Huawei id problem! - Huawei Mate 9 Questions & Answers

Hi everybody,
I have a huawei mate 9 dual sim, the Hicare application has been updated and I can not access my huawei login anymore, I no longer have access to the theme store .....
I tried everything, delete the data from the application, but nothing works, when I use my email address I'm asked my phone number, but my country is not listed on the proposed choices ..... Please excuse my bad english, i use google translation.
Thanks for your help.

Get contact with local Customer Service Center of Huawei, please.

ive had the same issues with a huawei id since i updated to oreo. It just wont let me log and gives me errors. Ive ended up deleting the id as its pissing me off. Since updating to oreo im getting a few niggly annoying issues which is making me look around for another phone.

jidamo said:
Hi everybody,
I have a huawei mate 9 dual sim, the Hicare application has been updated and I can not access my huawei login anymore, I no longer have access to the theme store .....
I tried everything, delete the data from the application, but nothing works, when I use my email address I'm asked my phone number, but my country is not listed on the proposed choices ..... Please excuse my bad english, i use google translation.
Thanks for your help.
Click to expand...
Click to collapse
I have posted it in an other thread but here is a solution, I hope it will work for you too: "So it looks like I have found a solution on an other forum:
You need to go to Settings - Apps - Huawei Mobile Services and on top right tap on the three dots and go for the "uninstall updates". Worked for me after that, let's hope it will work for you too!"

Related

[Q] Anyone registered for Huawei account on phone?

I've tried to register for a Huawei account on the P8Max, but it always says that it's not available in my region, I've even tried it through a VPN.
Has anyone found a way around it?
Tunnelbear app worked for me. Set it on Hongkong.
Thanks for the heads up, I did try that using a different VPN, but Tunnelbear did the trick.
Didn't work for me
coercri said:
Thanks for the heads up, I did try that using a different VPN, but Tunnelbear did the trick.
Click to expand...
Click to collapse
Unfortunately it didn't work for me and Huawei still says it's not available in my region
I'm from Holland btw.
It didn't work for me if I tried to register with the built in apps directly, but I searched for Huawei ID Register and went to that webpage and registered that way, then went back to the built in apps that use the ID and logged in.
I did this on the phone. Also it asks for a phone number, which is obviously Hong Kong based, but there was a link to change that to email.
Hope this helps.
coercri said:
It didn't work for me if I tried to register with the built in apps directly, but I searched for Huawei ID Register and went to that webpage and registered that way, then went back to the built in apps that use the ID and logged in.
I did this on the phone. Also it asks for a phone number, which is obviously Hong Kong based, but there was a link to change that to email.
Hope this helps.
Click to expand...
Click to collapse
Do you have the Chinese version (703). I have the International one (701) and the app works fine.
Chinese 703
Register Online
coercri said:
I've tried to register for a Huawei account on the P8Max, but it always says that it's not available in my region, I've even tried it through a VPN.
Has anyone found a way around it?
Click to expand...
Click to collapse
Hi, I had the same problem, registered online and BANG, now it works on my phone. BUT I am concerned, since I did that, the phone will end any realtionshop with Google Play Services. I have had to hard reset 3 times now.
Michael

What problems with the non EU version

I'm really interested in this phone but should I wait for the EU version or buy the version they are selling in china
It seems ok frequency wise - https://www.frequencycheck.com/comp...-dual-sim-td-lte-64gb-nxt-al10/united-kingdom
I've seen people pick international English on a menu and it looked all English - is that correct ? - even the non google stuff
Would I have to worry about anything else ?
Any help most appreciated as I want to replace my one plus one that is starting to feel under powered with the amount of tasker stuff I'm running on it
thanks
Martyn
Martynhsmith said:
I'm really interested in this phone but should I wait for the EU version or buy the version they are selling in china
It seems ok frequency wise - https://www.frequencycheck.com/comp...-dual-sim-td-lte-64gb-nxt-al10/united-kingdom
I've seen people pick international English on a menu and it looked all English - is that correct ? - even the non google stuff
Would I have to worry about anything else ?
Any help most appreciated as I want to replace my one plus one that is starting to feel under powered with the amount of tasker stuff I'm running on it
thanks
Martyn
Click to expand...
Click to collapse
You do need to check the frequencies as you have done. The Mate 8 has allot of bands covered.
Android OS on Huawei's phones have about every language available. There is some apps on the phone that is in Chinese, but they can be removed, and are for the china market.
Google Apps will not be preloaded, but you will need to download from the Huawei App Store called HiApp. That HiApp app is in mixed Chinese and English, so not everything is translated. After that you have Google Apps, and can download from Google Play that will follow your OS language.
I have had the Honor 6, Honor 6 Plus, Honor 7 and now Mate S, all the Chinese version and they have all been working fine here in Denmark. I have had no problems with network, GPS or WiFi here or on vacation. .
..oh, the change log for OS updates are (mostly) in Chinese
EMF said:
You do need to check the frequencies as you have done. The Mate 8 has allot of bands covered.
Android OS on Huawei's phones have about every language available. There is some apps on the phone that is in Chinese, but they can be removed, and are for the china market.
Google Apps will not be preloaded, but you will need to download from the Huawei App Store called HiApp. That HiApp app is in mixed Chinese and English, so not everything is translated. After that you have Google Apps, and can download from Google Play that will follow your OS language.
I have had the Honor 6, Honor 6 Plus, Honor 7 and now Mate S, all the Chinese version and they have all been working fine here in Denmark. I have had no problems with network, GPS or WiFi here or on vacation. .
..oh, the change log for OS updates are (mostly) in Chinese
Click to expand...
Click to collapse
Thanks for the info. But to be clear. Do you download the google playstore using HiApp?
mscion said:
Thanks for the info. But to be clear. Do you download the google playstore using HiApp?
Click to expand...
Click to collapse
Yes, you do.
It is quite simple: Open HiApp -> Search "Google" -> Click on the Google banner in the top of the search results -> All Google apps is listed, click the download button for each (downwards arrow).
Other than Google Play, you need the Contact sync and Calander sync apps from the list. The rest can be downloaded from Google Play Store afterwords.
I had no troubles with a P8max recently, most sellers out of China will pre-install Google Play for you. My Mate 8 arrives next Monday, can let you know of if it differs any from the P8Max in terms of language difficulties.
Hi,
I bought a Mate 8.
It come with google playstore installed.
I arrived to install all app I want from google playstore.
The only problem I foun, I can't import my contact list, but will be solve for sure.
Two of us have Google contacts sync working, although neither of us is entirely sure how (I was granting permissions/trusted status/open from other apps statuses etc as a batch, so not sure which of those actions allowed for contacts import sorry).
If your google contact can't not sync.
Do you install the google contact sync? you can find it from the "huawei app store".
Install the google contact sync apk, and remove your account, reboot, login your contact again.
It works fine in my mate8 with google contact.
I can use almost all of google service in mate 8 now. (no matter google play, gmail, hangout, contact or anyother)
But, the only problem is that I can't get the location during google map without GPS enable.
Google map can't use cell or wifi to detect where it is, but it work fine with GPS enable.
I have no idea that how to fix it...
After searching the solution from google, it seems I need to root and replace networklocation.apk....
Is there any other method? (I don't know how to root huawei's device...)
I've recieved my mate 8 a week ago, and have had the issues that most of you are talking about.
Assuming the issue is from the battery manager itself; click on the setting icon up left of the screen, you need to switch on (Keep mobile data on when sleeping).
Of course that is in congunction with the rest of the settings/permissions.
Good luck,
Just don't forget to update emui
claudioggs said:
Hi,
I bought a Mate 8.
It come with google playstore installed.
I arrived to install all app I want from google playstore.
The only problem I foun, I can't import my contact list, but will be solve for sure.
Click to expand...
Click to collapse
is it fast and smooth? is the cpu very powerful?
Yes - not had any problems at all.
I'm coming from a one plus one with a few badly writtern tasker profiles (quiet at work, and home nights with auto voice and autovera stuff), 3 mail clients including a touchdown exchange one. It was too much for the one plus but my new mate 8 is still flying.
Problems I have/had
The sync thing - was mashmellow permissions and a restart. (You do not need to wipe and restart.
The app draw - not a problem just a concept change the mate 8 doesn't have one your home screens are your app draw. So its a case of being tidy with folders. But swiping up on the home screen gives you an app search.
Dictionary - wish I could figure out how to copy the words I had stored in my dictionary.
Chinese App store - keeps telling me I have 18 apps that need updating - they don't the are just wanting to change to the chinese version.
Battery life - the one plus would last a day and 1/2 if I forgot to charge it the 1/2 I would start not usjng it, mate 8 will nearly last 2 days (it also gives me stats in ma about what is eating the battery)
Overall its a great phone
M
I've received my mate 8 one week ago... And unfortunately I had a rare problem with my notifications (whatsapp, viber, and other apps).
I did trust those apps from the system, and followed the instructions from the huawei guide, but the problem still.
So anybody have any idea how to solve this problem.
Thanks
Hi, i want to buy a Mate 8 but I'm not sure for the sync problem for google. what type of problem you have?
it is a great phone but unfortuantely I have the same problem with the google sync as well as not getting any notifications. Please help!
didnt someone mention that putting the phone into performance mode solved this?
Tried it hasn't worked for me
Location Services are not working unless you activate GPS - AL10 model;
Any solutions?
yeah, several other users already reported that energy-saving location services somehow dont seem to work...unless u switch to high-performance mode @gps
Hey guys, I am trying to login to Huawei services and I always get the message "due to service location restrictions the system is unable to provide services to you".
Does anyone knows how to bypass that?
Sent from my HUAWEI NXT-AL10 using Tapatalk
Yeah me to it's very frustrating do we have to make a false account?
Sent from my HUAWEI NXT-AL10 using Tapatalk

AL10 can't install 3rd party dialer from google play store

Dear All,
New member here with mate 8 AL10 32GB Chinese version (bought while traveling in China) on EMUI5. Have had problem installing 3rd party dialer apps, like exDialer and so on from google play store. The installation pops "authentication is required, you need to log into google account" message and stop. Tried clearing google play store data, google service data, removing google account from the phone, and all method recommended on the internet. No go. Other apps not involving accessing the contacts in the phone all install with no issues. Has anyone also stumbled on this, and what the solution would likely be? Thanks a lot!
Besides, the contacts in the Huawei phone is super simplified. I'd have liked mate 8 better if the contacts could include more info of a person, such as home address, email address and so on, as is Sony Z3 capable of with its contacts, that I came from.
nattawa said:
Dear All,
New member here with mate 8 AL10 32GB Chinese version (bought while traveling in China) on EMUI5. Have had problem installing 3rd party dialer apps, like exDialer and so on from google play store. The installation pops "authentication is required, you need to log into google account" message and stop. Tried clearing google play store data, google service data, removing google account from the phone, and all method recommended on the internet. No go. Other apps not involving accessing the contacts in the phone all install with no issues. Has anyone also stumbled on this, and what the solution would likely be? Thanks a lot!
Besides, the contacts in the Huawei phone is super simplified. I'd have liked mate 8 better if the contacts could include more info of a person, such as home address, email address and so on, as is Sony Z3 capable of with its contacts, that I came from.
Click to expand...
Click to collapse
Hi there ! This is a known bug in B562, everybody has this problem, me included. I don't think it has anything to do with apps accessing contacts, but with apps not previously purchased or associated with your account. There is no known solution so far. You can try the following workarounds:
- install the previous beta version B523 , the Google Play Store works fine , but this version lacks some interface features ( improved notifications , for example ) and maybe some other bugs.
- search for whatever apps you need in APKMirror , download and install manually. Speaking for myself, this is the safest bet because APK Mirror is trustworthy
- you could also try APKPure, which has a kind of a store app for convenience. It's easier to download and install apps, but I can't tell if the apps are malware free, so use it at your own risk ...
Btw, you can use the Sony contacts app if you want, just try downloading and installing it from APKMirror . Not sure if this is the correct one : http://www.apkmirror.com/apk/sony-mobile-communications/contacts-sony-mobile-communications .
dan boala said:
........
- search for whatever apps you need in APKMirror , download and install manually. Speaking for myself, this is the safest bet because APK Mirror is trustworthy
- you could also try APKPure, which has a kind of a store app for convenience. It's easier to download and install apps, but I can't tell if the apps are malware free, so use it at your own risk ...
....... .
Click to expand...
Click to collapse
Thanks, Dan. I'll give the APK Mirror a try.
dan boala said:
Btw, you can use the Sony contacts app if you want, just try downloading and installing it from APKMirror . Not sure if this is the correct one, apkmirror Sony Contacts app.
Click to expand...
Click to collapse
That was a great piece of advice. Tried to manually install the Sony Contacts app. Despite a failed installation accompanied with an error message saying a required shared folder is non-existence in the mate 8, I was somehow able to import the contacts afterwards via Bluetooth connection from the Sony phone with all information retained, including the embedded head shot images. The Contacts app now operates the the Sony way too, with the ability of adding a self-defined field.
By the way, my mate 8 is on EMUI-4. The starting post said it was on EMUI-5, and that was a mistake on my part. My apologies.
for those who still have problems downloading apps from google play store, install this http://www.apkmirror.com/apk/google-inc/google-account-manager/google-account-manager-7-0-release/
nattawa said:
That was a great piece of advice. Tried to manually install the Sony Contacts app. Despite a failed installation accompanied with an error message saying a required shared folder is non-existence in the mate 8, I was somehow able to import the contacts afterwards via Bluetooth connection from the Sony phone with all information retained, including the embedded head shot images. The Contacts app now operates the the Sony way too, with the ability of adding a self-defined field.
By the way, my mate 8 is on EMUI-4. The starting post said it was on EMUI-5, and that was a mistake on my part. My apologies.
Click to expand...
Click to collapse
You're welcome, but the failed installation of the Sony Contacts app had nothing to do with your contacts importing, at least taking into account that the installation failed. All the contacts information that you mentioned is in fact standard Android functionality ( and available in Huawei Contacts app, btw ), so most likely the Bluetooth import app has just done its job ... Anyway, I have never had the Play Store problem while on EMUI 4 , only on the lastest EMUI 5.0.
---------- Post added at 09:58 PM ---------- Previous post was at 09:45 PM ----------
Icchan said:
for those who still have problems downloading apps from google play store, install this http://www.apkmirror.com/apk/google-inc/google-account-manager/google-account-manager-7-0-release/
Click to expand...
Click to collapse
Hi! I've installed this version, cleared data/cache, even removed and re-added my Google acount, but I still get the authentication required error. Could you test it some more, please ? Or maybe there's something else you did ? Thanks!

Investigation MHL-ALOOCOO (only Chinese version) social media notification issue

Hi to all users of Mate 9 MHL-AL00C00 (only Chinese version)
I'm starting this thread to investigate the problem with notifications in Chinese version of Mate 9.
As far as I know Europe & International version after B126 update solve the problem but for as, users of Chinese version in Europe etc, the only way to make it work for the moment is to lock those apps that we want notified in recent list.
So if you own a Chinese MHL-ALOOCOO Mate 9 and you want to share your founds & thoughts you can write it here
hi I just received my mate 9 with same version as you, I will let you know if I experience the same problem
not only social media, actually all app except QQ and wechat all other applications have notification problem. phone manager will kill all other apps doesn't matter what kind setting you did.
Better off Chinese version ROM.And online yellow page ..........
There is an option can't remember where in Chinese firmware,it say automatic give permission and restrictions for installed applications,maybe disable this option and remove the application that is not getting notifications and install again.
Maybe think i saw it in phone manager settings.
I confirm that the problem remains. I have the latest update MHA-AL00C00B167 and installed from HiApp the latest version of whatsapp v2.17.60.
I tried all suggestions related to notifications settings, battery optimization, lock screen..., but I receive the notifications only when I open the app. This holds both for WiFi and 4G.
However, my Gmail notifications work properly, so I tried to do some reverse engineering to see what could be the difference. My current finding is that the reason is the phone manager, and specifically the auto-launch/secondary launch management.
Gmail works if you allow both google play services and gmail. However, even if you allow whatsapp, the phone manager apparently ignores it. To verify this, if you restart the phone, you will see that the secondary launch is disabled again for whatsapp, and a record of restricted launch is present in the list you can find in secondary launch management/secondary launch records.
Anyway, I think we have to wait for a new update that will solve this.
dtsili said:
I confirm that the problem remains. I have the latest update MHA-AL00C00B167 and installed from HiApp the latest version of whatsapp v2.17.60.
I tried all suggestions related to notifications settings, battery optimization, lock screen..., but I receive the notifications only when I open the app. This holds both for WiFi and 4G.
However, my Gmail notifications work properly, so I tried to do some reverse engineering to see what could be the difference. My current finding is that the reason is the phone manager, and specifically the auto-launch/secondary launch management.
Gmail works if you allow both google play services and gmail. However, even if you allow whatsapp, the phone manager apparently ignores it. To verify this, if you restart the phone, you will see that the secondary launch is disabled again for whatsapp, and a record of restricted launch is present in the list you can find in secondary launch management/secondary launch records.
Anyway, I think we have to wait for a new update that will solve this.
Click to expand...
Click to collapse
hi is your phone rooted?mayb can try to move whatsapp to /system,at least it wont be killed since its a system file
eddmecha said:
hi is your phone rooted?mayb can try to move whatsapp to /system,at least it wont be killed since its a system file
Click to expand...
Click to collapse
Huawei is responsible for that mess up with notifications...
This is the 2nd Mate that screwed up... (1st was mate 8)
It takes about 3 months to get fix it in mate 8 and now again the same issue in Mate 9....ok European & International versions have fixed but what about chinice version.... How many updates we have to wait until they fix it....
Or they sending as straight to debrand to Europe or international version.... That's too annoying!
I will wait until next update... After that I have to debrand....
Come on HUAWEI make as happy & proud!!!
tsiglas said:
Huawei is responsible for that mess up with notifications...
This is the 2nd Mate that screwed up... (1st was mate 8)
It takes about 3 months to get fix it in mate 8 and now again the same issue in Mate 9....ok European & International versions have fixed but what about chinice version.... How many updates we have to wait until they fix it....
Or they sending as straight to debrand to Europe or international version.... That's too annoying!
I will wait until next update... After that I have to debrand....
Come on HUAWEI make as happy & proud!!!
Click to expand...
Click to collapse
What do you mean by 'debrand' ?!
Sal_Al said:
What do you mean by 'debrand' ?!
Click to expand...
Click to collapse
I mean that I will change from China version to European or international with funkyHuawei its possible (with 30$)
tsiglas said:
Huawei is responsible for that mess up with notifications...
This is the 2nd Mate that screwed up... (1st was mate 8)
It takes about 3 months to get fix it in mate 8 and now again the same issue in Mate 9....ok European & International versions have fixed but what about chinice version.... How many updates we have to wait until they fix it....
Or they sending as straight to debrand to Europe or international version.... That's too annoying!
I will wait until next update... After that I have to debrand....
Come on HUAWEI make as happy & proud!!!
Click to expand...
Click to collapse
tsiglas said:
I mean that I will change from China version to European or international with funkyHuawei its possible (with 30$)
Click to expand...
Click to collapse
Hmmmm..is that possible??! Interesting...without any side effects??!! Can anyone do it or does it need a specialist??!!
How do it ..
baso2000 said:
How do it ..
Click to expand...
Click to collapse
https://forum.xda-developers.com/mate-9/how-to/mate-9-mate-9-pro-rebranding-guide-t3545154
tsiglas said:
https://forum.xda-developers.com/mate-9/how-to/mate-9-mate-9-pro-rebranding-guide-t3545154
Click to expand...
Click to collapse
Too much to do it .. Only need to add application to twin app any idea to add ???
Any update for notification issue with Chinese version
Farosa said:
Any update for notification issue with Chinese version
Click to expand...
Click to collapse
Nope. Let's hope Android O can fix all the issues.

[ELE-L29] How to force HarmonyOS installation?

Hello members.
I'd like to ask is it possible to force somehow HarmonyOS installation on Huawei P30 ELE-L29?
Tried probably all guides without success.
Phone is after wipe now. Location and language is set to China. My Huawei app region - China.
All location services are turned off. No account was set (HuaweiID / Google). Phone is connected to Internet by wifi. No VPN.
When I try to update from My Huawei app then all I've got is info that my EMUI is in newest version.
Please, help me.
If somebody knows it's impossible to do - please let me know.
Thank you!
Cheers!
PS: Maybe Sigma box will be helpful here?

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