LEO-DLXX in USA Cellular/Sim not working - Huawei Watch 2

I bought a LEO-DLXX version off Ebay brand new. I tried two different known good, activated sim cards with the W2 and both say Network Type - Uknown and Service State - Out of Service. One sim is from Mint Sim and the other is Fi. I chatted with Huawei support and per the watch's SN it was made in "United Arab Emirates", he said the bands are probably specific to that region and locked in per HW not SW. Is that true or could I flash it and get it working with another W2 internat rom? Anyone have any knowledge or experience with my issues? Thanks in advance.
Update: Works with Frequency UMTS B2 for AT&T and T-Mobile. Use https://www.cellmapper.net/ to determine if the towers around you use it. My tower used B5 for AT&T and B4 for T-Mobile which are incompatible with the HW2. One town over did work with signal where B2 was transmited. Both Red Pocket AT&T MVNO and AT&T both worked in the HW2 there.

Hi, the Huawei watches come factory unlocked regardless of the region, have you checked the watch hasn't been reported lost or stolen and that's why it isn't working, check the IMEI with checkmend or IMEI.info. If not I would recommend flashing the ROM on XDA, this would take it back to 7.1.1 but you would just update via ota back to Oreo. Thanks.

gazza1888 said:
Hi, the Huawei watches come factory unlocked regardless of the region, have you checked the watch hasn't been reported lost or stolen and that's why it isn't working, check the IMEI with checkmend or IMEI.info. If not I would recommend flashing the ROM on XDA, this would take it back to 7.1.1 but you would just update via ota back to Oreo. Thanks.
Click to expand...
Click to collapse
IMEI is checked good. I tested a friend's AT&T (direct, not MVNO) sim and it worked. SO, I purchased an MVNO with ATT (Red Pocket Mobile) BUT it did not work even after activated and working in other devices. I am thinking now it may not work with MVNO's. Searching to find good directions to edit APN. Already rooted with Magisk via TWRP.

wefwefr said:
IMEI is checked good. I tested a friend's AT&T (direct, not MVNO) sim and it worked. SO, I purchased an MVNO with ATT (Red Pocket Mobile) BUT it did not work even after activated and working in other devices. I am thinking now it may not work with MVNO's. Searching to find good directions to edit APN. Already rooted with Magisk via TWRP.
Click to expand...
Click to collapse
Try to ask whether the MVNO operator supports the watch - maybe they just support whitelisted devices of their own.

Related

Can Anyone From India Confirm Droid Ultra To Be Working On Indian Gsm Networks??

Can Anyone from India confirm if droid ultra xt1080 is working iIndia with gsm carriers like airtel Bsnl???
smehra41 said:
Can Anyone from India confirm if droid ultra xt1080 is working iIndia with gsm carriers like airtel Bsnl???
Click to expand...
Click to collapse
Yes, it works flawlessly. I am using it on Vodafone India.
AlanVenu said:
Yes, it works flawlessly. I am using it on Vodafone India.
Click to expand...
Click to collapse
Did you activate on verizon first or activated it directly on vodafone please reply im planning to buy this from ebay geb and seller saysbits completely new and unactivated
smehra41 said:
Did you activate on verizon first or activated it directly on vodafone please reply im planning to buy this from ebay geb and seller saysbits completely new and unactivated
Click to expand...
Click to collapse
I don't think that it needs activation, since you are gonna use it for GSM. You will not be able to use it on CDMA though, needs to be programmed.
smehra41 said:
Did you activate on verizon first or activated it directly on vodafone please reply im planning to buy this from ebay geb and seller saysbits completely new and unactivated
Click to expand...
Click to collapse
Please DO NOT buy unactivated phones... It will NOT have GSM part open yet... My DroidMINI is lying useless due to that and my DroidMAXX is working great (MAXX is like new used one)...
Droid Maxx in India
Here is another update.
Another XDA member got a new Droid Ultra last night. It did not work on GSM and it seems the activation on VZ got through (I don't know how). But when checked with VZ global support, they verified the phone and SIM are not associated with any account.
Anyway, GSM did not work. Then he tried Reliance GSM and it worked for a few minutes for calls and data.
Calls could be made and received. And then, suddenly there was an "invalid SIM" message.
So, who is blocking this? Verizon? or Reliance?
Another source tells me that the IMEI has to be cleared for international use. So VZ has to release this IMEI so that Indian companies can verify it to be genuine and not stolen, or invalid.
Now, the only way to get that done is with some insider contacts in Vodafone, Idea, Airtel or Reliance.
^^^^
I don't think it has anything to do with Indian operators... Everything has to be done from BigRed end, afaik... I don't think Indian telecos are following International database of BadEsn / IMEI...
This is all very strange... I THINK that the bad ESN is just relevant to verizon, and I also THINK that verizon is not involved in this. Or maybe they changed something. Also it is strange that for a while the phone worked and then not. I would call your provider and ask why.
It was clearly said that verizon is blocking only SIM for US carriers before. Also, HOW would they unblock it by registering in their network? If you connect to your local provier, verizon is completely out of the connection process. That would mean, that there is some software/firmware thing in our phones that is blocking it (read try unlock bootloader and flash another rom = last chance)
I traveled to India (Bangalore) a couple months ago. I used an Airtel SIM card while I was there, and it worked great. Of course, my phone had already been activated before I went.
Droid Maxx
kanagadeepan said:
^^^^
I don't think it has anything to do with Indian operators... Everything has to be done from BigRed end, afaik... I don't think Indian telecos are following International database of BadEsn / IMEI...
Click to expand...
Click to collapse
XDA member Harsha has two Droid Ultras. One of them works and the other does not. So he took the IMEI's of both these phones to a local carrier Vodafone to check.
The working phone's IMEI was found in their database when they checked. The other one was not found - reported as invalid or not found.
I checked that one with Motorola after that. Motorola's database has Harsha's name against that IMEI. So, that database has got that entry.
ArdW said:
This is all very strange... I THINK that the bad ESN is just relevant to verizon, and I also THINK that verizon is not involved in this. Or maybe they changed something. Also it is strange that for a while the phone worked and then not. I would call your provider and ask why.
It was clearly said that verizon is blocking only SIM for US carriers before. Also, HOW would they unblock it by registering in their network? If you connect to your local provier, verizon is completely out of the connection process. That would mean, that there is some software/firmware thing in our phones that is blocking it (read try unlock bootloader and flash another rom = last chance)
Click to expand...
Click to collapse
Unlocking bootloader and then flashing which ROM? This will just complicate the matter further, with Moto and Verizon both saying we have no role to play in this. They might not even help in troubleshooting further.
What I understood is that local carrier puts you on the network and in a few minutes, it realizes that the IMEI is not found/ invalid. So you are kicked off. That is why two people were able to use it for some time and then they were out.
I am not sure why data works for some of the guys though. It should not.
marksibert said:
I traveled to India (Bangalore) a couple months ago. I used an Airtel SIM card while I was there, and it worked great. Of course, my phone had already been activated before I went.
Click to expand...
Click to collapse
Yeah. Activated phones work without problems.
No need for unnecessary speculations... If the phone is NOT activated in Verizon, then its GSM part can NEVER be used anywhere... PERIOD...
Further I checked (here) my working MAXX's IMEI and not working Mini's IMEI too. Both are saying valid...
kanagadeepan said:
No need for unnecessary speculations... If the phone is NOT activated in Verizon, then its GSM part can NEVER be used anywhere... PERIOD...
Further I checked (here) my working MAXX's IMEI and not working Mini's IMEI too. Both are saying valid...
Click to expand...
Click to collapse
Well, the IMEI on those overseas sites will show as valid since it is a valid device there.
But if you visit an Idea/ Airtel/ Vodafone store and ask them to check the two IMEI's you will find that the phone which does not work is reported as invalid IMEI.
Harsha has tried this with Vodafone, since he has two phones as well out of which one does not work.
Also, it is not true that if the phone is not activated, then it cannot be used on GSM anywhere. We have several reports on XDA where people have used brand new devices on GSM.
we Got gsm working if any one got gsm working let us updated
GSM now working for most phones
So, Motorola confirmed that an entire block of IMEI numbers was missing from the GSMA database.
While the cause for this is unknown, they were kind enough to escalate this to the GSMA authorities and get the IMEI numbers included.
Now, Indian carriers have synced their database and most carriers are working, but some are still not with some phones.
It is not clear what else is wrong with some of the combinations of phones, SIMs and carriers, but so far out of the five phones which were not working, four of them are working (out of those a couple are not working with one carrier).
Some phones are working with pre-paid carriers only and not post paid.
My phone is employee edition and still not working with Idea cellular.
In fact, after doing a factory reset yesterday, even Reliance CDMA is not working now. Strange.
My droid mini is now working fine with my regular Airtel postpaid nano sim.
Please share which operator Sims are not working.
sent from my rooted DroidMAXX using tapatalk
Droid series - some more missing IMEI blocks I suppose
So, yesterday, another person contacted me stating that he just got two Droid Ultra's (new, never activated) and these are not working on GSM.
With CDMA, the data does not work, but the calls work fine.
Now, I have consolidated a list of phones and the carriers against which they have been tested along with the type of SIM and the type of connection (pre/ post paid) and send this to Motorola.
Perhaps the new range of IMEI's is also missing from the GSMA. But I will get confirmation in a day or two on that part.
s_u_n said:
So, yesterday, another person contacted me stating that he just got two Droid Ultra's (new, never activated) and these are not working on GSM.
With CDMA, the data does not work, but the calls work fine.
Now, I have consolidated a list of phones and the carriers against which they have been tested along with the type of SIM and the type of connection (pre/ post paid) and send this to Motorola.
Perhaps the new range of IMEI's is also missing from the GSMA. But I will get confirmation in a day or two on that part.
Click to expand...
Click to collapse
Same Problem here.I got droid ultra red from ebay.
Tata docomo Cdma is working call and data 1x. evdo cant be checked as no network here
Reliance cdma is working with only calls not data at all.
first tried with Tata docomo gsm it was working gsm and 3g also now it says No service.
with Bsnl it is also showing No Service.
Debugging required
ansarirashidy2k said:
Same Problem here.I got droid ultra red from ebay.
Tata docomo Cdma is working call and data 1x. evdo cant be checked as no network here
Reliance cdma is working with only calls not data at all.
first tried with Tata docomo gsm it was working gsm and 3g also now it says No service.
with Bsnl it is also showing No Service.
Click to expand...
Click to collapse
Hi,
I have now sent you instructions for debugging the issue via email.
If there are other users, I would urge them to contact me via PM and run the diagnostics.
s_u_n said:
Hi,
I have now sent you instructions for debugging the issue via email.
If there are other users, I would urge them to contact me via PM and run the diagnostics.
Click to expand...
Click to collapse
Update:
Did a full FXZ install using House of Moto 2.0.
Then, did a four corner activation bypass as per the video here (which is for the older Razr Maxx.
https://www.youtube.com/watch?v=fYcZYZPGO2s
I don't know if that helped or the FXZ or both. After pressing corners first in landscape and in portrait mode, both, several times, I actually was able to skip the screen to some other screen.
After following the remaining prompts, it took around a minute to search for networks. I manually selected Vodafone IN and it took a few retries to register on that network (I have poor indoor coverage).
I tried with my regular service provider SIM and that one showed the network instantly.
No tried to update anything using WiFi so far.
need help
s_u_n said:
Hi,
I have now sent you instructions for debugging the issue via email.
If there are other users, I would urge them to contact me via PM and run the diagnostics.
Click to expand...
Click to collapse
I bought a droid ultra on eBay and took it to costa ricaand when I put a local Sim card the device gets signal and mobile data works but I can't make calls or send SMS because it says nno service even I has signal bars

Z3 Dual D6633 SIM compatibility / issues

Hi, I've got a Z3 dual D6633 which I want to use with an EE SIM in the UK. I've tried a cut down microsim and been into the EE shop and tried one of their nano SIMs but both don't work correctly in the phone.
The cut down SIM makes a service phone.android.com or something like that continually crash and doesn't connect to the network.
The one I tried in the shop just doesn't connect to the network.
This is on 23.0.F.1.74 and .82 I noticed in the release notes for .82a fix for Yoga SIMs in Russia but don't know what the problem there was, but wonder if it is linked. All other UK Sims work including 3, Lyca, giffgaff, Vodafone, virgin just not EE. has anyone got an EE one working or had similar problems?
I did notice that an app/widget I use called phono to show network info and signal strength usually shows the IMEI when no SIM inserted or the MSISDN, however with the non-working EE SIM it just shows 00000 - not sure which field it is getting wrong. Oh and yes the SIMs work fine in all other phones I've tried.
I do need to try more tests on factory reset and removing phono etc but so far it looks to be a firmware incompatibility with EE Sims.
OK, so I did a few more tests and got hold of another nano SIM on EE.
So it looks like the 23.0.F.1.74 firmware does not like EE SIMs and the phone application constantly crashes. On the later .82 firmware it works fine. I was mislead a bit by going into an EE store and trying a SIM - they must have given me an un-provisioned SIM to try. I stupidly assumed they would have actually given me a SIM that worked, doh!
I'm experiencing something similar here. I have the D6633, bought in UK, now I am in Brazil and the phone works great except that it won't connect to the 4G/3G/2G/LTE network. I can make calls, send sms normal. But internet only over wi-fi.
I called my operator, they say the phone is configured correctly, I tried my brother's sim card from another operator and the same happens.
So, the phone is clearly unlocked, if not it wouldn't recognize the sim cards at all. But no connection to the internet...
Any suggestions? I already did four factory resets, I recovered the Rom using sony software...
Same issue
adrenalize_ said:
OK, so I did a few more tests and got hold of another nano SIM on EE.
So it looks like the 23.0.F.1.74 firmware does not like EE SIMs and the phone application constantly crashes. On the later .82 firmware it works fine. I was mislead a bit by going into an EE store and trying a SIM - they must have given me an un-provisioned SIM to try. I stupidly assumed they would have actually given me a SIM that worked, doh!
Click to expand...
Click to collapse
Hello, I have the exact same problem. How did you get the firmware .82/for what country? Is everything working well with it? Really appreciate your guidance.
I had the same problem with the EE sim card, ended up sending the phone back.
fabiooli said:
I'm experiencing something similar here. I have the D6633, bought in UK, now I am in Brazil and the phone works great except that it won't connect to the 4G/3G/2G/LTE network. I can make calls, send sms normal. But internet only over wi-fi.
I called my operator, they say the phone is configured correctly, I tried my brother's sim card from another operator and the same happens.
So, the phone is clearly unlocked, if not it wouldn't recognize the sim cards at all. But no connection to the internet...
Any suggestions? I already did four factory resets, I recovered the Rom using sony software...
Click to expand...
Click to collapse
Just a thought, but is it definitely a 6633 and not some other variant which perhaps doesn't work in your country/network?
pconcha said:
Hello, I have the exact same problem. How did you get the firmware .82/for what country? Is everything working well with it? Really appreciate your guidance.
Click to expand...
Click to collapse
I purchased my D6633 from Saudi Arabia and the 23.0.F.1.82 update came as an OTA notification about a week ago.
If you look in this thread http://forum.xda-developers.com/z3/general/d6633-z3-dual-updated-to-23-0-f-1-82-t2929352/ it mentions that someone thinks the update has only been released for Saudi and Brazil - I assume it is for Europe as well as one of the release notes says a problem with Russian Yota SIMs has been fixed. I think there are also links to the firmware in there although I've not looked that hard as I got the OTA. I guess it might still in my memory - anyone know where Sony stick their OTAs?
Seems to work fine so far - no noticeable difference - well other than EE SIMs now work!
jadaress1 said:
I had the same problem with the EE sim card, ended up sending the phone back.
Click to expand...
Click to collapse
Ah, shame as it looks like the update might have fixed it. I was thinking I might have to go to another handset too (The Samsung G900FD is OK if you can put up with touchwiz and other Samsung "features"!!)
fabiooli said:
I'm experiencing something similar here. I have the D6633, bought in UK, now I am in Brazil and the phone works great except that it won't connect to the 4G/3G/2G/LTE network. I can make calls, send sms normal. But internet only over wi-fi.
I called my operator, they say the phone is configured correctly, I tried my brother's sim card from another operator and the same happens.
So, the phone is clearly unlocked, if not it wouldn't recognize the sim cards at all. But no connection to the internet...
Any suggestions? I already did four factory resets, I recovered the Rom using sony software...
Click to expand...
Click to collapse
Hmmm, sounds like another issue as with mine the EE SIM caused the phone.apk to constantly crash/restart.
Did the data work OK in the UK?
As you can make calls/SMS I assume you are at least on a 2G network which should still give you (very slooow) data - It does sound more like an APN issue - or something else. I know you said you checked with your operator what their APN settings should be (just my experience with operator customer support lines) - but I would try and have a look yourself - and maybe list your APN settings and operator and someone may spot something.
I have seen a couple of phones / operators where the "APN type" in the APN settings needs specific settings - its down the bottom and often isn't mentioned when people get the settings. For example in my current settings I have "default,hipri,dun,supl" for Virgin mobile in the UK.
You may want to search XDA/Google or start your own thread which might get more reads/replies
adrenalize_ said:
You may want to search XDA/Google or start your own thread which might get more reads/replies
Click to expand...
Click to collapse
...or try some of the things which have already been suggested and post your findings !
adrenalize_ said:
Hmmm, sounds like another issue as with mine the EE SIM caused the phone.apk to constantly crash/restart.
Did the data work OK in the UK?
As you can make calls/SMS I assume you are at least on a 2G network which should still give you (very slooow) data - It does sound more like an APN issue - or something else. I know you said you checked with your operator what their APN settings should be (just my experience with operator customer support lines) - but I would try and have a look yourself - and maybe list your APN settings and operator and someone may spot something.
I have seen a couple of phones / operators where the "APN type" in the APN settings needs specific settings - its down the bottom and often isn't mentioned when people get the settings. For example in my current settings I have "default,hipri,dun,supl" for Virgin mobile in the UK.
You may want to search XDA/Google or start your own thread which might get more reads/replies
Click to expand...
Click to collapse
It was working fine there. Here It apparently could not download APN settings, so I installed an APN APP and now it works fine!!!
---------- Post added at 12:36 PM ---------- Previous post was at 12:30 PM ----------
poldie said:
Just a thought, but is it definitely a 6633 and not some other variant which perhaps doesn't work in your country/network?
Click to expand...
Click to collapse
Working great now!!!! I used an APN APP form PlayStore
adrenalize_ said:
I purchased my D6633 from Saudi Arabia and the 23.0.F.1.82 update came as an OTA notification about a week ago.
If you look in this thread http://forum.xda-developers.com/z3/general/d6633-z3-dual-updated-to-23-0-f-1-82-t2929352/ it mentions that someone thinks the update has only been released for Saudi and Brazil - I assume it is for Europe as well as one of the release notes says a problem with Russian Yota SIMs has been fixed. I think there are also links to the firmware in there although I've not looked that hard as I got the OTA. I guess it might still in my memory - anyone know where Sony stick their OTAs?
Seems to work fine so far - no noticeable difference - well other than EE SIMs now work!
Click to expand...
Click to collapse
I see. Mine is the d6633 but it is customized for HK. I have not received the OTA upgrade yet. I have checked xperifirm as they may have it but will wait for the OTA upgrade. Sony must be releasing soon.
Thank you for replying! I am using Vodafone in the meantime, but want to go back to my EE plan!
about dual sim connectivity
can anyone tell me which sim card slot support 2G, 3G and 4G or LTE
I heard that 1 slot support only 3G and 4G
and other one is support 2G & 3G so kindly confirm me what is actual.
thanks
arfan.chatha said:
can anyone tell me which sim card slot support 2G, 3G and 4G or LTE
I heard that 1 slot support only 3G and 4G
and other one is support 2G & 3G so kindly confirm me what is actual.
thanks
Click to expand...
Click to collapse
For mine, on my networks here in Australia, I can assign 4G LTE to any sim, however, that makes the other sim 2G only (GSM).
The other option is to have both at 3G (WCDMA/HSPA).
If you assign 4g to sim one that work only for 4g or like other phones "LTE(preference)/WCDMA/GSM"
4g not available automatically search 3G if 3G not available automatically search 2G?
Assume second sim is on 2g
arfan.chatha said:
If you assign 4g to sim one that work only for 4g or like other phones "LTE(preference)/WCDMA/GSM"
4g not available automatically search 3G if 3G not available automatically search 2G?
Assume second sim is on 2g
Click to expand...
Click to collapse
Yes, your 4G sim slot will fall back onto 3G and 2G as per expected for most handsets.
help needed
sephstyler said:
For mine, on my networks here in Australia, I can assign 4G LTE to any sim, however, that makes the other sim 2G only (GSM).
The other option is to have both at 3G (WCDMA/HSPA).
Click to expand...
Click to collapse
I just got a 6633 through kogan and i am having real trouble getting it to connect to optus network with iinet and truphone simcards. Does anyone know if i need to update any settings or firmware from factory to make it compatible. I can see iinet and truphone lte networks (which i assume is the optus 4g network) when searching manually but the phone wont connect. Sims work in a mates iphone6 without a problem.
Don't suppose anyone knows how to get rid of the #sim card icon on the statusbar?
adrenalize_ said:
I purchased my D6633 from Saudi Arabia and the 23.0.F.1.82 update came as an OTA notification about a week ago.
If you look in this thread http://forum.xda-developers.com/z3/general/d6633-z3-dual-updated-to-23-0-f-1-82-t2929352/ it mentions that someone thinks the update has only been released for Saudi and Brazil - I assume it is for Europe as well as one of the release notes says a problem with Russian Yota SIMs has been fixed. I think there are also links to the firmware in there although I've not looked that hard as I got the OTA. I guess it might still in my memory - anyone know where Sony stick their OTAs?
Seems to work fine so far - no noticeable difference - well other than EE SIMs now work!
Click to expand...
Click to collapse
Have you managed to root it? I rooted the 23.0.1.f.0.96 firmware for my Z3 D6633, but after a while (half a day) it starts to reboot frequently, and Google Play stops working (can browse apps, but not download them, as the download bar never progresses).
Also, my EE sim seems to work, but the phone still shows it as 'Sim 1 0000000' whereas other sims simply appear as sim 1 and sim 2.
I am wondering if I should just downgrade back to 23.0.F.1.74 and move from EE to Vodafone or 3...
Ah, work forced a BlackBerry (yuck!) on me and I've since sold the D6633.

Sprint + 955FD not compatible, no wifi calling

Bought 955FD myself here in saudi.
Followed instructions to make "cumulative 5 minute call" with middle east/north africa sim: regional unlock.
1st issue: wifi calling available?
Searched settings for wifi calling. Initially something pops up, such as an option but it asked for ?phone number? I dont recall, was too excited about getting ready to pop in sprint sim from edge6.
During this search i was waiting for smart switch to execute bringing files from edge6.
When its all done i see nothing about wifi calling on 955FD.
2nd issue: activating 955FD to Sprint network.
Called Sprint, they asked for HEX gave them the IMEI number, then informed phone is not compatible.
They informed me i could go into sprint store and have them flash the device to place it on sprint's system. But that didnt sound confident. The phone is not compatible but can be flashed.
I was told once before by sprint international they have special sims to be used on foreign devices. But after failed activation informed me the international sim would not work either. I am never satisfied with first tier help/information from sprint.
I am open any advice. Last hope is to switch to TMobile which i read in another xda forum it will work. But i am concerned about the wifi calling mainly.
If you're rooted, then flash the CSC selector and select TMB. It will bring you wifi calling and Volte in TMOBILE, Not sure Exynos model will support Sprint CDMA..
I'm using it in Tmobile.. Mine is G955F
Sent from my SM-G955F using Tapatalk
Not rooted. Never tried that before. Trying to stay away from that effort.
Must it be rooted to be used on Tmobile?
2nd issue: activating 955FD to Sprint network.
Called Sprint, they asked for HEX gave them the IMEI number, then informed phone is not compatible.
Click to expand...
Click to collapse
As SBR said above, Exynos does not support CDMA. Sprint is CDMA. Your rep was correct.
rkennison said:
As SBR said above, Exynos does not support CDMA. Sprint is CDMA. Your rep was correct.
Click to expand...
Click to collapse
Thank you. Would them offering to flash the device be worth a try for experimental purpose?
No. The Exynos chip does not support CDMA. That is only in the Qualcom chip. The problem lies in your CPU, not software.
You have two different types of cellular networks, CDMA and GSM. Sprint and Verizon use CDMA while everyone else (in the world) uses GSM.
Kind of just an FYI, in which case your phone will work on T-Mobile, but not sure about the extra steps with WiFi calling (though, if it's on these forums, then you should be set there too).
Will update about wifi calling feature after I speak to Mobile in few weeks upon returning to stattes.
Thanks.
955FD on T-Mobile
After signing up with Tmobile i am 99% all good. Only problem is no wifi calling feature has appeared.
J_blaze114 said:
After signing up with Tmobile i am 99% all good. Only problem is no wifi calling feature has appeared.
Click to expand...
Click to collapse
WiFi calling on TMobile requires the TMobile firmware (which isn't available on the 955FD model, obviously).
Even unlocked US phones from Samsung can't use WiFi calling on TMobile unless they flash TMobile firmware.
You cannot flash the TMobile firmware on your device.
Skander1998 said:
WiFi calling on TMobile requires the TMobile firmware (which isn't available on the 955FD model, obviously).
Even unlocked US phones from Samsung can't use WiFi calling on TMobile unless they flash TMobile firmware.
You cannot flash the TMobile firmware on your device.
Click to expand...
Click to collapse
So my only option is to use DIGITS app by tmobile. Not bad but overall happy with my choice to buy this model...so far.

I have a SM-G955N eveything works but Mobile Data will not connect

I have a SM-G955N Korean model I bought from eBay. Everything works except Mobile Data. I call ATT (my service) got connected with their Advance Division, and they not did help.
We tried setup a new connect under Access Point Names with no luck. I did notice that more ATT type APNs did add to the list of APNs, I tried each and powered off the phone each time, no luck.
My Wi-Fi works just not the Mobile Data. I typed in the Service Mode code which I got from another thread *#2683662#,(thanks XDA Developers), what I got looks like this:
MAIN MENU
[1] Protocol
[2] UE Setting & Information
[3] ETC
MOBILE: null
MOBILE_IMS: null
When I access The 1,2,3 pages I always get the MOBILE: null and MOBILE_IMS: null at the bottom of every page. My guess these are error codes.
Any help or ideas would be great.
Thank you.
Same here with 955n, null also but I have mobile data running. Lte it says instead of 4g i had on my 955f.
Sent from my SM-G955N using Tapatalk
---------- Post added at 06:34 PM ---------- Previous post was at 06:32 PM ----------
Lte instead of 4ghttp://cloud.tapatalk.com/s/5925d2414e052/Screenshot_20170524-213318.png?
Sent from my SM-G955N using Tapatalk
So yours works, Mobile Data, but you are seeing the MOBILE: null and MOBILE_IMS: null Both or just one?
I read that the seller of a Korean phone has to start it up with a Korean sim card and make a call for 5 minutes or the phone will not work out of their country.
I wonder if this is what happens? No Mobile Data connection.
same for EU phones - if you bought from EU you'd have to 'unlock' it first with an EU sim else it won't work
This guy can help:
Look at this on eBay http://www.ebay.com/itm/322518132661
He switched my S8+ from Tracfone to T-Mobile with all bands working w/ 4G LTE to the point one can't even tell this phone belonged to a different carrier than T-Mobile.
P.S. I had the same issue to where I could connect & surf the Internet with 4G but I was unable to make calls/texts. After he did his magic, which was remotely by the way, my phone got a new life. I bought his service four days ago and my phone is working phenomenally well so far. Give it a try guys.
Does anyone know of a way to unlock the T-Mobile bands on this phone? - the SM-G955N, Can it be done?
There are no clickable options when I access the service menu.
skyprotocol99 said:
Does anyone know of a way to unlock the T-Mobile bands on this phone? - the SM-G955N, Can it be done?
There are no clickable options when I access the service menu.
Click to expand...
Click to collapse
Try Doctorsim
State.of.mind said:
Try Doctorsim
Click to expand...
Click to collapse
Thank you for the recommendation, I'm glad I tried this.
Unfortunately, they DoctorSim was unable to help me as my phone is on the t-moblie network but is not prompting an unlock code.
When I enter this code
*#2683662#
ServiceMode
Not supported
Mobile: null
Mobile_IMS: null
skyprotocol99 said:
Thank you for the recommendation, I'm glad I tried this.
Unfortunately, they DoctorSim was unable to help me as my phone is on the t-moblie network but is not prompting an unlock code.
When I enter this code
*#2683662#
ServiceMode
Not supported
Mobile: null
Mobile_IMS: null
Click to expand...
Click to collapse
No problem. Hmm maybe you will have to do it through T Mobile? I recall that Doctorsim took a long time to work, but it was guaranteed for the phone to be unlocked. Also, did you purchase the premium?
Try
Support.t-mobile.com/docs/DOC-27772
---------- Post added at 03:14 PM ---------- Previous post was at 03:09 PM ----------
On second thought maybe it cannot be done. I pulled this from a previous XDA thread. Source: https://forum.xda-developers.com/galaxy-s8+/help/ive-korean-model-s8-questions-t3590720
"*Since September 2013, Samsung has implemented a 'region lock' on all new stock.
For correct operation, this handset should be activated inside one of these countries with a SIM card issued for use there. The device will then be able to accept SIM cards from outside of these countries.
Activation requires turning the device on for the first time & completing set-up with the SIM installed, then completing at least 5 minutes of voice call(s) with this SIM.
Without activation you may still use the device outside of these countries when 'roaming' - using a SIM card from the listed countries.
If this activation procedure is not followed then the device will lock when first attempted to be used with a SIM card from outside of these regions. Local Samsung support may provide a code to unlock such handsets.
**All member states of the E.E.A and the following additional territories: Albania, Andorra, Bosnia and Herzegovina, Former Yugoslav Republic of Macedonia (F.Y.R.O.M), Monaco, Montenegro, San Marino, Serbia and Vatican City.
From what i understand you might need a sim from Korea to activate it once activated it will work worldwide with any sim card. i could be wrong but that’s how i think it works!"
Another user stated that "Confirmed I had to have my SM-955N unlocked and used in Korea before shipping. Also have the KT logo. Back is actually less busy than other versions without all the FCC, CE etc logos."
Thanks for the help with this!
I am considering mailing the phone to Korea to have someone there do the sim card activation.
But before I do this I want to make sure I understand the lock issue.
The phone does not actually give me a "LOCKED" message, and it partially works T-Mobile, it just does not pickup all the LTE bands, so it only has a connection about 50% of the time. Tmobile recently changed their bands, a month and a half ago it was working perfectly. The main goal is to turn on the locked bands.
If I'm understanding correctly if I take the phone to Korea, use a sim card from there on it, and make calls, then I go back to T-Mobile it will trigger the unlock mesage, which will allow me to access the LTE bands in *#2683662#??
Have you solved this yet?
skyprotocol99 said:
Thanks for the help with this!
I am considering mailing the phone to Korea to have someone there do the sim card activation.
But before I do this I want to make sure I understand the lock issue.
The phone does not actually give me a "LOCKED" message, and it partially works T-Mobile, it just does not pickup all the LTE bands, so it only has a connection about 50% of the time. Tmobile recently changed their bands, a month and a half ago it was working perfectly. The main goal is to turn on the locked bands.
If I'm understanding correctly if I take the phone to Korea, use a sim card from there on it, and make calls, then I go back to T-Mobile it will trigger the unlock mesage, which will allow me to access the LTE bands in *#2683662#??
Click to expand...
Click to collapse
Just curious if you found a solution to this yet?
I read all the posts about how a phone branded and bought in Korea needs to be on a Korean simcard for at least 5 min or so before it will accept any other (non-Korean) simcards.
So since I was based in Korea I bought the S8+ (SM-G955N - 128GB/6GB version) in Korea as soon as it was launched in April 2017 and used it with my Korean telecom provider (KT Telecom) for over half a year. In that period, while travelling outside Korea, roaming on LTE in different countries was never a problem.
Recently, I have moved from Korea (to Europe) and got a local simcard (Vodafone - NL). I can get on my provider's network, receive/send calls/sms, etc. No problem, but no LTE! Only some 3G/Edge!
I tried the 'service menu' with *#2683662#, access is possible but it gave back the same:
ServiceMode
Not supported
Mobile: null
Mobile_IMS: null
So first I thought it was related to KT Telecom how their GiGA LTE technology is somehow dependent on the use of a KT Telecom simcard with the KT Telecom network and basically without the KT Telecom simcard, basic LTE functionality would stop.
So I am reading through the different internet forums and advice from other users, but as far as I can tell, I don't think there is any other solution for me then to flash my phone with a less 'Korean-ized' stock firmware and hope this will resolve my problem.
Since, technically my phone is still under warranty, I am a bit taken back with all the extensive 'liability waivers' and step-by-step instructions. Rooting and flashing my phone is my last resort option.
I am just wondering if there are any other SM-G955N users out there who encountered the same problem and made some progress in any other way. Any feedback or comment is mostly appreciated.
I picked up a Korean G930S that had Chinese CSC, and I put an F ROM onto it. The CSC did not change. Here in the US the Chinese CSC worked just fine on the AT&T service getting 4G/LTE. I flashed an XAA CSC (probably not the correct one now that I think about it), which would not connect up.
I restored the phone back to the F ROM/Chinese CSC setup and don't worry about it at this point.
As I understand so far, what ever phone 'ROM version' you have is the CSC you will need to flash, meaning if you have an F ROM for example,you'd need to flash a CSC package that is 'made' for F ROM's. My 8+ went from an International 8+ 955F to look like and ROM function as a Note 8,so I needed a Note 8 CSC if I cared to have that 'match' more specifically to my local carrier, AT&T.
I can't say that the XAA Note 8 CSC works any better than the original 955F International CSC with AT&T, or not.
For my 8+ F, I flashed a Note 8 ROM, and wanted to find a Note 8 CSC (US) package for the phone, as I wanted the CSC to match where I live.
It wasn't really necessary, as the phone had an F (International unlocked CSC sorta thing stock on it) whick worked just fine here in the US. Never the less, I found the correct Note 8 CSC and set that up correctly with an XAA CSC, and it works just fine, as well.
test
Hodori75 said:
I read all the posts about how a phone branded and bought in Korea needs to be on a Korean simcard for at least 5 min or so before it will accept any other (non-Korean) simcards.
So since I was based in Korea I bought the S8+ (SM-G955N - 128GB/6GB version) in Korea as soon as it was launched in April 2017 and used it with my Korean telecom provider (KT Telecom) for over half a year. In that period, while travelling outside Korea, roaming on LTE in different countries was never a problem.
Recently, I have moved from Korea (to Europe) and got a local simcard (Vodafone - NL). I can get on my provider's network, receive/send calls/sms, etc. No problem, but no LTE! Only some 3G/Edge!
I tried the 'service menu' with *#2683662#, access is possible but it gave back the same:
ServiceMode
Not supported
Mobile: null
Mobile_IMS: null
So first I thought it was related to KT Telecom how their GiGA LTE technology is somehow dependent on the use of a KT Telecom simcard with the KT Telecom network and basically without the KT Telecom simcard, basic LTE functionality would stop.
So I am reading through the different internet forums and advice from other users, but as far as I can tell, I don't think there is any other solution for me then to flash my phone with a less 'Korean-ized' stock firmware and hope this will resolve my problem.
Since, technically my phone is still under warranty, I am a bit taken back with all the extensive 'liability waivers' and step-by-step instructions. Rooting and flashing my phone is my last resort option.
I am just wondering if there are any other SM-G955N users out there who encountered the same problem and made some progress in any other way. Any feedback or comment is mostly appreciated.
Click to expand...
Click to collapse
I have family members visiting from Korea, and they have the same phones. I was trying to set them up with US Mobile which is a T-Mobile's MVNO. So initially, I've faced the same issue as you, where I was only getting the voice calls working and no data. I was able to download an app called Force 4G LTE from the app store that let me change the radio network setting to LTE Only (or other options that include the LTE band). That fixed the data issue and I was getting LTE from that point.
The next problem I ran into, however, was the voice. When LTE is on and working I was no longer getting voice calls (both outbound and inbound). And when I switch it to some non-LTE radio band to turn on the 'Edge' signal back, voice worked again. I chatted with a US Mobile's service representative for a while to try to fix the issue -- in the process also tried turning off HD Voice / VoLTE option -- VoLTE wasn't working for me anyways since I am not using T-mobile's service directly. But that didn't resolve the issue either. After many different tries -- I had to eventually just give up and tell the family member to stick to internet calling for their duration of the visit.
The problem seemed to be that the phone couldn't simultaneously use LTE for data and Edge for voice and was connecting to either LTE or Edge for both.
I'm curious about this as my Korean Note 8 did not need local activation, and with all the research I found Korean models are never SIM or carrier locked and do not require regional SIM activation like the F variants.
As far as using a 935N on tmobile in the USA as long as it supports LTE bands 2,4 and 12 it should work fine. Out of the box my Note 950N worked on LTE and by manually enabling IMS and RCS in the IMS Settings app, VoLTE worked too.
I have since created a CSC patch that changes the CSC to T-mobile to make the phone features more applicable, and add T-mobile's wifi calling but I'm fairly sure the S8+ is basically the same hardware as a Note 8 so if all you need is LTE data and voice calling you shouldn't need to flash anything.
To correct a misinformation about CSC per device, they are not platform specific. My T-mobile patch uses a mostly stock 950U T-mobile CSC base, and I can tell you that there is nothing in the CSCs themselves that has anything to do with Exynos or Snapdragon.
I have the same problem
I have the same problem
Vicious_jm said:
I have a SM-G955N Korean model I bought from eBay. Everything works except Mobile Data. I call ATT (my service) got connected with their Advance Division, and they not did help.
We tried setup a new connect under Access Point Names with no luck. I did notice that more ATT type APNs did add to the list of APNs, I tried each and powered off the phone each time, no luck.
My Wi-Fi works just not the Mobile Data. I typed in the Service Mode code which I got from another thread *#2683662#,(thanks XDA Developers), what I got looks like this:
MAIN MENU
[1] Protocol
[2] UE Setting & Information
[3] ETC
MOBILE: null
MOBILE_IMS: null
When I access The 1,2,3 pages I always get the MOBILE: null and MOBILE_IMS: null at the bottom of every page. My guess these are error codes.
Any help or ideas would be great.
Thank you.
Click to expand...
Click to collapse
Here's some more information about this issue.
https://forum.xda-developers.com/showpost.php?p=81262805&postcount=18

Getting AT&T features to work on unlocked S9+

Does anyone have a definite solution to this problem? I've read many opinions but haven't run across a solution. I have a Samsung unlocked S9+ running official AT&T firmware and userdata but the carrier specific apps and features still don't work. The best infomation I've found is that the IMEI numbers of the unlocked devices are not in AT&T system so the features/apps won't work.
If this is the case, has anyone had any luck getting AT&T to register their IMEI and get the features working?
What worked for me and others (see the at&t fw thread) is to call or chat with AT&T and give them a imei from a carrier branded phone(with your sim in, though this might not be required). Tell them you are trying to get wifi calling to activate and it is failing at the provisioning step and they will input your imei and it will reprovision. Then pull your sim and put it into your s9/+ running at&t fw and it will allow volte, wifi calling and call protect to work (these are the only ones I use).
Good luck
I talked with someone in AT&T technical support and they remoted directly into my phone, reset all app defaults and network settings.. This of course didn't fix anything so they opened a trouble ticket. They told me my IMEI was in their system and was OK. Haven't heard back yet.
why not just flash ATT U firmware?
I'm running AT&T official U firmware G965USQS2ARF4. What just occurred to me was that I didn't do a factory reset before or after applying it via ODIN.
Stuart R said:
I'm running AT&T official U firmware G965USQS2ARF4. What just occurred to me was that I didn't do a factory reset before or after applying it via ODIN.
Click to expand...
Click to collapse
Just did that... Didn't help.
Stuart R said:
Does anyone have a definite solution to this problem? I've read many opinions but haven't run across a solution. I have a Samsung unlocked S9+ running official AT&T firmware and userdata but the carrier specific apps and features still don't work. The best infomation I've found is that the IMEI numbers of the unlocked devices are not in AT&T system so the features/apps won't work.
If this is the case, has anyone had any luck getting AT&T to register their IMEI and get the features working?
Click to expand...
Click to collapse
Stuart R said:
I talked with someone in AT&T technical support and they remoted directly into my phone, reset all app defaults and network settings.. This of course didn't fix anything so they opened a trouble ticket. They told me my IMEI was in their system and was OK. Haven't heard back yet.
Click to expand...
Click to collapse
Yes your IMEI is in their system. But it's not an IMEI from a branded ATT phone. You have to have the IMEI from an ATT phone like others have said, and like i had to do or you will not get the features, no matter what firmware you flash. This has been discussed in many threads. You have to have ATT change your IMEI in their system.
elliwigy said:
why not just flash ATT U firmware?
Click to expand...
Click to collapse
Wont help unless you have a 965U or the IMEI from an ATT phone . ATT Features will not work on 965U1 IMEI. AT&T told me theses features wouldn't work on an unlocked phone and asked if i had the unlocked version. I told them no, it was an ATT phone i bought from Best Buy and it has an ATT logo (not the truth, got it from Samsung) and that i read in the forums that there were some issues with the S9 and that changing the IMEI fixed everyone's problems. I said i had my s8 here that everything works on and she said it's worth a shot to try and she changed mine in their system to the IMEI from my AT&T Branded S8 that i provided them. 965U1 has worked flawless ever since. All features work.
nugzo said:
Yes your IMEI is in their system. But it's not an IMEI from a branded ATT phone. You have to have the IMEI from an ATT phone like others have said, and like i had to do or you will not get the features, no matter what firmware you flash. This has been discussed in many threads. You have to have ATT change your IMEI in their system.
Wont help unless you have a 965U or the IMEI from an ATT phone . ATT Features will not work on 965U1 IMEI. AT&T told me theses features wouldn't work on an unlocked phone and asked if i had the unlocked version. I told them no, it was an ATT phone i bought from Best Buy and it has an ATT logo (not the truth, got it from Samsung) and that i read in the forums that there were some issues with the S9 and that changing the IMEI fixed everyone's problems. I said i had my s8 here that everything works on and she said it's worth a shot to try and she changed mine in their system to the IMEI from my AT&T Branded S8 that i provided them. 965U1 has worked flawless ever since. All features work.
Click to expand...
Click to collapse
sounds about right.. i mean you can switch csc while on U1 depending on the sim card inserted but U1 isnt meznt to have all the carrier crap they need for the special features to work so u get the bare minimum..
while on U firmware, it seems the csc doesnt fully switch like they did on the S8 devices.. i tested this on my sim unlocked vzw s9+ with an att sim and a sprint sim and although data and calls worked,it stsyed on verizon bootani and bloat etc etc no matter what i did.. before on s8 devices after a reset it would have changed the boot ani,bloat and woulda had all the carrier features..
im also surprised they changed your imei lol.. i thought that was illegal lol.. i guess if the carrier does it then its fine haha
nugzo said:
Yes your IMEI is in their system. But it's not an IMEI from a branded ATT phone. You have to have the IMEI from an ATT phone like others have said, and like i had to do or you will not get the features, no matter what firmware you flash. This has been discussed in many threads. You have to have ATT change your IMEI in their system.
Hard to believe that they would just accept another IMEI and register it to your phone. I thought these were all unique numbers that couldn't be used on more than one device. How did that change affect the phone that originally had the branded IMEI?
Click to expand...
Click to collapse
Stuart R said:
nugzo said:
Yes your IMEI is in their system. But it's not an IMEI from a branded ATT phone. You have to have the IMEI from an ATT phone like others have said, and like i had to do or you will not get the features, no matter what firmware you flash. This has been discussed in many threads. You have to have ATT change your IMEI in their system.
Hard to believe that they would just accept another IMEI and register it to your phone. I thought these were all unique numbers that couldn't be used on more than one device. How did that change affect the phone that originally had the branded IMEI?
Click to expand...
Click to collapse
Didnt affect original s8 i used at all. or the s9. I replaced the s8 with the s9 when it came out so i just used the sim out of the s8 when the s9 arrived. s8 is just a spare phone now. I asked the operator if this would disable the other phone that the IMEI came from and she said no. I put sim from s9 in s8 afterwards just to test and it worked fine. They arent changing the IMEI of your actual s9, it still shows your original IMEI in your phone settings. They are just using the IMEI you provided on their end. What is actually going on behind the scenes i dont know. Maybe somebody that works in carrier support or may just have knowledge on how this actually works could chime in. I'm guessing they just use the IMEI to activate the features, since the unlocked one isn't eligible. I saw a better explanation in one of the firmware threads, if i run across it i'll post the link.
Click to expand...
Click to collapse
I will reiterate what is said above and clarify my post. You aren't asking the support team to change your phones imei. I think as stated previously that is a forbidden/illegal maneuver. The support request is to change the imei which is active in the at&t system as only carrier branded phones are able to use certain at&t features.
If you have an old AT&T phone its imei can be used to "trick" at&t into activation/provisioning. Then you can put your sim into a U1 phone using at&t firmware and use carrier specific features.
Hopefully, this is easier to understand and clears up some of the confusion I may have introduced in my original reply.
jay2o01 said:
I will reiterate what is said above and clarify my post. You aren't asking the support team to change your phones imei. I think as stated previously that is a forbidden/illegal maneuver. The support request is to change the imei which is active in the at&t system as only carrier branded phones are able to use certain at&t features.
If you have an old AT&T phone its imei can be used to "trick" at&t into activation/provisioning. Then you can put your sim into a U1 phone using at&t firmware and use carrier specific features.
Hopefully, this is easier to understand and clears up some of the confusion I may have introduced in my original reply.
Click to expand...
Click to collapse
I presume I can use the IMEI from another brand of working AT&T phone such as an iPhone 6S (in this case, my wife's)?
Stuart R said:
I presume I can use the IMEI from another brand of working AT&T phone such as an iPhone 6S (in this case, my wife's)?
Click to expand...
Click to collapse
Another thought... Say I get an old Galaxy S6 which uses the same size Nano SIM as my S9+. I move my S9+ SIM to the S6, update it to the latest AT&T firmware and enable WIFI calling. If I then move my SIM back to my S9+, will the carrier features now work?
Stuart R said:
Another thought... Say I get an old Galaxy S6 which uses the same size Nano SIM as my S9+. I move my S9+ SIM to the S6, update it to the latest AT&T firmware and enable WIFI calling. If I then move my SIM back to my S9+, will the carrier features now work?
Click to expand...
Click to collapse
This is exactly what I'm doing. I use an older LG phone and the sim/IMEI then swap it to my u1 with AT&T fw after the device is provisioned.
jay2o01 said:
This is exactly what I'm doing. I use an older LG phone and the sim/IMEI then swap it to my u1 with AT&T fw after the device is provisioned.
Click to expand...
Click to collapse
Glad to know that works. I can pick up an old AT&T S6 pretty cheaply on ebay. Guess I'll give that a try. Thanks
Download visual voicemail from apk mirrow
jay2o01 said:
This is exactly what I'm doing. I use an older LG phone and the sim/IMEI then swap it to my u1 with AT&T fw after the device is provisioned.
Click to expand...
Click to collapse
I previously had an AT&T branded S8+ with the same SIM that I'm using in the unbranded S9+ but I guess I never provisioned (enabled) WIFI calling. Dunno.
The "trick" of giving them an IMEI from an ATT branded phone doesn't usually work any more, maybe it used to, years ago.
This is why I won't buy OnePlus phones any more. I love their devices, best bang for the buck on the market, but no amount of my fiddling would get ATT to recognize it and provision VoLTE... so no wifi calling, no HD calling... when you make a call, your data drops to 3G, etc...
My Essential, somehow was on their "BYOD" plan and so it would give me VoLTE and HD calling, but no wifi calling. No wifi calling is stupid, because you aren't using their network at that point, so why should they even care?
SquireSCA said:
The "trick" of giving them an IMEI from an ATT branded phone doesn't usually work any more, maybe it used to, years ago.
This is why I won't buy OnePlus phones any more. I love their devices, best bang for the buck on the market, but no amount of my fiddling would get ATT to recognize it and provision VoLTE... so no wifi calling, no HD calling... when you make a call, your data drops to 3G, etc...
My Essential, somehow was on their "BYOD" plan and so it would give me VoLTE and HD calling, but no wifi calling. No wifi calling is stupid, because you aren't using their network at that point, so why should they even care?
Click to expand...
Click to collapse
"maybe it used to, years ago"... That doesn't apply in this context does it as carrier features VOLTE and Wi-Fi calling weren't even in existence years ago. And I'm not sure you have to give them anything. The claim by some is that just provisioning the features with your SIM on a branded device is enough.
Stuart R said:
"maybe it used to, years ago"... That doesn't apply in this context does it as carrier features VOLTE and Wi-Fi calling weren't even in existence years ago. And I'm not sure you have to give them anything. The claim by some is that just provisioning the features with your SIM on a branded device is enough.
Click to expand...
Click to collapse
And as someone who has repeatedly tried it, it doesn't seem to work. You can give them an IMEI from another phone, but it usually doesn't work. Either the IMEI is "on their list", or from a phone that is on the BYOD list, or it isn't. It's not the phone's fault, it is that AT&T is kinda being dicks about this... They want you to buy their phones, because most people sign a contract to get the cheaper price, or use their NEXT financing to spread the costs out. That creates a barrier to exit for most customers and protects AT&T's revenue stream from monthly invoices.
While bringing your own device makes them just as much money from the monthly bill, it doesn't help them "retain customers by locking them into a contract", so they usually don't give you full functionality...
I have had a working SIM from an ATT branded phone that was properly provisioned, popped it into my other device, and VoLTE went away. I would call them up and give them the IMEI from the phone, or one that I know worked, and still no go. The one exception was the Essential, and that was because for whatever reason, Essential went to the effort to get it on their BYOD list.
Trust me, if it was easy, I would be doing it and buying OnePlus phones exclusively every 6 months and that would be the end of it. LOL

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