S9+ by accident - AT&T Samsung Galaxy S8+ Questions & Answers

Att is for whatever reason out of parts to fix or replace the S8+ .... I had a cracked screen so i am getting a new S9+ for the same cost as a screen replacement.... just an FYI

malebornin69 said:
Att is for whatever reason out of parts to fix or replace the S8+ .... I had a cracked screen so i am getting a new S9+ for the same cost as a screen replacement.... just an FYI
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Have you made a claim through device protection (Asurion)?

stefilie said:
Have you made a claim through device protection (Asurion)?
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YES...sorry I should have clarified ... No one close to me could repair the screen (no one that works for the insurance co) and they couldn't send me a replacement S8+

malebornin69 said:
YES...sorry I should have clarified
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Interesting.. It says my phone is eligible for repair but no stores around my zip code. The other option is to mail in the phone. Which one did you choose?

stefilie said:
Interesting.. It says my phone is eligible for repair but no stores around my zip code. The other option is to mail in the phone. Which one did you choose?
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They sent me the S9+ today, should have it tomorrow.... Im sending the broken S8+ back to them on their dime

Make sure you talk to a human....I only use their automated system long enough to piss it off and connect me to a human!!!

When you do get to a human .... be nice ... also be honest and tell them you broke it yesterday!!!!

Got the Crap S9+ stay where you are

Related

has there been any development progress....

on downgrading or rooting rc30??? i would just like to kno...
thnx...ciao
Long story short, when there is a result, it will be all over. I would go so far to say as even if there is a small hurdle overcome... it will be the top thread on every Android forum.
Very true. I got screwed with a RC30 phone too, so I have to wait as well. I'm sure with time, someone will find a way. Of course if you don't like waiting, you can always buy a dev phone.
Or better yet get a replacement phone. I had a bum trackball on my old one, got my replacement and it came with rc29 on it. I'm now running rc30 rooted.
I'm past T-Mobile's grace period. Is it possible to get a replacement? My keys are all bashed in.
What was the cause of it, dropped it? If you dropped it then probably no chance. You can always call and ask them if there is anything they can do, its worth a shot! I had my old one since the g1 first came out and no problems returning it for me.
stats555 said:
What was the cause of it, dropped it? If you dropped it then probably no chance. You can always call and ask them if there is anything they can do, its worth a shot! I had my old one since the g1 first came out and no problems returning it for me.
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T-Mobile support has been very bad to me. No I did not drop it, it came that way. And the screen squeaks.
coolbho3000 said:
T-Mobile support has been very bad to me. No I did not drop it, it came that way. And the screen squeaks.
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well if it came that way, you had 14 days to return it.....
I would be willing to donate some cash to the fisrt person to crack the tc5-rc8
Uk phone for root. So pull your finger out and get a move on
Adam
korndub said:
well if it came that way, you had 14 days to return it.....
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There's no limited 1 year warranty like on most electronics sold nowadays?
coolbho3000 said:
There's no limited 1 year warranty like on most electronics sold nowadays?
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yea i have goten my phone replaced 3 times since i bought it. there is a 1 year warrenty. you just have to be nice and tell them your screen is broken. i said it would turn on but i would not see anything on the screen.
coolbho3000 said:
There's no limited 1 year warranty like on most electronics sold nowadays?
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well yes there is a warranty, but if the keys are smashed in (probably physical damage) that warranty would be voided....
i know HTC has a 1year warranty if you look in your manual, and my problem is that my camera button isnt working at all and i do so want rc28 back as well,
BUT i got my g1 off ebay and i dont have a receipt so i dont know if they will take it any thoughts maybe someone who payed in cash could scan me a receipt,?
santaninja said:
i know HTC has a 1year warranty if you look in your manual, and my problem is that my camera button isnt working at all and i do so want rc28 back as well,
BUT i got my g1 off ebay and i dont have a receipt so i dont know if they will take it any thoughts maybe someone who payed in cash could scan me a receipt,?
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I called them (HTC, T-Mobile said they couldn't help because I didn't have my original contract with them ) and they said they were going to "repair" my "problem."
So a repair won't do, a replacement is the only option for us.
coolbho3000 said:
I called them (HTC, T-Mobile said they couldn't help because I didn't have my original contract with them ) and they said they were going to "repair" my "problem."
So a repair won't do, a replacement is the only option for us.
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well if you bought it off ebay, t-mobile has no obligation to replace it for you. that is a service for T-Mobile customers. you would need to speak to HTC directly.
korndub said:
well if you bought it off ebay, t-mobile has no obligation to replace it for you. that is a service for T-Mobile customers. you would need to speak to HTC directly.
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HTC has an obligation to repair/replace the device under the 1 year warranty regardless of whether you bought the phone on or off contract. Problem is, you cant submit a claim directly through HTC, only T-Mobile.

[INFO] 12th May is here

So - now the touted release date for VF UK has come...
Has anyone actually managed to gets their grubby little mitts on one of these bad boys
I am dying to get some real world reviews of this and for some moves on the unlocking efforts etc
So - anyone~???????
Hoping to get a text soon about my preorder arriving
waiting for the news.....
Well I cancelled my galaxy s2 order for one of these on Voda. Hope I made the right choice
simacca said:
Well I cancelled my galaxy s2 order for one of these on Voda. Hope I made the right choice
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Trust me, you don't want to own a SamSux.
Sent from my HTC Panache using XDA Premium App
epsix said:
Trust me, you don't want to own a SamSux.
Sent from my HTC Panache using XDA Premium App
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Maybe, but the Samsung screen is gorgeous and that's coming from an iPhone 4 user. I know the sensation has a qhd screen, but the super amoled plus is impressive.
I just want to get my hands on a sensation. Am soooo impatient!
I thought the release date was the 18th.
Have just spoken to them on the phone and Vodafone aren't getting them until the 18th and may not dispatch until 19th was the message I just got????
Yes, the UK Vodafone website says:
Pre-order yours today and we will aim to deliver your order by the 19th May
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Ahh fcuk it !!!!!
Thought we would get some action today.
Was under assumption that u could walk into VF store amd just buy it today
Another week of waiting.
This and the thought of a nexus 3 at xmas
My head really hurts.....
Think I'll just buy a Nexus 3 (providing it's good) at Christmas. I mean, we know the software will be good...but the hardware is a different matter altogether (especially if it's by LG )
Can't wait until we get some real good user reviews of the Sensation
The VF UK website always said "Expect to receive your device around 19th May"
Pre-ordered mine, so hoping to get one soon! Should get an email day of dispatch.
Chose to have mine delivered to my local Voda store
simacca said:
Chose to have mine delivered to my local Voda store
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Me too but I'm not sure that changes the date it just means they post to the store rather than you but at least someone will be there to collect
good news – we've processed your recent upgrade.
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Sweeeeeeeet!
descb600f said:
Me too but I'm not sure that changes the date it just means they post to the store rather than you but at least someone will be there to collect
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That's what I am hoping too. Also I believe that if anything goes wrong with the handset you can just take it back to the store rather than sending it back?
Correct me if I'm wrong.
simacca said:
That's what I am hoping too. Also I believe that if anything goes wrong with the handset you can just take it back to the store rather than sending it back?
Correct me if I'm wrong.
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Can you not do that either way.
I always upgraded over the phone and got the phone posted to me but went into store for problems
descb600f said:
Can you not do that either way.
I always upgraded over the phone and got the phone posted to me but went into store for problems
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I think with orange you have to send the handset back if you get it online. O2 told me that after the first 30 days I can go instore. Not sure about the other networks.
madindehead said:
Sweeeeeeeet!
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Ohh so it might be on its way ?
samjpullen said:
Ohh so it might be on its way ?
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You should get an email before its dispatched
samjpullen said:
Ohh so it might be on its way ?
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Nah. Just means it's been processed that's all. Will get an email when it gets shipped.

T-Mobile, Warranty's, Refurbished Sensation!?

Thinking of getting a warranty on my phone, They told me it would cost me 20 dollars, and that I wouldnt be getting a "New" one it would be "Refurbished", I'm alittle outraged by that.. considering I signed on for another 2 years and bought the phone for $265.00.. My power button is sticking and I can't stand it.. is their anything I can do to fix this? The phone works just fine.. Minus the power button..
xamadeix said:
Thinking of getting a warranty on my phone, They told me it would cost me 20 dollars, and that I wouldnt be getting a "New" one it would be "Refurbished", I'm alittle outraged by that.. considering I signed on for another 2 years and bought the phone for $265.00.. My power button is sticking and I can't stand it.. is their anything I can do to fix this? The phone works just fine.. Minus the power button..
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If its the power button, call HTC and get a new back cover. Tell them about the power button problem and they will send you a back cover free. You can get a 1 time replacement part on every part of our phone from them.
Lakeshow423 said:
If its the power button, call HTC and get a new back cover. Tell them about the power button problem and they will send you a back cover free. You can get a 1 time replacement part on every part of our phone from them.
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I will do that, Are you sure that will fix the issue at hand though?
xamadeix said:
I will do that, Are you sure that will fix the issue at hand though?
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It's worth a try. And if it doesn't solve the problem, you will have a spare (if they don't request your cc number/send your old cover back)
¤Roses are red,
Violets are blue,
And you lost the game¤
xamadeix said:
I will do that, Are you sure that will fix the issue at hand though?
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I just opened up my phone to make sure and the power button is part of the back cover. I think it would fix your problem.
Lakeshow423 said:
I just opened up my phone to make sure and the power button is part of the back cover. I think it would fix your problem.
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Alright cool, cause from what i see it's attached to the backpanel, maybe some junk got in there, I've tried locking the phone without the panel and it works fine, so it must be the backpanel
htc will send us a part of the phone if its defected? will it be free? cuz i barely got my phone for a week or so and the volume and power buttons are a little sticky and they are movealbe around. should i call and get a free backcover?
g1user101 said:
htc will send us a part of the phone if its defected? will it be free? cuz i barely got my phone for a week or so and the volume and power buttons are a little sticky and they are movealbe around. should i call and get a free backcover?
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Yup they will. I got a extra backover in my drawer from them.
ha sorry to ask this, but what is htc's number? and when i call them, what do i say?
g1user101 said:
ha sorry to ask this, but what is htc's number? and when i call them, what do i say?
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425-679-5318 They are in Washington. Tell them about the volume rocker getting stuck and/or falling off. Tell them you want a new back to fix the problem.
yeah they will send it got mine never use it just brand new in the pack
stupid lady told me that i had to send mine in first then they will send a new one to me. i cant do that. or provide a credit card with a dollar and i dotn have a card. they wont send it to me for free!
g1user101 said:
stupid lady told me that i had to send mine in first then they will send a new one to me. i cant do that. or provide a credit card with a dollar and i dotn have a card. they wont send it to me for free!
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Try calling again you might get a different person. Tell them you can't be without your phone, you use it for buisness. If they still insist on you sending your cover first just keep arguing but don't be a **** lol.
Lakeshow423 said:
Try calling again you might get a different person. Tell them you can't be without your phone, you use it for buisness. If they still insist on you sending your cover first just keep arguing but don't be a **** lol.
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i got to that part. she agreed with sending me the backcover first. but i had to provide a $1 on credit or debit. which i dont have one. i thought they would just send it for free without me giving them anything? and the number u posted in washington is closed. ha. their open mon.-friday only.
g1user101 said:
i got to that part. she agreed with sending me the backcover first. but i had to provide a $1 on credit or debit. which i dont have one. i thought they would just send it for free without me giving them anything? and the number u posted in washington is closed. ha. their open mon.-friday only.
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That was before someone reported it to HTC as fraud. A bunch of users got one for no reason and someone decided to just tell HTC about it.
aNYthing24 said:
That was before someone reported it to HTC as fraud. A bunch of users got one for no reason and someone decided to just tell HTC about it.
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so i cant get another replacement for free anymore? damn. it costs like 30 on ebay! and im only 16 so. haha
g1user101 said:
so i cant get another replacement for free anymore? damn. it costs like 30 on ebay! and im only 16 so. haha
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Yeah not anymore. It sucks for people with an actual issue.
aNYthing24 said:
Yeah not anymore. It sucks for people with an actual issue.
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f**k!! lol. i actually need it ha. i guess ill try to keep calling to get it for free. or find someone with a credit card and do the 1 dollar thing
g1user101 said:
f**k!! lol. i actually need it ha. i guess ill try to keep calling to get it for free. or find someone with a credit card and do the 1 dollar thing
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How about your parents, or get a pre paid credit card and use that.
yep, after everyone found out you could get a free replacement people were calling HTC to get one even though they didn't need it. Now HTC requires you to put a CC on hold & send in your old one.

Fraud on eBay!They scam me with FAKE GALAXY S7!!!

I was scammed with fake phone on ebay!The phone was supposed to be refurbished galaxy s7 and it turned out to be a replica!
I cant post a link to my video wtf..
If a deal seems too good to be true, it probably is.
Planterz said:
If a deal seems too good to be true, it probably is.
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its not the first one to say that sir but it doesnt help.....
contact Ebay
CellB said:
I was scammed with fake phone on ebay!The phone was supposed to be refurbished galaxy s7 and it turned out to be a replica!
I cant post a link to my video wtf..
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Ebay has buyer protection, contact them and they should be able to help you out in this case.
CellB said:
I was scammed with fake phone on ebay!The phone was supposed to be refurbished galaxy s7 and it turned out to be a replica!
I cant post a link to my video wtf..
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I bought a real S4, but wasn't informed that it had custom recovery installed. The first time I tried to update, it rebooted to recovery. I didn't know what any of that was. So, here I am spending all my free time learning about android system modification. NOT what I asked for
Best to buy from a trusted source where you can actually go back to return item if it has a problem. Buy from a well known retailer and you will not have these problems.

Galaxy s8+ showing lines on the top part of the display. I really need help

I have had my s8+ for 2 weeks now and i just found out recently that sometimes, it shows some white lines ( i think there were some pink and green ones aswell ) on the top part of the screen. They used to show up while watching movies/Youtube videos and last night i saw them on the home screen and in the settings ( this time they were black ). I googled the problem and there was no one complaining about it. I just hope its a software problem as i do not have waranty nor money to get another phone.
What could be the problem? Thank you in advance.
What ROM are you using?
codabrink said:
What ROM are you using?
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Running stock. No root, no nothing
Why would you not have a warranty? They are covered for one year for defects.
mjones73 said:
Why would you not have a warranty? They are covered for one year for defects.
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The phone was not bought from a store but from someone who got it and didnt want it so i got it cheaper. It wad brand new though ( but didnt have waranty )
Contact Samsung. As long as it's not user inflicted, those kind of defects are factory covered.
Regardless of where you bought it.
alexandruandreipetrea said:
The phone was not bought from a store but from someone who got it and didnt want it so i got it cheaper. It wad brand new though ( but didnt have waranty )
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Shouldn't matter. Who's your carrier? I had an LG G2 I bought used many years ago that developed a screen problem, Verizon replaced it no questions asked.
mjones73 said:
Shouldn't matter. Who's your carrier? I had an LG G2 I bought used many years ago that developed a screen problem, Verizon replaced it no questions asked.
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It was unlocked. Im on Vodafone but i dont know how could they help me as i dont have any documents or reciepts.
alexandruandreipetrea said:
It was unlocked. Im on Vodafone but i dont know how could they help me as i dont have any documents or reciepts.
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You should contact Samsung customer support.
Definitely if you are in the UK they just use your manufacture date plus 3 months as proof of warranty.
lynxblaine said:
Definitely if you are in the UK they just use your manufacture date plus 3 months as proof of warranty.
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Well...i am not from UK. There are no stores in here that will just take my phone and fix it. All i wanted to know is if anyone had this problem and if its a software problem or the display itself...
sounds like a display issue, usually bad connection or faulty display driver (hardware driver), only fix is new screen
Where are you from?
lynxblaine said:
Where are you from?
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I am from Romania
alexandruandreipetrea said:
I am from Romania
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Your device very likely has a hardware problem. This won't get better, and may deteriorate. With that said, it's also very likely that Samsung will repair it for you at no cost. But you'll likely be without a phone for two to four weeks. I'd suggest contacting Samsung, then making arrangements to get by while your phone is gone. Pick up a used device somewhere?
Even if the phone was from the UK or somewhere else (not stolen) you could get this fixed by calling Samsung. If you continue to say you can't contact Samsung all I can surmise from that is that you obtained the phone illegally. EU Warranty is 2 years you have definitely got warranty.
lynxblaine said:
Even if the phone was from the UK or somewhere else (not stolen) you could get this fixed by calling Samsung. If you continue to say you can't contact Samsung all I can surmise from that is that you obtained the phone illegally. EU Warranty is 2 years you have definitely got warranty.
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The phone was not stolen for sure and i did not say i cannot contact Samsung. Il try my luck. Thanks for the tips.

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