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So I just got back from the tmobile store, after sending in my g1 I bricked attempting to install the danger spl, claiming I had no idea what happened. Then I received a call from the person at the store that was helping me informing me that HTC would do a 'check' to see if it had been rooted, and fine me $400 if they discovered any unofficial roms on it. I told this man nothing.
Is this bs, or what?!
Either security has been upped in the recent past, and I'm going to have to pay $400, or he just tells that to everyone to scare them, I have no clue.
Any additional information would be appreciated very much.
TC,
No worries mate. It's BS, he's just looking to spook you, or he/she is a complete idiot of a rep. They can't fine you for it. You own the phone, not them (unless you're on some sort of a lease agreement contract I'm not aware of).
The most they'd do is just return the phone to you or something.
Cheers.
infernofalcon said:
So I just got back from the tmobile store, after sending in my g1 I bricked attempting to install the danger spl, claiming I had no idea what happened. Then I received a call from the person at the store that was helping me informing me that HTC would do a 'check' to see if it had been rooted, and fine me $400 if they discovered any unofficial roms on it. I told this man nothing.
Is this bs, or what?!
Either security has been upped in the recent past, and I'm going to have to pay $400, or he just tells that to everyone to scare them, I have no clue.
Any additional information would be appreciated very much.
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Click to collapse
how can you brick a phone ( im noob so..)
leco said:
how can you brick a phone ( im noob so..)
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Click to collapse
By not following directions, mostly.
Mine was taken by haykuro's death bringer.
-
This person called me back, and claims that HTC can and will check every phone sent in for unofficial roms. I'm not sure what gave me away, but he said if I rooted my phone, then do NOT send it in, because they will not replace it, and I will need to pay $400 for a new g1. He says he knows this from experience.
I'm rather frightened now, but would much rather trust you guys. So, encouragement pl0x?
infernofalcon said:
By not following directions, mostly.
Mine was taken by haykuro's death bringer.
-
This person called me back, and claims that HTC can and will check every phone sent in for unofficial roms. I'm not sure what gave me away, but he said if I rooted my phone, then do NOT send it in, because they will not replace it, and I will need to pay $400 for a new g1. He says he knows this from experience.
I'm rather frightened now, but would much rather trust you guys. So, encouragement pl0x?
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Click to collapse
TC,
This changes things. You see, when you said a 400 USD fine...that's BS....but...you should have the option to keep your bricked G1 (assuming they can't fix it). They can't keep it and not return it you. After that point, it's really your choice if you want to buy a new one or not.
Cheers.
PoisonWolf said:
TC,
This changes things. You see, when you said a 400 USD fine...that's BS....but...you should have the option to keep your bricked G1 (assuming they can't fix it). They can't keep it and not return it you. After that point, it's really your choice if you want to buy a new one or not.
Cheers.
Click to expand...
Click to collapse
Yes, but is there anyway they can tell it was rooted? Because if they can't, wouldn't they just replace it for free?
infernofalcon said:
Yes, but is there anyway they can tell it was rooted? Because if they can't, wouldn't they just replace it for free?
Click to expand...
Click to collapse
TC,
I'm sorry, I do not have the information to these things and I wouldn't know. I can wish you all the best at this point, and hope that you screwed up the phone's memory to a point where nothing is readable by whatever gadgets/software they have.
Whatever it is, they can NOT fine you, that's the point I want you to take away from all this. Lawl.
Cheers.
PoisonWolf said:
TC,
I'm sorry, I do not have the information to these things and I wouldn't know. I can wish you all the best at this point, and hope that you screwed up the phone's memory to a point where nothing is readable by whatever gadgets/software they have.
Whatever it is, they can NOT fine you, that's the point I want you to take away from all this. Lawl.
Cheers.
Click to expand...
Click to collapse
Thank you so very much, I greatly appreciate your kindness and time, and hope you have a wonderful day.
OMGAHAHAHAHAH
Sorry,
I just find it so sad a rep tried to threaten you a fine for using your [OWN] device with a fine for doing what YOU want on your OWN device. Has the world come to this insanity?
Laos101 said:
OMGAHAHAHAHAH
Sorry,
I just find it so sad a rep tried to threaten you a fine for using your [OWN] device with a fine for doing what YOU want on your OWN device. Has the world come to this insanity?
Click to expand...
Click to collapse
Well at least we've got you guys =P
Do you have 'Accident' insurance?
Yes, they can tell if you rooted it, or flashed it with an unofficial ROM. By doing that, you invalidated your warranty so if they really DO check it, they are pretty unlikely to repair it for free, hence the $400.
FloatingFatMan said:
Yes, they can tell if you rooted it, or flashed it with an unofficial ROM. By doing that, you invalidated your warranty so if they really DO check it, they are pretty unlikely to repair it for free, hence the $400.
Click to expand...
Click to collapse
Even if it's bricked?
infernofalcon said:
Even if it's bricked?
Click to expand...
Click to collapse
TC,
I wouldn't be surprised. You know how a damaged hard drive can be rendered inaccessible to the average joe? And how there are data-recovery companies that can somehow still get data back for you?
I'm pretty sure they can tell. If that's the case, like I've said before, it's really your call if you want to purchase a new phone or buy a second hand rooted one in the marketplace.
Cheers.
infernofalcon said:
Even if it's bricked?
Click to expand...
Click to collapse
It's only bricked to you, not to them. It's more likely they'd just reflash the ROM and not bother to check, but what with Google's recent actions on trying to stop custom Android ROMs containing their closed source software, they MIGHT be pressuring HTC to check for custom ROMs as well...
It's your choice whether you want to take the chance or not. The worst that can happen is that they won't honour the warranty and either send the device back to you, or require you to pay for the repair.
Good luck for you and take easy.
MOD EDIT
Links removed
Ho ,really sorry sorry links,links!
FloatingFatMan said:
It's only bricked to you, not to them. It's more likely they'd just reflash the ROM and not bother to check, but what with Google's recent actions on trying to stop custom Android ROMs containing their closed source software, they MIGHT be pressuring HTC to check for custom ROMs as well...
It's your choice whether you want to take the chance or not. The worst that can happen is that they won't honour the warranty and either send the device back to you, or require you to pay for the repair.
Click to expand...
Click to collapse
aHA!
Someone from here needs to get a job at htc, and pray the unbricking technique is revealed to them
LMFAO! That guy needs to get his ass kicked! You can turn your device in a custom ROM server and the only thing they can do is return it to you without repairing it. Nothing more. Ha! What ...... .... that rep must be. ........ ... ...... ..... haha!
If they catch you with a custom ROM, you would have to pay for the repair yourself, but that is normal. I never, NEVER, go to official repair shops. I just go to any repair centre and pay the price for the repair. Saves me a lot of nerves lol.
infernofalcon said:
aHA!
Someone from here needs to get a job at htc, and pray the unbricking technique is revealed to them
Click to expand...
Click to collapse
It's not difficult, but you can't do it from home because it requires dedicated hardware to connect directly to the phone's main board.
How do you think they flash these things in the first place, hmm? They sure as hell don't run the same type of flashing process that we do!
I have been waiting for a me batch to do a replacement, so I called today and asked for a new batch replacement. He told me that they were sold out but I could get a new unit, everything included like the battery and box for a replacement from the manufacturer. He put in the order and it was already shipped by ups with tracking numbers. Also I have two replacements coming, so this is exciting. The rep did say that yes there were problems with the current batch and that a new one was coming,i just got lucky because I specifically asked for a new batch. Hope this helps clear up some questions. I will update once I get them to see if they are better.
Sent from my LG-P999 using XDA Premium App
Back-ordered and a new batch all in one day. Iz eye n heavon????
regP said:
Back-ordered and a new batch all in one day. Iz eye n heavon????
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That would be impossible in practical world.
Let us know production date
Yeah, let us know how it turns out. I'm still holding on to mine before I get a replacement through Asurion, i'll have to ask for one from a new batch as well...
besthijacker said:
That would be impossible in practical world.
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exactly.
10char
cczupich said:
I have been waiting for a me batch to do a replacement, so I called today and asked for a new batch replacement. He told me that they were sold out but I could get a new unit, everything included like the battery and box for a replacement from the manufacturer. He put in the order and it was already shipped by ups with tracking numbers. Also I have two replacements coming, so this is exciting. The rep did say that yes there were problems with the current batch and that a new one was coming,i just got lucky because I specifically asked for a new batch. Hope this helps clear up some questions. I will update once I get them to see if they are better.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Did you call T-Mobile or LG? Reason why I'm asking is that it seems like my USB port is broke on the phone. I bought it at cellhub and T-Mobile won't exchange it. Can I call LG directly??
hire4blood said:
Did you call T-Mobile or LG? Reason why I'm asking is that it seems like my USB port is broke on the phone. I bought it at cellhub and T-Mobile won't exchange it. Can I call LG directly??
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Click to collapse
If you didn't purchase the phone from T-Mobile, they wouldn't exchange it. You'd need to contact cellhub or LG.
I'm not sure which one to go with anymore. A fixed G2x with no lcd bleed sounds pretty enticing, but then there's the Sensation with the possibility of root on day one.. and Kal-El is on the way this winter. Android just isn't slowing down, lol.
sensation having root on day one is possible but I wouldn't hold my breath if I were you
Highly doubt this! I'm not doubting that you were told this but doubting the fact you'll get a phone from a new batch. I spoke to MANY T-mobile employees over the phone when asking for a replacement and I even asked for a new one from a new batch and they told me that unfortunately I get whatever is in the warehouse and there was no way to ensure this or specify what I'd like...
I understand that what the rep told me might or might not be true. But it sounded like t-mobile put the order through lg. T-mobile them selves do not have any phones,i am aware of that, but the processing was fast and I already have a tracking number. I am hopeful but not foolish. I will let u guys know as soon as it comes what the date on it is. The rep said that it will be a new phone not a refurbished one. is there any other way of knowing how the device would be from a new batch?
Sent from my LG-P999 using XDA Premium App
baykakes said:
Highly doubt this! I'm not doubting that you were told this but doubting the fact you'll get a phone from a new batch. I spoke to MANY T-mobile employees over the phone when asking for a replacement and I even asked for a new one from a new batch and they told me that unfortunately I get whatever is in the warehouse and there was no way to ensure this or specify what I'd like...
Click to expand...
Click to collapse
Same here. One even told me there was no way to get a refurbished one since it hasn't been out that long. I told her that was a complete lie and that I know of other people who got re-ferbs. Seems like every time I get told a lie or someone tries to roll my loyalty plan into a new plan it is by a female. No I just hang up and keep calling back until I get someone who sounds like myself. It might sound racist but it's the god damn truth.
jrwingate6 said:
Same here. One even told me there was no way to get a refurbished one since it hasn't been out that long. I told her that was a complete lie and that I know of other people who got re-ferbs. Seems like every time I get told a lie or someone tries to roll my loyalty plan into a new plan it is by a female. No I just hang up and keep calling back until I get someone who sounds like myself. It might sound racist but it's the god damn truth.
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Click to collapse
Even I've gotten refurbished devices on several different occasions... I'm a female but in all honesty when I'm talking to the female t-mobile reps they seem to want to argue with me... I have however encountered a few good reps... I try to remain open minded but I have hung up on a few reps the dang "Chatty Cathy's" that think they know so much and wont shut up!
baykakes said:
Even I've gotten refurbished devices on several different occasions... I'm a female but in all honesty when I'm talking to the female t-mobile reps they seem to want to argue with me... I have however encountered a few good reps... I try to remain open minded but I have hung up on a few reps the dang "Chatty Cathy's" that think they know so much and wont shut up!
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Click to collapse
Seriously, I am really not trying to be a bigot, racist or sexist. I have encountered a couple females that knew what they were talking about and I didn't mean to lump all of the females in the same boat. What I really meant to say would come off racist but here goes anyway. As soon as I here a voice from a female that sounds like she's straight out of the ghetto I will hang up and call back. If the person sounds educated I will remain on the line and give them a chance.
Camille68 said:
If you didn't purchase the phone from T-Mobile, they wouldn't exchange it. You'd need to contact cellhub or LG.
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Click to collapse
Its almost impossible to contact LG. Look at their site no real links or tabs for warranty or contact on their main page.
When I needed to contact HTC for a warranty issue it was quick with an email tab- they got back to me the next business day.
jrwingate6 said:
It might sound racist but it's the god damn truth.
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Good Sir you now grace my signature of awesome quotes LOL!!!
Horsey said:
Its almost impossible to contact LG. Look at their site no real links or tabs for warranty or contact on their main page.
When I needed to contact HTC for a warranty issue it was quick with an email tab- they got back to me the next business day.
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Click to collapse
Sorry, but you must not have looked very closely on their site. I went directly to lg.com, saw a link that said support (on the left), clicked on that, and saw a link for mobile phone support, clicked on that, and there are options for live chat, email or telephone support, all on the page. That took me about 5 seconds. Here is the link:
http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp
I thought I killed my G2x Tuesday and ordered a replacement. It was a refurb I guess (in a white box). It had really bad screen bleed so I just mailed it back.
I got my original one working anyway.
Camille68 said:
Sorry, but you must not have looked very closely on their site. I went directly to lg.com, saw a link that said support (on the left), clicked on that, and saw a link for mobile phone support, clicked on that, and there are options for live chat, email or telephone support, all on the page. That took me about 5 seconds. Here is the link:
http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp
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Click to collapse
You are right. I got an RMA # from them now via chat. I have a own thread open for it now: http://forum.xda-developers.com/showthread.php?t=1096710
Only problem I'm facing now is that the phone is rooted and has ClockWorkMod installed. I can put the stock image back on and do a factory reset/format. But I will not be able to unroot or put stock recovery back on without USB. You think it's worth to send it in?
hire4blood said:
You are right. I got an RMA # from them now via chat. I have a own thread open for it now: http://forum.xda-developers.com/showthread.php?t=1096710
Only problem I'm facing now is that the phone is rooted and has ClockWorkMod installed. I can put the stock image back on and do a factory reset/format. But I will not be able to unroot or put stock recovery back on without USB. You think it's worth to send it in?
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Click to collapse
I'm sure they reflash them when the refurb them.
I was at the gym yesterday and apparently I might have left it there by mistake, I went to the htc sense site to track it down but apparently they 'renovated it' and now you can't track it! Is there any way I can track it down after its lost (or stolen I guess)?
I downloaded Plan B but apparently it didn't install correctly or something because I didnt get any email yet (probably since there isn't any wifi where the phone is)
Quite a stupid move from htc to shut down such a good feature like that :/
Sorry for your loss, that really sucks dude. HTC did warn people they were going to remove that feature a couple of months ago. I rather liked it as well. The only other thing I can think of right now is, try having your service provider track it down using the phones gps. Sometimes it works. Good luck.
Sent from my HTC Sensation using xda premium
Well Im gonna go to the police station tomorrow, they SHOULD be able to track it down, but I highly doubt their efficiency -.-'
Thanks mate : ) Also, from now onwards, I'm installing Prey on every device I own!
Uh the police won't find ****. Call your carrier and find out the insurance company if sprint or Verizon its asurion or similar. I hope ya got insurance I don't think $6 a month is bad.
Sent from my Galaxy Nexus using xda premium
Vodafone doesn't track phones where I live, only the police do that. They are successful (sometimes) but not in my past cases haha.
Oh well, we'll see what'll happen.
R3dn0ze said:
Well Im gonna go to the police station tomorrow, they SHOULD be able to track it down, but I highly doubt their efficiency -.-'
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Click to collapse
Because the police have nothing better to do than to look for your LOST phone...smh.
Avast. 'Nuff said.
Behold_this said:
Because the police have nothing better to do than to look for your LOST phone...smh.
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Click to collapse
Really? By saying lost I was being polite. If I really just lost it at the gym it would be on the machine where I left it on, which it wasn't the next day. Whoever took it took off the sim card cos it wont dial and I had it charged an hour before gym so the battery should still be working.
So yes, still think its just 'lost'?
R3dn0ze said:
Really? By saying lost I was being polite. If I really just lost it at the gym it would be on the machine where I left it on, which it wasn't the next day. Whoever took it took off the sim card cos it wont dial and I had it charged an hour before gym so the battery should still be working.
So yes, still think its just 'lost'?
Click to expand...
Click to collapse
Umm...YES!
R3dn0ze said:
I was at the gym yesterday and apparently I might have left it there by mistake
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Click to collapse
You left it somewhere, someone picked it up, YOUR FAULT! It's not stolen and whoever has it would not be prosecuted for picking it up. Maybe you should pay more attention to your $500 piece of technical equipment. Only a truly entitled person would believe that the police should take time away from investigating murders, kidnappings, and assaults, to find their phone. Is your phone that important? Is this what you are telling us?
Behold_this said:
Umm...YES!
You left it somewhere, someone picked it up, YOUR FAULT! It's not stolen and whoever has it would not be prosecuted for picking it up. Maybe you should pay more attention to your $500 piece of technical equipment. Only a truly entitled person would believe that the police should take time away from investigating murders, kidnappings, and assaults, to find their phone. Is your phone that important? Is this what you are telling us?
Click to expand...
Click to collapse
Maybe he should pay more attention but you cannot say it is his fault somebody took it and didn't give it to the gyms reception or to the police. I would do so if I found something lost. In my opinion they should track it because stealing is a crime too, isn't it.
Sent from my HTC Sensation using xda premium
R3dn0ze said:
So yes, still think its just 'lost'?
Click to expand...
Click to collapse
It's not lost, you just don't know who has it.
LLLeeo said:
Maybe he should pay more attention but you cannot say it is his fault somebody took it and didn't give it to the gyms reception or to the police. I would do so if I found something lost. In my opinion they should track it because stealing is a crime too, isn't it.
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
Thank god someone with an open mind found this thread :f
Anyway, there aint much to do for now I guess. Thanks guys
Maybe you're lucky. As I heard HTC maintainances the HTC Sense website at the moment. But if the thief is smart enough he knows he could easyly reset the phone and you cannot track it anymore. Did you write to the support about your problem?
LLLeeo said:
Maybe you're lucky. As I heard HTC maintainances the HTC Sense website at the moment. But if the thief is smart enough he knows he could easyly reset the phone and you cannot track it anymore. Did you write to the support about your problem?
Click to expand...
Click to collapse
Indeed I did, well I had a custom rom so maybe he'd find it difficult due to the different drivers that might not be compatible with what he's used to. Also, I contacted support and they said the phone can be 'locked' if I give them the IMEI and Serial Number, which I did. lets see what will happen!
R3dn0ze said:
Indeed I did, well I had a custom rom so maybe he'd find it difficult due to the different drivers that might not be compatible with what he's used to. Also, I contacted support and they said the phone can be 'locked' if I give them the IMEI and Serial Number, which I did. lets see what will happen!
Click to expand...
Click to collapse
Wouldn't the phone just be locked out? I'm also curious... if it was used in a different country/provider, would it work? I would assume it'd work since the chances of your provider blocking the IMEI in the entire earth would be unlikely! If so, the answers seem pretty straightforward as to what will happen lol. Either it'll get sold or just not be usable!
KAwAtA said:
Wouldn't the phone just be locked out? I'm also curious... if it was used in a different country/provider, would it work? I would assume it'd work since the chances of your provider blocking the IMEI in the entire earth would be unlikely! If so, the answers seem pretty straightforward as to what will happen lol. Either it'll get sold or just not be usable!
Click to expand...
Click to collapse
Nono HTC told me they will block the phone themselves, so apparently it should be unusable worldwide I hope!
If it is in the wrong hands then it has probably been torn down and used for parts at this point. It's become a growing trend around here with lots of aftermarket repair companies getting busted for being nothing more than chop shops...
Well, here's what they said after giving them my IMEI number
"Dear sir again, we are really sorry for what happened with your device and we apologize for the inconvenience regarding HTCSense functionality. We will enter your data in our system, and we will list your device as stolen one. As soon as somebody tries to contact us with this data we will notify the authorities.
Thank you for your patience and understanding. "
Hello, first of all I want to make it clear that my model is HTC One Mini (M4) and I'm posting here because I will get response faster, because m4 forums are pretty dead at the moment. My phone is three months old, so it roughly had like an year and nine months guarantee left. I had rooted my device and flashed CM11-nightly. Suddenly one morning the phone literally died in my hand with no reason at all. I have never dropped it, neither water damage it or something like that. I've tried everything to get it working again, with no luck. I've sent it to service through my carrier. They told me the phone will be sent to Germany (I guess HTC have service center there). I've waited almost a month and finally I got response. They told me that I've rooted and want me to pay 300$ for a new motherboard and I'm not gonna have any warranty left after paying. I've found few posts with almost identical problem, but people state that HTC fixed their devices for free. Here's one post for example: http://forum.xda-developers.com/showpost.php?p=52462075&postcount=13
For me this is ridiculous - it is like getting a new laptop, installing some linux distro on it, because you just don't like WIndows (HTC Sense for my example) and then get billed for faulty hardware. I really need your help folks, as this phone is on leasing and I am still paying it. I really can't afford these 300$ now and I have no guarantee that HTC's own hardware won't fault again and I will have to pay again. I really need an advice how to proceed. Should I try get my phone and try to send it to some other service center again and hoping for a miracle? Do I have any rights after hardware malfunction that I'm not responsible of, even after rooting? Yeah, I'm that desperate.
One thing I am sure of - I am never buying HTC's products again. After buying it had gaps of imperfections, had lights coming out of these gaps ( reference - http://i.imgur.com/4lXWWth.jpg ). They didn't want to swap the device. Now this.
1. Is there not an RUU you can use to back to stock?
2. Regardless of whether the forum is dead, you've still posted in the wrong place so it will get closed/moved eventually
It's HTC regarding problem, not HTC One in general. No I cannot get back to stock, because phone just can't boot as it's motherboard is dead, like I wrote in the OP.
How did the came to know u rooted ur phone!
Sent from my Galaxy Nexus using xda app-developers app
I don't know. I knew it was obvious it was a hardware failure when I've sent it and thought that they will just give me a new device.
Moved to HTC One Mini Q&A.
Devices have their own specific fora for a reason, you might get faster advice, but it may be wrong.
And again someone with cm11 flashed... i havent found a single person with this problem with a custom sense rom
LQi said:
Could you ask your carrier what exactly caused it and why the motherboard had to be replaced?
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Click to collapse
If your gonna be charged $300 you have the right to know why and in DETAIL! I'm currently dealing with HTC with another hardware issue. And i've found them to be pretty lazy checking there phones. I've sent my phone in twice now for a faulty usb port. The first time they didn't even look at it and sent it back saying there was nothing wrong with it ...right. The point is they most likely didn't even test it and decided to put the blame on you because they can... As much as I like my phone I don't think i'd go HTC again. You want to get on to your version of trading standards.
Sent from my GT-I9000 using Xparent Green Tapatalk 2
@J0ro have a read of this mate... if it will help but http://forum.xda-developers.com/showthread.php?t=2666925
@Braddison Thanks for info.
Just recieved an email from the HTC repair centre regarding my phone repair, for my loose USB port, and I'm pissed!!!
In the email HTC has said that the loose USB port isn't covered by the warranty and they want to charge me to replace the main board?! £130!!! which I guess is near $300? Absolute bull! How can HTC charge me for USB port becoming loose after only 3 months? The phone should last the 2 years for which I am contracted! The USB/charger port should last the wear of time, or at least my contract!
Soon as I wake tomorrow I ringing them to tell them exactly this, and if they don't listen I'm going straight to Trading Standards. I'm not gonna let them cheat me on this. .....£130! £130???? seriously?!
I think this will be my first and last HTC phone EVER!
So I contacted HTC to find out why my warranty doesn't cover a faulty charger port, and they have told me because I have unlocked my bootloader my warranty won't cover a faulty charger port... I know it states this on the HTCDev site before you unlock your bootloader, but the bootloader is software while the fault on my phone is clearly hardware, and proving the phone is of poor quality build, which is something that would of occurred whether I was rooted or not. This is just an excuse to get out of repairing my poorly built HTC One mini, and proves without a doubt that HTC don't care about its consumers or the quality of the product they are selling.
I may be on a contract but I still end up paying around £400 over time to own this phone. For a device that costs this much the build quality and service should be satisfactory..
I had a heated conversation with HTC trying to explain that the fact I had unlocked my bootloader had nothing to do with the fault on my phone, but they just kept arguing that because I had unlocked the bootloader I was liable for the cost of all repairs no matter what was wrong with my £400 phone! This is just an excuse to get out of the fact that they have sold me a faulty product, and pure dis-concern for its consumers. They seem very happy to put out a poorly built device to the public and take our money.
Well I haven't given up, I won't accept that I should take responsibility for something that would of happened whether or not I had unlocked my bootloader, for which HTC shouldn't be able to take the right away for me to install custom software, as the device is my property, and as such should be able to do so.
After the heated phone call to HTC they have now got me waiting for a callback from the "HTC Escalation Team". And while I wait for that I have been in contact with "Trading Standards/Citizens Advice" here in the UK. They have told me that the responsibility lies with the seller of the phone in my case "MobilePhonesDirect.com" under the "Supply of Goods and Services Act 1982". So I contacted them and they also have denied that this is their responsibility, so I argued that they have to supply a product that meets the specification and description of what they advertise which it clearly doesn't, and as such they need to under the law "Repair, Replace like for like or Refund". I have now been passed onto their "Escalation Team", and am awaiting their response........
If I don't get anywhere with HTC or the seller, I'll be contacting "Trading Standards" once again. but in the mean time HTC have my £400 phone, which I have already been without for 2 weeks. This is all very sad and think I'll be moving back to Samsung in the near future....
Also EU laws that protect users who unlock their bootloader or root their phone, do not apply in the United Kingdom, as their laws overrule these EU rules, even though we're in the EU..... So a nice little loop hole for an uncaring company like HTC.....
Oft! Htc are completley outta order mate,yeah you've rooted but that doesn't cause a hardware fault like that...ridiculous that they are not honoring there warranty! its evident that there build quality isn't that great, thats why so many users (myself included) are noticing cracks etc . Im sorry to hear your troubles and i am seriously questioning htc as my next device also.
I thought the EU law thing woulda helped ya...obviously not, sorry man
Hope you get a decent outcome...keep us posted
cheers
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
Small update. Called HTC again today after not receiving my callback. They had no record of a callback ...lies. Then they went on to tell me now that Im not covered under warranty because I have forced my usb port... Which I didn't. I argued how they could say that had done the damage myself and they could't answer. Instead they started quoting how I'm not covered because I unlocked the bootloader... Excuses excuses.
My phone seller has been back in touch telling me they can not find anything in their copy of the warranty to cancel my warranty based on software changes...
They asked me to get a copy of the repair report from HTC, but when I asked for this from HTC they refused to send the report until I paid for my phone to be returned or repaired ...I HAVE THE RIGHT TO HAVE ACCESS TO THESE DOCUMENTS!
When I argued my right to these documents I was told to I could take them to court! WTF !?
I asked for another callback to be arranged and a copy of their warranty that says why I won't be covered. He sent me a copy over email. BUT it doesn't say anything about not being covered for unlocking my bootloader. I then checked out htcdev.com again as directed by the man at HTC and again it doesn't say anything about voiding my entire warranty only that they won't cover things like your phone overheating from changing software, which has nothing to do with the charger port......
They want me to take them to court, so be it!
Sent from my GT-I9000 using Xparent Red Tapatalk 2
---------- Post added at 04:48 PM ---------- Previous post was at 04:41 PM ----------
J0ro said:
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
Click to expand...
Click to collapse
Its killing me not having my phone. Currently stuck using my old phone with gingerbread... But I won't let them cheat me! going on 3 weeks without my phone...
I know I am in the right! They hope I will give up. Never! They have enough of my money!
I am sick of dealing with their call centres reading from scripts like idiotic robots and will be writing to their HQ here in the UK.
Sent from my GT-I9000 using Xparent Red Tapatalk 2
Htc's customer service really sucks. I had to wait so long and you have to wait so long. I hate how they don't do anything about the one mini's plastic cracking. But I like sense more than anything else in android.
@RuffBuster In situations like these you need to remain calm, getting irate on the phone will do nothing to help resolve the situation. I've had a little personal experience with HTC Service Centers, HTC's warranty & my legal rights. Both with my Desire HD & One X.
The important things you need to remember are HTC are not liable. They did not sell you the goods, even HTC's own e-store is not managed by them. (http://shop.emea.htc.com/uk/p_htc_store_terms.aspx).
Your citing the wrong law, Your specific case would cite the "Sale of Goods Act 1979". As its the "good" that is concerned. - Source
Additionally Trading Standards will be unable to help, as HTC did not sell you the phone.
You need to pressure the seller that they are responsible. As its within 3 months of sale, they need to prove that the good was of satisfactory quality.
Your rights if an item is faulty
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
If the seller simply says the problem must be due to something you've done, it's for them to prove that.
If something is not of satisfactory quality, you have a statutory right under the Sale of Goods Act, to a refund, have it replaced or repaired for free.
- Source
Click to expand...
Click to collapse
I had a similar issue with Phones4U and my Desire HD (faulty vibrate motor), if you cite the right law, they cannot push you about and ignore your legal rights, in the end I got a replacement from Phones4U not HTC.
If you need any help with what to say and to whom. Feel free to PM me and I can try to help.
I understand HTC are not "liable", like if you buy a bad apple you don't go to the grower, you go to the person who sold it to you. But HTC still have to provide a decent level of customer service, which they aren't, like withholding my repair report until I hand over the money. My seller needs this document before they will look further into my case.
Also still haven't received my 2nd 48 hour callback almost 3 days later, after not receiving the first one...
My phone is just over 6 months old now, but this shouldn't matter as the warranty is for 24 months, and a charger port shouldn't break before the end of the warranty from only charging and a few goes with my usb otg cable.
I am currently in contact with trading standards, htc and my phone seller to try and resolve this. Though HTC are the ones causing all the trouble...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
RuffBuster said:
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
I'm glad you finally got it sorted.
So I got my phone back, I've payed for reapairs. 2 days later my volume down button stops to work, phone boots only in safe mode, nothing helps. I unlocked bootloader and rooted, but haven't switched to rom, using original one. I really don't know what to do now. I hate HTC so much, I'm gonna throw up. Any ideas?
Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,
That stinks man
Sent from my Pixel using Tapatalk
Jesushasadroid said:
That stinks man
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,
umitgl said:
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,
Click to expand...
Click to collapse
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk
theandroiddoctor
Droidriven said:
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....
js6281 said:
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....
Click to expand...
Click to collapse
Deleted
Cyberbullying at it's best, STAY AWAY FROM THEM
To add to the OP's experience, here is what i had to go through:
I asked about the process to unlock a galaxy s7 and the online chat support rep sent me a Google pay link. I asked him whether they'd support Paypal and he responded with a barrage of expletives, also threatening to install active x and hack my browser. NEVER EVER USE THIS SITE FOR ANYTHING.
umitgl said:
Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,
Click to expand...
Click to collapse
They are racist. Disgusting human being. I had a horrible experience through their online "help" to fix my note 5 blocked on the Samsung Google Account Verification screen.
Disgusting
I am filing a racial discrimination complaint against this Sharena Johnson that sent me a gpay link and their service. What a disgusting person
GOOD NEWS
Just want to let everyone here know that the androiddoctor has been shut down by me. I contacted someone in the higher dept in shopify and i got their website shut down. They messed with the wrong person. Scammed my friend for $40 now they are done.
Here is proof
Attached are photos showing site down and me messaging them before and after.
hec2k said:
Attached are photos showing site down and me messaging them before and after.
Click to expand...
Click to collapse
Dude they're still online.
Lets report the site to google and firefox . Maybe they'll mark the site as deceptive
Report Link