Getting AT&T features to work on unlocked S9+ - Samsung Galaxy S9+ Guides, News, & Discussion

Does anyone have a definite solution to this problem? I've read many opinions but haven't run across a solution. I have a Samsung unlocked S9+ running official AT&T firmware and userdata but the carrier specific apps and features still don't work. The best infomation I've found is that the IMEI numbers of the unlocked devices are not in AT&T system so the features/apps won't work.
If this is the case, has anyone had any luck getting AT&T to register their IMEI and get the features working?

What worked for me and others (see the at&t fw thread) is to call or chat with AT&T and give them a imei from a carrier branded phone(with your sim in, though this might not be required). Tell them you are trying to get wifi calling to activate and it is failing at the provisioning step and they will input your imei and it will reprovision. Then pull your sim and put it into your s9/+ running at&t fw and it will allow volte, wifi calling and call protect to work (these are the only ones I use).
Good luck

I talked with someone in AT&T technical support and they remoted directly into my phone, reset all app defaults and network settings.. This of course didn't fix anything so they opened a trouble ticket. They told me my IMEI was in their system and was OK. Haven't heard back yet.

why not just flash ATT U firmware?

I'm running AT&T official U firmware G965USQS2ARF4. What just occurred to me was that I didn't do a factory reset before or after applying it via ODIN.

Stuart R said:
I'm running AT&T official U firmware G965USQS2ARF4. What just occurred to me was that I didn't do a factory reset before or after applying it via ODIN.
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Just did that... Didn't help.

Stuart R said:
Does anyone have a definite solution to this problem? I've read many opinions but haven't run across a solution. I have a Samsung unlocked S9+ running official AT&T firmware and userdata but the carrier specific apps and features still don't work. The best infomation I've found is that the IMEI numbers of the unlocked devices are not in AT&T system so the features/apps won't work.
If this is the case, has anyone had any luck getting AT&T to register their IMEI and get the features working?
Click to expand...
Click to collapse
Stuart R said:
I talked with someone in AT&T technical support and they remoted directly into my phone, reset all app defaults and network settings.. This of course didn't fix anything so they opened a trouble ticket. They told me my IMEI was in their system and was OK. Haven't heard back yet.
Click to expand...
Click to collapse
Yes your IMEI is in their system. But it's not an IMEI from a branded ATT phone. You have to have the IMEI from an ATT phone like others have said, and like i had to do or you will not get the features, no matter what firmware you flash. This has been discussed in many threads. You have to have ATT change your IMEI in their system.
elliwigy said:
why not just flash ATT U firmware?
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Click to collapse
Wont help unless you have a 965U or the IMEI from an ATT phone . ATT Features will not work on 965U1 IMEI. AT&T told me theses features wouldn't work on an unlocked phone and asked if i had the unlocked version. I told them no, it was an ATT phone i bought from Best Buy and it has an ATT logo (not the truth, got it from Samsung) and that i read in the forums that there were some issues with the S9 and that changing the IMEI fixed everyone's problems. I said i had my s8 here that everything works on and she said it's worth a shot to try and she changed mine in their system to the IMEI from my AT&T Branded S8 that i provided them. 965U1 has worked flawless ever since. All features work.

nugzo said:
Yes your IMEI is in their system. But it's not an IMEI from a branded ATT phone. You have to have the IMEI from an ATT phone like others have said, and like i had to do or you will not get the features, no matter what firmware you flash. This has been discussed in many threads. You have to have ATT change your IMEI in their system.
Wont help unless you have a 965U or the IMEI from an ATT phone . ATT Features will not work on 965U1 IMEI. AT&T told me theses features wouldn't work on an unlocked phone and asked if i had the unlocked version. I told them no, it was an ATT phone i bought from Best Buy and it has an ATT logo (not the truth, got it from Samsung) and that i read in the forums that there were some issues with the S9 and that changing the IMEI fixed everyone's problems. I said i had my s8 here that everything works on and she said it's worth a shot to try and she changed mine in their system to the IMEI from my AT&T Branded S8 that i provided them. 965U1 has worked flawless ever since. All features work.
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sounds about right.. i mean you can switch csc while on U1 depending on the sim card inserted but U1 isnt meznt to have all the carrier crap they need for the special features to work so u get the bare minimum..
while on U firmware, it seems the csc doesnt fully switch like they did on the S8 devices.. i tested this on my sim unlocked vzw s9+ with an att sim and a sprint sim and although data and calls worked,it stsyed on verizon bootani and bloat etc etc no matter what i did.. before on s8 devices after a reset it would have changed the boot ani,bloat and woulda had all the carrier features..
im also surprised they changed your imei lol.. i thought that was illegal lol.. i guess if the carrier does it then its fine haha

nugzo said:
Yes your IMEI is in their system. But it's not an IMEI from a branded ATT phone. You have to have the IMEI from an ATT phone like others have said, and like i had to do or you will not get the features, no matter what firmware you flash. This has been discussed in many threads. You have to have ATT change your IMEI in their system.
Hard to believe that they would just accept another IMEI and register it to your phone. I thought these were all unique numbers that couldn't be used on more than one device. How did that change affect the phone that originally had the branded IMEI?
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Click to collapse

Stuart R said:
nugzo said:
Yes your IMEI is in their system. But it's not an IMEI from a branded ATT phone. You have to have the IMEI from an ATT phone like others have said, and like i had to do or you will not get the features, no matter what firmware you flash. This has been discussed in many threads. You have to have ATT change your IMEI in their system.
Hard to believe that they would just accept another IMEI and register it to your phone. I thought these were all unique numbers that couldn't be used on more than one device. How did that change affect the phone that originally had the branded IMEI?
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Click to collapse
Didnt affect original s8 i used at all. or the s9. I replaced the s8 with the s9 when it came out so i just used the sim out of the s8 when the s9 arrived. s8 is just a spare phone now. I asked the operator if this would disable the other phone that the IMEI came from and she said no. I put sim from s9 in s8 afterwards just to test and it worked fine. They arent changing the IMEI of your actual s9, it still shows your original IMEI in your phone settings. They are just using the IMEI you provided on their end. What is actually going on behind the scenes i dont know. Maybe somebody that works in carrier support or may just have knowledge on how this actually works could chime in. I'm guessing they just use the IMEI to activate the features, since the unlocked one isn't eligible. I saw a better explanation in one of the firmware threads, if i run across it i'll post the link.
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Click to collapse

I will reiterate what is said above and clarify my post. You aren't asking the support team to change your phones imei. I think as stated previously that is a forbidden/illegal maneuver. The support request is to change the imei which is active in the at&t system as only carrier branded phones are able to use certain at&t features.
If you have an old AT&T phone its imei can be used to "trick" at&t into activation/provisioning. Then you can put your sim into a U1 phone using at&t firmware and use carrier specific features.
Hopefully, this is easier to understand and clears up some of the confusion I may have introduced in my original reply.

jay2o01 said:
I will reiterate what is said above and clarify my post. You aren't asking the support team to change your phones imei. I think as stated previously that is a forbidden/illegal maneuver. The support request is to change the imei which is active in the at&t system as only carrier branded phones are able to use certain at&t features.
If you have an old AT&T phone its imei can be used to "trick" at&t into activation/provisioning. Then you can put your sim into a U1 phone using at&t firmware and use carrier specific features.
Hopefully, this is easier to understand and clears up some of the confusion I may have introduced in my original reply.
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I presume I can use the IMEI from another brand of working AT&T phone such as an iPhone 6S (in this case, my wife's)?

Stuart R said:
I presume I can use the IMEI from another brand of working AT&T phone such as an iPhone 6S (in this case, my wife's)?
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Another thought... Say I get an old Galaxy S6 which uses the same size Nano SIM as my S9+. I move my S9+ SIM to the S6, update it to the latest AT&T firmware and enable WIFI calling. If I then move my SIM back to my S9+, will the carrier features now work?

Stuart R said:
Another thought... Say I get an old Galaxy S6 which uses the same size Nano SIM as my S9+. I move my S9+ SIM to the S6, update it to the latest AT&T firmware and enable WIFI calling. If I then move my SIM back to my S9+, will the carrier features now work?
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This is exactly what I'm doing. I use an older LG phone and the sim/IMEI then swap it to my u1 with AT&T fw after the device is provisioned.

jay2o01 said:
This is exactly what I'm doing. I use an older LG phone and the sim/IMEI then swap it to my u1 with AT&T fw after the device is provisioned.
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Glad to know that works. I can pick up an old AT&T S6 pretty cheaply on ebay. Guess I'll give that a try. Thanks

Download visual voicemail from apk mirrow

jay2o01 said:
This is exactly what I'm doing. I use an older LG phone and the sim/IMEI then swap it to my u1 with AT&T fw after the device is provisioned.
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Click to collapse
I previously had an AT&T branded S8+ with the same SIM that I'm using in the unbranded S9+ but I guess I never provisioned (enabled) WIFI calling. Dunno.

The "trick" of giving them an IMEI from an ATT branded phone doesn't usually work any more, maybe it used to, years ago.
This is why I won't buy OnePlus phones any more. I love their devices, best bang for the buck on the market, but no amount of my fiddling would get ATT to recognize it and provision VoLTE... so no wifi calling, no HD calling... when you make a call, your data drops to 3G, etc...
My Essential, somehow was on their "BYOD" plan and so it would give me VoLTE and HD calling, but no wifi calling. No wifi calling is stupid, because you aren't using their network at that point, so why should they even care?

SquireSCA said:
The "trick" of giving them an IMEI from an ATT branded phone doesn't usually work any more, maybe it used to, years ago.
This is why I won't buy OnePlus phones any more. I love their devices, best bang for the buck on the market, but no amount of my fiddling would get ATT to recognize it and provision VoLTE... so no wifi calling, no HD calling... when you make a call, your data drops to 3G, etc...
My Essential, somehow was on their "BYOD" plan and so it would give me VoLTE and HD calling, but no wifi calling. No wifi calling is stupid, because you aren't using their network at that point, so why should they even care?
Click to expand...
Click to collapse
"maybe it used to, years ago"... That doesn't apply in this context does it as carrier features VOLTE and Wi-Fi calling weren't even in existence years ago. And I'm not sure you have to give them anything. The claim by some is that just provisioning the features with your SIM on a branded device is enough.

Stuart R said:
"maybe it used to, years ago"... That doesn't apply in this context does it as carrier features VOLTE and Wi-Fi calling weren't even in existence years ago. And I'm not sure you have to give them anything. The claim by some is that just provisioning the features with your SIM on a branded device is enough.
Click to expand...
Click to collapse
And as someone who has repeatedly tried it, it doesn't seem to work. You can give them an IMEI from another phone, but it usually doesn't work. Either the IMEI is "on their list", or from a phone that is on the BYOD list, or it isn't. It's not the phone's fault, it is that AT&T is kinda being dicks about this... They want you to buy their phones, because most people sign a contract to get the cheaper price, or use their NEXT financing to spread the costs out. That creates a barrier to exit for most customers and protects AT&T's revenue stream from monthly invoices.
While bringing your own device makes them just as much money from the monthly bill, it doesn't help them "retain customers by locking them into a contract", so they usually don't give you full functionality...
I have had a working SIM from an ATT branded phone that was properly provisioned, popped it into my other device, and VoLTE went away. I would call them up and give them the IMEI from the phone, or one that I know worked, and still no go. The one exception was the Essential, and that was because for whatever reason, Essential went to the effort to get it on their BYOD list.
Trust me, if it was easy, I would be doing it and buying OnePlus phones exclusively every 6 months and that would be the end of it. LOL

Related

How to update your system if you're not using the carrier from your S8(+) version.

This tutorial is for you who bought a carrier S8(+) and is using a SIM from another carrier and, because of that, not being able to update your system through your phones.
Error: "Service Unavailable: Sorry, we are having trouble authenticating your device. Try again later"
So, that's actually pretty easy to do, but a PC (or Mac) will be necessary.
The only thing you have to do is to download Smart Switch from Samsung on your PC and sync it with your device.
After you've done that, Smart Switch is gonna show the option to update your system.
PS: Beware it takes a while to download the update, at least if your S8(+) is from VZW.
Download links (Samsung.com):
PC: Click here
Mac: Click here
Hope I could help those who were having this problem!
I am using vzw GS8 on att and I get OTA just fine. I don't understand why this is a concern
Whanksta said:
I am using vzw GS8 on att and I get OTA just fine. I don't understand why this is a concern
Click to expand...
Click to collapse
Many people are getting this error.
Alvincp said:
Many people are getting this error.
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Click to collapse
Yup, same error I was getting. Thanks for sharing this!
Thanks for the post, I was having the same issue. I wonder though, if it's possible to configure an S8 to get OTA updates despite this issue. This is probably a question for Verizon support, huh?
Thanks for the post, I was having the same issue. I wonder though, if it's possible to configure an S8 to get OTA updates despite this issue. This is probably a question for Verizon support, huh?
Click to expand...
Click to collapse
I'm guessing you have to flash the firmware to a different carrier however according to the other thread it's not possible yet: https://forum.xda-developers.com/showpost.php?p=72031437&postcount=75
I brought Verizon version on Ebay but I'm using it on Cricket network. I get the OTA error and I'm currently trying to update via Smart Switch.
Whanksta said:
I am using vzw GS8 on att and I get OTA just fine. I don't understand why this is a concern
Click to expand...
Click to collapse
You're using a vzw version on att? Any idea if that would work the other way around? Like a gsm version on cdma?
Sent from my LG-H918 using XDA-Developers Legacy app
steven1193 said:
You're using a vzw version on att? Any idea if that would work the other way around? Like a gsm version on cdma?
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Click to collapse
No, Verizon phones are carrier unlocked out of the box.
Whanksta said:
No, Verizon phones are carrier unlocked out of the box.
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Even if its unlocked? I'm trying to use an tmobile one on verizon. Sorry if the answer is still the same and I'm wasting your time.
Benzillah said:
Thanks for the post, I was having the same issue. I wonder though, if it's possible to configure an S8 to get OTA updates despite this issue. This is probably a question for Verizon support, huh?
Click to expand...
Click to collapse
The reason people are seeing the error is because the phone is not activated through Verizon , so it is not in their server if you call it. another easy way to get OTA updates is to borrow a verizon sim from a friend, or even start a simple cheapest prepay plan. activate the phone with the sim, then everything will be ok, unless you wipe the phone. Friend of mine ,and myself tried on both his s8 and my s8+ , no problem at all.
we both are on ATT.
Alvincp said:
This tutorial is for you who bought a carrier S8(+) and is using a SIM from another carrier and, because of that, not being able to update your system through your phones.
Error: "Service Unavailable: Sorry, we are having trouble authenticating your device. Try again later"
So, that's actually pretty easy to do, but a PC (or Mac) will be necessary.
The only thing you have to do is to download Smart Switch from Samsung on your PC and sync it with your device.
After you've done that, Smart Switch is gonna show the option to update your system.
PS: Beware it takes a while to download the update, at least if your S8(+) is from VZW.
Download links (Samsung.com):
PC: Click here
Mac: Click here
Hope I could help those who were having this problem!
Click to expand...
Click to collapse
Will this change the model number so I can download different ROMs, after I get it unlocked? For example if I want a ROM that's popular for the verizon model, but I'm using the Tmo model? I think Tmo makes you wait a month after activating a device on their network before you're allowed to unlock it.
babyzone2 said:
The reason people are seeing the error is because the phone is not activated through Verizon , so it is not in their server if you call it. another easy way to get OTA updates is to borrow a verizon sim from a friend, or even start a simple cheapest prepay plan. activate the phone with the sim, then everything will be ok, unless you wipe the phone. Friend of mine ,and myself tried on both his s8 and my s8+ , no problem at all.
we both are on ATT.
Click to expand...
Click to collapse
Just to make sure I get this straight once the phone is activated with a Verizon SIM card you can take the Verizon SIM card out, put back ATT sim card, and the phone will still get OTA updates even with the ATT SIM card inside?
hoxbox said:
Just to make sure I get this straight once the phone is activated with a Verizon SIM card you can take the Verizon SIM card out, put back ATT sim card, and the phone will still get OTA updates even with the ATT SIM card inside?
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Click to collapse
Yes, that's it. In fact I tried with the Verizon Sim, no Sim, att Sim. All work fine. I have a friend also has a galaxy s8, borrowed a Verizon Sim, activated , removed Sim, att Sim work like a charm with OTA. There are two draw back for using the Verizon phone with Sim from other carriers. No OTA updates unless phone is activated through Verizon, especially for those use the phone over sea. 2nd, no full LTE performance due to lack of band used by your own carrier. For example, band 17 from AT&T, the Verizon phone doesn't have that . Your LTE works, but you likely have lower performance on LTE depends on your location. Verizon phone are unlocked and compatible with other GSM carriers , but not fully optimized.
info
steven1193 said:
Even if its unlocked? I'm trying to use an tmobile one on verizon. Sorry if the answer is still the same and I'm wasting your time.
Click to expand...
Click to collapse
If your tmobile version is unlocked it will work on Verizon
babyzone2 said:
Yes, that's it. In fact I tried with the Verizon Sim, no Sim, att Sim. All work fine. I have a friend also has a galaxy s8, borrowed a Verizon Sim, activated , removed Sim, att Sim work like a charm with OTA. There are two draw back for using the Verizon phone with Sim from other carriers. No OTA updates unless phone is activated through Verizon, especially for those use the phone over sea. 2nd, no full LTE performance due to lack of band used by your own carrier. For example, band 17 from AT&T, the Verizon phone doesn't have that . Your LTE works, but you likely have lower performance on LTE depends on your location. Verizon phone are unlocked and compatible with other GSM carriers , but not fully optimized.
Click to expand...
Click to collapse
Thanks for the info. This should work even with prepaid. I'm thinking about getting: https://www.walmart.com/ip/Verizon-BYOD-4FF-SIM-Card-Kit/40716598 and then activate it. I just hope Verizon doesn't deactivate your phone once the prepaid time is up lol.
hoxbox said:
Thanks for the info. This should work even with prepaid. I'm thinking about getting: https://www.walmart.com/ip/Verizon-BYOD-4FF-SIM-Card-Kit/40716598 and then activate it. I just hope Verizon doesn't deactivate your phone once the prepaid time is up lol.
Click to expand...
Click to collapse
I think you should just borrow a sim from a friend or family , no need to spend the money and there is no impact what so ever to their service.
I was able to update an S8 by simply removing the SIM and running it with no SIM. Not sure if that'll work for other people, I had to tap 'check for updates' a few times before it went through.
A_Car said:
I was able to update an S8 by simply removing the SIM and running it with no SIM. Not sure if that'll work for other people, I had to tap 'check for updates' a few times before it went through.
Click to expand...
Click to collapse
I just did this on my Galaxy S7, and it fixed the issue, and was able to download the latest system update for Android. I was using an AT&T SIM card.
I did have to restart my phone after I removed the AT&T SIM card though, just telling what I did.
Thanks for posting this man!
you all could just go here http://updato.com/firmware-archive-select-model?q=sm-g950t&exact=1&r=TMB&v=&rpp=100 download which firmware you want. flash in odin and enjoy new update. this will work every time without problems and it does not care who your provider is at all.

Can I use an ATT S8+ on Verizon's network?

Hi,
I was recently gifted an unlocked ATT S8+ (SM-G955U) which I'm trying to activate to my Verizon account. I've read conflicting information about this, and after going to the Verizon store and calling them directly I'm thoroughly confused.
The rep on the phone told me that the phone is "incompatible" with their network based on the IMEI number. From what I gather, the hardware (and model numbers) on all the major carrier's S8+s are the same and simply have different firmware. I've also read that they're interchangeable. Has anyone successfully gotten the ATT S8+ on Verizon? I'm almost feeling like it's something where I would need to jump through more hoops and speak to a manager to get them to do it, but before I did I wanted to get others input. Thanks!
I heard that the phone will work, you'll need to flash the Verizon firmware onto the AT&T phone.
Thanks Richie. Do you think that Verizon is telling me that the IMEI is "incompatible" because I may need to flash another firmware to enable CDMA? Or are some versions of the S4+ really incompatible on their network.
May there be possible success to get them to activate it anyway?
kebas239 said:
Hi,
I was recently gifted an unlocked ATT S8+ (SM-G955U) which I'm trying to activate to my Verizon account. I've read conflicting information about this, and after going to the Verizon store and calling them directly I'm thoroughly confused.
The rep on the phone told me that the phone is "incompatible" with their network based on the IMEI number. From what I gather, the hardware (and model numbers) on all the major carrier's S8+s are the same and simply have different firmware. I've also read that they're interchangeable. Has anyone successfully gotten the ATT S8+ on Verizon? I'm almost feeling like it's something where I would need to jump through more hoops and speak to a manager to get them to do it, but before I did I wanted to get others input. Thanks!
Click to expand...
Click to collapse
kebas239 said:
Thanks Richie. Do you think that Verizon is telling me that the IMEI is "incompatible" because I may need to flash another firmware to enable CDMA? Or are some versions of the S4+ really incompatible on their network.
May there be possible success to get them to activate it anyway?
Click to expand...
Click to collapse
Do you already have an active Verizon SIM card? Like in another phone?
Mr. Orange 645 said:
Do you already have an active Verizon SIM card? Like in another phone?
Click to expand...
Click to collapse
I do not - only because I'm coming from an S4 (which has the larger SIM card). I had to get a new one.
kebas239 said:
Hi,
I was recently gifted an unlocked ATT S8+ (SM-G955U) which I'm trying to activate to my Verizon account. I've read conflicting information about this, and after going to the Verizon store and calling them directly I'm thoroughly confused.
The rep on the phone told me that the phone is "incompatible" with their network based on the IMEI number. From what I gather, the hardware (and model numbers) on all the major carrier's S8+s are the same and simply have different firmware. I've also read that they're interchangeable. Has anyone successfully gotten the ATT S8+ on Verizon? I'm almost feeling like it's something where I would need to jump through more hoops and speak to a manager to get them to do it, but before I did I wanted to get others input. Thanks!
Click to expand...
Click to collapse
The IMEI thing and Verizon not provisioning your phone to activate on their network is the ONLY obstacle you have.
All the US S8/S8+/Note8 variants are identical and can be cross-flashed to whatever carrier you want. You can easily grab the VZW firmware and flash it on to your AT&T device, fully converting it, however the IMEI won't be in Verizon's system since your particular phone wasn't sold by Verizon.
Somehow get around that and your phone will be fully compatible on VZWs network.
kebas239 said:
Thanks Richie. Do you think that Verizon is telling me that the IMEI is "incompatible" because I may need to flash another firmware to enable CDMA? Or are some versions of the S4+ really incompatible on their network.
May there be possible success to get them to activate it anyway?
Click to expand...
Click to collapse
Don't worry about what Verizon reps are telling you because most often than not they are following a standard procedure. And they only Input your IMEI into a service like this one:https://www.verizonwireless.com/bring-your-own-device/#checkDevice
As your IMEI is for an AT&T phone, the brand model has an A appended at the end (as in AT&T).
However, you should still investigate this issue and try the steps recommended by the other guys. You will be able to use your phone with a VZV sim without reaching to Verizon
kebas239 said:
Hi,
I was recently gifted an unlocked ATT S8+ (SM-G955U) which I'm trying to activate to my Verizon account. I've read conflicting information about this, and after going to the Verizon store and calling them directly I'm thoroughly confused.
The rep on the phone told me that the phone is "incompatible" with their network based on the IMEI number. From what I gather, the hardware (and model numbers) on all the major carrier's S8+s are the same and simply have different firmware. I've also read that they're interchangeable. Has anyone successfully gotten the ATT S8+ on Verizon? I'm almost feeling like it's something where I would need to jump through more hoops and speak to a manager to get them to do it, but before I did I wanted to get others input. Thanks!
Click to expand...
Click to collapse
I have an AT&T S8 + on Verizon's network, had to unlock the phone, I did flash VZV firmware.
Works for me.
Thanks all for the responses! So it does look like I can do it then, but I just need to get Verizon to activate the new SIM. Think if I could find another phone that's compatible, throw the SIM in, activate, then switch the SIM to the S8+ it would work? (Assuming I've flashed the Verizon firmware on it).
Also, I'm trying to find out how to flash the phone properly. I don't really need root, but I'll take it if its easy. Thinking in my scenario, I'd follow this thread, correct?
https://forum.xda-developers.com/ve...opment/rom-s8-allcarriersrootedstock-t3659232
kebas239 said:
Thanks all for the responses! So it does look like I can do it then, but I just need to get Verizon to activate the new SIM. Think if I could find another phone that's compatible, throw the SIM in, activate, then switch the SIM to the S8+ it would work? (Assuming I've flashed the Verizon firmware on it).
Also, I'm trying to find out how to flash the phone properly. I don't really need root, but I'll take it if its easy. Thinking in my scenario, I'd follow this thread, correct?
https://forum.xda-developers.com/ve...opment/rom-s8-allcarriersrootedstock-t3659232
Click to expand...
Click to collapse
Yes, if you can get VZW to activate a nano SIM then all you have to do is pop it in your S8+, and it will work perfectly.
You don't HAVE to flash the Verizon firmware, but you'll won't be able to use certain features such as VoLTE and WiFi calling with the ATT firmware, so I recommend it. Not a necessity though.
To change carrier firmware, follow this thread:
https://forum.xda-developers.com/galaxy-s8+/how-to/snap-guide-flashing-standard-fw-carrier-t3627255
Can't help you with rooting. Sorry, I stopped rooting my phones long ago.
Mr. Orange 645 said:
Yes, if you can get VZW to activate a nano SIM then all you have to do is pop it in your S8+, and it will work perfectly.
You don't HAVE to flash the Verizon firmware, but you'll won't be able to use certain features such as VoLTE and WiFi calling with the ATT firmware, so I recommend it. Not a necessity though.
To change carrier firmware, follow this thread:
https://forum.xda-developers.com/galaxy-s8+/how-to/snap-guide-flashing-standard-fw-carrier-t3627255
Can't help you with rooting. Sorry, I stopped rooting my phones long ago.
Click to expand...
Click to collapse
This is great information! I'll call back Verizon and knowing all this I have something to back myself up with to at least try to convince them to activate the SIM (if not, I'll find a temporary phone to activate).
Thank you (and everyone else) for all the help!
I was able to get Verizon to activate the SIM and IMEI of the new S8. When I checked my account online to verify, it shows the correct numbers. Unfortunately, the phone is still not able to make calls or connect to the mobile network.
Following this, I rooted and flashed a deodexed stock ROM/firmware that is compatible with all carriers. This made no difference in the issue.
On the status bar, normal reception for my area is shown. There is no data (LTE/3G, etc.) connection, however. In looking at the APN settings, there are multiple Verizon options to choose. "Verizon Internet" (VZWINTERNET) is what is selected. Under the network operators, Automatic is selected. I tried changing it to Manual, but I do not get an option to select Verizon. Only ATT or T-Mobile. Under SIM Card Status, It's says that I'm on an unknown network.
Any ideas on what I could do to diagnose this? Sorry for all the questions, but I want to be able to get this phone to work so bad!
Thanks!
Success! I was about to give up, but decided to try a few more things.
1) To register a new SIM on VZW, it needs to initially go into a VZW based phone to work correctly. Once doing this, I saw some changes:
- I could now see my phone number.
- Verizon was an option under the network operators setting.
This did not solve my problem, however, as I still could not connect to the network. When selecting VZW, the request would fail and say to try again later. So onto the next (and last!) thing I did...
2) Download VZW firmware and flash via ODEN (The Comsey version, but I don't think that matters). I added the BL, AP, CP & CSC (included in the zip file) using the default options. I found this firmware at the below link and grabbed the latest version. The download was very slow for me (I had to run it overnight), but numerous posters stated that they are a reliable source so I took a chance.
https://www.sammobile.com/firmwares/galaxy-s8-plus/SM-G955U1/VZW/download/G955U1UES2AQL1/201500/
I'm just so glad everything is working now. Thank you so much to all who have responded to the thread to guide me in the right direction! Hope this helps someone else who may be having the same trouble.

Unlocked Pre-Order from Samsung w ATT SIM - will I be able to use WiFi calling /VoLTE

Current Note8 user on ATT (phone locked to carrier). I pre-ordered a Note20 Ultra from Samsung direct, unlocked version. Have been off XDA really for a couple years and not rooting/modding much lately but have read that ATT will not allow unlocked phones on their network to use WiFi Calling and/or VoLTE. If true, are there workaround options for me (assuming I stick w ATT as the carrier I mean) to get these to work, or should I cancel the unlocked model and order the ATT version? Was hoping to root eventually and remove bloatware / play w custom ROMs again on the Ultra etc etc. - that is why I ordered an unlocked version.
Thanks gents for the guidance here! Best forum around for us phone geeks
If it will be like Note 9 or 10 plus just have to flash the U version csc with odin and it will give you wifi calling advanced..messaging..volte
Sent from my SM-N960U using Tapatalk
butchieboy said:
If it will be like Note 9 or 10 plus just have to flash the U version csc with odin and it will give you wifi calling advanced..messaging..volte
Sent from my SM-N960U using Tapatalk
Click to expand...
Click to collapse
Much thanks - I will do this then when it arrives.
Did not work for me on the unlocked note 10+. Worked right away on the tmobile.
Att was actually fun to have. Nothing that att expected worked on the unlocked device. For example I had unlimited hotspot, despite it was not included in my att plan.
Elastep said:
Did not work for me on the unlocked note 10+. Worked right away on the tmobile.
Att was actually fun to have. Nothing that att expected worked on the unlocked device. For example I had unlimited hotspot, despite it was not included in my att plan.
Click to expand...
Click to collapse
That's bizarre. I am rethinking this unlocked route. I must have wifi calling since signal at the house is terrible in my area. I don't need the drama of uncertainty if this will work or not. Might as well cancel the unlocked one and just upgrade via att. Oy. Wtf is with att these days? They lost my directv account last year and now their wireless policies are looking like a royal pita.
I don't think you have to worry .... ATT seems to consistently allow Samsung unlocked devices to have carrier functions
You just have to flash the U CSC as mentioned above. Worked for me on Note 10 and is currently working on a s20 ultra device
Jcrompton
Whats going on buddy. You jumping on the Ultra?
Sent from my SM-N975U using Tapatalk
I strongly recommend switching your order to the ATT model. I got my note 10+ unlocked based off the suggestions found here saying that flashing the att firmware would give me all the features, and I've been through a year of headaches.
For a little wile i was able to enjoy wifi calling, voicemail and VOLTE, but after my first software update the features were lost. i was able to get them back briefly by putting my sim back in an old Att phone and keeping it for a day or two, but that trick never lasted past a week. I've tried re-flashing the software, switching back to unlocked and then back to ATT, basically anything i could think of and it never worked.
calling ATT didn't help either, as the reps gave me a canned line about not supporting outside phones. the whole reason I'm updating to the 20 ultra is to just get my phone fully functional with an ATT model
Darthshadow666 said:
I strongly recommend switching your order to the ATT model. I got my note 10+ unlocked based off the suggestions found here saying that flashing the att firmware would give me all the features, and I've been through a year of headaches.
For a little wile i was able to enjoy wifi calling, voicemail and VOLTE, but after my first software update the features were lost. i was able to get them back briefly by putting my sim back in an old Att phone and keeping it for a day or two, but that trick never lasted past a week. I've tried re-flashing the software, switching back to unlocked and then back to ATT, basically anything i could think of and it never worked.
calling ATT didn't help either, as the reps gave me a canned line about not supporting outside phones. the whole reason I'm updating to the 20 ultra is to just get my phone fully functional with an ATT model
Click to expand...
Click to collapse
Thanks darth. Yeah, I switched to the att version. Hate the hidden tracking bloatware etc that comes with it but must have a very workable phone for daily work calls and wifi calling is a must. No drama is my motto these days. Thank you for reporting your experience.
I had the same situation with my unlocked Pixel 4 XL, keep calling ATT until I got the right person to modify my sim to allow WiFi Calling to work, that's my plan when I get my unlocked 20 Ultra.
I'm not a gent, but I doI have the Note 20 Ultra in for review and am using it with an AT&T SIM. VoLTE works, no option for WiFi calling.
jaxf250 said:
Current Note8 user on ATT (phone locked to carrier). I pre-ordered a Note20 Ultra from Samsung direct, unlocked version. Have been off XDA really for a couple years and not rooting/modding much lately but have read that ATT will not allow unlocked phones on their network to use WiFi Calling and/or VoLTE. If true, are there workaround options for me (assuming I stick w ATT as the carrier I mean) to get these to work, or should I cancel the unlocked model and order the ATT version? Was hoping to root eventually and remove bloatware / play w custom ROMs again on the Ultra etc etc. - that is why I ordered an unlocked version.
Thanks gents for the guidance here! Best forum around for us phone geeks
Click to expand...
Click to collapse
What worries me is the 5G. Will unlocked work for ATT 5G?
It does on my unlocked Galaxy S20+ 5G. The Note 20 Ultra is a ways to release and their system doesn't yet correctly identify the IMEI, so I can't say for sure what will happen after release day.
b00st4ddicted said:
What worries me is the 5G. Will unlocked work for ATT 5G?
Click to expand...
Click to collapse
pdagal said:
I'm not a gent, but I doI have the Note 20 Ultra in for review and am using it with an AT&T SIM. VoLTE works, no option for WiFi calling.
Click to expand...
Click to collapse
Hi Lisa,
Your reviews are the best, so thank you first of all. Can you check if it has any eSIM capabilities? Supposedly S20 was going to get an update to allow eSIM use in US but that never happened...
Thanks . I'm not seeing anything under connection settings on our US unlocked Note 20 Ultra (there's no IMEI listed or cellular network option listed under connection settings when no nano SIM is installed. EsimClient is running on the phone, which makes me think the hardware must be there. EsimClient is not running on my GS 20+ unlocked.
VICosPhi said:
Hi Lisa,
Your reviews are the best, so thank you first of all. Can you check if it has any eSIM capabilities? Supposedly S20 was going to get an update to allow eSIM use in US but that never happened...
Click to expand...
Click to collapse
pdagal said:
Thanks . I'm not seeing anything under connection settings on our US unlocked Note 20 Ultra (there's no IMEI listed or cellular network option listed under connection settings when no nano SIM is installed. EsimClient is running on the phone, which makes me think the hardware must be there. EsimClient is not running on my GS 20+ unlocked.
Click to expand...
Click to collapse
Great, thank you for checking and comparing with S20+ !
eSIMClient running gives me hope that we will get eSIM support in an update...Still perplexed how or why Samsung has gone out of the way to disable eSIM on US variants when Apple, Google support it.
pdagal said:
I'm not a gent, but I doI have the Note 20 Ultra in for review and am using it with an AT&T SIM. VoLTE works, no option for WiFi calling.
Click to expand...
Click to collapse
Ha! Thanks Lisa (love your tech vids!!) - I switched to the ATT version. Supposed to be here 8/21. I can't take a chance with wifi calling being borked, or that just that I may need to Odin-flash updates or CSC packs periodically to keep up with the monthly patches (ie force an unlocked unit to keep working on ATT's network if my previous firmware gets overwritten etc. I mean). I guess as I got older I went from a tech pioneer and adopter to just an end user LOL.... I just need it to work. Maybe I can do that package remove thingy and chop the bloatware periodically... we shall see once the community gets these units and starts their dev magic for us.
I guess I will need to make an appt at the local ATT store in a week to get on a new 5G plan from my current 4G one to take advantage of the coming speeds.
You're welcome- glad you enjoy our vids! With AT&T, you can simply change your plan online, no need to visit a store. The mid and high tier unlimited plans include 5G.
jaxf250 said:
Ha! Thanks Lisa (love your tech vids!!) - I switched to the ATT version. Supposed to be here 8/21. I can't take a chance with wifi calling being borked, or that just that I may need to Odin-flash updates or CSC packs periodically to keep up with the monthly patches (ie force an unlocked unit to keep working on ATT's network if my previous firmware gets overwritten etc. I mean). I guess as I got older I went from a tech pioneer and adopter to just an end user LOL.... I just need it to work. Maybe I can do that package remove thingy and chop the bloatware periodically... we shall see once the community gets these units and starts their dev magic for us.
I guess I will need to make an appt at the local ATT store in a week to get on a new 5G plan from my current 4G one to take advantage of the coming speeds.
Click to expand...
Click to collapse
I flashed my unlocked Note 10 plus and didnt get wifi calling, visual voicemail, VOLTE.....only reason I am up grading is to get an ATT version, and to skip all the hassle of an unlocked version. Never again.
pdagal said:
I'm not a gent, but I doI have the Note 20 Ultra in for review and am using it with an AT&T SIM. VoLTE works, no option for WiFi calling.
Click to expand...
Click to collapse
Could you tell me more. I have the US unlocked note 20 ultra, I put an AT&T sim in (from my note 9 unlocked) and I can't find an option to turn on wifi calling. I pretty much gave up on feature like this, because I would rather have the unlocked phone, but if it works now maybe I am missing something.
Thanks
Sent from my Samsung SM-N960U1 using XDA Labs

[CLOSED]How to get rid of VZW "Service provider software" from S20?

Mod edit: @theproman23 Thread closed as duplicate of
Porting from Verizon to ATT
I have a Galaxy S20+ 5G and I recently ported my number over to ATT from Verizon and everything seemed to working fine with the exception of VM and few other things. After being on numerous calls and chats with ATT tech support they suggested I...
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I have a Galaxy S20+ 5G and I recently ported my number over to ATT from Verizon and everything seemed to working fine with the exception of VM and few other things. After being on numerous calls and chats with ATT tech support they suggested I perform a factory reset which definitely didn't fix anything. I found the following thread and followed the instructions and I still can't seem to get the Verizon Software off my phone:
G986U and G986U1 Firmware Links and Flashing Discussion Here
For those who aren't already aware, G986U is the model number of all of the US carrier versions of the S20+. The G986U1 is the model number of the same device, but sold by Samsung SIM unlocked and with no carrier bloatware. Firmware is 100%...
forum.xda-developers.com
I've used different versions of the ATT user data file and no matter what I do the carrier software version on my phone still reads VZM. I know the flashing process worked as I now boot to a Samsung screen as opposed to the Verizon one. I'm sure I'm missing something but after 12 straight hours of trying to fix this I'm running out of things to try. Any help you can provide will be much appreciated.
PS I read something about the carrier info. being locked to the phone but the phone is definitely unlocked as it works for calls and texts using my ATT sim.
You can request the carrier not send you updates to that device. Disable on their end.
This is what I've been using for 2 years.
Home - Package Disabler
The only NON-root solution that let’s you disable any unwanted packages that come pre-installed / installed with your phone / tablet.
www.packagedisabler.com
Thanks but I'm not sure I understand how to connect what you're saying with my ask. Are you saying there's no way to get rid of this carrier software and replace it with the ATT one?
theproman23 said:
Thanks but I'm not sure I understand how to connect what you're saying with my ask. Are you saying there's no way to get rid of this carrier software and replace it with the ATT one?
Click to expand...
Click to collapse
My bad... skim reading badly again
The AT&T update app is just as bad as the Verizon one.
AT&T bloatware sucks. I use their texting app, the rest is package blocked.
If your phone's running fast, stable and fulfilling its mission... let it be. AT&T updates can break your phone.
Yeah the factory reset just wasted time more than likely.
Not sure your variant's hardware is compatible with AT&T firmware. Carrier phones can have different hardware as speced by that carrier as the major carriers and Samsung are partnered to the bone.
blackhawk said:
My bad... skim reading badly again
The AT&T update app is just as bad as the Verizon one.
AT&T bloatware sucks. I use their texting app, the rest is package blocked.
If your phone's running fast, stable and fulfilling its mission... let it be. AT&T updates can break your phone.
Yeah the factory reset just wasted time more than likely.
Not sure your variant's hardware is compatible with AT&T firmware. Carrier phones can have different hardware as speced by that carrier as the major carriers and Samsung are partnered to the bone.
Click to expand...
Click to collapse
So that's the problem I still don't have VM and the ATT tech support claims that it's because it's a Verizon provided phone and that they can't guarantee that all features will work which just seems like a cop out on their part. My wife has a iPhone 12 and everything works just fine for her and the rep claimed that Apple phones are easily interchangeable between carriers and that Androids always have problems which again seems like a BS explanation.
theproman23 said:
So that's the problem I still don't have VM and the ATT tech support claims that it's because it's a Verizon provided phone and that they can't guarantee that all features will work which just seems like a cop out on their part. My wife has a iPhone 12 and everything works just fine for her and the rep claimed that Apple phones are easily interchangeable between carriers and that Androids always have problems which again seems like a BS explanation.
Click to expand...
Click to collapse
I never use VM...or call waiting anymore.
Found this:
verizon phone now att-can't set up voice mail | AT&T Community Forums
I moved Galaxy S3 from Verizon to ATT. All works except I can not set up voice mail. The "1" key apparently is still trying to call Verizon. I have tried calling the 800 number to set up voice m...
forums.att.com
There's a way if that doesn't work. Anytime a tech tells you to do a factory reset for a settings or usage issue they are either inept, blowing you off or both.
Try advance tech support. Eventually you'll get someone who knows what they're doing.
blackhawk said:
I never use VM...or call waiting anymore.
Found this:
verizon phone now att-can't set up voice mail | AT&T Community Forums
I moved Galaxy S3 from Verizon to ATT. All works except I can not set up voice mail. The "1" key apparently is still trying to call Verizon. I have tried calling the 800 number to set up voice m...
forums.att.com
There's a way if that doesn't work. Anytime a tech tells you to do a factory reset for a settings or usage issue they are either inept, blowing you off or both.
Try advance tech support. Eventually you'll get someone who knows what they're doing.
Click to expand...
Click to collapse
Thanks, unfortunately it doesn't look like there's any sort of resolution on that thread. I'll try calling ATT again.

T-Mobile Note 10 Plus 5G

I unlocked my note 10+ 5g from t-mobile, but it won't get service with verizon.
When I install a non-tmobile sim, the software does not switch from tmobile for some reason.
Also Sam Mobile only has t-mobile and metro pcs firmware availible for the sm-n976u
Does anyone know if there is a way to get the phone working with verizon? Thanks.
-God Bless
Try clearing Sim card tool kit data.
Network reset.
Clear system cache.
Edit Access point names to correct values.
That's all I got but sure there's more. Never had use more than the above but never changed carriers. Verizon advanced tech support should be able to help... AT&T would.
The Verizon Note 10+ 5G has a different model number. So they probably won't allow the T-Mobile/Metro/AT&T version on their network
iBowToAndroid said:
The Verizon Note 10+ 5G has a different model number. So they probably won't allow the T-Mobile/Metro/AT&T version on their network
Click to expand...
Click to collapse
I think you're correct. AT&T is compatible with Tmobile but not Verizon according to B&H Photo compatibility charts.
So it look like AT&T is in your future. AT&T is easier to deal with anyway. Do not use a corporate store though, use over the phone or online AT&T.
It may be possible to change out the C port PCB for the Verizon variant. Yes that PCB controls internet access. I can't confirm this is the only difference though! That PCB is only $20 and relatively easy to change out.
blackhawk said:
I think you're correct. AT&T is compatible with Tmobile but not Verizon according to B&H Photo compatibility charts.
So it look like AT&T is in your future. AT&T is easier to deal with anyway. Do not use a corporate store though, use over the phone or online AT&T.
It may be possible to change out the C port PCB for the Verizon variant. Yes that PCB controls internet access. I can't confirm this is the only difference though! That PCB is only $20 and relatively easy to change out.
Click to expand...
Click to collapse
It's gets service with att, but it still has the tmobile boot logo. I flashed the att rom, but it didn't help. The carrier is supposed to automatically switch when you insert a different sim card right?
I also tried *#272*imei# but it says "unable to process the request"
CPR.OP546 said:
It's gets service with att, but it still has the tmobile boot logo. I flashed the att rom, but it didn't help. The carrier is supposed to automatically switch when you insert a different sim card right?
I also tried *#272*imei# but it says "unable to process the request"
Click to expand...
Click to collapse
Is it on Verizon or AT&T???
My 60 second attention span is kicking in... now.
As for switching sims I never had to.
The boot logo is the least of worries.
Be glad you didn't brick it.
blackhawk said:
Be glad you didn't brick it.
Click to expand...
Click to collapse
It's actually super difficult to hard brick a Qualcomm device, and even if it is hard bricked and only enters EDL mode, it can be fixed as long as you have the correct files.
There are too many safeguards in place between Qualcomm and Samsung - the average user will always be blocked from doing anything that would brick a device. There's really no danger in flashing firmware whatsoever
blackhawk said:
Is it on Verizon or AT&T???
My 60 second attention span is kicking in... now.
As for switching sims I never had to.
The boot logo is the least of worries.
Be glad you didn't brick it.
Click to expand...
Click to collapse
I'm trying to use it with att because it won't get service with verizon at all.
It's very annoying having the tmobile bloatware. Also it should be compatible with att's 5g, but it only gets lte.
CPR.OP546 said:
I'm trying to use it with att because it won't get service with verizon at all.
It's very annoying having the tmobile bloatware. Also it should be compatible with att's 5g, but it only gets lte.
Click to expand...
Click to collapse
So then I'm assuming that it did not automatically change over to the AT&T splash screen and bloatware when you inserted an AT&T SIM?
iBowToAndroid said:
So then I'm assuming that it did not automatically change over to the AT&T splash screen and bloatware when you inserted an AT&T SIM?
Click to expand...
Click to collapse
Right. It does not have a multi-csc mode for some reason. I thought all samsung phones had that by default.
CPR.OP546 said:
Right. It does not have a multi-csc mode for some reason. I thought all samsung phones had that by default.
Click to expand...
Click to collapse
Not all, no. But all U models should have it.
Have you tried doing a full Odin firmware flash including an AT&T USERDATA file?
iBowToAndroid said:
Not all, no. But all U models should have it.
Have you tried doing a full Odin firmware flash including an AT&T USERDATA file?
Click to expand...
Click to collapse
Yes. That is what I meant by flashing the att rom. It does not seem to make a difference.
CPR.OP546 said:
Yes. That is what I meant by flashing the att rom. It does not seem to make a difference.
Click to expand...
Click to collapse
I may have a way to do it. No guarantees though
iBowToAndroid said:
I may have a way to do it. No guarantees though
Click to expand...
Click to collapse
I'm guessing the only option left is to root the phone, and then start manually removing things.
CPR.OP546 said:
I'm guessing the only option left is to root the phone, and then start manually removing things.
Click to expand...
Click to collapse
My method doesn't involve root, no. You can't root if you've taken an OTA update in March of this year or later
I hope I can be of some help.
I recently ordered a Note 10+ 5G - Locked Verizon from a popular online re-seller. When I turned it on, I was greeted with an AT&T boot logo. I was pretty upset, but I though I'd try to get it up and running on Verizon before spending a couple weeks sending it back and getting a replacement. I tried Verizon's online software and I couldn't get beyond the IMEI change. It kept telling me that the Note's IMEI was what I was already using with my Droid, which was obviously not the case. So, I headed into my local Verizon store.
Nothing they did would get my 4G SIM to work, so they swapped out for a 5G SIM for free, then switched my hardware IMEI numbers and proceeded to have a some difficulty getting on the network. After doing a network reset, it seemingly worked. More on that below. I was getting both data and voice over network. I was able to transfer my setting, apps, etc from my Motorola Droid with Samsung Switch. The phone indicates both 3G and 4G signals as I travel around town. 5G is not available in my immediate area, though it is in some cities I occasionally travel to, but I'm unable to test that just yet. I become aware that there are differences between Verizon's 5G and other networks and it seems the non-Verizon phone I have is probably for the best in terms of compatibility.
Unfortunately, texts frequently take 10-30 seconds to send. Images, gifs and other non-text MMS can take multiple minutes to send and sometimes just fail. Other times the recipient will receive them twice. I feel like this may be due to the poor coverage at my residence. Further testing in areas of good to excellent coverage are necessary. I tried changing the network settings from Settings > Connections > Mobile Networks > Network Mode, but anything other than the default "GLOBAL" would result in a disconnect of data and voice services. The only way to fix it was Settings > General Management > Reset > Reset Network Settings. This would restore the Mode to GLOBAL and bring back data and voice services.
In an effort to remove the AT&T branding, I learned how to trigger a carrier switch, dialed the code and changed it from AT&T to XAA. That got rid of the AT&T boot animation and I was able to remove all but 2 stubborn AT&T apps. I noticed that my android version was 10 and UI was 2.5, so I set out to update.
This is where things got frustrating. Every attempt to update through the settings > software update was met with failure. Try again in 24 hours, it would say. I assumed this was because I was now using a Verizon sim on an AT&T firmware, but I wasn't sure. I thought I might be able to flash to a Verizon firmware, but after several versions and some more research, I learned that going from 976U to 976V was not possible.
So, over the course of several days, I learned a lot. I looked up the firmware releases on AT&T's website for the 976U and saw that they matched the T-Mobile and MetroPCS versions. So, I settled on a T-Mobile version of Android 11 / UI 3.1. It updated without any issues and even remained in XAA mode. No bloatware, no loading images, all settings and apps the same.
So, even though I have an unlocked AT&T Note 10+ 5G 256GB and you have a T-Mobile, the fact that we both have a 976U model, I think there is hope for you to get up and running on Verizon.
Hope this has helped.

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