Whatsapp web / desktop losing connection in sleep mode? - Samsung Galaxy S7 Questions and Answers

Hi All,
When i use Whatsapp-web, i noticed my phone has to be with display always on to 'not lose connection'.
If display goes off for a while, and phone is going in sleep mode, Whatsapp-web says; Connection lost, trying to reach phone..' It then reconnects automatically in some minutes, or immediately when i put the screen on. I did disabled 'doze' for Whatsapp, so battery optimization is not applied on the Whatsapp app itself.
Seems like on wifi, connection is more stable, but still get this message now and then.
Might not be a Galaxy S7 specific problem, but i have this problem since i use this phone.
I can't remember that i had this problem on android 6, or android 4.
Is there some way to fix this?

Probably a WhatsApp problem, I know to stop apps from being closed with Nougat they have started adding a permanent notification whilst they are running, this stops Nougat closing them after a while of the screen being off

*Detection* said:
Probably a WhatsApp problem, I know to stop apps from being closed with Nougat they have started adding a permanent notification whilst they are running, this stops Nougat closing them after a while of the screen being off
Click to expand...
Click to collapse
Seems that setting the app to 'high priority' it does the trick. Thanks.

Related

[Q] WiFi woes

Hi folks,
There are two issues with WiFi on my Nexus 5. The first, which was happening before I upgraded to Lollipop, is that my phone no longer remembers WiFi passwords and I have to re-insert them every time. I've searched around for this and been told that it's because Android only remembers a certain number of passwords so I've tried forgetting quite a few old WiFi access points but to no avail. Any ideas on this issue?
The second issue has only started occurring since I upgraded to Lollipop and is driving me nuts. Basically I can only very rarely access the WiFi menu in settings now, making it near impossible to connect to new access points. Pulling down the notification shade and tapping the wifi icon just seems to turn it on and off rather than taking me to the WiFi area in settings - is that right? And then if I go into settings and tap on WiFi the screen goes blank and I get a force close message. Very occasionally or after re-starting settings a few times it will work.
Any thoughts on either issue would be much appreciated. I've read the thread on WiFi not turning on but don't think that's the issue and as I say the latter issue has only occurred since the Lollipop upgrade.
Thanks
Alex
With the quick settings, you have to tap the network name to go into the wifi options. The wifi pie slice thing turns it on the off.
Sounds like you could use a factory reset to fix your other problems.
Dr Doom said:
Hi folks,
There are two issues with WiFi on my Nexus 5. The first, which was happening before I upgraded to Lollipop, is that my phone no longer remembers WiFi passwords and I have to re-insert them every time. I've searched around for this and been told that it's because Android only remembers a certain number of passwords so I've tried forgetting quite a few old WiFi access points but to no avail. Any ideas on this issue?
The second issue has only started occurring since I upgraded to Lollipop and is driving me nuts. Basically I can only very rarely access the WiFi menu in settings now, making it near impossible to connect to new access points. Pulling down the notification shade and tapping the wifi icon just seems to turn it on and off rather than taking me to the WiFi area in settings - is that right? And then if I go into settings and tap on WiFi the screen goes blank and I get a force close message. Very occasionally or after re-starting settings a few times it will work.
Any thoughts on either issue would be much appreciated. I've read the thread on WiFi not turning on but don't think that's the issue and as I say the latter issue has only occurred since the Lollipop upgrade.
Thanks
Alex
Click to expand...
Click to collapse
I haven't ever encountered #1, so I can't help with that. However, with #2- touching the icon will turn wifi (or bluetooth, etc) on and off. If you touch below the line (where it says wifi, bluetooth, etc) it will open the settings menu. It matters where you tap.
anactoraaron said:
I haven't ever encountered #1, so I can't help with that. However, with #2- touching the icon will turn wifi (or bluetooth, etc) on and off. If you touch below the line (where it says wifi, bluetooth, etc) it will open the settings menu. It matters where you tap.
Click to expand...
Click to collapse
Thanks for the replies chaps - I hadn't realised that tapping on different bits did different things. Regardless of whether I go in through the settings 'cog' or by tapping on the word 'WiFi' under the pulldown shade though the next screen is still blank and I get a force close message. In fact today one of the times I tried it the phone just froze on a white screen and only holding down the power button for ten seconds allowed me to turn it off and use it again. Anyone had any similar issues?
I'm having the same issues as you (both of them), and I'm also looking for the solution to it. For the first one, I'm trying to disable backup and renabling them. Read online that sometimes there's something wrong with the sync. Not sure if it solved the problem but will try.
For the second one, the problem is because it takes a very long time for the phone to search for wifi hotspots. So if you turn on wifi (ie clicking on the big button) and wait for about 2 minutes for it to search, wifi will work find. However, the 2 minutes is a long painful wait.... Im not sure what is the reason for the wait though, my nvidia shield tablet has no such issues.
Anybody has any solutions?
Dr Doom said:
Hi folks,
There are two issues with WiFi on my Nexus 5. The first, which was happening before I upgraded to Lollipop, is that my phone no longer remembers WiFi passwords and I have to re-insert them every time. I've searched around for this and been told that it's because Android only remembers a certain number of passwords so I've tried forgetting quite a few old WiFi access points but to no avail. Any ideas on this issue?
The second issue has only started occurring since I upgraded to Lollipop and is driving me nuts. Basically I can only very rarely access the WiFi menu in settings now, making it near impossible to connect to new access points. Pulling down the notification shade and tapping the wifi icon just seems to turn it on and off rather than taking me to the WiFi area in settings - is that right? And then if I go into settings and tap on WiFi the screen goes blank and I get a force close message. Very occasionally or after re-starting settings a few times it will work.
Any thoughts on either issue would be much appreciated. I've read the thread on WiFi not turning on but don't think that's the issue and as I say the latter issue has only occurred since the Lollipop upgrade.
Thanks
Alex
Click to expand...
Click to collapse
Both of these issues sound like you need a factory reset
rootSU said:
Both of these issues sound like you need a factory reset
Click to expand...
Click to collapse
I tried to do a factory reset yesterday. Took me a really long time but failed. So i ended up having to sideload the 5.01 factory firmware, which formated my entire phone.
In any case, it did not work. It still takes me a very long time 'turning wifi on...'
Any other suggestions?

[Q] Background processes killed since Lollipop update?

Hi there,
since the update to Android 5.1 and EMUI 3.1 some services like Whatsapp wont work properly.That means for me:
- Push notifications from Whatsapp and Snapchat will only arrive, when I open the app -> sometimes, when I close the app from the task manager or leave it over the night
- Whatsapp forgets the names of my contacts and only shows the numbers (some background service not running?) -> fixable by "updating" the contacts through Whatsapp. Happens at least 5 times a day, even when I'm not closing Whatsapp through the taskmanager.
Every permission I could find is activated, I guess it's some kind of automatic battery saving, which I'm unable to find.
Thank you very much,
Julian
I used to have that problem as well after updating my Honor 6 to EMUI 3.1 based on Lollipop 5.1.
Updating WhatsApp to version 2.12.278 (link in the FAQ section in the official website) seems to improve. However I still have another problem which could not be resolved, I could not change the notification sounds.
gammaanimal said:
Hi there,
since the update to Android 5.1 and EMUI 3.1 some services like Whatsapp wont work properly.That means for me:
- Push notifications from Whatsapp and Snapchat will only arrive, when I open the app -> sometimes, when I close the app from the task manager or leave it over the night
- Whatsapp forgets the names of my contacts and only shows the numbers (some background service not running?) -> fixable by "updating" the contacts through Whatsapp. Happens at least 5 times a day, even when I'm not closing Whatsapp through the taskmanager.
Every permission I could find is activated, I guess it's some kind of automatic battery saving, which I'm unable to find.
Thank you very much,
Julian
Click to expand...
Click to collapse
you need to set your apps to be protected at Settings -> Protected apps to prevent them to be closed automatically by the system
hope it helps
bazsa999 said:
you need to set your apps to be protected at Settings -> Protected apps to prevent them to be closed automatically by the system
hope it helps
Click to expand...
Click to collapse
I have Honor 6 too, don't updated till now. And i have another phone with Android 5.1 with same problem. Is there any third party App like "protected Apps" from Huawei? I don't have any chance do get my backgroundservices running, that unbelievable :crying: who decided this? The Charwoman? I mean, android without backgroundservices = no mor messages in lock screen.
And when i leave app open, battery usage is 4x stronger then background service....
I have runkeeper protected and still after about 1h of usage it simply stops with no errors...
I'm on an early version of DEV (rom), I think I'm going the "stable" route next.
freakzoide said:
I have runkeeper protected and still after about 1h of usage it simply stops with no errors...
I'm on an early version of DEV (rom), I think I'm going the "stable" route next.
Click to expand...
Click to collapse
I have the exact same issue, came across this thread looking for answers. RunKeeper (and I assume any other app as well) is simply killed after about 1 hour. I usually use my phone during walks, to for example take pictures, answer chat messages and whatnot, so I thought the issue could be that I was out of memory and that is why it closed the app. To get to the botton of it, I tried the following steps:
- Reboot the device
- Clear everything from the multitask menu
- Make sure RunKeeper is set as a "protected app"
- Start RunKeeper, begin an activity
- Keep the app open, i e not going back to home screen or opening any other app
- Waking the screen every 5 minutes or so to make sure it doesn't go into some deep sleep mode
Result? After about 1 hour, when I pick up the phone and unlock it the RunKeeper process is simply gone, killed by the system. By the way, for me it's a Huawei Mate S device, but this seems to be an EMUI issue. I'm on EMUI 3.1 (B145 europe, official release). Just thought I'd chip in. This is annoying to the point of being a dealbreaker to ever getting another Huawei until I can confirm it's fixed.
I have this problem constantly. I installed an app called "pnf no root" but it also helps temporarely. I really like my honor 6 [ h60-L12] but this is a really annoying problem. I realize that huawei doing this save battery power, but this is ridiculous. What's the point of protecting the apps if it doesn't do anything in the first place ?
ibnturab said:
I have this problem constantly. I installed an app called "pnf no root" but it also helps temporarely. I really like my honor 6 [ h60-L12] but this is a really annoying problem. I realize that huawei doing this save battery power, but this is ridiculous. What's the point of protecting the apps if it doesn't do anything in the first place ?
Click to expand...
Click to collapse
Hi, I have the same problem with my Honor6 [h60-L04C900B521]. I talked with technical support and they told me to install an application locking the GPS signal . Check if it works with Endomondo + GPS Connected app but this can only fix the endomondo problem I hope.
Edit. 10.04
Unfortunately this application do nothing. Endomondo was kill after 1 hour running. Anyone have idea what to do with this?
Edit 11.05
Finally after update to marshmallow there is one option to keep endomondo while workout. Under battery in right-up corner there is settings icon and there is option "close excessively power intensive apps running in the background" this option actually works fine.
Android 6 B820

[SOLVED] Extremaly delayed push notifications

[June 25 2018]
It looks like I solved my problem by reading about push notifications here:
https://help.moengage.com/hc/en-us/...not-receiving-push-notifications-sent-by-you-
It got me thinking that GCM service in my Nokia 7 plus is not properly connecting with Google’s servers. So I looked around how to hard reset my device using this tutorial:
NOTE: [THIS WILL ERASE ALL YOUR DATA. MAKE A BACKUP OF YOUR FILES FIRST]
http://www.techeligible.com/2018/05/27/unlock-pattern-nokia-7-plus/
select Wipe data/factory reset.
After restart configure your phone as a NEW DEVICE. Push notifications seem to work as they should. They are waking the device from sleep mode immediately.
This method will most likely work for all Android devices.
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[June 5 2018]
I really like this phone but the push notification problem just kills me.
When phone is in sleep mode push notification don't wake it up.
Just leave the phone on the desk for 15 minutes and send yourself an email from different device.
Same applies to WhatsApp. If someone sends me a message it can take half an hour before phone will show notification.
This is frustrating and apparently there is no fix.
I did even factory reset and the problem persists.
Tweaks like exclude app from battery optimazation don't work.
This clearly Android Oreo fault.
Google is so fixated to save battery that it castrates crucial functionality
+1 to the delayed notifications problem!
As you wake the device up, the Whatsapp icon also keep showing in the taskbar - "Checking for new messages" quite often.
that also happens at intervals while the device is ON & other apps are being run.
I hope this, the fingerprint navigation (left+right), battery SOT, stability will improve with proper update to Andro-P. and SOON!
Same problem here. "Heartbet" apps dont work either.
Same here! Maybe it's push notifications server problem?
pls. make sure that notification apps have permission to work in back ground as it may be restricted for battery saving
fady saher said:
pls. make sure that notification apps have permission to work in back ground as it may be restricted for battery saving
Click to expand...
Click to collapse
[SOLVED] First post.
----------------------------------------------------------------------------------------------------------------
Gmail and WhatsApp are excluded in battery optimazation. It makes no difference.
Gmail is a Google app. It comes with system but push notifications are not working properly.
There in no other way to set apps to work in background. At least I didn't find such option...
Didn't work for me. Anybody else managed to fix this?
Bump
Android Pie
Bump...ish
Anyone experiencing delayed push notifications on Android Pie?
Do you have location enabled (saving battery location setting)? Disabling location can cause notification delays.
yatoya said:
Do you have location enabled (saving battery location setting)? Disabling location can cause notification delays.
Click to expand...
Click to collapse
I never really turn off location services. Is this setting you are talking about the battery optimization for apps? I can turn that off for location services.
I have 1062 with pie sideloaded and i'm not getting any push notifications from apps except for gmail. Factory reset and setting phone as new device didn't help.
rooks_by said:
I have 1062 with pie sideloaded and i'm not getting any push notifications from apps except for gmail. Factory reset and setting phone as new device didn't help.
Click to expand...
Click to collapse
1062 (if chinese with custom global rom) its not really possible to install Pie, its not stable in this one, Oreo still best for 1062
rooks_by said:
I have 1062 with pie sideloaded and i'm not getting any push notifications from apps except for gmail. Factory reset and setting phone as new device didn't help.
Click to expand...
Click to collapse
I had the exact same issue and it was really frustrating me. Resetting my phone didn’t help as detailed here. But finally after some playing around i fixed mine
In the battery settings i enabled Adaptive battery and then went into background activity manager. I enabled both auto activate and lock screen on all the apps i had problems with receiving notifications. Now i get all app notifications straight away with no delays
nurrishd said:
I had the exact same issue and it was really frustrating me. Resetting my phone didn’t help as detailed here. But finally after some playing around i fixed mine
In the battery settings i enabled Adaptive battery and then went into background activity manager. I enabled both auto activate and lock screen on all the apps i had problems with receiving notifications. Now i get all app notifications straight away with no delays
Click to expand...
Click to collapse
I've tested this solution for a couple of days and it seems it's working, thanks.
nurrishd said:
I had the exact same issue and it was really frustrating me. Resetting my phone didn’t help as detailed here. But finally after some playing around i fixed mine
In the battery settings i enabled Adaptive battery and then went into background activity manager. I enabled both auto activate and lock screen on all the apps i had problems with receiving notifications. Now i get all app notifications straight away with no delays
Click to expand...
Click to collapse
Is this for Android 8? I am having the same problem but I cant seem to find the auto activate and lock screen settings in the BAM. The only option is to blacklist. I am on Android 9.

Push Notifications - Don't work on mobile data

Not sure if anyone can help, or if it's been covered before but I'm a new oneplus 6 user and have scoured these forums, oneplus, reddit etc and cannot find a working solution to my problem.
I currently have no real issues receiving push notifications on wifi, however mobile data is different. Once the screen has been locked for a small period of time I stop receiving push notifications. When I wake the phone some will show up, some won't show until the relevant app is opened.
Advanced battery optimisation is off.
Individual apps I want notifications from all have battery optimisation set to "Do not optimise".
I have cleared the phone cache through recovery mode.
All notification settings for the apps are on, background data on etc.
There is no option for doze mode in developer mode to turn off.
I have a Tesco Mobile and a 3 sim card. The issue seems worse with the Tesco mobile sim card. The 3 one seems to work better but slowly reverts to the same issue the Tesco one has. I've tried other people's tesco sim cards and replaced my own but none have worked.
Any help would be appreciated, it's driving me mad.
Just to make sure, under Advanced optimization settings there are two switches which are "Advanced Optimization" and "Sleep standby optimization", keeping the latter off might be the problem. Though if they're both off, I assume that it's just the native Doze working to save battery
Allen Hu said:
Just to make sure, under Advanced optimization settings there are two switches which are "Advanced Optimization" and "Sleep standby optimization", keeping the latter off might be the problem. Though if they're both off, I assume that it's just the native Doze working to save battery
Click to expand...
Click to collapse
Yes both are turned off. Do you know of anyway to turn off this "native doze". As a football (soccer) fan, I want instant score notifications for games, I used to get these fine on my iphone 6 but now I have to wake my phone all the time to get them to come up, even then sometimes they don't come through for another 15-20mins.
Have you tried settings in Wifi preferences?
xdadel said:
Have you tried settings in Wifi preferences?
Click to expand...
Click to collapse
I've looked in there but can't see anything that would affect mobile data. The notifications work ok when on wi-fi. I've checked mobile data settings and there are no settings for the apps in question which would restrict data usage.
toddenham said:
Yes both are turned off. Do you know of anyway to turn off this "native doze". As a football (soccer) fan, I want instant score notifications for games, I used to get these fine on my iphone 6 but now I have to wake my phone all the time to get them to come up, even then sometimes they don't come through for another 15-20mins.
Click to expand...
Click to collapse
Is this happening to all apps (ex. social apps like twitter or whatever) or just the football app? If it's the latter it should be a problem with that specific app. While if it's the former case, It should be something system-wide, so I'd recommend doing a factory reset maybe?
Btw my phone performs the same as yours with the "sleep standby optimization" on, while it operates as normal with it off, so your case seems pretty hilarious :/
I've experienced on all apps, it's most noticeable on the football one as you can time the push notifications exactly so can tell when they're late but WhatsApp, facebook messenger etc both the same. It seems as if the device just goes into a form of heavy sleep mode after around 5mins of lock. I've tried a factory reset already and nothing changed. OP have advised me to try and reinstall the OS but I don't hold any hope. It's almost as if the phone cuts off all mobile data after 5mins of downtime.
toddenham said:
I've experienced on all apps, it's most noticeable on the football one as you can time the push notifications exactly so can tell when they're late but WhatsApp, facebook messenger etc both the same. It seems as if the device just goes into a form of heavy sleep mode after around 5mins of lock. I've tried a factory reset already and nothing changed. OP have advised me to try and reinstall the OS but I don't hold any hope. It's almost as if the phone cuts off all mobile data after 5mins of downtime.
Click to expand...
Click to collapse
If factory resetting doesn't solve the problem then reflashing the system likely wouldn't either I suppose.
I still have two options in mind that you may be able to try.
First option is to use apps like "Doze" or "Naptime" both on play store, and mess with those advanced Doze settings to try to disable the function itself and see if it works.
The other would be to try the new HydrogenOS P beta or other custom Roms such as Havoc and see if they don't have this problem.
If neither of these work, I really have no other ideas
But I think these are worth giving a try though
Allen Hu said:
If factory resetting doesn't solve the problem then reflashing the system likely wouldn't either I suppose.
I still have two options in mind that you may be able to try.
First option is to use apps like "Doze" or "Naptime" both on play store, and mess with those advanced Doze settings to try to disable the function itself and see if it works.
The other would be to try the new HydrogenOS P beta or other custom Roms such as Havoc and see if they don't have this problem.
If neither of these work, I really have no other ideas
But I think these are worth giving a try though
Click to expand...
Click to collapse
I tried the Naptime app but that required root and doze didn't seem to do anything.
I've now tried Android P beta. Exactly the same issue. Once the phone has been locked for a few minutes all updates stop. Once I unlock the phone I get flooded with notifications. So frustrated.
toddenham said:
Not sure if anyone can help, or if it's been covered before but I'm a new oneplus 6 user and have scoured these forums, oneplus, reddit etc and cannot find a working solution to my problem.
I currently have no real issues receiving push notifications on wifi, however mobile data is different. Once the screen has been locked for a small period of time I stop receiving push notifications. When I wake the phone some will show up, some won't show until the relevant app is opened.
Advanced battery optimisation is off.
Individual apps I want notifications from all have battery optimisation set to "Do not optimise".
I have cleared the phone cache through recovery mode.
All notification settings for the apps are on, background data on etc.
There is no option for doze mode in developer mode to turn off.
I have a Tesco Mobile and a 3 sim card. The issue seems worse with the Tesco mobile sim card. The 3 one seems to work better but slowly reverts to the same issue the Tesco one has. I've tried other people's tesco sim cards and replaced my own but none have worked.
Any help would be appreciated, it's driving me mad.
Click to expand...
Click to collapse
no idea dude sorre
I'm having the same problem
I have similar but different issue with a few apps that I don't use often.
The push notifications only come through the second I put my phone on charge
Sent from my unknown using Tapatalk
Which mobile networks are you on? I found the issue to be resolved when using an o2 SIM card instead of my Tesco mobile one
Edit: Since this I have tried again with an o2 sim card and it didn't resolve the issue. Leads believe it's an issue with my handset.
Since few days, i have the same problem here, i try severall things but no solution at the moment.
I also had notification issues. Then I installed the stock rom of this topichttps://forum.xda-developers.com/oneplus-6/how-to/rom-stock-fastboot-roms-oneplus-6-t3796665 and my notification returned to normal
my notification come onl;y when i turn my screen on -> https://forum.xda-developers.com/oneplus-6/help/notification-android-p-stable-t3849170
I have this issue and I can't understand why more people aren't complaining about it.
Don't suppose your apps are restored from some kind of backup?
EDIT: Okay, people are complaining about it: https://forums.oneplus.com/threads/push-notification-issues.451149/page-121
have this exact same issue on my note 8 with android pie on vodafone network and so far nothing seems to help or fix the same really frustrating.
did you manage to find any solutions so far ?
toddenham said:
Not sure if anyone can help, or if it's been covered before but I'm a new oneplus 6 user and have scoured these forums, oneplus, reddit etc and cannot find a working solution to my problem.
I currently have no real issues receiving push notifications on wifi, however mobile data is different. Once the screen has been locked for a small period of time I stop receiving push notifications. When I wake the phone some will show up, some won't show until the relevant app is opened.
Advanced battery optimisation is off.
Individual apps I want notifications from all have battery optimisation set to "Do not optimise".
I have cleared the phone cache through recovery mode.
All notification settings for the apps are on, background data on etc.
There is no option for doze mode in developer mode to turn off.
I have a Tesco Mobile and a 3 sim card. The issue seems worse with the Tesco mobile sim card. The 3 one seems to work better but slowly reverts to the same issue the Tesco one has. I've tried other people's tesco sim cards and replaced my own but none have worked.
Any help would be appreciated, it's driving me mad.
Click to expand...
Click to collapse

verizon ellipsis qutar7 question

i have the verizon ellipsis qutar7 tablet and i use only for my security system as a monitor and for the most part is does a good job, but i keep getting play store has stopped or messenger has stopped or a few other error messages. the table still seems to show the cameras working in the background but had to see some with the popup on the screen.
so does anyone here have a fix for this? i have tried about all i can to try to fix it but even resetting it has not helped. i have notices turned off so i do not get those taking up resourses. i tried turning off all the apps that i did nto need or use and or disabling others and that did not help. i still get a few notices in the top as icons. but i would like the popups errors to go away for good.
maybe someone knows of an app tha tcan monitor this and stop them? or maybe an app that will restart the tablet at night and then restart the apps you want to be running?
thanks bp.

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