Yesterday afternoon at work, I rebooted by m8 (Verizon) and didn't realize there was a problem because I put it back in my pocket before it was fully booted. Next time I looked at it, I had no signal and digging deeper, I saw that the baseband is "Unknown" in settings and the IMEI is "U nkn own". I've tried the RUUs for 4.4.3 and 4.4.4 and can't get the phone to see the IMEI and baseband while booted but both show up fine in hboot/fastboot as shown in the attached pics in the next post. I was running the Viper rom when this happened.
Settings and command prompt pics showing problem
bb1981 said:
Yesterday afternoon at work, I rebooted by m8 (Verizon) and didn't realize there was a problem because I put it back in my pocket before it was fully booted. Next time I looked at it, I had no signal and digging deeper, I saw that the baseband is "Unknown" in settings and the IMEI is "U nkn own". I've tried the RUUs for 4.4.3 and 4.4.4 and can't get the phone to see the IMEI and baseband while booted but both show up fine in hboot/fastboot as shown in the attached pics in the next post. I was running the Viper rom when this happened.
Click to expand...
Click to collapse
bb1981 said:
Settings and command prompt pics showing problem
Click to expand...
Click to collapse
Do you always run it in airplane mode?
?
I didn't even realize that when I took the pics but without putting it into airplane mode, it would sit at the htc logo indefinitely until a few minutes pass and it reboots only to get stuck in that cycle unless I jump in and power off. I did forget to mention the reboots after a few minutes in the OP also in case that changes what the issue could be. This was coming off the 4.4.3 RUU and I had the same issue with 4.4.4 and also Sinless 3.5.5(?). It worked great before and I'm just hoping it isn't hardware failure.
bb1981 said:
I didn't even realize that when I took the pics but without putting it into airplane mode, it would sit at the htc logo indefinitely until a few minutes pass and it reboots only to get stuck in that cycle unless I jump in and power off. I did forget to mention the reboots after a few minutes in the OP also in case that changes what the issue could be. This was coming off the 4.4.3 RUU and I had the same issue with 4.4.4 and also Sinless 3.5.5(?). It worked great before and I'm just hoping it isn't hardware failure.
Click to expand...
Click to collapse
Which method did you use for the RUU? Exe or sd?
Initially, I used the exe version but when it have the version number it was going to upgrade to, it was unreadable. Going back to 4.4.3, I flashed the firmware through fastboot then ran the ruu off the sd card. That's also why the sd card is ejected in the first pic so I could get past hboot to make sure it completely powers off.
bb1981 said:
Initially, I used the exe version but when it have the version number it was going to upgrade to, it was unreadable. Going back to 4.4.3, I flashed the firmware through fastboot then ran the ruu off the sd card. That's also why the sd card is ejected in the first pic so I could get past hboot to make sure it completely powers off.
Click to expand...
Click to collapse
Did you try a factory reset from stock recovery/hboot yet?
I'll try that next. I just tried it but it seems like I don't have a recovery installed. Instead of saying recovery booting, it just bootloops.
just tried flashing stock recovery and got stuck in a bootloop again. Running the exe again to try 4.4.4 and still get the same unreadable upgrade version. The version that it's coming from has been right all the time, but the version it's going to I'm guessing should be 3.xxxxx instead of like the screenshot attached.
bb1981 said:
just tried flashing stock recovery and got stuck in a bootloop again. Running the exe again to try 4.4.4 and still get the same unreadable upgrade version. The version that it's coming from has been right all the time, but the version it's going to I'm guessing should be 3.xxxxx instead of like the screenshot attached.
Click to expand...
Click to collapse
That's fine man. It's not an encrypted rom so it doesn't read the plain text file correctly. It will flash what it's supposed to.
dottat said:
That's fine man. It's not an encrypted rom so it doesn't read the plain text file correctly. It will flash what it's supposed to.
Click to expand...
Click to collapse
That's a relief to see that. After I ran it I wasn't sure because it gets stuck on the setup splash screen (thinking it was something not reading correctly on my end and even tried running a second time right away) and I can't get past it at all without airplane mode. I'll have to keep working on it later and see what happens. Thank you for the replies and help, especially with the RUU files and hopefully I can get it figured out. :fingers-crossed::highfive:
bb1981 said:
That's a relief to see that. After I ran it I wasn't sure because it gets stuck on the setup splash screen (thinking it was something not reading correctly on my end and even tried running a second time right away) and I can't get past it at all without airplane mode. I'll have to keep working on it later and see what happens. Thank you for the replies and help, especially with the RUU files and hopefully I can get it figured out. :fingers-crossed::highfive:
Click to expand...
Click to collapse
Did you try flashing the newest twrp 2.8.0.3 recovery ?
Fyi 4.4.4 roms can take up to 20 mins to get to the initial set up screen you might want to hang in there.
Roefastford said:
Did you try flashing the newest twrp 2.8.0.3 recovery ?
Click to expand...
Click to collapse
Twrp does work although I haven't tried it this time just to see if I could try a factory reset to maybe get back my lost baseband and IMEI.
smeejaytee said:
Fyi 4.4.4 roms can take up to 20 mins to get to the initial set up screen you might want to hang in there.
Click to expand...
Click to collapse
I wish I could. The phone once booted will reboot itself after a few minutes.
Oh ok sorry that didn't help.
smeejaytee said:
Oh ok sorry that didn't help.
Click to expand...
Click to collapse
I apologize if the last reply was short and possibly coming across snippy...I was at work and didn't have longer to reply...I think I may have made some very sight progress but the phone still knows nothing about itself once booted. I flashed twrp then wiped system, data, cache and dalvik then proceeded to flash unsense 6 and the 4.4.4 insecure kernel which is recommended by the developer for this rom. It booted fine and on the just a sec screen (right after the language selection on aosp/gpe), I did the four corner tap to bypass setup, enabled dev options, then had it connected to my laptop collecting a logcat for when it rebooted to see if it could show someone who knows far more about android than I do what could be causing trouble. The only problem this time is it never did. Almost like taking a car into the mechanic and somehow it knows and doesn't misbehave.... In fact, I feel asleep for a short time and when I woke up again, the command prompt never changed indicating that it ran the whole time without a reboot. At that time, I powered off and called it a night. Is it possible for a partition to become corrupted causing this?
bb1981 said:
I apologize if the last reply was short and possibly coming across snippy...I was at work and didn't have longer to reply...I think I may have made some very sight progress but the phone still knows nothing about itself once booted. I flashed twrp then wiped system, data, cache and dalvik then proceeded to flash unsense 6 and the 4.4.4 insecure kernel which is recommended by the developer for this rom. It booted fine and on the just a sec screen (right after the language selection on aosp/gpe), I did the four corner tap to bypass setup, enabled dev options, then had it connected to my laptop collecting a logcat for when it rebooted to see if it could show someone who knows far more about android than I do what could be causing trouble. The only problem this time is it never did. Almost like taking a car into the mechanic and somehow it knows and doesn't misbehave.... In fact, I feel asleep for a short time and when I woke up again, the command prompt never changed indicating that it ran the whole time without a reboot. At that time, I powered off and called it a night. Is it possible for a partition to become corrupted causing this?
Click to expand...
Click to collapse
Partitions can get corrupted but as far as I'm aware the only way to fix it is with soff I'm not positive because there is an option in twrp to repair partitions also you may be able to use that without soff.
_)(_(45466_!!$$%[¥|[]®]«¥°]<<° xda app...why do I not have permission to post? [/rant]
I picked up a replacement gunmetal gray m8 on swappa and am considering putting the red one up on the boneyard there to give someone a chance to poke around with it. I was wondering if a partition that twrp doesn't have in the repair section like the one for radio/modem for instance could get damaged. The RUU should take care off any problems like that though so I'm officially stumped and haven't really had any extra time to do any troubleshooting.
bb1981 said:
_)(_(45466_!!$$%[¥|[]®]«¥°]
Weird quotes too...the app doesn't like you lol. If you are replacing it can you send me the broken one so I can better try to support this device?
Edit...I know you probably will get pm requests for that too. I'm all about unbricking HTC phones and I'm sure there's enough people around here to back that up between my ruu support and all.
Click to expand...
Click to collapse
dottat said:
bb1981 said:
_)(_(45466_!!$$%[¥|[]®]«¥°]
Weird quotes too...the app doesn't like you lol. If you are replacing it can you send me the broken one so I can better try to support this device?
Edit...I know you probably will get pm requests for that too. I'm all about unbricking HTC phones and I'm sure there's enough people around here to back that up between my ruu support and all.
Click to expand...
Click to collapse
I finally got wise and did a copy and paste after something like 5 times saying I didn't have permission lol....that sounds like a great idea. More (and better) support and understanding is always good.
Click to expand...
Click to collapse
Related
Kinda new to this so forgive me if i miss something somewhere and if i need to give more information somewhere just let me know.
With that out of the way I'd like to start with the fact that this is my first rooted device. Currently on C-spire (cellular south) if that matters.
A few days ago before the phone was rooted or even unlocked i went to make a phone call and the screen blacked out and a few seconds later went into a reboot loop where it would get to the Motorola Logo for about 6 seconds or so then shut off and try again ad nauseam until the battery died. After letting the battery die and connecting it to the charger it continued the loop so after a quick gogle search I began fiddling with buttons and realized i could boot into fastboot and recovery modes. I decided i might as well root since it couldnt get a whole lot worse and after a quick look around the forums and a trip to motorola to unlock my phone i was able to flash TWRP recovery, after which i accidentaly wiped the os, managed to find any number of replacement roms none of which solved the boot issue. I eventually found the stock Sprint roms which allowed the phone to boot and work for the most part, but it wont send media messages and has trouble picking up 4g service. I am also forced into using the sprint updater among other things which include having sprint plastered everywhere I have tried flashing several custom roms (pacman, paranoidandroid, and cyanogen) all of which get hung up booting just like the phone did before but the sprint stock rom will reload and work just as before. I'm not sure what would be causing this or if there is a way to fix it and i apologize for the wall of text. If any more info is needed let me know and ill provide ot to the best of my knowledge. Thanks in advance :fingers-crossed:
So all ROM's fail to boot?
Are you doing a factory reset in TWRP before you boot?
Are you flashing gapps? Although that shouldn't cause the phone to fail at booting...
Correct. All roms except the stock sprint rom fail to boot.
Now that i have everything backed up on my external sd I've tried factory reset using twrp as well as wiping everything prior to flashing a ROM as well as after but
Before booting. And the many combinations thereof
And yes i am flashing gapps.
You don't get any errors when it flashes?
Did you check the md5sums?
I flash around a lot, and just got another Q - latest ROM's are not a problem here.
arrrghhh said:
You don't get any errors when it flashes?
Did you check the md5sums?
I flash around a lot, and just got another Q - latest ROM's are not a problem here.
Click to expand...
Click to collapse
I haven't gotten any errors while flashing. Not quite sure how to check the the md5 sums though
AMerexican said:
I haven't gotten any errors while flashing. Not quite sure how to check the the md5 sums though
Click to expand...
Click to collapse
Every ROM should include a md5sum with it. If you're on Windoze, use a program like WinMD5 - check the md5sum locally, and compare it to what is on the server. If they match, the download is probably good.
So after checking the pacman rom matched up (it's the most recent one I've tried), the cyanogen didnt
but i recently redownloaded it and its better now (haven't tried flashing yet), and I can't seem to find the MD5sum for
the paranoid android rom on here.
Anything else i should try?
AMerexican said:
So after checking the pacman rom matched up (it's the most recent one I've tried), the cyanogen didnt
but i recently redownloaded it and its better now (haven't tried flashing yet), and I can't seem to find the MD5sum for
the paranoid android rom on here.
Anything else i should try?
Click to expand...
Click to collapse
The PA build I think is "blind", I don't know if anyone has tried it - additionally, the individual who built it does not own this device... So it's double blind? Haha
The CyanogenMod ROM's, however, are official and work great - many others have confirmed this.
If you had a bad download, that would explain it.
arrrghhh said:
The PA build I think is "blind", I don't know if anyone has tried it - additionally, the individual who built it does not own this device... So it's double blind? Haha
The CyanogenMod ROM's, however, are official and work great - many others have confirmed this.
If you had a bad download, that would explain it.
Click to expand...
Click to collapse
I tried flashing the good download this morning, it hung up just like the others.
I get the bootloader unlocked screen then it'll show the cyanogen logo for roughly 24 seconds the first time before hanging up,
after which it reboots to the bootloader unlocked screen, but when it gets to the cyanogen logo each time gets subsequently shorter between hangups...
Any ideas?
AMerexican said:
I tried flashing the good download this morning, it hung up just like the others.
I get the bootloader unlocked screen then it'll show the cyanogen logo for roughly 24 seconds the first time before hanging up,
after which it reboots to the bootloader unlocked screen, but when it gets to the cyanogen logo each time gets subsequently shorter between hangups...
Any ideas?
Click to expand...
Click to collapse
I suppose some sort of hardware issue. Like I said, I've flashed most of the newest ROM's here for the Q - all work fine. Hell, some I even ported myself...
I'm kind of at a loss. Can you get adb? Not even sure what to check for next... if you are wiping properly in recovery, that should be sufficient.
Hm, I guess that brings up a good point. Have you tried wiping system, flashing, doing a factory reset, then booting? Most, if not all of the ROM's should wipe /system before flashing... So it probably won't do anything different.
AMerexican said:
I tried flashing the good download this morning, it hung up just like the others.
I get the bootloader unlocked screen then it'll show the cyanogen logo for roughly 24 seconds the first time before hanging up,
after which it reboots to the bootloader unlocked screen, but when it gets to the cyanogen logo each time gets subsequently shorter between hangups...
Any ideas?
Click to expand...
Click to collapse
After the crash during CM bootanimation, boot to recovery and
Code:
adb pull /data/dontpanic/apanic_console
apanic_console should contain the log of the kernel panic, post it here.
kabaldan said:
After the crash during CM bootanimation, boot to recovery and
Code:
adb pull /data/dontpanic/apanic_console
apanic_console should contain the log of the kernel panic, post it here.
Click to expand...
Click to collapse
For my own personal edification, /proc/last_kmsg would work in this instance as well?
Just curious why you went for the apanic_console instead
arrrghhh said:
For my own personal edification, /proc/last_kmsg would work in this instance as well?
Just curious why you went for the apanic_console instead
Click to expand...
Click to collapse
Yes, /proc/last_kmsg would work as well.
Though there's a scenario were it wouldn't be the same - if the user would miss the right time to hold 'volume up' (to get to the recovery after crash) and pressed "power+volume down" to force reboot and try to enter recovery again. In such case, /proc/last_kmsg would not contain the panic from previous boot, the panic would be only in /data/dontpanic/apanic_console.
/proc/last_kmsg - log from the last boot
/data/dontpanic/apanic_console - log from the last crashed boot
kabaldan said:
Yes, /proc/last_kmsg would work as well.
Though there's a scenario were it wouldn't be the same - if the user would miss the right time to hold 'volume up' (to get to the recovery after crash) and pressed "power+volume down" to force reboot and try to enter recovery again. In such case, /proc/last_kmsg would not contain the panic from previous boot, the panic would be only in /data/dontpanic/apanic_console.
/proc/last_kmsg - log from the last boot
/data/dontpanic/apanic_console - log from the last crashed boot
Click to expand...
Click to collapse
Ah, that makes sense - I was not aware of this apanic_console
Thank you!
arrrghhh said:
Ah, that makes sense - I was not aware of this apanic_console
Thank you!
Click to expand...
Click to collapse
I'm getting an error from the forums saying the text is too long. any way around that? or do i need to divide into multiple posts?
AMerexican said:
I'm getting an error from the forums saying the text is too long. any way around that? or do i need to divide into multiple posts?
Click to expand...
Click to collapse
Pastebin.com, hastebin.com, pastebin.ca, heck even put the file in .txt format and attach to this post, upload it dropbox...
Thanks!
arrrghhh said:
Pastebin.com, hastebin.com, pastebin.ca, heck even put the file in .txt format and attach to this post, upload it dropbox...
Thanks!
Click to expand...
Click to collapse
Thanks wasnt sure of the forums rules as far as that was concerned
http://pastebin.com/QFq1naK0
Any ideas?
Or anything else i need to do?
Everything is screwed for me. I can't even RSD back to stock. I can access TWRP, but can't wipe System or Data. Fastboot is just there and won't actually push anything. I already have a Moto X now, and I was talking about this issue about a week ago on the Android Development subcat, but I thought I would give it one last go on here to see if I can at least make it a backup.
kungpowchicken said:
Everything is screwed for me. I can't even RSD back to stock. I can access TWRP, but can't wipe System or Data. Fastboot is just there and won't actually push anything. I already have a Moto X now, and I was talking about this issue about a week ago on the Android Development subcat, but I thought I would give it one last go on here to see if I can at least make it a backup.
Click to expand...
Click to collapse
Maybe if you could give some more detail about what exactly you can and can't get the phone to do, what screens can be accessed, and what you did that lead to this condition, we could offer some advice.
Also, no offence to the devs, but twrp is the devil lol. Most issues I have had in the past have led back to it in one way or another, so I never use it. (Just my opinion)
Tappin G2 Style
I can get to the Fastboot screen, I can access TWRP, and I can get the phone to bootloop at the boot animation screen.
I can't push anything through ADB or Fastboot, I cannot mount data or system in TWRP or otherwise. RSD comes back failed every time with every single stock build I use.
Literally two weeks ago, I was in bed, watching TV, with the phone charging. I unlock it to see if I had any notifications, and it kept saying that Nova launcher FC'd. So logically, I rebooted my phone and that's when it started boot looping.
I did nothing to the phone for a couple of hours, it was on the official CM 10.2 11/9 build. I had that ROM running fine for at least 24 hours before it went FUBAR.
kungpowchicken said:
Everything is screwed for me. I can't even RSD back to stock. I can access TWRP, but can't wipe System or Data. Fastboot is just there and won't actually push anything. I already have a Moto X now, and I was talking about this issue about a week ago on the Android Development subcat, but I thought I would give it one last go on here to see if I can at least make it a backup.
Click to expand...
Click to collapse
Is it this problem?: http://forum.xda-developers.com/showpost.php?p=47558893&postcount=47
If so use this solution: http://forum.xda-developers.com/showpost.php?p=47716278&postcount=57
scoobaspeaz said:
Is it this problem?: http://forum.xda-developers.com/showpost.php?p=47558893&postcount=47
If so use this solution: http://forum.xda-developers.com/showpost.php?p=47716278&postcount=57
Click to expand...
Click to collapse
Nope, my status us unlocked: 3. But when I get home, I'll try the mfastboot instead if fastboot.
kungpowchicken said:
I can get to the Fastboot screen, I can access TWRP, and I can get the phone to bootloop at the boot animation screen.
I can't push anything through ADB or Fastboot, I cannot mount data or system in TWRP or otherwise. RSD comes back failed every time with every single stock build I use.
Literally two weeks ago, I was in bed, watching TV, with the phone charging. I unlock it to see if I had any notifications, and it kept saying that Nova launcher FC'd. So logically, I rebooted my phone and that's when it started boot looping.
I did nothing to the phone for a couple of hours, it was on the official CM 10.2 11/9 build. I had that ROM running fine for at least 24 hours before it went FUBAR.
Click to expand...
Click to collapse
i made a modified utility to fix the partition error but need someone to test it please. it should do the process previously suggested automatically through the script.
http://www.mediafire.com/download/987490ykl14j4t8/DROID_RAZR_HD_Utility_1.3.gpt_fix.rar
thanks
bweN diorD said:
i made a modified utility to fix the partition error but need someone to test it please. it should do the process previously suggested automatically through the script.
http://www.mediafire.com/download/987490ykl14j4t8/DROID_RAZR_HD_Utility_1.3.gpt_fix.rar
thanks
Click to expand...
Click to collapse
Testing now.
UPDATE: Still no go.
kungpowchicken said:
Testing now.
UPDATE: Still no go.
Click to expand...
Click to collapse
Well that sux.
Your problem is different than what I made this for but I was hoping it would work for you.
What did it do, fail all the way through?
When I tested it on my phone it reported flashing the partitions ok. There was actually extra text displayed while it was doing it that I didn't put into the script, that's how I knew it was working.
Tappin G2 Style
Failed all the way.
kungpowchicken said:
Failed all the way.
Click to expand...
Click to collapse
im running out of suggestions
if you havent tried to put stock recovery back on yet, how about we try that and see what happens.
if you dont know how to do it through adb, just grab the 1.34 utility from the dev forum, it will push it through fastboot.
something is obviously wrong with twrp, maybe we can fix that first.
I tried flashing even the stock Recovery manually and through the 1.34 utility. Always comes up failed. :sad:
Did you try the manual steps that I posted in my links?
i hope that works, but im doubtful.
the utility essentially flashes exactly as you would manually.
he doesnt have a partition issue, im guessing something is wack with the permissions.
if twrp somehow screwed up the permissions to read only, i believe even the partition file cant overwrite it. i could be wrong.
So I think it has something to do with the Permissions of one or more of the partitions. I just noticed it keeps saying Permissions Denied when I try to fastboot or mfastboot.
kungpowchicken said:
So I think it has something to do with the Permissions of one or more of the partitions. I just noticed it keeps saying Permissions Denied when I try to fastboot or mfastboot.
Click to expand...
Click to collapse
Are you sure you have the snapdragon fastboot? Can't hurt to reinstall it.
Sent from my MB886 using Tapatalk
Also have you tried flashing it manually? (fastboot flash system system.img, etc.)
penser said:
Are you sure you have the snapdragon fastboot? Can't hurt to reinstall it.
Sent from my MB886 using Tapatalk
Also have you tried flashing it manually? (fastboot flash system system.img, etc.)
Click to expand...
Click to collapse
he defiantly has the right fastboot, its in the utility that has been downloaded thousands of times.
if its write protected some how, its not going to flash no matter how you try it.
what i was wondering is if recovery can fix permissions that deep, not sure he said he tried that.
What do you mean with recovery?
kungpowchicken said:
What do you mean with recovery?
Click to expand...
Click to collapse
go into twrp, advanced (i think thats the right section) and look for a line that says "fix permissions" and do it.
Keeps saying it can't mount anything.
kungpowchicken said:
Keeps saying it can't mount anything.
Click to expand...
Click to collapse
thats what i figured would happen
So I sold an unopened, sealed Nexus 5 to someone last night and he's having a problem activating the device.
Here is his description of what happened:
"I popped in the SIM card, the loading proceeded as normally. It said it was activating and then a box popped up saying that "android is upgrading system files" or something like that. It restarted and went back to the language selection screen. I pressed English, next and then it went to the connect to wifi screen, froze and then restarted before I could even connect. Now it just loads on the boot"
I had him boot into recovery and do a factory reset, but the result is the same. I had him do a 2nd factory reset just be sure, but again, same result.
My thought is the system upgrade didn't happen correctly and not is corrupted.
What's the best course of action? Can I use the WugFresh toolkit to flash stock and unroot, or would I have to do it through ADB since the phone can't boot into the system?
I don't want to leave the buyer hanging, he seems like a nice guy, but I'm just not sure how to proceed?
Use ADB and flash the factory image for him.
Synyster06Gates said:
Use ADB and flash the factory image for him.
Click to expand...
Click to collapse
That's what I figured. I'm not super familiar with ADB but can figure it out I'm sure.
SeanPlunk said:
That's what I figured. I'm not super familiar with ADB but can figure it out I'm sure.
Click to expand...
Click to collapse
Easy walkthrough:
1) Install ADB drivers (You can do it with WUG Toolkit).
2) Reboot your device in Fastboot mode (Hold up/down volume and power)
3) Download the latest HAMMERHEAD image from google website.
4) Download the Google SDK (not needed, but you will need Fastboot.exe, so I would recommend downloading the whole thing)
5) Unzip the image (.tar or .tgz I think) to the location where Fastboot.exe is (all the files should be in the same directory, usually platform-tools)
6) Double-click on the flash-all.bat file from the unzipped .tar or .tgz folder, should install stock image on your phone (note that you might need the latest version of Java installed on your computer)
And you're done.
Hope it helped!
switchfo0t said:
Easy walkthrough:
1) Install ADB drivers (You can do it with WUG Toolkit).
2) Reboot your device in Fastboot mode (Hold up/down volume and power)
3) Download the latest HAMMERHEAD image from google website.
4) Download the Google SDK (not needed, but you will need Fastboot.exe, so I would recommend downloading the whole thing)
5) Unzip the image (.tar or .tgz I think) to the location where Fastboot.exe is (all the files should be in the same directory, usually platform-tools)
6) Double-click on the flash-all.bat file from the unzipped .tar or .tgz folder, should install stock image on your phone (note that you might need the latest version of Java installed on your computer)
And you're done.
Hope it helped!
Click to expand...
Click to collapse
Hello, I am the buyer of this Nexus device. I was able to successfully do these steps above, and reload the stock image for the Nexus 5. However, I am still running into issues.
WITH SIM:
I was able to get to the home screen after the initial setup, sent a few test text messages to my Google Voice number successfully, and browse on Chrome for a little bit before the device froze and restarted. After it restarted, I let it load up again, tried setting up my Google account on the device, then it froze again. All of the freezing happens within 3-5 minutes of using the phone.
So I decided to go into the bootloader, and do a factory wipe/cache wipe, and proceed without having the sim card in. I was able to get to the wifi selection screen, select my router, but as soon as the keyboard was suppose to pop up, the device froze and restarted. I am now just stuck on the welcome screen.
Any ideas now?
---------- Post added 29th November 2013 at 12:45 AM ---------- Previous post was 28th November 2013 at 11:56 PM ----------
Update: So I'm not sure what happened, but I ended up locking the device through Wug's Nexus Toolkit, inserted my sim card, and proceeded to set up the phone normally. So far everything has been working perfectly fine. I can receive/send texts, make and receive calls, and do normal functions with the phone without it locking up and restarting. Fingers crossed it'll stay like this.
Any idea on why this would've happened in the first place with the device?
---------- Post added at 01:38 AM ---------- Previous post was at 12:45 AM ----------
Update 2: Well, I noticed that it will randomly reboot every half hour or so it seems. It's kind of random, but I'm not sure what else could be causing these random reboots. The phone itself is working fine, but I just started experiencing random restarts.
Are you still on the stock rom or custom?
neomorphix said:
Are you still on the stock rom or custom?
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Click to collapse
Stock. I did the steps above and flashed the stock rom that I downloaded from Google's website.
---------- Post added at 01:49 AM ---------- Previous post was at 01:48 AM ----------
Jaybot said:
Stock. I did the steps above and flashed the stock rom that I downloaded from Google's website.
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Click to collapse
It was working fine earlier. I put it on the charger and got it to about 50%, used it for a little bit, then bam. It froze, and restarted all over again. I can use the phone maybe 5 - 10 minutes before it starts to recharge. Sometimes It'll automatically reboot after even unlocking the device.
I would do another factory reset and use it for a bit without any additional apps installed. If you are fully stock and locked with this happening I would think about possibly doing an RMA. Also just and FYI make sure you have the seller of your phone call and transfer the warrenty to you so if an RMA is needed you have the ability to do so.
neomorphix said:
I would do another factory reset and use it for a bit without any additional apps installed. If you are fully stock and locked with this happening I would think about possibly doing an RMA. Also just and FYI make sure you have the seller of your phone call and transfer the warrenty to you so if an RMA is needed you have the ability to do so.
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Click to collapse
I will try factory and cache wipe again, and see if that does anything with no apps or anything else installed, and go from there.
Jaybot said:
I will try factory and cache wipe again, and see if that does anything with no apps or anything else installed, and go from there.
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Click to collapse
Sorry its happening. With everything stock and no third party apps or mods there to cause it at least to me things start looking like something bigger might be wrong here.
neomorphix said:
Sorry its happening. With everything stock and no third party apps or mods there to cause it at least to me things start looking like something bigger might be wrong here.
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I think so too. No go after another factory wipe/cache wipe. It reboots automatically after awhile. I haven't had this kind of issue before, so I'm not sure what is causing it.
Jaybot said:
I think so too. No go after another factory wipe/cache wipe. It reboots automatically after awhile. I haven't had this kind of issue before, so I'm not sure what is causing it.
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Click to collapse
Yeah im kindof at a loss here as well. I have had those issues before but they have always been due to something I have added thats messing things up. I am interested to see if anyone else has any ideas.
neomorphix said:
Yeah im kindof at a loss here as well. I have had those issues before but they have always been due to something I have added thats messing things up. I am interested to see if anyone else has any ideas.
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I figured it would be a sim card issue since it was working for awhile without the sim, but I did the factory/cache thing without the sim card, signed on via wifi, but it still doesn't work. So I am seeing what my options are from here. Thanks for all the tips everyone.
Jaybot said:
I figured it would be a sim card issue since it was working for awhile without the sim, but I did the factory/cache thing without the sim card, signed on via wifi, but it still doesn't work. So I am seeing what my options are from here. Thanks for all the tips everyone.
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For some reason I wasnt thinking of this earlier. Can you capture a logcat from the device after a reboot and post that here. Should help track down the problem.
neomorphix said:
For some reason I wasnt thinking of this earlier. Can you capture a logcat from the device after a reboot and post that here. Should help track down the problem.
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Click to collapse
I was going to try and do that earlier. I will try and do that now, but I can't even get past the bootscreen animation at this point. The 4 dots will do the animation, freeze, and just reboot.
I'll keep trying. But, I really think this is just a defective one. I had a white Nexus 5 a few weeks ago and didn't have any of these issues :crying:
Edit: My last restart the phone kept vibrating like crazy before restarting.
Jaybot said:
I was going to try and do that earlier. I will try and do that now, but I can't even get past the bootscreen animation at this point. The 4 dots will do the animation, freeze, and just reboot.
I'll keep trying. But, I really think this is just a defective one. I had a white Nexus 5 a few weeks ago and didn't have any of these issues :crying:
Edit: My last restart the phone kept vibrating like crazy before restarting.
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Click to collapse
Ok. This just sucks. But as with any mass produced product there is bound to be the ocasional issue.
neomorphix said:
For some reason I wasnt thinking of this earlier. Can you capture a logcat from the device after a reboot and post that here. Should help track down the problem.
Click to expand...
Click to collapse
Honestly it sounds like it's hardware related and time for RMA. OP If you do have ADB set up grab the last_kmsg right after the reboot.
Code:
adb pull /proc/last_kmsg
I doubt it will show any kernel panic but it's worth a shot.
theesotericone said:
Honestly it sounds like it's hardware related and time for RMA. OP If you do have ADB set up grab the last_kmsg right after the reboot.
Code:
adb pull /proc/last_kmsg
I doubt it will show any kernel panic but it's worth a shot.
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Click to collapse
From the sound of it he is now not even getting far enough to be able to pull it. I also think RMA is the best option here.
Jaybot said:
Edit: My last restart the phone kept vibrating like crazy before restarting.
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Click to collapse
neomorphix said:
From the sound of it he is now not even getting far enough to be able to pull it. I also think RMA is the best option here.
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Click to collapse
Just saw that. OP by your earlier symptoms I rules out a stuck power button. With the new info I'd look into it further. If the phone is just looping over and over it could be a stuck power button, Mash the power button repeatedly for a minute. Then try and reboot. A few other people have had this on the N5 already and it's a notorious issue on some Samsung phones.
neomorphix said:
I would do another factory reset and use it for a bit without any additional apps installed. If you are fully stock and locked with this happening I would think about possibly doing an RMA. Also just and FYI make sure you have the seller of your phone call and transfer the warrenty to you so if an RMA is needed you have the ability to do so.
Click to expand...
Click to collapse
If it comes to that, how do I go about transferring the warranty over?
I feel really bad, I just don't get it. I bought two of them, the other buyer hasn't had any problems. Both brand new, sealed, in the box. Go figure.
Hi, decided to make this thread since I'm not getting help from the Ask questions thread. Friend of mine had me look into a N5 she got used and it's not working and wants me to see if I can get it to work. Thing is when you boot it up, it takes you to to the startup welcome screen no problem right to the 1st step which is choose a language, as soon as I select any language the screen stutters and the coloring goes all weird and goes to a black screen and sometimes reboots and back to the same welcome select language screen. I already tried wipiing everything, unlocking bootloader and wiping so I can get it back to stock as if it were new, I have no idea what they did to the phone but after doing that thought it would fix it but still having the same issue, any clues on what else to do? should i give up?
daLareid said:
Hi, decided to make this thread since I'm not getting help from the Ask questions thread. Friend of mine had me look into a N5 she got used and it's not working and wants me to see if I can get it to work. Thing is when you boot it up, it takes you to to the startup welcome screen no problem right to the 1st step which is choose a language, as soon as I select any language the screen stutters and the coloring goes all weird and goes to a black screen and sometimes reboots and back to the same welcome select language screen. I already tried wipiing everything, unlocking bootloader and wiping so I can get it back to stock as if it were new, I have no idea what they did to the phone but after doing that thought it would fix it but still having the same issue, any clues on what else to do? should i give up?
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Click to collapse
Have you tried flashing the factory image with fastboot? That's the first thing I would do.
_MetalHead_ said:
Have you tried flashing the factory image with fastboot? That's the first thing I would do.
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Click to collapse
You mean doing this, right?
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701/
Cause I tried that with no luck.
daLareid said:
You mean doing this, right?
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701/
Cause I tried that with no luck.
Click to expand...
Click to collapse
What do you mean no luck? Did you get an error message when you flashed it? Are you sure you did it correctly?
_MetalHead_ said:
What do you mean no luck? Did you get an error message when you flashed it? Are you sure you did it correctly?
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Click to collapse
I was able to go through with the whole process but after the reboot, I started up the phone but I'm still stuck on the Welcome screen, as soon as I choose a language the screen stutters and goes black.
daLareid said:
I was able to go through with the whole process but after the reboot, I started up the phone but I'm still stuck on the Welcome screen, as soon as I choose a language the screen stutters and goes black.
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Click to collapse
That's so strange. It seems like it would be a software issue but if you're 100% sure you were able to successfully flash a factory image then I really don't know what's going on. What software version did you flash? I would try to flash a factory image for a different software version. If you're on KitKat then flash a different KitKat image, if on Lollipop then flash a different lollipop image. Make sure to either run the flash-all.bat or to flash EVERYTHING in the image file that gets flashed in the script. That way you know 100% that the phone is back at factory conditions. If you're going to do it manually just open the flash-all.bat with a text editor and follow all the steps that are in the script and in that order. Take a screenshot of the terminal screen for me when it's done flashing.
_MetalHead_ said:
That's so strange. It seems like it would be a software issue but if you're 100% sure you were able to successfully flash a factory image then I really don't know what's going on. What software version did you flash? I would try to flash a factory image for a different software version. If you're on KitKat then flash a different KitKat image, if on Lollipop then flash a different lollipop image. Make sure to either run the flash-all.bat or to flash EVERYTHING in the image file that gets flashed in the script. That way you know 100% that the phone is back at factory conditions. If you're going to do it manually just open the flash-all.bat with a text editor and follow all the steps that are in the script and in that order. Take a screenshot of the terminal screen for me when it's done flashing.
Click to expand...
Click to collapse
Phone was on kitkat so I did it with kit kat, I just flashed 5.0.1 on it and it did go through because it did boot to the Lollipop Welcome screen but same thing happened as soon as I selected a language screen stuttered and stopped working.
daLareid said:
Phone was on kitkat so I did it with kit kat, I just flashed 5.0.1 on it and it did go through because it did boot to the Lollipop Welcome screen but same thing happened as soon as I selected a language screen stuttered and stopped working.
Click to expand...
Click to collapse
So this happened on KitKat as well as Lollipop? I don't know what to tell you then, it seems like it's a software glitch but that's pretty much ruled out. I wonder if it has something to do with data... like it's freaking out when it gets to the point that it has to transmit/receive data. Try doing it with WiFi on and off, SIM card in and out, and try flashing a different radio. If it still does it every time then I guess I'd RMA it.
_MetalHead_ said:
So this happened on KitKat as well as Lollipop? I don't know what to tell you then, it seems like it's a software glitch but that's pretty much ruled out. I wonder if it has something to do with data... like it's freaking out when it gets to the point that it has to transmit/receive data. Try doing it with WiFi on and off, SIM card in and out, and try flashing a different radio. If it still does it every time then I guess I'd RMA it.
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Click to collapse
Unfortunately I can't set any of the setting such as WiFi on or off because as soon as I tap on something the screen goes off, I guess it might be hardware (screen) related, thanks for your help.
daLareid said:
Hi, decided to make this thread since I'm not getting help from the Ask questions thread. Friend of mine had me look into a N5 she got used and it's not working and wants me to see if I can get it to work. Thing is when you boot it up, it takes you to to the startup welcome screen no problem right to the 1st step which is choose a language, as soon as I select any language the screen stutters and the coloring goes all weird and goes to a black screen and sometimes reboots and back to the same welcome select language screen. I already tried wipiing everything, unlocking bootloader and wiping so I can get it back to stock as if it were new, I have no idea what they did to the phone but after doing that thought it would fix it but still having the same issue, any clues on what else to do? should i give up?
Click to expand...
Click to collapse
Did you ever find a fix for this ?
qzcgd said:
Did you ever find a fix for this ?
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Click to collapse
No, I later found that some of the hardware inside (motherboard maybe? not sure which part) but that it was most likely from some irreparable damage to it, and it seemed worthless looking for a piece of an old phone to repair.
So let me start by saying I am 100% a noob, and I have read many threads trying to get to the bottom of my problem to no avail. I am sorry if there is a solution for my problem somewhere, I've been working on this issue for 24 hours and have yet to find it.
My girlfriend was apparently using google maps on here relatively new phone (running 5.0.1) and it crashed. Upon restarting it was stuck on the coloured dots screen for several hours. She has not installed any third party apps, only those from the playstore and not too many of them at that.
I tried factory reset and received a bunch of errors about failing to load the E:// or something like that. The phone still would not boot up.
I downloaded minimal fastboot thinger on my windows 8.1 laptop and tried to flash a new image of 5.0.1 on it, IIRC I received errors about E:// again
Got Wugfresh NRT and tried TWRP wiped all (still saw some stuff about E:// failing to mount and such) then tried to unroot flash stock with soft brick/bootloop checked.
Still bootlooped for over an hour when I started it up.
Tried flashing 4.4.4 instead. It worked. Phone booted up. Gallery/Camera do not work however at this point. Tried updating to 5.0.1.... phone restarted bootloop for 8 hours and counting.
Flashed 4.4.4 again, Followed Full Driver Installation Guide in NRT exactly. Tried Flash Stock + Unroot with Device is on/Normal checked this time instead. Now it has been colored dots screen for about 20 minutes.
So I can load 4.4.4 but no matter how I've tried to install lollipop 5.0.1, it stays on booting screen forever.
What do?
Thank you so much in advance and apologies for being a noob.
EDIT: More googling today. Looks like my E:/Persist partition is corrupted or something, trying to figure out how to repair it right now.
Anjo_Smash said:
So let me start by saying I am 100% a noob, and I have read many threads trying to get to the bottom of my problem to no avail. I am sorry if there is a solution for my problem somewhere, I've been working on this issue for 24 hours and have yet to find it.
My girlfriend was apparently using google maps on here relatively new phone (running 5.0.1) and it crashed. Upon restarting it was stuck on the coloured dots screen for several hours. She has not installed any third party apps, only those from the playstore and not too many of them at that.
I tried factory reset and received a bunch of errors about failing to load the E:// or something like that. The phone still would not boot up.
I downloaded minimal fastboot thinger on my windows 8.1 laptop and tried to flash a new image of 5.0.1 on it, IIRC I received errors about E:// again
Got Wugfresh NRT and tried TWRP wiped all (still saw some stuff about E:// failing to mount and such) then tried to unroot flash stock with soft brick/bootloop checked.
Still bootlooped for over an hour when I started it up.
Tried flashing 4.4.4 instead. It worked. Phone booted up. Gallery/Camera do not work however at this point. Tried updating to 5.0.1.... phone restarted bootloop for 8 hours and counting.
Flashed 4.4.4 again, Followed Full Driver Installation Guide in NRT exactly. Tried Flash Stock + Unroot with Device is on/Normal checked this time instead. Now it has been colored dots screen for about 20 minutes.
So I can load 4.4.4 but no matter how I've tried to install lollipop 5.0.1, it stays on booting screen forever.
What do?
Thank you so much in advance and apologies for being a noob.
Click to expand...
Click to collapse
If I can bet it must be a corrupted persist partition. Lollipop will not boot if its gets corrupted but kitkat will do. If you could tell what is the actual error you see in twrp or cwm recovery then we could identfy the actual problem. But I am 90% sure the mount error is about persist partition.
bitdomo said:
If I can bet it must be a corrupted persist partition. Lollipop will not boot if its gets corrupted but kitkat will do. If you could tell what is the actual error you see in twrp or cwm recovery then we could identfy the actual problem. But I am 90% sure the mount error is about persist partition.
Click to expand...
Click to collapse
You are correct sir I literally just identified that as the problem 5 minutes ago. Now the question is how do I fix it.
Anjo_Smash said:
You are correct sir I literally just identified that as the problem 5 minutes ago. Now the question is how do I fix it.
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Click to collapse
I made a thread about it. Here it is http://forum.xda-developers.com/google-nexus-5/general/guide-to-fix-persist-partition-t2821576
bitdomo said:
I made a thread about it. Here is it http://forum.xda-developers.com/google-nexus-5/general/guide-to-fix-persist-partition-t2821576
Click to expand...
Click to collapse
I'm actually looking at that right now! Downloading Java and Android SDK atm. Of course still a little shaky on a couple terms in your guide hopefully I can sort it out. Really confused as to how Google Maps on a vanilla nexus 5 could corrupt a partition like that, its all google endorsed and official. They should be fixing my phone not me lol.
Anjo_Smash said:
I'm actually looking at that right now! Downloading Java and Android SDK atm. Of course still a little shaky on a couple terms in your guide hopefully I can sort it out. Really confused as to how Google Maps on a vanilla nexus 5 could corrupt a partition like that, its all google endorsed and official. They should be fixing my phone not me lol.
Click to expand...
Click to collapse
If you want to make it quick then allow me to join to your pc through teamviewer. Send your ID and Passowrd to my e-mail: [email protected]
If you try to do it alone and you face a problem then I might not be here, because it is already past 11:30pm here.
bitdomo said:
If you want to make it quick then allow me to join to your pc through teamviewer. Send your ID and Passowrd to my e-mail: [email protected]
If you try to do it alone and you face a problem then I might not be here, because it is already past 11:30pm here.
Click to expand...
Click to collapse
Thanks for the offer. I'll try on my own and get back to you maybe tomorrow if I can't get it down.
Alright so I am definitely having problems running adb shell. even if I change the directory in cmd to my adb.exe location (android\android-sdk\platform-tools) I keep getting the error adb shell is not a recognized blah blah blah....
NVM got it working. Whenever I get frustrated enough to make a post I end up finally finding a solution.
ALRIGHT I have Lollipop up and running thanks to your guide on fixing persist partition. Thank you so much! Question: I have a nexus 5 and it does not have an sd card. I'm not sure how to proceed in doing the steps you described involving mac addresses. I did use a hex editor and make those files, but not sure where to put them in my phones internal storage, and how to direct adb to said location. Any help with that?
Anjo_Smash said:
ALRIGHT I have Lollipop up and running thanks to your guide on fixing persist partition. Thank you so much! Question: I have a nexus 5 and it does not have an sd card. I'm not sure how to proceed in doing the steps you described involving mac addresses. I did use a hex editor and make those files, but not sure where to put them in my phones internal storage, and how to direct adb to said location. Any help with that?
Click to expand...
Click to collapse
Just copy them to the root of your internal storage, then follow the guide.
I mean you just open the phone's internal storage from your PC and you dont open any folder. You just copy it there.
The guide is for nexus 5, but some people refer to the internal storage as sdcard too. I know it is a bit confusing. Thanks to point it out. I will make clear in my guide now.
AH I see ok I will do that tonight. Ran in to another problem though it may be related to the mac address thing I haven't done yet, not sure how that all works. The phone randomly restarts every few minutes and it won't connect to the carrier either. Also if it matters I left the boot loader unlocked for now until the phone is working properly, if that affects anything.
Anjo_Smash said:
AH I see ok I will do that tonight. Ran in to another problem though it may be related to the mac address thing I haven't done yet, not sure how that all works. The phone randomly restarts every few minutes and it won't connect to the carrier either. Also if it matters I left the boot loader unlocked for now until the phone is working properly, if that affects anything.
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Click to collapse
The lock state of the bootloader does not matter, but this random reboots after a few minutes is something to worry about. Your phone should not do that after formating persist partition.
bitdomo said:
The lock state of the bootloader does not matter, but this random reboots after a few minutes is something to worry about. Your phone should not do that after formating persist partition.
Click to expand...
Click to collapse
Should I try formatting it again?
Anjo_Smash said:
Should I try formatting it again?
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Click to collapse
Give another try formating persist, but I am here now. So, if you want I can do everything for you through teamviewer. You just have to send the log in informations to my email address.
bitdomo said:
Give another try formating persist, but I am here now. So, if you want I can do everything for you through teamviewer. You just have to send the log in informations to my email address.
Click to expand...
Click to collapse
Ok I'm going to install team viewer then.
bitdomo said:
Give another try formating persist, but I am here now. So, if you want I can do everything for you through teamviewer. You just have to send the log in informations to my email address.
Click to expand...
Click to collapse
I'm all set up, so let me know when you are available friend, thanks for your help.
Anjo_Smash said:
I'm all set up, so let me know when you are available friend, thanks for your help.
Click to expand...
Click to collapse
I am here, send the login infos -> [email protected]