Galaxy S8+ black screen? - Samsung Galaxy S8+ Questions & Answers

Hey there,
I have got a Samsung Galaxy S8+,SM-G955N.
Some days before,my phone was stolen by a thief,then I asked for the police for help.The police found the phone for me in the end.
I was so happy at first for my phone was survived.But then I found my phone's screen is always black.When I connect my phone with the wireless charger and charger,I can hear the sound of connecting the power,and I can hear the notification sound,when someone calls me,I can hear the ring!And "hi,bixby"also works!I wonder why?!
I have rebooted so many times,and tried to reboot the phone to recovery mode and download mode.I ended up with failure.
(My phone has been flashed a custom ROM and TWRP.My phone has a lock screen password and lock screen protect which means you can't reboot and power off.)
I really don't know what the thief had done......But my phone wasn't fall off from high places I can be sure......For the phone has a perfect body.)
Then I tried many times to reboot one day the screen recovered! But I found that the screen is not stable,which means it has many bars,it will disappear and then appears at another zone.Just like the old TV set.
I want to wipe /data,then I rebooted to recovery mode.But.:crying:the screen then do not working...... Just like before.
Then I tried many times,I entered the recovery mode.The screen works in the end,but the colours seems very strange,a little purple.and the touch screen don't work at all.I used the mouse to swith the brightness in TWRP,but when I turn the brightness to over 80% or lower than 40%,the screen looks dark.I can hardly see the contents.
So I want to ask you all for help,is this a hardware or a software issue?How can I solve it?
Thank you all and I love you all!!!!!!!!!:crying:
I am a student......And I am so poor.....
Thank you all again!!!!!!!!!!!

I'm hoping you have warranty. Seems like you have done a thorough job at trying to problem solve. I'd head to a repair place for a quick confirmation and maybe repair.

seems like a broken/damaged flex in the screen

Related

Need help identifing reason for strange and frequent freezes

Hi guys
I have this strange behavior going on in my Sentation.
Out of nowhere my phone started to have strange screen behavior... Didn't light up after pressing the power button (had to phone my self in order to get screen on).
The next thing was that suddenly the screen goes to maximum brightness or goes to minimum without any explanation (tried both auto brightness or manual).
After that I noticed that the screen went off when I was using it but when I pressed the left side of it it lighted up and off again... making me think of some kind of bad contact underneath. As I already had changed a broken touch screen for t3 times, and let the phone fall for several times I thought it had to do with some plug out of line...
I disassembled the phone completely and mounted up back again. The thing is that the phone started to freeze every 5 minutes (screen on but completely freezed. I have to pul out battery). Sometimes it freezes even in the recovery menu. I've tried several rom's with full wipe and not installing anything and its all the same.
Some times I still not that the screen goes off during the freeze but when I touch the left side it goes on again, but that doesn't change the freezed state even that I let down the phone for several minutes.
I disassemble the phone again, tried different back cover and different battery (one stock and other extra strength) I tried also all the suggestion related to the small pin in the back not connecting well with the back cover (adding an aluminium foil, pulling the pin out, etc..)
Nothing seams to resolve anything so I have clearly an hardware problem... but I don't know what to replace or where to look the damage!!!
Can anybody help me please?!
Update
I have an update on my problem:
I noticed that when I leave the phone on top of some kind of metal part and don't touch it it works all day without any problem but, as soon as I start to touch the phone, it freezes within minutes!
Could it be some kind of static electrical problem? How to resolve it?
I would apreciate any help
Thanks

Replaced screen, not booting

Hey guys,
just replaced my screen by myself and it isn't working. It boots and the screen lights up for a few seconds but thats it. So it seems like I ****ed up somewhere. :/
Now I've got some questions for you guys.
1. What could cause this error? Since it's already not working I don't mind taking it apart some more and trying to fix it.
2. Do you think if I send it to the support from OnePlus they will take a look at it?
3. The whole reason I did this was to get my data back. Is there any way to access the data on the phone without the touchscreen? I encrypted it using CynogenMod. USB-Debugging is enabled.
Thank you so much guys, I'd really appreciate some help. This **** is really tearing me down since it was a lot of work.
I did this on my own phone but Idk about OPO. If you use the power+voldown method to boot into recovery (yes ik nothing on screen) then connect a usb and see what happens
If you power it on, wait 5 mins then call it and if the phone rings you should be able to rule out the display and speakers and storage, obvs if the display is still not on at this point it is probably the display.
you can also adb from recovery and or fastboot so you should be able to see it in there if it is still working (make sure you change the phone for a decent amount of hours before you do any of these) If the display is dead its likely its been on for the last day and dead
Sorry for the late answer, really appreciate your help!
So if I connect the phone to the PC (tried it in recovery and in normal mode) windows detects the phone under "Devices" but sadly if I type in "adb devices" in cmd it doesn't detect the device.
But still, windows is detecting the phone so it seems to still function. I booted into recovery and I could use the touscreen and the lower buttons. I couldn't see anything but it was vibrating whenever I was using the touscreen. So it seems like only the display part is broken.
Can't call the phone since it's fully encrypted so I need to type in a password before booting anything (recovery, normal mode, ...)
I'll try to contact the vendor of the display and see what he has to say.
If anyone got any more tips I'd appreciate them. I'm a pretty big noob so I even appreciate "common sense" tips.
I know this may be a "common sense" thing to say, but double check your connections. Sometimes the connectors aren't made properly and a pin could be covered so you can try connecting and disconnecting several times to see if it clears up.
Since the touch screen was registering and vibrating, then it could be the backlight that's broken. Try holding a flashlight at an angle and see if you can make out anything on screen. If it's the backlight, then you can probably back up your data in case your phone does end up breaking.
reconnected everything multiple times and also tried the flashlight trick. sadly with both no luck
but something good:
adb recognizes my phone in "recovery"
bad news: no commands work, most likely because the phone is encrypted. if I enter a command nothing happens, it looks like its loading forever.
any ideas?
Hey!
I also had the same problem after I replaced OPO's screen about one year ago. The replacement screen was from ebay.
I could see the Cyanogen logo but after a few seconds the screen became black. Booting into recovery mode worked well.
On the video also ROM boots well but the screen stays black.
https://www.youtube.com/watch?v=VcWDCJIkPKQ
Eventually, the screen was defective and I returned it and bought new one.

Black screen but phone boots, Z3.

Hello All,
Basically what happened is this:
I got phone D6603 with "Vodafone protect" lock on and owner gave me a possible code for phone. I replaced screen and then found that lock requires only numeric pin, not what I was given. So, he then reset pin and deactivated lock, but I still had it on no matter what. So, I tried to flash new firmware into it for same phone and got it done, but now phone screen stays black all the time with only backlight on. Phone seemingly loads something (probably the new phone welcome screen after flash), which I cannot see, but when connected to computer from fastboot or something then all system files are visible.
When I boot phone from off position, it boots to a point where I can use side button to switch on and off the screen but touch does not respond because nowhere it reacts to touch or maybe I do not know where and what to click on screen.
What could be the likely solution? I do not think that phone is bricked, but something is wrong with system as it does not light up the screen properly. I tired flashing 2 times successfully with same result.
Any advice would e appreciated.
Hi, can this thread be deleted because I am getting phone swapped and thread no longer relevant? Thanks.

Black screen except for camera? J7 Crown. no USB debugging. Recovery mode access

Situation: Samsung Galaxy J7 Crown. Never messed with. USB Debugging not enabled No special permissions (no ADB). I am able to access the Android Recovery screen. Obviously wipe cache partition didn't help, nor Lacking storage booting. Other than the Recovery and download screen: I get the Power/Restart icons when booted normally. Reset works, but power doesn't turn the phone off. No phone calls, Yes notifications. Camera from lock screen comes on (triple click on home button) and touch screen works.
I've tried to trace out the lock pattern in the hopes its still working outside this specific situation. No indication that it is.
All i want is a few sentimental pictures. Although after an entire day of frustration, finding out that the only thing that works is the camera is kinda funny and ironic.
Ive looked on XDA forums, but I'm having no luck w/ exact situation, although I'm sure someone has been in the same situation or similar enough.
Spent all day looking at options (Odin?) and nothing looks like it would work out for me.
Knowing the camera works, makes me hopeful that a mirror would work? No reaction to lock screen pattern makes me think not.
Additional (maybe irrelevant) info. Shows up on home WiFi while Find My Mobile said it was offline (makes sense with Notifications/no calls)
Any advice? Just point me in the right direction if there is one.
If not i hope you appreciate the Irony here. Thanks
(I used to be not so bad tech support, but haven't been keeping up as of late, and today was a painful reminder. Take pity on me.)
Black Screen Except Camera - Galaxy J7 Crown
Hey there anick22! I was so glad to see a search result with something referencing the camera working, on an otherwise completely black screen! I was super bummed to see that noone had replied to your plea for help with this insane problem!! I hope you found a solution by now!!
My 2 month old Galaxy J7 Crown suddenly went black on me one day, and it didn't happen as a result of a drop, or spill, or any other damage. I don't recall having put any new or different apps on it, recently, either.
The triple click of the Home button does open the camera, and the screen lights right up, perfectly. It takes it's usual beautiful pics, and I'm able to use all of the camera functions. I'm even able to view any photos I took during that particular session, buy not any prior pics, because I'm unable to unlock the phone.
"Hey Google!!" also reacts, and will display the result of any question that I may ask it, but I'm unable to go into the answers, without the ability to unlock my phone.
I have been able to get the phone into safe mode, while attempting to power it off, by pressing the power button, and then tapping on "power off" (although this hasn't worked every time I've tried). While in safe mode, "safe mode" is displayed in the bottom left hand corner, but nothing else appears on the screen.
Upon powering up the phone, all of the normal things happen. It shows "Samsung" and goes on to the blue screen to show the "Trac Fone" logo, but once the phone is booted up, the screen is black!!
PLEASE tell me that you were able to find a solution to this!!! I went and purchased a new Moto G7, (since I had a Droid Turbo 2 in the past, and it was amazing!!), and I'm beyond ready to get back to my J7 Crown!! PLEASE HELP!!
Thanks so much!!!
By the way, I'm a newbie here, as If you couldn't tell!!

Only splash screen even in Android

So, first I thought my brother's A51 was water damaged because it was wet a little bit and charging was being interrupted. I left the phone turned off for the night and wanted to look at it again the next morning. The problem is that the screen or something else stopped working.
The screen works fine in Download mode, Recovery mode, or at splash screen with phone's model name, the problem begins when it's booting to Android. It's still stuck at the splash screen. no boot animation, no lock screen visible, just a model name. It's not bricked, because I can still unlock the phone (didn't have a password) and I can hear the unlock sound or charging sound (it started working again).
I tried factory reset through recovery - didn't help, flashing fresh firmware from Frija - didn't help. The only thing that changed is now the splash screen brightness goes down a bit and I noticed that until I am touching the screen so the phone can't lock itself it doesn't turn off the splash screen, but when I press the lock button it turns off the screen and I can't turn it back on, but the phone still works because I can hear charging sounds and it shows up in Device manager.
I also opened it because I wanted to see if there's any water damage, but I didn't see any water marks or burnt components. I cleaned the charging board with alcohol and let it dry but that didn't help.
I'm worried that there's something wrong with the motherboard or the charging board because it has a screen connector.
I can also see that some people here have similar issues:
Unbrick A51 - Stuck on samsung logo
Hi, My phone is stuck on A51 logo for days now it charges - I can enter download mode easily - I can sometimes enter recovery mode some other times it doesn't let me I tried flashing different stock ROMs of android 10, 11 for the phone with...
forum.xda-developers.com
black screen after splash and unable to factory reset, possibly frp?
Apologies for formatting, typing up on my phone during my break at work. To be more specific, I have a samsung a51 that recently had a black screen of death with no known cause. The samsung splash screen as well as the recovery menus alll work...
forum.xda-developers.com
I should also add that I don't have access to settings so I can't unlock OEM and flash custom recovery / ROM. I also cannot downgrade to Android 10 (duh)
I have exactly the same behaviour here.
I ordered a "defect" A51 on Ebay which was not working. I opened it an saw a water damage at the USB-C charging board. Since there was a lot of oxydated parts I ordered a replacement for this board.
After cleaning an replacing the charging board I have the same issue as szerbi. I see the charging screen (while powered off), I can enter download mode and transfering stock firmware using Odin, I can enter recovery mode. While all these states the display works well and I cannot see any damages like a broken display.
I even got it working correctly after several Odin firmware update and recovery mode / factory reset attempts and I could install some apps and set up my google account. I was very happy. But after some hours again: no screen while Android is running.
Now, when Android is running I hear the charging and the screen shot (pressing volume-down + power buttons) sounds and the phone will be visible as a storage device while connecting to a PC.
Conclusion: The display is black while Android is running. Since it was shortly active I assume either a loose contact on one of the flex cable connetions or a water damage at the displays flex board. Unfortunately latter cannot be checked without dividing the display from the display frame. I assume this is an irreversible process.

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