play store stuck on downloading - Sony Xperia XZ Premium Questions & Answers

Is this a known issue? Every thing I try to download from the playstore gets stuck on downloading no matter what connection I use.
One thing I noticed is that it works for a bit after a reboot which leads me to believe that the download Manager is at fault since that one stops working for most other apps too.

also with X Compact
I have the same problem with my German Xperia X Compact after the Oreo update. App downloads/updates a stuck in state 'Downloading' for a long time. But they eventually start downloading within an hour.
I tried to troubleshoot with these instructions but without success:
support.google.com/googleplay/answer/7513003
support.google.com/googleplay/answer/7512202

Yep have the same issue but my starts to work normally at random times

do all of these methods :
1. Clear cache & Clear data (google play store-google play service-download manager- download agent-play auto installs configuration)
2.try another network
3.try VPN
4.try hard reset for cleaning cache (hold power and volume Up until phone vibrates 3 times and begin to restart)
5.reset app preference in app info
6.last way (factory reset or flash with flashtool )

Reset helped
I did a factory reset with Xperia Companion. Now it works.

Clear cach "google services" it is important

I've got the same issue on my Moto Z Play, updates will show as 'Downloading...' in Google Play Store, and then either fail, or take hours to download.

timster01 said:
I've got the same issue on my Moto Z Play, updates will show as 'Downloading...' in Google Play Store, and then either fail, or take hours to download.
Click to expand...
Click to collapse
Off data saver

7ronic said:
I have the same problem with my German Xperia X Compact after the Oreo update. App downloads/updates a stuck in state 'Downloading' for a long time. But they eventually start downloading within an hour.
I tried to troubleshoot with these instructions but without success:
support.google.com/googleplay/answer/7513003
support.google.com/googleplay/answer/7512202
Click to expand...
Click to collapse
I'm having the same problem. Did you fix it ?

Factory Reset
jchq said:
I'm having the same problem. Did you fix it ?
Click to expand...
Click to collapse
A factory reset solved the problem for me.

Battery Saver
I saw a post where it says that turning on battery saver might solve it. Oddly it worked for me.
forums.oneplus.com/threads/closed-google-play-store-stuck-at-downloading-after-update.505868

Fix by downgrade to Nougat
i have this issue also when in Oreo, i have factory reset many times, but eventually it comes again,.. then i try downgrade to Nougat and the problem not come so far

I have the same issue, and whats weird that same hapoens in the Theme app in my phone (Zenfone 5) when i try downloading a new theme. I don't even understand how the two are related.

thunder753 said:
I saw a post where it says that turning on battery saver might solve it. Oddly it worked for me.
forums.oneplus.com/threads/closed-google-play-store-stuck-at-downloading-after-update.505868
Click to expand...
Click to collapse
Tried all other suggestions (except factory reset/changing ROM), turning Battery Saver on/off- instantly fixed this issue. Thanks for sharing!

callmeWhiskers said:
Tried all other suggestions (except factory reset/changing ROM), turning Battery Saver on/off- instantly fixed this issue. Thanks for sharing!
Click to expand...
Click to collapse
is it turn on "power-saving excepptions" in battery menu for play store, i'm using XZ1 and got this problem many times, and only way to fix is reset my phone , now i hace both XZP and XZ1 and dont want it happen again.
sorry for my bad english.

Lavievn said:
is it turn on "power-saving excepptions" in battery menu for play store, i'm using XZ1 and got this problem many times, and only way to fix is reset my phone , now i hace both XZP and XZ1 and dont want it happen again.
sorry for my bad english.
Click to expand...
Click to collapse
No, just the "normal" Battery Saver feature of Android (the one that suggests turning on at 15% battery). As soon as I manually turned it on and off, Play Store downloads worked again (immediately).

callmeWhiskers said:
No, just the "normal" Battery Saver feature of Android (the one that suggests turning on at 15% battery). As soon as I manually turned it on and off, Play Store downloads worked again (immediately).
Click to expand...
Click to collapse
oh, i see, i'll try now, thanks

callmeWhiskers said:
No, just the "normal" Battery Saver feature of Android (the one that suggests turning on at 15% battery). As soon as I manually turned it on and off, Play Store downloads worked again (immediately).
Click to expand...
Click to collapse
Hi, it's me again, i just changed from xz1 to xzp yesterday, start install some app on playstore, everything seem normal till 2 hours ago, it's happen again, i mean play store stuck at downloading or download pending, i try clear data/cache of play store, turn off battery save...etc...restart my phone but nothing happen, this xzp is brand new phone, i think this will happen more. Hopefully Pie dont have this, everytime before i need to factory reset to fix this .

thunder753 said:
I saw a post where it says that turning on battery saver might solve it. Oddly it worked for me.
forums.oneplus.com/threads/closed-google-play-store-stuck-at-downloading-after-update.505868
Click to expand...
Click to collapse
this worked instantly for me!
dunno why but it works while battery saver is on.
Android P with Pixel 2 XL, Google Play Store v12.5.15-all

thunder753 said:
I saw a post where it says that turning on battery saver might solve it. Oddly it worked for me.
forums.oneplus.com/threads/closed-google-play-store-stuck-at-downloading-after-update.505868
Click to expand...
Click to collapse
Have you found a permanent solution? I'm using a redmi note 4 and getting the same exact error. Using pixel experience rom android 9 with a custom kernel

Related

nexus 5 turns off when I make a photo with flash

I have that weird problem. At first i was sure that is google search fault, but it's not (maybe some other google app)
Problem: when I'm making photo with flash phone just turns off. Problem doesn't exist when phone is connected to charger.
At first I thought that is hardware problem but when I install cyanogen mod or clean stock rom problem doesn't exist for first few days. It starts about 3-4 days later (after installing some updates?)
krzychoo89 said:
I have that weird problem. At first i was sure that is google search fault, but it's not (maybe some other google app)
Problem: when I'm making photo with flash phone just turns off. Problem doesn't exist when phone is connected to charger.
At first I thought that is hardware problem but when I install cyanogen mod or clean stock rom problem doesn't exist for first few days. It starts about 3-4 days later (after installing some updates?)
Click to expand...
Click to collapse
i guess battery problem.
how is your battery backup?
samersh72 said:
how is your battery backup?
Click to expand...
Click to collapse
what do you mean?
krzychoo89 said:
what do you mean?
Click to expand...
Click to collapse
your battery life?
note that flash consume more battery power.
at what level of battery the phone turn off when flashing?
if you install a "torch" app, does the phone turn off when activating the torch?
samersh72 said:
i guess battery problem.
how is your battery backup?
Click to expand...
Click to collapse
samersh72 said:
your battery life?
note that flash consume more battery power.
at what level of battery the phone turn off when flashing?
if you install a "torch" app, does the phone turn off when activating the torch?
Click to expand...
Click to collapse
torch app is ok
phone turns off on 90% and 30% it doesnt matter
krzychoo89 said:
It starts about 3-4 days later (after installing some updates?)
Click to expand...
Click to collapse
boot into safe mode, and try, if the problem gone, so this issue is caused by an app. find it and delete it.
Safe mode, the savior of so many Windows PCs! If you are experiencing a problem with your nexus and you want to determine whether it is being caused by a third-party app, long-press the power button, then long-press the Power off option. Choose OK to reboot in safe mode, which completely disables all third-party apps on your device. If the problem goes away when you’re in safe mode, you should reboot your device and start removing recently installed apps until the problem goes away.
Click to expand...
Click to collapse
thanks for your hint. After flashing to the newest cyanogen with gapps I still got this problem, but it's good on safe mode. So I think thats some system app problem

Blu_p0010uu_v19_generic_5.1

Has anyone downloaded and installed the new wireless update? Not sure why they changed to the Google messenger. Especially since Allo is due out soon.
Sent from my PURE XL using Tapatalk
Installing now. Kind of a disappointing update, but at least we haven't been abandoned.
I didn't think Allo was going to do MMS/SMS, but I've seen conflicting reports.
It looks like the issues I had with background apps closing when clearing all apps has been fixed. I've got no apps running in the foreground yet can see Whatsapp, Fitbit, etc still running and I'm receiving notifications for them.
GregTheSmeg said:
It looks like the issues I had with background apps closing when clearing all apps has been fixed. I've got no apps running in the foreground yet can see Whatsapp, Fitbit, etc still running and I'm receiving notifications for them.
Click to expand...
Click to collapse
You're right, my Garmin Forerunner doesn't disconnect when I do that now. Good catch.
GregTheSmeg said:
It looks like the issues I had with background apps closing when clearing all apps has been fixed. I've got no apps running in the foreground yet can see Whatsapp, Fitbit, etc still running and I'm receiving notifications for them.
Click to expand...
Click to collapse
That right there is worth it. I'm installing it now.
Sent from my iPhone using Tapatalk
The issues with the background apps closing seems to have been fixed. Thank goodness. Now Tasker and pushover work when closed.
As for Allo, I haven't read anywhere that SMS and MMS are not supported. It does seem to suggest that end to end encryption is primary.
Sent from my iPhone using Tapatalk
I downloaded it and now my phone won't start up properly. It goes into a loop where it says android is starting and it is optimizing apps and then restarts back to optimizing apps over and over. I contacted Blu customer service and they said to hard restart mt phone. It doesn't work and my phone still does the same thing.
Since the update, it change the sms native to Google messenger and worts off it there is a bug, no notification at all on every sms program.
Do you have a link for this update?
-sent using this app on this device.
superx00b said:
I downloaded it and now my phone won't start up properly. It goes into a loop where it says android is starting and it is optimizing apps and then restarts back to optimizing apps over and over. I contacted Blu customer service and they said to hard restart mt phone. It doesn't work and my phone still does the same thing.
Click to expand...
Click to collapse
It happened to me too!
pih1 said:
It happened to me too!
Click to expand...
Click to collapse
I just hard re-set the phone a couple of times in a row and let the phone do its thing, optimizing the apps for 3 hours straight. The phone started up by itself and worked after that. Hope this works for you.
superx00b said:
I just hard re-set the phone a couple of times in a row and let the phone do its thing, optimizing the apps for 3 hours straight. The phone started up by itself and worked after that. Hope this works for you.
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Click to collapse
How to hard reset ? I think I already did and did not work....
pih1 said:
How to hard reset ? I think I already did and did not work....
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Click to collapse
Hold the power and up volume buttons for 10 seconds to re-set phone. A menu with options will come up, select using the volume up/down button. Select re-set phone option with the power button. I did it twice in a row.
turning wifi off
So when battery is around 20% the strangest thing happened, wifi just turns off when phone is locked, just when it´s locked. Anyone else having this issue?
Does anyone know where to get the v19? I had to perform a factory reset and it backed up to v16. When I do the update it now claims that my system is damaged.
Sent from my PURE XL using Tapatalk
Need V19 link
I needed to do a factory reset on my Pure xl, so my version is v16 and when I try to update it says my system is damaged. I want to update, what to do ??
mrjamesb36 said:
So when battery is around 20% the strangest thing happened, wifi just turns off when phone is locked, just when it´s locked. Anyone else having this issue?
Click to expand...
Click to collapse
Do you have "standby intelligent power saving" on under battery settings?
quantum1 said:
Do you have "standby intelligent power saving" on under battery settings?
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Click to collapse
I do, but it was never a problem before the update. It seems rebooting helps with this issue, and then it lasts for like 1 month and then happens again. And now battery lasts nothing! do you have this issue after the update?
Does anyone have a link to the update? My phone says system damaged when I try

Auto Screen Rotation bug?

Hi
Has anybody a bug like mentioned above?
My FRD-L09 with the latest fw b131 has that bug. After rebooting it works as usual but after some time it stops rotating the Screen.
The Rotation is enabled in the Settings. Tested with many apps like google fotos, the stock foto gallery, even chrome does not auto rotate.
As is said, after a reboot it works again.
Try wiping the Cache Partition in the Recovery Mode menu. If that doesn't work then backup the data on your device and perform a hard factory reset on your device.
551790 said:
Hi
Has anybody a bug like mentioned above?
My FRD-L09 with the latest fw b131 has that bug. After rebooting it works as usual but after some time it stops rotating the Screen.
The Rotation is enabled in the Settings. Tested with many apps like google fotos, the stock foto gallery, even chrome does not auto rotate.
As is said, after a reboot it works again.
Click to expand...
Click to collapse
Is the issue gone for once as you rebooted?!
Yes, as i stated above
Good
I have the same issue, after some time the rotation is not working anymore. A restart fixes that temporary, but it is getting annoying
after some time the rotation is not working anymore. A restart fixes that temporary
Click to expand...
Click to collapse
It has happened to me twice in 2 days. Not sure if it was camera related, but that's when I noticed it because the pics I took in landscape were rotated 90 degrees in the gallery, and nothing auto-rotates after that. So rebooting fixes it.
DarkGuyver said:
Try wiping the Cache Partition in the Recovery Mode menu. If that doesn't work then backup the data on your device and perform a hard factory reset on your device.
Click to expand...
Click to collapse
A hard factory reset solved the problem for me, at least I did not get this issue again since 3 days.
But I think it has something to do with "smart assistance", this is the only setting that is deactivated since I've made the reset.
So try to turn things off there and maybe I am right, if not do a hard reset (Do not forget to backup your data !!)
Have the same annoying bug on my Honor Note 8, must be something to do with Huawei's power management cause it seems to happen when battery goes below 10%. Restart seems to fix it every time
Hello,
I have the same bug on my Honor 8.
Does someone found a solution ? it's very annoying
Thanks!
PreDer said:
A hard factory reset solved the problem for me, at least I did not get this issue again since 3 days.
But I think it has something to do with "smart assistance", this is the only setting that is deactivated since I've made the reset.
So try to turn things off there and maybe I am right, if not do a hard reset (Do not forget to backup your data !!)
Click to expand...
Click to collapse
You are my personal hero, PreDer!
I only deacticated all options in "smart assisstence" settings. Only Smart Key is activated. I did a partition cache wipe afterwards (no factory reset!) and now everything is working perfectly for last couple of days!
Fozzy90 said:
You are my personal hero, PreDer!
I only deacticated all options in "smart assisstence" settings. Only Smart Key is activated. I did a partition cache wipe afterwards (no factory reset!) and now everything is working perfectly for last couple of days!
Click to expand...
Click to collapse
Hi, any update?
Same issue here, but today It reactivated the function by itself as it stopped working with gallery and google photo uploading.
I had anyway some movement options active in smart assistance, which I now have deactivated leaving only the smart cover option.
It is still working perfectly for me with only smart key activated in settings. No issues anymore so far...
Ok thanks, looks like mine too is working again.
Something like the error message of "Google....etc etc...impossible recording" whenever the microphone was used by an app, even taking movies. I then discovered that I had to deactivate the "Ok Google on every screen" option.
By the way, even if I wanted to wait for a massive test of the B380 upgrade, I found that my Honor 8 had downloaded automatically the upgrade, prompting me to reboot to install it, when I left it connected to my home wifi.
I can't find anyway to force it not to download system upgrades by itself, I have a very bad experience from iPad of unnecessary upgrades, is there a way to take control manually of system upgrades?
Actually I haven't seen any battery improvement after the upgrade to B380...
I have the same issue. I can confirm that the reboot fixed the problem. Will see how long befoe this bug comes back.
D1Chung said:
I have the same issue. I can confirm that the reboot fixed the problem. Will see how long befoe this bug comes back.
Click to expand...
Click to collapse
Rebooting fixes until smart assistance critical option forces the problem to come back. It might be a conflict with some particular app, but deactivating most of the smart options one at a time to see which one is the guilty will solve the issue.
Unfortunatly, reboot fixes the bug for me for only 5 or 6 days :/
timpera said:
Unfortunatly, reboot fixes the bug for me for only 5 or 6 days :/
Click to expand...
Click to collapse
As multiple times stated, rebooting is USELESS if you don't deactivate the smart option that fights with some of the apps!
jeffhawke said:
As multiple times stated, rebooting is USELESS if you don't deactivate the smart option that fights with some of the apps!
Click to expand...
Click to collapse
I have smart assistance turned off and it still does this. I have only had the phone for a week. Any ideas how to stop it from doing this?
Bad issue
Hi guys,
Same issue wirh FRD-L09. It's very annoyng problem. Any news to fix it?
Hard reset solves only for one day
Thanks

Cyanogen redirecting to home screen every 2-3 secs

I was accessing chrome and all of sudden everything got minimized to home screen. I tried killing apps, restarted mobile, power off phone and start but no luck.
From any app I am in, if the touch screen has no touch for 2-3 secs , then it Will bring me back to home screen. However I am able to download apps from play store by touching screen continuously.
I am on latest update of cyanogen provided by one plus one. Any help is highly appreciated.
Compscho said:
I was accessing chrome and all of sudden everything got minimized to home screen. I tried killing apps, restarted mobile, power off phone and start but no luck.
From any app I am in, if the touch screen has no touch for 2-3 secs , then it Will bring me back to home screen. However I am able to download apps from play store by touching screen continuously.
I am on latest update of cyanogen provided by one plus one. Any help is highly appreciated.
Click to expand...
Click to collapse
Tried factory reset?
Factory reset worked for the day
Mr.Ak said:
Tried factory reset?
Click to expand...
Click to collapse
Hi,
I tried factory reset (Without data). It only worked for the day. Today i realized that it has started doing the same thing again. After every 2-3 secs anything gets redirected to home screen. Battery doctor also is not killing apps and gets redirected to home screen. The mobile is not getting locked as well.
Regards,
Compscho
Compscho said:
Hi,
I tried factory reset (Without data). It only worked for the day. Today i realized that it has started doing the same thing again. After every 2-3 secs anything gets redirected to home screen. Battery doctor also is not killing apps and gets redirected to home screen. The mobile is not getting locked as well.
Regards,
Compscho
Click to expand...
Click to collapse
You should not be using any apps like "Battery doctor", this might be the reason for this type of behaving of device.Please uninstall any other apps like this also.
Mr.Ak said:
You should not be using any apps like "Battery doctor", this might be the reason for this type of behaving of device.Please uninstall any other apps like this also.
Click to expand...
Click to collapse
I installed security guard. Post that its working fine. But will definitely try to remove it as well as battery doctor and similar apps to see if there is an issue.
Thanks.
Issue still persist
Compscho said:
I installed security guard. Post that its working fine. But will definitely try to remove it as well as battery doctor and similar apps to see if there is an issue.
Thanks.
Click to expand...
Click to collapse
Hi,
I uninstalled all optimizing app. However, the issue came back. Now it is not getting solved even after installing them back.
Do you think it is an hardware issue?
It may be an issue with compatibility because if you're still using the stock cyanogen OS
You will still be at android 5.1.1 and the current version is 7.2.
I may be wrong though so don't take my word for it

Question SEE ultra randomly restarting

Hey Guys, as the title says my S22 Ultra is restarting randomly. It seems to be worse in the mornings, but stops in the afternoon and evening. I have updated to latest OS version, have updated all of my apps.
I tried running in Safemode for a couple of hours without it restarting so I don't think its hardware.
I am not doing anything on it out of the ordinary when it happens, browsing Instagram or using it with android auto in my car and it just turns off and back on. My storage is not full 10gb available, also it feels warm around the camera, top half of the phone. Its always done that, I think they just run hot.
It is turning off and then back to the Samsung logo and back on within 45 seconds which leads me to believe its not a full crash, maybe an os crash?
Any ideas on what I can do? I think my next step is a factory reset.
Model: SM-S908B/DS One Ui 4.1 Current os: S908BXXU2AVF1 / S908BXXM2AVF1
You can clear cache in recovery mode and see if fix before you factory reset.
LR7875 said:
You can clear cache in recovery mode and see if fix before you factory reset.
Click to expand...
Click to collapse
Okay cool I'll try that
So I tried clearing the cache last night but still have restarts this morning. Is there anything else I could try?
Go to Device care, then menu and automation. Check if you have auto restart enabled
ErickF said:
Go to Device care, then menu and automation. Check if you have auto restart enabled
Click to expand...
Click to collapse
Hey just checked and it's off. So frustrating because it's happening while I'm using Google maps to find my route.
garysully1986 said:
Hey just checked and it's off. So frustrating because it's happening while I'm using Google maps to find my route.
Click to expand...
Click to collapse
That's a tough one then. What about the button next to the menu button on device care? Does it say anything about a restart history there?
if it doesn't restart in safe mode, one of your 3rd party apps is causing the issue.
submit an error report and get feedback when it restarts again
Samsung Members app > Get help > Send feedback > Error reports
do you have life360 app installed on your phone?
Uninstall Telegram

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