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any advice on how to proceed with this one?
apologies for the length and also if its in the wrong forum... couldnt really work out where to put it
Sometime at the beginning of March i called and spoke to a guy in the Vodafone Cancellations team. I explained that i was looking to leave as they didn't have any data bundles.
He explained to me that I could change my contract to a new one which, for the same amount a month (£25) i could have 150 mins (instead of 125... but i would be losing the stop the clock, which i didn't much use anyway) and it would include a text message bundle.. which includes data. Now, I was aware that this USED to be the case (i even questioned him), but he assured me that this was the case as it was a new package. I explained what i use data for so he knew that it should be ok for me.
So i went along with it as it offered me a new phone for a reasonable cost.
I checked my bill for March and my Unbilled charges and it appears i have been charged for Data usage... to the sum of about £30.
To be honest i have little use for the contract if it doesn't include data... i use data for email (not vodafone) and general "emergency" surfing.
In my eyes i have been sold this contract under false pretenses and is tantamount to fraud. I am locked into a contract for 18 months which doesn't include the main selling point for me.
I've called them a couple of times now last week and all they have said is "ooh no the txt msg bundle doesnt include data"... which serves no purpose other than to wind me up. and tell me that the guy who sold it to me should ring me back.. (but he hasnt yet since last week)
:update: just called them again as they have yet to reply to an email i sent them laying out all the details. having explained it all about 3 times to various people i spoke to a woman who went off to check with manager (wouldnt let me speak to them though) and told me there is NOTHING they can do.. they just dont offer any data packages... she doesnt have access to recorded phone conversations and they dont record them all anyway! oooh but she said she would get the 30quid fee wavered from last month.
i asked just what use is that , i'm now stuck in a 18 month contract which i could have took out with a different company and had included data.. she sounded not particually bothered and offered no solution. i can cancel if i like and pay £350 cancellation charge. which is nice.
any ideas on how to proceed?
Well unless you signed a contract, they are trying to nail you to it by agreeing to a verbal contract, and acceptance of service.
You have used the services, and they have charged you for something you were told would be part of the bundle.
Now, on the face of it, that's still breach of contract, since you made a verbal agreement.
Unless they have evidence of this via a recorded call (which they should have to be honest) then tell them you are going to cancel the agreement due to their breach of contract unless they are willing to honour it.
If it means going to small claims court, then do it, I am fairly certain you would win either by cancellation of the remaining 17 months, or by them agreeing to give you the data.
If you are more interested in the data, then you can always write to their data protection governance officer, and request any and all information they hold on you, including recorded voice calls, it would be helpful if you could tell them the dates, and if this exists, they have to provide it to you by law.
Then you can use that as evidence to make them agree to the terms, or to cancel the contract.
I had a problem with T Mobile going back last year, and they would not cancel my contract, they only way I could get them to shift was to go to Trading Standards and get them involved - funny they seemed to be able to cancel the contract then.
I would suggest to sending the a letter (not email) and send it Registered Delivery (this always seems to suggest to them that this is the first stage in legal action).
interesting point about contacting the data person.
i've just called up Otella (is that spelt right?) the phone ombudsman and they told me to write an official letter explaining the problem and what i would like to get it resolved. then depending on the reply they would like to help me get it resolved. the fact i was going to leave and the cancellations team sold me the package to which i stayed with vodafone seems to slant to the positive for me..
i'd be too much of a wuss to be taken to court over it
thefunkygibbon said:
any advice on how to proceed with this one?
apologies for the length and also if its in the wrong forum... couldnt really work out where to put it
Sometime at the beginning of March i called and spoke to a guy in the Vodafone Cancellations team. I explained that i was looking to leave as they didn't have any data bundles.
He explained to me that I could change my contract to a new one which, for the same amount a month (£25) i could have 150 mins (instead of 125... but i would be losing the stop the clock, which i didn't much use anyway) and it would include a text message bundle.. which includes data. Now, I was aware that this USED to be the case (i even questioned him), but he assured me that this was the case as it was a new package. I explained what i use data for so he knew that it should be ok for me.
So i went along with it as it offered me a new phone for a reasonable cost.
I checked my bill for March and my Unbilled charges and it appears i have been charged for Data usage... to the sum of about £30.
To be honest i have little use for the contract if it doesn't include data... i use data for email (not vodafone) and general "emergency" surfing.
In my eyes i have been sold this contract under false pretenses and is tantamount to fraud. I am locked into a contract for 18 months which doesn't include the main selling point for me.
I've called them a couple of times now last week and all they have said is "ooh no the txt msg bundle doesnt include data"... which serves no purpose other than to wind me up. and tell me that the guy who sold it to me should ring me back.. (but he hasnt yet since last week)
:update: just called them again as they have yet to reply to an email i sent them laying out all the details. having explained it all about 3 times to various people i spoke to a woman who went off to check with manager (wouldnt let me speak to them though) and told me there is NOTHING they can do.. they just dont offer any data packages... she doesnt have access to recorded phone conversations and they dont record them all anyway! oooh but she said she would get the 30quid fee wavered from last month.
i asked just what use is that , i'm now stuck in a 18 month contract which i could have took out with a different company and had included data.. she sounded not particually bothered and offered no solution. i can cancel if i like and pay £350 cancellation charge. which is nice.
any ideas on how to proceed?
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i have exactly the same problem as you last month as well, vodafone told me my contract include data, but my bill ends up with £137!!!! I phone up a few time and they told me the data bundle only include 50mb, and they say i use 98mb so they charge me the extra, i wanted to cancel the contract as well, but they say i can't......unless i pay £350. Great, stuck with this useless contract now....should have gone to T-mobile.
Anyway, they also told me Vodafone is coming up with new data package on may, so hopefully the plan is good then i will change my price plan.
Well, I hate it when I need to cancel a contract. I always get those X months free contracts I can get from whatever companies that is able to offer that. As such, I usually cancel my contract every 12 months (yes, I mass SMS all my friends the new number, good way to filter out friends ). And I had enough of their silly efforts of trying to stop you from getting off their contract, and now, after few years of improvements, it seems that the good 'reason' to tell them is that you are leaving the country Pretend that you are from somewhere else, pretend that you are going else where to get a job. It is easy for them (I think they may get into trouble if their call/leave rate is too high) and easy for you.
As for your current contract, it is unlikely they do not have their phone conversation recorded. In that case, there is no proof that you are actually in a contract anyway. I think you need to find some organization that deals with consumer affairs.
I had some problems getting an XDA Exec repaired with O2 - they kept wanting to give me a basic Nokia as a loan phone while it was done (and that's simply no substitute for an exec).
I eventually paid for an insurance claim when they said I could get it swapped that way but when that one was faulty too, I played merry hell with them...and got absolutely nowhere. I talked to loads of different people and managers and just ended up going round in circles - either I made another claim on the insurance or accepted a basic nokia for the weeks my phone would be being repaired.
So, I found out who the CEOs of O2 UK and O2 worldwide were and emailed them. My phone was replaced free of charge the next day and they refunded my insurance claim excess.
Major kudos to O2 for sorting out the problem, bad that it took them so long.
The point though is not to let them push you around. You're paying them for a service. They *need* the business of people like you. Don't be....
too much of a wuss
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....and let them get away with it. All the laws of the land are on your side. There's nothing to be scared of
I understand there's a section of their contract that says that if they increase a price and your monthly costs rise by more than a certain amount (without your usage pattern changing) you can cancel.
Someone on DigitalSpy.co.uk was having a similar problem with Voda's data charges.
hmmm.. just checked their new data tarriff. and its complete crap. making out that its such a great deal. £1 a day for up to 15mb usage. thats £30 quid a month then just for data.. sod that. tmobile's web and walk is only 7quid and no upper limit (not that i would use more than a meg or two a day anyway)
grr
thefunkygibbon said:
hmmm.. just checked their new data tarriff. and its complete crap. making out that its such a great deal. £1 a day for up to 15mb usage. thats £30 quid a month then just for data.. sod that. tmobile's web and walk is only 7quid and no upper limit (not that i would use more than a meg or two a day anyway)
grr
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hey, where do you see the new data plan? do you mind to post a link?
Hi,
I had problems with service providers in the past as well (TV companies, phone companies and ISP's).
They all work with the following objective: to get the maximum profit, serving the worst possible service/support. If you look at this fact from an economic point of view, you will find that this is really the most profitable way of doing it, though the end-user probably will not be very satisfied with it.
Anyway: the best thing to do are the following rules:
1) Write them a registred letter explaining the facts.
2) Explain them what contract you where talked into.
3) Explain them that you only accept exactly that service.
4) Explain them that you give them two weeks to sort things out.
5) Explain them that after those two weeks, you either get an acceptable answer (i.e. they cancel the contract or provide you with the service they promised), or you cancel the contract because they where not able to provide you with the promised service.
6) Explain that in this last case you will cancel all payments.
7) DO NOT PAY. YOU DON'T HAVE ANY CONTRACT, UNLESS THEY PROVIDE YOU WITH a) a signed contract or b) a recorded call.
Don't be a wuss, because they are sharks. Treat them like a hunter!
Cheers,
vma
some great tips the only thing is if you dont pay as some peeps suggest you might get a default credit against you and if you have bad credit you might not be able to get credit with another operator in the worst posible case.
If it would get that far, legal advice should be mandatory.
Cheers,
vma
cheers guys.
the vodafone tariff details is at www.vodafone.co.uk/dataprices
As the title says, has anyone had success in getting AT&T to let them keep their mediamax plan? I have been using the mediamax 200 plan, unlimited data and 200 messages, since 2005 through several smartphones and have been using my captivate out of contract for over three months. Last night they decided to switch me to datapro and 200 messages, a $10/month increase and less service. I've already spoken to cs and one supervisor, another is supposed to call me. So far they're sticking to "it's AT&T policy...." even though I'm maintaining a family plan of five and have been a customer since the days of bell south and cingular.
Up until I got my Captivate, I was also a MediaMax customer. Absolutely loved it. But, I was forced to "upgrade" when I got the Captivate at the discounted rate. However, they don't have the authority to just change your plan unless you authorize it, AFAIK. Keep at it and force them to reinstate your original plan.
I have been two years now with the MediaMax plan with 200 msg's, whitout any problems!! I just upgrade my phone to a Captivate last month!! and I just leave the plan as It was! Thy don't touch it!! And for they touch the plan they need to be autorized by you first.
I got them to let me keep my plan -- Unlimited data with 1500 texts. And I think that my mms is unlimited through data plan.
Anyway, I got my Cappy through the AT&T website -- which may make a difference. I wanted to make sure I purchased it at the $150 rate, where I was comfortable enough that I'd be able to keep my plan, which was hugely important to me -- at the expense of the $100 I could have save through Amazon deal offered by AT&T. I did NOT pull the trigger at Amazon after going almost fully through the signup process, just to see what data plans and terms were offered. Amazon only offered a few "new" data plan choices -- all limited. NO unlimited data plan offer at all, and NO offer of keeping current data plan. So, over to AT&T I went, because I was just too anxious to get my new Cappy. Or course, it's all xda's fault.
AT&T website did have a keep your current plan option, but I couldn't select it for some reason -- software glitch on their end. In any case, it gave me a firm footing from which to make my demand to keep my unlimited data plan.
I bought the phone went through the entire process with AT&T checkout . . . Then made the call to AT&T almost immediately after getting my confirmation on the Cappuccino order and new 2 year contract setup. I came from the annoyed/angry angle, polite but with clear worry in my voice -- but always coming with assurance (never dropped the Lawyer Bomb, but acted like it).
No resistance at all. In fact, the guy could not accommodate me fast enough. He wad really nice, too, but I even made him stutter twice while adressing my specific annoyance with the AT&T website contract renewal process, and how alarmed I was that I could not select the lost valuable option to me in terms of my new Cappy purchase -- keeping my unlimited data plan.
Maybe it was partly due to the fact that their own website had the keep your current data plan option. But whatever. I got fairly lucky, though. Bottom line is that it's a new contract with new terms and a new 2 year term. The terms of the contract are all contained within the four corners of the document, and it is a take it or leave omit situation. It's essentially a contract of adhesion, where one party unilaterally sets the terms and no amendments from the purchasing party will be accepted.
They can and will force you to accept the limited data plan, IF IF IF it's in the contract. Not sure I kept mine.
Anyone got a link to the current fork contract, so I can give it the attorney review. I can then post a definitive answer and possibly more advice on a successful approach to AT&T.
••••••••••••••••••••••••••••••••••••••••••
VICTORIA CONCORDIA CRESCIT
------------> Sent from my Froyolicious Cognitious Cappy . . . Smooth like Arsenal Football Club.
i have my unlimited data plan from when i rewnewed a 2 year contact for the captivate. unlimited text and data. on the family share plan too so its all good. so far no issues.
that sucks you had to go through that. The "unlimited" internet option was still available for me when I got my cappy from the AT&T site when it came out.
I still cringe at the thought that I almost got an iPhone 4.
Ew.
Well at least I know some still have it. I was polite but firm and told them exactly what I wanted. Not even a nibble or a let me see what I can do though. The front line person tried to tell me that the plan wasn't compatible and I didn't even let her finish with that excuse. The second level stuck to "it's policy" and "the system won't let us" even after I pointed out that I could take my line and leave immediately with no penalty. I even asked what I would have to pay to take my other four lines as well. The only thing the supervisor offered was to have another supervisor call me back in 24 - 72 hours. I guess I'll wait for my callback. I'm just surprised that they didn't offer anything to keep a long time customer happy.
I don't even want to leave because I got the captivate working perfectly and customized for me but I can't stand the limits and price bumps that AT&T keeps pushing when other carriers are still offering "unlimited" packages.
I had my full unlimited everything plan for my old phone. I found walmart onlime had the cappy for $89 so I went for it. They called me 4 days later saying i had to change to ome of the lower plans. So I canceled.through the walmart online. Went down to walmart and payed $139 but I was able to keep my everything plan with with unlimited data, unlimited internet, unlimited text and mms. So Everything... I called ATT before doing so to confirm with them. Not sure I would have switched up without it
Sent my Cog'd 2.4.1 FroYo, Darkness Themed, Full of Speed yet Stable as can be Rom that is Snazzy
Uhg. I did this same dance a few months ago. I was promised by several AT&T reps that I could keep my old plan (unlimited data, unlimited text, 200 mms), but someone 'accidentally' deleted it from my account in the process of doing the upgrade. And nobody was able to get it back. After going back and forth for 3 months, they ended up offering to put me on a data unlimited plan and give me a $200 credit for my difficulties.
The _only_ reasons that I stayed with AT&T are that a) most of my friends and family (as well as my company) are on AT&T, and b) it wouldn't end up being any cheaper elsewhere.
If the Droid 2 world phone had been out, I might have very well jumped ship regardless.
I still have it.
When I upgraded to the Captivate, I found out they had left my MediaMax plan in place, even though I used a Samsung Impression for about a month. The AT&T sales rep said that since it was still on my account, I could keep it. I guess that's a rare case of their mistake working in my favor. I hope you get it worked out.
I bought from the store soon after it came out. I asked them if I could keep the unlimited plan and the lady who sold me the phone said yeah. After I paid I double checked with her and she told me some smack about the computer had automatically 'upgaded' me the crappier plan. I nicely reminded her that wanted my old plan and she said she needed her boss to okay it and she wasn't in the store. She said she'd fix it and call me.
She didn't call. After 2 days I called the store and they told me I needed to call the mothership to get it fixed. I was pretty pissed by then so I called the main ATT number and screamed at them until they fixed it.
If it wasn't for my wife wanting her iphone and our decent (old) family plan I'd ditch ATT over this tricky crap they tried to pull.
I ordered online, didn't activate and swapped my sim over.
Of course I had the iphone unlimited plan, not the one you are talking about.
just so you know man, you can get anything from ATT if you are persistent enough. BUT they will NEVER call you back. They're just too busy to call back. They only say that to appease you at the moment.
Ever since I got my first cell phone, I've been with ATT and they've NEVER called me back once. They've been accommodating and what not but you have to call them.
Denied for a second time. I suppose I'll give them one more try in a day or so before looking into jumping ship. Too bad as I just got the captivate to what I would call perfect. Oh well. I suppose I'll be jumping to the Droid X or Evo forum as it doesn't look like the facinate has the dev support that we do and I don't need the hardware keyboard on the epic. Anyone want a captivate?
I'm on a premier acct (Business FAN) and i've never once been hassled about my medianet 200 which I originally signed up on with the SE W810i (also on the 550min familytalk with 3 line limit that isn't offered anymore)
Since they started requiring smartphone specific plans i've upgraded to the blackjack, tilt, fuze, pure, tilt2, captivate. All through the premier online store, 1 year contracts (usually allow upgrading 6-8 months into it with a 1 year contract).
AT&T definitely recognizes the IMEIs properly as I sold the Fuze to a buddy of mine and as soon as he booted it up with his SIM inside, his plan got switched to smartphone data.
One of my other lines purchased the pure with a data block on the account (normally that phone would require data and not be allowed with a data block) 1 year contract for $0.01 shipped, no data plan required at purchase time. Captivate (refurb) was $49.99 shipped on 1 year contract, again no data plan requirements at purchase time.
Somewhere in the system there's a flag that turns on/off this automatic IMEI plan switching, i imagine. Something tied to business accounts/grandfathered accounts would be my guess.
Da_G said:
All through the premier online store
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Crap. I've a premier account as well. I almost went that route, but decided to do it in person instead. Result? I got screwed, and after 7 handoffs to different managers, they "couldn't put my old plan back on" and were "terribly sorry to loose me as a customer, but have no way to readd the plan". I guess I should have just done it on the web like I was first planning to.
yeah, I've done similarly. Also on a large FAN and I've been through a Cingular 3125 -> 8125 -> Tilt -> Fuze -> Captivate and only now has it been a problem. Kind of annoying to be honest as they stick to the party line of "That plan isn't compatible with your phone, no one can put it back." I'm always polite but maybe I shouldn't be. I've mentioned going to a competitor casually to both reps and got no offers either.
Premire here as well. They said I was grandfathered in to the old unlimited data plan
Premier customer for a decade. I've had the mediamax 200 for about 6-7 years. I never had a problem switching phones and keeping my plan (8125, fuze etc). I got the Captivate on Sep 20th. When it was activated (at BB) I got a txt saying a data plan is required with my smartphone and 1 would be added for me if I didn't. I didn't think much of it because the sales rep said I could keep my current plan and the terms for the phone only said that a min $15 data plan was required.
On Nov 9th, I got a txt saying "Did you know a data plan is required for your phone? We have added an appropriate data & msging plan".
Total crap. Currently waiting for my BBB complaint to go through.
Welcome to suck!
mediamax plan?
not sure what the "mediamax" plan is, but I am on the 1200 minutes, unlimited data, and unlimited text/MMS. it was originally the $100 iphone plan back in the day.
I was able to keep it because I was "grandfathered" in from my original iPhone 2G. I kept it through my upgrade to the "pure" (POS WinMo phone) last october. Then when I upgraded to the Cap I had to resign to another "new" contract and shortly realized after the first bill they switched me from the unlimited data to a limited plan. I then proceeded to throw a "****-fit" and called customer service.
I had to talk to quite a few "managers" and gripe at them about cancelling (been a customer for over 5 years) before they gave it back to me. I had the final "best luck" calling at 7am (CST).
When we merged my G/f's account with mine last july she had the plan also but the captivate upgrade actually ended up sticking to her since she didnt originally have the unlimited.
Crappy thing is we are going to probably have to go through it all over again when we upgrade her line...and I really doubt I will be that lucky as when I got it last time they said they are getting EVERYONE off the unlimited- even at&t employees...
Hi all,
If my question is not in the appropriate forum please move it. I can also see this question in the general section.
Situation & Question below:
Today AT&T just changed my unlimited media net data plan ($15) to the 2gb capped data pro2 plan ($25). When I first signed up for AT&T over a year ago I got the unlimited medianet plan with a normal 3g flip phone. I quickly took the 3g sim from the flip phone and began using my medianet dataplan with an Xperia x1 smartphone. Last March I replaced the Xperia x1 with an AT&T branded Backflip I purchased off of ebay. Since the beginning of my plan I have had no problems with using the medianet dataplan with my smartphones. Even when AT&T changed their data plans this summer I assumed I would be "grandfathered" in with my current plan.
Since AT&T changed my plan am I able to leave AT&T without suffering an ETF or is it within my contract that AT&T can make a change and not allow me to opt out if they notice a "mistake" on my account?
Also, how exactly would you suggest going about it if I can use this as an excuse to break my contract. I've read several articles online about it, but I would appreciate any extra experience.
1. I know I was kind of abusing a loop hole, so please spare me the lecture.
2. The 2gb plan won't work for me because I tether my netbook to my phone at least twice a day on a 1 hour train ride. (I usually use 1.5-3GB a month)
Thanks in advanced.
You might be able to get your unlimited plan back if you complain to an AT&T rep about the change of terms of service. But I suspect they finally caught on to your tethering
Dropped from my smoking fast Captivate (Darky's Raw Steel v3.0)
I got that text msg also on the 21st. It looks like tethering has nothing to do with it since I didn't even bother to tether. I see some folks are able to get their grandfathered plans back and some can't. It is up to the service rep. As soon as I find a couple of hours to call ATT service, I will be trying to get my grandfathered data plan back.
Good luck on your try.
I was a QA Supervisor in a call center with Cingular and then AT&T for years.
First thing, anytime you change phones you need to call AT&T and change the IMEI number on that line number. If you do not do this, you can have problems with your service and it CAN cause problems with billing some of the time. Not saying that has ANYTHING to do with your current issue, I'm just sharing that information with you. People think they can just jump the SIM card from one phone to the next without an issue but it CAN cause a problem. AGAIN, not saying that has ANYTHING to do with your problem and this is just a SIDE NOTE.
As far as you trying to get out of your contract without an ETF, it is not going to happen. AT&T reserves the right to change your service at anytime. This is the policy with 98% of companies these days. NOW, depending on where you are in your contract, you could be subject to a lower ETF here. I know that AT&T raised the ETF a few months ago but as it has always been, the farther along you are in your contract, the lower the fee will be. I would call them and ask how much the ETF would be right now. Also get the ETF for each month for the next say, 6 months. (just looked back at your post again and noticed that you have had service for over a year now). Since you are over one year into your contract, you MIGHT be able to get something out of this if you do not want to cancel and just pay the lower fee. Get a supervisor on the phone and BE NICE. Do NOT try to quote any laws, policies or TOS to the person you speak to. You do not work for AT&T, THEY DO. Just let them know that you are not happy with the new data plan and have been looking into changing to a different company so that you can use the unlimited data. I myself have the unlimited data plan and it is still on $15 a month. I've had it for over 3 years and have upgraded within that time. All of the phones on my account have the unlimited data @ $15 a month and all have been upgraded while using the plan. I have a feeling that they got you because of the tethering OR you have somehow allowed this change to happen while on the phone with one of the CSRs. I've seen where plans have been changed on accounts and the customer was on the phone when it happened and agreed to it. I've also seen these same customers call back later and claim they never agreed to anything. It is VERY easy to get lost in the conversation with some of these CSRs and have things changed on your account, not saying it is right for them to do , just saying it happens.
Talk to a supervisor and go from there with it. Make sure you let him know you have had the UDP for the life of the account and without it, you will be looking at a different company. He will check your account and see when, why and how the plan was changed and he MIGHT allow you to have it back. AT&T is not in the business of losing customers, use that to get what you want. Just remember, BE NICE and do not try to act like you know more than the person you are talking to (i don't care if you're talking to one of the idiots on the call floor)
You cancel your service, you are going to pay an ETF. There is no way around that. Like I said, you are far along in your contract so it will not cost you as much. I believe there is at least one company out there right now that will pay your ETF with AT&T if you switch service and use them. I can't remember which company it is but you can google search or call the different companies and ask just ask well as I can.
thanks for the great reply. I myself don't want to leave, I am going to call them to get my grandfathered data plan back if I can. I usually do call them to change the IMEI but just plum forgot to with this phone.
Thanks again
jumpdawg said:
thanks for the great reply. I myself don't want to leave, I am going to call them to get my grandfathered data plan back if I can. I usually do call them to change the IMEI but just plum forgot to with this phone.
Thanks again
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You could have told me you also worked for them before I typed all of that to you as if I was talking to a rookie..lmfaooooooo I got your PM
Hope you get everything worked up man...but again..lmfaooooooo. You got me good on that one
jagpoag
Your info is on the spot for anyone reading this. I followed it to a tee and I now have my old dataplan back. So your post was not wasted on me. It had all the info I needed to get my plan back. It took no where near two hours (actually only about 20 minutes). CSR was pleasent and knew exactly what to do.
Thanks again
Anyone experienced this?
I was looking to upgrade my "Even More Minutes" Plan (that was started late 2010) to a higher tier version of the plan (needed extra minutes since I went dangerously close last time), but I learned that they actually completely discontinued non-contract Post-Pay plans. I got grandfathered in, but once I leave this plan, I can't go back. I CAN convert to a *contracted* Post-Pay plan, but nothing along the lines of what I have now.
I verified with a guy I've made good relations with at the local T-Mobile store and a customer representative on the phone that this was the case.
Has anyone recently had luck going to a post-pay plan or did T-Mobile eliminate them all? Granted, the contracted post-pay plan that they're offering offers unlimited minutes (though the data is tiered and is actually less than what I have now), I still find it kinda crappy that they're no longer offering flexible options for different types of customers.
Please use the Q&A Forum for questions &
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Moving to Q&A
I realize this is probably not the best place to post this...and possibly this doesn't even belong on this forum at all. But if you have ATT, please I would appreciate any thoughts you have about this.
I was previously on a family share plan with 4 other members of my family. I was pretty happy with the plan we had. Now I have taken the leap to dump 3 grandfathered UL data plans, and shift over to a mobile share account, which saves me about $100 per month in service charges, and still gives me nearly double the data I need for our group.
The thing I still can't quite get my head around with this plan, is the way they option your upgrades. I have seen the math, and realize the best way to do an upgrade on this plan is to do the Next program, and basically pay retail rent over the next 18-24 months, maybe finish out the lease to own the phone I'm renting...maybe just toss it back to upgrade to a new device.
But I just don't buy into it. For some reason, maybe I'm too frugal, I can't stomach the thought of paying retail for a phone. Even though I know it's cheaper overall than doing it the way I used to do it (pay $200 upfront for a device, and pay an extra $30 or so per line per month towards my contract price).
I find myself clinging to my working phone, with no plan of attack in mind for how I will actually do my next upgrade. And my whole family of users is getting antsy for upgrades. Everyone is off contract now, but I don't even know how to explain to them all how this new structure works. If we all upgrade we pay a rental fee every month and there goes that $100+ savings, now we are paying more than before on the old family plan, so why did I switch?
Help me figure out how to make sense of it all...and where to go from here...please!