Database Info

[Q] Update Failed!

I have downloaded and applied the update twice now but everytime I do, nothing gets updated and I have to start all over again. Another issue, the download is only roughly 230mb and not 300+ mb like has been stated, what am I doing wrong?

i would love to know too as i am in exactly the same situation

same here. Tried few times

Are any of you rooted? Unlocked bootloader?

lol
Angus66 said:
Are any of you rooted? Unlocked bootloader?
Click to expand...
Click to collapse
Its happening to stock. I sent my a700 back yesterday got it replaced after I killed the gpu. Now I have stock out of the box
That won't update. Far as I see its having an issue with writing permissions at a guess. They messed the update up its gonna be another couple week waiting for them to realize and fix the issue. Knowing Acer... there support in the UK is the worst support I know of anything. So don't hold ya breath..
---------- Post added at 11:03 PM ---------- Previous post was at 10:57 PM ----------
PS. I did notice I got a minor update before the jelly bean update.. maybe this is the issue. And or the remaining mob missing from the update. I need restrictions removing of my account on here lol. Been here long enough.

There is no modifications to my tab software. And update is just 242 mb, not 300+

All ready posted this in the other failed thread in the QA section but this looks more active.
Exactly the same issue here, completely stock tablet fails 1/3 of the way through the installing after a reboot and just ends up with a dead android on the screen, needs a loong press on the power button to reboot the device.
Current Image: Acer_AV043_A700_RV23RC05_EMEA_GB
Image name: Acer_A700_AV051.RV10RC01_EMEA_GB
Image size: 242.31MB
Image name seems to be formatted differently to both the DE and original ones a700 and AV051 reversed. unless the scripts are different and reference that then that in its self should be no problems, but my feeling is there is something wonky with the the package deployment for the UK version.

..
0WaxMan0 said:
All ready posted this in the other failed thread in the QA section but this looks more active.
Exactly the same issue here, completely stock tablet fails 1/3 of the way through the installing after a reboot and just ends up with a dead android on the screen, needs a loong press on the power button to reboot the device.
Current Image: Acer_AV043_A700_RV23RC05_EMEA_GB
Image name: Acer_A700_AV051.RV10RC01_EMEA_GB
Image size: 242.31MB
Image name seems to be formatted differently to both the DE and original ones a700 and AV051 reversed. unless the scripts are different and reference that then that in its self should be no problems, but my feeling is there is something wonky with the the package deployment for the UK version.
Click to expand...
Click to collapse
Yer I agree defo packet related. As for resetting leave it alone it reboots without aid. Best let it boot on its own just incase. Takes about 2 mins. Better safe than sorry

Same for me, I have two of these tablets, isn't there a way to do it via PC like Samsung phones?

result.
samaraki said:
Same for me, I have two of these tablets, isn't there a way to do it via PC like Samsung phones?
Click to expand...
Click to collapse
The official response I got from Acer is. This is a test update. And the official is due to release on the 28th or there after. So it appears we have to wait till the 28th after a long argument on the phone lol.

OTA update fail UPDATE
With regard to the OTA upgrade failure (UK) I have just within the last ten minutes received a response from Acer.
They say:
" We request you to try to update the unit for Jelly bean after 20th of October 2012."
Previous to this I also spoke to Customer Services and was told the same, however he did say that the present update is not the full release and not to try updating until after the 20th.
Mind boggles

CAZWICK said:
With regard to the OTA upgrade failure (UK) I have just within the last ten minutes received a response from Acer.
They say:
" We request you to try to update the unit for Jelly bean after 20th of October 2012."
Previous to this I also spoke to Customer Services and was told the same, however he did say that the present update is not the full release and not to try updating until after the 20th.
Mind boggles
Click to expand...
Click to collapse
Lovely. I've probably wasted around 4gb repeatedly trying the update haha, would it have been to hard to mention it was an non-functioning update on the actual notice? -_-

OTA update fail
I'm inclined to wonder if in fact as stated I believe by 0WaxMan0 that the package is corrupt and rather than Acer admit it they are using the excuse that it is not the full package, hence the wait till the 20th, - 28th ? so they can repair it!

musicgod said:
The official response I got from Acer is. This is a test update. And the official is due to release on the 28th or there after. So it appears we have to wait till the 28th after a long argument on the phone lol.
Click to expand...
Click to collapse
Lol, it's a bad test though, if it doesn't install... Unless that was the test, to see if it installs or not...

...
CAZWICK said:
With regard to the OTA upgrade failure (UK) I have just within the last ten minutes received a response from Acer.
They say:
" We request you to try to update the unit for Jelly bean after 20th of October 2012."
Previous to this I also spoke to Customer Services and was told the same, however he did say that the present update is not the full release and not to try updating until after the 20th.
Mind boggles
Click to expand...
Click to collapse
Like I said. Release date is the 28th. Lol
---------- Post added at 10:45 AM ---------- Previous post was at 10:40 AM ----------
CAZWICK said:
I'm inclined to wonder if in fact as stated I believe by 0WaxMan0 that the package is corrupt and rather than Acer admit it they are using the excuse that it is not the full package, hence the wait till the 20th, - 28th ? so they can repair it!
Click to expand...
Click to collapse
I did pull em about it being a mess up. It could be. But they was adimant its only a test ie part installation due to its size.. they apparently was only testing areas of the update.

Today they have removed the so called test update... So I guess soon there will be the real deal, perhaps on the 28th...

samaraki said:
Today they have removed the so called test update... So I guess soon there will be the real deal, perhaps on the 28th...
Click to expand...
Click to collapse
Yer. I just checked an its gone fingers crossed it will be sooner than later 9 days is a long wait for something we thought we had over a week ago now...
Sent from my A700 using xda app-developers app

Bit of comedy...
Bit of comedy for you all, I explained the problem with installing that dud update, (before the info on here)
They're such idiots, Acer robots replied:
Thank you for contacting Acer UK.
We apologize for the delay in responding to your e-mail.
We understand your concern and regret the inconvenience caused to you.
Regarding your enquiry, please perform clean boot on the unit, which might resolve the issue.
In order to restore it to factory settings the you have to enter into settings.
1. Shutdown the power (press the power button for long time to shutdown).
2. Press and hold volume up key (the key next to rotation lock) until you finish step 4.
3. Press power button for 3 seconds until you feel device vibrates then release power button.
4. Once you feel device vibrates, very quick to switch on/off "rotation key" many times (this activity has to be done very fast, otherwise it will not success). To ensure you success, switch on/off rotation key when Acer logo appears on screen.
5. Wait for a while (you will see Erase Userdata and Erase Cache on top-left corner on screen), device will reboot and start from OOBE screen.
Note: This will erase all your personal information, any contacts stored on your tablet and any programs you installed.
We request you to watch our video answer in the weblink provided below:
http://acer--uk.custhelp.com/app/answers/detail/a_id/8672/kw/a500 clean boot
Please let us know if the issues till persists.
LOL, they don't even read the message you send them, I hate companies like this, although at least they made a nice tablet...

in all honesty. its because there contracts for support help are forign... u get what u pay for..

musicgod said:
in all honesty. its because there contracts for support help are forign... u get what u pay for..
Click to expand...
Click to collapse
http://global-download.acer.com/GDF...AB&Step3=A700&OS=a10&LC=en&BC=Acer&SC=EMEA_27
2 hours to download
Someone mirrored the rom on Google Drive here: https://docs.google.com/open?id=0B-J...ldCRTMzRm5tV2c
A few mins to download..
Apparantely it upgrades doesn't wipe everything, which is good for me I just spent ages sorting out my widgets and apps... only a couple days ago... But I'll guess I'll find out in a min.
Steps of Upgrade:
1. Check Image version of your A700 if it's AAP_HK (PA_CUS1, EMEA_FR, EMEA_GB, EMEA_CUS1)
2. Download OS file for the same SKU with your A700 and Upgrade OS ( SOP is packed with OS file)
※OS upgrade cannot do *SKU conversion* and downgrade version.
Wrong SKU may cause update failure, You can only update your Image version on the Same SKU
*How to check Image version of your A700?
Path: [Settings]-->[About tablet]-->[Image version]
*How to check SKU of your A700?
The SKU is showed on the last of image version.
For example, Acer_AV043_A700_RV23RC05_WW_GEN1, the SKU is WW_GEN1

[Q] Did my M8 self-destruct?

Yesterday afternoon at work, I rebooted by m8 (Verizon) and didn't realize there was a problem because I put it back in my pocket before it was fully booted. Next time I looked at it, I had no signal and digging deeper, I saw that the baseband is "Unknown" in settings and the IMEI is "U nkn own". I've tried the RUUs for 4.4.3 and 4.4.4 and can't get the phone to see the IMEI and baseband while booted but both show up fine in hboot/fastboot as shown in the attached pics in the next post. I was running the Viper rom when this happened.

Settings and command prompt pics showing problem

bb1981 said:
Yesterday afternoon at work, I rebooted by m8 (Verizon) and didn't realize there was a problem because I put it back in my pocket before it was fully booted. Next time I looked at it, I had no signal and digging deeper, I saw that the baseband is "Unknown" in settings and the IMEI is "U nkn own". I've tried the RUUs for 4.4.3 and 4.4.4 and can't get the phone to see the IMEI and baseband while booted but both show up fine in hboot/fastboot as shown in the attached pics in the next post. I was running the Viper rom when this happened.
Click to expand...
Click to collapse
bb1981 said:
Settings and command prompt pics showing problem
Click to expand...
Click to collapse
Do you always run it in airplane mode?
?

I didn't even realize that when I took the pics but without putting it into airplane mode, it would sit at the htc logo indefinitely until a few minutes pass and it reboots only to get stuck in that cycle unless I jump in and power off. I did forget to mention the reboots after a few minutes in the OP also in case that changes what the issue could be. This was coming off the 4.4.3 RUU and I had the same issue with 4.4.4 and also Sinless 3.5.5(?). It worked great before and I'm just hoping it isn't hardware failure.

bb1981 said:
I didn't even realize that when I took the pics but without putting it into airplane mode, it would sit at the htc logo indefinitely until a few minutes pass and it reboots only to get stuck in that cycle unless I jump in and power off. I did forget to mention the reboots after a few minutes in the OP also in case that changes what the issue could be. This was coming off the 4.4.3 RUU and I had the same issue with 4.4.4 and also Sinless 3.5.5(?). It worked great before and I'm just hoping it isn't hardware failure.
Click to expand...
Click to collapse
Which method did you use for the RUU? Exe or sd?

Initially, I used the exe version but when it have the version number it was going to upgrade to, it was unreadable. Going back to 4.4.3, I flashed the firmware through fastboot then ran the ruu off the sd card. That's also why the sd card is ejected in the first pic so I could get past hboot to make sure it completely powers off.

bb1981 said:
Initially, I used the exe version but when it have the version number it was going to upgrade to, it was unreadable. Going back to 4.4.3, I flashed the firmware through fastboot then ran the ruu off the sd card. That's also why the sd card is ejected in the first pic so I could get past hboot to make sure it completely powers off.
Click to expand...
Click to collapse
Did you try a factory reset from stock recovery/hboot yet?

I'll try that next. I just tried it but it seems like I don't have a recovery installed. Instead of saying recovery booting, it just bootloops.

just tried flashing stock recovery and got stuck in a bootloop again. Running the exe again to try 4.4.4 and still get the same unreadable upgrade version. The version that it's coming from has been right all the time, but the version it's going to I'm guessing should be 3.xxxxx instead of like the screenshot attached.

bb1981 said:
just tried flashing stock recovery and got stuck in a bootloop again. Running the exe again to try 4.4.4 and still get the same unreadable upgrade version. The version that it's coming from has been right all the time, but the version it's going to I'm guessing should be 3.xxxxx instead of like the screenshot attached.
Click to expand...
Click to collapse
That's fine man. It's not an encrypted rom so it doesn't read the plain text file correctly. It will flash what it's supposed to.

dottat said:
That's fine man. It's not an encrypted rom so it doesn't read the plain text file correctly. It will flash what it's supposed to.
Click to expand...
Click to collapse
That's a relief to see that. After I ran it I wasn't sure because it gets stuck on the setup splash screen (thinking it was something not reading correctly on my end and even tried running a second time right away) and I can't get past it at all without airplane mode. I'll have to keep working on it later and see what happens. Thank you for the replies and help, especially with the RUU files and hopefully I can get it figured out. :fingers-crossed::highfive:

bb1981 said:
That's a relief to see that. After I ran it I wasn't sure because it gets stuck on the setup splash screen (thinking it was something not reading correctly on my end and even tried running a second time right away) and I can't get past it at all without airplane mode. I'll have to keep working on it later and see what happens. Thank you for the replies and help, especially with the RUU files and hopefully I can get it figured out. :fingers-crossed::highfive:
Click to expand...
Click to collapse
Did you try flashing the newest twrp 2.8.0.3 recovery ?

Fyi 4.4.4 roms can take up to 20 mins to get to the initial set up screen you might want to hang in there.

Roefastford said:
Did you try flashing the newest twrp 2.8.0.3 recovery ?
Click to expand...
Click to collapse
Twrp does work although I haven't tried it this time just to see if I could try a factory reset to maybe get back my lost baseband and IMEI.
smeejaytee said:
Fyi 4.4.4 roms can take up to 20 mins to get to the initial set up screen you might want to hang in there.
Click to expand...
Click to collapse
I wish I could. The phone once booted will reboot itself after a few minutes.

Oh ok sorry that didn't help.

smeejaytee said:
Oh ok sorry that didn't help.
Click to expand...
Click to collapse
I apologize if the last reply was short and possibly coming across snippy...I was at work and didn't have longer to reply...I think I may have made some very sight progress but the phone still knows nothing about itself once booted. I flashed twrp then wiped system, data, cache and dalvik then proceeded to flash unsense 6 and the 4.4.4 insecure kernel which is recommended by the developer for this rom. It booted fine and on the just a sec screen (right after the language selection on aosp/gpe), I did the four corner tap to bypass setup, enabled dev options, then had it connected to my laptop collecting a logcat for when it rebooted to see if it could show someone who knows far more about android than I do what could be causing trouble. The only problem this time is it never did. Almost like taking a car into the mechanic and somehow it knows and doesn't misbehave.... In fact, I feel asleep for a short time and when I woke up again, the command prompt never changed indicating that it ran the whole time without a reboot. At that time, I powered off and called it a night. Is it possible for a partition to become corrupted causing this?

bb1981 said:
I apologize if the last reply was short and possibly coming across snippy...I was at work and didn't have longer to reply...I think I may have made some very sight progress but the phone still knows nothing about itself once booted. I flashed twrp then wiped system, data, cache and dalvik then proceeded to flash unsense 6 and the 4.4.4 insecure kernel which is recommended by the developer for this rom. It booted fine and on the just a sec screen (right after the language selection on aosp/gpe), I did the four corner tap to bypass setup, enabled dev options, then had it connected to my laptop collecting a logcat for when it rebooted to see if it could show someone who knows far more about android than I do what could be causing trouble. The only problem this time is it never did. Almost like taking a car into the mechanic and somehow it knows and doesn't misbehave.... In fact, I feel asleep for a short time and when I woke up again, the command prompt never changed indicating that it ran the whole time without a reboot. At that time, I powered off and called it a night. Is it possible for a partition to become corrupted causing this?
Click to expand...
Click to collapse
Partitions can get corrupted but as far as I'm aware the only way to fix it is with soff I'm not positive because there is an option in twrp to repair partitions also you may be able to use that without soff.

_)(_(45466_!!$$%[¥|[]®]«¥°]<<° xda app...why do I not have permission to post? [/rant]
I picked up a replacement gunmetal gray m8 on swappa and am considering putting the red one up on the boneyard there to give someone a chance to poke around with it. I was wondering if a partition that twrp doesn't have in the repair section like the one for radio/modem for instance could get damaged. The RUU should take care off any problems like that though so I'm officially stumped and haven't really had any extra time to do any troubleshooting.

bb1981 said:
_)(_(45466_!!$$%[¥|[]®]«¥°]
Weird quotes too...the app doesn't like you lol. If you are replacing it can you send me the broken one so I can better try to support this device?
Edit...I know you probably will get pm requests for that too. I'm all about unbricking HTC phones and I'm sure there's enough people around here to back that up between my ruu support and all.
Click to expand...
Click to collapse

dottat said:
bb1981 said:
_)(_(45466_!!$$%[¥|[]®]«¥°]
Weird quotes too...the app doesn't like you lol. If you are replacing it can you send me the broken one so I can better try to support this device?
Edit...I know you probably will get pm requests for that too. I'm all about unbricking HTC phones and I'm sure there's enough people around here to back that up between my ruu support and all.
Click to expand...
Click to collapse
I finally got wise and did a copy and paste after something like 5 times saying I didn't have permission lol....that sounds like a great idea. More (and better) support and understanding is always good.
Click to expand...
Click to collapse

ZMAX 2 (Z958) Android 6.0.1 Marshmallow Official

I m new and can not post a link. Should be able to pull on OTA. I had to call A TT and they pushed the update to my phone. Releasd Today by A TT

Has anybody captured the OTA url? Like many I have one that I moved over to T-Mobile and can't pull the OTA without an active ATT sim.

Been looking forward to this. I hope someone can help with OTA update link soon. I'm also not on ATT with z958.

Over Christmas I tried a family member's AT&T SIMM and still couldn't upgrade. I wonder if the SIMM has to be in the phone for a few days?

I activated old ATT sim card (https://www.att.com/GoPhoneWeb/goPhoneLanding.do?method=activatePayGo) for free and pop-it into Z958.
Had to try few time but finally was able to download the update - however, it couldn't install , phone just shut downed. Retried and same issue.
I can try again, but does anyone have any instructions/guide for extracting OTA for non-rooted ZTE ZMax 2 ? If so I can try it.

I have a ZTE Zmax 2 and would like to know what I can do to help get this OTA update out for everyone. It is being used on T-mobile currently, but I have a few old GoPhone ATT SIM cards that I haven't activated yet.
Let me know what I can do!
It seems this is the best way to do it: http://www.androidsage.com/2016/01/21/how-to-capture-ota-update-url-for-your-android-device/
I will try again next week when I have access to the phone!

nexus14 said:
I have a ZTE Zmax 2 and would like to know what I can do to help get this OTA update out for everyone. It is being used on T-mobile currently, but I have a few old GoPhone ATT SIM cards that I haven't activated yet.
Let me know what I can do!
It seems this is the best way to do it: http://www.androidsage.com/2016/01/21/how-to-capture-ota-update-url-for-your-android-device/
I will try again next week when I have access to the phone!
Click to expand...
Click to collapse
I tried the same several times - but couldn't find the URL.
Also have another problem, phone downloads the update (takes forever) but couldn't install it. It tries but just shuts down. And when I manually boot it, it says update failed.
So I'm hoping getting the OTA would fix this.

tejtank said:
I tried the same several times - but couldn't find the URL.
Also have another problem, phone downloads the update (takes forever) but couldn't install it. It tries but just shuts down. And when I manually boot it, it says update failed.
So I'm hoping getting the OTA would fix this.
Click to expand...
Click to collapse
I have read that the update is big (1.1 GB) so it will take awhile to download. Do you mind sharing the logcat?
I plan on following the guide but it would be disappointing to know that you have tried and nothing came out of it

nexus14 said:
I have read that the update is big (1.1 GB) so it will take awhile to download. Do you mind sharing the logcat?
I plan on following the guide but it would be disappointing to know that you have tried and nothing came out of it
Click to expand...
Click to collapse
I'll try again when i get the phone back in week or two.
Let me know if you are able to make any progress

tejtank said:
I'll try again when i get the phone back in week or two.
Let me know if you are able to make any progress
Click to expand...
Click to collapse
I will be attempting this this coming Tuesday when I visit my folks. I will update

I'm not a tech or anything like that. I just wanted the update pretty bad like everybody else. I'm using my ZTE ZMAX 2 with a Tracfone account (I'm a light user).
I received the update last night by trying these steps...
1. I powered down the phone.
2. Removed Sim card.
3. I went into Recovery mode (Volume up + Power) (I held Volume up till I got in)
4. Wipe Cache Partition (it took a while)
5. Reboot Phone (Without Sim Card)
6. Go to settings, Att software update, and check for updates.
That was all it took. It started downloading, which looked like a 2 part download, because it temporarily stopped and started downloading again.
So good luck! I know it worked for me. I tried all week checking for updates till I got it last night using these steps! Doesn't hurt to try you might get surprised like me and start enjoying Marshmallow Madness!
**Sidenote... I noticed in Developer options, it has a setting for OEM Unlocking Bootloader!

nexus14 said:
I will be attempting this this coming Tuesday when I visit my folks. I will update
Click to expand...
Click to collapse
any luck?

Someone else?
vmed9621 said:
I'm not a tech or anything like that. I just wanted the update pretty bad like everybody else. I'm using my ZTE ZMAX 2 with a Tracfone account (I'm a light user).
I received the update last night by trying these steps...
1. I powered down the phone.
2. Removed Sim card.
3. I went into Recovery mode (Volume up + Power) (I held Volume up till I got in)
4. Wipe Cache Partition (it took a while)
5. Reboot Phone (Without Sim Card)
6. Go to settings, Att software update, and check for updates.
That was all it took. It started downloading, which looked like a 2 part download, because it temporarily stopped and started downloading again.
So good luck! I know it worked for me. I tried all week checking for updates till I got it last night using these steps! Doesn't hurt to try you might get surprised like me and start enjoying Marshmallow Madness!
**Sidenote... I noticed in Developer options, it has a setting for OEM Unlocking Bootloader!
Click to expand...
Click to collapse
Someone else has do this? I need this run perfectly (It´s for my wife )

Bump. I have looked everywhere and I cannot find this OTA. My ZMAX 2 is unlocked and I'm not with AT&T, but would love marshmallow on it.

wipe-ing cache partition did not work for me .

kajex said:
Bump. I have looked everywhere and I cannot find this OTA. My ZMAX 2 is unlocked and I'm not with AT&T, but would love marshmallow on it.
Click to expand...
Click to collapse
+1 :good:

still nothing?

Does wiping cache partition have any effect on videos, pictures, or apps?

Guys, guys. Figure this out please. Digitizer is janky on lollipop, even after sending it in for repair twice. Hoping a new firmware fixes it.

i have ordered the atnt sim, will b in my hands in 24 hours. i will pull the ota links for all the updates that come on my phone.

Mate 9 keeps restarting itself after latest update MHA-L29 8.0.0.373 (C567)

My phone did its overnight update last night (wasn't charging) and it seems to have been doing a restart loop since. When I checked it this morning, the battery was at 7%. It'll successfully boot into my homescreen, but restarts at about a minute in.
I just did a hard reset and it is still the same. Can't even get through all of the setup screen before the phone restarts. Anything I can do at all?
Edit: No root, no bootloader unlock. Stock.

Might have to get into Recovery Mode and do a wipe

cash2387 said:
Might have to get into Recovery Mode and do a wipe
Click to expand...
Click to collapse
Already did that, but it's still restarting itself even going through setup screen. Worst still it's asking me to login to my Google Account, which requires 2FA, which was the phone. Also, it's not reading my SIM at all so the SMS 2FA option isn't viable either...

Manusia said:
My phone did its overnight update last night (wasn't charging) and it seems to have been doing a restart loop since. When I checked it this morning, the battery was at 7%. It'll successfully boot into my homescreen, but restarts at about a minute in.
I just did a hard reset and it is still the same. Can't even get through all of the setup screen before the phone restarts. Anything I can do at all?
Edit: No root, no bootloader unlock. Stock.
Click to expand...
Click to collapse
I think I had something similar to that happen to my phone. I have an unlocked bootloader and I forced update using the HWOTA8 method. What I think happens is the phone could have downloaded a corrupted or impartial update. The phone will need to downgrade to a lower update or try to see if you can downgrade the phone back using firmware but I dont think you can downgrade on a locked bootloader. Whatever you try to do just don't panic and format all your partitions try to backup all your contacts and data if you can. If you can reinstall the .373 update try doing that again and if that will help it from freezing up.

vang2k said:
I think I had something similar to that happen to my phone. I have an unlocked bootloader and I forced update using the HWOTA8 method. What I think happens is the phone could have downloaded a corrupted or impartial update. The phone will need to downgrade to a lower update or try to see if you can downgrade the phone back using firmware but I dont think you can downgrade on a locked bootloader. Whatever you try to do just don't panic and format all your partitions try to backup all your contacts and data if you can. If you can reinstall the .373 update try doing that again and if that will help it from freezing up.
Click to expand...
Click to collapse
Adding to this, try Download Latest from eRecovery. It should find B373 as it's approved for you.

ante0 said:
Adding to this, try Download Latest from eRecovery. It should find B373 as it's approved for you.
Click to expand...
Click to collapse
Well....... that was simple.
My Google skills clearly failed me. I tried the dload method to no avail. At no point did my search returned 'eRecovery'. Even brought the phone in to 2 repair shops and one said they needed days to figure it out, the other said to send it to Huawei.
And now I have a S9+. Time to figure out which to keep. Thanks a lot!

Question custom binary blocked due to installing balance

As per the title in download mode i get KG state active and custom binary blocked due to installing balance.
I was able to reflash latest stock firmware with odin and at least get the phone working but am now not able to flash TWRP or magisk not even with a patched AP file in odin it fails at last step. All i wanted was viper4android which unfortunately requires to be rooted for it to work.
Anyone have any ideas please??
My apologies did not realize posted twice, please remove this one if possible

leezaal said:
As per the title in download mode i get KG state active and custom binary blocked due to installing balance.
I was able to reflash latest stock firmware with odin and at least get the phone working but am now not able to flash TWRP or magisk not even with a patched AP file in odin it fails at last step. All i wanted was viper4android which unfortunately requires to be rooted for it to work.
Anyone have any ideas please??
My apologies did not realize posted twice, please remove this one if possible
Click to expand...
Click to collapse
I have the same issue with my S21 Ultra - G998B.
How long have you had the phone. From what I gathered online we have to wait 7days so that the KGstate changes - https://forum.xda-developers.com/t/...ll-twrp-on-exynos-samsung-after-2018.3747535/
Let me know if you find something to fix it

-uniQ- said:
Thank you for the kind reply i have only had the phone 2 weeks, bought direct from samsung uk. I was able to unlock bootloader the same day i got the phone and did not have any issues before with KG state everything worked perfectly. Then a couple of days ago i rebooted and was greeted by the following message on the boot up splash screen "custom binary blocked due to installing balance" and phone kept rebooting stuck on boot splash. I was able to put it in download mode and flashed latest stock firmware via odin so now phone works but it naggs me that KG state is active and i can no longer flash TWRP or anything else. I will not reboot phone for 7 days and see if KG state disappears, i hope so !!
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This is exactly what I have done and my situation atm.
Rooted on first day (unlocked bootloader / oem etc)
Next day i rebooted phone and got the custom binary locked.
Flashed stock rom.
Waiting 7 days now - (6days left!!!)

Hopefully in a week will be able to re flash TWRP and then will try the RMM/KG bypass patch flashed via recovery to prevent this mess from reoccurring again

its been 168h uptime but I still do not see the option for OEM unlock

-uniQ- said:
its been 168h uptime but I still do not see the option for OEM unlock
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I had to reboot my phone a couple of times so sadly i'm still only at 115hrs. Did you enable developer options at the beginning before the timer started? Is your phone fully paid off or are you still making payments? i have just finished paying mine off will see how it goes over next few days

leezaal said:
I had to reboot my phone a couple of times so sadly i'm still only at 115hrs. Did you enable developer options at the beginning before the timer started? Is your phone fully paid off or are you still making payments? i have just finished paying mine off will see how it goes over next few days
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I purchased device and paid off full amount. And yes dev mode was still on, tried everything -> turning it off and on etc.
Now I have restarted the phone

-uniQ- said:
I purchased device and paid off full amount. And yes dev mode was still on, tried everything -> turning it off and on etc.
Now I have restarted the phone
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me too restarted phone even tried reflashing latest stock firmware so will have to leave mine for another week now

leezaal said:
me too restarted phone even tried reflashing latest stock firmware so will have to leave mine for another week now
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im returning mine. had enough. will get replacement and try it on that

-uniQ- said:
im returning mine. had enough. will get replacement and try it on that
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Don't blame you though i don't know where you stand on a RMA as technically warranty has been voided by unlocking bootloader etc. If you manage to get yours replaced let me know as i might have to go the same route too.

UPDATE: Had mine 2 weeks so i'm well within return window, I'm sending mine back tomorrow and i have bought a used S9 off amazon uk for £165. that has usb c plus headphone jack plus it will not give me any grief when i root it etc.

leezaal said:
UPDATE: Had mine 2 weeks so i'm well within return window, I'm sending mine back tomorrow and i have bought a used S9 off amazon uk for £165. that has usb c plus headphone jack plus it will not give me any grief when i root it etc.
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Sent my S21 back they have received it but still waiting to hear if they are going to refund me or not!! i ended up buying a oneplus 7T which has almost same specs as S21. The 7T has snapdragon 855+ CPU 8GB ram 128GB internal 90htz refresh rate screen , 6.5 screen (1080p) but for £250 saving almost £500. Plus the 7T can be easily rooted and no KG state to worry about etc