Samsung Gear App problem - Samsung Gear S3

Hey guys,
So I just bought a brand new Gear S3 and paired it up with my Galaxy S8+, everything was working fine in the first day and I have installed all the apps related to Gear.
After turning it on the next day, I run into an issue that the Gear app doesn't remember my Gear S3, first of all the Gear itself does not reconnect automatically, and besides that, even if I manually connect it to my phone, when I click on the Gear app it shows me "Start the journey" screen, even if my Gear is already connected to the phone via Bluetooth which is very strange. I tried uninstalling it and installing it but nothing changed. It only changes if I reset my Gear, but then after reboot it comes back to the "Start the journey" screen.
Anyone has run into this issue before?
Thanks in advance for your help!

Having the same problem with my Google Pixel XL and Gear S3 Frontier. I'm running Android 8.1. I have gotten "Start Journey" 3 times so far, and every time I have to reset my watch... sign in... restore everything... just to have to do it again in a couple days!! It's getting very annoying.

same issue
same to me. Since the S3 Gear firmware update end of July, the Gear App keeps on resetting itself once every few days.
S3 Gear + Huawei Mate 10
wwjoshdew said:
Having the same problem with my Google Pixel XL and Gear S3 Frontier. I'm running Android 8.1. I have gotten "Start Journey" 3 times so far, and every time I have to reset my watch... sign in... restore everything... just to have to do it again in a couple days!! It's getting very annoying.
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Related

Multiple Gear Watches Connected to Same Phone?

Hello all!
I currently own a gear 2 Neo for working out and daily use. I would like to get the Gear S2 classic for work because it looks so nice, then switch over to the gear 2 Neo to workout. Can my Note 4 keep both watches connected at the same time? The gear 2 Neo had to be formatted back to factory when it initially syncs to a new phone device. If I cant multi sync the watches, it wouldn't be worth it because the device would have to be formatted over and over when I switch watches... That would take up alot of time waiting. Any help would be greatly appreciated!
cheetablaze said:
Hello all!
I currently own a gear 2 Neo for working out and daily use. I would like to get the Gear S2 classic for work because it looks so nice, then switch over to the gear 2 Neo to workout. Can my Note 4 keep both watches connected at the same time? The gear 2 Neo had to be formatted back to factory when it initially syncs to a new phone device. If I cant multi sync the watches, it wouldn't be worth it because the device would have to be formatted over and over when I switch watches... That would take up alot of time waiting. Any help would be greatly appreciated!
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Click to collapse
I have a gear s and gear s2 to use with my note 4... Both watches are setup with my phone but only one can connect at a time. I don't have to reset the watches because they are not being switched to a new device. My gear manager app on the phone had a drop down menu to pick the watch you want to connect with. So based on my experience I would say you should have no problem to switch between two watches here; you'll just need to connect one or the other but not both at the same time. If you choose to connect either one to a different phone entirely though, then yes you'll likely need to reset the watch.
Thanks for your help!
sefrcoko said:
I have a gear s and gear s2 to use with my note 4... Both watches are setup with my phone but only one can connect at a time. I don't have to reset the watches because they are not being switched to a new device. My gear manager app on the phone had a drop down menu to pick the watch you want to connect with. So based on my experience I would say you should have no problem to switch between two watches here; you'll just need to connect one or the other but not both at the same time. If you choose to connect either one to a different phone entirely though, then yes you'll likely need to reset the watch.
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Click to collapse
So same issue with the Gear s2 I got 2 watches when I try and switch watches it will not switch to the second watch without soft reset everytime. I have tried turning bluetooth off on the device prior to switching and reconnecting second watch then I get must soft reset before continuing. I tried disconnecting 1st watch then switching same result. There is no drop down menu in gear manager to switch. Now when I had the gear fit I could switch between watches whenever I wanted without soft reset. I am not connecting them both at the same time. So why is it asking for a soft reset. It is almost like it can only bind one watch to that phone. So when I switch it is asking to bind the new watch and deletes the first.
On my S4 I have Gear 1, Gear 2, Gear S and Gear S2. All can be used on the same phone without reset but only one at time. Some issue if you want install same app from the store on differents watch. Many time for example if I have an app installed on my Gear 1 and I can not install also on the Gear 2 because it said yet installed
I have 2 Samsung gear s watches so when one dies I can use the second one. But every time I connect to the next watch it requires a factory data reset. The only way either watch doesn't need reset is if it was the last one connected. How can I fix this? Neither watch has Sim card. I have tried it with my Samsung Galaxy s5 active and now Samsung Galaxy s7. Both happens same way. Need help macks152010 at Gmail.
Samsung Pay Will not work with two gear S3 watches
Macks152010 said:
I have 2 Samsung gear s watches so when one dies I can use the second one. But every time I connect to the next watch it requires a factory data reset. The only way either watch doesn't need reset is if it was the last one connected. How can I fix this? Neither watch has Sim card. I have tried it with my Samsung Galaxy s5 active and now Samsung Galaxy s7. Both happens same way. Need help macks152010 at Gmail.
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Click to collapse
I have two gear S3 watches, I can pair both to my S8 plus. The problem is setting up Samsung pay to use and work with two different Gear watches on the same phone, and use the same debit card. 1) both watches are to use the same debit cards. 2) One watch ("A") is active and linked to the phone. 3) setup the debit card on the phone for watch "A" using Samsung pay--all is fine to this point. On the watch SP works fine.
Now the problem: Turn off watch "A" and turn on watch "B", link "B" to the phone, proceed to setup SP. The first thing that happens is the previous working debit card is deleted and I,m prompted to re-setup the same debit card that was deleted. Now it's working for phone"B" just fine. Samsung Pay (SP) no longer works on phone "A" and will need to be setup again. Samsung Pay can't work with two gear S3 watches on the same phone. SP can only have one setup per phone, and each time you turn on a 2nd gear S3 watch, the exsisting SP setup is deleted. Why would anyone have a 2nd Gear S3 watch which will not be able to function correctly.
How does one setup two Gear S3 watches to work with Samsung Pay on the same phone? This is a MAJOR PROBLEM and needs to be addressed.
Luckieg said:
I have two gear S3 watches, I can pair both to my S8 plus. The problem is setting up Samsung pay to use and work with two different Gear watches on the same phone, and use the same debit card. 1) both watches are to use the same debit cards. 2) One watch ("A") is active and linked to the phone. 3) setup the debit card on the phone for watch "A" using Samsung pay--all is fine to this point. On the watch SP works fine.
Now the problem: Turn off watch "A" and turn on watch "B", link "B" to the phone, proceed to setup SP. The first thing that happens is the previous working debit card is deleted and I,m prompted to re-setup the same debit card that was deleted. Now it's working for phone"B" just fine. Samsung Pay (SP) no longer works on phone "A" and will need to be setup again. Samsung Pay can't work with two gear S3 watches on the same phone. SP can only have one setup per phone, and each time you turn on a 2nd gear S3 watch, the exsisting SP setup is deleted. Why would anyone have a 2nd Gear S3 watch which will not be able to function correctly.
How does one setup two Gear S3 watches to work with Samsung Pay on the same phone? This is a MAJOR PROBLEM and needs to be addressed.
Click to expand...
Click to collapse
I have the same issue with samsung pay, but with my s3 and new sport. It's annoying AF. I went on samsungs forums but no trace of this being discussed. I want to start a thread there, but I feel like they're just going to be like, we didn't design this to function this way. And tell me to f off.
I have 2 iPhones ( personal and work) can I connect them both to the same S2 gear?
If I have 2 x gear fit 2, although cannot only connect via the gear app at one time, what about s health? Anyone try straight to go in to the shealth, to try to sync? does it sync both gear fit 2 at the same time?
my S2 and S3 sync fine with s health I have them set to swap over when worn
Sent from my Phone using Tapatalk
---------- Post added at 04:27 PM ---------- Previous post was at 04:25 PM ----------
SimaB said:
I have 2 iPhones ( personal and work) can I connect them both to the same S2 gear?
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Click to collapse
nope 2 watches 1 phone yep but the gear app will do a soft reset and set the watch up as a new one on each phone.
Sent from my Phone using Tapatalk
I'm having the same issue, 2 x S3 Gear Frontiers with 1 Samsung S9 Plus.....watches are forced to reset every time you try to swap them over.
Same issue
I have a Galaxy S7 phone (SM G930U, with android 7.0) and Two gear S3 Frontier Watches (SM-760, Tizen Version3.0.0.2, software version R670XXU2CRE3).
I can pair both watches using the Samasung Gear App (2.2.20.17113061) on the phone, however when I want to switch watches, autoswitch does not work. I can choose the watch from the drop down list but that will not work unless I choose to reset the watch (a full reset takes over 5 minutes and my settings are all gone every time).
Restarting the watch is not enough, it must be factory reset every time that I wish to switch watches.
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I have tried every solution in this entire thread including clearing my phone system cache file. But the Gear app still forces a reset of the watch when switching from watch A to watch B. I even tried pairing both watches to my old Samsung phone (Samsung galaxy s3) with the exact same results.
Does anyone have any suggestion?
Trying to connect two Samsung Gear S3 classic to a Samsung Galaxy Note 8
Did you ever get this sorted?. Having the same problem with my two Samsung Galaxy Gear S3 classic on my Samsung Galaxy Note 8 ☹
From my research, it is possible to use multiple Samsung watches with the same phone, providing the watches are different models. Using multiples of the same model watch results in having to reset the next watch before it can be used.
got 2 gear2 watches on one phone working ... somewhat
Macks152010 said:
I have 2 Samsung gear s watches so when one dies I can use the second one. But every time I connect to the next watch it requires a factory data reset. The only way either watch doesn't need reset is if it was the last one connected. How can I fix this? Neither watch has Sim card. I have tried it with my Samsung Galaxy s5 active and now Samsung Galaxy s7. Both happens same way. Need help macks152010 at Gmail.
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Click to collapse
I was able to get having two identical model Gear 2 watches on one phone to work several years ago, but with my latest a20, I also have the issue where the Wearables app wants to completely factory reset the watch every time i switch watches.
What I was able to do was to go directly to the bluetooth menu and let the watch connect. The Wearables app launches automatically and tries to make me select the model to pair with. I just hit the home button and then kill the Wearable app. The watch stays connected and gets/displays alerts. Also the photos/videos from the watch transfer to the gallery just fine. What it DOESNT do (that I really NEED it to do) is pass my step count data to the Health app. I'm sure if I can figure out the old version I used on my old Galaxy Mega in 2015 I can back date the Gear apps and probably get my full dual watch functionality back, but i'd rather samsung just accomodate our feature request in this thread.
Here's to wishing.

gear s3 frontier - install is stuck endlessly

got my gear s3 frontier today.
installed the Samsung gear apps on my phone, huawei P9 and the phone connected to the watch.
configuration from the phone to the watch are working but i tried to download some apps to the watch and it looks like it's endlessly stuck on "installing" on the phone and nothing happens.
tried to installed mr. time maker and a watch face. both failed.
upgrading of current apps, also stuck.
what to do?
Factory reset the watch and try again?
Sent from my SM-G935F using Tapatalk
Same issue on note 4
Same issue on note 4. Cannot install apps or watchfaces
Same issue
I have a not 4 and I am having the same problem. I reset the watch and still no use. It seems to be an issue with Samsung that they don'the want to admit to.
Same issue with S7 Edge. Reset everything, but no change. No problems like this with iPhone and iWatch. This is the third issue I've had with the S3!!!
After months of successfully using the S3 with an LG, I wanted to try it with a Samsung phone. I was never able to get it working. I got a "service unavailable 1000" error and couldn't install apps. Factory resetting the watch and phone did not fix it. I ended up using a different Samsung phone, which installed without issue.
Download the apps from the watch it's work for me,I think there is some bug at samsung apps store.

Error Samsung Gear APP

hi,
until last night everything was ok
but today
(it is a coincidence, the update?)
after upgrading my Gear S2 (R720) (all right),
when I want to go to "see other watches dials" or "see other applications"
the Samsung Gear APP, after a quick "loading", displays white screen with error
"{"returnCode":"0","errorCode":"0003","errorMsg":"System Error!-[0003]"}"
for the rest, everything works.
I uninstalled the APP, the Gear S Plugins and Samsung Accesory Service. Also formatted Gear S2.
reinstalled everything but the error remains.
for the rest, everything works.
what could have happened?
thank you
I just picked up my Gear S3 (great!!) and I have the exact same error when clicking 'view more watchfaces' and 'view more apps'.
Any help greatly appreciated because on the internets I can't find anything (((
Fixed it by deleting all Samsung apps cache on the phone. This results in a soft reset on the watch. After re-pairing it works!
You don't have to reset your watch. Just wait and try again later. Looks like the server problem of the Gear shop. From time to time I get the same error, but after a while (20-30 minutes later) everything works fine.
thank you all
blackspp said:
Fixed it by deleting all Samsung apps cache on the phone. This results in a soft reset on the watch. After re-pairing it works!
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Click to collapse
done. but it does not work
mikekorn said:
You don't have to reset your watch. Just wait and try again later. Looks like the server problem of the Gear shop. From time to time I get the same error, but after a while (20-30 minutes later) everything works fine.
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Click to collapse
are more than 24 hours that does not work
we are not the only ones: in playstore there are already several complaints about this problem
Still working here, just checked
exact same problem on s2
Now fixed. Not even sure if what I did was the reason for the fix but here goes. Removed all relevant gear apps from my Nexus 6p and switched off. Switched on my old nexus 5 and paired with s2 installing Samsung apps as necessary. Light reset and once logged in all worked. Could see all my apps and could download. Then did the reverse back to my nexus 6p and it is all working fine again.
update: the third time, that uninstalling / reinstalling the app, everything is back to work

Gear S3 Frontier reconnection issue

Folks hopefully someone can help me with this problem.
I have the gear S3 Frontier and its been perfect since launch but since the last update R760XXU2BQC5 my Bluetooth seems to have gone a little wonky.
My phone is Samsung s7 Edge but since this update my gear refuses to reconnect to the phone at any stage automatically. I can manually reconnect it no problem but this is basically making my gear unusable. Once I leave Bluetooth range the watch goes into stand alone mode and will never come out of it. I've to search again via Bluetooth on my phone to reconnect.
I've tried resetting the gear deleting the gear app on my phone and I cannot get it to work.
Any help greatly appreciated
I had the same problem on my Note 4. I had to reset the watch, then on your phone, go to settings, application manager and look for gear. You'll see that there are 2 entries on the list, named "gear s plug in" and "samsung gear". You need to clear all the data from both of these. Now delete the samsung gear app, reinstall it and this should fix your issue. This was trial and error to begin with, but if you follow these exact steps you should be fine.
Legend mate cheers I deleted one but never noticed the second one
Nice one, did that fix it?
Did for me as I had the exact same problem (thanks Google)

[Q] unable to pair Gear 2 (Tizen) with S8+

Got my S8+ at launch, reset my Gear 2 running Tizen and quickly had it paired using both the Gear app and Samsung Health.
Everything was running just fine until a about a week ago when the pairing stopped. I decided to reset the Gear 2 and re-pair it to my S8+.
After several unsuccessful tries, here's what happens:
1. Reboot phone and wait for boot to complete.
2. Start the Gear app (v2.2.17022862) on the phone.
3. From the Gear app select "Connect new Gear."
4. Power on the Gear 2 and select "Next / Next"
5. Back to the app on the phone select "Gear 2 (XXXX)"
6. Get a Blue tooth pairing request on both devices and confirm on both of them.
7. The Gear 2 shows "Waiting for confirmation from Gear Manager" and the Gear app on the phone shows "Connecting to Gear..."
8. Minutes pass and nothing else happens.
IOW, the Bluetooth pairing is successful but the actual link between the devices never finishes.
Any idea what I might try next to get this working?
TIA,
RIch
Having similar issue. eventually got a connection failed. This worked originally then I did the OTA update (I have an unlocked S8+) and the Bluetooth started acting up.
One post said unpair everything and now I cant get the phone to reconnect. Eventually Bluetooth recognizes the Gear2 and the Gear Manager (as disconnected).... and the watch stays in that factory reset mode.
Not sure exactly how, but I got mine working. After unpairing the Bluetooth connection, I also cleared the cache and data on both the Samsung Gear app and the Samsung Health app then removed both apps from my S8+ rebooting many times along the way. After reinstalling the Gear app and the Health app I was able to eventually get the pairing to be successful.
Sorry I can offer better detailed guidance. I hope you get yours working again too.
Thanks... I tried clearing S-Health's\Samsung Connect cache, unpairing the watch, deleting Gear Manager, and restarting. That didn't work. I'll give it another try.
Just out of curiosity, have you disabled anything like Bixby or Svoice? I have both disabled... I tried reenabling them before but that didn't help.
Nope. While I don't use either, both Bixby and SVoice remain active. Sorry I can't help more.

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