I have purchased Pixel 2 on 1st November from 3rd party online shopping, it was working fine until 5th December suddenly it's display went off , and never turned on, but phone is responding to touch, and also phone is ringing when receiving calls but not able to see anything on screen.
I have tried soft reset (holding power button for 30 sec), Flashing the OS 8.0 & 8.1 manually (successfully flashed) but still Display is not up.
If anyone has similar kind of issue & was able to resolve it. kindly let me know
Does it ever display at all, e.g. in bootloader, recovery, or splash screen when booting? If it does then the hardware is OK, and it's a firmware/software issue. If not then it may well be hardware. If you've already reflashed it with 2 different images and neither helped my suspicion is hardware anyway, so I think this is probably a warranty job.
Large Hadron said:
Does it ever display at all, e.g. in bootloader, recovery, or splash screen when booting? If it does then the hardware is OK, and it's a firmware/software issue. If not then it may well be hardware. If you've already reflashed it with 2 different images and neither helped my suspicion is hardware anyway, so I think this is probably a warranty job.
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no, it does not display in any of the things, Bootloader, recovery, splash screen nothing....
wunnavabk said:
no, it does not display in any of the things, Bootloader, recovery, splash screen nothing....
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The ribbon for the screen probably somehow came loose, or the screen is just defective. If there is nothing on the screen anywhere, even in bootloader, it's definitely gonna need to be replaced.
Related
We updated the phone to 4.4.3 her phone is a plain vainilla N5, locked and unrooted. when it finished, the phone restarted and it was like we turn on the phone for the first time. the welcome and initial setup screen appeared. Since I sideloaded mine(mine is working fine). I didnt know if this was normal or not.
After the phone started. Two little notification icons appeared on the top left of the screen which I have never seen before. I tried to take a screenshot, but there was an error telling me I couldnt take a screenshot
http://imgur.com/3psmPCi [1]
One of the icons says there's no much space left. So I look at the storage screen and now the phone only has 128Mb of total space available
http://imgur.com/ewJDeOA [2]
everything is missing, photos, apps, contacts, everything. I tried to do a factory reset, but the final button is not working. it doenst do anything.
I tried to start the recovery through the bootloader and I get the sick android screen.
http://i.imgur.com/AwEo5tk [3]
I dont know what to do. I dont know if should flash a stock image or something. But I dont know what's the deal with the flash drive total space.
Any else has run into this? Any ideas?
EDIT:
I tried unlocking the bootloader and installing a custom recovery. No luck. After rebooting to into the custom recovery. The phone locks the bootloader again and there's no custom recovery anymore.
Also, everytime I turn off and on the phone. The initial setup screen comes up every time.
The device locks the bootloader again after unlocking it? Sounds like the eMMC chip is busted.
Try to flash a factory image, if that doesn't work you are screwed
vin4yak said:
The device locks the bootloader again after unlocking it? Sounds like the eMMC chip is busted.
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Is that replaceable? How did that happen?
Sent from my Nexus 5 using Tapatalk
elgranchuy said:
Is that replaceable? How did that happen?
Sent from my Nexus 5 using Tapatalk
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You could try unlocking the bootloader again and see if it unlocks?? If not, the motherboard needs to be swapped. No idea how it happened, it's a random hardware failure very common with the Nexus 5. I've seen lots of devices with a busted eMMC chip. It's strange that you can still boot into your OS. May be the chip is partly damaged. Anyways, it needs to be replaced.
vin4yak said:
You could try unlocking the bootloader again and see if it unlocks?? If not, the motherboard needs to be swapped. No idea how it happened, it's a random hardware failure very common with the Nexus 5. I've seen lots of devices with a busted eMMC chip. It's strange that you can still boot into your OS. May be the chip is partly damaged. Anyways, it needs to be replaced.
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What are my options then? A couple of months ago we had to replace the screen through a third-party. Should I do an RMA with Google/LG. How do I explain this situation to them? Would they notice that I replace the screen?
elgranchuy said:
What are my options then? A couple of months ago we had to replace the screen through a third-party. Should I do an RMA with Google/LG. How do I explain this situation to them? Would they notice that I replace the screen?
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Click to collapse
If you've bought the device from google play store, then contact google and explain them your situation. I'm not sure whether they will notice it or not. If they open up the device, they might notice it.
If you've bought it elsewhere then visit a LG Service center and let them take a look at the device.
As per warranty guidelines, any 3rd Party repairs performed on the device voids the warranty. So, there's a strong possibility that you/your gf might need to pay up.
It is normal for display to go blank due to proximity censor while making calls. In my case however,occasionally the display stays blank even after the call gets over. This also happens every now and then when I lock the phone, only to never unlock. At times, the displays backlit switches while unlocking but not all the time. The phone's processor stays awake in both the cases (calling/locking) and the phone rings & vibrates perfectly on making calls. The only option that I have in such cases is to restart the phone. Is anyone facing similar problems with their phones? I've done a factory reset off late but still the problem persists.
Are you using a screen protector? May be you haven't aligned it properly and hence proximity sensor detects it and turns off the display??
I've had similar situations happen to mine, but I figured out that after a Skype call on my phone, the proximity sensor will remain active and will sleep the screen if something's covering it. I'm not sure if you have skype running, but if you do, that might be why.
vin4yak said:
Are you using a screen protector? May be you haven't aligned it properly and hence proximity sensor detects it and turns off the display??
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I don't think obstruction of the proximity sensor is an issue since this problems occurs even when I lock and then try to unlock the phone. Also the backlit turns on at times when I try to unlock the phone.
combatshadow said:
I don't think obstruction of the proximity sensor is an issue since this problems occurs even when I lock and then try to unlock the phone. Also the backlit turns on at times when I try to unlock the phone.
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Click to collapse
Well, what you're facing right now is a classic example of what people face when they keep on the protective covering used on a new phone when the phone is shipped.
If you think it's not the issue then search for any apps which you might have installed? Run the phone is safe mode and see if it acts up? Flash stock images or do a reset to rule out the possibility of a software issue.
vin4yak said:
Well, what you're facing right now is a classic example of what people face when they keep on the protective covering used on a new phone when the phone is shipped.
If you think it's not the issue then search for any apps which you might have installed? Run the phone is safe mode and see if it acts up? Flash stock images or do a reset to rule out the possibility of a software issue.
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Click to collapse
After few days of working flawlessly, today again the display blanked out while it was locked in normal mode. I tried unlocking the phone but only the backlit would light up. So I restarted the phone, activated the safe mode as suggested by you and then few minutes later, again the display blanked out. What should be the next step now? Please elaborate on flashing stock image. I've earlier done a factory reset but I immediately installed all the apps.
combatshadow said:
After few days of working flawlessly, today again the display blanked out while it was locked in normal mode. I tried unlocking the phone but only the backlit would light up. So I restarted the phone, activated the safe mode as suggested by you and then few minutes later, again the display blanked out. What should be the next step now? Please elaborate on flashing stock image. I've earlier done a factory reset but I immediately installed all the apps.
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Click to collapse
Well, if you're facing the issue in safe mode as well, any apps might not be causing it. To flash factory images, you will need to unlock the bootloader. Follow the guide which is linked in my signature.
Since you don't know about how to flash stock images, I assume you haven't rooted and undervolted? Display black outs while unlocking the device can be caused due to undervolting as well.
It could be a hardware problem on the phone I had before the n5 with my lg g2
Sent from my Nexus 5 using Tapatalk
Possible, but he should exhaust all software options before seeking out a replacement.
Sent from my Nexus 4 using XDA Free mobile app
For the last couple of weeks I was unable to restart my phone without a yellowish little box with white stripes (5mmx5mm) appearing in the center of the screen I can't even reset it to factory settings because of this. If I want to turn my phone back on I need to let it stay like that for 10-15 minutes than restart it again and it turns on. If I try to restart it right away it comes back. My phone is an Alcatel One Touch Idol 3 5.5 (6045Y) with android 6.0.1.
Are you trying to let the phone boot normally by only pressing the power button or trying to enter recovery mode by pressing volume and power?
audit13 said:
Are you trying to let the phone boot normally by only pressing the power button or trying to enter recovery mode by pressing volume and power?
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I'm trying both. But the same thing is happening. When the phone turns on the little box appears and I can't do anything.
This was happening for the last couple of weeks but after 15 minutes I could turn my phone back on but today I couldn't turn my mobile data on so I restarted the phone couple of hours ago and since then I can't turn it back on.
Sounds like a possible hardware problem. Any way to get it resolved under the manufacturer's warranty?
audit13 said:
Sounds like a possible hardware problem. Any way to get it resolved under the manufacturer's warranty?
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Yeah I begin to think that is a hardware problem because I had to change the screen couple of months ago but the problem appeared couple of weeks ago.
The warranty has expired in december so I will have to deal with this phone for now.
Thank you anyway for your replies.
Good luck with the repair.
Since the problem appears before the ROM loads, it's probably hardware-related. Was the phone recently dropped?
audit13 said:
Good luck with the repair.
Since the problem appears before the ROM loads, it's probably hardware-related. Was the phone recently dropped?
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No first it started having random inputs on the screen. It would fix by locking and unlocking the phone but then I would get really laggy so after rebooting the phone the little box appeared.
MrBuk said:
No first it started having random inputs on the screen. It would fix by locking and unlocking the phone but then I would get really laggy so after rebooting the phone the little box appeared.
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Not for this phone in particular, but from my past experience with replacing screens on different phones (at least half a dozen times)...
Since you had your screen replaced, and you are having a couple of different symptoms that seem to be hardware-related, I would suggest checking the connectors first. It's possible that a connector got dirty or oxidized, or was not attached properly. If you did the job yourself, it shouldn't be a problem for you to check this. If you had a repair shop do it, see if you can get them to look into it.
Another possibility is that the replacement screen assembly might be defective...
MrBuk said:
Yeah I begin to think that is a hardware problem because I had to change the screen couple of months ago but the problem appeared couple of weeks ago.
The warranty has expired in december so I will have to deal with this phone for now.
Thank you anyway for your replies.
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Click to collapse
If the screen was changed by Alcatel services you still in warranty, tell them that you a few times that issue after the reparing but it fix it by him selfe but now he doens´t fix it.
Let´s see what appens!
persona78 said:
If the screen was changed by Alcatel services you still in warranty, tell them that you a few times that issue after the reparing but it fix it by him selfe but now he doens´t fix it.
Let´s see what appens!
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The screen was not changed by Alcatel services. It broke 2 days after the warranty expired.
MrBuk said:
The screen was not changed by Alcatel services. It broke 2 days after the warranty expired.
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Click to collapse
...**** ...
Was it fall? Maybe this was what damaged the phone
persona78 said:
...**** ...
Was it fall? Maybe this was what damaged the phone
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Click to collapse
Yes it was a fall but I don't think that was the cause for the recent problems I have. Actually in the last couple of days I think I found the real cause. The power button is not working properly so I have to press it really hard in order to unlock my phone. This however was very annoying so I started using an external battery in order to unlock the phone ( When I plug in the phone it unlocks). And since I stopped using the power button almost all problems stopped. ( I said almost because the phone has still random inputs but not as severe as before)
When I turn on phone it shows boot logo, but then black screen appears. Sound and touch work but screen is "dead" (only when system is running).
hardware problem, replacement of the motherboard or display
Is there water in the device?
if not, did you install modifications in the system (gsi, custom firmware, custom boot, etc.)?
(Google Translate Russian>>English)
Привет. No, It just suddenly went black after reboot¿. For no reason.
EnderPBO said:
Привет. No, It just suddenly went black after reboot¿. For no reason.
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flash new rom if not fixed you should change your display hardware
Everyone who had this problem either got wet (the child licked the phone, etc.), or dropped it
There are a lot of such killed devices in Russia, and almost all of them had water. They were helped by the replacement of the screen
VladSector said:
Everyone who had this problem either got wet (the child licked the phone, etc.), or dropped it
There are a lot of such killed devices in Russia, and almost all of them had water. They were helped by the replacement of the screen
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Click to collapse
That sounds weird to replace screen if it works. Recovery, boot screen etc show up with no problem but when soft is running it turns black. I've been trying hard reset, reinstalling software etc but It doesn't work. Even guy at local repair service can't do anything about it.
EnderPBO said:
That sounds weird to replace screen if it works. Recovery, boot screen etc show up with no problem but when soft is running it turns black. I've been trying hard reset, reinstalling software etc but It doesn't work. Even guy at local repair service can't do anything about it.
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only replacing the display, this is a hardware problem, it cannot be solved by software.
for those who had such a problem, only a replacement helped them (in some cases, it only helped to replace the motherboard)
me too
I have the same problem with a customer's a51, it's very strange, I did hard reset, flashed a new firmware, but when it turns on it stays on the boot logo and then when it enters the os it remains the boot logo and if I press the lock screen button remains black, I also activated the voice assistant for the blind and it actually says "screen off" "screen on" etc ...
For those who have this problem, one of my family member A51 was dropped in water and had this problem. I tested every software reset factory and reinstalling official ROM. but the screen went off but voice assistant could be heard. screen worked properly in recovery mode. I gave it to unofficial repair center. after a lot of tests they said mainboard must be changed and LCD had critical issue. both of them must be replaced. Somebody say that Samsung mobile quality is better than Xiaomi !! )
Have any of you gotten the black screen of death with your P7P?
Over the weekend, my screen appears to have bit the dust. I was playing a game and the screen went weird. I saw snow, chunks of different apps and such, and then the screen went black. I tried rebooting and googled the issue. Tried all the suggested solutions and none worked.
My screen is completely dark, even from boot. No google logo during boot.
Phone appears to be running as I get haptic responses to the buttons when it's on, just nothing on the screen and no responses to touch.
ABD sorta works, but sees the phone as unauthorized (worked fine on that laptop before). Only thing I could do was get into fastboot. Tried the A and B slots with the same results.
Google told me to take it to a warranty center as I'm outside the return period. Fortunately I have one close by. It's just annoying that it died after barely two weeks.
Superguy said:
Have any of you gotten the black screen of death with your P7P?
Over the weekend, my screen appears to have bit the dust. I was playing a game and the screen went weird. I saw snow, chunks of different apps and such, and then the screen went black. I tried rebooting and googled the issue. Tried all the suggested solutions and none worked.
My screen is completely dark, even from boot. No google logo during boot.
Phone appears to be running as I get haptic responses to the buttons when it's on, just nothing on the screen and no responses to touch.
ABD sorta works, but sees the phone as unauthorized (worked fine on that laptop before). Only thing I could do was get into fastboot. Tried the A and B slots with the same results.
Google told me to take it to a warranty center as I'm outside the return period. Fortunately I have one close by. It's just annoying that it died after barely two weeks.
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Click to collapse
This has happened on other devices; the 5a apparently had a significant problem with this. The fortunate thing is, fixing it usually just takes a few hours, although the repair center might need to wait for parts.
If you can get into fastboot then use Google's Android flash tool to reinstall. I had something very similar and I was fine after reflashing
Have you enabled systemless hosts on Magisk? Can you boot in to the safe mode?
miimaa said:
Have you enabled systemless hosts on Magisk? Can you boot in to the safe mode?
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Yes. No.
miimaa said:
Have you enabled systemless hosts on Magisk? Can you boot in to the safe mode?
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Click to collapse
I'll take a look at it if I have time tonight, but have an emergency dentist appointment after work. May just end up taking to Asurion in the morning in case it is hardware.
V0latyle said:
This has happened on other devices; the 5a apparently had a significant problem with this. The fortunate thing is, fixing it usually just takes a few hours, although the repair center might need to wait for parts.
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That's what I'm wondering since the phone was released only a few weeks ago.
First shop in my area I called said they didn't have parts and couldn't get them yet.
The other one was familiar with the problem with the 5a's and had a 7P screen in stock, thinking it was likely hardware. I'm taking it over tomorrow morning.
Superguy said:
Yes. No.
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I blame systemless hosts.
My device freezes up when I enable that. There are few users with same problem. But there are majority who have no problems.
If fastboot mode is also blank, its hardware fault.
and you've tried to turn it off by holding power and both volume buttons together for up to 30 seconds and then turning it on?
engage4 said:
If fastboot mode is also blank, its hardware fault.
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Yeah, that's what the problem typically has been with the 5a. No idea what causes it; my wife was just scrolling through social media when it froze up, then the screen went black, and the phone wouldn't turn on again. It was visible via USB as as a QPST target (Qualcomm 9008 bulk something or other) so my assumption was the bootloader somehow got corrupted. I'm not sure how, since this was not during an update. Fixing it involved replacing the mainboard.
Generally when a display fails, you'll get artifacts on the screen but the device will still work, more or less.
If a qualcomm phone switches to 9008 mode in the middle of operation its either EMMC fault. Either emmc is damaged or emmc to cpu connection break.