Guys
I managed to brick my P20 Pro flashing an update. The phone was unlocked and, according to Huawei), out of warranty but I chanced my arm and sent it back for a warranty repair as it would not switch on again. The replacement is in the post. I wont get to unlock the bootloader again unless they bypass Huawei but I get my phone back.
So don't lose hope if you brick your phone flashing, it's worth a punt at getting a warranty repair.
did you tell them you had tried flashing a different rom on it - if so you were very lucky
walkerx said:
did you tell them you had tried flashing a different rom on it - if so you were very lucky
Click to expand...
Click to collapse
I'm not that silly. Just said it's not turning on, as it wasnt.
maddoguk said:
I'm not that silly. Just said it's not turning on, as it wasnt.
Click to expand...
Click to collapse
- at least they didn't work out you had tried flashing it as they try to claim once you unlock the device the warranty is void or there is no marker like there is on samsung devices.
walkerx said:
did you tell them you had tried flashing a different rom on it - if so you were very lucky
Click to expand...
Click to collapse
walkerx said:
- at least they didn't work out you had tried flashing it as they try to claim once you unlock the device the warranty is void or there is no marker like there is on samsung devices.
Click to expand...
Click to collapse
They only have the IMEI check, that should have flagged that the phone had been unlocked but guess they didn't check.
Under European law, thankfully we are still covered (just), unlocking the bootloader is not a reason to invalidate a warranty if the phone has a hardware fault within 6 months. Maybe they don't want that fight?
maddoguk said:
They only have the IMEI check, that should have flagged that the phone had been unlocked but guess they didn't check.
Under European law, thankfully we are still covered (just), unlocking the bootloader is not a reason to invalidate a warranty if the phone has a hardware fault within 6 months. Maybe they don't want that fight?
Click to expand...
Click to collapse
if the consumer can prove there was a manufacturing fault that caused the problem they are entitled to a repair for to upto 6 years after purchase in england (5 years scotland). We are also covered if a standard update from a manufacturer causes our devices to fail because of the update.
How can you be out of warranty when the phone just came out? Lol
jaju123 said:
How can you be out of warranty when the phone just came out? Lol
Click to expand...
Click to collapse
because huawei void the warranty if you unlock the device
Just curious, what exactly were you trying to flash ?
mrabcx said:
Just curious, what exactly were you trying to flash ?
Click to expand...
Click to collapse
as per OP they were trying to flash an update manually.
walkerx said:
as per OP they were trying to flash an update manually.
Click to expand...
Click to collapse
I've been flashing phones for years and very careful, but HRUpater failed part way through and bricked the phone. Would not turn on at all. It was probably hardware waiting to fail but too much of a coincidence.
Related
In my warranty card says that the warranty covers exclusively hardware. So if i root my HOX, will my warranty be void?
schwarld said:
In my warranty card says that the warranty covers exclusively hardware. So if i root my HOX, will my warranty be void?
Click to expand...
Click to collapse
Yes, to be rooted you need to unlock the bootloader which will void your warranty
Wrong section
if you end up having a hardware issue then they shouldn't care that it was unlocked, but its always best to relock the bootloader and run ruu before returning for warranty so they cant claim that its software.
No it does not. Even unlocking does not void your warranty. It "may" void your warranty. I can't remember hearing anyone being denied a warranty repair/replacement for rooting or unlocking in many years now.
Sent from my HTC One X using xda app-developers app
matt95 said:
Yes, to be rooted you need to unlock the bootloader which will void your warranty
Wrong section
Click to expand...
Click to collapse
Wrong answer
c5satellite2 said:
No it does not. Even unlocking does not void your warranty. It "may" void your warranty. I can't remember hearing anyone being denied a warranty repair/replacement for rooting or unlocking in many years now.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
You are correct sir, rooting your device is legal and does not void your warranty. As long as you can put the device in a stock condition there should be no issues.
Sent from my HTC One XL using Tapatalk 2
c5satellite2 said:
No it does not. Even unlocking does not void your warranty. It "may" void your warranty. I can't remember hearing anyone being denied a warranty repair/replacement for rooting or unlocking in many years now.
Click to expand...
Click to collapse
Just because you haven't heard of it, doesn't mean it didn't happen.
Some folks over on the international One X forum have had their warranty claims denied if they were BL unlocked, and ever installed a custom ROM (even if they returned to stock before sending the phone for warranty service). While those that only BL unlocked, but never flashed a custom ROM seem ok.
Also, if you go through your carrier for the warranty service, your results may also vary. For instance, testimonies on here seem to point to AT&T in the US doesn't check much of anything (at least BL unlock) when doing a warranty replacement.
HTC reserves the right to void your warranty, and deny warranty service. Whether they actually will or not, is less clear.
Agree for the most part, that if you return to as close to stock as possible before sending the phone in, you are probably ok. More importantly, IMO if you want the freedom to root, unlock, etc. and use the phone how you want to, just do it. Sure there is some small risk that you will later need warranty service, and have it denied. But everything has its risk. Carpe diem!
Broken usb port not covered due to changed boot loader
schwarld said:
In my warranty card says that the warranty covers exclusively hardware. So if i root my HOX, will my warranty be void?
Click to expand...
Click to collapse
I sent in my Rogers HTC One in for repair because it wouldn't charge. HTC said its not warranty because the boot loader had been tampered with. Cost me $265 for the repair... still waiting to receive the phone back.
subjects says..
my phone is rooted and my htc desire 500 dosent boot up and orange light blinks while charging i tried evrytng but none of them helped to reboot i m stuck can i claim warranty? at this case ,,as they cannot boot my htc device..
:crying::crying::crying::crying::crying::crying::crying:
revanth kr said:
my phone is rooted and my htc desire 500 dosent boot up and orange light blinks while charging i tried evrytng but none of them helped to reboot i m stuck can i claim warranty? at this case ,,as they cannot boot my htc device..
:crying::crying::crying::crying::crying::crying::crying:
Click to expand...
Click to collapse
No, you cannot claim warranty because the device is in this state as a result of you modifying it. HTC is not responsible for the damage that you have done to the device, they're only responsible for hardware defects from the factory.
I don't know what you've done to the device, but if you can't recover from what is probably a simple mistake on your part then you really don't have any business modifying the device in the first place. You might be able to recover from this situation but you'll need to find your device forum and ask there.
A piece of advice: do your research before messing around with your next phone. There is a certain level of knowledge required when modifying your device, and as you're finding out now, if you don't really know what you're doing things can go south pretty quickly. Take the time to educate yourself a bit better, with the proper knowledge modifying your phone is a piece of cake.
Sent from my Evita
revanth kr said:
my phone is rooted and my htc desire 500 dosent boot up and orange light blinks while charging i tried evrytng but none of them helped to reboot i m stuck can i claim warranty? at this case ,,as they cannot boot my htc device..
:crying::crying::crying::crying::crying::crying::crying:
Click to expand...
Click to collapse
timmaaa answered it quite well. Also, you are off topic and bumped a thread from over 7 months ago. This thread is about whether warranty will still cover manufacturer defects if you are bootloader unlocked.
No warranty will cover you for damage that you did by your own negligence. Screwing up the phone and trying to claim warranty repair is fraud and the exact reason why HTC locks bootloaders in the first place. Also bear in mind that HTC recorded the IMEI number of your device when you unlocked the bootloader.
i did nothing than unlocking just bootloader .. when i rebooted it failed tis is wat happened..
That still doesn't amount to a physical defect. You accepted a risk when you unlocked the bootloader on your device, a risk that something might go wrong. If you can get it to the bootloader you can relock the bootloader and run an RUU for your device. Like I said earlier though you need to find your own device forum, this is the HTC One XL forum and we don't know enough about your device to offer any real help. Basically, you're in the wrong place, find your own device forum and ask for help there.
Sent from my Evita
revanth kr said:
i did nothing than unlocking just bootloader .. when i rebooted it failed tis is wat happened..
Click to expand...
Click to collapse
From the following post, you also installed custom recovery and installed a custom ROM. Which is a heck of a lot more than just unlocking the bootloader.
http://forum.xda-developers.com/showpost.php?p=51301875&postcount=1
It seems you are already lying to us (or withholding the truth) so it seems honesty is not your highest priority.
In any case, its pretty clear that your current condition is a direct result of your actions, and not any type of manufacturer defect.
Interesting. Now it's obvious he's done something silly to cause this situation. Absolutely not a valid warranty claim.
Sent from my Evita
I purchased a Verizon htc one m8 off some guy and i went home erased the phone a 2nd time and realized something called SuperSu was installed and i knew right then & there this fool gave sold me rooted phone so i click the app and pressed full unroot then restarted the phone the app was erased... Restarted the phone in bootloader mode or what ever and the top says Unlocked and S-off but no tampered sign and the software status says official so the questions i have are
1) Do i have to re root this phone in order to lock the bootloader and return to S-on?
2) Will re locking the bootloader or returning to S-on brick my device or any chance of bricking my device ?
3)If my software status says official is that good or bad ?
4) Will i be able to install future updates at all if i leave the device like it is now ?
Thnak you for taking your time to read this.
Why would you want to relock it? Learn how to do things this way and take advantage is the fact that you aren't locked down to Verizon's chains.
...
silver04v said:
Why would you want to relock it? Learn how to do things this way and take advantage is the fact that you aren't locked down to Verizon's chains.
Click to expand...
Click to collapse
well i pay 11 dollars for a warranty i need my warranty lol...
MH1994 said:
well i pay 11 dollars for a warranty i need my warranty lol...
Click to expand...
Click to collapse
Verizon doesnt care if its rooted or S-OFF.
If I have to send a phone back I send it with my own ROMS on them.
They have never said anything.
As well, I dont recommend turning S-On as you have a much greater chance of bricking the phone.
I would just leave it as it is... Well, actually... I would load my ROM
Well lol
scrosler said:
Verizon doesnt care if its rooted or S-OFF.
If I have to send a phone back I send it with my own ROMS on them.
They have never said anything.
As well, I dont recommend turning S-On as you have a much greater chance of bricking the phone.
I would just leave it as it is... Well, actually... I would load my ROM
Click to expand...
Click to collapse
well software wise i think they would i mean if my software messed up it would be "my fault" lol...i dont think they would replace my phone
Hi,
I've been having signal issues with my HTC desire 620 - after chatting with support they said that as I'm still under warranty period I should send it back to them to repairs. But whilst trying to fix the device I unlocked the Bootloader to flash stock rom,has this now made my void my warranty?
Thanks
bobjohnsonandco said:
Hi,
I've been having signal issues with my HTC desire 620 - after chatting with support they said that as I'm still under warranty period I should send it back to them to repairs. But whilst trying to fix the device I unlocked the Bootloader to flash stock rom,has this now made my void my warranty?
Thanks
Click to expand...
Click to collapse
You should always send your phone for repair if its still under warranty before trying anything else. If HTC have some reasons to believe that some custom software caused this issue, they will not repair it under warranty.
Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader. HTC bears no responsibility if your device is no longer usable afterwards.
(...)
This is a technical procedure and the side effects could possibly necessitate repairs to your device not covered under warranty. If you are still interested in unlocking the bootloader, and you understand the consequences both to your device and to your warranty(...)
Click to expand...
Click to collapse
htcdev.com/bootloader
I have seen some pple getting their phone repaired even with an unlocked/re-locked bootloader and some other not...
alray said:
You should always send your phone for repair if its still under warranty before trying anything else. If HTC have some reasons to believe that some custom software caused this issue, they will not repair it under warranty.
htcdev.com/bootloader
I have seen some pple getting their phone repaired even with an unlocked/re-locked bootloader and some other not...
Click to expand...
Click to collapse
I decided to send it to htc and take the risk. They've fixed it all and it should be coming back tomorrow free of charge. I guess I was lucky.
bobjohnsonandco said:
I decided to send it to htc and take the risk. They've fixed it all and it should be coming back tomorrow free of charge. I guess I was lucky.
Click to expand...
Click to collapse
Glad to know, maybe this was luck or simply they have determined that the issue couldn't be the result custom software so they didn't care of the unlocked bootloader.
:highfive:
just bought a USA version. wants to know if unlocking bootloader void warranty? if so then I could just get a third party warranty from squaretrade or something
Unfortunately yes it would.
If you are fully familiar with rooting , hopefully you won't need a warranty
Sent from my MHA-AL00 using Tapatalk
Hello, i have this big doubt too, i will try new modded rom but i don't know if the warranty void is irreversible like samsung devices or i can just unroot and flash stock firmware and all return ok?
sorry for my bad english.
thanks for help
ROIDjoy said:
Unfortunately yes it would.
If you are fully familiar with rooting , hopefully you won't need a warranty
Sent from my MHA-AL00 using Tapatalk
Click to expand...
Click to collapse
can the bootloaded be relock? for resale purpose down the line. 90% of people don't know what rooting is and getting the bootloaded unlock warning everything time they turn on the phone my be a big turn off for them
eduardmc said:
can the bootloaded be relock? for resale purpose down the line. 90% of people don't know what rooting is and getting the bootloaded unlock warning everything time they turn on the phone my be a big turn off for them
Click to expand...
Click to collapse
I have not tried it myself but I know it is a very lengthy process.
Sent from my MHA-AL00 using Tapatalk
eduardmc said:
can the bootloaded be relock? for resale purpose down the line. 90% of people don't know what rooting is and getting the bootloaded unlock warning everything time they turn on the phone my be a big turn off for them
Click to expand...
Click to collapse
i believe it can be done ...vise versa
eduardmc said:
can the bootloaded be relock? for resale purpose down the line. 90% of people don't know what rooting is and getting the bootloaded unlock warning everything time they turn on the phone my be a big turn off for them
Click to expand...
Click to collapse
ROIDjoy said:
I have not tried it myself but I know it is a very lengthy process.
Sent from my MHA-AL00 using Tapatalk
Click to expand...
Click to collapse
Bootloader is locked when you flash official firmware, so yes.
HELP! I was trying to re-lock my bootloader so I went into Developer options and turned off the OEM unlocking option, which told me to restart my device. restarting it brought me to the bootloader so I then issued the fastboot.exe flashing lock command and after that I'm getting the message No valid operating system could be found. The device will not boot. what are my options??
dimm0k said:
HELP! I was trying to re-lock my bootloader so I went into Developer options and turned off the OEM unlocking option, which told me to restart my device. restarting it brought me to the bootloader so I then issued the fastboot.exe flashing lock command and after that I'm getting the message No valid operating system could be found. The device will not boot. what are my options??
Click to expand...
Click to collapse
The correct command is fastboot flashing lock. If you can get into bootloader reflash the factory image and it should reboot
If you want to re-lock the bootloader, you need to have a completely stock ROM or have a ROM with a custom avb key flashed. Anything else will show the error you noted.
You should be able to solve this by flashing the stock OTA in recovery mode.
K1nsey6 said:
The correct command is fastboot flashing lock. If you can get into bootloader reflash the factory image and it should reboot
Click to expand...
Click to collapse
I can get into the bootloader, however here I'm seeing the message that the bootloader is already locked! tried flashing the November update, but getting the failed message that I need to be unlocked
craigacgomez said:
If you want to re-lock the bootloader, you need to have a completely stock ROM or have a ROM with a custom avb key flashed. Anything else will show the error you noted.
You should be able to solve this by flashing the stock OTA in recovery mode.
Click to expand...
Click to collapse
when I try to get to recovery mode through the bootloader, it immediately spits me back out to the message that there's no valid operating system and to press the power button to power off
Seems like you messed up and bricked your device try seeing if you can unlock your bootloader still if not contact whoever you got device off and report for warranty
dimm0k said:
when I try to get to recovery mode through the bootloader...
Click to expand...
Click to collapse
FYI, the bootloader is one of the functional recovery modes.
Try the online Google flash tool. This is what I used to flash back to stock after unrooting my device to run some tests. Although in my case, as you're meant to, I performed the flash prior to re-locking the bootloader, so it might not work for you.
Android Flash Tool
flash.android.com
minidude2012 said:
Seems like you messed up and bricked your device try seeing if you can unlock your bootloader still if not contact whoever you got device off and report for warranty
Click to expand...
Click to collapse
NippleSauce said:
FYI, the bootloader is one of the functional recovery modes.
Click to expand...
Click to collapse
Beefheart said:
Try the online Google flash tool. This is what I used to flash back to stock after unrooting my device to run some tests. Although in my case, as you're meant to, I performed the flash prior to re-locking the bootloader, so it might not work for you.
Android Flash Tool
flash.android.com
Click to expand...
Click to collapse
unfortunately that was a no go for me as well... tells me I need to unlock to perform any of the functions
that said, any possibility the guys at Ubreakifix would be able to get this fixed?
dimm0k said:
unfortunately that was a no go for me as well... tells me I need to unlock to perform any of the functions
that said, any possibility the guys at Ubreakifix would be able to get this fixed?
Click to expand...
Click to collapse
Unlikely. This now needs a logic board swap I suspect. You can't unlock the bootloader as you toggled the OEM switch in developer options then relocked the bootloader before flashing stock, you can't boot to Android to untoggle that switch to allow another fastboot unlock command because you have a non-stock image installed with a locked bootloader, and you can't flash back to stock.
Sorry to say, your phone appears to be bricked.
Send it back for a warranty swap. The bootloader is listed as being locked, so unless they delve deeper, it's not obvious the end-user is at fault rather than the device simply refusing to boot one day for no apparent reason.
Beefheart said:
Send it back for a warranty swap. The bootloader is listed as being locked, so unless they delve deeper, it's not obvious the end-user is at fault rather than the device simply refusing to boot one day for no apparent reason.
Click to expand...
Click to collapse
should I try sending it back for a warranty swap or would sending it into Google for repairs not be a good idea?
Did you buy it direct from Google? If so that could be an issue, as they're likely going to try to diagnose the fault prior to sending out a replacement, and will discover it's caused by you before refusing a replacement. Where as if you bought it from some a third party vender, they will likely just swap it without any in depth checks.
Beefheart said:
Did you buy it direct from Google? If so that could be an issue, as they're likely going to try to diagnose the fault prior to sending out a replacement, and will discover it's caused by you before refusing a replacement. Where as if you bought it from some a third party vender, they will likely just swap it without any in depth checks.
Click to expand...
Click to collapse
I purchased this from Amazon when they had the $200 Amazon GC offer... they're allowing me to return the phone, but if I were to buy it again from them it would be at full price. for some reason they are not allowing exchanges/replacement. that said, I was exploring if it would be worth sending to Google for a repair... when you say they in the last sentence, are you referring to Google or the third party vendor?
dimm0k said:
I purchased this from Amazon when they had the $200 Amazon GC offer... they're allowing me to return the phone, but if I were to buy it again from them it would be at full price. for some reason they are not allowing exchanges/replacement. that said, I was exploring if it would be worth sending to Google for a repair... when you say they in the last sentence, are you referring to Google or the third party vendor?
Click to expand...
Click to collapse
That's their policy. I bought a Logitech MX Keys for £65 in a UK deal about 10 months ago. When it developed a fault, they offered me a full refund but point blank refused an exchange for a new keyboard, which annoyed me no end as it had gone up to £105 at that point. But it can work the other way around too and you can be the one with the money in your pocket. I've had that happen too.
Beefheart said:
That's their policy. I bought a Logitech MX Keys for £65 in a UK deal about 10 months ago. When it developed a fault, they offered me a full refund but point blank refused an exchange for a new keyboard, which annoyed me no end as it had gone up to £105 at that point. But it can work the other way around too and you can be the one with the money in your pocket. I've had that happen too.
Click to expand...
Click to collapse
damn, that is rather disappointing! that said and from your response, I guess it's better to go and return to Amazon then...
dimm0k said:
damn, that is rather disappointing! that said and from your response, I guess it's better to go and return to Amazon then...
Click to expand...
Click to collapse
The question is, can you use the GC when you purchase another phone?
schmeggy929 said:
The question is, can you use the GC when you purchase another phone?
Click to expand...
Click to collapse
unfortunately Amazon thought of abuse this way and priced it so that the device was $200 less from the get-go and charging $200 for the GC
Doesn’t matter what they say, if the device is in warranty, just write them that the device is damaged. They must replace it.