I got the 4.3 OTA update on 12.26.13, and was obviously excited. Sadly, whenever I remove the device from a charger and turn the screen off (not exactly a rare combination), the device will vibrate twice and reboot.
Things I've tried:
- Swapping out the battery
- Rebooting into safe mode
- Wiping Dalvik cache
- Factory data reset
- Factory data reset again
I spoke to Verizon, and they were of no use. They transferred me to Samsung, who said that my device is out of warranty, therefore I would have to pay for a repair. Really? From a software update while sitting on the nightstand? My argument fell on deaf ears.
I've already told them to eff off, and if I'm going to have to pay out of pocket to buy a new phone, I'm getting a N5 and going to ATT. Well, that's present tense now. Anyway, I'd love to fix the device to have it as a spare wifi device while traveling or to sell. Thoughts?
Plug it into the PC and run the installer that pops up. It will reload the 4.3 update and repair any issues.
Sent from my SCH-I535 using xda app-developers app
Hi Chatham7, were you rooted or 100% stock before taking the update? Did you have a custom rom or recovery before the update?
Sent from my Last Ever Samsung Device.
5ft24 said:
Plug it into the PC and run the installer that pops up. It will reload the 4.3 update and repair any issues.
Sent from my SCH-I535 using xda app-developers app
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What installer? I've never seen one before. I have it in USB debugging right now, as I rooted it yesterday in attempt to try to resolve the issue.
0331 said:
Hi Chatham7, were you rooted or 100% stock before taking the update? Did you have a custom rom or recovery before the update?
Sent from my Last Ever Samsung Device.
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Click to collapse
100% stock with no modifications before the update.
If you prefer odin you can get the official tar now http://forum.xda-developers.com/showthread.php?t=2586319
Thanks, guys. I was able to re-install the update after some massaging of drivers and various other annoying hardware tweaks. However, it hasn't resolved the issue. My initial thought was that it was a hardware issue, but a hardware issue the very second after getting the 4.3 update? Just too coincidental for me.
chatham7 said:
Thanks, guys. I was able to re-install the update after some massaging of drivers and various other annoying hardware tweaks. However, it hasn't resolved the issue. My initial thought was that it was a hardware issue, but a hardware issue the very second after getting the 4.3 update? Just too coincidental for me.
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It has to be hardware if you're 100% stock, your phone just isn't playing nice with the new update.
Sent from my SCH-I535 using Tapatalk 2
BadUsername said:
It has to be hardware if you're 100% stock, your phone just isn't playing nice with the new update.
Sent from my SCH-I535 using Tapatalk 2
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Agreed, sorry I wasn't being clear. I meant that it couldn't be a device issue caused by me (as Samsung and Verizon are implying), but rather a hardware compatibility with the new update. Their knee-jerk solution to everything is to use warranty and insurance. I'm not buying insurance to protect myself against them sending me software updates that will ruin my device. That's like paying protection money to the mob so that you don't get robbed.
Hello guys, i was looking at my system folder and i think i have so much files in there, do you all have them?
See what i mean on the attachment.
Post screenshot of yours of you have less.
And do you have any issues with your phone?
I'm asking this, because i have ghost touches issue, and at the start i thought it was hardware issue(grounding issue) as it was shown on the forums here by another user, so i went and opened my phone and applied the fix. but it still the same, today i opened the phone again to make sure i did it all right, and tried to insulate more parts. but the ghost touches remains.. so i really started to think it is a software issue.
looks like all these files conflicts one with another and makes this problem. just a theory thou, not sure. that's why i need your help.
Sent from my A0001 using XDA Free mobile app
Ghost touches is a hardware issue. This has been confirmed by Customer care. I got my phone replaced for a brand new one a month back. Best possible solution for you is to RMA your phone before your warranty runs out.
Sent from my OnePlus One.
akash4357 said:
Ghost touches is a hardware issue. This has been confirmed by Customer care. I got my phone replaced for a brand new one a month back. Best possible solution for you is to RMA your phone before your warranty runs out.
Sent from my OnePlus One.
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RMA isnt possible for me since i got my phone from ebay. And i already opened it. And made a fix for any doubted grounding issue.
Sent from my A0001 using XDA Free mobile app
Just wondering if anyone has heard of the 90 day device rule from TMob? I'm on my second handset and have another on the way due to hardware issues. I was told that if this 3rd handset has issues that I would receive a different "comparable" device. Either I'm unlucky or this phone is poorly made... ?
Sent from my LG-H830 using XDA-Developers mobile app
Hello guys I'm in the forum desperate. I had to send my watch for repair after new update of tiezen 3.0 because the watch got stuck in an eternal loop and it wouldn't even charge. Finally got my watch back and Samsung told me that they replace the board and the battery. The problem is that the watch is not on 3.0 and every time I check for new update it tells me that the latest software is installed. Will I be able to update in the future?
Sent from my SM-G950U using Tapatalk
Anyone?
Sent from my SM-G950U using Tapatalk
https://forum.xda-developers.com/showpost.php?p=74760208&postcount=199
Maybe this helps you as info...
Best Regards
Had anyone encounter any problem with there focus on Pixel 3 camera? Mine is acting weird just now, I tried cleaning the rear lens and clear cache (camera) but the problem still there. Thanks
Sent from my [device_name] using XDA-Developers Legacy app
ryuben2k said:
Had anyone encounter any problem with there focus on Pixel 3 camera? Mine is acting weird just now, I tried cleaning the rear lens and clear cache (camera) but the problem still there. Thanks
Sent from my [device_name] using XDA-Developers Legacy app
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Just happened to me last week. I had to rma device. Just got my new one two days ok and camera is working again.
sebby d said:
Just happened to me last week. I had to rma device. Just got my new one two days ok and camera is working again.
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I bought mine in Amazon. The problem is when I tried to reach the customer service it wont go thru because maybe My place is not recognized. im from Saipan, Northen Marianas Island. eventhough were under US territories but still not recognized. Last 2 years, i had a problem with my Pixel 1 but able to replace it because there's chat aside from the phone
Sent from my [device_name] using XDA-Developers Legacy app
ryuben2k said:
I bought mine in Amazon. The problem is when I tried to reach the customer service it wont go thru because maybe My place is not recognized. im from Saipan, Northen Marianas Island. eventhough were under US territories but still not recognized. Last 2 years, i had a problem with my Pixel 1 but able to replace it because there's chat aside from the phone
Sent from my [device_name] using XDA-Developers Legacy app
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Have you tired chatting with customer service. You can go to help in settings and there should be a chat button.
sebby d said:
Have you tired chatting with customer service. You can go to help in settings and there should be a chat button.
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Hi, today I was able to contact customer service and able to apply RMA. Thank you
Sent from my [device_name] using XDA-Developers Legacy app
It seems a lot of users have experienced it so far: https://support.google.com/pixelphone/thread/4244999?hl=en
Anyhow, mine can focus well enough photo mode, but video recording is just crap because of the shaking image, and the camera produces a clicking noise while trying to keep focus.
Issue has been around since the May update, as people say in the comments there.
May Security Patch: "Fixed 2 second video stuttering at the beginning of recording"
June Security Patch: "Fixes an issue causing the camera to crash during video recording"
+ Google Camera update in May.
So they have certainly made some changes in the camera, but the software origin is not confirmed .
My phone does this now too - it sucks.
Google wont RMA because I have an unrelated scratch on my screen - they say that my phone would be available for warranty if i first get the screen repaired at the cost of £250.
Can a company really deny warranty due to unrelated aesthetic damage alone? It doesn't seem fair.
Has anyone had any joy fixing the problem by replacing the camera module? Its only £15 (and about 2 hours work!)
htc-rocks said:
My phone does this now too - it sucks.
Google wont RMA because I have an unrelated scratch on my screen - they say that my phone would be available for warranty if i first get the screen repaired at the cost of £250.
Can a company really deny warranty due to unrelated aesthetic damage alone? It doesn't seem fair.
Has anyone had any joy fixing the problem by replacing the camera module? Its only £15 (and about 2 hours work!)
Click to expand...
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Why do they know you have a scratch?
Same problem here, not so much the autofocus but the camera making clicking sounds and the image jittering... Am gonna see what the store says...
Update: went to the store and found oit that i have to unroot and lock the bootloader again in order to send it in, because they can refuse to replace it if somebody tampered with the the system files.
Does anybody know how to do that? Mine is unrooted, but the bootloader is still unlocked...
Update: No chance for a replacement or repair, because I have a cracked screen. It's not Google but the service partner of the shop I bought it from, who refuses to fix it. The guy told me to not send it in, since I would only end up having to pay to get my phone back.
That's really frustrating. Has anyone tried downgrading to before the May update?
georgs_town said:
Update: No chance for a replacement or repair, because I have a cracked screen. It's not Google but the service partner of the shop I bought it from, who refuses to fix it. The guy told me to not send it in, since I would only end up having to pay to get my phone back.
That's really frustrating. Has anyone tried downgrading to before the May update?
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Rubbish isn't it - weird that they say if the screen was fixed then they would fix the camera - why not just replace the camera and leave the screen as it it?
htc-rocks said:
Rubbish isn't it - weird that they say if the screen was fixed then they would fix the camera - why not just replace the camera and leave the screen as it it?
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Because they can...
Also talked to Google Support. They either fix both the screen and the camera, or nothing at all. So if I wanted to claim my warranty, I would have to pay for a display-replacement first. And, I would have to cross the border from Switzerland to Germany to even send the phone in
This is really frustrating.
My goal is to try and fix the problem on my own by replacing the camera module, once I'll replace the display and battery (maybe in 1-2 years). Until then I'm stuck with a phone that's basically useless for video shooting (my workaround is to lock the Autofocus, before I start filming).
I've been running the Jan 2019 build of Bootleggers ROM until two weeks ago and did not do any update in that time (except updates from the Play Store). The problem occured for me anyway a few months ago. It could be related to an update of the camera app but I guess it is a hardware problem. After upgrading to a recent custom ROM the problem persists. Google should acknowledge the problem and repair faulty units regardless cracked screens or any unrelated damage.
I had a similar problem with my Pixel 3's camera recently. My camera's focus wouldn't work anymore at all. I sent it in for repair and got a new device.
Had the same issue with my Pixel 3 a few weeks ago, running on DirtyUnicorn Rom.
I cracked my display due to some bad handling and decided to repair it by myself.
During the display repair i also replaced the main camera module by a new one (from a online auction platform).
And now camera works fine without focus being stuttering.
Only thing was that i also upgraded to Havoc ROM (Android 10) at straight after the hardware repair, so theoreticalli it could also be a software issue but i'm quite sure that the camera module had a defect.
Makavelli- said:
Had the same issue with my Pixel 3 a few weeks ago, running on DirtyUnicorn Rom.
I cracked my display due to some bad handling and decided to repair it by myself.
During the display repair i also replaced the main camera module by a new one (from a online auction platform).
And now camera works fine without focus being stuttering.
Only thing was that i also upgraded to Havoc ROM (Android 10) at straight after the hardware repair, so theoreticalli it could also be a software issue but i'm quite sure that the camera module had a defect.
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Thank you Makavelli!
I did the same thing and it solved my problem. Camera modules are about 15$ and the process is not very hard, once you've succeeded opening the phone. It just takes some time and the right tools
Here's a step by step guide.
Cheers