Database Info

vouchAR App - Feedback please!

Hi everyone!
I would like to request some feedback and possibly some help with the free Android voucher app that we built, vouchAR.
As an overview....the main function is to find discount vouchers that are local to the user....so they can save money in restaurants and shops.
The method of presenting this information however is via an Augmented Reality camera view, with floating tags showing the locations of the discounts.
I would add a screen-shot but I don't have the forum privileges required yet as I am a junior member still!
At present the app has had around 10,000 downloads (since August) and conceptually we think its a great use of AR...however I know if needs a lot of cosmetic work and some usability tweaks (sharing etc). If any of you have time to trial it and comment I would be very thankful. Any feedback, pos or neg would be graciously received!
The app is available for download for UK Android users only at present, something I would also like to change once US partners are found.
Also, if you think you have the dev experience to add something to this app and might like to work with us on this then please PM me...
All the best!
Pete

Hi,
you might have a little more feedback and would maybe encourage more people to try your app if you would provide some more information:
- what does your app do
- what are the advantages
- screenshots
- QR Code
I guess a lot of people will see this and don't bother to go to the market, search for your App and download it, just to find out what its for.
Regards,
Becksman

Becksman said:
Hi,
you might have a little more feedback and would maybe encourage more people to try your app if you would provide some more information:
- what does your app do
- what are the advantages
- screenshots
- QR Code
I guess a lot of people will see this and don't bother to go to the market, search for your App and download it, just to find out what its for.
Regards,
Becksman
Click to expand...
Click to collapse
Thank you for the advice Becksman, I have updated the original post with more details however I am unable to post a screenshot yet as I have limited forum rights. Screenshots can easily be found by searching goolge images for "vouchar"
Cheers!
Pete

Tips about a good customer support

No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone

Email is the number 1 way people ( from my experience ) contact the developer to ask questions, recommendations, etc. What I did in addition to all the things in the op was create a cheap 5 page website with Godaddy website tonight its like $100 bucks a year or something. They also auto optimize your site for mobile viewing!Then made a contact us page, were users can choose a reason for contacting us. This works really well and you can set up an auto responder to send them a message letting them know you got the email.
I always try to answer emails immediately (during business hours) but always within 24 hours. Having a great customer service program even if your a solo dev like I am will translate into 5 star ratings based solely on customer service!
Have a lax customer service program and you will see the negative 1 or 2 star ratings pop up again based solely on customer service. It shouldn't take anyone more than say 48 hours to re connect with someone and at least start the process of answering their concern.
You can see the contact us page here
Good policy will turn into good reviews and good downloads!
:good:

I've put a feedback page in all my apps.
You don't even need to create a new email address. Just use your personal email address and create an alias. That way it looks formal on the outside but messages go to same inbox as your personal one, only have to check one inbox everyday.

HMMMMMM!
FIRST OF ALLL EMAIL AND AFTER THAT XDA POSTS.........:victory:

email or the message box is very important. But it's also important to reply to their questions promptly.

Free Customer Service SDK
Replying promptly to customers is essentially the first step towards good customer service. If you are an iOS app developer, looking to impress your customers with excellent customer support, try out Freshdesk's Mobihelp SDK ( [freshdesk.com/mobihelp) you can snap-in to your app and start communicating with your customers from right within your app. I'm sure it will be of great help in your customer service efforts!

Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?

kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse
In my experience, if the app is something people desperately need (e.g. utility) or want (e.g. game) but it isn't working quite as they expected, they will be vocal. Not hearing anything from users is usually a warning sign that nobody was too excited about the app in the first place, or that not that many people downloaded the app in the first place.

If I see a crash on Google Play I assume that the same crash occured for 10 others who didn't bother reporting it. So I try to fix it ASAP.
You could use Google Analytics to report crashes without user prompt.
Regardless of the above, it sounds like you have a general marketing challange which is much more critical than that crash report, so you should investigate marketing and promotions in general.
kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse

Bad reviews on google play
slackydroid said:
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone
Click to expand...
Click to collapse
Hi,
how can we deal with bad reviews on google play, reviews that comes from pepole that didn't understand the meaning of the app?
Thanks.

If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.

dimnikolov said:
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
Click to expand...
Click to collapse
Yep makes sense in my experience - personalise as much as possible and reflect the tone of voice of your app. Users will really appreciate it. Stay social.

Why not have some kind of in-app help?
Having a suggestions/feedback menu item seems to be the common thread here to provide good customer support.
But wondering - why not some kind of in app help itself? Sort of a Whatsapp inside the app? I feel email being a separate channel breaks the context - help within the app itself and in context would be so much easier for the end user.
Thoughts?

I know it is an old thread but there are SDKs that help you integrate a support chat right within the app. I have seen zomato use one of these.

Thank you for a list!

[APP][4.0+] CastChat Broadcast to other users in your area

Hello!
CastChat is an app that allows you to send "broadcasts" to other users in your area, with a range of up to 20km. These broadcasts will be sent directly to your phone, so there is no need to refresh/pull from a database each time you want to see if there are any new messages. You can then message users privately, if you wish. There is no need to make any accounts!
I think this app would be great for anything that would require you to get help/spread your thoughts to other people that you may not know, but you would like to be in your community. Whether that looking for classmates to study with, or just talking about something that is specific to your area (sports, hanging out, etc).
I just released my app last night and am lacking users. I would greatly appreciate it if you could try it out and give me feedback on what you think of it (designs, colors, features?)
I will be checking back here frequently, so feel free to leave a comment!!
Just search for "CastChat" in the Google Play Store
Thank you!

Bump

Requirement
I'm assuming the other person would require the app too right?

patrickdass said:
I'm assuming the other person would require the app too right?
Click to expand...
Click to collapse
Hey, thanks for the question... you are correct. I don't think being able to send messages to everyone around you like that without their permission would be allowed.

I've gotten about 35 downloads, thank you everyone for trying!

Recently put out a new version which should help with some phones force closing the app on start!

[CLOSED] List of all apps that use Safetynet API?

I'm starting on making my own script that will (once completed) toggle root based on weather a safetynet enabled app has launched. I only know of two apps so far, but I know that there must be tons more. I need to know if there is a list anywhere that I can use (preferably up-to-date). If there isn't one then I may need some help starting on a list of apps that do have safetynet. Thank you in advance.

Android Pay
Pokemon GO
Mario GO

Last but not least is the ****tiest app called NETFLIX

'fire emblem heroes' TIER 20, 4 UNITS RANK S+ RIP FOREVER I'M NOT SAD

Does 8 ball pool use Safetynet API ? Thanks

AlienDrew said:
I'm starting on making my own script that will (once completed) toggle root based on weather a safetynet enabled app has launched. I only know of two apps so far, but I know that there must be tons more. I need to know if there is a list anywhere that I can use (preferably up-to-date). If there isn't one then I may need some help starting on a list of apps that do have safetynet. Thank you in advance.
Click to expand...
Click to collapse
If you want a complete list, you'll have to do the research yourself.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE

Droidriven said:
If you want a complete list, you'll have to do the research yourself.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Click to expand...
Click to collapse
I did that to the best of my ability, and I research well my friend. I don't come here and ask until I really can't find anything.

AlienDrew said:
I did that to the best of my ability, and I research well my friend. I don't come here and ask until I really can't find anything.
Click to expand...
Click to collapse
I'm just saying that this list would take A LOT of time to research. We are all just volunteers here, what you're asking for would require too much time and work, we have lives and responsibilities that are more important than spending hours upon hours or even days/weeks searching to give you a solid answer. And I doubt you'll get a full and accurate list from random members posting apps for the list. As I said, if you want a full, complete list, you're on your own, no one is gonna put that much time and work into finding an answer for you, unless of course, you pay them for their time/work. Was I clear that time?
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE

The current version of the PlayStation app.

ANNOUNCEMENT​
As per OP's request, thread has been shut down & closed.

[APP][2.3+][GPLv3] APKGrabber: Re-Release of APKUpdater

APKGrabber
APKGrabber is a fork of APKUpdater. Big thanks and of course all credits go to rumboalla.
I try to develop new features and maintain the software to stay available on latest android devices, but don't expect weekly updates.
For feature requests, issue tracking, new releases and all dev related stuff see my Github page.
License
Copyright © 2017 Rumboalla. Licensed under the GNU General Public License v3.
Readapted 2019 by hemker.
Contributors
hemker
Version Information
Status: Stable
GitHub: latest
APKMirror: latest
Izzy F-Droid: latest
Created 2019-03-04
Last Updated 2019-03-22

Thank You looking forward to a great app.

Thanks for owning the maintenance & upgrade of this beautiful app.
However, I have few issues related to APKGrabber
- Whenever, i click Ignore button, in a few seconds, I see a FC.
This is on Asus Zenfone Max pro m1, stock android, non-rooted, bootloader locked, non-twrped phone
Log option do not work all the time. i see an empty screen while i click on log from the right 3 vertical dots
- I would like to visit APKmirror instead of downloading from it.
Is it possible to provide an option to copy the link ( I mean click to download / Long hold to copy the link kind of option)

hbr_in said:
Thanks for owning the maintenance & upgrade of this beautiful app.
- I would like to visit APKmirror instead of downloading from it.
Is it possible to provide an option to copy the link ( I mean click to download / Long hold to copy the link kind of option)
Click to expand...
Click to collapse
I think if both methods ('old APKUpdater'; visit APKMirror and new APKGrabber; direct download) could be available as option in App preferences, that would be great and serve both needs.
//t

tjsuominen said:
I think if both methods ('old APKUpdater'; visit APKMirror and new APKGrabber; direct download) could be available as option in App preferences, that would be great and serve both needs.
//t
Click to expand...
Click to collapse
Please add all dev related stuff to the GitHub issue tracker.
Btw, new release is out fixing/adding that stuff, see link above.
Best
Dennis

Latest v1.1.3 says it is still v1.1.2 when installed and the update notification shows up.

Thanks, fixed it now. Just download again.

Hi,
Artem here from APKMirror. I'm glad someone revived APK Updater, so kudos on that!
However, the setting you added to directly download from the site now turns the app into a leech which uses up our bandwidth without giving so much as an ad or page view in return. We had an understanding with the previous author about this, and because of them we actively helped him with the fast API and did not block his app. This direct download addition to APKGrabber now, however, goes against all of that.
Please remove it, as it's against our terms of service.
Thank you for understanding.

Archon810 said:
Hi,
Artem here from APKMirror. I'm glad someone revived APK Updater, so kudos on that!
However, the setting you added to directly download from the site now turns the app into a leech which uses up our bandwidth without giving so much as an ad or page view in return. We had an understanding with the previous author about this, and because of them we actively helped him with the fast API and did not block his app. This direct download addition to APKGrabber now, however, goes against all of that.
Please remove it, as it's against our terms of service.
Thank you for understanding.
Click to expand...
Click to collapse
Hey,
sorry, didn't know about any agreements. New release is out, bringing back the old behavior. Furthermore, i deleted all previous artifacts containing that stuff.
@Archon810 is anybody actively maintaining the API? I would like to get in touch to propose some questions about it. That would help making APKGrabber an up-to-date, stable app.
Best
Dennis

dhemker said:
Hey,
sorry, didn't know about any agreements. New release is out, bringing back the old behavior. Furthermore, i deleted all previous artifacts containing that stuff.
@Archon810 is anybody actively maintaining the API? I would like to get in touch to propose some questions about it. That would help making APKGrabber an up-to-date, stable app.
Best
Dennis
Click to expand...
Click to collapse
Hey Dennis,
Thanks for the swift action. We have been hosting APK Updater on APKMirror (last release is https://www.apkmirror.com/apk/rumbo...lease/apkupdater-1-5-11-android-apk-download/), and I'm open to now hosting APKGrabber too, as it's getting updates. Would you like that?
Would you like to chat further about the API? PM me and we can connect on Telegram.

Nice to see a friendly community
Just want put it out there because there are bound to be some people who decide to take the ****... what happens if people don't bother updating to the version that removes the direct download feature?
I'm hoping some action can be taken without penalising the developer, having detrimental effects on APKMirror and the average user

hshah said:
Nice to see a friendly community
Just want put it out there because there are bound to be some people who decide to take the ****... what happens if people don't bother updating to the version that removes the direct download feature?
I'm hoping some action can be taken without penalising the developer, having detrimental effects on APKMirror and the average user
Click to expand...
Click to collapse
If there aren't to many probably nothing will happen otherwise direct linking will probably just be blocked.
Edit: I love the new ignore button right in the updates window.

SuperSandro2000 said:
If there aren't to many probably nothing will happen otherwise direct linking will probably just be blocked.
Edit: I love the new ignore button right in the updates window.
Click to expand...
Click to collapse
Cool, was just putting it out there because more often than not its just a handful of people that tends to ruin it for others.

hshah said:
Cool, was just putting it out there because more often than not its just a handful of people that tends to ruin it for others.
Click to expand...
Click to collapse
Yeah so far so good thank you for the updates. Continued fine tuning version detection would good.
When it would auto download from apkmirror we didn't see where it would download them too.

Is your app setup for the Google Feedback for when it crashes? I just sent a log of it crashing.

Can you please add play store link of the app to be updated?
Thank you.

Glad to see this project revived.
Though it still seems to struggle when in background on Pie - actually, I can't remember wether APKUpdater could even achieve a successful background scheduled search - it will start but won't ever finish.
Getting to its UI will show it still hasn't been able to fetch the installed apps' list & actually start the search. (VPN used + WiFi only setting ticked if relevant)
Also, APKGrabber updates never are found after just opening the app but only when a manual search is launched regardless of the auto option being active.
Also, if I may, I'd like to submit a couple of ideas :
- For when notifications are set to show up only when updates are available (or maybe even in other cases), I think it would be nice if the notification could get dismissed as the users gets to the available updates page.
- Available themes are ok but now not one seems coherent with the app's icon anymore. Replacing them with a tweakable theme engine would be better suited to each user's taste.

Great to see APKUpdater revived! It was a long awaited news!
Are you planning to increase API target to Oreo at least? This is one of the few apps on my phone that still targets Nougat

FYI, APKGrabber is available on F-Droid via the IzzyOnDroid Repo.

The app is now live at https://www.apkmirror.com/apk/hemker/apkgrabber/ too.