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Hi all. My new phone was going greatish. It was a little laggy, so thought I would root it and remove some of the preinstalled junk. All went fine no problem.
I removed some of the vodafone (UK) stuff, and all was well. Some time later though, I get a message:
"Unfortunately, the process com.android.phone has stopped"
And now my phone won't find the network and message pops up every couple of seconds. I tried a factory reset, but I suspect this made it worse as I have now lost my backups from Titanium app. The phone is basically unusable as it is due to constant error message and no network.
I have tried to access the recovery menu, but i get an empty robot with "no command".
I have seen some mention of CIDs on other forums but haven't got a clue how to go about fixing it or even where to start.
Any help would be greatly appreciated as obviously the phone is absolutely brand new, and I'm very very upset about the whole thing! Not to mention the fact that I feel like an idiot!
Anyway, thanks in advance.
You deleted something that was not suppose to be deleted. Don't the stock tot file on this forum and follow the steps to Flash back to factory
http://forum.xda-developers.com/g-flex2/general/guide-lg-g-flex-2-stock-firmware-to-t3037593 follow the video and you should be up in running in no time . make sure this link support your version not sure which g flex2 Version you have.
Still no tot files available for the LG G Flex 2 (any variant). Sorry got to wait for some to become available.
Thanks for the input. I figured it would be something like that. Any idea when the files might be available? I don't mind being a guinea pig at this stage. My phone is LG H955 on Vodafone UK.
I am going to try and play dumb in Vodafone shop today and see if they'll replace it there and then (doubtful).
I suppose my other alternative is to return it to LG for Firmware Flash. Anyone know if this is possible and potential cost?
Strangely, I'm not so bothered about (temporarily) destroying my brand new phone too much, it's my sudden lack of connectivity that hurts the most.
Thanks guys
Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!
djjag1 said:
Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!
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Click to collapse
Stay positive. Hopefully those tot files come soon. I on the other hand what to experiment with my phone but need a tot file just in case I mess anything up.
If it's just your dialer that's acting up, have you tried a third party dialer to make phone calls?
djjag1 said:
Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!
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Click to collapse
Lets see if we can work on this.
Is it working ok, just not picking up the network?
How long exactly have you had it?
If you put what you all deleted meaning what folders they were in i could make a copy of that folder or apps you deleted and upload them on dropbox for you that might help get you going worth a shot
Be better if someone had the same variant as you i have the Sprint model.
Thanks again for input. I have hopefully managed to sort this with my provider. I was just within the 14 day cancellation period, so I have arranged for a brand new handset. I know its a little bit naughty but if the phone wasnt so laggy to begin with, I would never have rooted it.
I'm guessing it makes no difference to them as the phone will go back to lg for wipe and reflash as a matter of course once returned.
Thanks folks, I will remain on this forum and hopefully not do anything quite so stupid again!
Unfortunately this is my last day with this device . Great phone but i was wrong the 810 processor is dangerously hot to the point it felt like my pockets were on fire. This my second g flex2 and I'm moving on to something more reliable. Love this phone but this heat issue i can't risk. After 14 days i would be stuck with this phone and i can't take the risk of hoping of getting a device that function fine bye everyone.
:victory::victory::victory:
Today, I've gotten myself in a similar pickle after applying noob root.. Data OK but no phonecalls and no txts. When I tried to make a call, the thing said the phone is not activated. Sprint tech supp was of course no help, so after some digging I found this: ##72786#
Factory reset, keep the data (and all apps).
That solved it.
I guess I'm old enough to know that being lazy doesn't pay.
Stank0 said:
Today, I've gotten myself in a similar pickle after applying noob root.. Data OK but no phonecalls and no txts. When I tried to make a call, the thing said the phone is not activated. Sprint tech supp was of course no help, so after some digging I found this: ##72786#
Factory reset, keep the data (and all apps).
That solved it.
I guess I'm old enough to know that being lazy doesn't pay.
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Click to collapse
so you had root, and while doing this factory reset you were able to go back to full stock unrooted rom? if so, were you able to install updates? i too have a sprint version and i was rooted and tried installing an update but failed, i then unrooted my phone tried the update again and still got an error. im just wondering if this method would actually help people who have the same problem as i do.
gothikzoul said:
so you had root, and while doing this factory reset you were able to go back to full stock unrooted rom? if so, were you able to install updates? i too have a sprint version and i was rooted and tried installing an update but failed, i then unrooted my phone tried the update again and still got an error. im just wondering if this method would actually help people who have the same problem as i do.
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Unfortunately, that wasn't the case.
I tried every possible way to install this damn update. Rooted, unrooted, factory reset 4 times, tried to install from the system update in settings, from recovery (which is, at least for me, very tricky to get into) all efforts errored out.
I posted a link to the update.zip in other thread.
So then I gave up and used this noob root which killed voice calls and text.
This code I posted says it does a factory reset but is resetting something else than other factory resets because almost all my settings, passwords and all apps remained intact.. Then I used the original root method and everything works like it's supposed to.
I guess we'll have to wait until someone finally starts developing for our phone.
So after a few days I just received a notification for the update for the third time. Any suggestions as to how I should proceed? I've tried it while being rooted and failed, also tried it the second time after unrooting and failed too. Also, what is the default location where the update is downloaded to, so I can back it up.
So far nothing has worked. The update should be in the cache folder. There is also a link to download the update that someone posted in another thread here about the update.
FYI - I forced the update through recovery over root and bricked my phone. Like all the way bricked. I can get to recovery and download mode, but no fastboot even. Luckily I was within my 14 days and there is no way to tell it is rooted... because it doesn't even get that far, so I got a replacement. My sincere advice would be to wait to root until we have custom recovery and stock firmware available, and if you have root now, wait to update until a dev can release a "root safe" version.
I'm not an expert but I'm not new either. I got the original Evo on launch day and have done all kinds of dumb stuff to every phone since. This is the first time I haven't been able to recover it.
austontatious said:
FYI - I forced the update through recovery over root and bricked my phone. Like all the way bricked. I can get to recovery and download mode, but no fastboot even. Luckily I was within my 14 days and there is no way to tell it is rooted... because it doesn't even get that far, so I got a replacement. My sincere advice would be to wait to root until we have custom recovery and stock firmware available, and if you have root now, wait to update until a dev can release a "root safe" version.
I'm not an expert but I'm not new either. I got the original Evo on launch day and have done all kinds of dumb stuff to every phone since. This is the first time I haven't been able to recover it.
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=( *hug. That sucks man, thankfully you were able to get it replaced. *pfew I dodged a bullet there. I was actually thinking about doing the same thing getting home from work. Yeah its best we don't mess with the phone any longer those that have root at the moment. Until custom recovery and stock rom is out like he says.
Wow. How did you manage to "force" the update through recovery? I tried it through recovery but it would error out. (Error 7)
I will tell you, as a cautionary tale.
The error when you flash from recovery references a specific file that is incompatible with the update. I used root explorer to investigate further and found that the root script had overwritten a system file. The original was saved as "original" so I deleted the file causing the error and renamed the original one. After that, the update went through and I thought I was golden... Only now nothing else works.
It would appear that, in my habit of ruining everything, I failed the low effort boot and bricked my new LG G4. Thankfully, I remembered that in this instance you can flash the stock firmware to return to default. Unfortunately, the US firmware wasn't available, but apparently the Puerto Rico one was. I flashed that and got my phone back working just fine, kind of.
First, it doesn't lock normally. Usually, I set it to the 10 minute lock delay, where I just have to swipe unless 10 minutes have passed, then it requires the password. Instead of going to a lock screen, it skips that and just goes right into the phone. It's probably a settings thing, but it's weird.
The worst thing is that I have apparently lost 30GB of storage to "miscellaneous". When I plug it into my computer, it says that I only have 1GB of storage on the whole phone. What is going on here?
Same thing happened to me. Your not gonna be able to flash anything else because of the space on the phone, and can't get the System Image onto a MicroSD card to try and fix it either. I tried both then I just called up AT&T and told them about a problem which I did encounter with the flash making noise when turned on. They replaced the phone
Not sure if there is an actual work around to get the space back but what happened was you flashed it to the wrong partition.
I have the same issue. No one has figured it out yet
TheProblemCauser said:
Same thing happened to me. Your not gonna be able to flash anything else because of the space on the phone, and can't get the System Image onto a MicroSD card to try and fix it either. I tried both then I just called up AT&T and told them about a problem which I did encounter with the flash making noise when turned on. They replaced the phone
Not sure if there is an actual work around to get the space back but what happened was you flashed it to the wrong partition.
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Click to collapse
The problem is that I'm not encountering any issues like that so far. I doubt that they'd replace an issue caused by failed root.
Sorry for the double post, but is there any way that I can create a situation where I could get my phone replaced? I just got it, so it still is under warranty.
Flash the ATT system image back on to it and brick it is about your only option.
Sent from my LG-H810 using Tapatalk
Nynten said:
Sorry for the double post, but is there any way that I can create a situation where I could get my phone replaced? I just got it, so it still is under warranty.
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Click to collapse
Best case scenario would be to call them up and tell them your phone got bricked due to an update. Then let them know that you needed the said phone in a working condition until you can get a replacement.
Or tell them a bull**** problem, normally they send you the replacement then you ship yours out to them. Done this twice already I'm on my 3rd G4
TheProblemCauser said:
Best case scenario would be to call them up and tell them your phone got bricked due to an update. Then let them know that you needed the said phone in a working condition until you can get a replacement.
Or tell them a bull**** problem, normally they send you the replacement then you ship yours out to them. Done this twice already I'm on my 3rd G4
Click to expand...
Click to collapse
Can I just take it to the shop bricked "from an update" and get a new one there or do I have to mail it in?
How do I flash the stock att .Img with a full system data. Sorry of this is a noob question
Nynten said:
Can I just take it to the shop bricked "from an update" and get a new one there or do I have to mail it in?
Click to expand...
Click to collapse
You probably can. Its still under warranty so you should still get it replaced
TheProblemCauser said:
You probably can. Its still under warranty so you should still get it replaced
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Click to collapse
You can take it to a shop, but they will still call customer service and you will have to mail it in still. I paid extra to have a next day replacement.
Was told they don't switch phones in store anymore. Had a few local friends confirm their warranty replacements were done the same way from in store. I'm not sure if that is a national policy, regional, or local. I can say I did like it better when they could switch out in store.
Anybody come up with another solution besides sending the phone back??? I won my phone off a att contest. So I doubt if att will do anything about it. Plus I can't install the stock Img and re soft brick the phone because I don't have anymore space
I was tired and very short on time and got careless. I tried to unroot my Flex 2 by using the LG flash tool but because I didnt read enough, I did it wrong and now my phone wont turn on, wont charge, and cant get into download mode.
Should I put it in a drawer and wait until someone figures out how to unbrick or sell on ebay as broken? Kind of depressed right now...
cardboardbox said:
I was tired and very short on time and got careless. I tried to unroot my Flex 2 by using the LG flash tool but because I didnt read enough, I did it wrong and now my phone wont turn on, wont charge, and cant get into download mode.
Should I put it in a drawer and wait until someone figures out how to unbrick or sell on ebay as broken? Kind of depressed right now...
Click to expand...
Click to collapse
I guess you should do that.
You didnt specify which variant you have too...
Alex_XV6700 said:
I guess you should do that.
You didnt specify which variant you have too...
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Click to collapse
LS996
Would taking the battery out help at all?
cardboardbox said:
Would taking the battery out help at all?
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Click to collapse
Only way is to send it in for repair woth LG...I JUST GOT MINES BACK FROM THEM...GOOD AS NEW
bountyman334 said:
Only way is to send it in for repair woth LG...I JUST GOT MINES BACK FROM THEM...GOOD AS NEW
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How much did it cost? Or did they do it under warranty?
They repair it under warranty.
Usually phones have 1 yr factory warranty, so bountyman has sent it twice if im not mistaken.
If you're in the US send it in for repair.
I've just sent mine off for repair.
I bricked it editing system files, tried to use the flash tool but it didn't work so just took it straight to the store and they sent it off no questions asked.
The only problem now (aside from not having my phone) is that this time of year it can take up to 2 weeks to get it back.
If you are worried about them refusing because you voided the warranty, just tell them that you installed an official update and it wouldnt work after that. They can't argue if you make it look like it's their fault.
I'll admit it's wrong to lie but, it's an expensive phone.
thanks for the replies. I've started the repair process via email, had to ask them if I could still do it without proof of purchase and they said they will look up IMEI to verify manufactured date (it was 04/2015). Email support must be somewhere across the globe from me because I got a very fast response at 1am CT but no response during business hours.
I've learned my lesson. No rooting or unrooting as long as I have little kids that wear me out and leave me with no time to research.
cardboardbox said:
thanks for the replies. I've started the repair process via email, had to ask them if I could still do it without proof of purchase and they said they will look up IMEI to verify manufactured date (it was 04/2015). Email support must be somewhere across the globe from me because I got a very fast response at 1am CT but no response during business hours.
I've learned my lesson. No rooting or unrooting as long as I have little kids that wear me out and leave me with no time to research.
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Click to collapse
Brand New Galaxy S7 Stuck In Boot Loop With Error "Custom binary blocked by FRP Lock"
My Step-dad bought my mum a brand new Galaxy S7 for Christmas. He bought it through amazon but we soon realised he bought it from a seller, not Amazon official. Anyway a couple of weeks into use the phone seemingly randomly got stuck in a boot loop with the red error message described in the title.
I can get the phone into download mode and it says the Current Binary is Custom and the System Status is official. We contacted the seller and they claimed that they ordered the phone directly from Samsung, which seems doubtful given the problems. So from their instruction we sent it to a warranty repair, the repair people said that it was not covered as it had been tampered with and said all they could do was replace the motherboard at our cost ~ £150. Of course we said no and got the phone returned unchanged , thinking that we could just escalate the dispute with Amazon to get a refund.
However it is now to late to escalate the claim further (an A-Z claim I think) and so we are stuck with it. I just now tried to flash the Stock Firmware using Odin which I believe was successful, but it is still stuck in the boot loop. I'm at a bit of a loss now as I'm very much an amateur, I'm guessing I need to get it back to Official Kernel but I'm not sure how. Any help would be great.
The phone came unlocked and my suspicion is that that is the cause for all this trouble, but I really don't know. The best solution would be able to return it for a refund but I think that is out of the question now unless we took it to small-claims court? But just getting the phone back to a stable working order would be great. Sorry for the rambling, just wanted to make sure I got all the info down, any advice is seriously appreciated.
Thanks, Chip
chip100 said:
My Step-dad bought my mum a brand new Galaxy S7 for Christmas. He bought it through amazon but we soon realised he bought it from a seller, not Amazon official. Anyway a couple of weeks into use the phone seemingly randomly got stuck in a boot loop with the red error message described in the title.
I can get the phone into download mode and it says the Current Binary is Custom and the System Status is official. We contacted the seller and they claimed that they ordered the phone directly from Samsung, which seems doubtful given the problems. So from their instruction we sent it to a warranty repair, the repair people said that it was not covered as it had been tampered with and said all they could do was replace the motherboard at our cost ~ £150. Of course we said no and got the phone returned unchanged , thinking that we could just escalate the dispute with Amazon to get a refund.
However it is now to late to escalate the claim further (an A-Z claim I think) and so we are stuck with it. I just now tried to flash the Stock Firmware using Odin which I believe was successful, but it is still stuck in the boot loop. I'm at a bit of a loss now as I'm very much an amateur, I'm guessing I need to get it back to Official Kernel but I'm not sure how. Any help would be great.
The phone came unlocked and my suspicion is that that is the cause for all this trouble, but I really don't know. The best solution would be able to return it for a refund but I think that is out of the question now unless we took it to small-claims court? But just getting the phone back to a stable working order would be great. Sorry for the rambling, just wanted to make sure I got all the info down, any advice is seriously appreciated.
Thanks, Chip
Click to expand...
Click to collapse
You need to find out exactly what model it is, download and flash THAT firmware then see what happens. If you can't find this out right now the best thing to do is install TWRP with Odin and go from there.
I have an Xperia 5 III (XQ-BQ52).
I sent it to Sony for service after the fingerprint scanner stopped working.
I got the phone back with a new mainboard and now the phone just doesn't update. It's stuck in the old Android 11 build and it gets no OS updates or security updates.
The Xperia Companion also throws an error when I try to do the repair. The error is "UEGetPhoneInfoMissingInfo"
I tried am again in touch with Sony Support but its been a week and I still no solution. According to the latest phone call they are going to come back to me in 2 working days...
I really got fed up with this situation. Its been a month that I am not having a properly working phone.
There is no way I am sending the phone back to service. I hope they send me a new phone and get done with this.
Is there anything else I could try myself? Of course the obvious answer is flashing it with a firmware but that would void the guarantee. So I guess only thing I can do is wait?
Flashing the latest update for XQ-BQ52 with new flasher would work. It is the same as if you update via the xperia companion. Have you tried using sony Emma aplication instead? It might do a better job.
Yeah, I have downloaded Emma but it seems I have to open the bootloader in order to flash it. Wouldn't that void the warranty?
I am really pissed with Sony, they really have me in the dark with this. Its been almost two weeks and they don't tell me what to do. I tried to contact them and every time the answer is that they will have a feedback in 48hrs. Now I understand why they do so poorly in sales compared to the competition. For a business phone, that is a no go.
aggelosf said:
Yeah, I have downloaded Emma but it seems I have to open the bootloader in order to flash it. Wouldn't that void the warranty?
I am really pissed with Sony, they really have me in the dark with this. Its been almost two weeks and they don't tell me what to do. I tried to contact them and every time the answer is that they will have a feedback in 48hrs. Now I understand why they do so poorly in sales compared to the competition. For a business phone, that is a no go.
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Click to collapse
You can flash with newflasher without having to unlock bootloader. I thought that Emma still worked with locked bootloader...
@aggelosf
My 2 Cents: I'd also recommend to stay away from that hassle and use XperiFirm to download the latest firmware for your device and use newflasher to simply flash it. The whole process should take you an hour or so.
Sure, it would have been nice if I could stay away from the hassle but the fingerprint scanner has failed again. The phone is sent to service again.
I can understand the reason for the level of success of Apple now. It's not just the marketing. It's the after sales service too.