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Hi - I have the stock rooted EE4 ROM, and I needed to do a factory reset this afternoon. Before the reset, I backed up all my apps with MyBackup Pro.
While it restored mostly OK, I seem to be stuck now.
A number of my apps show that they need to be updated.
However, my Market app is the old one (probably the one that was embedded in the ROM). Now, whenever I try to update (or, install) any of my apps, the download just seems to abort after a second, and none of my apps are getting updated/installed.
It doesn't matter if it is a new or old app - nothing gets downloaded. I do have 3G/4G data available, since I can browse OK, and the Market does show apps in its GUI.
How do I fix this?
Thanks ...
¿GotJazz? said:
Hi - I have the stock rooted EE4 ROM, and I needed to do a factory reset this afternoon. Before the reset, I backed up all my apps with MyBackup Pro.
While it restored mostly OK, I seem to be stuck now.
A number of my apps show that they need to be updated.
However, my Market app is the old one (probably the one that was embedded in the ROM). Now, whenever I try to update (or, install) any of my apps, the download just seems to abort after a second, and none of my apps are getting updated/installed.
It doesn't matter if it is a new or old app - nothing gets downloaded. I do have 3G/4G data available, since I can browse OK, and the Market does show apps in its GUI.
How do I fix this?
Thanks ...
Click to expand...
Click to collapse
Go settings=>applications=>manage applications=>all applications=>market and clear data on the market. Also if you used the factory reset through settings=>privacy, you should never do this from a custom ROM. You should only use that option from a stock ROM.
Awesome, Landshark! That worked!
If I could "thank" you 5 times, I would!
Cheers!
Hi everyone,
I have been using my nexus 5 since 4-5 days now and everything was working fine till last night when whatsapp started giving me errors (unfortunately app has been closed). I uninstalled whatsapp and when I am trying to re install it, its now giving me error "unknown error code on application install -24"
I have tried installing via apk, playstore's website, cleared the cache and data of playstore app, rebooted phone but nothing works.
I am hesitant to root my nexus 5 as there is no official recovery available and people are having issues when rooting the device and I cannot afford to have an unstable phone. Hard reset is an option but I would like to avoid it if possible. I have read that if I delete the related whatsapp folder from data/data folder somehow then it will fix the issue. Is there any way I could access and delete that folder without being rooted or if someone has any other solution to my problem.
Any help is much appreciated
Kamran9558 said:
Hi everyone,
I have been using my nexus 5 since 4-5 days now and everything was working fine till last night when whatsapp started giving me errors (unfortunately app has been closed). I uninstalled whatsapp and when I am trying to re install it, its now giving me error "unknown error code on application install -24"
I have tried installing via apk, playstore's website, cleared the cache and data of playstore app, rebooted phone but nothing works.
I am hesitant to root my nexus 5 as there is no official recovery available and people are having issues when rooting the device and I cannot afford to have an unstable phone. Hard reset is an option but I would like to avoid it if possible. I have read that if I delete the related whatsapp folder from data/data folder somehow then it will fix the issue. Is there any way I could access and delete that folder without being rooted or if someone has any other solution to my problem.
Any help is much appreciated
Click to expand...
Click to collapse
Same thing happened to me, Did you enable ART? Because that's what caused my errors (force closing). After switching back to Dalvik and trying to re-install, i was getting -24 error on the play store. I rebooted a few times and left it for a few hours. Tried again and it worked.
Whatsapp is i believe in-compatible with ART.
ronilzizou said:
Same thing happened to me, Did you enable ART? Because that's what caused my errors (force closing). After switching back to Dalvik and trying to re-install, i was getting -24 error on the play store. I rebooted a few times and left it for a few hours. Tried again and it worked.
Whatsapp is i believe in-compatible with ART.
Click to expand...
Click to collapse
Yes, I switched to ART . I went back to Dalvik and tried installing it but it still didnt work
Kamran9558 said:
Yes, I switched to ART . I went back to Dalvik and tried installing it but it still didnt work
Click to expand...
Click to collapse
Okay, As for as i know, it did fix itself when i rebooted a few times and after a while it just worked.
Things i also tried that might have helped. Clear cache for the playstore which you tried. i would do this again after you switched back to Dalvik. and make sure whatsapp is uninstalled before switching to Dalvik. Once you switch back and have cleared cache from the playstore, try to re-install Whatsapp.
As for the backup, on your phone is a whatsapp folder that has a backup of your messages and photos etc. When you re-install whatsapp it'll pick that up and restore your stuff. There is no need to delete that folder.
I Hope that fixes it for you.
ronilzizou said:
Okay, As for as i know, it did fix itself when i rebooted a few times and after a while it just worked.
Things i also tried that might have helped. Clear cache for the playstore which you tried. i would do this again after you switched back to Dalvik. and make sure whatsapp is uninstalled before switching to Dalvik. Once you switch back and have cleared cache from the playstore, try to re-install Whatsapp.
As for the backup, on your phone is a whatsapp folder that has a backup of your messages and photos etc. When you re-install whatsapp it'll pick that up and restore your stuff. There is no need to delete that folder.
I Hope that fixes it for you.
Click to expand...
Click to collapse
Ok, Here is what I did.
After switching back to Dalvik I rebooted the phone couple of times, Cleared the data and cache of playstore app then tried downloading again but still the same error
Kamran9558 said:
Ok, Here is what I did.
After switching back to Dalvik I rebooted the phone couple of times, Cleared the data and cache of playstore app then tried downloading again but still the same error
Click to expand...
Click to collapse
Right so far thats what i did, and thats exactly what happened to me. I just left it for a few hours and tried again it worked. Just give it a few hours and re-try / reboot and re-try.
It didnt work. I had to factory reset my phone eventually and wasted my evening doing all the restores, I wish Android had a seamless backup system something like that of Apple's. Helium/Titanium/mybackup, all of them have some kind of flaws
Kamran9558 said:
It didnt work. I had to factory reset my phone eventually and wasted my evening doing all the restores, I wish Android had a seamless backup system something like that of Apple's. Helium/Titanium/mybackup, all of them have some kind of flaws
Click to expand...
Click to collapse
Than you are not using TB or Helium as you should bro, app and data restoring always worked perfectly for me
gee2012 said:
Than you are not using TB or Helium as you should bro, app and data restoring always worked perfectly for me
Click to expand...
Click to collapse
I am not rooted at the moment so TB wasnt really an option. Helium works fine only for apps and their data but I am looking for something that can restore my phone exactly how it was before the reset including home screens, settings etc without being rooted.
Kamran9558 said:
I am not rooted at the moment so TB wasnt really an option. Helium works fine only for apps and their data but I am looking for something that can restore my phone exactly how it was before the reset including home screens, settings etc without being rooted.
Click to expand...
Click to collapse
That what you are looking for would be a nandroid backup made in a custom recovery, that restores everything. But not possible without root.
Hi,
I have the same problem. Error -24 if I want to install Whatsapp from Google Play Store. Local installation after downloading the APK from Whatsapp gives also an error (app not installed).
Tried several times to delete the cache and setting of the Play Store app and the Google Framework. Followed by restarts of the phone. Until now I was NOT succesful.
As far as I read on other forums, the problem is, that in data/data/ already exists a Whatsapp-directory and therefore Whatsapp doesn't want to install. You could delete this directory, but only if you are rooted. I avoided this step until now, because it's a new phone with warranty and after rooting, all data ist wiped.
I also tried adb to delete this directory, but same effect. Because the phone is not rooted, I can't remove this directory by remote shell.
Is there no way to clean up such remains WITHOUT root?
Greets,
scuba4436
After OTA update from LRX22C to LRY47I, device reboots with:
"Android is starting... Optimizing app xx of xx." (few minutes)
"Starting apps." (few seconds) "Unfortunately, System UI has stopped. Report/OK"
Whatever is pressed, pop-up just reappears.
Clearing cache from recovery restarts app optimization, but error persists.
Basically it's unusable but everything works in the background.
If e-mail arrives, notification sound is heard. Already set alarms work. Notification LED works.
Device is without any modifications, bootloader is locked and usb debugging isn't enabled.
Is there any way to access data?
Is sideloading customized kernel with usb debugging possible with locked bootloader?
Can application for wi-fi access be pushed via google play with preconfigured options and started automagically?
Anyone tried to rescue data after factory reset with dumping disk image and doing forensics?
Any other ideas are welcome.
Btw, there is a thread on Google's Nexus support group were users reported same issue:
(as a new user I can't post direct link here so search for "Android 5.1 is Here!" on google)
From one message it looks as if they are working on this but there was no official answer yet.
Have you pressed playstore? Id a similar problem and it was a playstore system app needed to be updated. Got a message when pressed playstore
zerosum0 said:
Have you pressed playstore? Id a similar problem and it was a playstore system app needed to be updated. Got a message when pressed playstore
Click to expand...
Click to collapse
I wish it would be that simple. There isn't anything on the screen except pop-up.
Hi,
I've just updated from 5.0.1 to 5.1 (Nexus 5) and I'm having the same problem. The device won't go past a black screen with the error popping up every time.
I have tried wiping the cache twice but the problem persists. I don't want to factory reset because I haven't backed up my data in ages and I'm unable to retrieve that data via USB or whatever.
I believe the problem is caused by the launcher (stock in my case), when attempting to draw the wallpaper based on the info posted in Google's productforums by another user who had the same problem (xda won't let me post the URL since my account has too few posts).
I thought of sideloading a launcher from the recovery menu, considering that maybe it will be able to draw the wallpaper and the other stuff, but I don't know if that will work as I think.
Any ideas, please? Right now my Nexus is software bricked.
heatley said:
Hi,
I've just updated from 5.0.1 to 5.1 (Nexus 5) and I'm having the same problem. The device won't go past a black screen with the error popping up every time.
I have tried wiping the cache twice but the problem persists. I don't want to factory reset because I haven't backed up my data in ages and I'm unable to retrieve that data via USB or whatever.
I believe the problem is caused by the launcher (stock in my case), when attempting to draw the wallpaper based on the info posted in Google's productforums by another user who had the same problem (xda won't let me post the URL since my account has too few posts).
I thought of sideloading a launcher from the recovery menu, considering that maybe it will be able to draw the wallpaper and the other stuff, but I don't know if that will work as I think.
Any ideas, please? Right now my Nexus is software bricked.
Click to expand...
Click to collapse
i had the same problem. i think it was a rogue setting in an app. all fixed now.
Go to settings>apps>system ui and clear the cache and restart the phone. It worked for me
---------- Post added at 06:49 PM ---------- Previous post was at 06:45 PM ----------
fpga said:
After OTA update from LRX22C to LRY47I, device reboots with:
"Android is starting... Optimizing app xx of xx." (few minutes)
"Starting apps." (few seconds) "Unfortunately, System UI has stopped. Report/OK"
Whatever is pressed, pop-up just reappears.
Clearing cache from recovery restarts app optimization, but error persists.
Basically it's unusable but everything works in the background.
If e-mail arrives, notification sound is heard. Already set alarms work. Notification LED works.
Device is without any modifications, bootloader is locked and usb debugging isn't enabled.
Is there any way to access data?
Is sideloading customized kernel with usb debugging possible with locked bootloader?
Can application for wi-fi access be pushed via google play with preconfigured options and started automagically?
Anyone tried to rescue data after factory reset with dumping disk image and doing forensics?
Any other ideas are welcome.
Btw, there is a thread on Google's Nexus support group were users reported same issue:
(as a new user I can't post direct link here so search for "Android 5.1 is Here!" on google)
From one message it looks as if they are working on this but there was no official answer yet.
Click to expand...
Click to collapse
Go to settings>apps>system ui and clear the cache and restart the phone. It worked for me
Gekko2 said:
i had the same problem. i think it was a rogue setting in an app. all fixed now.
Click to expand...
Click to collapse
But what did you do? I can't do anything, it won't show the app drawer, it won't even let me enter the PIN for the sim card. Either I do stuff from recovery or nothing, and wiping the cache didn't solve it.
heatley said:
But what did you do? I can't do anything, it won't show the app drawer, it won't even let me enter the PIN for the sim card. Either I do stuff from recovery or nothing, and wiping the cache didn't solve it.
Click to expand...
Click to collapse
i was getting the same error loop and i was trapped in the loop with no way out.
here's what i did -
1. wiped cache partition, NO factory wipe - did this 2X - problem persisted.
2. hard reset device wipe back to factory state, then synced Google data, and reinstalled all apps and load all app settings backup files - problem persisted.
3. hard reset device wipe back to factory state, then synced Google data, and reinstalled all apps. this time i did not load my app settings backup files (Nova Launcher Prime, Fancy Widgets Unlocker, Calendar Status Pro, eWeather HD, Deliveries Package Tracker) on the hunch that perhaps there was an incompatible conflicting setting with 5.1 UI and one of the old app settings backups. AND i seemed to remember that the problem started as soon as i loaded the Calendar Status Pro backup settings file. i loaded all of the backup app settings files except for that one and had no problems. then i deleted that old backup file and started fresh with Calendar Status Pro and i've had no problems since.
so my guess is that you need to do a factory wipe and then reinstall all apps fresh. there may be an old setting from an old app that's conflicting with 5.1.
this is probably not what you wanted to hear but my fix required a hard reset and then starting fresh with the culprit app. yes it's a PIA and i spent most of the afternoon and my battery life fixing this problem.
let us know what you discover.
good luck!
I had the same problem: Seems that Calendar Status Pro is causing these issues.
This seems to be a huge problem with Nexus 5 and Nexus 6 users. You can see the complaints in Google's product forum.
Google Product Forums regarding the random reboots
On Android 5.1 I have been getting random reboots. There is no way to predict when it will happen. First time I was sending a message through line and phone went to a boot loop. I thought the power button was broken/stuck. Eventually it stopped boot looping and went through optimizing apps (I think i was holding down the power button). I thought I had a bad flash so i flashed the stock android 5.1 LRY47I through fastboot using the most recent usb drivers. Also wiped the device/set to default. Worked for a while and got Google Play and Gapps errors. Again I flashed the image through fastboot, reformatted/set to default settings in recovery. The third time I was getting gapps errors again so I reflashed/reformatted image through fastboot manually and not using the flash-all.bat. It seemed to work and put in all my settings again. Again I was looking at my phone, put it down, the screen was fading for sleep mode and then it boot looped and got it working and again went to optimizing apps. It booted then 2 minutes later it happened again when swiping apps away. Then a 3rd time. Clearing the Ui seemed to temporarily stop the boot loops. I am using a N5 unlocked, stock android. I thought it was a hardware problem until I saw a large number of users having the same issue on two different devices. Is there any way to create a system log to track down this problem? Thank you for suggesting the UI cache thing, but I am assuming it will boot loop/optimize apps again soon. This seems to be a huge problem for users. I hope this will be fixed soon.
chrisinsocalif said:
This seems to be a huge problem with Nexus 5 and Nexus 6 users. You can see the complaints in Google's product forum.
Google Product Forums regarding the random reboots
On Android 5.1 I have been getting random reboots. There is no way to predict when it will happen. First time I was sending a message through line and phone went to a boot loop. I thought the power button was broken/stuck. Eventually it stopped boot looping and went through optimizing apps (I think i was holding down the power button). I thought I had a bad flash so i flashed the stock android 5.1 LRY47I through fastboot using the most recent usb drivers. Also wiped the device/set to default. Worked for a while and got Google Play and Gapps errors. Again I flashed the image through fastboot, reformatted/set to default settings in recovery. The third time I was getting gapps errors again so I reflashed/reformatted image through fastboot manually and not using the flash-all.bat. It seemed to work and put in all my settings again. Again I was looking at my phone, put it down, the screen was fading for sleep mode and then it boot looped and got it working and again went to optimizing apps. It booted then 2 minutes later it happened again when swiping apps away. Then a 3rd time. Clearing the Ui seemed to temporarily stop the boot loops. I am using a N5 unlocked, stock android. I thought it was a hardware problem until I saw a large number of users having the same issue on two different devices. Is there any way to create a system log to track down this problem? Thank you for suggesting the UI cache thing, but I am assuming it will boot loop/optimize apps again soon. This seems to be a huge problem for users. I hope this will be fixed soon.
Click to expand...
Click to collapse
i bet many problems are the result of incompatible apps/settings. mine was. try a fresh device with no apps installed and see if you get the same errors. it's easy to blame Google/Android/Lollipop but i don't think you can blame them if you install a rogue/incompatible/conflicting app or setting. Developers are not perfect and they often do not update their apps. the OS is only as stable as what you load onto it.
---------- Post added at 01:39 AM ---------- Previous post was at 01:37 AM ----------
alephh said:
I had the same problem: Seems that Calendar Status Pro is causing these issues.
Click to expand...
Click to collapse
tell me more. did you load the app backup file? how did you fix? fresh app settings?
try a fresh device with no apps installed and see if you get the same errors.
Click to expand...
Click to collapse
I did, fresh install with wipe/default and when I typed in my email address and not restoring from saved profile got a Google Play Services and Gapps error before anything was installed. The flash was through fastboot. Plus the HUGE number of users getting the reboot/optimization problem in the Google forums affecting the Nexus 5 & Nexus 6, it's definitely the software.
Gekko2 said:
i was getting the same error loop and i was trapped in the loop with no way out.
here's what i did -
1. wiped cache partition, NO factory wipe - did this 2X - problem persisted.
2. hard reset device wipe back to factory state, then synced Google data, and reinstalled all apps and load all app settings backup files - problem persisted.
3. hard reset device wipe back to factory state, then synced Google data, and reinstalled all apps. this time i did not load my app settings backup files (Nova Launcher Prime, Fancy Widgets Unlocker, Calendar Status Pro, eWeather HD, Deliveries Package Tracker) on the hunch that perhaps there was an incompatible conflicting setting with 5.1 UI and one of the old app settings backups. AND i seemed to remember that the problem started as soon as i loaded the Calendar Status Pro backup settings file. i loaded all of the backup app settings files except for that one and had no problems. then i deleted that old backup file and started fresh with Calendar Status Pro and i've had no problems since.
so my guess is that you need to do a factory wipe and then reinstall all apps fresh. there may be an old setting from an old app that's conflicting with 5.1.
this is probably not what you wanted to hear but my fix required a hard reset and then starting fresh with the culprit app. yes it's a PIA and i spent most of the afternoon and my battery life fixing this problem.
let us know what you discover.
good luck!
Click to expand...
Click to collapse
Thanks for the post. I thought the same, that some app must be causing trouble due to some misconfiguration. I've tried booting in safe mode and the problem persists. I'll try a couple things via ADB and if not I'll give up, lose all my data and wipe to factory state.
Hi All,
I'm the developer of Calendar Status
I'm not sure yet if my app is the cause for the issue but Ill happy to assist with whatever I can.
I tried to look for LRY47I but couldn't find anything .. (I did find LMY471 but not LRY471, is it typo?)
Did anyone install fresh copy (Downloaded from Play Store) and get systemui crash ?
Does anyone who restored a backup file and got this crash still have the backup file ? (can be found under sd-card/calendarstatus/preferencesBackup.xml the other files aren't relevant)
In case it's relevant, I didn't/don't have Calendar Status installed in my device yet I suffer from the System UI error.
heatley said:
In case it's relevant, I didn't/don't have Calendar Status installed in my device yet I suffer from the System UI error.
Click to expand...
Click to collapse
Well
I know it isn't "Calendar Status bug", it is definitely an Android bug which is triggered by one of the configurations in Calendar Status (and in some other apps too)
---------- Post added at 06:32 PM ---------- Previous post was at 06:22 PM ----------
I suspect this to be due to 'transparent icon'.
Is anyone who experienced the crash can confirm he had an application (any application) with transparent icon ? (transparent isn't like 'no icon', it looks like an empty spot on the status bar)
I know from one of the backup files which were sent to me it is the case, and might be why the app crashed after restore (the default is white icon while the backup file has transparent icon selected)
SagiLo said:
Well
I know it isn't "Calendar Status bug", it is definitely an Android bug which is triggered by one of the configurations in Calendar Status (and in some other apps too)
---------- Post added at 06:32 PM ---------- Previous post was at 06:22 PM ----------
I suspect this to be due to 'transparent icon'.
Is anyone who experienced the crash can confirm he had an application (any application) with transparent icon ? (transparent isn't like 'no icon', it looks like an empty spot on the status bar)
I know from one of the backup files which were sent to me it is the case, and might be why the app crashed after restore (the default is white icon while the backup file has transparent icon selected)
Click to expand...
Click to collapse
i'm currently using transparent icon with no problems. my guess is problem is a specific font/size/number of events configuration is the culprit.
Gekko2 said:
i'm currently using transparent icon with no problems. my guess is problem is a specific font/size/number of events configuration is the culprit.
Click to expand...
Click to collapse
It was a long shot...
The log doesn't say much (thank you Google).
Ill try keep looking for the issue, if anyone have more info ill be happy to get it. (backup files / scenarios to reproduce / any thoughts..)
Bug was found (and submitted to Android issues)
https://code.google.com/p/android/issues/detail?id=163385&thanks=163385&ts=1428445417
What happened was a different notification (the one shown when no events available, like when setting the events interval to small value) was built in a specific way (as described in the bug).
The restore actually restored the interval value and this is why this bug happened after restore.
I believe there are more apps doing the same as I did (it should be fine), I hope the bug will help them to fix the issue (it is an easy workaround).
Thanks for the assistance guys.
SagiLo said:
Hi All,
I'm the developer of Calendar Status
I'm not sure yet if my app is the cause for the issue but Ill happy to assist with whatever I can.
I tried to look for LRY47I but couldn't find anything .. (I did find LMY471 but not LRY471, is it typo?)
Did anyone install fresh copy (Downloaded from Play Store) and get systemui crash ?
Does anyone who restored a backup file and got this crash still have the backup file ? (can be found under sd-card/calendarstatus/preferencesBackup.xml the other files aren't relevant)
Click to expand...
Click to collapse
It was a typo, should've been LMY47I.
Yes, this is a straight-forward fail - I am running a CM13-based ROM and flashed a nightly build (has been redrawn meanwhile) onto my N5 without backing up first. Right after the first reboot, I received a "Play Services has stopped working" error message and this keeps appearing all the time. Additionally, the Google Now Launcher has disappeared from my launcher list - and of course, all the Play Services-dependent features don't work, i.e. Chrome, Contacts sync, Play Store and so on. So, my phone basically is useless.
I suspect all the problems arise from the non-working Play Services. I managed to uninstall them after deactivating the Android Device Manager and re-installed the latest version, but this didn't fix the problem. Is there anything else I can try? Or is there no way around a complete wipe?
have u flashed Gapps?
Tried it, but didn't help either. I'll just go for a full wipe now. But thank you for answering!
YassinTP said:
Tried it, but didn't help either. I'll just go for a full wipe now. But thank you for answering!
Click to expand...
Click to collapse
try clearing Cache and dalvik cache and then delete the host file from "etc" folder!
I should've tried deleting the host file. Wiping Dalvik and Cache didn't work before...
Anyway, I took the opportunity, put my 32GB mainboard in and set up everything from scratch.
Are you using amplify?
No, I didn't use that.
I need help with removing popup ads, they have a x in the top right, i never encountered this before and it's our of the blue, i have no out of the ordinary app, i have went through and looked at every app, i don't know what's causing it, i have factory reset, i have odin, i reflashed rom, it still pops up, random ad, it seems to go away, i don't understand,
If you really wiped or did a real factory reset, usually the /data partition is been erased, where the apps and those data are been stored.
Imho there are two possibilities:
a)your phone were rooted and some kind of bloat-adware has been installed somehow as system software (partition /system)
b)after factory reset, one of the APKs you are installing successively contains malware (did you checked "untrused source" for apk installing?
Anyway, a full wipe and reinstall of any stock/cfw should fix this behaviour.
Disable Google restore when you first boot after resetting or it'll install the same apps again