SIM not detected after dropping phone - ONE Q&A, Help & Troubleshooting

Hello! I've had the ONO (A0001) for about 3 years and it has been more than adequate for my needs. It has had a few drops along the way, but nothing terrible. Was always kept in a Diztronic case with screen protector. Been running the Resurrection
Remix ROM (Android 7.1.1) very stable since the start of the year.
However, after its latest fall (it actually landed screen first!), I've noticed that my ONO has stopped recognizing the SIM altogether. I've tried reinserting the SIM card, network reset, rebooting, cleared the 'Phone' and 'SIM Toolkit' app caches, wiped cache in TWRP, but to no success. Interestingly, WiFi still works. Attempting to access 'Cellular Networks' from 'Wireless & Networks' to change 2G-3G-LTE returns "com.android.phone has stopped" at every attempt.
Has anyone every experienced this before and knows how to fix it? I have a sick feeling that this may be a hardware problem.

xFalcon1986 said:
Hello! I've had the ONO (A0001) for about 3 years and it has been more than adequate for my needs. It has had a few drops along the way, but nothing terrible. Was always kept in a Diztronic case with screen protector. Been running the Resurrection
Remix ROM (Android 7.1.1) very stable since the start of the year.
However, after its latest fall (it actually landed screen first!), I've noticed that my ONO has stopped recognizing the SIM altogether. I've tried reinserting the SIM card, network reset, rebooting, cleared the 'Phone' and 'SIM Toolkit' app caches, wiped cache in TWRP, but to no success. Interestingly, WiFi still works. Attempting to access 'Cellular Networks' from 'Wireless & Networks' to change 2G-3G-LTE returns "com.android.phone has stopped" at every attempt.
Has anyone every experienced this before and knows how to fix it? I have a sick feeling that this may be a hardware problem.
Click to expand...
Click to collapse
Disassemble the device and reattach network antenna.Follow tutorials on Youtube for DIYs'.

Mr.Ak said:
Disassemble the device and reattach network antenna.Follow tutorials on Youtube for DIYs'.
Click to expand...
Click to collapse
Thanks. Will try that.

check ur network antenna

Hi @xFalcon1986 I had a similar issue for about one year. This may or may not help but for what it's worth, here is my experience:
Only my home network sim card would reliably work. Recently, I was traveling and once again my roaming worked for a few minutes before the phone gave me the notification: sim not found. I decided that enough was enough - I needed to figure this out or get a new phone. When I removed the problematic sim and compared i to my old home network sim, I noticed that there was tiny bit of curvature on the card. Excited about the potential, I bent the sim that would go unrecognized within a few minutes. Turns out, the first time I bent it, the side I made concave was the wrong one. After the first failed attempt, I pulled the card out again and then bent it the other way. It didn't work either and hope was fading. Just to be sure, I bent the sim one more time - this time further than I thought healthy for the sim. Turns out those cards are quite flexible! Once I inserted the sim, the network connection returned and remained for at least 20 minutes. It then went unrecognized and so I bent it once again and everything continued working.
It turns out that I need to bend the sim card once per week but besides that, my phone once again recognizes the sim.
I have no idea if you went to another phone by now but give this bendy trick a shot. The metal contacts might just have been bent a bit too much one way or the other while the phone impacted the ground. Give it a try and let us know how it worked for you. Cheers!

Nitramwin said:
Hi @xFalcon1986 I had a similar issue for about one year. This may or may not help but for what it's worth, here is my experience:
Only my home network sim card would reliably work. Recently, I was traveling and once again my roaming worked for a few minutes before the phone gave me the notification: sim not found. I decided that enough was enough - I needed to figure this out or get a new phone. When I removed the problematic sim and compared i to my old home network sim, I noticed that there was tiny bit of curvature on the card. Excited about the potential, I bent the sim that would go unrecognized within a few minutes. Turns out, the first time I bent it, the side I made concave was the wrong one. After the first failed attempt, I pulled the card out again and then bent it the other way. It didn't work either and hope was fading. Just to be sure, I bent the sim one more time - this time further than I thought healthy for the sim. Turns out those cards are quite flexible! Once I inserted the sim, the network connection returned and remained for at least 20 minutes. It then went unrecognized and so I bent it once again and everything continued working.
It turns out that I need to bend the sim card once per week but besides that, my phone once again recognizes the sim.
I have no idea if you went to another phone by now but give this bendy trick a shot. The metal contacts might just have been bent a bit too much one way or the other while the phone impacted the ground. Give it a try and let us know how it worked for you. Cheers!
Click to expand...
Click to collapse
I have a similar problem. I wanted to activate the SIM. I didn't have access to the SIM card number for activation. So I removed it to read the number. When I put it back in I started getting "not found messages". Turns out something happened to the SIM card tray, and the card slid off the tray and was stuck inside the phone! I finally got it out by bumping the phone against my hand.
I went through e-Bay and located a replacement as the original appears damaged.
Is your Macgivered solution still working? Have you gone to another phone?
Sent from my OnePlus 5 using XDA Labs

I just tried it & surprisingly it worked for me. Thanx
It worked for me
Nitramwin said:
Hi @xFalcon1986 I had a similar issue for about one year. This may or may not help but for what it's worth, here is my experience:
Only my home network sim card would reliably work. Recently, I was traveling and once again my roaming worked for a few minutes before the phone gave me the notification: sim not found. I decided that enough was enough - I needed to figure this out or get a new phone. When I removed the problematic sim and compared i to my old home network sim, I noticed that there was tiny bit of curvature on the card. Excited about the potential, I bent the sim that would go unrecognized within a few minutes. Turns out, the first time I bent it, the side I made concave was the wrong one. After the first failed attempt, I pulled the card out again and then bent it the other way. It didn't work either and hope was fading. Just to be sure, I bent the sim one more time - this time further than I thought healthy for the sim. Turns out those cards are quite flexible! Once I inserted the sim, the network connection returned and remained for at least 20 minutes. It then went unrecognized and so I bent it once again and everything continued working.
It turns out that I need to bend the sim card once per week but besides that, my phone once again recognizes the sim.
I have no idea if you went to another phone by now but give this bendy trick a shot. The metal contacts might just have been bent a bit too much one way or the other while the phone impacted the ground. Give it a try and let us know how it worked for you. Cheers!
Click to expand...
Click to collapse

Pack Leader said:
I have a similar problem. I wanted to activate the SIM. I didn't have access to the SIM card number for activation. So I removed it to read the number. When I put it back in I started getting "not found messages". Turns out something happened to the SIM card tray, and the card slid off the tray and was stuck inside the phone! I finally got it out by bumping the phone against my hand.
I went through e-Bay and located a replacement as the original appears damaged.
Is your Macgivered solution still working? Have you gone to another phone?
Click to expand...
Click to collapse
Hi! Sorry for the late reply but yes the solution is working great. Because of it, I'm still making use of my OnePlus One! I found that after the second week of bending, the sim card held the shape for about three months before I needed to bend it again.
Funny thing is that I initially also had my sim stuck inside the phone for some reason and getting it out was a real pain. However, with the bendy trick the sim had been working and I've had no trouble removing it when necessary. Hope you were able to figure something out. ?

Related

Weird thing on Orange e650

i have had my e650 for about 4 months, 2 months waiting for a screen.
I come to my phone the other day. BTW: i havent had credit for about 12 months. So opens internet explorer and types in news and it searches bing. Hold on? i havent got any credit. so i tryed google, loaded ok. facebook same.
With no credit!
No i wasnt using wifi because i was in school.
So i have been using the free internet for 1 1/2 days.
Why the free internet?
flyboy
Now they have disconnected my number.
This is related yo tour SIM card and has nothing to do with your device. Simply the different systems that check if your SIM is still alive and control your balance seem not well aligned, you were just lucky - that's all.
Iam not lucky that they disconnected my number!
Do you expect to have free surfing forever? The operator needs to make money to have the technology maintained - so pay your share or use WIFI. WIFI in the device is a main reason for the S710.
Im not thick
I discovered it wont read sim cards now for some strange reason.
So i might take it apart and fix it if i can.
Accessing the SIM requires to completely disassemble the device. There is nothing which could break either in that area, so I doubt that it will help.
Cross check if the same SIM runs in other devices - and if so then try to clean the SIM slot with medical alcohol and some cardboard that fits the thickness. If you are careful you will not break or bend any contact.
What is the message that device tells you when you try to use the SIM card?
Well brief history:
I got given 3 voxes
man said fix 1, you can keep the other two.
Made a good one out the two
Kept it and it works.
So i know how to take it apart. And i have had probs with muck getting in the top part of phone before so its probly muck. As you say i will clean it will alcohol wipes and get back to you!
thanks
flyboy
btw: i just get the message when you dont have the sim card in.
and have tried in 02 XDA II and works fine.
I tryed cleaning the contacts but it still wont read sim cards.
Could it be something in the rom?
flyboy
If you have some spare parts from other devices, just swap the upper PBA to see if it is a HW fault. I doubt it is a ROM problem, but you can swap ROMs as well to check.
What is the error message?
Can it just not find a network?
Is the SIM tollkit available (an additional menu item that links to the SIM card)?
Did you mess around with SIM unlocking tools (they may ruin your encrypted area on the device that holds IMEI, CID, Serial SIMLock end so on)? The encrypted area is not touched by any ROM update.
The phone acts like there is no sim in. I have tryed cleaning the contacts but no luck. I might try and flash a new rom to it. But as spare parts go i will have to wait till my Uncle gets back from work because i give them to him for his e650.
flyboy
So ive swapped sim slot and mainboard and the phone still says "no sim or sim invalid. But it works on my xdaII. I just dont get it!
can anyone help?
flyboy
Well i have changed almost everything and the sim still wont work on a vox.
new sim should come soon.
flyboy

Antenna or SIM

I bought a new OPO,
When i opened the box it looked so cool! i booted the device and then saw the beautiful screen. But then the horror started.
I opened the sim slot. put in my Nanosim and closed it. It asked for my pincode... When i enter my pincode it just went to the mainscreen and gave NO signal. Then 5 seconds later it asked me to enter the pincode again....
Over and over and over. So i thought..... My nanosim is bricked! i went to my provider and gotten myself a NEW MICROSIM. I plugged it into the phone and 1 2 3 guess what..... Same problem. i kept trying and trying watched 50 videos on how to plug in your simcard correctly...Still the same problem. I tried my dads sim, my moms sim (different carrier)....SAME PROBLEM.
Then i unlocked the bootloader, rooted it and flashed Oxygen on it. Guess what.... Same problem. Flashed back to CM11. Same problem.
I think its either an antenna problem, or a simreader problem. Anyone have any idea what i could do and what this issue might be? Also i received the phone in this state. The day itself i already contacted customer support with my complaint. So i assume this is warranty right?..
Heres a small video i made for the support about my problem.
https://www.youtube.com/watch?v=PgESNaPO7Xc
Thanks lads
I assume you put the sim correctly as you stated, that is the metal contacts facing downwards. Also, have you tried resetting the phone from the setting menu? Another option would be to dial *#*#4636#*#* and choise the correct network option from the phone menu.
Well, what should i set the network to typing in that *#*#4636#*#*?

[Q] Possible hardware fault

Hi all.
Received a supposedly new Galaxy S6 today and the seal was broken.
All seemed OK with phone so accepted it.
Put in a 3 sim card as phone is unlocked. Problem is it just says "Not connected to network" when trying to make a call. Though it has received 2 text messages and I managed to send one after the phone tried to send it for 30 minutes. Phone also isn't showing any data connection. It's been tried with the sim out my old phone and also with a new sim from 3 store today. Sim had been in phone for approx 8 hrs before I run out of ideas.
So the phone definitely works. Just can't seem to figure out why its not working properly . I'm thinking it likely hardware fault though would like anyones opinions or suggestions.
Cheers for reading the post
Mark
The new SIM card probably is not yet activated. Bring your S6 back to your telecom provider so they can test there with a working SIM. If it does not work then it maybe a hardware problem. Have them replaced your S6 if it is.
Sim was activated. 3 store tried it in another phone and it worked ok.
To make matters worse. I put nano sim converter inside Galaxy S3 to test my old phone. Couldn't get it out and bent pins inside phone DOH!
After leaving the store and arriving home my phone was showing full signal and the '3' symbol. Unfortunately would still not send a text or make a call.
My conclusion is that the phone isn't quite reading the Sim properly.
My decision now is to either wait till the seller replies(Who I don't trust) to numerous messages I have left or just send it off to Samsung for repair.
Cheers for replying
Mark
Send to Samsung for repair.
I've sent the phone back to seller.
I'm beginning to doubt myself though after this nightmare. This is going to be a long story....
When the S6 arrived I had to cut my micro sim down out of my S3 to nano size. I'm quite a perfectionist when it comes to stuff like this and did a good job. Though as the S6 didn't hold a signal I went into 3 store for brand new nano sim. Put it into the S6 instore and it was the same. Though they said wait up to four hours for it to register properly. Went home and after 6 hours still no luck. So I decided to try it in my S3.
This is when the nightmare began.
As I needed it micro size I cut out a template to put nano sim in. When trying to insert it in I wasn't happy. So I tried to take it out and the tip caught hold of the sim reader pins and came away. So I had a bit of plastic stuck in sim reader. Boy could I not get it out. So had no option but to buy a new sim/Mem card reader. Local shop wanted a tenner for one. Had no option so bought it along with a proper nano to micro sim housing and went along home.. Fitted it and then went along to the 3 store armed with both S3 and S6 to make sure I could either get the S6 working and if not get the sim put in the S3.
This is where my next dumb moments was. So I didn't lose the nano to Micro template I partially slotted it into the S3 sim reader.
Got to 3 store, explained S6 wasn't working with new nano sim and asked if they could check the sim was ok. They tried it in a HTC and it worked fine.
So this to me proved the S6 was faulty.
So I asked if they would put it into my S3 to show it worked ok in that.
So they went to put the Sim in my S3 and couldn't get the template out as i'm not sure if they pushed the sim converter all the way in!! As no sim was in the template the pins had hooked onto it. So ended up damaging the sim reader again. Jesus!!
So no working phone again. Just an apparent working nano sim.
Got home ordered ANOTHER sim/mem reader.
To get me connected I ended up taping the nano sim in place on the S3 and part of an old credit card on top so the rear cover put pressure on the sim as well. This was after cutting away the top part of the original sim reader to get the plastic out and to expose the pins. LO and behold it worked!!! Full signal just like I normally get and H+ data
So I've had a phone for last 24hrs working and got home tonight to find the new sim/card reader had arrived. Thought wow that was quick delivery. Took sim out and thought i'd give S6 one last try as I install the new sim reader. . Still no luck getting stable signal so boxed up S6 to return. Put sim into S3 with proper template AND you'll never guess what........ITS DOING EXCACTLY THE SAME THE S6 WAS!!!!
S3 now keeps dropping signal and going into emergency only calls. I'm thinking why didn't I just not touch it.
So is it possible that the 3 network throws a Dummy every time you swap sim into different phones??? Its just strange the S3 is doing excactly what the S6 was. Or could the S6 be upsetting the sim?
God i'm really baffled as there always seems to be more than one factor into the equation of whats wrong.
Now I'm just waiting to get hold of another sim to try or just hope after leaving my S3 on overnight it might settle down.
God phones....I hate em LOL
Just to clear up the Sim issue with the S3. Even though it was connected on the '3' network and not receiving calls. I happened to check the manual network provider list again and it was showing the '3' network twice in the list. Clicked on the one it wasn't auto selecting and S3 is working fine again. Tried the Sim in the S6 again hoping that may have been the problem also. Again the S6 manual network provider was showing the '3' network twice in the list....But unfortunately still didn't connect to network properly.
So S6 definitely going back Monday.
Anyone know if having your network provider listed twice in the network settings is normal? Or is it possible that '3' have not programmed the sim properly?
Cheers
Mark

A confusing problem with my phone's cellular network service.

Hey guys. I have an unusual problem with my phone.
I was using my phone one night while in bed, playing a game that requires online connection when suddenly, my phone slipped from my hands. I managed to save it from falling to the floor, but it hit the wooden frame of the bed in the process. I checked the phone out and noticed no problem with it. The screen was fine, nothing broken on the exterior. So I tried to go back to my game, but it complained that there was no internet connection. That was when I noticed the signal had disappeared and the phone displayed "No service". I tried turning airplane mode on and off........nothing, restarted the phone.........no change. I turned off the phone and went to sleep.
In the late hours of the morning, I switched it on, and was greeted with the "emergency calls only" warning. I tried removing and re-inserting the sim card, restarting the phone and when I tried everything I could think of, I did a factory reset on the phone. Still, nothing changed. So, to rule out the possibility that the service was at fault, I removed the sim and inserted it into my brother's phone. It worked as it should! I inserted my brother's sim into my phone, same thing. At times, I get "No service", at times, "Emergency calls only", even some times, I get "No sim card", when there's actually a working sim card in the phone. These led me to believe the phone isn't detecting sim cards, but sometimes, the phone recognizes my sim card and the signal shows up, but I'm unable to use mobile data connection, make or receive calls or texts, or even dial a code to check my airtime balance.
So I decided it was definitely the hardware that had developed a fault. But then, one day, I went to visit a friend quite far away from where I lived, and I took my phone with me. To my surprise, my phone worked flawlessly there. I was able to use data connection and was getting good speeds. I was able to call and text. I removed the sim and put in another sim and it was the same.........worked flawlessly. Now, I don't know what to think anymore because as soon as I got back home, I was again getting the No service/Emergency calls only warnings, and the same sims work in my brother's phone - my brother lives with me.
** I know (or think) it's not a software problem because it would have been resolved after I hard reset it. Plus, it all started when it hit the bed.
** I know it's not the service in my area because the sim works in my brother's phone and my brother stays with me.
** I can't decide if it's an hardware problem because sometimes it works, sometimes it doesn't.
Some facts about the phone (if it helps)
** The phone is rooted
** It uses a sim tray. The type that allows two micro-sims or one micro-sim and one sd-card.
** The phone gets hot when I use it extensively.
I'd appreciate any help. Thanks guys.
Same thing happend to my phone it would have a mind of its own but it turned out that out in an open field the phone works but if you get any kind of walls around your phone the network wod not work. This is caused by a hardwsre problem took it to the shop and git it fixed.
khalid2882 said:
Same thing happend to my phone it would have a mind of its own but it turned out that out in an open field the phone works but if you get any kind of walls around your phone the network wod not work. This is caused by a hardwsre problem took it to the shop and git it fixed.
Click to expand...
Click to collapse
Thanks for replying bro. I plan to take it out for repairs soon.

Samsung SIM Card not working

Hello!
A while back I dropped my Samsung A71 in water and when I started it after drying it everything appeared to be fine. But after 2 weeks or so a problem with the SIM card appeared. The card gets recognized, and I need to enter my PIN, however, I do not have any mobile data, which obviously is a pretty severe issue since I cannot make or receive calls and texts.
The odd thing is that after 20-50 restarts, it suddenly starts working normally again. This makes me wonder, is this a hardware or software related issue and would it help to install a custom ROM. My phone is rooted since before so maybe there are some mods that could be handy to search for a solution.
I'm very grateful for any help!
Few months ago, I dropped my Galaxy S7 in the water, too. It had some very weird restarts so I teared it down, cleaned it up, then tied it up.
There were two cables I did not tie, thought it wasn't necessary, so when the phone booted, it was just fine, except the network, it was showing "Emergency Calls Only", sometimes shows "No SIM Card".
At first, I thought it was EFS issue, so I tried a lot of recovery methods, none did work, however LTE only mode could receive signal sometimes.
It took me a month to figure out that it was the cables I did not implement.
It's definitely a hardware problem, and it seems like it's just water stuck somewhere between these cables, or near the SIM tray.
Mohamedkam000 said:
Few months ago, I dropped my Galaxy S7 in the water, too. It had some very weird restarts so I teared it down, cleaned it up, then tied it up.
There were two cables I did not tie, thought it wasn't necessary, so when the phone booted, it was just fine, except the network, it was showing "Emergency Calls Only", sometimes shows "No SIM Card".
At first, I thought it was EFS issue, so I tried a lot of recovery methods, none did work, however LTE only mode could receive signal sometimes.
It took me a month to figure out that it was the cables I did not implement.
It's definitely a hardware problem, and it seems like it's just water stuck somewhere between these cables, or near the SIM tray.
Click to expand...
Click to collapse
Thank you so much for the suggestion. I'll see what I can do and hope for the best!

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