Hi guys!
My Pixel 2 turned its back on me yesterday. When I woke up and took my phone to check the notifications, the display wouldn't turn on. I knew the device was working, since the fingerprint reader vibrated, but thought that either it's the BSOD I've been reading about on the internet, or the screen went bust totally. It seems neither is the case.
After some tinkering I know for sure that:
1) the device itself is fully working - software works, calls can be made, assistant works, it's fully accessible with adb, it responds to all input, charges normally
2) the touch input works just fine, I can blindly use the phone, but cannot see anything on screen at all
3) the screen does not work anywhere, not only when the system is booted up - forced reboot (power + volume down), reboot to recovery mode with adb, charging with phone powered down - everything works, but display won't ever turn on
4) it's not an issue with proximity sensor - using adb I was able to check that proximity sensor works just fine during calls, and normally returns a non-active state. Also, the screen is theoretically either on or off, depending on device state, but with no visual difference
Everything drives me to think it's a hardware failure (though I've seen failing touch or failing display+touch, haven't seen failing display with working touch yet) and I've already filled na RMA and I'm sending the device back for warranty.
The whole thing was so sudden and not expected though I thought I'd share and ask if anyone had experienced something similar? Is my reasoning that it's a hardware error valid, or maybe I'm missing something and there's something more I can try?
Cheers!
M.
Related
Hello,
My phone was waterdamged and stop working completly.
I opened the case and tried to dry it.
after 48 hours of trying various stuff, there is blank screen, but:
1. The phone is booting fine, charging led is working.
2. Using Wondershare-Mobilego, i can backup all the content.
3.The touch interface seems to be working fine, i can see the menus via mobilego duplicate screen (can open the sms box or whatsapp and etc.)
4.Incoming messages keep coming...
I`m so frustrated that i`m using the phone blindly or like remote desktop.
Is it software of hardware fault?
THANKS
Tamir245 said:
Hello,
My phone was waterdamged and stop working completly.
I opened the case and tried to dry it.
after 48 hours of trying various stuff, there is blank screen, but:
1. The phone is booting fine, charging led is working.
2. Using Wondershare-Mobilego, i can backup all the content.
3.The touch interface seems to be working fine, i can see the menus via mobilego duplicate screen (can open the sms box or whatsapp and etc.)
4.Incoming messages keep coming...
I`m so frustrated that i`m using the phone blindly or like remote desktop.
Is it software of hardware fault?
THANKS
Click to expand...
Click to collapse
After water damage you can only expect hardware damage. to verify - when turning on the device, do you see anything on the screen? you can also reboot to bootloader (via the key combination or via the command adb reboot bootloader (and to reboot back to android use fastboot reboot).
If the bootloader shows nothing, 100% hardware (although there is really no need to check, probably is). You can try changing screen, but the problem could also be in the socket (but I think if it were the socket the phone would not even boot). Worth a try.
Thanks, but no good...still blank screen - no display.
As i mentioned, the phone is functioning well (as seen at duplicate screen).
When you offering to change screen, you mean the lcd touch digitizer only?
I don`t need to buy the screen itself, right?
(I can`t parse outside links yet from ebay)
Tamir245 said:
Thanks, but no good...still blank screen - no display.
As i mentioned, the phone is functioning well (as seen at duplicate screen).
When you offering to change screen, you mean the lcd touch digitizer only?
I don`t need to buy the screen itself, right?
(I can`t parse outside links yet from ebay)
Click to expand...
Click to collapse
I mean the LCD itself. If touch is working, the problem is the LCD itself, not the digitizer.
You right, it seems that the touch working fine.
You think that a LCD display screen replacement would be the best try? can you paste a link from ebay please?
Hey guys,
just replaced my screen by myself and it isn't working. It boots and the screen lights up for a few seconds but thats it. So it seems like I ****ed up somewhere. :/
Now I've got some questions for you guys.
1. What could cause this error? Since it's already not working I don't mind taking it apart some more and trying to fix it.
2. Do you think if I send it to the support from OnePlus they will take a look at it?
3. The whole reason I did this was to get my data back. Is there any way to access the data on the phone without the touchscreen? I encrypted it using CynogenMod. USB-Debugging is enabled.
Thank you so much guys, I'd really appreciate some help. This **** is really tearing me down since it was a lot of work.
I did this on my own phone but Idk about OPO. If you use the power+voldown method to boot into recovery (yes ik nothing on screen) then connect a usb and see what happens
If you power it on, wait 5 mins then call it and if the phone rings you should be able to rule out the display and speakers and storage, obvs if the display is still not on at this point it is probably the display.
you can also adb from recovery and or fastboot so you should be able to see it in there if it is still working (make sure you change the phone for a decent amount of hours before you do any of these) If the display is dead its likely its been on for the last day and dead
Sorry for the late answer, really appreciate your help!
So if I connect the phone to the PC (tried it in recovery and in normal mode) windows detects the phone under "Devices" but sadly if I type in "adb devices" in cmd it doesn't detect the device.
But still, windows is detecting the phone so it seems to still function. I booted into recovery and I could use the touscreen and the lower buttons. I couldn't see anything but it was vibrating whenever I was using the touscreen. So it seems like only the display part is broken.
Can't call the phone since it's fully encrypted so I need to type in a password before booting anything (recovery, normal mode, ...)
I'll try to contact the vendor of the display and see what he has to say.
If anyone got any more tips I'd appreciate them. I'm a pretty big noob so I even appreciate "common sense" tips.
I know this may be a "common sense" thing to say, but double check your connections. Sometimes the connectors aren't made properly and a pin could be covered so you can try connecting and disconnecting several times to see if it clears up.
Since the touch screen was registering and vibrating, then it could be the backlight that's broken. Try holding a flashlight at an angle and see if you can make out anything on screen. If it's the backlight, then you can probably back up your data in case your phone does end up breaking.
reconnected everything multiple times and also tried the flashlight trick. sadly with both no luck
but something good:
adb recognizes my phone in "recovery"
bad news: no commands work, most likely because the phone is encrypted. if I enter a command nothing happens, it looks like its loading forever.
any ideas?
Hey!
I also had the same problem after I replaced OPO's screen about one year ago. The replacement screen was from ebay.
I could see the Cyanogen logo but after a few seconds the screen became black. Booting into recovery mode worked well.
On the video also ROM boots well but the screen stays black.
https://www.youtube.com/watch?v=VcWDCJIkPKQ
Eventually, the screen was defective and I returned it and bought new one.
Hey guys,
strange and frustrating problem. I was using my phone pretty extensively today (although nothing crazy), mostly thanks to Pokemon Go. Tonight after using my phone normally, I went to press the power button to turn the screen off and nothing happened. I was able to reboot (by changing one of the long-press actions to bring up the power menu via GravityBox) and then was unable to power on the phone. It seems like my hardware power button has suddenly become unresponsive. This leaves me unable to power on/off the phone, including booting into the bootloader. Also, I seem to be unable to wake my phone up by double tapping the screen or swiping up.
The phone otherwise functions fine. If I get a notification, the screen wakes up and I can use the phone. Otherwise, the only way I've been able to get into the phone is by connecting it to a computer and issuing ADB commands. The IR blaster functions fine which makes me think it's not the hardware button?
Has this happened to anyone else before? Can the power button just break like that without any water / physical damage? The fact that I also can't wake the screen makes me think it's a software issue. One other thing I suspect is that my phone abruptly died yesterday (battery died despite software thinking it still had juice left). In the past, with the modified kernel / rom, this has resulted in some nasty issues, including 4G not working and the Android system process basically exploding. I thought I lucked out when I powered it on after that, but maybe it just took a day for this issue to manifest itself.
I'm going to make a NANDROID backup and try flashing a few different things to see if I can fix it. I'll post my progress here.
Current build:
- Verizon M8, S-OFF
- TWRP
- Android GPE 6.0 (MRA58K.H13)
Edit: I haven't been able to find a fix. I'm a bit afraid to try a full RUU since I can't use the hardware keys to reboot into the bootloader should something go wrong. It may just be that my PWR hardware button is f'd which really sucks. I'm not sure I'm up to cracking open the phone to fix it. In the meantime I downloaded an app called Gravity Screen On/Off which uses the phone's proximity sensor to wake the screen up and it seems to work ok for now.
Hi guys,
I am experiencing the wierdest thing on my brother's Xperia Z3.
2 days ago, the phone randomly stopped showing images on the screen, but the backlight would still switch on and off as normal when pressing the power button. If the phone is restarted in this state by using key combos, the Sony logo won't even show up. This problem started intermittently, but now it does this for a much longer period. The issue would usually occur after the phone being locked, or if it were being used, the screen would show horrible distortion on the bottom half and become non-responsive until the screen switched off and any attempt to switch it on would be make the phone behave as described earlier.
I used to be able to make the image work by plugging in the USB cable, but this method seems to have stopped working, or at the very least has a really low success rate. I have tried all the soft reset methods: Power+VolUp, yellow button in the sim tray, none of those work for me.
I have just stopped short of reflashing the phone with Flash Tools.
Has anyone had this problem before? It is really confusing me as to whether this is a software or hardware issue.
Any suggestions?
I reflashed the phone using Flash Tools and the phone is still behaving the same way; just the backlight is turning on. Besides that, the phone seems to be making the correct noises and responding to the USB cable. Anyone have any ideas? Could it be the screen itself? I'm worried that it may be the motherboard.
Ok, I found something that works. If I hit the device with my hand on the back or the screen a few times, it seems to bring the phone back. My suspicion is either a loose screen connector or something on the motherboard. I'm not really comfortable with opening the phone up, so this is going to be my go-to solution. Hope this is able to help someone.
I was using my phone like any other day and just like that the screen went blank. The phone itself is functioning as it should, notification LED blinks properly, vibration is working and when rebooting, the whole REDMI and MIUI animation shows up (with the screen fully functioning) but once the boot ends, PUFF, gone blank again. Fastboot also shows the bunny messing with the android, so it is not a faulty screen but some glitch with the ROM (stock fully updated) I guess.
Any insights on this particular issue without the need of wiping it clean?
PS: the MI suite says it is not compatible with the phone... so I'm super anxious about losing all my data.
PPS: since the screen isn't working I can't change from CHARGE ONLY to USB FILE TRANSFER, is there a way?
I have dropped the phone once, and the screen wasn't working.
Luckily I changed the battery before, so it was easy to open the back of the phone.
After the drop, the screen connector got disconnected somehow.
So after connecting it, it still working fine.
Check the connection if you can, and the new screen is only $20.
Not a hardware issue I think. He cried his system UI (user interface). Try factory resetting in stock recovery.