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So, received my TF700T in the post today. Got all excited, went to start it up, and nothing....
Has been on charge for 3 hours now, and I still get nothing when trying to start it up.
The orange light near the power button is on, indicating the battery is charging, but no matter what I do, whether I hold the volume down with power, hold both volume buttons and power, it won't start up / boot.
The strange thing is, when I first tried to start it up, it wouldn't load, so I plugged it into power, and I got the ASUS post screen, then it turned off almost immediately (I presume as it had insufficient power). Since then, I have not even been able to get the ASUS post screen. If I hold the power button for 10 seconds, it will vibrate after 10 seconds, then nothing happens.
I have tried all the volume + power buttons described above, as well as trying to reset button.
Is the tablet DOA? Any suggestions for ways I might be able to get it started?
Try putting a pin in the pin hole above the HDMI.
crystalstylez said:
Try putting a pin in the pin hole above the HDMI.
Click to expand...
Click to collapse
Tried this already, and just tried again now. Nothing!
Its weird that if I hold the power button in for at least 10 seconds, at about the 10 second mark, the tablet vibrates, but nothing happens.
The charger light is now green on the tablet, and still nothing. Has been on charge for 5.5 hours now.
Unfortunately, It sounds like a DOA. It happens. Good to know now then 6 months down the road.
xRevilatioNx said:
Unfortunately, It sounds like a DOA. It happens. Good to know now then 6 months down the road.
Click to expand...
Click to collapse
This...
Exchange it.
Haha, good old DOA. Mine took 6 weeks and the store gave up and just gave me store credit.
Return it!
I had exactly the same: on first boot it turned off after splash logo and I needed to use reset button to restart again.
long pressing just makes it vibrate but nothing more
And when it started, it crashed and rebooted all the time. Sometimes it went black and I had to reset it again
My replacement works perfectly, so yes it's a semy-DOA
mdemons12 said:
Haha, good old DOA. Mine took 6 weeks and the store gave up and just gave me store credit.
Click to expand...
Click to collapse
JB have the Infinity in stock now, so you can use your JB voucher towards that if you wanted
Thanks for the replies all, I'll send it off this morning and update once I hear back from the seller (the joys of international dealings).
Mine bricked with the same exact symptoms after a week. Worked flawlessly up to that point. Waiting on the replacement to ship...
Sent from my PG86100 using Tapatalk 2
hi,
I was gonna open a new thread since my problem is based on charging but this thread pretty much is for the same use.
I got my tf700t yesterday through a friend visit from US. It has been nearly 2 weeks since he got it and he never charged the tab since he wasn't much of a user. So yesterday he brought it to me (i'm in TURKEY btw) and the tab was working pretty properly. But it's charge was near %4 so i plugged it on to its dock and plugged the usb charger to the dock via my PC. I just saw on the tabs screen that its charging so i left it there for like 12 hrs since it was its first charge. Then after nearly 12 hrs later this morning, i disconnected the charger and saw that the tab was off. I tried to turn it on but just like cjhod1 says, I got the ASUS post screen, then it turned off almost immediately. Different then cjhod1's case, no matter i plug on the charger or not my battery led near the power button is off for all times. So i guess this means it doesnt charge at all which was operating properly 12 hrs ago.
Strangest thing is my dock doesnt charge either. I tried every possible combination but couldn't manage to get it done. Even more strangely, after a one hour charging with nothing indicating it's actually charging (the orange battery led is off for all times) it managed to get a %1 of battery charge and opened. It managed to stay on for 10 seconds and then shut down once more for all.
It seems like a battery problem but what are the odds to lose both dock's and the tab's battery after one charge. And now that i'm in Turkey, and as far as i know, asus doesn't provide an international gurantee but only for US, i can't seem to get any service here. Unless any solutions to this matter occurs, i will have to ship it to the seller that i got from the Amazon. Every suggestions or helps appreciated. Thanks in advance.
bezendra said:
hi,
I was gonna open a new thread since my problem is based on charging but this thread pretty much is for the same use.
I got my tf700t yesterday through a friend visit from US. It has been nearly 2 weeks since he got it and he never charged the tab since he wasn't much of a user. So yesterday he brought it to me (i'm in TURKEY btw) and the tab was working pretty properly. But it's charge was near %4 so i plugged it on to its dock and plugged the usb charger to the dock via my PC. I just saw on the tabs screen that its charging so i left it there for like 12 hrs since it was its first charge. Then after nearly 12 hrs later this morning, i disconnected the charger and saw that the tab was off. I tried to turn it on but just like cjhod1 says, I got the ASUS post screen, then it turned off almost immediately. Different then cjhod1's case, no matter i plug on the charger or not my battery led near the power button is off for all times. So i guess this means it doesnt charge at all which was operating properly 12 hrs ago.
Strangest thing is my dock doesnt charge either. I tried every possible combination but couldn't manage to get it done. Even more strangely, after a one hour charging with nothing indicating it's actually charging (the orange battery led is off for all times) it managed to get a %1 of battery charge and opened. It managed to stay on for 10 seconds and then shut down once more for all.
It seems like a battery problem but what are the odds to lose both dock's and the tab's battery after one charge. And now that i'm in Turkey, and as far as i know, asus doesn't provide an international gurantee but only for US, i can't seem to get any service here. Unless any solutions to this matter occurs, i will have to ship it to the seller that i got from the Amazon. Every suggestions or helps appreciated. Thanks in advance.
Click to expand...
Click to collapse
The tablet CANNOT be charged via a USB port! Use the specific charger that came with the tablet. This will deliver the necessary 15V to the system to allow it to charge.
eckka said:
The tablet CANNOT be charged via a USB port! Use the specific charger that came with the tablet. This will deliver the necessary 15V to the system to allow it to charge.
Click to expand...
Click to collapse
then how come i managed to charge it the first time i plugged it to the PC? And even if so, that is not any handy at all. I will have to carry not only the usb cable but also the adapter with me for all times to be able to charge the tablet. That is not an issue for ipad as far as i know.
bezendra said:
then how come i managed to charge it the first time i plugged it to the PC? And even if so, that is not any handy at all. I will have to carry not only the usb cable but also the adapter with me for all times to be able to charge the tablet. That is not an issue for ipad as far as i know.
Click to expand...
Click to collapse
It's not a big deal. It charges to full within 2 to 3 hours. Put the darn usb and adapter in your bag pack along with your tablet. It's not like it's a size of a water bottle or something. Charging through the usb is not ideal since it trickle charges and will take forever. Charge it through normal means first and see if it can hold a charge through your everyday use. If it does then your good to go. Then try charging again through pc. Honestly with the tablet keyboard combo you won't have to worry about not having enough battery life to last you the whole day regardless of what you use it for.
Brought to you by Samsung Galaxy S3
Did you get it to work?
bezendra said:
hi,
I was gonna open a new thread since my problem is based on charging but this thread pretty much is for the same use.
I got my tf700t yesterday through a friend visit from US. It has been nearly 2 weeks since he got it and he never charged the tab since he wasn't much of a user. So yesterday he brought it to me (i'm in TURKEY btw) and the tab was working pretty properly. But it's charge was near %4 so i plugged it on to its dock and plugged the usb charger to the dock via my PC. I just saw on the tabs screen that its charging so i left it there for like 12 hrs since it was its first charge. Then after nearly 12 hrs later this morning, i disconnected the charger and saw that the tab was off. I tried to turn it on but just like cjhod1 says, I got the ASUS post screen, then it turned off almost immediately. Different then cjhod1's case, no matter i plug on the charger or not my battery led near the power button is off for all times. So i guess this means it doesnt charge at all which was operating properly 12 hrs ago.
Strangest thing is my dock doesnt charge either. I tried every possible combination but couldn't manage to get it done. Even more strangely, after a one hour charging with nothing indicating it's actually charging (the orange battery led is off for all times) it managed to get a %1 of battery charge and opened. It managed to stay on for 10 seconds and then shut down once more for all.
It seems like a battery problem but what are the odds to lose both dock's and the tab's battery after one charge. And now that i'm in Turkey, and as far as i know, asus doesn't provide an international gurantee but only for US, i can't seem to get any service here. Unless any solutions to this matter occurs, i will have to ship it to the seller that i got from the Amazon. Every suggestions or helps appreciated. Thanks in advance.
Click to expand...
Click to collapse
Hi Bezendra, did you get it to work? I have the same problem. I'm in Vietnam, and whilst the tablet charges just fine, the dock seems totally Dead on Arrival and doesn't charge (no light, nothing). Warranty isn't really an option here so I need to troubleshoot this exhaustively before giving up. Did you discover the problem?
Speculation: I remember a friend who visited here once, and their externally powered USB hard drive didn't work in certain houses. I think it depended on the type of voltage regulator in the house. Did you discover anything similar?
My Moto G which I bought from Saudi Arabia 2 days ago before coming back to Egypt for good has the following scenario:
Note: I'm using the original moto g charger "500 mah" that came in the box with my phone.
1st 100% charge overnight, then lasted almost 14 hrs.
2nd overnight charge, only did 95% "even tho it was plugged for 7-8 hrs" and lasted 7 hrs before battery go to zero level and device shut down.
when my phone shut down, it got stuck at the coma status, I tried every method mentioned in this post but the "waiting till the next day method" and nothing did work.
methods I used: freezer, fridge, 18 sec power on, 1 minute power on, 2-3-4 minutes power on and even the exact method on Motorola website and that method one member suggested to blug in the headphone while trying to power on or charge.
chargers I used with every method: Moto G 500 mah, Alcatel 550 mah, Galaxy Tab 7 2ah and Blackberry USB cable on computer.
result, nothing! phone still dead, and i can't return it cause I'm in a different country now and we don't even have it yet here.
my Moto G is 16GB, dual sim and running stock Kit Kat 4.4 which is available for the phone. no modified roms or any other dev setting was applied, the phone wasn't rooted. it's just like out of the box, few apps installed "some of them are downloaded from the internet" and stock upgraded to kit kat.
before hitting the zero level, the phone was charged for few minutes on a samsung charger, most probably it's for a note 3. when it went off I tried a car charger "bleackberry" for few minutes which gave me 3 pulse led white notification and nothing else.
I guess this shouldn't be related to the situation, but I'm using a data sim as sim 2 for internet and sim 1 for calls only. phone internet is running on H+ most of the time, 3G the if not H+.
I'm going to wait till tomorrow and try again, hopefully it works. but if anyone got any ideas or solutions PLEASE go on and reply with it even if you're not sure or if it's a crazy idea out of the box.
I only used the phone for 2 days :crying: I had VERY high expectations for this phone :crying:
(Update 1) I left the phone unplugged for 12 hours, plugged it in the 550mah charger for 2-3 hours, pressed the power button 1-2-3 minutes and no results still. also motorola Asia didn't reply to my email yet.
(Update 2) I unplugged the battery and put it back on, still nothing. some guy told me to connect it to a box and restore the software back to Jellybean and that the box should be capable of booting the phone up. will try that and refer back to you.
I really hope you find a solution for this, since I'm an Egyptian too who is interested greatly in moto g and may take the plunge of buying it from amazon, this really freaks me out.
I haven't read all the posts in the other topic on this subject but from what I read on other websites and could be mentioned before, you can try the following:
Plug a higher mAH charger (suggested 850 for example or 5V 2A charger) as it was probably with your blackberry car charger, then hold the power button for 2 minutes, If the LED blinks keep it charging for 10 minutes.
No idea If it would work or not of course.
I did so
Mamoun14 said:
I really hope you find a solution for this, since I'm an Egyptian too who is interested greatly in moto g and may take the plunge of buying it from amazon, this really freaks me out.
I haven't read all the posts in the other topic on this subject but from what I read on other websites and could be mentioned before, you can try the following:
Plug a higher mAH charger (suggested 850 for example) as it was probably with your blackberry car charger, then hold the power button for 2 minutes, If the LED blinks wait 10 minutes after that.
No idea If it would work or not of course.
Click to expand...
Click to collapse
Thank you bro, I know u get the whole pic.. I did actually try the car charger for almost 30-40 minutes but nothing.. only 3 blinks and that's it.. it didn't even keep the led on for few seconds,, just the 3 blinks and when I tried to turn it on, nothing!
btw, from the past 2 days, it's a great phone.. only this issue.. also the official kit kat update is a poor one, missing a lot of features but works GREAT on the phone.. u can get the phone from UAE or KSA.. the 16GB dual sim card is being sold for 900AED or 900SAR which is actually a TRUE bargain. also the charger u get with the phoneis 500 mah, so you better use another one that can charge faster cause this one is REALLY slow. you can use up to 1500mah
hopefully tho i get a decent reply from motorola for this issue.. no high hopes tho since it's not available in Egypt. :crying:
Yes, the price to value ratio for the moto g is incredible, it's really unfortunate that it wasn't/won't be released in Egypt.
Well, If I were you I would have tried the only suggestion remaining: to leave the phone for 24 hours without plugging it in or trying to power it on, then attempt again to charge it the next day. I really wish you luck in fixing this.
In the meantime, I will keep looking for any other suggestions and If I find any I will post here.
yeah!
Mamoun14 said:
Yes, the price to value ratio for the moto g is incredible really, it's really unfortunate that it wasn't/won't be released in Egypt.
Well, If I were you I would have tried the only suggestion remaining: to leave the phone for 24 hours without plugging it in or trying to power it on, then attempt again to charge it the next day. I really wish you luck in fixing this.
In the meantime, I will keep looking for any other suggestions and If I find it any I will post it here.
Click to expand...
Click to collapse
that's actually what I'm doing, I've unplugged the phone and will re-plug it again when I wake up in 10-11 hrs..
and Ma'mon, check you private msg inbox..
I was thinking of buying this
I really need a Android Kitkat phone that isn't too expensive, I saw the Moto G and thought about buying one but if this happens then I wont
i guess.
JamesDoesCoding said:
I really need a Android Kitkat phone that isn't too expensive, I saw the Moto G and thought about buying one but if this happens then I wont
Click to expand...
Click to collapse
well, the phone is amazing, really fast and good in every way except few things, some basic not very important features are missing and this drained out not charging issue.
on this post everyone was able to fix their issue, except me.. so it seem fixable 99% and u can also skip this issue if u simple shut down your phone when it reach 3-4% and turn it on again when the charger is there.. i guess.
btw, I had an S4 LTE before the moto g, and I'll never pick the S4 again. i enjoyed the moto g more and the S4 sucked in many ways like over heating and battery life time which was 6-7 hrs and the cheap housing materials "screen cracked when had a slight fall and fixing it was half the price of a new S4"
Im having the same problem as you, i tried every method as you. The 24hours method i havent fully tried it yet. I left it for 24 hours and when i plugged it in the charger I still have the same problem. The people in motorola told me to leave it for 2-3 hours on charge and that's what exactly what im doing. I will get back to you if anything happens.
I did that
Dilanwizzy said:
FadyGZ said:
My Moto G which I bought from Saudi Arabia 2 days ago before coming back to Egypt for good has the following scenario:
Note: I'm using the original moto g charger "500 mah" that came in the box with my phone.
1st 100% charge overnight, then lasted almost 14 hrs.
2nd overnight charge, only did 95% "even tho it was plugged for 7-8 hrs" and lasted 7 hrs before battery go to zero level and device shut down.
when my phone shut down, it got stuck at the coma status, I tried every method mentioned in this post but the "waiting till the next day method" and nothing did work.
methods I used: freezer, fridge, 18 sec power on, 1 minute power on, 2-3-4 minutes power on and even the exact method on Motorola website and that method one member suggested to blug in the headphone while trying to power on or charge.
chargers I used with every method: Moto G 500 mah, Alcatel 550 mah, Galaxy Tab 7 2ah and Blackberry USB cable on computer.
result, nothing! phone still dead, and i can't return it cause I'm in a different country now and we don't even have it yet here.
my Moto G is 16GB, dual sim and running stock Kit Kat 4.4 which is available for the phone. no modified roms or any other dev setting was applied, the phone wasn't rooted. it's just like out of the box, few apps installed "some of them are downloaded from the internet" and stock upgraded to kit kat.
before hitting the zero level, the phone was charged for few minutes on a samsung charger, most probably it's for a note 3. when it went off I tried a car charger "bleackberry" for few minutes which gave me 3 pulse led white notification and nothing else.
I guess this shouldn't be related to the situation, but I'm using a data sim as sim 2 for internet and sim 1 for calls only. phone internet is running on H+ most of the time, 3G the if not H+.
I'm going to wait till tomorrow and try again, hopefully it works. but if anyone got any ideas or solutions PLEASE go on and reply with it even if you're not sure or if it's a crazy idea out of the box.
I only used the phone for 2 days :crying: I had VERY high expectations for this phone :crying:
(Update 1) I left the phone unplugged for 12 hours, plugged it in the 550mah charger for 2-3 hours, pressed the power button 1-2-3 minutes and no results still. also motorola Asia didn't reply to my email yet.[/QUOTE
Im having the same problem as you, i tried every method as you. The 24hours method i havent fully tried it yet. I left it for 24 hours and when i plugged it in the charger I still have the same problem. The people in motorola told me to leave it for 2-3 hours on charge and that's what exactly what im doing. I will get back to you if anything happens.
Click to expand...
Click to collapse
I've already tried leaving it on a charger for 2-3 hrs, but nothing did happen. hope it work with you buddy.. mine is from the asian market, you think it differs?
Click to expand...
Click to collapse
FadyGZ said:
Dilanwizzy said:
I've already tried leaving it on a charger for 2-3 hrs, but nothing did happen. hope it work with you buddy.. mine is from the asian market, you think it differs?
Click to expand...
Click to collapse
It shouldn't make a different, but i hope it does work. I was so getting into this phone as well. If it does work i will make sure it never reach 0% again.
Click to expand...
Click to collapse
Dilanwizzy said:
FadyGZ said:
It shouldn't make a different, but i hope it does work. I was so getting into this phone as well. If it does work i will make sure it never reach 0% again.
Click to expand...
Click to collapse
thanks man, I really recommend you this phone, as I see this issue very easy to cross and maybe motorola will issue some update where they fix this issue..
Click to expand...
Click to collapse
I hope your phone works
FadyGZ said:
well, the phone is amazing, really fast and good in every way except few things, some basic not very important features are missing and this drained out not charging issue.
on this post everyone was able to fix their issue, except me.. so it seem fixable 99% and u can also skip this issue if u simple shut down your phone when it reach 3-4% and turn it on again when the charger is there.. i guess.
btw, I had an S4 LTE before the moto g, and I'll never pick the S4 again. i enjoyed the moto g more and the S4 sucked in many ways like over heating and battery life time which was 6-7 hrs and the cheap housing materials "screen cracked when had a slight fall and fixing it was half the price of a new S4"
Click to expand...
Click to collapse
Thanks for the reply, I hope your moto g works again soon
Motorola should test the battery's before shipping a phone
Ballo
I faced the same problem once. When I plugged it to charge it's battery was about 80%. Then suddenly it went to 0% and it was automatically shut down. After charging it further 30 miss, it was still 0%. I turned it off, after removing back cover I pressed battery a little. Turned it on and the problem was solved. It happened 10 days back and never again. I am totally satisfied with moto g. It's a great phone.
-connect your phone to a charger
-hold the power button for 2-3min (led should blink few times)
-leave the phone connected for 1hour
-unplug it and hold the power button for 20-30 seconds and it should turn on.
ballo508 said:
I faced the same problem once. When I plugged it to charge it's battery was about 80%. Then suddenly it went to 0% and it was automatically shut down. After charging it further 30 miss, it was still 0%. I turned it off, after removing back cover I pressed battery a little. Turned it on and the problem was solved. It happened 10 days back and never again. I am totally satisfied with moto g. It's a great phone.
Click to expand...
Click to collapse
I agree with you it's a great phone, i really liked it the 2 days i had it working.
I didn't try pressing the battery, but I've sent it to a local mobile shop to unplug the battery and plug it in again, hopefully it work. thanks tho for the advice.
ManBearrrPig said:
-connect your phone to a charger
-hold the power button for 2-3min (led should blink few times)
-leave the phone connected for 1hour
-unplug it and hold the power button for 20-30 seconds and it should turn on.
Click to expand...
Click to collapse
did that in every possible way and nothing, when I plug the charger the led turn white for few minutes, then when it go off whatever i do it never turn on or blink.
goldisingh57 said:
This seems to be a critical issue. Try discharging the battery to full when in use and then charge again. Repeat this several times.
Click to expand...
Click to collapse
it ran out once and it's not getting up again
FadyGZ said:
did that in every possible way and nothing, when I plug the charger the led turn white for few minutes, then when it go off whatever i do it never turn on or blink.
Click to expand...
Click to collapse
it should go off after few blinks. just do the procedure. it should work.
ManBearrrPig said:
it should go off after few blinks. just do the procedure. it should work.
Click to expand...
Click to collapse
okay!
Any updates on this?
Is your Moto G working now or not?
If so, how did you fix it
Recently my phone began to seem like it was discharging oddly and I noticed it was shutting of when the battery indicator still read around 20% so I calibrated the battery. I cant think of any reason there would be a direct relation between battery calibration and power sharing but coincidently after doing so evrytime I plugged in my charger (Samsung OEM, nothing generic) the phone initially indicated it recognized the charger with a chime and a halo ring above the home button but almost immediately charging stops and the phone gave a warning about power sharing indicating that the phone must be charged above 20%. To clarify, I've never used the power sharing feature and didn't even know about it till this issue arose. From this time on I could only charge the phone after I shut it down completely, simulated a battery removal and then inserted my charger afterwards while the phone remained off. Each of those times I've initiated those steps while some small amount of charge remained. Most recently the phone discharged completely and I cant get the phone to recognize any type of charger or USB. Lastly I began to noticed that thd phone continually mis recognized it's charger as USB and would indicated that USB had been removed even while the charger was still plugged into the wall and connected to the phone. I mention this because this says to me that there might be something which can be corrected which was corrupted or misconfiguration which could cause the phone to recognize the charger as USB. It might ve too late now that I cant get it to charge by a y conventional means though. So what do you think. Is it time to lay my Note 5 to rest already? I hope not. Unfortunately my warranty is void due to root so there won't be any exchanging. Thank God for insurance though right. If I can avoid the $175 for replacement I would love to though. Thanks in advance for your time anyone.
3ncrypt3d said:
Recently my phone began to seem like it was discharging oddly and I noticed it was shutting of when the battery indicator still read around 20% so I calibrated the battery. I cant think of any reason there would be a direct relation between battery calibration and power sharing but coincidently after doing so evrytime I plugged in my charger (Samsung OEM, nothing generic) the phone initially indicated it recognized the charger with a chime and a halo ring above the home button but almost immediately charging stops and the phone gave a warning about power sharing indicating that the phone must be charged above 20%. To clarify, I've never used the power sharing feature and didn't even know about it till this issue arose. From this time on I could only charge the phone after I shut it down completely, simulated a battery removal and then inserted my charger afterwards while the phone remained off. Each of those times I've initiated those steps while some small amount of charge remained. Most recently the phone discharged completely and I cant get the phone to recognize any type of charger or USB. Lastly I began to noticed that thd phone continually mis recognized it's charger as USB and would indicated that USB had been removed even while the charger was still plugged into the wall and connected to the phone. I mention this because this says to me that there might be something which can be corrected which was corrupted or misconfiguration which could cause the phone to recognize the charger as USB. It might ve too late now that I cant get it to charge by a y conventional means though. So what do you think. Is it time to lay my Note 5 to rest already? I hope not. Unfortunately my warranty is void due to root so there won't be any exchanging. Thank God for insurance though right. If I can avoid the $175 for replacement I would love to though. Thanks in advance for your time anyone.
Click to expand...
Click to collapse
Your only choice is the 175, no way to get out of it....see if battery was removable could just buy a new one to see if its just the battery. I know one of my friend was having issue similar on the note 4 but a brand new battery fixed that.
Now instead of manufacturing warrantee, do tmobile warrantee. It should NOT be 175 for a replacement. You call them tell them the issue because I assume you have jump? Try the phone first...a replacement should come in 2 days. When I replaced my note 4 all I paid was 5 bucks.
Do warranty through t-mobile, they won't check for root
Check that there isn't any trash /pocket lint in the charger port.
Like with a flashlight
I am having the same issue, from everything I have read, a hard reset should fix it. I'm hesitant to do one because of the lack of an SD card. I have my cloud disabled because I don't want it, but I don't want to lose texts and pics I have saved.
I'd be tempted to odin to stock + factory reset.
As said, go thru tmobile. Just call them and tell them what it's doing. If it's a hardware issue I would have no problem doing a warranty exchange and in my previous dealings with tmobile, they don't care about the phone being knox tripped. My first note 5 I got back in November would get warm on longer calls and just shut off, I exchanged it with no questions asked.
Dude you pay 5 bucks on next bill and they'll overnight you a phone if u call now. They don't care honestly about root and your phone will be sorted as needing storage completely replaced anyway. I dropped my rooted Knox tripped phone new years eve. Screen died instantly. Yes they can detect if they were trying , even with screen dead, but they won't. I got my replacement today. Also if worse comes to worse and your worried about being told it's not covered when u mail back , the insurance warranty replacement is 50 or 75, I think 50. At first I thought also that I'm better off making the phone disappear, several friends at tmobile store advised me not to worry.
Edit: after reading again ,honestly I'm not sure which method mine was replaced with lol, I think maybe it did use the insurance. I just remember an option for more money as well, this option i was just asked to be sure no water damage and or signs of physical damage.
Sent from my SM-N920T using Tapatalk
Hi guys.
I have a weird problem. A couple of days back I plugged my 711 in to charge, then a minute later it started beeping and had a notification telling me there was something wrong with the USB port. I cleaned some fluff out with a toothpick and all was fine. Then, yesterday, it decided that it thinks the headphones are constantly connected, meaning I can't play audio from the phone, I can't take a phone call without being on speaker, if I connect the charger the charge light will come on, but the battery icon and level won't change, etc. Plugging the headphones, or adapter, or charger in won't make a difference, nor will a reboot or power of for a while. I've done a factory reset, uninstalled loads of programs and updates, but as soon as it rebooted the headphone icon was there and the problem has stayed. I thought it was a hardware fault, until just now, when I rebooted with the charger still attached, then the headphone icon was missing and the charge icon working, until I unplugged the charger and it reverted back!
Now I'm thinking it's a software issue. I don't wanna send back to HTC for repair and wait 2 weeks.
Anyone had a similar issue, or any idea what might be causing it?!
Thanks in advance x
Are you within return window?
Sent from my HTC U11 using XDA-Developers Legacy app
Yep, by 4 days ?
Edit: Sorry, I meant no by 4 days
guiltyundertaker said:
Yep, by 4 days ?
Edit: Sorry, I meant no by 4 days
Click to expand...
Click to collapse
Just get it fixed by HTC. Should be covered under warranty.
Sent from my HTC U11 using XDA-Developers Legacy app
Just a quick update. I sent the phone back, waited 2 weeks for its return, one month later the same fault developed, the phone was sent to Poland and I waited 3 weeks for its return, within 2 days I started having problems and HTC sent me a new charger and headset, then it died again on me last week, it's now at the repair centre again and I'm waiting for a replacement. I've been loyal to HTC for about 8 years now, but their customer service is appalling and this is probably the last phone of theirs I'll have.
Exactly the same problem with my U11 :
They changed the USB PORT and I have no problem since 10 days.
Now I have the same problem in my U11. From august to now it work very fine. My model also warms up near the usb port. When I connect charger, the phone look's like it's charging, but after while it's stop. I'm worry about data in my model :|
I have the same problem now.. Too bad I bought my u11 on grey market and HTC doesn't have service center here in the Philippines...
same isues here!
Mine just started the Pop up USB problem. This this I should go back to Apple.
Ditto. Started after about 10-11 months of usage. I ended up buying a new phone rather than dealing with sending it in for repair.
Check the usb port for dirt and debris. This is the most common issue with htc usb ports. Clean the port with a small pin and be careful to not damage the port.
If the phone gets hot it might stop charging to prevent overheating. The temperature cut off seems to be condition dependent. If the battery is old and abused it will cut out earlier. If the battery is brand new you might get upwards of 56c before the phone shuts down.
If the phone shuts down while reading or writing to the internal memory you stand the risk of corrupting and having to flash a stock firmware to get the phone running again, it happened to me about 5 days ago. Temperature at cut out was 47c while watching youtube. Lost 10gb of data.
The usb port problem started with me a month a go
I found if i charged my phone with a regular or IQ chargers its ok !
but if i used quick or smart charging i got this problem.
My phone do not react to charger and usb headphones when android is on. If i switch off phone, I may start charge and may plyg phone and then if I switch phone on, charging will continue and phones will work, but until next replug.
Running latest OTA update.
Had Same Issue!!!!
Fixed when i noticed from micro end , something somehow got in micro usb cable, not phone. It was driving me nuts....Check your micro ends not dirty. Was my problem, hopefully yours too.
I've have had USB port problems in many HTC's (the HD2 which I killed it trying to fix this :crying:, the ONE and now the U11, the Amaze didn't lasted long enough to have it) I don't know how is it with other brands but even if HTC does not go down this was the last phone I bought from them...
(I also posted this over to Reddit, but I figured I'd have a home for this on XDA too.)
I haven't heard any other reports of this, so I wanted to start with this here, to see if anyone else has seen this -- or to have a place to go if other people start noticing this.
My Pixel 2 (walleye) has been overheating occasionally while charging recently. Here's the rough timeline of it:
About a week and a half ago, I woke up during the night, went to check the time, and my phone was really really hot. I unplugged it and plugged it back in and it was fine. (In this case, I was using a SHIELD Tablet charger with a A->C cable.)
A few days later, I again woke up in the middle of the night a few hours after I went to sleep, and again found that it was incredibly hot. I unplugged it and plugged it back in, and it said "Charged" instead of "Charging", even though it only was at 78%. I tried unplugging and plugging it back in a few times, and eventually I rebooted it and got to charge again. (This is with the stock charger.)
Last Friday, I woke up an hour or so after I had set my alarm, and my phone was powered off (when I hit the wake button, it was at the bootloader charging "big battery" screen). Powering it on, I got the message "Phone turned off due to heat. Your phone is now running normally" as a notification. (Stock charger)
This morning, I woke up again to my Pebble's alarm instead of my phone's, with the phone at the "big battery" screen. When I tried to power it on, I got a red LED; I tried unplugging it and plugging it back in a few times, and ultimately had to press and hold the power button to turn it all the way off, then plug it back into the charger. When I booted the phone, it was at 0% of a tank of battery, and again gave me the "turned off due to heat" warning. I looked in the Sleep as Android logs, and it says that I slept from 22:36 to 1:29, when the phone presumably crashed, for 2h40m from plugging it in to the phone getting hot enough that it powered down (and then drained the rest of its battery!). (This was with the SHIELD charger.)
Anyway, Google support did an advanced RMA today (and they mentioned that I would not be dinged for having cracked the antenna glass), so I think all shall be well that ends well. But I'd be curious to hear if anyone else has had this happen, and if it's gotten progressively worse for you like it has for me...
Mine too!
Mine has done this a couple of times too! Given that it's only 6 weeks old, I'm a little annoyed.
Last night I plugged it in using the cable that came with it and this morning it was hot like the sun. I unplugged it and turned it off until it cooled down, and when I turned it on the battery was down to 86 %. I checked the battery settings and it said its last full charge was 8 minutes ago and that none of the apps had used any battery.
Pixel 2XL set on fire
I first enjoyed the new Pixel. Everything was fine - face recognition works even at night, it did not bog down when using complex Apps, the design of the phone pleased me a lot.
However, all those features became useless when my phone set itself on fire. I travelled to another country where they use 220 Volts - in Australia we have 110 Volts
One night I woke up with the room full of smoke and quickly realised that something was wrong..... My phone overheated, and released an incredible amount of smoke then set on fire, my mattress was damaged and the charger melted with the phone. I quickly unplugged the charger and opened the windows. They don't have fire alarms where i was staying- not in my room, anyway.
I have to admit that I used Samsung A3 charger (however the A3 charger outputs the standard 5 volts and 1 or 2 amps that most smart phones use and is rated between 100-240 Volt input) - not original Google Pixel charger, but there should be something inside the phone that would have stop it from overcharging like in most other phones.
So i now have a burnt mattress, my phone is now completely ruined and has melted the Samsung A3 original charger. Now more than a month of going back and fourth with JB HI-FI and Google. Both Google and the store deny liability at this stage despite multiple reports of the Pixel 2XL setting on fire. Communication has been terrible as well. On my 4 attempt to contact the store I got only 1 informative call back.
Vestnik said:
I first enjoyed the new Pixel. Everything was fine - face recognition works even at night, it did not bog down when using complex Apps, the design of the phone pleased me a lot.
However, all those features became useless when my phone set itself on fire. I travelled to another country where they use 220 Volts - in Australia we have 110 Volts
One night I woke up with the room full of smoke and quickly realised that something was wrong..... My phone overheated, and released an incredible amount of smoke then set on fire, my mattress was damaged and the charger melted with the phone. I quickly unplugged the charger and opened the windows. They don't have fire alarms where i was staying- not in my room, anyway.
I have to admit that I used Samsung A3 charger (however the A3 charger outputs the standard 5 volts and 1 or 2 amps that most smart phones use and is rated between 100-240 Volt input) - not original Google Pixel charger, but there should be something inside the phone that would have stop it from overcharging like in most other phones.
So i now have a burnt mattress, my phone is now completely ruined and has melted the Samsung A3 original charger. Now more than a month of going back and fourth with JB HI-FI and Google. Both Google and the store deny liability at this stage despite multiple reports of the Pixel 2XL setting on fire. Communication has been terrible as well. On my 4 attempt to contact the store I got only 1 informative call back.
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Not sure where you came up with that, Australia uses 240v, not 110v. Good luck trying to get your problem sorted out though.
Sent from my SM-T813 using Tapatalk
I notice that 2 of the 3 reports here are not using the original charger, and are using A->C cables. Bad A->C cables can be risky for charging (not all have a particular resistor that's needed to do this safely), so I wonder whether the cable could be an issue in either of these?
bodssh said:
Not sure where you came up with that, Australia uses 240v, not 110v. Good luck trying to get your problem sorted out though.
Sent from my SM-T813 using Tapatalk
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I've been on holiday in Bali
Vestnik said:
I've been on holiday in Bali
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Indonesia uses the same mains voltage as Australia (220/230/240 doesn't matter). You may have had dodgy electrics in the hotel or something like that, no way we can know.
I wish when the phone overheats, people would look at the battery in Settings, tap the graph if you need to, and look for any sudden drop to zero (then an immediate rise back to, or to almost, the level it was at before dropping. This is the sign of a dendrite in the battery, and a thick enough one could cause the battery to burn. (https://www.google.com/search?q=lithium+battery+dendrite&ie=utf-8&oe=utf-8 if anyone is interested in dendrites, and you'll notice that a fix has probably been developed, although we most likely won't see it for a few years.)
If Google gets enough reports of dendrite growth in their batteries, they may just decide to specify someone else's battery. (I don't think they want to be known as the company that produced the second coming of the Note 7.)