in addition to Android and IOS. To be honest since I went out and bought a Moto Z Play, I even doubt I'll bother sending mine in after reading the after sales stuff that Huawei does not stand behind. Plus they've cost me $399 so I'm super angry and I may have won some article contests but I can do that with another company too. I'll miss EMUI no doubt but not from what I read their after sales commitment.
Hey guys i found a solution when im not english so sorry for my english but i had the same problem and its was very arasing but i foud a way to fix it
First you go on the menu where its have the option like normal mode reverse and all... Then you click the normal mode and then you plug fast your phone and it will work
Sorry for my english guys but this is my solutions have a great day
Frenchman75 said:
Hey guys i found a solution when im not english so sorry for my english but i had the same problem and its was very arasing but i foud a way to fix it
First you go on the menu where its have the option like normal mode reverse and all... Then you click the normal mode and then you plug fast your phone and it will work
Sorry for my english guys but this is my solutions have a great day
Click to expand...
Click to collapse
English is OK. You do it every time when you charge it? Or does it fix the problem forever?
0mrwhatsupguy0 said:
English is OK. You do it every time when you charge it? Or does it fix the problem forever?
Click to expand...
Click to collapse
hum no you have to do it every time but atleast you don t have to power off your phone
Hello everyone, I have the same problem. I can charge my device by choosing charge only option and connecting the USB cable just after.
If you look at the menu showed in the notification bar it is similar to the menu option, something like USB configuration, in the developer settings. If you don't see the developer settings you have to activate them. But it is not the same menu, there is no reverse charge option. Could it be a hidden menu?
I have tried to delete the settings app data, but it hasn't helped.
Hope it could help someone to solve this issue.
usb reverse charging flickering
Im having problem with usb icon for charging is flickering. When i swipe notification screen down and tap on the notification of it it says reverse charging. When i connect charger it is ok. but when no usb cable it keeps flickering. Is there an app that disables usb entirely? The usb connector is clean and i got my honor 8 about 10 months and it started like week ago. Maybe an update to emui?. If we could just block reverse charging option that would be great.
Here is a video of it:
.ww. uschovna .cz/en/zasilka/MDUEC76ISGUW6SJ4-MEW/
Please help, what should i do?
OP here:
So I never figured out a fix for this. I contacted Honor they were going to warranty my phone, but I had to mail it to the warranty center from a US address ( I live in Canada). So I contacted my retailer Newegg and they were awesome to deal with. I sent them my old phone (they covered shipping) and they mailed me a new one. So if this happens, I think warranty is your only option.
beaverbanker said:
OP here:
So I never figured out a fix for this. I contacted Honor they were going to warranty my phone, but I had to mail it to the warranty center from a US address ( I live in Canada). So I contacted my retailer Newegg and they were awesome to deal with. I sent them my old phone (they covered shipping) and they mailed me a new one. So if this happens, I think warranty is your only option.
Click to expand...
Click to collapse
So. Did the phone reach you ?
om3bm said:
Hello everyone, I have the same problem. I can charge my device by choosing charge only option and connecting the USB cable just after.
If you look at the menu showed in the notification bar it is similar to the menu option, something like USB configuration, in the developer settings. If you don't see the developer settings you have to activate them. But it is not the same menu, there is no reverse charge option. Could it be a hidden menu?
I have tried to delete the settings app data, but it hasn't helped.
Hope it could help someone to solve this issue.
Click to expand...
Click to collapse
Thanks it does work. But this such an annoying . Tho Good to know its not a hardware defect.

Death of my S7 edge and warranty

Hi, this is not exactly question, so I post into discussion, I want just your opinion... or if somenthing like this happened to you:
It started by simple restarting, or random vibrating from time to time. I just thought its some ROM related bug becouse I didnt update it for about 2 months, maybe something got messy. But I had some work to do and told myself it can wait few days. Then some strange freezes occured with vertical or horizontal strips made of small colourful dots. Only hard reset holding all buttons helped. Freezes, restarts etc. then continued quite frequently. This was time for clean rom installation. I went to TWRP, wiped everything except external SD. Done. I was going to hit install in twrp when freeze occured last time and after long continuous vibration it was gone. Now it does not react toabsolutely anything, holding all buttons - nothing. Connecting to charger - nothing, no icon, no charging indicator. Connecting to PC - nothing, it dont even notice connection of new hardware, Odin also sees nothing... It seem to be as dead as possible.
But this situation seems very good to me after all, becouse phone was rooted, knox tripped. They would never repair it for free if it was freezing, restarting or bugging screen becouse my warranty was gone by rooting long time ago... But now they will have hard time to get into Download mode or connect it to anything to see my voided warranty, or fact there is no ROM at all becouse it got broken right after last TWRP wipe. I might be able to come out of this with new S8 for 100€ (price difference between S7 edge and classic S8 in shop where I bought it).
What do you think? Will they tear it apart and find out about knox etc., or they will not go so deep when its completly dead and there are no physical marks of even using that phone? Have no idea how deep is their analysis and if they will try to change motherboard or just trash it giving me new one or money...
Any experiences with samsung repair service?
PS: sry for my grammar, had only 4 years of english classes at high school, not using it until then (only in forums like this)
Usually the guys at service station don't bother to go in download mode to check the tripped know it depends on countries to countries in most of the countries people got their phone repaired even though there phone was knox tripped and rooted
I hope they fix your phone for free as the service guys are lazy they'll probably tell that your SOC is fried and would recommend changing the SOC
thx for reply... true, they dont bother in my country very much at service ... they already changed my camera lens becouse left corner was always blury and no problem with knox tripped, but it was clearly HW problem on their side which appeared even on first photo, I just didnt notice it and rooted it first week of S7 launch... this also was not caused by root, but if they somehow find out they could use it as excuse, so i hope they will not try hard with software examination when its HW problem again
Just want to add to the list.My previous device (xperia z2 which goes to the same service center here in Bosnia) ,they never searched if i had custom rom installed.They just fixed it by changing motherboard.Please let us all know what will happen when you return your device to them.I think there is no way they can find out what you did to that device or if it is knox tripped.
Ok, I will report results here. It should be fixed in two weeks, max one month (or not if they find out about root, but I also think they will not)
Got my repaired phone back. With new motherboard and 0x0 original knox etc. Old motherboard was compleatly dead with all root info with it... Everything works now

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