Phone purchased in malaysia not working in Nepal - Samsung Galaxy J3 (2017) Questions & Answers

Hi
I have a brand new Galaxy J3 SM-j330G/DS origin is Malaysia and I connected customer support and they said phones are locked to the country. How do I unlock it so it will work on the network in Nepal or any country?
The message I get is:
Invalid SIM card
Network locked SIM card inserted
However my SIM card woks in my iphone perfectly and Im sure if i put it into any other device it will work.
Ok thanks

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tribestar said:
Hey all,
I received this beautiful samsung flip phone designed inspired from yesteryear as a gift from a good mate in China:
http://www.samsung.com/cn/smartphones/samsung-w2017/SM-W2017ZKYCTC/ [use Google Translate - see specifications more for supported GSM bands (a lot of them are AU compatible) but then goes to say phone only works in China, Macao, HK and Taiwan!]
I'm in Australia but I'm finding that out of the two SIM CARD slots. Slot 1 (4G LTE) does not work and a message pops up saying 'It's detected that your inserted card doesn't match the terminal. Please replace it with a China Telecom 4G user card in time'. Slot 2 works fine (but only 2G service!!) which is pretty useless.
Any chance any of you can point me to a solution? My friend tells me the store never provided any prior notice that the phone was locked to the China Telecom telco, simple the GSM frequency bands. Are there any XDA guru's who can cook an unlocked ROM for this phone as it's only released/sold out of China...
Any help, greatly appreciated - would hate to send this back!!!!
Click to expand...
Click to collapse
Greetings and welcome to assist. Unfortunately I don't know of anyway to carrier unlock samsung phones without either going to the original carrier or a third party unlocking service. The second sim for 2g is normal in china, they have one sim for calls (2g) and one for data (4g)
Regards
Sawdoctor
Any third party unlocking service that you know will do the job? I really need to get the 4g slot working to make the phone worhtwhile using!

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