How to update your system if you're not using the carrier from your S8(+) version. - Samsung Galaxy S8 Guides, News, & Discussion

This tutorial is for you who bought a carrier S8(+) and is using a SIM from another carrier and, because of that, not being able to update your system through your phones.
Error: "Service Unavailable: Sorry, we are having trouble authenticating your device. Try again later"
So, that's actually pretty easy to do, but a PC (or Mac) will be necessary.
The only thing you have to do is to download Smart Switch from Samsung on your PC and sync it with your device.
After you've done that, Smart Switch is gonna show the option to update your system.
PS: Beware it takes a while to download the update, at least if your S8(+) is from VZW.
Download links (Samsung.com):
PC: Click here
Mac: Click here
Hope I could help those who were having this problem!

I am using vzw GS8 on att and I get OTA just fine. I don't understand why this is a concern

Whanksta said:
I am using vzw GS8 on att and I get OTA just fine. I don't understand why this is a concern
Click to expand...
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Many people are getting this error.

Alvincp said:
Many people are getting this error.
Click to expand...
Click to collapse
Yup, same error I was getting. Thanks for sharing this!

Thanks for the post, I was having the same issue. I wonder though, if it's possible to configure an S8 to get OTA updates despite this issue. This is probably a question for Verizon support, huh?

Thanks for the post, I was having the same issue. I wonder though, if it's possible to configure an S8 to get OTA updates despite this issue. This is probably a question for Verizon support, huh?
Click to expand...
Click to collapse
I'm guessing you have to flash the firmware to a different carrier however according to the other thread it's not possible yet: https://forum.xda-developers.com/showpost.php?p=72031437&postcount=75
I brought Verizon version on Ebay but I'm using it on Cricket network. I get the OTA error and I'm currently trying to update via Smart Switch.

Whanksta said:
I am using vzw GS8 on att and I get OTA just fine. I don't understand why this is a concern
Click to expand...
Click to collapse
You're using a vzw version on att? Any idea if that would work the other way around? Like a gsm version on cdma?
Sent from my LG-H918 using XDA-Developers Legacy app

steven1193 said:
You're using a vzw version on att? Any idea if that would work the other way around? Like a gsm version on cdma?
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Click to collapse
No, Verizon phones are carrier unlocked out of the box.

Whanksta said:
No, Verizon phones are carrier unlocked out of the box.
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Click to collapse
Even if its unlocked? I'm trying to use an tmobile one on verizon. Sorry if the answer is still the same and I'm wasting your time.

Benzillah said:
Thanks for the post, I was having the same issue. I wonder though, if it's possible to configure an S8 to get OTA updates despite this issue. This is probably a question for Verizon support, huh?
Click to expand...
Click to collapse
The reason people are seeing the error is because the phone is not activated through Verizon , so it is not in their server if you call it. another easy way to get OTA updates is to borrow a verizon sim from a friend, or even start a simple cheapest prepay plan. activate the phone with the sim, then everything will be ok, unless you wipe the phone. Friend of mine ,and myself tried on both his s8 and my s8+ , no problem at all.
we both are on ATT.

Alvincp said:
This tutorial is for you who bought a carrier S8(+) and is using a SIM from another carrier and, because of that, not being able to update your system through your phones.
Error: "Service Unavailable: Sorry, we are having trouble authenticating your device. Try again later"
So, that's actually pretty easy to do, but a PC (or Mac) will be necessary.
The only thing you have to do is to download Smart Switch from Samsung on your PC and sync it with your device.
After you've done that, Smart Switch is gonna show the option to update your system.
PS: Beware it takes a while to download the update, at least if your S8(+) is from VZW.
Download links (Samsung.com):
PC: Click here
Mac: Click here
Hope I could help those who were having this problem!
Click to expand...
Click to collapse
Will this change the model number so I can download different ROMs, after I get it unlocked? For example if I want a ROM that's popular for the verizon model, but I'm using the Tmo model? I think Tmo makes you wait a month after activating a device on their network before you're allowed to unlock it.

babyzone2 said:
The reason people are seeing the error is because the phone is not activated through Verizon , so it is not in their server if you call it. another easy way to get OTA updates is to borrow a verizon sim from a friend, or even start a simple cheapest prepay plan. activate the phone with the sim, then everything will be ok, unless you wipe the phone. Friend of mine ,and myself tried on both his s8 and my s8+ , no problem at all.
we both are on ATT.
Click to expand...
Click to collapse
Just to make sure I get this straight once the phone is activated with a Verizon SIM card you can take the Verizon SIM card out, put back ATT sim card, and the phone will still get OTA updates even with the ATT SIM card inside?

hoxbox said:
Just to make sure I get this straight once the phone is activated with a Verizon SIM card you can take the Verizon SIM card out, put back ATT sim card, and the phone will still get OTA updates even with the ATT SIM card inside?
Click to expand...
Click to collapse
Yes, that's it. In fact I tried with the Verizon Sim, no Sim, att Sim. All work fine. I have a friend also has a galaxy s8, borrowed a Verizon Sim, activated , removed Sim, att Sim work like a charm with OTA. There are two draw back for using the Verizon phone with Sim from other carriers. No OTA updates unless phone is activated through Verizon, especially for those use the phone over sea. 2nd, no full LTE performance due to lack of band used by your own carrier. For example, band 17 from AT&T, the Verizon phone doesn't have that . Your LTE works, but you likely have lower performance on LTE depends on your location. Verizon phone are unlocked and compatible with other GSM carriers , but not fully optimized.

info
steven1193 said:
Even if its unlocked? I'm trying to use an tmobile one on verizon. Sorry if the answer is still the same and I'm wasting your time.
Click to expand...
Click to collapse
If your tmobile version is unlocked it will work on Verizon

babyzone2 said:
Yes, that's it. In fact I tried with the Verizon Sim, no Sim, att Sim. All work fine. I have a friend also has a galaxy s8, borrowed a Verizon Sim, activated , removed Sim, att Sim work like a charm with OTA. There are two draw back for using the Verizon phone with Sim from other carriers. No OTA updates unless phone is activated through Verizon, especially for those use the phone over sea. 2nd, no full LTE performance due to lack of band used by your own carrier. For example, band 17 from AT&T, the Verizon phone doesn't have that . Your LTE works, but you likely have lower performance on LTE depends on your location. Verizon phone are unlocked and compatible with other GSM carriers , but not fully optimized.
Click to expand...
Click to collapse
Thanks for the info. This should work even with prepaid. I'm thinking about getting: https://www.walmart.com/ip/Verizon-BYOD-4FF-SIM-Card-Kit/40716598 and then activate it. I just hope Verizon doesn't deactivate your phone once the prepaid time is up lol.

hoxbox said:
Thanks for the info. This should work even with prepaid. I'm thinking about getting: https://www.walmart.com/ip/Verizon-BYOD-4FF-SIM-Card-Kit/40716598 and then activate it. I just hope Verizon doesn't deactivate your phone once the prepaid time is up lol.
Click to expand...
Click to collapse
I think you should just borrow a sim from a friend or family , no need to spend the money and there is no impact what so ever to their service.

I was able to update an S8 by simply removing the SIM and running it with no SIM. Not sure if that'll work for other people, I had to tap 'check for updates' a few times before it went through.

A_Car said:
I was able to update an S8 by simply removing the SIM and running it with no SIM. Not sure if that'll work for other people, I had to tap 'check for updates' a few times before it went through.
Click to expand...
Click to collapse
I just did this on my Galaxy S7, and it fixed the issue, and was able to download the latest system update for Android. I was using an AT&T SIM card.
I did have to restart my phone after I removed the AT&T SIM card though, just telling what I did.

Thanks for posting this man!

you all could just go here http://updato.com/firmware-archive-select-model?q=sm-g950t&exact=1&r=TMB&v=&rpp=100 download which firmware you want. flash in odin and enjoy new update. this will work every time without problems and it does not care who your provider is at all.

Related

[Q] Verizon GS3 on NET10?

OK, so I am not an expert here but I know enough to give information that should help answer my question.
I have a Verizon (CDMA) Samsung Galaxy S3 (SCH-I535). I'd like to use this phone with a NET10 BYOD SIM card, but I'm not sure it will work. By all indications, my phone is a world phone that includes a GSM band. I say that because I can scan and attempt to connect to both AT&T and a local cell company that are both GSM services. In other words, I can select GSM/UMTS as a network option and it appears to work.
Trouble is, I don't have access to a GSM SIM, so there isn't any way for me to test this without spending money on the SIM card. SO in a round about way, I want to know if this will work. Can I buy a NET10 BYOD SIM, select GSM/UMTS under "Mobile Networks" in teh settings, and expect phone, text, and data to work?
I'm especially hoping to hear from people with the SCH-I535 Verizon GS3 if you've ever done this.
If this is not possible, is there any other BYOD SIM program that will allow for phone, text, and data in a CDMA Verizon phone? If so, what is it?
Thanks everyone.
If Verizon has not unlocked the phone off their carrier, then it will not work. (If you have the Jelly Bean Update, then its unlocked) If it is unlocked, then your in luck.
Mind you that I dont have this phone. But your phone is capable of ATT networks. Just avoid T-Mobile networks unless you want to be on EDGE.
Clarification
StatusQuo209 said:
If Verizon has not unlocked the phone off their carrier, then it will not work. (If you have the Jelly Bean Update, then its unlocked) If it is unlocked, then your in luck.
Mind you that I dont have this phone. But your phone is capable of ATT networks. Just avoid T-Mobile networks unless you want to be on EDGE.
Click to expand...
Click to collapse
Just to make sure I understand, if my phone is Android 4.1.2, then my phone is automatically unlocked and capable of use with an AT&T compatible SIM? And I suppose that includes the NET10 BYOD SIM, or the Straight Talk BYOD SIM for that matter?
How i Just do it con net 10 And is working but just edge .any suggestions settings to enable 4g ???
Sent from my XT910 using Tapatalk 4 Beta
bump
Hi - I am trying to do the same thing, did you have any success? If so, can I get the details of how you did it?
Thanks!!
amusso18 said:
Just to make sure I understand, if my phone is Android 4.1.2, then my phone is automatically unlocked and capable of use with an AT&T compatible SIM? And I suppose that includes the NET10 BYOD SIM, or the Straight Talk BYOD SIM for that matter?
Click to expand...
Click to collapse
Trying to do the same can anyone help me out?
Datdurtyboi said:
Trying to do the same can anyone help me out?
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Click to collapse
Did you check your song settings? Make sure you have your phone on global mode as well.

Anyone in canada get a hold of one of these yet?

Im just curious if it has the same MMS and tethering issues the lumia 920 did with telus/koodo
I have one but don't use Telus...use Bell
shollywood said:
I have one but don't use Telus...use Bell
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Click to collapse
and the data works?
ABSOLUTELY!! You have to manually add the APN but get LTE on phone no problem.
QUOTE=slight22;44417125]and the data works?[/QUOTE]
Access Point?
shollywood said:
ABSOLUTELY!! You have to manually add the APN but get LTE on phone no problem.
QUOTE=slight22;44417125]and the data works?
Click to expand...
Click to collapse
[/QUOTE]
Did you need to use Access Point to get tethering working?
Also, where did you get the phone?
Did you need to use Access Point to get tethering working?
Also, where did you get the phone?[/QUOTE]
You just turn on internet sharing to tether. Got phone at Microsoft Store (kiosk).
shollywood said:
Did you need to use Access Point to get tethering working?
Also, where did you get the phone?
Click to expand...
Click to collapse
You just turn on internet sharing to tether. Got phone at Microsoft Store (kiosk).[/QUOTE]
Incredible! What did it take to get it unlocked as a Canadian?
tomcahill said:
You just turn on internet sharing to tether. Got phone at Microsoft Store (kiosk).
Click to expand...
Click to collapse
Incredible! What did it take to get it unlocked as a Canadian?[/QUOTE]
a phone call to AT&T and about 6 minutes of my time.
shollywood said:
Incredible! What did it take to get it unlocked as a Canadian?
Click to expand...
Click to collapse
a phone call to AT&T and about 6 minutes of my time.[/QUOTE]
Do/did you have an AT&T account already? I'm going to be in the US next week and I would like to buy one from a MS store, call AT&T and get it unlocked, but I have heard you need to be an existing AT&T customer and I am not.
tomcahill said:
a phone call to AT&T and about 6 minutes of my time.
Click to expand...
Click to collapse
Do/did you have an AT&T account already? I'm going to be in the US next week and I would like to buy one from a MS store, call AT&T and get it unlocked, but I have heard you need to be an existing AT&T customer and I am not.[/QUOTE]
no never had AT&T account. Don't believe what you've heard.
iadlhh tically
shollywood said:
Do/did you have an AT&T account already? I'm going to be in the US next week and I would like to buy one from a MS store, call AT&T and get it unlocked, but I have heard you need to be an existing AT&T customer and I am not.
Click to expand...
Click to collapse
no never had AT&T account. Don't believe what you've heard.[/QUOTE]
Thanks--do you think tethering would work on a rogers account with this phone? I am currently in the US ( ) but coming back to Canada next year and should still be using the phone if i buy it...just want to make sure that the phone will work 100% up there and that ATT didn't block some real features. Also travelling to UK next month and was going to buy version there, but super expensive. Thanks!
So easy!!
whatup12 said:
no never had AT&T account. Don't believe what you've heard.
Click to expand...
Click to collapse
Thanks--do you think tethering would work on a rogers account with this phone? I am currently in the US ( ) but coming back to Canada next year and should still be using the phone if i buy it...just want to make sure that the phone will work 100% up there and that ATT didn't block some real features. Also travelling to UK next month and was going to buy version there, but super expensive. Thanks![/QUOTE]
I bought mine last week at a Microsoft store. Called AT&T and just as previously reported, got it unlocked with no issues. They took about 5 minutes to verify it wasn't stolen and then provided me with the code.
Now I am back in Canada, running on the Bell network, the phone works 100%. MMS, Internet Sharing, Data, etc.... It automatically selected Bell in access point when I put my Bell sim card in. (I use straight talk when in the US).
Very happy with the phone!
tomcahill said:
Thanks--do you think tethering would work on a rogers account with this phone? I am currently in the US ( ) but coming back to Canada next year and should still be using the phone if i buy it...just want to make sure that the phone will work 100% up there and that ATT didn't block some real features. Also travelling to UK next month and was going to buy version there, but super expensive. Thanks!
Click to expand...
Click to collapse
I bought mine last week at a Microsoft store. Called AT&T and just as previously reported, got it unlocked with no issues. They took about 5 minutes to verify it wasn't stolen and then provided me with the code.
Now I am back in Canada, running on the Bell network, the phone works 100%. MMS, Internet Sharing, Data, etc.... It automatically selected Bell in access point when I put my Bell sim card in. (I use straight talk when in the US).
Very happy with the phone![/QUOTE]
Good to hear it all went well. One piece of advice, be very careful when swapping SIM cards. Mine is in for repairs already as the SIM slot seems a little flimsy and it stopped reading ANY SIM card altogether!
shollywood said:
I bought mine last week at a Microsoft store. Called AT&T and just as previously reported, got it unlocked with no issues. They took about 5 minutes to verify it wasn't stolen and then provided me with the code.
Now I am back in Canada, running on the Bell network, the phone works 100%. MMS, Internet Sharing, Data, etc.... It automatically selected Bell in access point when I put my Bell sim card in. (I use straight talk when in the US).
Very happy with the phone!
Click to expand...
Click to collapse
Good to hear it all went well. One piece of advice, be very careful when swapping SIM cards. Mine is in for repairs already as the SIM slot seems a little flimsy and it stopped reading ANY SIM card altogether![/QUOTE]
Do you guys know anything about using this device with Fido?

Can I use an ATT S8+ on Verizon's network?

Hi,
I was recently gifted an unlocked ATT S8+ (SM-G955U) which I'm trying to activate to my Verizon account. I've read conflicting information about this, and after going to the Verizon store and calling them directly I'm thoroughly confused.
The rep on the phone told me that the phone is "incompatible" with their network based on the IMEI number. From what I gather, the hardware (and model numbers) on all the major carrier's S8+s are the same and simply have different firmware. I've also read that they're interchangeable. Has anyone successfully gotten the ATT S8+ on Verizon? I'm almost feeling like it's something where I would need to jump through more hoops and speak to a manager to get them to do it, but before I did I wanted to get others input. Thanks!
I heard that the phone will work, you'll need to flash the Verizon firmware onto the AT&T phone.
Thanks Richie. Do you think that Verizon is telling me that the IMEI is "incompatible" because I may need to flash another firmware to enable CDMA? Or are some versions of the S4+ really incompatible on their network.
May there be possible success to get them to activate it anyway?
kebas239 said:
Hi,
I was recently gifted an unlocked ATT S8+ (SM-G955U) which I'm trying to activate to my Verizon account. I've read conflicting information about this, and after going to the Verizon store and calling them directly I'm thoroughly confused.
The rep on the phone told me that the phone is "incompatible" with their network based on the IMEI number. From what I gather, the hardware (and model numbers) on all the major carrier's S8+s are the same and simply have different firmware. I've also read that they're interchangeable. Has anyone successfully gotten the ATT S8+ on Verizon? I'm almost feeling like it's something where I would need to jump through more hoops and speak to a manager to get them to do it, but before I did I wanted to get others input. Thanks!
Click to expand...
Click to collapse
kebas239 said:
Thanks Richie. Do you think that Verizon is telling me that the IMEI is "incompatible" because I may need to flash another firmware to enable CDMA? Or are some versions of the S4+ really incompatible on their network.
May there be possible success to get them to activate it anyway?
Click to expand...
Click to collapse
Do you already have an active Verizon SIM card? Like in another phone?
Mr. Orange 645 said:
Do you already have an active Verizon SIM card? Like in another phone?
Click to expand...
Click to collapse
I do not - only because I'm coming from an S4 (which has the larger SIM card). I had to get a new one.
kebas239 said:
Hi,
I was recently gifted an unlocked ATT S8+ (SM-G955U) which I'm trying to activate to my Verizon account. I've read conflicting information about this, and after going to the Verizon store and calling them directly I'm thoroughly confused.
The rep on the phone told me that the phone is "incompatible" with their network based on the IMEI number. From what I gather, the hardware (and model numbers) on all the major carrier's S8+s are the same and simply have different firmware. I've also read that they're interchangeable. Has anyone successfully gotten the ATT S8+ on Verizon? I'm almost feeling like it's something where I would need to jump through more hoops and speak to a manager to get them to do it, but before I did I wanted to get others input. Thanks!
Click to expand...
Click to collapse
The IMEI thing and Verizon not provisioning your phone to activate on their network is the ONLY obstacle you have.
All the US S8/S8+/Note8 variants are identical and can be cross-flashed to whatever carrier you want. You can easily grab the VZW firmware and flash it on to your AT&T device, fully converting it, however the IMEI won't be in Verizon's system since your particular phone wasn't sold by Verizon.
Somehow get around that and your phone will be fully compatible on VZWs network.
kebas239 said:
Thanks Richie. Do you think that Verizon is telling me that the IMEI is "incompatible" because I may need to flash another firmware to enable CDMA? Or are some versions of the S4+ really incompatible on their network.
May there be possible success to get them to activate it anyway?
Click to expand...
Click to collapse
Don't worry about what Verizon reps are telling you because most often than not they are following a standard procedure. And they only Input your IMEI into a service like this one:https://www.verizonwireless.com/bring-your-own-device/#checkDevice
As your IMEI is for an AT&T phone, the brand model has an A appended at the end (as in AT&T).
However, you should still investigate this issue and try the steps recommended by the other guys. You will be able to use your phone with a VZV sim without reaching to Verizon
kebas239 said:
Hi,
I was recently gifted an unlocked ATT S8+ (SM-G955U) which I'm trying to activate to my Verizon account. I've read conflicting information about this, and after going to the Verizon store and calling them directly I'm thoroughly confused.
The rep on the phone told me that the phone is "incompatible" with their network based on the IMEI number. From what I gather, the hardware (and model numbers) on all the major carrier's S8+s are the same and simply have different firmware. I've also read that they're interchangeable. Has anyone successfully gotten the ATT S8+ on Verizon? I'm almost feeling like it's something where I would need to jump through more hoops and speak to a manager to get them to do it, but before I did I wanted to get others input. Thanks!
Click to expand...
Click to collapse
I have an AT&T S8 + on Verizon's network, had to unlock the phone, I did flash VZV firmware.
Works for me.
Thanks all for the responses! So it does look like I can do it then, but I just need to get Verizon to activate the new SIM. Think if I could find another phone that's compatible, throw the SIM in, activate, then switch the SIM to the S8+ it would work? (Assuming I've flashed the Verizon firmware on it).
Also, I'm trying to find out how to flash the phone properly. I don't really need root, but I'll take it if its easy. Thinking in my scenario, I'd follow this thread, correct?
https://forum.xda-developers.com/ve...opment/rom-s8-allcarriersrootedstock-t3659232
kebas239 said:
Thanks all for the responses! So it does look like I can do it then, but I just need to get Verizon to activate the new SIM. Think if I could find another phone that's compatible, throw the SIM in, activate, then switch the SIM to the S8+ it would work? (Assuming I've flashed the Verizon firmware on it).
Also, I'm trying to find out how to flash the phone properly. I don't really need root, but I'll take it if its easy. Thinking in my scenario, I'd follow this thread, correct?
https://forum.xda-developers.com/ve...opment/rom-s8-allcarriersrootedstock-t3659232
Click to expand...
Click to collapse
Yes, if you can get VZW to activate a nano SIM then all you have to do is pop it in your S8+, and it will work perfectly.
You don't HAVE to flash the Verizon firmware, but you'll won't be able to use certain features such as VoLTE and WiFi calling with the ATT firmware, so I recommend it. Not a necessity though.
To change carrier firmware, follow this thread:
https://forum.xda-developers.com/galaxy-s8+/how-to/snap-guide-flashing-standard-fw-carrier-t3627255
Can't help you with rooting. Sorry, I stopped rooting my phones long ago.
Mr. Orange 645 said:
Yes, if you can get VZW to activate a nano SIM then all you have to do is pop it in your S8+, and it will work perfectly.
You don't HAVE to flash the Verizon firmware, but you'll won't be able to use certain features such as VoLTE and WiFi calling with the ATT firmware, so I recommend it. Not a necessity though.
To change carrier firmware, follow this thread:
https://forum.xda-developers.com/galaxy-s8+/how-to/snap-guide-flashing-standard-fw-carrier-t3627255
Can't help you with rooting. Sorry, I stopped rooting my phones long ago.
Click to expand...
Click to collapse
This is great information! I'll call back Verizon and knowing all this I have something to back myself up with to at least try to convince them to activate the SIM (if not, I'll find a temporary phone to activate).
Thank you (and everyone else) for all the help!
I was able to get Verizon to activate the SIM and IMEI of the new S8. When I checked my account online to verify, it shows the correct numbers. Unfortunately, the phone is still not able to make calls or connect to the mobile network.
Following this, I rooted and flashed a deodexed stock ROM/firmware that is compatible with all carriers. This made no difference in the issue.
On the status bar, normal reception for my area is shown. There is no data (LTE/3G, etc.) connection, however. In looking at the APN settings, there are multiple Verizon options to choose. "Verizon Internet" (VZWINTERNET) is what is selected. Under the network operators, Automatic is selected. I tried changing it to Manual, but I do not get an option to select Verizon. Only ATT or T-Mobile. Under SIM Card Status, It's says that I'm on an unknown network.
Any ideas on what I could do to diagnose this? Sorry for all the questions, but I want to be able to get this phone to work so bad!
Thanks!
Success! I was about to give up, but decided to try a few more things.
1) To register a new SIM on VZW, it needs to initially go into a VZW based phone to work correctly. Once doing this, I saw some changes:
- I could now see my phone number.
- Verizon was an option under the network operators setting.
This did not solve my problem, however, as I still could not connect to the network. When selecting VZW, the request would fail and say to try again later. So onto the next (and last!) thing I did...
2) Download VZW firmware and flash via ODEN (The Comsey version, but I don't think that matters). I added the BL, AP, CP & CSC (included in the zip file) using the default options. I found this firmware at the below link and grabbed the latest version. The download was very slow for me (I had to run it overnight), but numerous posters stated that they are a reliable source so I took a chance.
https://www.sammobile.com/firmwares/galaxy-s8-plus/SM-G955U1/VZW/download/G955U1UES2AQL1/201500/
I'm just so glad everything is working now. Thank you so much to all who have responded to the thread to guide me in the right direction! Hope this helps someone else who may be having the same trouble.

Getting AT&T features to work on unlocked S9+

Does anyone have a definite solution to this problem? I've read many opinions but haven't run across a solution. I have a Samsung unlocked S9+ running official AT&T firmware and userdata but the carrier specific apps and features still don't work. The best infomation I've found is that the IMEI numbers of the unlocked devices are not in AT&T system so the features/apps won't work.
If this is the case, has anyone had any luck getting AT&T to register their IMEI and get the features working?
What worked for me and others (see the at&t fw thread) is to call or chat with AT&T and give them a imei from a carrier branded phone(with your sim in, though this might not be required). Tell them you are trying to get wifi calling to activate and it is failing at the provisioning step and they will input your imei and it will reprovision. Then pull your sim and put it into your s9/+ running at&t fw and it will allow volte, wifi calling and call protect to work (these are the only ones I use).
Good luck
I talked with someone in AT&T technical support and they remoted directly into my phone, reset all app defaults and network settings.. This of course didn't fix anything so they opened a trouble ticket. They told me my IMEI was in their system and was OK. Haven't heard back yet.
why not just flash ATT U firmware?
I'm running AT&T official U firmware G965USQS2ARF4. What just occurred to me was that I didn't do a factory reset before or after applying it via ODIN.
Stuart R said:
I'm running AT&T official U firmware G965USQS2ARF4. What just occurred to me was that I didn't do a factory reset before or after applying it via ODIN.
Click to expand...
Click to collapse
Just did that... Didn't help.
Stuart R said:
Does anyone have a definite solution to this problem? I've read many opinions but haven't run across a solution. I have a Samsung unlocked S9+ running official AT&T firmware and userdata but the carrier specific apps and features still don't work. The best infomation I've found is that the IMEI numbers of the unlocked devices are not in AT&T system so the features/apps won't work.
If this is the case, has anyone had any luck getting AT&T to register their IMEI and get the features working?
Click to expand...
Click to collapse
Stuart R said:
I talked with someone in AT&T technical support and they remoted directly into my phone, reset all app defaults and network settings.. This of course didn't fix anything so they opened a trouble ticket. They told me my IMEI was in their system and was OK. Haven't heard back yet.
Click to expand...
Click to collapse
Yes your IMEI is in their system. But it's not an IMEI from a branded ATT phone. You have to have the IMEI from an ATT phone like others have said, and like i had to do or you will not get the features, no matter what firmware you flash. This has been discussed in many threads. You have to have ATT change your IMEI in their system.
elliwigy said:
why not just flash ATT U firmware?
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Click to collapse
Wont help unless you have a 965U or the IMEI from an ATT phone . ATT Features will not work on 965U1 IMEI. AT&T told me theses features wouldn't work on an unlocked phone and asked if i had the unlocked version. I told them no, it was an ATT phone i bought from Best Buy and it has an ATT logo (not the truth, got it from Samsung) and that i read in the forums that there were some issues with the S9 and that changing the IMEI fixed everyone's problems. I said i had my s8 here that everything works on and she said it's worth a shot to try and she changed mine in their system to the IMEI from my AT&T Branded S8 that i provided them. 965U1 has worked flawless ever since. All features work.
nugzo said:
Yes your IMEI is in their system. But it's not an IMEI from a branded ATT phone. You have to have the IMEI from an ATT phone like others have said, and like i had to do or you will not get the features, no matter what firmware you flash. This has been discussed in many threads. You have to have ATT change your IMEI in their system.
Wont help unless you have a 965U or the IMEI from an ATT phone . ATT Features will not work on 965U1 IMEI. AT&T told me theses features wouldn't work on an unlocked phone and asked if i had the unlocked version. I told them no, it was an ATT phone i bought from Best Buy and it has an ATT logo (not the truth, got it from Samsung) and that i read in the forums that there were some issues with the S9 and that changing the IMEI fixed everyone's problems. I said i had my s8 here that everything works on and she said it's worth a shot to try and she changed mine in their system to the IMEI from my AT&T Branded S8 that i provided them. 965U1 has worked flawless ever since. All features work.
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Click to collapse
sounds about right.. i mean you can switch csc while on U1 depending on the sim card inserted but U1 isnt meznt to have all the carrier crap they need for the special features to work so u get the bare minimum..
while on U firmware, it seems the csc doesnt fully switch like they did on the S8 devices.. i tested this on my sim unlocked vzw s9+ with an att sim and a sprint sim and although data and calls worked,it stsyed on verizon bootani and bloat etc etc no matter what i did.. before on s8 devices after a reset it would have changed the boot ani,bloat and woulda had all the carrier features..
im also surprised they changed your imei lol.. i thought that was illegal lol.. i guess if the carrier does it then its fine haha
nugzo said:
Yes your IMEI is in their system. But it's not an IMEI from a branded ATT phone. You have to have the IMEI from an ATT phone like others have said, and like i had to do or you will not get the features, no matter what firmware you flash. This has been discussed in many threads. You have to have ATT change your IMEI in their system.
Hard to believe that they would just accept another IMEI and register it to your phone. I thought these were all unique numbers that couldn't be used on more than one device. How did that change affect the phone that originally had the branded IMEI?
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Click to collapse
Stuart R said:
nugzo said:
Yes your IMEI is in their system. But it's not an IMEI from a branded ATT phone. You have to have the IMEI from an ATT phone like others have said, and like i had to do or you will not get the features, no matter what firmware you flash. This has been discussed in many threads. You have to have ATT change your IMEI in their system.
Hard to believe that they would just accept another IMEI and register it to your phone. I thought these were all unique numbers that couldn't be used on more than one device. How did that change affect the phone that originally had the branded IMEI?
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Click to collapse
Didnt affect original s8 i used at all. or the s9. I replaced the s8 with the s9 when it came out so i just used the sim out of the s8 when the s9 arrived. s8 is just a spare phone now. I asked the operator if this would disable the other phone that the IMEI came from and she said no. I put sim from s9 in s8 afterwards just to test and it worked fine. They arent changing the IMEI of your actual s9, it still shows your original IMEI in your phone settings. They are just using the IMEI you provided on their end. What is actually going on behind the scenes i dont know. Maybe somebody that works in carrier support or may just have knowledge on how this actually works could chime in. I'm guessing they just use the IMEI to activate the features, since the unlocked one isn't eligible. I saw a better explanation in one of the firmware threads, if i run across it i'll post the link.
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Click to collapse
I will reiterate what is said above and clarify my post. You aren't asking the support team to change your phones imei. I think as stated previously that is a forbidden/illegal maneuver. The support request is to change the imei which is active in the at&t system as only carrier branded phones are able to use certain at&t features.
If you have an old AT&T phone its imei can be used to "trick" at&t into activation/provisioning. Then you can put your sim into a U1 phone using at&t firmware and use carrier specific features.
Hopefully, this is easier to understand and clears up some of the confusion I may have introduced in my original reply.
jay2o01 said:
I will reiterate what is said above and clarify my post. You aren't asking the support team to change your phones imei. I think as stated previously that is a forbidden/illegal maneuver. The support request is to change the imei which is active in the at&t system as only carrier branded phones are able to use certain at&t features.
If you have an old AT&T phone its imei can be used to "trick" at&t into activation/provisioning. Then you can put your sim into a U1 phone using at&t firmware and use carrier specific features.
Hopefully, this is easier to understand and clears up some of the confusion I may have introduced in my original reply.
Click to expand...
Click to collapse
I presume I can use the IMEI from another brand of working AT&T phone such as an iPhone 6S (in this case, my wife's)?
Stuart R said:
I presume I can use the IMEI from another brand of working AT&T phone such as an iPhone 6S (in this case, my wife's)?
Click to expand...
Click to collapse
Another thought... Say I get an old Galaxy S6 which uses the same size Nano SIM as my S9+. I move my S9+ SIM to the S6, update it to the latest AT&T firmware and enable WIFI calling. If I then move my SIM back to my S9+, will the carrier features now work?
Stuart R said:
Another thought... Say I get an old Galaxy S6 which uses the same size Nano SIM as my S9+. I move my S9+ SIM to the S6, update it to the latest AT&T firmware and enable WIFI calling. If I then move my SIM back to my S9+, will the carrier features now work?
Click to expand...
Click to collapse
This is exactly what I'm doing. I use an older LG phone and the sim/IMEI then swap it to my u1 with AT&T fw after the device is provisioned.
jay2o01 said:
This is exactly what I'm doing. I use an older LG phone and the sim/IMEI then swap it to my u1 with AT&T fw after the device is provisioned.
Click to expand...
Click to collapse
Glad to know that works. I can pick up an old AT&T S6 pretty cheaply on ebay. Guess I'll give that a try. Thanks
Download visual voicemail from apk mirrow
jay2o01 said:
This is exactly what I'm doing. I use an older LG phone and the sim/IMEI then swap it to my u1 with AT&T fw after the device is provisioned.
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Click to collapse
I previously had an AT&T branded S8+ with the same SIM that I'm using in the unbranded S9+ but I guess I never provisioned (enabled) WIFI calling. Dunno.
The "trick" of giving them an IMEI from an ATT branded phone doesn't usually work any more, maybe it used to, years ago.
This is why I won't buy OnePlus phones any more. I love their devices, best bang for the buck on the market, but no amount of my fiddling would get ATT to recognize it and provision VoLTE... so no wifi calling, no HD calling... when you make a call, your data drops to 3G, etc...
My Essential, somehow was on their "BYOD" plan and so it would give me VoLTE and HD calling, but no wifi calling. No wifi calling is stupid, because you aren't using their network at that point, so why should they even care?
SquireSCA said:
The "trick" of giving them an IMEI from an ATT branded phone doesn't usually work any more, maybe it used to, years ago.
This is why I won't buy OnePlus phones any more. I love their devices, best bang for the buck on the market, but no amount of my fiddling would get ATT to recognize it and provision VoLTE... so no wifi calling, no HD calling... when you make a call, your data drops to 3G, etc...
My Essential, somehow was on their "BYOD" plan and so it would give me VoLTE and HD calling, but no wifi calling. No wifi calling is stupid, because you aren't using their network at that point, so why should they even care?
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Click to collapse
"maybe it used to, years ago"... That doesn't apply in this context does it as carrier features VOLTE and Wi-Fi calling weren't even in existence years ago. And I'm not sure you have to give them anything. The claim by some is that just provisioning the features with your SIM on a branded device is enough.
Stuart R said:
"maybe it used to, years ago"... That doesn't apply in this context does it as carrier features VOLTE and Wi-Fi calling weren't even in existence years ago. And I'm not sure you have to give them anything. The claim by some is that just provisioning the features with your SIM on a branded device is enough.
Click to expand...
Click to collapse
And as someone who has repeatedly tried it, it doesn't seem to work. You can give them an IMEI from another phone, but it usually doesn't work. Either the IMEI is "on their list", or from a phone that is on the BYOD list, or it isn't. It's not the phone's fault, it is that AT&T is kinda being dicks about this... They want you to buy their phones, because most people sign a contract to get the cheaper price, or use their NEXT financing to spread the costs out. That creates a barrier to exit for most customers and protects AT&T's revenue stream from monthly invoices.
While bringing your own device makes them just as much money from the monthly bill, it doesn't help them "retain customers by locking them into a contract", so they usually don't give you full functionality...
I have had a working SIM from an ATT branded phone that was properly provisioned, popped it into my other device, and VoLTE went away. I would call them up and give them the IMEI from the phone, or one that I know worked, and still no go. The one exception was the Essential, and that was because for whatever reason, Essential went to the effort to get it on their BYOD list.
Trust me, if it was easy, I would be doing it and buying OnePlus phones exclusively every 6 months and that would be the end of it. LOL

T-Mobile Note 10 Plus 5G

I unlocked my note 10+ 5g from t-mobile, but it won't get service with verizon.
When I install a non-tmobile sim, the software does not switch from tmobile for some reason.
Also Sam Mobile only has t-mobile and metro pcs firmware availible for the sm-n976u
Does anyone know if there is a way to get the phone working with verizon? Thanks.
-God Bless
Try clearing Sim card tool kit data.
Network reset.
Clear system cache.
Edit Access point names to correct values.
That's all I got but sure there's more. Never had use more than the above but never changed carriers. Verizon advanced tech support should be able to help... AT&T would.
The Verizon Note 10+ 5G has a different model number. So they probably won't allow the T-Mobile/Metro/AT&T version on their network
iBowToAndroid said:
The Verizon Note 10+ 5G has a different model number. So they probably won't allow the T-Mobile/Metro/AT&T version on their network
Click to expand...
Click to collapse
I think you're correct. AT&T is compatible with Tmobile but not Verizon according to B&H Photo compatibility charts.
So it look like AT&T is in your future. AT&T is easier to deal with anyway. Do not use a corporate store though, use over the phone or online AT&T.
It may be possible to change out the C port PCB for the Verizon variant. Yes that PCB controls internet access. I can't confirm this is the only difference though! That PCB is only $20 and relatively easy to change out.
blackhawk said:
I think you're correct. AT&T is compatible with Tmobile but not Verizon according to B&H Photo compatibility charts.
So it look like AT&T is in your future. AT&T is easier to deal with anyway. Do not use a corporate store though, use over the phone or online AT&T.
It may be possible to change out the C port PCB for the Verizon variant. Yes that PCB controls internet access. I can't confirm this is the only difference though! That PCB is only $20 and relatively easy to change out.
Click to expand...
Click to collapse
It's gets service with att, but it still has the tmobile boot logo. I flashed the att rom, but it didn't help. The carrier is supposed to automatically switch when you insert a different sim card right?
I also tried *#272*imei# but it says "unable to process the request"
CPR.OP546 said:
It's gets service with att, but it still has the tmobile boot logo. I flashed the att rom, but it didn't help. The carrier is supposed to automatically switch when you insert a different sim card right?
I also tried *#272*imei# but it says "unable to process the request"
Click to expand...
Click to collapse
Is it on Verizon or AT&T???
My 60 second attention span is kicking in... now.
As for switching sims I never had to.
The boot logo is the least of worries.
Be glad you didn't brick it.
blackhawk said:
Be glad you didn't brick it.
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Click to collapse
It's actually super difficult to hard brick a Qualcomm device, and even if it is hard bricked and only enters EDL mode, it can be fixed as long as you have the correct files.
There are too many safeguards in place between Qualcomm and Samsung - the average user will always be blocked from doing anything that would brick a device. There's really no danger in flashing firmware whatsoever
blackhawk said:
Is it on Verizon or AT&T???
My 60 second attention span is kicking in... now.
As for switching sims I never had to.
The boot logo is the least of worries.
Be glad you didn't brick it.
Click to expand...
Click to collapse
I'm trying to use it with att because it won't get service with verizon at all.
It's very annoying having the tmobile bloatware. Also it should be compatible with att's 5g, but it only gets lte.
CPR.OP546 said:
I'm trying to use it with att because it won't get service with verizon at all.
It's very annoying having the tmobile bloatware. Also it should be compatible with att's 5g, but it only gets lte.
Click to expand...
Click to collapse
So then I'm assuming that it did not automatically change over to the AT&T splash screen and bloatware when you inserted an AT&T SIM?
iBowToAndroid said:
So then I'm assuming that it did not automatically change over to the AT&T splash screen and bloatware when you inserted an AT&T SIM?
Click to expand...
Click to collapse
Right. It does not have a multi-csc mode for some reason. I thought all samsung phones had that by default.
CPR.OP546 said:
Right. It does not have a multi-csc mode for some reason. I thought all samsung phones had that by default.
Click to expand...
Click to collapse
Not all, no. But all U models should have it.
Have you tried doing a full Odin firmware flash including an AT&T USERDATA file?
iBowToAndroid said:
Not all, no. But all U models should have it.
Have you tried doing a full Odin firmware flash including an AT&T USERDATA file?
Click to expand...
Click to collapse
Yes. That is what I meant by flashing the att rom. It does not seem to make a difference.
CPR.OP546 said:
Yes. That is what I meant by flashing the att rom. It does not seem to make a difference.
Click to expand...
Click to collapse
I may have a way to do it. No guarantees though
iBowToAndroid said:
I may have a way to do it. No guarantees though
Click to expand...
Click to collapse
I'm guessing the only option left is to root the phone, and then start manually removing things.
CPR.OP546 said:
I'm guessing the only option left is to root the phone, and then start manually removing things.
Click to expand...
Click to collapse
My method doesn't involve root, no. You can't root if you've taken an OTA update in March of this year or later
I hope I can be of some help.
I recently ordered a Note 10+ 5G - Locked Verizon from a popular online re-seller. When I turned it on, I was greeted with an AT&T boot logo. I was pretty upset, but I though I'd try to get it up and running on Verizon before spending a couple weeks sending it back and getting a replacement. I tried Verizon's online software and I couldn't get beyond the IMEI change. It kept telling me that the Note's IMEI was what I was already using with my Droid, which was obviously not the case. So, I headed into my local Verizon store.
Nothing they did would get my 4G SIM to work, so they swapped out for a 5G SIM for free, then switched my hardware IMEI numbers and proceeded to have a some difficulty getting on the network. After doing a network reset, it seemingly worked. More on that below. I was getting both data and voice over network. I was able to transfer my setting, apps, etc from my Motorola Droid with Samsung Switch. The phone indicates both 3G and 4G signals as I travel around town. 5G is not available in my immediate area, though it is in some cities I occasionally travel to, but I'm unable to test that just yet. I become aware that there are differences between Verizon's 5G and other networks and it seems the non-Verizon phone I have is probably for the best in terms of compatibility.
Unfortunately, texts frequently take 10-30 seconds to send. Images, gifs and other non-text MMS can take multiple minutes to send and sometimes just fail. Other times the recipient will receive them twice. I feel like this may be due to the poor coverage at my residence. Further testing in areas of good to excellent coverage are necessary. I tried changing the network settings from Settings > Connections > Mobile Networks > Network Mode, but anything other than the default "GLOBAL" would result in a disconnect of data and voice services. The only way to fix it was Settings > General Management > Reset > Reset Network Settings. This would restore the Mode to GLOBAL and bring back data and voice services.
In an effort to remove the AT&T branding, I learned how to trigger a carrier switch, dialed the code and changed it from AT&T to XAA. That got rid of the AT&T boot animation and I was able to remove all but 2 stubborn AT&T apps. I noticed that my android version was 10 and UI was 2.5, so I set out to update.
This is where things got frustrating. Every attempt to update through the settings > software update was met with failure. Try again in 24 hours, it would say. I assumed this was because I was now using a Verizon sim on an AT&T firmware, but I wasn't sure. I thought I might be able to flash to a Verizon firmware, but after several versions and some more research, I learned that going from 976U to 976V was not possible.
So, over the course of several days, I learned a lot. I looked up the firmware releases on AT&T's website for the 976U and saw that they matched the T-Mobile and MetroPCS versions. So, I settled on a T-Mobile version of Android 11 / UI 3.1. It updated without any issues and even remained in XAA mode. No bloatware, no loading images, all settings and apps the same.
So, even though I have an unlocked AT&T Note 10+ 5G 256GB and you have a T-Mobile, the fact that we both have a 976U model, I think there is hope for you to get up and running on Verizon.
Hope this has helped.

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