Cannot recieve or make calls after new Nov 14 update - AT&T Samsung Galaxy Note 8 Questions & Answers

Anyone else having issues with not being able to make or recieve calls? After the update, if I try to make a call, it hangs up right away. No one can call me as well.

adocorp said:
Anyone else having issues with not being able to make or recieve calls? After the update, if I try to make a call, it hangs up right away. No one can call me as well.
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I have exactly same problem on my 2 Notes. I fix one by resetting phone app but second one not working all all.

I resolved my issue by turning off Enhance LTE, reboot phone then turning back on Enhance LTE.

adocorp said:
I resolved my issue by turning off Enhance LTE, reboot phone then turning back on Enhance LTE.
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I will try this and let you know... Thank You

adocorp said:
I resolved my issue by turning off Enhance LTE, reboot phone then turning back on Enhance LTE.
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YEP. That did it.. THANK YOU !!!!

Check the news about AT&T. Earlier this evening there was a nationwide outage with voice service. Apparently, all AT&T said via Twitter was to "restart your phone. It may take several restarts.". Typical AT&T customer service I guess.

My Wi-Fi calling seems to not be working properly. It is not as aggressive in low service situations like in the past.

Escobar27 said:
My Wi-Fi calling seems to not be working properly. It is not as aggressive in low service situations like in the past.
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Mine is always on no matter if my network signal is strong or not.
On Edge of Note

Related

[Q] Any news about ghost calls ?

Hi guys,i,m in Italy,unfortunatly the LG assistant service dosen,t give us any hope for a new fix for this bug,waht is the sitaution in other countries?
i did't noticed this problem.
If you do not use 3g and internet. Try use only 2g signal and edge speed. I heard that's working.
adixtra said:
i did't noticed this problem.
If you do not use 3g and internet. Try use only 2g signal and edge speed. I heard that's working.
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The "Ghost Calls" also appears with 2G only! I think it's an bug in the Baseband! That's the reason why i flashed back to Froyo... On Froyo i never noticed any Ghost call or another Phone bug!
beatles1312 said:
The "Ghost Calls" also appears with 2G only! I think it's an bug in the Baseband! That's the reason why i flashed back to Froyo... On Froyo i never noticed any Ghost call or another Phone bug!
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What do you mean with ghost calls? I have experienced that communication freezes completely and only a boot can get it going. With 3G turned off it never happens. After switching off 3G people has stopped complaining about me not answering the phone when they call me.
raskall said:
What do you mean with ghost calls? I have experienced that communication freezes completely and only a boot can get it going. With 3G turned off it never happens. After switching off 3G people has stopped complaining about me not answering the phone when they call me.
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The O3D is in 2G only mode & everybody that try to call me hears the dial tone but my phone is not ringing.
On 3G/2G auto mode it's the same! The issue is not on every call. Only sometimes.
The next bug with GB is, that the phone don't find the radio signal after a garage etc. without connection. After an reboot everything is fine & the radio signal is ok!
The mobile Internet connection is also not working well! I have full radio signal & HSDPA but the internet is not working! Again reboot & all works well...
With Froyo everything is ok & i have no problems with the Phone function!
21b fixed the data dropping out problem for me and much better battery life. I think when the data drops out the phone eats the battery trying to re-connect.
Sent from my LG-P920 using xda premium
mad_sunday said:
21b fixed the data dropping out problem for me and much better battery life. I think when the data drops out the phone eats the battery trying to re-connect.
Sent from my LG-P920 using xda premium
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I have also tried V21B but i get the same problems on some calls...
Now i'm trying the new V20B! I really hope that LG have fix it! Battery Monitor is still broken... On all GB ROM's from LG
same problem
I have the same problem, ghost calls, right now my phone is in service, I'm curious if they solve the problem and by what method.
raskall said:
What do you mean with ghost calls?
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There is an 8 pages long thread about this problem here:
http://forum.xda-developers.com/showthread.php?t=1368386
The issue is happening less often when you use 2G only mode but the problem is still there. Also on my device the loss of connectivity doesn't occur only on 3G & mobile data but also with the WiFi.
When I activate the airplane mode and then I switch back, the WiFi fails to reconnect and only after rebooting the problem is solved.
Does anyone have the same issue?

Nexus 5 - Dropping network

My S3 died last week so I purchased a Nexus 5 and I've had nothing but issues with it since.
In 6 days it has dropped network about 10 times and just displays 'Emergency calls only' until I reboot it. It seems to be completely random.
Twice it has done it whilst streaming over 4g from YouTube, but it has also just done it whilst dormant overnight. I woke up the other day to find 'Emergency Calls Only' despite it being fine when I went to sleep.
After searching google I can now see that this seems to be a common issue with Nexus 5.
I'm seriously considering taking it back and getting something else, although I'd love to keep it if it works properly. Does anyone know the cause of the issue or have any workarounds? As I use the phone for out of hours calls for work, I can't afford to have it drop network whilst in my pocket and me not know about it...
BurnCK said:
My S3 died last week so I purchased a Nexus 5 and I've had nothing but issues with it since.
In 6 days it has dropped network about 10 times and just displays 'Emergency calls only' until I reboot it. It seems to be completely random.
Twice it has done it whilst streaming over 4g from YouTube, but it has also just done it whilst dormant overnight. I woke up the other day to find 'Emergency Calls Only' despite it being fine when I went to sleep.
After searching google I can now see that this seems to be a common issue with Nexus 5.
I'm seriously considering taking it back and getting something else, although I'd love to keep it if it works properly. Does anyone know the cause of the issue or have any workarounds? As I use the phone for out of hours calls for work, I can't afford to have it drop network whilst in my pocket and me not know about it...
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Update radio or android, try different radios or reinsert sim. The network drop issue has been fix in 4.4.3
GtrCraft said:
Update radio or android, try different radios or reinsert sim. The network drop issue has been fix in 4.4.3
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Do I have to root to try different radios? Android was updated when I got the phone and it's now on 4.4.4
BurnCK said:
Do I have to root to try different radios? Android was updated when I got the phone and it's now on 4.4.4
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You have to unlock the bootloader to try different radio's. There is a thread about it in the general section. Try to reinsert the sim first. It fixed it for me when I had the issue
GtrCraft said:
You have to unlock the bootloader to try different radio's. There is a thread about it in the general section. Try to reinsert the sim first. It fixed it for me when I had the issue
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OK I'll try the sim first before unlocking bootloader. Thanks
BurnCK said:
OK I'll try the sim first before unlocking bootloader. Thanks
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There is a thanks button for that [emoji6]
GtrCraft said:
There is a thanks button for that [emoji6]
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OK so I tried re-inserting the sim but still dropping network. The weird thing is that it has done 3 times in the exact same location on my way to work whilst I've been streaming. It's as if it loses 4g signal in that location but then fails to switch to 3g and instead I get left with no network connection / no bars (empty triangle). It then fails to pick up the network again until I reboot (tried re-registering on network and airplane mode on/off).
BurnCK said:
OK so I tried re-inserting the sim but still dropping network. The weird thing is that it has done 3 times in the exact same location on my way to work whilst I've been streaming. It's as if it loses 4g signal in that location but then fails to switch to 3g and instead I get left with no network connection / no bars (empty triangle). It then fails to pick up the network again until I reboot (tried re-registering on network and airplane mode on/off).
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Hmmm that sounds like an apn or carrier issue. Maybe they can help you
GtrCraft said:
Hmmm that sounds like an apn or carrier issue. Maybe they can help you
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OK so re-inserted sim and spoke to O2 who said settings are ok. However, it did it again this morning in the same location. That's 12 times in 8 days I've had the phone, 4 of those in the same location (give or take 100m).
I think I'll take the phone back before unlocking bootloader and trying a new radio, but any other suggestions before I do that ? Factory reset ?
BurnCK said:
OK so re-inserted sim and spoke to O2 who said settings are ok. However, it did it again this morning in the same location. That's 12 times in 8 days I've had the phone, 4 of those in the same location (give or take 100m).
I think I'll take the phone back before unlocking bootloader and trying a new radio, but any other suggestions before I do that ? Factory reset ?
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You have drops in the same location? Is that only with the N5 or with other phones too?
GtrCraft said:
You have drops in the same location? Is that only with the N5 or with other phones too?
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I never had it with my S3 in 2 years, using the same route into work every day. I can't remember my S3 ever dropping network once....or if it did it picked up the network again automatically. Only difference was I wasn't on LTE with that.
It's not just that location though, it's happened 8 other times in other place nowhere near. I only made note of the same location because it's where I get off the tram coming into work. This morning I wasn't streaming or anything, it was just in my pocket, but I'd installed light flow to audibly alert me when it lost connection.
BurnCK said:
I never had it with my S3 in 2 years, using the same route into work every day. I can't remember my S3 ever dropping network once....or if it did it picked up the network again automatically. Only difference was I wasn't on LTE with that.
It's not just that location though, it's happened 8 other times in other place nowhere near. I only made note of the same location because it's where I get off the tram coming into work. This morning I wasn't streaming or anything, it was just in my pocket, but I'd installed light flow to audibly alert me when it lost connection.
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Maybe set it to 3g instead of LTE, or else RMA/send the device
GtrCraft said:
Maybe set it to 3g instead of LTE, or else RMA/send the device
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Yeah I've seen suggestions about changing to 3g, but that defeats the object of me having an LTE phone and paying for 4g service. Thanks, I think I'll take the phone back. My mate has an N5 and although he said he'd experienced it in the past, he hasn't since being on 4.4.3 / 4.4.4
BurnCK said:
Yeah I've seen suggestions about changing to 3g, but that defeats the object of me having an LTE phone and paying for 4g service. Thanks, I think I'll take the phone back. My mate has an N5 and although he said he'd experienced it in the past, he hasn't since being on 4.4.3 / 4.4.4
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Definitely taking it back...just done it again whilst in work.
BurnCK said:
Definitely taking it back...just done it again whilst in work.
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OK so I've been and swapped my N5 for a new one...they also gave me a new sim. Fingers crossed !!
I guess I am too late to add anything but anyway here is what I did and may be of help. After pulling out the sim, use a pencil eraser and rub it across the contacts on the sim card. If the contacts somehow get too much oil residue from finger tips or other "impurities" on the contact, you will get incomplete contacting sometimes and it works other times. The eraser will clean those contacts up for a better dirt free connection. When I was a electronics tech in the hi tech field, I fixed many issues that were just contact problems and the eraser did the trick. I have had this same problem on my other phones (blackberries and androids) and it seemed to work.
AndroidMilos said:
I guess I am too late to add anything but anyway here is what I did and may be of help. After pulling out the sim, use a pencil eraser and rub it across the contacts on the sim card. If the contacts somehow get too much oil residue from finger tips or other "impurities" on the contact, you will get incomplete contacting sometimes and it works other times. The eraser will clean those contacts up for a better dirt free connection. When I was a electronics tech in the hi tech field, I fixed many issues that were just contact problems and the eraser did the trick. I have had this same problem on my other phones (blackberries and androids) and it seemed to work.
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Click to collapse
Thanks. Either the new phone or the new sim seem to have fixed the issue. I've not had a network disconnect since (been 5 days now).

Strange call out issue

So to explain, I am unable to call out, I receive either a mobile network not available or out of service area upon call out... but I can receive calls, sms, and Sprint LTE... If I restart my phone with 3G only, it works fine, I can enable LTE, and things work fine until I restart with LTE enabled, it's than back to the same. I've flashed back to stock, didn't seem to effect the issue in the slightest. Any ideas? Thanks in advance
saramon said:
So to explain, I am unable to call out, I receive either a mobile network not available or out of service area upon call out... but I can receive calls, sms, and Sprint LTE... If I restart my phone with 3G only, it works fine, I can enable LTE, and things work fine until I restart with LTE enabled, it's than back to the same. I've flashed back to stock, didn't seem to effect the issue in the slightest. Any ideas? Thanks in advance
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https://productforums.google.com/fo...ce=footer#!msg/nexus/Or6_6zCtBwc/j5CP8vy4jGAJ
I have same problem. Going to try to go to 4.4.2.
mill1321 said:
https://productforums.google.com/fo...ce=footer#!msg/nexus/Or6_6zCtBwc/j5CP8vy4jGAJ
I have same problem. Going to try to go to 4.4.2.
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Click to collapse
Can confirm going to 4.4.2 fixes the problem. Wish I didn't buy a used GS3 thinking that my phone was broken. Obviously sprint support had no clue that the 4.4.4 update broke the cdma radio.

Calling issues? Advanced Calling?

I recently got a GS6 and I'm having problems with calling/receiving calls.
When calling/receiving usually the other person can not hear me talking but I can hear them. Sometimes they can hear me for 30 seconds or so then they can't hear me anymore. I disabled and enabled Advanced Calling and restarted my phone and it seemed to work for one phone call. I only tested it on a short call though so it could of stopped working during the call.
I tried disabling Advanced Calling and made a call right away without restarting and the person could still not hear me. I did see my phone dropped to 1X during the call this time. Does it take time when switching off Advanced Calling for something to happen on Verizon's network?
Anybody else have this issue or a fix? I'd rather not have to do a full reset.
Thanks.
Edit: Just deleted dalvik cache and cache partition in FlashFire and it seems to be working. Will update if I have the problem again.
I was dropping calls regularly. I disabled AC and I have not dropped a call since. I would 'reboot' and double check to see it is indeed off
Sent from my SM-G920V using Tapatalk
we had to call and verizon had to "program" some stuff for AC. Try that. worked on this end.
I have this same issue. It has happened to me mid conversation. It is annoying. I didn't have this issue with my G3. I thought it might be because I'm running a room that is debloated. I'm trying to hold on to this phone because I'm hoping the next update to 5.1.1 will fix this issue. If not I'm going back to LG.
Sent from my Nexus 7 using XDA Free mobile app
Well it stopped working again today. Grr.
nessnet said:
I was dropping calls regularly. I disabled AC and I have not dropped a call since. I would 'reboot' and double check to see it is indeed off
Sent from my SM-G920V using Tapatalk
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With AC off you won't be able to talk and use data at the same time which is a deal breaker for me.
craazy82013 said:
we had to call and verizon had to "program" some stuff for AC. Try that. worked on this end.
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Click to collapse
Did you have problems activating AC on your phone? If you don't have it added to your account you have to do that first.
Bxrider117 said:
I have this same issue. It has happened to me mid conversation. It is annoying. I didn't have this issue with my G3. I thought it might be because I'm running a room that is debloated. I'm trying to hold on to this phone because I'm hoping the next update to 5.1.1 will fix this issue. If not I'm going back to LG.
Sent from my Nexus 7 using XDA Free mobile app
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Click to collapse
I'm running CleanROM 1.5. I might try flashing it again to see if that fixes it. If not then I will try stock. The problem with 5.1.1 is that it probably won't have root.
Root stock, I have not noticed this issue and this week has been a big phone call week. Lots of long conf calls many times a day.
krelvinaz said:
Root stock, I have not noticed this issue and this week has been a big phone call week. Lots of long conf calls many times a day.
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Thanks for posting.
I re-flashed CleanROM 1.5, so hopefully that fixes it. If not I will try stock.
Re-flashing CleanROM 1.5 did not fix it. I guess I will have to try stock now.
BTW it is quite possible that you are just in an error with bad signal too.
krelvinaz said:
BTW it is quite possible that you are just in an error with bad signal too.
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I guess that's possible but I have 2 bars on Band 4. I could try locking into Band 13 but that is congested at times in my area.
Bars are misleading, look at signal strength instead.
krelvinaz said:
Bars are misleading, look at signal strength instead.
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Around -105 dBm. You would think if there was reception issues the call would completely drop.
When I lived in an area that had a signal level of -100 to -110 I would sometimes have calls drop and Verizon stated I was in a fringe area and would let me out of my contract.
mark-in-dallas said:
When I lived in an area that had a signal level of -100 to -110 I would sometimes have calls drop and Verizon stated I was in a fringe area and would let me out of my contract.
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The thing is only B4 is that high. B13 is around -93dBm.
I planned on doing a test today to see if I stand by a window where I get better signal if that would help. The call went through fine today. I checked LTE Discovery during the call and it said I was on B13 though. Around 10 minutes later the phone was back on B4. I made a call then and the person could not hear me. LTE Discovery was saying around 114dBm. I moved maybe 4ft and the dBm was around 106 and then the person could hear me. If I move 12ft more I'm by a window where I get 99dBm.
So when I sit at my desk I can't make any calls and will have to get up if I'm on B4. I wish I could force the phone to use B13 during calls.
Another issue I had the other day was my phone was only connecting to 1X even though I was in an area that had good 4G. I've always heard Samsung had crappy radios. The only times I would get 1X on my last phone (Droid DNA) was when I was in the middle of nowhere. Wish I would of noticed these issues sooner so I could of returned the phone. :-/

Loss of 4g signal when receiving a call

Well the problem of receiving a call and losing the 4g signal and therefore the Internet has a solution? Or is it a problem that characterizes the oneplus :confuso:
??? if you mean that when you receive a call 4G turns to 3G thats just how it works, as voice has a different signal frequency to 4G. Some sim companies will support some phones to have VoLTE or Voice over LTE basically allowing you to keep your 4G signal while calling and have a higher definition and quality of call. But ye its not an issue normally thats just how it works.
Mofo50C said:
??? if you mean that when you receive a call 4G turns to 3G thats just how it works, as voice has a different signal frequency to 4G. Some sim companies will support some phones to have VoLTE or Voice over LTE basically allowing you to keep your 4G signal while calling and have a higher definition and quality of call. But ye its not an issue normally thats just how it works.
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Click to collapse
No. I mean that when entering a call, the data is cut off as if it were turned off. And when the call ends, the data signal comes back, this has never happened to me only with the oneplus. And it's annoying to be downloading or playing and losing because of this problem
avirale123 said:
No. I mean that when entering a call, the data is cut off as if it were turned off. And when the call ends, the data signal comes back, this has never happened to me only with the oneplus. And it's annoying to be downloading or playing and losing because of this problem
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Click to collapse
I just told you it's normal for it to turn from 4g to 3g when your in a call
Mofo50C said:
I just told you it's normal for it to turn from 4g to 3g when your in a call
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It can not be normal that when a call is received, the data is deactivated
Data goes off when in call. Wifi will still work im call if connected to it
avirale123 said:
It can not be normal that when a call is received, the data is deactivated
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Omg you asked the question I answered you and now your arguing with me do you want an answer or an argument?
Mofo50C said:
Omg you asked the question I answered you and now your arguing with me do you want an answer or an argument?
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You didn't understand his question.
Whenever he's on a call, the data gets deactivated, not going from 4G to 3G, not even down to H... He can't use the internet at all, and that's his problem.
BunnyPig said:
You didn't understand his question.
Whenever he's on a call, the data gets deactivated, not going from 4G to 3G, not even down to H... He can't use the internet at all, and that's his problem.
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Click to collapse
Ok well I don't know then if it comes back after the call ends it 100% has something to do with the SIM carrier or the network type.
Mofo50C said:
Ok well I don't know then if it comes back after the call ends it 100% has something to do with the SIM carrier or the network type.
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You seemed pretty confident a few posts back to start an argument over it ...
only4dank said:
You seemed pretty confident a few posts back to start an argument over it ...
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He wasn't explaining it properly and it clearly doesn't affect anything at all. If it loses 4g during call and comes back after call then it's probably fine that's why i was confident it probably had something to do with the way his network is configured other than that in still confident it's normal
Mofo50C said:
He wasn't explaining it properly and it clearly doesn't affect anything at all. If it loses 4g during call and comes back after call then it's probably fine that's why i was confident it probably had something to do with the way his network is configured other than that in still confident it's normal
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As he mentioned very clearly in his 2nd post (pretty clear in first)... When he makes a phone call, during that call he cannot access internet (aka mobile data). Not once did he say anything about switch from 4G to 3G (like you randomly for some reason said was happening, even though it wasn't).
What isn't clear is what you are trying to say without punctuation !
only4dank said:
As he mentioned very clearly in his 2nd post (pretty clear in first)... When he makes a phone call, during that call he cannot access internet (aka mobile data). Not once did he say anything about switch from 4G to 3G (like you randomly for some reason said was happening, even though it wasn't).
What isn't clear is what you are trying to say without punctuation !
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Click to collapse
Well maybe, just mabe the way his mobile data is configured to be 4g only. Just thinking...
Normally 4g shuts off on voice calls if not on VoLTE.
Mofo50C said:
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Click to collapse
The change from 4g to 3g is normal when I make the call. When I receive the call this does not happen, it is as if the mobile data (Internet access) was deactivated. When playing online, I receive a call immediately, I lose my Internet connection due to the call, it happens on the Oneplus 5 and 6.
rhai said:
Well maybe, just mabe the way his mobile data is configured to be 4g only. Just thinking...
Normally 4g shuts off on voice calls if not on VoLTE.
Click to expand...
Click to collapse
It happens in any type of network. When receiving a call immediately the mobile data is disabled
Yes, if you do not have VoLTE enabled for whatever reason (carrier might doesn't support it) you will lose mobile data once the connection downgrades to 3g for the call. This is completely normal. It does come back after the call is finished, as it is the case in your scenario as well. There is nothing you can do about it as far as I know, except getting VoLTE to work.
Seems normal to me. Classic 3G networking only uses one antenna. So when a call is placed, Data is cut off.
With H+ (3G+), which uses two combined antennas, you can have calls and Data at the same time, but it won't always work. It's always been like that for me on all my phones !
All in all, it's related to your network, that's just how it works. Only VoLTE would really solve that.
Go into the settings of your phone app, go to Sim and Network and make sure you have 2G/3G/4G automatic selected. If not select it and reboot then call mom
Firstly, make sure your provider supports volte. Next, make sure your apns are correct on your sim to support this. Then try this: https://forum.xda-developers.com/on...te-forcefully-activated-t3797538/post76670517
For those of you in the USA that may have issues using text or voice over WiFi but NOT over volte, the above may help you as well. I know it helped me.

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