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Replaced battery in my N5 - now no trusted face or trusted locations

This seems very strange. my N5, stock and unrooted (5.01) battery was getting bad so I replaced it with a unit from ebay. It looked like a genuine OEM battery but I suspect it wasn't.
And despite all the videos on Youtube etc. saying you can prise the back off the N5 without breaking anything I managed to break two tabs
Anyway after I put it all back my first heartstopping moment was NFC had stopped working, both for charging and for communications. A quick Google search revealed that was because the back had not snapped on properly so the antenna in the back was not contacting the motherboard contacts properly. A quick press of the back the case, a click and all was well,
But now the phone won't do trusted face or locations which it did before. If I go to trusted face and choose improve face matching I receive an error Couldn't start finding your face. And now face unlock never works as well as trusted location (my home).
I can't believe a new battery would affect that but perhaps somebody in these forums might have some knowledge of this problem?
I will wait for 5.1 to see if it fixes the problem, else I guess I have to live with it.
Thanks

Sounds like maybe the front facing camera connection might have been disturbed during battery installation.
If it was me, I'd go into the camera app and see if the front facing camera is working properly.
If not, pull the back off again and check around the camera for anything loose. Verify your antenna connections.
Best of Luck

That one of the first things I tried and the camera is fine. Also GPS works fine so trusted location should work.

lchiu7 said:
That one of the first things I tried and the camera is fine. Also GPS works fine so trusted location should work.
Click to expand...
Click to collapse
As you mentioned, waiting for the 5.1 OTA is going the be the best option short of factory resetting and losing all your data.
Hopefully the OTA will fix it for you when it arrives to your device.
If you prefer not to wait on Google, you could Download the 5.1 OTA and ADB sideload it using the STOCK recovery.
Nexus 5 OTA Help-Desk
Looks like you would need to follow :
Scenario #1
You are completely stock. Unlocked or Locked bootloader. No root permissions.
Continue to Section A
Best of luck

The problem is not from your battery.
Trusted places and faces are broken after the last Google Play update on a number of Nexus devices after they added the "on-body detection."
Some users get it to work, some temporarily, but it is not an issue with your new battery. From the forums i read, some users (not Nexus 5 ) got it to work by turning smart lock off and on, re-doing your locations in google maps, side loading the Google Play Services apk, uninstalling the Google Play Services and reverting it to previous version (mine is grayed out.)
I notice huge battery drain coming from the Google Play Services then I disconnected the GPS and it was no longer draining. I am assuming it's having trouble or a bug where it's searching my location for the Trusted places and draining my battery. This is only an assumption though. Hopefully it will be fixed in a future update. I still have not found a fix for my N5 or N7 2013 yet.

Just so others are not put off ive changed my Battery with no issues and have taken the back off 6 times. No clips broke. It is important to make sure all clips are pushed home and you should gently press the back allover as there are a lot of connections on the back that need to make contacts with the board

joegestes said:
As you mentioned, waiting for the 5.1 OTA is going the be the best option short of factory resetting and losing all your data.
Hopefully the OTA will fix it for you when it arrives to your device.
If you prefer not to wait on Google, you could Download the 5.1 OTA and ADB sideload it using the STOCK recovery.
Nexus 5 OTA Help-Desk
Looks like you would need to follow :
Scenario #1
You are completely stock. Unlocked or Locked bootloader. No root permissions.
Continue to Section A
Best of luck
Click to expand...
Click to collapse
I got the OTA update for 5.1 and it's made no difference. Might have to look at some other solutions.

chrisinsocalif said:
The problem is not from your battery.
Trusted places and faces are broken after the last Google Play update on a number of Nexus devices after they added the "on-body detection."
Some users get it to work, some temporarily, but it is not an issue with your new battery. From the forums i read, some users (not Nexus 5 ) got it to work by turning smart lock off and on, re-doing your locations in google maps, side loading the Google Play Services apk, uninstalling the Google Play Services and reverting it to previous version (mine is grayed out.)
I notice huge battery drain coming from the Google Play Services then I disconnected the GPS and it was no longer draining. I am assuming it's having trouble or a bug where it's searching my location for the Trusted places and draining my battery. This is only an assumption though. Hopefully it will be fixed in a future update. I still have not found a fix for my N5 or N7 2013 yet.
Click to expand...
Click to collapse
Not sure if that applies to me. I had the problem after I replaced the battery (though it could be coincidental) but before 5.1 where I understand is when on-body detection was first implemented.
I managed to get trusted places to work by walking around my section and getting the phone to recognise a new location which is basically the same as my home but with a different name. That seems to work but I still cannot get face detection, either with unlock or improve matching.

I found the reason for my large battery drain, it was one of my weather apps refreshing through Google play Services. I also did a temp fix for Trust Places like the other user did. I added two places next to my house, close enough to all cross each other. That did the trick for now.

Here's what worked for me
I got a phone call when my Nexus 5 was locked and instantly Trusted Face crashed and gave me a force close message. Here's how I managed to fix it:
1) First, I removed the existing face data and turned off Trusted Face.
2) From Settings --> Apps --> All, I found Trusted Face and Cleared Cache, Data, Force Stopped the app and then disabled & enabled the app.
3) Rebooted the phone holding the power button (Not through the menu)
4) Turned on Trusted Face and registered my face.
5) Then I had coffee, but that's not relevant to the case.
Note: I know some of the above steps are unnecessary and repetitive, but nothing else worked for me.
Good Luck !

Thanks. I tried that and now Trusted Face is working again.

PHP:
lchiu7 said:
Thanks. I tried that and now Trusted Face is working again.
Click to expand...
Click to collapse
I'm glad it worked.

[q] does smart lock with Bluetooth device work for you?

Has anyone else tried using a Bluetooth device go smart unlock your phone?
I can register my Bluetooth headset for the function but my phone still gets locked and requires my fingerprint after the screen is off for a few minutes
My phone is locked due to exchange security policies.
Sent from my SM-G920I using XDA Free mobile app

Works fine in my truck...

Works fine with my Sony SW3

Works fine with my moto 360

Same thing happens to me, but for location. I raised with Samsung on twitter and they asked me to email them. I've done so. Will let you know if I get any update.

I see the same issue - I have tried with two bluetooth devices and also a location. None of these bypass the need for fingerprint to unlock the phone. I also tried with PIN security - same issue. My phone has an exchange account linked which altered some security settings, maybe this is it? However, same account and same Android version on a Nexus5 and there was no problem.

yea im having issues as well. I do have exchange security as well but this worked fine on my Nexus 5. I'm also having issues where my Nexus 5 could skip songs via bluetooth. This does not work via google music now via my pioneer headunit. I cant tell if this is android bluetooth issues or what??

I have the same issue. Just disabled my exchange policy and it started working. It does not ask for fingerprint or pin any more.
This is weird because same setup on Nexus 5 worked fine. There smart lock overrode the exchange policy, but looks like Samsung has decided to give exchange policy higher preference than smart lock.

same for me just work with car Bluetooth but not with locations

Ok, moved Exchange account into Knox (which is awesome by the way) and now the smart lock works. Proves it was Exchange security causing it.

Cool, looks like exchange is the root cause.
Let me go explore knox as well!
Sent from my SM-G920I using XDA Free mobile app

I'm having the same issue with no exchange account set up.

teethgrinder32 said:
Same thing happens to me, but for location. I raised with Samsung on twitter and they asked me to email them. I've done so. Will let you know if I get any update.
Click to expand...
Click to collapse
+1 on location. But Bluetooth is perfect for me.

I had the same issue, smart lock works with BT but not with location.
What helped for me: I used location of Home from maps, it wasn't work. When I added "new" place and used near address it started working. I'm not using Exchange with security (I'm used to using Office365 and there isn't this rule)

works fine here over bluetooth to my gear 2 neo smart watch , and my turtle beach elite 800 wireless headphones , also location lock is working here on the w8 stock unrooted.

rakh1 said:
Ok, moved Exchange account into Knox (which is awesome by the way) and now the smart lock works. Proves it was Exchange security causing it.
Click to expand...
Click to collapse
What is knox? How did you accomplish this - I really want to get this trusted device unlock enabled. Thanks in advance.

I have the same issue - smart lock works without "corporate" account. However when I setup a "corporate" account (Exchange, or in my case - it's Google Apps with Google Device Policy) - smart lock stops working.
You can configure trusted devices/locations, but you need anyway to unlock device using pin/fingerprint/or whatever. Exactly same configuration worked well with recently replaced HTC One M7 (Sense version with Lollipop).
It's my first Samsung device after about 5 years with Android.. is there any chance they fix anything like that, is it worth to bomb tech. support about it?
On the side note, regarding alternative solution - I'm a bit curious how Knox is working. I don't like additional layer it adds to a system, and I don't really need such paranoid level of security, but.. maybe Knox is not so bad? Does it show notifications from Knox applications? How all apps are working in background, or do I need to unlock Knox each time I need to check the mail?

Yay, the upgrade to 5.1.1 has fixed this.

How do you disable exchange policy?

Update took care of it - I did not change anything.

Trusted Location

So is there any way to enable a Trusted Location? Like for example, tell your cell phone not to lock when you are at home? I have added a Trusted device (huawei watch) but I don't always have the watch on and charged. I had Trusted Location enabled on my Nexus 6 but just can't find it anywhere on the Mate 9. Thanks in advance for any help.

Darkbob said:
So is there any way to enable a Trusted Location? Like for example, tell your cell phone not to lock when you are at home? I have added a Trusted device (huawei watch) but I don't always have the watch on and charged. I had Trusted Location enabled on my Nexus 6 but just can't find it anywhere on the Mate 9. Thanks in advance for any help.
Click to expand...
Click to collapse
did you try (my phone is not in English):
Settings
Advanced Settings
Security (or similar)
Advanced -> Trusted agents (or similar) -> enable Google smart lock?

Nisam Mate said:
did you try (my phone is not in English):
Settings
Advanced Settings
Security (or similar)
Advanced -> Trusted agents (or similar) -> enable Google smart lock?
Click to expand...
Click to collapse
Thanks for your reply. Yes, I Sure did. I've got Google Smart Lock enabled. It's working with my Huawei smart watch but I don't see Trusted Locations and I don't see anything about "on body" unlock - stuff I'm used to seeing with my Nexus 6.

To my knowledge it was possible on the mate 8 but it's not on the mate 9.
Sent from my MHA-L29 using XDA-Developers Legacy app

Darkbob said:
Thanks for your reply. Yes, I Sure did. I've got Google Smart Lock enabled. It's working with my Huawei smart watch but I don't see Trusted Locations and I don't see anything about "on body" unlock - stuff I'm used to seeing with my Nexus 6.
Click to expand...
Click to collapse
sorry, i don't know that as I am not using that feature.. and I am really trying to like huawei mate 9, but it stays more and more at home, prefer OP3T and even HTC 10 more.. and i REALLY REALLY will try to give it another chance..

I still have the Mate 8 and it wasn't poosible on that device either - only bluetooth. Bit of a bummer really.

Anybody has chinese model AL00 in this topic?
I extracted system apps from rom al00c00b156 and found HwTrustPlace and HwTrustAgent
Think, this model has that function...
On my MHA-L29C432 is HwTrustAgent only
P.s. At this time is no way to install system apps from one model to other

It indeed was the Chinese mate 8 with that option.
Sent from my MHA-L29 using XDA-Developers Legacy app

This is the only feature I miss from my Nexus 6p.
Huawei and there over exaggerated security.

I miss Trusted Face... but yeah, seems like none of that stuff is available...

So funny thing happened to me today. I was missing the trusted places feature as well, since I got my Mate 9 4 days ago. Well today, similar to what my Pixel Xl did, my mate 9 asked me if I wanted to add my current location (Home) to the trusted places. I said hell yeah, and now my phone no longer requires fingerprint or pin unlock while at home.
I can also confirm that trusted face is also available in the same menu that had the trusted places.
The only issue is that I haven't found a way to get back to that menu. It seems since it is a native Android function that it is there, but EMUI has it masked with no menu item to access it.

tarheel23 said:
So funny thing happened to me today. I was missing the trusted places feature as well, since I got my Mate 9 4 days ago. Well today, similar to what my Pixel Xl did, my mate 9 asked me if I wanted to add my current location (Home) to the trusted places. I said hell yeah, and now my phone no longer requires fingerprint or pin unlock while at home.
I can also confirm that trusted face is also available in the same menu that had the trusted places.
The only issue is that I haven't found a way to get back to that menu. It seems since it is a native Android function that it is there, but EMUI has it masked with no menu item to access it.
Click to expand...
Click to collapse
This is happening to me - got a Mate 9 (US) a week ago, couldn't find trusted places anywhere, today got prompted to add my home address as a trusted place which worked, but I can't find trusted place settings anywhere to add additional addresses or make changes! Bizarre

The Mate 9 does have the feature. It's called Smart Unlock settings. The best way to get to it is going to Security & Privacy, and type Smart Unlock in the search bar.
UPDATE: I found the exact location. Settings>Security & privacy>Screen lock & passwords>Smart unlock. Be sure to reboot for the changes to take effect. I had to do this after pairing it with my car.

Fingerprint unlock disabled when work profile is active

Hi all, delighted by my brand new device (exynos) but a strange behaviour occured when I installed my company MDM.
Impossible to unlock with the fingerprint, in the settings the biometrics section is greyed out.
It was working fine before. As soon as I removed the professional profile, it worked again, and as soon as I set it up again, it didn't.
Strangely enough, the MDM allows the fingerprint to log into the professional apps (like Boxer).
Anyone here uses a company profile with the S10e ?
Sounds like a bug or a company restriction? It worked fine before with my old MotoG5+ with an outdated security patch, and my colleagues with other types of Galaxy phones don't have this issue.
Thanks for any thought.

I use work mode and Microsoft InTune. The fingerprint sensor works normally. The sensor itself is a bit annoying but the operation is as intended.
The fingerprint settings have an option for fingerprint always on.

Same thing happened to me. My company uses VMware Intelligent HUB in a work profile. After installing it, could no longer unlock with fingerprint. Options are grayed out in security settings. Uninstalled the work profile and I get fingerprint unlock back. Since the only thing I needed was email, I'm just using the web interface in chrome (how is that more secure???). It all worked fine on my pixel 2, so this is specific to s10e. I refuse to install the work profile if it disables the fingerprint unlock. Emailed my IT department to see if they can change the policy, but not hopeful about that.

"Ok google" not working on locked and turned off screen.

Hi, a have a problem with my POCO X3 NFC.
After update of MIUI 12 "ok google" on locked and turned off screen stopped working.
Before the update, it was working perfectly. Now "ok google" is working only when the screen is on, also when the phone is locked.
I have tried almost everything, uninstalling updates of google app, recording new voice for google assistant, but have no solution still...
Can you help me?
For me, this feature is very important.
With greetings,
Łukasz G.

Hello, go to your "google" app to launch discover, then on the bottom right you should have "More", then choose "settings" -> "voice" at the bottom you should see "voice from headset/locked phone" : turn that ON and it should work.
(My phone is not in english so the exact names might be a bit different)

I've done what you said... nothing changed.

same here.. just won't work, on poco f 1 worked fine

black_dott said:
same here.. just won't work, on poco f 1 worked fine
Click to expand...
Click to collapse
did you try factory reset?

no i didn't

Is there any solution to this problem??
Also "ok google" using Bluetooth device not working also (settings are ok)...
Can in it be a problem with the POCO microphone and constant listening?

Czy ktoś znalazł rozwiązanie problemu??

The same here. Tried to get updated, reseted Google app. Nothing, so pity!

I am on MIUI Global 12.0.4 with all voice option enabled but, like @grabolukasz , 'ok google' only works if I'm with the screen on (even if locked).
@grabolukasz are you sure it worked before the update?

Hello. Same issue with my Samsung Galaxy A3 2017

Same problem with my poco 3. It's never worked for me. Very frustrating. :-(

i am curious why people use that ok google. isn't on bloatware list for removal?

Afaik google blocked that and made it only pixel exclusive some years back. I have a 5t and was using omnitreskmod. It got screenoff voice commands working but after some months it didnt work and i remember people saying blame google... But still, i wouldnt use it now as it will drain battery.

There are ways to do it (google it).
But it is not safe (google can mistake somebody's voice for yours), so it got removed.
You can do it through bt/wired earphones etc

I'm also looking to have this.
But it is not safe (google can mistake somebody's voice for yours), so it got removed.
You can do it through bt/wired earphones etc
Click to expand...
Click to collapse
This is not an issue, you can disable "personal results" in the lock screen.
Afaik google blocked that and made it only pixel exclusive some years back. I have a 5t and was using omnitreskmod. It got screenoff voice commands working but after some months it didnt work and i remember people saying blame google... But still, i wouldnt use it now as it will drain battery.
Click to expand...
Click to collapse
This is not true, my mi 9T Pro/K20 Pro has this feature and works great without issues.
I mainly used this feature to tell google to turn on/off lights. And required me to unlock the phone to execute the command. But I would use google smart lock (mi band) to have my phone unlocked while at home.

In poco F3 eea original rom Is It working good but you have to check in system apps an app called Qualcomm voice assist that are installed and working... Only on poco rom the phone Is It compatibile with this app... On Xiaomi Eu or One Os don't working because if you search this app don't exists and on Google play store are not available... Sorry my bad english guys ... i Hope you understand

Incredible! That seems to solve the problem. Its working fine for 2 days now! Thanks a lot man!
In my case 'qualcomm voice assist' didn't have access to microphone for some reason.

The same here with Poco F3 miui 12.5.4 EU
not working when device locked
and works poorly otherwise (not sensitive at all)