My Moto G which I bought from Saudi Arabia 2 days ago before coming back to Egypt for good has the following scenario:
Note: I'm using the original moto g charger "500 mah" that came in the box with my phone.
1st 100% charge overnight, then lasted almost 14 hrs.
2nd overnight charge, only did 95% "even tho it was plugged for 7-8 hrs" and lasted 7 hrs before battery go to zero level and device shut down.
when my phone shut down, it got stuck at the coma status, I tried every method mentioned in this post but the "waiting till the next day method" and nothing did work.
methods I used: freezer, fridge, 18 sec power on, 1 minute power on, 2-3-4 minutes power on and even the exact method on Motorola website and that method one member suggested to blug in the headphone while trying to power on or charge.
chargers I used with every method: Moto G 500 mah, Alcatel 550 mah, Galaxy Tab 7 2ah and Blackberry USB cable on computer.
result, nothing! phone still dead, and i can't return it cause I'm in a different country now and we don't even have it yet here.
my Moto G is 16GB, dual sim and running stock Kit Kat 4.4 which is available for the phone. no modified roms or any other dev setting was applied, the phone wasn't rooted. it's just like out of the box, few apps installed "some of them are downloaded from the internet" and stock upgraded to kit kat.
before hitting the zero level, the phone was charged for few minutes on a samsung charger, most probably it's for a note 3. when it went off I tried a car charger "bleackberry" for few minutes which gave me 3 pulse led white notification and nothing else.
I guess this shouldn't be related to the situation, but I'm using a data sim as sim 2 for internet and sim 1 for calls only. phone internet is running on H+ most of the time, 3G the if not H+.
I'm going to wait till tomorrow and try again, hopefully it works. but if anyone got any ideas or solutions PLEASE go on and reply with it even if you're not sure or if it's a crazy idea out of the box.
I only used the phone for 2 days :crying: I had VERY high expectations for this phone :crying:
(Update 1) I left the phone unplugged for 12 hours, plugged it in the 550mah charger for 2-3 hours, pressed the power button 1-2-3 minutes and no results still. also motorola Asia didn't reply to my email yet.
(Update 2) I unplugged the battery and put it back on, still nothing. some guy told me to connect it to a box and restore the software back to Jellybean and that the box should be capable of booting the phone up. will try that and refer back to you.
I really hope you find a solution for this, since I'm an Egyptian too who is interested greatly in moto g and may take the plunge of buying it from amazon, this really freaks me out.
I haven't read all the posts in the other topic on this subject but from what I read on other websites and could be mentioned before, you can try the following:
Plug a higher mAH charger (suggested 850 for example or 5V 2A charger) as it was probably with your blackberry car charger, then hold the power button for 2 minutes, If the LED blinks keep it charging for 10 minutes.
No idea If it would work or not of course.
I did so
Mamoun14 said:
I really hope you find a solution for this, since I'm an Egyptian too who is interested greatly in moto g and may take the plunge of buying it from amazon, this really freaks me out.
I haven't read all the posts in the other topic on this subject but from what I read on other websites and could be mentioned before, you can try the following:
Plug a higher mAH charger (suggested 850 for example) as it was probably with your blackberry car charger, then hold the power button for 2 minutes, If the LED blinks wait 10 minutes after that.
No idea If it would work or not of course.
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Click to collapse
Thank you bro, I know u get the whole pic.. I did actually try the car charger for almost 30-40 minutes but nothing.. only 3 blinks and that's it.. it didn't even keep the led on for few seconds,, just the 3 blinks and when I tried to turn it on, nothing!
btw, from the past 2 days, it's a great phone.. only this issue.. also the official kit kat update is a poor one, missing a lot of features but works GREAT on the phone.. u can get the phone from UAE or KSA.. the 16GB dual sim card is being sold for 900AED or 900SAR which is actually a TRUE bargain. also the charger u get with the phoneis 500 mah, so you better use another one that can charge faster cause this one is REALLY slow. you can use up to 1500mah
hopefully tho i get a decent reply from motorola for this issue.. no high hopes tho since it's not available in Egypt. :crying:
Yes, the price to value ratio for the moto g is incredible, it's really unfortunate that it wasn't/won't be released in Egypt.
Well, If I were you I would have tried the only suggestion remaining: to leave the phone for 24 hours without plugging it in or trying to power it on, then attempt again to charge it the next day. I really wish you luck in fixing this.
In the meantime, I will keep looking for any other suggestions and If I find any I will post here.
yeah!
Mamoun14 said:
Yes, the price to value ratio for the moto g is incredible really, it's really unfortunate that it wasn't/won't be released in Egypt.
Well, If I were you I would have tried the only suggestion remaining: to leave the phone for 24 hours without plugging it in or trying to power it on, then attempt again to charge it the next day. I really wish you luck in fixing this.
In the meantime, I will keep looking for any other suggestions and If I find it any I will post it here.
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that's actually what I'm doing, I've unplugged the phone and will re-plug it again when I wake up in 10-11 hrs..
and Ma'mon, check you private msg inbox..
I was thinking of buying this
I really need a Android Kitkat phone that isn't too expensive, I saw the Moto G and thought about buying one but if this happens then I wont
i guess.
JamesDoesCoding said:
I really need a Android Kitkat phone that isn't too expensive, I saw the Moto G and thought about buying one but if this happens then I wont
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Click to collapse
well, the phone is amazing, really fast and good in every way except few things, some basic not very important features are missing and this drained out not charging issue.
on this post everyone was able to fix their issue, except me.. so it seem fixable 99% and u can also skip this issue if u simple shut down your phone when it reach 3-4% and turn it on again when the charger is there.. i guess.
btw, I had an S4 LTE before the moto g, and I'll never pick the S4 again. i enjoyed the moto g more and the S4 sucked in many ways like over heating and battery life time which was 6-7 hrs and the cheap housing materials "screen cracked when had a slight fall and fixing it was half the price of a new S4"
Im having the same problem as you, i tried every method as you. The 24hours method i havent fully tried it yet. I left it for 24 hours and when i plugged it in the charger I still have the same problem. The people in motorola told me to leave it for 2-3 hours on charge and that's what exactly what im doing. I will get back to you if anything happens.
I did that
Dilanwizzy said:
FadyGZ said:
My Moto G which I bought from Saudi Arabia 2 days ago before coming back to Egypt for good has the following scenario:
Note: I'm using the original moto g charger "500 mah" that came in the box with my phone.
1st 100% charge overnight, then lasted almost 14 hrs.
2nd overnight charge, only did 95% "even tho it was plugged for 7-8 hrs" and lasted 7 hrs before battery go to zero level and device shut down.
when my phone shut down, it got stuck at the coma status, I tried every method mentioned in this post but the "waiting till the next day method" and nothing did work.
methods I used: freezer, fridge, 18 sec power on, 1 minute power on, 2-3-4 minutes power on and even the exact method on Motorola website and that method one member suggested to blug in the headphone while trying to power on or charge.
chargers I used with every method: Moto G 500 mah, Alcatel 550 mah, Galaxy Tab 7 2ah and Blackberry USB cable on computer.
result, nothing! phone still dead, and i can't return it cause I'm in a different country now and we don't even have it yet here.
my Moto G is 16GB, dual sim and running stock Kit Kat 4.4 which is available for the phone. no modified roms or any other dev setting was applied, the phone wasn't rooted. it's just like out of the box, few apps installed "some of them are downloaded from the internet" and stock upgraded to kit kat.
before hitting the zero level, the phone was charged for few minutes on a samsung charger, most probably it's for a note 3. when it went off I tried a car charger "bleackberry" for few minutes which gave me 3 pulse led white notification and nothing else.
I guess this shouldn't be related to the situation, but I'm using a data sim as sim 2 for internet and sim 1 for calls only. phone internet is running on H+ most of the time, 3G the if not H+.
I'm going to wait till tomorrow and try again, hopefully it works. but if anyone got any ideas or solutions PLEASE go on and reply with it even if you're not sure or if it's a crazy idea out of the box.
I only used the phone for 2 days :crying: I had VERY high expectations for this phone :crying:
(Update 1) I left the phone unplugged for 12 hours, plugged it in the 550mah charger for 2-3 hours, pressed the power button 1-2-3 minutes and no results still. also motorola Asia didn't reply to my email yet.[/QUOTE
Im having the same problem as you, i tried every method as you. The 24hours method i havent fully tried it yet. I left it for 24 hours and when i plugged it in the charger I still have the same problem. The people in motorola told me to leave it for 2-3 hours on charge and that's what exactly what im doing. I will get back to you if anything happens.
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Click to collapse
I've already tried leaving it on a charger for 2-3 hrs, but nothing did happen. hope it work with you buddy.. mine is from the asian market, you think it differs?
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FadyGZ said:
Dilanwizzy said:
I've already tried leaving it on a charger for 2-3 hrs, but nothing did happen. hope it work with you buddy.. mine is from the asian market, you think it differs?
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Click to collapse
It shouldn't make a different, but i hope it does work. I was so getting into this phone as well. If it does work i will make sure it never reach 0% again.
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Dilanwizzy said:
FadyGZ said:
It shouldn't make a different, but i hope it does work. I was so getting into this phone as well. If it does work i will make sure it never reach 0% again.
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Click to collapse
thanks man, I really recommend you this phone, as I see this issue very easy to cross and maybe motorola will issue some update where they fix this issue..
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Click to collapse
I hope your phone works
FadyGZ said:
well, the phone is amazing, really fast and good in every way except few things, some basic not very important features are missing and this drained out not charging issue.
on this post everyone was able to fix their issue, except me.. so it seem fixable 99% and u can also skip this issue if u simple shut down your phone when it reach 3-4% and turn it on again when the charger is there.. i guess.
btw, I had an S4 LTE before the moto g, and I'll never pick the S4 again. i enjoyed the moto g more and the S4 sucked in many ways like over heating and battery life time which was 6-7 hrs and the cheap housing materials "screen cracked when had a slight fall and fixing it was half the price of a new S4"
Click to expand...
Click to collapse
Thanks for the reply, I hope your moto g works again soon
Motorola should test the battery's before shipping a phone
Ballo
I faced the same problem once. When I plugged it to charge it's battery was about 80%. Then suddenly it went to 0% and it was automatically shut down. After charging it further 30 miss, it was still 0%. I turned it off, after removing back cover I pressed battery a little. Turned it on and the problem was solved. It happened 10 days back and never again. I am totally satisfied with moto g. It's a great phone.
-connect your phone to a charger
-hold the power button for 2-3min (led should blink few times)
-leave the phone connected for 1hour
-unplug it and hold the power button for 20-30 seconds and it should turn on.
ballo508 said:
I faced the same problem once. When I plugged it to charge it's battery was about 80%. Then suddenly it went to 0% and it was automatically shut down. After charging it further 30 miss, it was still 0%. I turned it off, after removing back cover I pressed battery a little. Turned it on and the problem was solved. It happened 10 days back and never again. I am totally satisfied with moto g. It's a great phone.
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Click to collapse
I agree with you it's a great phone, i really liked it the 2 days i had it working.
I didn't try pressing the battery, but I've sent it to a local mobile shop to unplug the battery and plug it in again, hopefully it work. thanks tho for the advice.
ManBearrrPig said:
-connect your phone to a charger
-hold the power button for 2-3min (led should blink few times)
-leave the phone connected for 1hour
-unplug it and hold the power button for 20-30 seconds and it should turn on.
Click to expand...
Click to collapse
did that in every possible way and nothing, when I plug the charger the led turn white for few minutes, then when it go off whatever i do it never turn on or blink.
goldisingh57 said:
This seems to be a critical issue. Try discharging the battery to full when in use and then charge again. Repeat this several times.
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Click to collapse
it ran out once and it's not getting up again
FadyGZ said:
did that in every possible way and nothing, when I plug the charger the led turn white for few minutes, then when it go off whatever i do it never turn on or blink.
Click to expand...
Click to collapse
it should go off after few blinks. just do the procedure. it should work.
ManBearrrPig said:
it should go off after few blinks. just do the procedure. it should work.
Click to expand...
Click to collapse
okay!
Any updates on this?
Is your Moto G working now or not?
If so, how did you fix it
Several days ago my phone starting dropping battery much faster than usual. While I am at work I barely touch my phone and some days I will only use 15% over an 8 hour period. This suddenly increased to about 40-50% a few days ago. I tracked it down to the bluetooth being enabled or not. My bluetooth has been always-on for the last several months without an issue. Now I can see the battery discharge rate increase immediately when the bluetooth is turned on. I've attached a screenshot showing the problem. I had the bluetooth off in the morning and you can see the slow discharge. I turned it on for several hours and you see the steep discharge until I turned it off again and the discharge levels out. It was not connected to anything during the entire day. Does anyone have any idea why this would suddenly happen? I am going to have to turn off my bluetooth when not in use until I figure this out.
Ugggh, the more I have this phone, the more I'm starting to dislike it. I'm having the same exact issue as you! I actually wiped the phone and it's been good for about 3 days, but just today I'm back again with BT killing my battery. Plus, now there's a new OTA today, but I don't know if I wanna take it since it may cripple the phone even more and maybe kill my chances of rooting one day (if OG5 is ever rooted). Tempted to sell this damn thing and go back to an S5.
Not sure if you're still having this issue, but I wiped the phone 3 separate times and each time it resolved the issue for a few days, but then randomly would start acting up again. I wear a Pebble, so disabling BT isn't really an option. Got tired of resetting, so I went to Verizon and a replacement is being shipped to me this week. Still not sure what the cause of the issue is/was since it was flawless for 6 months....
Android 5.0.1
CleanROM 4.0.0
I'm a firefighter, and spend one night out of three at the station. During my last shift, I woke up to my phone in hboot screen. I rebooted, and it did it again several times throughout the night. It is a Samsung charger that I have been using for several months without issues. The next two nights at home...no problems.
Any thoughts on this? I have a n HTC charger to use now, but would really like to hear from the experts on this one!
Doubt its the charger bro. Back up and Run an ruu just for the hell of it. When in doubt and all that you know, can't make it worse you know that much
It is definitely the charger. I know it sounds crazy. I took the Samsung charger home and tried it again (probably against my better judgement). Within a minute or so of reaching 100% charge, it goes into bootloader. Reboot, wait a minute or so...back to bootloader. Unplug charger...no problems. Tested 3 different HTC chargers without issue.
I don't know. I realize that it doesn't sound reasonable...go figure
My S3 Frontier was a problem child when I first got it a year ago. It would never stay connected to my phone, and all I did was tinker with it and reset it over and over again for months. I was ready to Ebay it when the Tizen 3 update was pushed. Since that time, this watch has worked great, up until now. About a month ago I got new iPhone. I had a LG V10 Android phone and was a little concerned that the iPhone would mess up the watch. The Samsung app on IOS was a bit limited, but it still worked fine. About 2 days ago, the watch all of a sudden started eating up the battery. It went from 100% to 31% in about 3 hours Tuesday morn. I charged it over night, and yesterday it was fine. Today it was OK up until an hour or so ago. It went from 71% to 17% in just over an hour. I was not even using the watch. I have wifi on auto, the display always off, brightness on 6, heart rate monitor off, and no 3rd party apps installed. All I use the watch for is to keep me alerted when I get incoming texts, weather alerts, and it tells me to get up off my arse sometimes and move! I do not use it to make or answer calls, GPS and location is off. Up until now, when I would put the watch on the charger when I went to bed, the battery would be at 70-75%. I have about 20 or so watch faces all from the Samsung store and have uninstalled Facer and Watchmaker. I do not see how the watch faces could be causing this when the screen is off, but I do not know all the technical details on how this thing operates. The Samsung app on my phone does not show anything out of the ordinary running on the watch. Does anybody have any ideas before I rest this thing, or worse yet, chuck it and just go back to using my $10.00 Walmart watches!!? :laugh:
Won't hurt to try another factory reset before you retire it.
Same thing for mine was great then all the sudden drains battery like crazy.
I just did ANOTHER reset from the watch, and also removed and reinstalled the Gear app on my phone. Afterwards, did not install anything on the watch. It is still draining way too fast. This morn at 6 it was at 100%, after not using it at all, it is at 82. It is still setup as in my original post. The only thing I can think of that may have caused this was a small update that got pushed on it a few weeks go. Either way, I am tired of fighting it! I may have to contact Samsung, but I think it is out of warranty. If this thing gets the Tizen 4 update, I will give it another shot.
I just thought of something. Is there a way to reinstall Tizen 3.0.0.2 again manually without hacking the watch or sending it back to Samsung? Maybe resetting it is not enough and it needs to to be wiped , then have the OS reinstalled.
I just started experiencing the rapid drain as well? Noticed it yesterday. Put the watch on at 7am and by 11am had the warning pop up that battery was at 15%
If you Google this, there are lot of folks having the same problem with this watch. I was just on a Samsung forum where several people were reporting this issue after the 3.0.0.2 update. The thing is, my watch ran great after the 3.0.02 update! Better than it did on version 2. My problem started after no updates. My best guess is another patch or the Tizen 4 update (assuming this watch will get it) may hopefully fix this. I am found no resolution so far.
I would say try a couple things. Turn Wi-Fi off completely. Mine gets hammered when I have it on in any way, and you COULD be seeing it poll like crazy in Auto. After testing that, I'd also try turning the BT off too (Just to test)
Mine started doing this two days ago and I made no changes (I always have Wifi off, heart rate once every ten minutes, AOD off, , no GPS, non-LTE watch). I usually get up to three days and now if I fully charge it by 9pm is't dead in less than 11 hours.
I have this problem as well, started yesterday. Looking through the apps, seems like s health is the one to blame! Before once charge was getting the phone still at 77% by the end of the day....
Same here, since a couple of days ago, Samsung Health draining the battery. Can´t be a coincidence.
I guess it is possible the battery is going bad, but rechargeable batteries normally do not start losing capacity at one year of age, and it is normally a gradual process. I tried turning off wifi, and that did not help. Between 6 this morn and now (8.00 am) it went from 100 to 88% and all it did was show a few text messages from my wife. To add to my misery, the Samsung app just updated on my iPhone and now the program crashes whenever I open it and to go the Gear apps and faces. I can try reinstalling it, but it will reset the watch AGAIN, and I will have to start all over. If I was Bruce Banner I would be turning into The Hulk right now!!
son of a b!tch... i was hoping that it was a fixable thing, seems like its a widespread issue. Im having the exact same problem. started 2 days ago. Factory reset the watch and didnt even install any apps on it, just configured the watchface to diable the AOD and bezel wake. Its been fine for about 10 months and boom... utter failure. guess ill start a claim with samsung
Yes mine has worked great for over a year then all of a sudden 2 days ago it started going from 100% to dead in 3 hours or less.
sooooooo, i submitted my claim info on samsungs site and no more than 30 min following, my gear started turning its watchface on while on the charger very randomly. Did it about 6 times. Stupid coincidence? poltergeist? or are they digging into the device?
---------- Post added at 10:12 AM ---------- Previous post was at 09:38 AM ----------
factory resetting it via recovery, wish me luck
ok, reset via recovery, fully charged, lets see how this goes
sparky1337 said:
Yes mine has worked great for over a year then all of a sudden 2 days ago it started going from 100% to dead in 3 hours or less.
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Same with my device. It started 2 days ago after a factory reset, goes from 100% to dead within the first 3-4 hours of the day.
youdoofus said:
ok, reset via recovery, fully charged, lets see how this goes
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I did not think of that! I am going to try that also!!
same here started 2 days ago, haven't changed anything ... they want us to get frustrated and buy the new galaxy watch!lol
I did a reset and a master reset then restored the backup, was good for the rest of the day after that.