Hello. We just got these for work. One of my employees added a bogus google account and has no idea what he used. Long story short he locked it out and factory reset. We are now stuck at the frp screen as we don’t know the login for the google acct.
I couldn’t find any stock firmware or anything to put this back to stock. Am I stuck trying to see if Verizon or Samsung will just redo it ? Company wants to bill him if they send it in so just looking for options here.
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I performed a factory reset using the Volume Up + Home button + Power button method.
When I rebooted the phone, I get a screen stating that the SIM card is activated and it has my phone number displayed. Pressing next gets me to the Samsung Account sign in screen.
It says that abnormal factory reset was done and that I need to sign in to my Samsung account to verify my identity.
When I try to sign in, it tries for a while and then I get a message that flashes momentarily, stating the there was an "error while connecting to SSL."
I know my Samsung user id and password are good since I can log in to my Samsung account through my PC.
I have a no WiFi indicator on the status bar, just LTE so I don't understand the SSL part.
Calling Samsung was no help. After almost an hour of online chat and calling the the help desk they switched me to their account support dept who said there was nothing wrong with my account and I need to call the jhelp desk again.
I have tried hard reset more than once with the same result.
Is there a way to get around this Samsung Account sign in screen so I can set up my phone?
Edit. Stock Lollipop no root
Edit: To add more information.
I purchased this phone on EBAY. I am trying to contact the seller to obtain the userid and password he used to set up the phone. I am not sure if I can get it or if this will solve my problem. Am I screwed or i there some other way around this problem?
Lenster45 said:
I performed a factory reset using the Volume Up + Home button + Power button method.
When I rebooted the phone, I get a screen stating that the SIM card is activated and it has my phone number displayed. Pressing next gets me to the Samsung Account sign in screen.
It says that abnormal factory reset was done and that I need to sign in to my Samsung account to verify my identity.
When I try to sign in, it tries for a while and then I get a message that flashes momentarily, stating the there was an "error while connecting to SSL."
I know my Samsung user id and password are good since I can log in to my Samsung account through my PC.
I have a no WiFi indicator on the status bar, just LTE so I don't understand the SSL part.
Calling Samsung was no help. After almost an hour of online chat and calling the the help desk they switched me to their account support dept who said there was nothing wrong with my account and I need to call the jhelp desk again.
I have tried hard reset more than once with the same result.
Is there a way to get around this Samsung Account sign in screen so I can set up my phone?
Edit. Stock Lollipop no root
Edit: To add more information.
I purchased this phone on EBAY. I am trying to contact the seller to obtain the userid and password he used to set up the phone. I am not sure if I can get it or if this will solve my problem. Am I screwed or i there some other way around this problem?
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Click to collapse
Hate to say, but you probably bought a stolen phone. There was an article somewhere in Q&A about getting around it but I couldn't say if it works or not, and getting support for this here is a little taboo. None of us want to be responsible for helping someone hack into a stolen device.
Understood but the iemi was clean and I was able to activate it on Pageplus which is a Verizon mvno.
Lenster45 said:
Understood but the iemi was clean and I was able to activate it on Pageplus which is a Verizon mvno.
Click to expand...
Click to collapse
use odin to restore
Google Samsung S6 reactivation lock bypass. Try calling Samsung again, maybe even Verizon if you can't get hold of the seller from EBAY.
Yeah. Seller claims he never created a Samsung Account id. (Beginning to suspect origin of phone) Samsung said they don't have service centers in my area and the one in Atlanta (closest to me) is no longer in service. Haven't tried Verizon yet but what the heck. Time to return to seller for refund.
Hi guys,
Don't ask why, at the time being I tought it was a good idea to disable oem in the developer settings while having a custom rom. That having said, I needed to do a complete reset with odin and flash the stock firmware. Because I still had my google account tied to my phone, they now want that I sign in with that account. After many failed attemps I changed the passwort an finally logged in. But then it said that I should use an account which was previously used with the phone. And I am 100% sure that that is the right one, but google tells me otherwise. I read something about a 24h lock if the password is changed. Is it as simple as waiting a day?
I know it is this email, because when I logged into google in the web, it showed me that the device was recently factory reset. It also showed me my phone nummber and I could see apps which I installed on this phone. I only have on, so that must me it?
I'm really lost here. I already searched for ways to contact google, but I came up with nothing email-related to my problem and I really don't wan't to call them. IIs there a working way to bypass it? I know there were some with earlier security patches.
Also, does anybody know, where I could post this in the google forums? I looked at all of them, but none would fit into my problem. The closest I got wouuld have been google play store
Don't know if it's usefull:
Samsung Galaxy S7 (SM-G930F) running 6.0.1 with firmware downloaded yesterday straight from Samsung
Try that:
Thanks for the help, but the problem resolved itself. After waiting for a day I was able to log in using the account I mentioned. Don't know if it was part of the protection to display that the account was not usable or not, but it hat me severely confused.
Hi guys,
I received the smartphone from my father and he unfortunately locked out himself (forgot pass)
I tried to do a factory reset and it failed as it requires login from the old google account which he set up years ago and does not remember anymore.
I tried to connect to ODIN but quickly realized that USB debug and this special anti Unlock Setup (OEM unlock) in settings was not activated.
Is there any chance at all to reset this phone?
When I stick the phone to any PC device it says could not detect usb device properly. Its because the phone is "locked" I guess.
However going to download mode did not solve the problem either. ODIN just cant get any signal.
I tried on multiple win10 devices, installed KIES, did it only with samsung drivers but the phone does not get properly recognized as it should.
Help :/
S7 is 1.5 years old, he obviously knew the Google account login when he got the phone, which at max would be 1.5 years ago, recovery emails are used to create Google accounts, reset the Google account password from the web and sort it that way
*Detection* said:
S7 is 1.5 years old, he obviously knew the Google account login when he got the phone, which at max would be 1.5 years ago, recovery emails are used to create Google accounts, reset the Google account password from the web and sort it that way
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Click to collapse
That was a simple google account which he made and my father is having memory issues since he is over 60.
Its odd that you seem to know more about my issue right now with the phone. Induction is dangerous.
I even do not know at which MONTH or year I created my google account. I can just roughly guess more than 4 years old for sure but thats a stupid question Google is asking either.
So even with doing an induction here, we would fail ourselves.
PS: You wanna see the receipt? I smell great doubt in you!
similar problem
*Detection* said:
S7 is 1.5 years old, he obviously knew the Google account login when he got the phone, which at max would be 1.5 years ago, recovery emails are used to create Google accounts, reset the Google account password from the web and sort it that way
Click to expand...
Click to collapse
im having a similar problem.. it says custom bianary blocked by FRP lock. i have access to my google Account that was on my phone and but i cant get my phone to load up at all cause its locked by frp. how would i go about this by sorting it out through google? do i need to flash my phone? everything was done through odin.
kingnick1129 said:
im having a similar problem.. it says custom bianary blocked by FRP lock. i have access to my google Account that was on my phone and but i cant get my phone to load up at all cause its locked by frp. how would i go about this by sorting it out through google? do i need to flash my phone? everything was done through odin.
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Click to collapse
Flash stock firmware with ODIN 3.12.7, log into your Google account to remove FRP lock
I have used this phone for 2 years. While the sale was going on I upgraded to the Note 8 and decided to give my daughter my S7. I set up the account with Family Lock and everything seemed fine, but it would never let me do anything. Even when I logged in as me! So I decided to just log in as me and remove all the family link bs. Well it wouldn't even let me add my account to the phone. At this point I should have called help, i know this. However I just deleted the family link which deleted my daughters email from even google services (she isn't old enough for an email so it just created a non-email type of google account).
So I go to reset the phone, but there's no options for resetting the phone. I have reset it 3 times in the past, I know what it looks like/how to do it. The option was NOT there. So I did the factory reset through the boot menu, and of course there's FRP. I've followed every youtube video, and many written out instructions. I did try Samsung but because my order from T-mobile doesn't have the IMEI on it, they won't repair it. *sigh* I even tried to use someone online to repair it via LOGmeIN but it was a scam.
Can someone help a computer nerd mom save her little girls phone?
Thanks in Advance
sheydee said:
I have used this phone for 2 years. While the sale was going on I upgraded to the Note 8 and decided to give my daughter my S7. I set up the account with Family Lock and everything seemed fine, but it would never let me do anything. Even when I logged in as me! So I decided to just log in as me and remove all the family link bs. Well it wouldn't even let me add my account to the phone. At this point I should have called help, i know this. However I just deleted the family link which deleted my daughters email from even google services (she isn't old enough for an email so it just created a non-email type of google account).
So I go to reset the phone, but there's no options for resetting the phone. I have reset it 3 times in the past, I know what it looks like/how to do it. The option was NOT there. So I did the factory reset through the boot menu, and of course there's FRP. I've followed every youtube video, and many written out instructions. I did try Samsung but because my order from T-mobile doesn't have the IMEI on it, they won't repair it. *sigh* I even tried to use someone online to repair it via LOGmeIN but it was a scam.
Can someone help a computer nerd mom save her little girls phone?
Thanks in Advance
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Click to collapse
Does it not allow you to login with your original email address still?
I bought the phone about seven days ago, previous owner doesn't know the email that he used on the phone, it could be stolen, I'm not sure, but is there a way to break it ? I can access everything, tried to stop Samsung account process, factory reset requires Samsung account again. What else I could try ?
It is SM-G920F model.
https://www.youtube.com/watch?v=NfP0MBaopLM
can help you this tutorial
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