losing all contacts repeatedly - Nexus 5 Q&A, Help & Troubleshooting

This is really weird. Suddenly, my wife's rooted nexus 5 running stock 6.0.1, has been repeatedly losing all its contacts entries. I would restore them for her from backup and then, either the next day or sometimes sooner, the contacts are all empty again. What could be causing this new behavior?
Is it a hardware issue, a virus, or a settings problem?
On this phone, for privacy reasons, I do not sync with Google. I have AFWall firewall installed and prevent internet access to Contacts, and to Google Contacts Sync.
Searching the web, it seems others have had a similar problem but I haven't found a useful fix.
Please help. Thanks.

Related

Email accounts disappearing

I'm currently running the newest MightyROM, but this problem has been happening in the last few releases. After setting up my email accounts, eventually the accounts disappear from the accounts listing. The envelope icons are still on the mail screen, but nothing works. Is there to fix this without a hard reset?
I am using the 1/4 MightyRom and experiencing the exact same problem. I can't delete the invisible account or even make one to replace it. Any help?
omnia38 said:
I am using the 1/4 MightyRom and experiencing the exact same problem. I can't delete the invisible account or even make one to replace it. Any help?
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Click to collapse
Found out what the problem was. After flashing to the new ROM, do a clear storage to get rid of any old junk from the previous flash, then do the carrier provisioning before doing anything else. I haven't had a problem since taking those steps.
Same problem here
I have the same problem, want to be on the thread when someone comes up with a solution. Thanks
I done the task29, then ran sprint MR2, then installed BigMaxSense rom. Ran clear storage twice then I started to configure phone back the way I wanted it, but I still losing my email accounts. Any solutions
I have a stock verizon MR1 rom, and I have gotten this a few times. When it happens, I get a screen asking me to reenter my Activesync password. Then my POP account is gone. Still taking up space, but gone. I also lose my cookies with login passwords for all web sites.
Luckily I keep recent backups using Spite Backup, and I restores gets me going again.
Pretty odd.
This may or may not be related...
Original device: WM6.1/Sense2.1
Replacement device: WM6.5/Sense2.1
Backed-up email accounts using HTC backup. Without pre-creating the accounts in the new device, I restored the accounts from the backup. Sense and Titanium both show these accounts and I can access the emails that were restored, but I can't download new emails. I can't delete these accounts because they don't show up in the account selector screen. I had to create a new account (same information as before) with a new "name" to differentiate it from the previous account.
I can find no way to remove these non-listed accounts short of hard-resetting the device and removing the accounts from the list of files to be restored.
Is this related or am I just wasting everyones time?
Tybalt39 said:
This may or may not be related...
Original device: WM6.1/Sense2.1
Replacement device: WM6.5/Sense2.1
Backed-up email accounts using HTC backup. Without pre-creating the accounts in the new device, I restored the accounts from the backup.
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Click to collapse
That is actually expected.
I don't know the exact details, but there is a security feature that locks out the email database when the file is simply restored to new hardware like that. There may be some export/import way around it, but just moving the file won't work.
Not exactly related.

Stock ROM, Rooted, Sync hang?

I am on the stock ROM rooted. I have a gmail, google apps, facebook app - Not HTC Sense (contacts only) and weather(3 hours) accounts setup. Something seems to hang while syncing and the sync icon stays on for a long time. This will cause emails to be delayed in showing notification.
I cannot figure out what it is that is causing the issue. I am also assuming this is not good for battery life. When it is hung like that I can look at each account on the accounts & sync tab and none of them show active syncing. If I cancel the sync and then sync now they will all sync and complete as expected.
Any one else seeing this? Any ideas on figuring out what account is causing it?
Mine does this too. I'm rooted, running Perfect Storm v1.0. I also did the 'Kernal/OS tweaks'. I'm not sure what caused it, but it's been doing this on and off for a couple days. I also had that ooVoo video app installed and when I uninstalled it, the sync indicator went away. (I had previously set the ooVoo sync to off). I'll post if I find anything.
I selected each account and disabled sync for each one and it still showed the sync icon later on. Do we know what all triggers the sync icon?
Any one else having this issue?
I was having the same issue. No idea what was causing it, I thought it was Facebook, but I froze it and it still was popping up. I did install advanced radio tools in settings from Jcase and leankernal from Imoseyon...
Yeah I am unrooted still and have this same issue with gmail delay. I can send an email to my self and watch it pop up almost immediately on my old eris connected to wifi but actually have to launch gmail to get the email on the thunderbolt. WTF!? Thats basic stuff. I cannot for the life of me figure out how it works fine on the granddaddy eris but not on the grandson TB. I have one personal gmail account and one gapps account. The only difference in the phones (other than the obvious massive power difference) is 4g so I wonder if this 1st gen 4g device wasn't polished enough back at the HTC labs?
n2imagination said:
I have one personal gmail account and one gapps account.
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I have 1 of each account type as well. What about other of you having this issue?
I've been experiencing this all day. Won't sync my g-mail accounts. I froze HTC Sense, could that be the cause?
EDIT: Unfroze sense and it still won't sync my g-mail. Syncs my contacts fine, just not my calendar or my e-mails. I deleted data and it did nothing except remove all of the e-mails that I had on my phone. Still wouldn't sync so I booted up my backup, and it STILL is not syncing. Please tell me I'm not the only one experiencing this problem.

Google Sync Error.

When I turned on Auto Sync. I get the message, "Sync is currently experiencing problems, it will be back shortly". I can't sync my contacts at all. I also tried Contacts Sync Fix(app), and thay didn't seem to help.
Please any help would be appreciated. Thank you.
Sent from my HTC One X+
DannyAb said:
When I turned on Auto Sync. I get the message, "Sync is currently experiencing problems, it will be back shortly". I can't sync my contacts at all. I also tried Contacts Sync Fix(app), and thay didn't seem to help.
Please any help would be appreciated. Thank you.
Sent from my HTC One X+
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Same problem here, may be their servers currently unavailable.
Same, getting a error also. Must be the servers then.
Lancerz said:
Same, getting a error also. Must be the servers then.
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I'm not so sure about that. Can you check the date the sync was last successful? My sync date on my Galaxy S3 was a few months old (in Feb I think). I think (at least I) am running into the problem described in http://code.google.com/p/android/is...s Owner Summary Stars&groupby=&sort=&id=42641. I tried a few suggestions there like clearing out my contacts data etc. And then I deleted my account and recreated it and the problem is worse now. I don't get a last successful sync date at all anymore. No errors. But no syncing either. I can create new dummy records and it will eventually (a few minutes later sync). And changes I make on the phone will also eventually reflect in the cloud. Meanwhile no problems syncing on my Nexus 10. But if I change a real record (possibly a Google+ account), it never syncs up.
os2baba said:
I'm not so sure about that. Can you check the date the sync was last successful? My sync date on my Galaxy S3 was a few months old (in Feb I think). I think (at least I) am running into the problem described in http://code.google.com/p/android/is...s Owner Summary Stars&groupby=&sort=&id=42641. I tried a few suggestions there like clearing out my contacts data etc. And then I deleted my account and recreated it and the problem is worse now. I don't get a last successful sync date at all anymore. No errors. But no syncing either. I can create new dummy records and it will eventually (a few minutes later sync). And changes I make on the phone will also eventually reflect in the cloud. Meanwhile no problems syncing on my Nexus 10. But if I change a real record (possibly a Google+ account), it never syncs up.
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Well I removed my google account yesterday and re added it and now everything syncs up fine. My last sync time was about 5 minutes ago. It syncs constantly throughout the day since I use G+.
I have the same problem. If I clear the contacts data, it'll sync but only once. If I add something on my phone or on the website, the sync won't work again until I re-delete the contacts data again.
I have this for about 3 weeks now. I even reinstalled the ROM, but not helped.
Acer E350 with Android 4.0.3 (with 5 different updates, even with the first version). Everything worked correctly until May 15.
I solve this problem, I think...
Google Account Dashboard -> Account -> Security, I deleted all (mobile) apps*connections to my account, then deleted my Google Apps account on Android and reinstalled it. Now I can access everything again!
DannyAb said:
When I turned on Auto Sync. I get the message, "Sync is currently experiencing problems, it will be back shortly". I can't sync my contacts at all. I also tried Contacts Sync Fix(app), and thay didn't seem to help.
Please any help would be appreciated. Thank you.
Sent from my HTC One X+
Click to expand...
Click to collapse
I've been having this issue for the past week and can't seem to fix. I've gone to Settings and deleted cache and data, Google contacts will resync and bring the contacts back, but then a short time later, they are gone. I've done this about a hundred times already. I've also gone and deleted duplicate contacts, installed an app to fix broken contacts, all to no avail. I don't know what else to do at this point, very frustrating. I'm having this issue on different roms that I flash.
ycats said:
I've been having this issue for the past week and can't seem to fix. I've gone to Settings and deleted cache and data, Google contacts will resync and bring the contacts back, but then a short time later, they are gone. I've done this about a hundred times already. I've also gone and deleted duplicate contacts, installed an app to fix broken contacts, all to no avail. I don't know what else to do at this point, very frustrating. I'm having this issue on different roms that I flash.
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I am experiencing the same issue once again. I don't know if this is Rom related or anything, but it's driving me nuts!!
Sent from my HTC One X+ using xda premium
On every TouchWiz based rom, I have this issue.............not on AOSP roms.
renatosiqueira said:
Google Account Dashboard -> Account -> Security, I deleted all (mobile) apps*connections to my account, then deleted my Google Apps account on Android and reinstalled it. Now I can access everything again!
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Click to collapse
I'm a little late to the game here, having recently acquired a One, but this fix worked perfectly for me. So far it's been a few hours and the sync still refreshes without issue. Kudos.
Which settings?
renatosiqueira said:
Google Account Dashboard -> Account -> Security, I deleted all (mobile) apps*connections to my account, then deleted my Google Apps account on Android and reinstalled it. Now I can access everything again!
Click to expand...
Click to collapse
I can't find this settings. Does anyone know where this settings is at? This sync error is heavily draining my battery.

trouble in sync google calendar

i am having this problem in my nexus 5 with kit kat 4.4.4
all my appointments just vanished and i do not know why. when i try to sync it says that sync is currently experiencing problems and that it will be back shortly.
it is like that since 29 July. i already deleted the calendar updates, cleared cache, cleared data and no luck. i can see all my appointments in my browser but my calendar app is empty.
any tips?
up
Up grade to lollipop?
Sent from my Nexus 5 using Tapatalk
As far as I remember it can be related to bad contacts. Several similar situations (and solutions) can be easily found on Google.
I have tried but no luck.
At first, all my appointments disappeared from my mobile phone even when they are still active when i access them from my web browser. and everytime i made a sync (from the google account menu of the mobile phone) the calendar would not sync and it said that it was a problem related with google servers.
i left it alone for some days but thought it was strange for google to have the servers with problems for so many days. after some research i tried to clear cache, clear data, disable calendar and enable it back again.
this did not help me either. but from a clean installation, i tried to add my account again (before updating to the newer version) and i wasn't allowed to do it. after updating to the newer version, i still cannot sync it. now, from the google account menu of the mobile phone, i do not have the option to choose calendar as it is not there anymore. i have all the other options like chrome, contacts, drive, etc but nothing related to calendar.
i really need to make it sync as part of my life is related with appointments and calendar really helps in that.
I also tried to create new appointments all over again but when i try to do so, the calendar app just stands there with a little circle that never stops rotating.
i am using kitkat 4.4.4.
i hope to have some help as i have tried a lot of options but nothing solved my problem.

Gmail stuck on "Syncing mail..."

Hi everyone,
I've had a Pixel 2 (128 GB), since November. Had no issues until 2-3 days ago, I noticed that under the notifications it says "Syncing mail..." and just stays there forever. I've got 3 different mail accounts (Gmail, Hotmail, work), I've turned off syncing to all 3 accounts but the notification remains. I'm unable to force stop, and the only way to make it go away is to turn on airplane mode and reboot the phone. But the moment I turn data back on the message comes back.
Anyone got any clues as to what's going on?
Thanks.
Had this issue, too. Removed my Outlook Mail Account and added it again... Solved the problem for me.
Gesendet von meinem Pixel 2 mit Tapatalk
Clear data and configure again
Sent from my Pixel 2 using my fingers on the keyboard.
Same issue happening for me as well......Cleared data and cache, didn't fix it, removed account and put it back, still didn't fix it. Seems to have started after the most recent Gmail app update.
gmail has been very buggy with this phone. Emails come late or don't sync until multiple attempts.
I have the exact same issue on a Nexus 6P. It happened during the Oreo beta, then went away after public release. Came back this week. I have done all of the steps above - still a constant notification. Super annoying.
Same thing here on OnePlus 3 Oreo
It just started happening last week on my OnePlus 3 with Android Oreo and it annoyed me enough to Google the problem and I landed here. I haven't tried anything yet and not going to (too much work to resync multiple accounts) - this seems like a bad app update. Going to wait it out until the next one.
Same issue, some more info
I have the same issue, it seems to be related to work accounts going through Exchange. If you remove your work account the notification goes away. But if I add it again I still have the same problem. It is also only an issue on Oreo, I have seen that OnePlus users are now having the same problem after updating their devices. For now I have configured my work Exchange email to use IMAP, this gets rid of the syncing message but email is no longer pushed, it gets synced every 15mins
Alternatively you can un-install updates from Gmail and turn off auto update on the Gmail app and then add your Exchange account, this seems to get rid of the constant mail syncing message.
Got the same issue on my HTC 10 after upgrading to Oreo, tried removing and re-adding the exchange account and clearing cache and data but nothing gets rid of it.
I am getting this on my OG Pixel. Probably not something Pixel/Pixel2 related, sounds a lot more like Oreo/Gmail APP related (not specifically gmail itself, just the app).
If I had to pose a guess, this is likely Exchange sync, where some function of exchange sync in gmail is causing the app to prompt this constantly. I won't venture a guess what, though I have a theory. In either way, it's annoying and seemingly benign. as in, it causes no problems either with sync or with the phone, but if you're like me and like to have a neat and tidy notification bar, it will drive you utterly mad.
This comes and goes for me, it's not consistent. Usually toggling WiFi on and off makes it go away after connecting and reconnecting to a network. I have an Exchange account added.
I found out that my issue was that I my outlook already syncs with my Gmail, so i didn't actual have to add my outlook account. It was "gmailified" already.
Solved this issue on my Samsung M30s
I tried all the methods shared by other users, however finally I logged out and login again my email account, then restarted the device to resolve this constant syncing email issue.
I hope it would be helpful to others as well.

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