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Has anyone been able to successful install new apps or update existing ones on the Samsung Gear store? I have a Oneplus One, and so far everything else has been fine. Surely there is a way to get it to work.....
itslels said:
Has anyone been able to successful install new apps or update existing ones on the Samsung Gear store? I have a Oneplus One, and so far everything else has been fine. Surely there is a way to get it to work.....
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I have only had my S2 for two days. On the first evening, I was able to install a couple apps from the store. But since last night and all day today, I am unable to install any apps. After about 30 seconds I get "No response. Timed out"
Anyone else having this issue?
Jsalinger said:
I have only had my S2 for two days. On the first evening, I was able to install a couple apps from the store. But since last night and all day today, I am unable to install any apps. After about 30 seconds I get "No response. Timed out"
Anyone else having this issue?
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I uninstalled all the Gear apps from my phone, reinstalled them, which prompted the phone to do a soft reset. After doing all that, I was able to install apps from the Gear store again. Not sure which part fixed things, but it's working now.
After 2 weeks of flawless operation i could no longer install apps from my Note 4 to my T-Mobile Gear S2 4g. Samsung tech unable to help me solve problem and had me send it in for repair - waiting for it's return
itslels said:
Has anyone been able to successful install new apps or update existing ones on the Samsung Gear store? I have a Oneplus One, and so far everything else has been fine. Surely there is a way to get it to work.....
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I also uninstalled and reinstalled all the Samsung apps (Gear, Gear plug in, Accessory manager) and it prompted a soft reset on the watch. It then accepted updates to apps as well as installing apps. Good to have the functionality for going forward, but for now the appstore for the Gear S2, especially if not using a Samsung phone sucks actually.
I was getting a message saying my gear wasn't connected to the phone, and it wouldn't install any apps.
Performing a soft reset did fix this, although I did not uninstall any apps from the phone.
I am now able to install apps again.
Sent from my SM-N920T using Tapatalk
I had the time out problem and I just uninstalled/reinstalled the Gear Plugin which forced a reinstall of the Accessory service and light reset of the watch. That seemed to do the trick.
Fred
Hi
As of yesterday at about 9PM, the gear Apps store is refusing to load - the app on my phone just shows a 100% white screen when I select 'Samsung Galaxy Apps'. This is 100% repeatable and occurs after restarting phone and watch and after re-installing the gear app on the phone.
Start App -->Goto Settings Tab --> Select 'Samsung Galaxy Apps'
Start App --> Goto Info Tab --> Select 'View More Watchfaces'
Start App --> Goto Info Tab --> Select 'View More Apps' under 'Suggested Apps'
Each of the above results in a 'Loading' dialogue followed by a 100% white screen from which I can only press the Androud 'Back' button to get back into the gear App. Extremely poor...
Interestingly this occurred about an hour after I left a poor review for the Gear App (Which I think is extremely poorly written) on the Play Store. I wonder if they have the ability to disable the watches features for anyone who expresses discontent with them!?
Nigel
I have a Samsung phone so I'm not sure if the steps would be the same for you. Go to Settings -> Applications -> Application manager and then find galaxy apps and clear cache and data if you can find it. For me on my Samsung phone it's a separate app from the Gear app. Hopefully that works for you.
Someone watching you Neo... What a ridiculous suggestion and theory about significant importance of your comment
Gio999 said:
Someone watching you Neo... What a ridiculous suggestion and theory about significant importance of your comment
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Lol, ever heard of 'tongue in cheek'?
Thought not!!
I fixed this by re-installing everything. It worked for a day (failing to load intermittantly), and then did exactly the same thing again - white screen, 100% failure to load gear app store. I now have no way to install apps until Samsung fixes whatever they broke.
Appears from another thread on here that I am not alone. Minded to just return the damn thing. Have avoided Samsung stuff for years due to poor quality software - looks like they have not improved.
Nigel
Sent from my SGP621 using Tapatalk
Outbreak444 said:
I have a Samsung phone so I'm not sure if the steps would be the same for you. Go to Settings -> Applications -> Application manager and then find galaxy apps and clear cache and data if you can find it. For me on my Samsung phone it's a separate app from the Gear app. Hopefully that works for you.
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Thanks, tried that my phone does not have a 'galaxy apps' item installes never has had. I reset the cache for the three samsung components that the watch requirea, but still a blank screen rather than the apps store.
I think I will just give up and send it back! Shame cause the hardware side of it is great.
Nigel
Sent from my SGP621 using Tapatalk
veletron said:
Thanks, tried that my phone does not have a 'galaxy apps' item installes never has had. I reset the cache for the three samsung components that the watch requirea, but still a blank screen rather than the apps store.
I think I will just give up and send it back! Shame cause the hardware side of it is great.
Nigel
Sent from my SGP621 using Tapatalk
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Don't give up, mine did the same, so nothing, but I got it to work. I talked about it on the S3 forum here.
It 'fixed' itself this morning, but still fails intermittantly. Consoled myself by playing with the clever (but pretty pointless) youtube app for the watch. XENOZU
is it soleved yet ? i have the watch since december and this is the 8th time that i get the white screen on apps store. first it whas 2 or 3 days after reset my watch. but the last 3 mounths it whas good every day until today. i opened the gear apps store with bluetooth turned off.
Any solution guys, mine seems to have the same problems, and tried everything, is there a way to boot the phone in safe mode? and check
thanoss44 said:
Any solution guys, mine seems to have the same problems, and tried everything, is there a way to boot the phone in safe mode? and check
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Have you tried factory resetting the phone? I've used a couple of different phones with the watch and experienced an error similar to what's been described. The problem was solved by doing a clean install of the Samsung apps (via factory reset).
so annoying I got it working for a while by installing older version of gear manager and gear s plug-in but stopped again. The only other way it works is on the watch itself.
If you scroll through your watch face collection on watch, and go to get more watch faces you can access app store. But very limited function.
I had a very similar issue to this. I will copy/paste my post from another thread. Maybe it will work for you all:
"OK so you know how when you are first attempting to setup the watch it asks you to visit a website? You HAVE to visit that website if you want it to work on a non-Samsung phone! You cannot go to the Play Store and search for the Samsung Gear App. Why Samsung did this I have no idea. Basically what they have are TWO DIFFERENT Samsung Gear apps that appear to be identical; except one is for Samsung phones and one is for all others. WHY THEY DECIDED NOT TO STATE THIS ON THE APP PAGE IS BEYOND ME.
Anyway if you are having this problem, uninstall your Samsung Gear app. Then go to your watch, go to settings and choose the option to connect it to a new phone. On your cell phone, go to the website it tells you to. The website will ask you if you are using a Samsung phone or another phone, so obviously don't click the Samsung option. This will give you a direct link to the Samsung Gear app that is meant for all other phones.
Again it's a really bizarre thing on Samsung's part but I am so glad to have figure it out and I hope my post helps you guys or anyone else Googling this issue in the future."
EDIT: The website is http://apps.samsung.com/gear
OK did that chose the non Samsung phone and it redirected me on the app store for gear app. Downloaded it and had the same result... Go figure
Go figure
After going to the site it was stating and choosing the non galaxy version it went to the app store. Apparently I installed it and voila... The same happened..... What the...
Have you tried setting it up using a different phone?
You are right, installing it on my galaxy s6 is working right, but that's not the point since it does not work on my u11. Apparently that's the new way of forcing people to buy Samsung phones. Making products working correctly only with their brand. I feel pity for them.....
I have the same issue with zenfone 3. Its nearly one month of buying gear s3 and i factory reset my gear 4 times cuz of reinstalling the gear app. Its a shame for a top brand like samsung to have a software problem like this with a brilliant smart watch
hi,
until last night everything was ok
but today
(it is a coincidence, the update?)
after upgrading my Gear S2 (R720) (all right),
when I want to go to "see other watches dials" or "see other applications"
the Samsung Gear APP, after a quick "loading", displays white screen with error
"{"returnCode":"0","errorCode":"0003","errorMsg":"System Error!-[0003]"}"
for the rest, everything works.
I uninstalled the APP, the Gear S Plugins and Samsung Accesory Service. Also formatted Gear S2.
reinstalled everything but the error remains.
for the rest, everything works.
what could have happened?
thank you
I just picked up my Gear S3 (great!!) and I have the exact same error when clicking 'view more watchfaces' and 'view more apps'.
Any help greatly appreciated because on the internets I can't find anything (((
Fixed it by deleting all Samsung apps cache on the phone. This results in a soft reset on the watch. After re-pairing it works!
You don't have to reset your watch. Just wait and try again later. Looks like the server problem of the Gear shop. From time to time I get the same error, but after a while (20-30 minutes later) everything works fine.
thank you all
blackspp said:
Fixed it by deleting all Samsung apps cache on the phone. This results in a soft reset on the watch. After re-pairing it works!
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done. but it does not work
mikekorn said:
You don't have to reset your watch. Just wait and try again later. Looks like the server problem of the Gear shop. From time to time I get the same error, but after a while (20-30 minutes later) everything works fine.
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are more than 24 hours that does not work
we are not the only ones: in playstore there are already several complaints about this problem
Still working here, just checked
exact same problem on s2
Now fixed. Not even sure if what I did was the reason for the fix but here goes. Removed all relevant gear apps from my Nexus 6p and switched off. Switched on my old nexus 5 and paired with s2 installing Samsung apps as necessary. Light reset and once logged in all worked. Could see all my apps and could download. Then did the reverse back to my nexus 6p and it is all working fine again.
update: the third time, that uninstalling / reinstalling the app, everything is back to work
I am trying to set up Samsung Pay on my new Galaxy Watch4 Classic. No matter what I do, I can't get past this screen! Paired with Z Fold3. Touching the button with the arrow does nothing. Any help would be appreciated!
Update: Maybe this has something to do with it? Every time I open the Samsung Pay watch plug in on my phone it tells me it needs to update the Samsung Pay app on my watch. But every time it fails. Yes I've rebooted. No reason given. Any ideas? Phone is Z Fold 3.
maybe ur watch region CSC dont allow samsung pay .
samsung pay work in ur fold3 ?
check ur watch region
carlitobahsoun said:
maybe ur watch region CSC dont allow samsung pay .
samsung pay work in ur fold3 ?
check ur watch region
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Yes works fine on ZF3 and on my GW3 up until I cleared it. I'm in the USA and it's a US watch purchased directly from AT&T.
I had the same issue with mine when I first got it. I THINK what I did was disconnect from my phone and make sure the watch was connected to my home WiFi. Then it updated and I could set it up. It's been awhile so I can't remember for sure. Hope that helps!
roaddog665 said:
I had the same issue with mine when I first got it. I THINK what I did was disconnect from my phone and make sure the watch was connected to my home WiFi. Then it updated and I could set it up. It's been awhile so I can't remember for sure. Hope that helps!
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I will try that thank you.
roaddog665 said:
I had the same issue with mine when I first got it. I THINK what I did was disconnect from my phone and make sure the watch was connected to my home WiFi. Then it updated and I could set it up. It's been awhile so I can't remember for sure. Hope that helps!
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Nope didn't work, or I didn't do it right. I've had my watch disconnected from the phone (even turned off remote connection), WiFi only, for 2 hours now. Opened the Samsung Pay app many times, never prompted for an update and nothing ever happened on its own. Still can't get past that Get Started screen with the arrow button. Is there a way to manually trigger an update or clear data for an app directly from the watch? I couldn't find Samsung Pay in the Play store either to update or reinstall.
Ok, I may not be remembering correctly either. I would try resetting the samsung pay watch app in the Galaxy Wearable app. Watch settings>apps>app settings>samsung pay. Get into the settings there and check the version, it may let you update the watch plug in from there. If not I'd use the reset option.
roaddog665 said:
Ok, I may not be remembering correctly either. I would try resetting the samsung pay watch app in the Galaxy Wearable app. Watch settings>apps>app settings>samsung pay. Get into the settings there and check the version, it may let you update the watch plug in from there. If not I'd use the reset option.
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Thank you, good advice. Unfortunately that's the first thing I tried and there actually is no option to reset. Usually you can click on Storage and then have Clear Cache and Clear Data. Clicking on Storage for Samsung Pay does nothing. No option to clear anything. Can't uninstall either. The closest I could come to this was uninstalling and reinstalling the Samsung Pay Watch Plugin from my phone, and that didn't help. I did talk to Samsung and they want me to bring it to a service center or ship to them for physical repair, which is about what I was expecting for an answer. I did try resetting the watch back to factory defaults and reinstalling the wearables app on my phone, no luck. Brought me right back to the same place. I guess I will try exchanging it since I just bought it, and if the new one doesn't work I'll just go back to my GW3. Thank you for your help.
Did you tried to reset App data from ADB? ADB is a debug protocol for Android devices. With ADB you can do things which no allowed to do in User Interface. In Android OEMs like Samsung are disabling to much features in UI because they think people are dumb and they don't wanna mess your phone if you are not experienced user. With ADB you can do too much things in Android devices. I don't know how to reset app data with ADB but I did it before, just search the web.
Its easy. i had the same issue, only solved by doing this. Install APKPure and search for updates for your apps. it should appear there.update it, and afterwards you can uninstall the APKPure.
Best of luck mate.
Hi, was this ever solved in the end? I am just experiencing this issue... It's because of the new update for the Watch Plug-In, for some reason it cannot update the app on the watch itself or communicate to that app at all... I still experience that same stuck screen!! Any help would be appreciated.
GM all. I had been having trouble with my GW4 LTE (non-classic) not recognizing my home WiFi password, when it had been for many months. I have a Note 20 5G and I'm on the Android 12 Beta. So I wrote to the Beta community and he said to delete the Gear Wear an on the watch, reinstall from the Play Store, and I mistook it for saying to remove it on the phone. Now, when I try to reconnect with the GW4, it says it will delete everything and pair as a new phone/watch. The auto backup unfortunately DID NOT save ANY backups. I have a ton of watch faces that I bought (I know I should be able tor reinstall from Play Store), some watch faces that I created (I may be able to get back), but other data that I know will be lost.
Anybody know of a way to re-connect but preserve the data. There are ways to do it with Wear OS 2, but NOT Wear OS 3. My Tizen watches were not affected and I was able to save all my Samsung Health data to my GW3. Any help, thoughts, would be greatly appreciated.
hello, yes that would be good. i reinstalled wear plugin and wear app due to latest bug on plugin app now cant connect same phone to watch. it stuck at 80-90% during setup. Dont wanna reset the watch before getting my data. No solution?
I finally gave up and reset the watch and paired it again. All is well now. This time did an immediate backup after I tweaked everything I wanted. I will try to now remember to back up at least once a week. Happy Holidays everyone!
It all has to do with the "Galaxy Watch4 Plugin". If you're having any issues syncing between phone and watch. If you end up having to reinstall it then you'll have to reset your watch too. Make sure you backup!