Sony Xperia XZ Premium WiFi issue - Sony Xperia XZ Premium Questions & Answers

Is anyone here also experiencing the same problem with me?
I found that from time to time, my XZ Premium losses WiFi connection and can't find any hotspot until I turn on then turn off airplane mode, or just restart.
Here are the screenshots form my S7 edge (SM-G935F) and XZ Premium, they were next to each other and very close to the router.
Please help me, thank you.

Screenshot from XZ Premium.

Screenshot from S7 edge.

are you using 5G? if you are, you need to update the wifi channel and band through your router settings. that's what i did with mine and now i don't have that intermittent wifi connection anymore.

Lawliet918 said:
are you using 5G? if you are, you need to update the wifi channel and band through your router settings. that's what i did with mine and now i don't have that intermittent wifi connection anymore.
Click to expand...
Click to collapse
Sure, thanks, I will give a try, and can you please tell me which channel and band should I use?

Anyone found a solution for this?
Wifi was spotty before the Android 8 update but now it's almost unusable. Every now and again it will just stop showing wifi connections, toggling wifi on and off might show a connection or 2 but it will either disappear or just say "Disabled" when trying to connect to it. Reboot solves it for a little while.
Usually use 2.4Ghz wifi with a variety of router brands.

redback_rsa said:
Anyone found a solution for this?
Wifi was spotty before the Android 8 update but now it's almost unusable. Every now and again it will just stop showing wifi connections, toggling wifi on and off might show a connection or 2 but it will either disappear or just say "Disabled" when trying to connect to it. Reboot solves it for a little while.
Usually use 2.4Ghz wifi with a variety of router brands.
Click to expand...
Click to collapse
Happens here on Android 8 as well, quite annoying to be honest. Sometimes drops the connection for no reason, and then when I click on WiFi settings, it doesn't show any connections till I turn WiFi on and off and even then it'll only show 1 SSID, turning it off for a while longer and then turning it back on brings back the rest of them and then it'll connect, but it's stupid how I have to keep doing this every few hours.

I set my 2.4 and 5 GHz bands to different names and join only the 5 GHz, and I don't get drops. On Oreo rooted.

i have xperia xz premium with Oreo 8.0 I encounter the same problems when I'm connected to my wifi, suddenly the data connection is blocked, and when this happens I have to turn off and on the wifi symbol to restore the connection. I do not understand why this happens. My phone is updated to the 47.1.A.5.51 system with November google patches. My modem is Billion Bipac 7800N

So it seems to be a common issue, anyone know if Sony is aware of it?
Where can we complain? It's their damn top of the range phone and it's most basic function isn't working right.

redback_rsa said:
So it seems to be a common issue, anyone know if Sony is aware of it?
Where can we complain? It's their damn top of the range phone and it's most basic function isn't working right.
Click to expand...
Click to collapse
https://talk.sonymobile.com/t5/Xperia-XZ-Premium/Wifi-signal-dropping/td-p/1229275
Knock yourself out. I've had more than one device with the Snapdragon 835 behave in this way, so I think it's a chipset issue.

charlatan01 said:
https://talk.sonymobile.com/t5/Xperia-XZ-Premium/Wifi-signal-dropping/td-p/1229275
Knock yourself out. I've had more than one device with the Snapdragon 835 behave in this way, so I think it's a chipset issue.
Click to expand...
Click to collapse
Left a message amongst the horde of others. Sony really dragging feet on this issue.

redback_rsa said:
Left a message amongst the horde of others. Sony really dragging feet on this issue.
Click to expand...
Click to collapse
Do a Google search for WiFi and Oreo and you will see that this is affecting multiple cell phones.
Do they all have the 835 chip in them???
I think it is an Oreo issue.
I have no such problems and I have Oreo and the 835.

Try disabling IPv6 on your router.
This is still OS/firmware issue but this temporally fix the issue

redback_rsa said:
Anyone found a solution for this?
Wifi was spotty before the Android 8 update but now it's almost unusable. Every now and again it will just stop showing wifi connections, toggling wifi on and off might show a connection or 2 but it will either disappear or just say "Disabled" when trying to connect to it. Reboot solves it for a little while.
Usually use 2.4Ghz wifi with a variety of router brands.
Click to expand...
Click to collapse
I found the solution:
My network works with two devices:
1 ZTE Router (2.4GHz)
1 D-LINK Repeater (2.4GHz)
In the router my XZ Premium works nicely, in the repeater happen exactly what you said, Connect apperars "no internet" after 1 second and wifi on Smartphone is automatically disabled or wifi stay enabled, but says "disabled" on network.
So.. I checked the wlan settings of the two devices in my network exhaustively item by item and I changed the devices settings about 20 times, I and I found that none of the settings matters (wpa or wep, 5Ghz or 2.4Ghz, Bandwidth 20Mhz or 40Mhz, type of network b / g / n, nor channel 1 to 13) just ignore this.
What REALLY MATTERS is a option in the advanced wlan settings, called "Fragment Threshold" this value was at 500, I changed it to the maximum (2346) and my XZ Premium started the connection instantly. Explaining: increasing this value defined that the packet can be up to 2346 bytes before being fragmented, so we deactivate packet fragmentation, reducing overhead and ensuring the best transmission rate possible, so this option determines the size of the frame.
Put simply: Go to advanced Wlan settings, locate "Fragment Threshold" and change to the highest possible value. That worked for me =)

worked for me
1- turn off wifi in being wifi settings ie where you view your wifi networks
2- select "scanning settings". it will show once you have turned your wifi off
3- turn off wifi and bluetooth scanning
4- go back turn wifi back on and enjoy

bill.i.am.x said:
worked for me
1- turn off wifi in being wifi settings ie where you view your wifi networks
2- select "scanning settings". it will show once you have turned your wifi off
3- turn off wifi and bluetooth scanning
4- go back turn wifi back on and enjoy
Click to expand...
Click to collapse
It did not work for me, unfortunately.

I know I am reactivating this thread after nearly 3 years of the last post but did anyone find any effective solution to the Wifi issue?

Related

Help please, Fuze Wifi issues

Anyone else having trouble with wifi? I have a connection to my home network and have used the 10 digit hex wep key. Even in the same room as the router (Linksys/Cisco), the signal strength is only about 50% and I can't even open a page in Opera.
SSID shows correctly
Mode: Infrastructure
Tx Rate: 54Mbps
RX Rate: 1 Mbps <-- is this the issue?
Channel 1
Advanced status shows: Associated to network.
Any ideas?
hopper13 said:
Anyone else having trouble with wifi? I have a connection to my home network and have used the 10 digit hex wep key. Even in the same room as the router (Linksys/Cisco), the signal strength is only about 50% and I can't even open a page in Opera.
SSID shows correctly
Mode: Infrastructure
Tx Rate: 54Mbps
RX Rate: 1 Mbps <-- is this the issue?
Channel 1
Advanced status shows: Associated to network.
Any ideas?
Click to expand...
Click to collapse
Bump
A call to HTC yielded nothing. I'm at my wits-end. Just turning wifi makes it almost impossible to load a website, I do better with just my marginal 3G service even though the wifi shows connected. Do you think a hard reset might help??
hopper13 said:
Bump
A call to HTC yielded nothing. I'm at my wits-end. Just turning wifi makes it almost impossible to load a website, I do better with just my marginal 3G service even though the wifi shows connected. Do you think a hard reset might help??
Click to expand...
Click to collapse
I'd also reset the wireless router too. Another possibility is there might be compatibility issues between the router and fuze. what router do you use? i'm using a linksys router and it's working fine. Obviously the signal the phone gets isn't as good as my Thinkpad's signal, but it does the job fine. I'm really enjoying this 3G speed, so I don't really use wifi that much - saves power!
only wifi problem i had was when i put in my wep key it rejected it the first time, and when i made it reconnect everything was fine. but at first it said my network was unavail.
Okay, try this - it's what worked for me:
Go to Settings -> Connections -> Wireless LAN.
On the bottom, choose the Power Mode tab.
Move the slider all the way over to Best Performance.
Fixed me right up.
FuzzyLogic_FC said:
Okay, try this - it's what worked for me:
Go to Settings -> Connections -> Wireless LAN.
On the bottom, choose the Power Mode tab.
Move the slider all the way over to Best Performance.
Fixed me right up.
Click to expand...
Click to collapse
yea that worked for me....but this is gonna drain the battery alot quicker right? whay wont it work the other way?
FuzzyLogic_FC said:
Okay, try this - it's what worked for me:
Go to Settings -> Connections -> Wireless LAN.
On the bottom, choose the Power Mode tab.
Move the slider all the way over to Best Performance.
Fixed me right up.
Click to expand...
Click to collapse
I found that in a windows mobile support forum as a stated solution for anothe HTC project and tried it also, it worked!
Thanks!
I'm having problems connecting to a WPA encrypted router and it's driving me crazy.
It just hangs and hangs and hangs, but never connects. If I put in an incorrect pass, or bad info- it immediately will fail to connect, but with the correct info- it will continue to attempt to connect, but never finish.
I've changed it to "Best Performance" but that made no difference.
^ Happened to me also. Turned out that I didn't add the Fuze's MAC address to my router's allowed devices list in wireless security.
I'm having the same problems as OP. I'm using the Fuze straight out from the box and I've tried adjusting the power settings as suggested and still no luck. I've also hard resetted to no avail. Any help is appreciated, thanks.
I don't have any issues with my wireless network, but I don't use an WPA encrypted router.
I have mine set to MAC address, and it work without issues.
I have a WEP encrypted router and it shows that I am connected. Do I need to set something up in settings -> connection -> connection? All I have are Media Net and "Work" listed. Seems like no one else is having this problem =/
I'm having a similar problem with my phone. I set my phone to maximum signal and the battery is just taking a hit. I can barely get a signal although it does work. I can't get the "free" ringtone to download off of their website, but no big loss. Wondering if the 3G/Edge would be a better bet.
Im also having a problem connecting to my network. it shows that im connected but doesnt now connect to the internet in internet explorer and other online apps. ive tryed...
restarting the router.
hard reset.
changing the power settings to high performance.
disabled hidden proxy as suggested on another thread.
exchanged my phone after being suggested by htc.
im using a linksys router. is it a compatibility issue?
this is driving me crazy; why are so many people having this problem?
I dont know if this goes here, but reading your problems, I think mine is a little different.
Where I live, in Mexico, almost everyone has internet service with the same Isp, who gives 2wire dlsmodem/routers with only a 10 digits wep encription (for default), the problem I have is that whenever I try to connect to any router (I've only tried with these) it asks for the wep key, but no matter what I put it always says that is incorrect. I tried disabling the encription and IT DOES work, but I dont control the other routers wich I want to connect to..
Any Ideas?
I am having the exact same problem. I could connect to an unsecured hotspot but can not connect to my WEP protected linksys/cisco router. It appears that linksys/cisco seems to keep popping up in this thread from folks having problem. Out of curiosity what model number of linksys/cisco do you have? Has anyone figured out a solution yet?
Go to configure wireless networks than go to the network adapters tab, click the first one IEEE 802.11 bg .... and make sure its set to user server assigned IP address.
Same problem here! tx @ 54 mbps rx @ 1mbps, and it doesn't change therefore i'm getting about 5meters distance before my connection becomes unstable (WTF). Using WPA2-PSK and set to performance.
P.S. all router incompatible comments are incorrect. There's a spec for .11 b/g and all hardware should be using this therefore it should work it's either a hardware fault or some settings aren't working correctly. BTW for me it's the same prob whether changing the ROM or radio, it doesn't change...
Same problem...never resolved? Fuze $200
http://forum.xda-developers.com/showpost.php?p=4213175&postcount=19
Solution
I may have a solution, it worked for me on 3 routers so far and dramatically increased reception over distance and connection stability.
Open your WiFi router settings, go to advanced settings and look for something like Beacon Period. If I got it right, this is the interval between position updates and default setting should be 100.
If you lower this number, it will update your devices position more accurately and get you better stability.
Be warned it will probably marginally increase AP radiation and decrease bandwidth of the wifi connection by a percent or two, however I didn't notice any difference but a huge stability increase.
I am using Beacon Period 50 at home but anything from 50-75 works for me.
Enjoy

[Q] Major WiFi Problems...

I just got my 64gb G6 Edge and am experiencing major WiFi issues with the device. My devices wireless will disconnect randomly from a strong signal and I have personally observed it disabling and re-enabling the wireless by itself.
Also once disconnected it no longer sees ANY wireless networks no matter where I go even though it shows the "scanning" circle spinning and I know that there are strong known wireless networks by me. If I manually toggle the WiFi off and then on again, all wireless networks around me are detected again and if any of my known networks are present it will automatically connect. However after a period of time this connection will disconnect and I have to do the process over again.
I have already made sure that 1.) Smart Switch is turned off. 2.) Keep Wi-Fi on during sleep is set to Always. 3.) Always allow scanning is enabled.
I have also tried disabling the WiFi Power Save mode [*#0011# and click on more>>WiFi>>"WIFI Power save mode"] this too resulted in the same behavior.
I've only had this phone for a day and a half, not rooted, already cleared cache partition from stock recovery etc. I haven't tried a factory reset yet (not sure how much good it would do), but at this point is there anything else I should try or is the consensus I need to get my phone swapped out?
**Update** So upon extensive further testing it seems that my wireless issues are caused by issues connecting to the 5GHz band on wireless access points that use bandsteering in that both 2.4GHz and 5GHz use the same SSIDs. This is a MAJOR problem for me as I encountered this at my place of work and rely on wireless heavily not to mention my phone heavily for wireless testing. There are no "Advanced" wireless settings for selecting which band to use either.
I really need some suggestions in order to try and get this problem solved or I may have to switch to a crappier phone just to have functional wireless.
I had something like that happen too, but I only noticed it at home. My home network has both 2.4 and 5GHz using same SSID. I set my phone to use 2.4GHz rather than the deault setting "AUTO", now it seems to work. Shouldn't have to do that though, but maybe my home network isn't setup correctly. This is not device specific though, it happened on my old M8 and now on s6 edge. So it must be on my end.
-Apollo- said:
I had something like that happen too, but I only noticed it at home. My home network has both 2.4 and 5GHz using same SSID. I set my phone to use 2.4GHz rather than the deault setting "AUTO", now it seems to work. Shouldn't have to do that though, but maybe my home network isn't setup correctly. This is not device specific though, it happened on my old M8 and now on s6 edge. So it must be on my end.
Click to expand...
Click to collapse
I have no settings for configuring WiFi bands, where did you find them?
Sent from my SM-G925P using XDA Free mobile app
http://forum.xda-developers.com/galaxy-s6-edge/help/wifi-dropping-t3079504
rank78 said:
http://forum.xda-developers.com/galaxy-s6-edge/help/wifi-dropping-t3079504
Click to expand...
Click to collapse
Unfortunately I have already tried those options, what I am looking for now is the ability to manually select what wifi band 2.4 or 5GHz my phone uses automatically on the phone itself as Apollo stated he was able to do somehow.
Moguledyouth said:
Unfortunately I have already tried those options, what I am looking for now is the ability to manually select what wifi band 2.4 or 5GHz my phone uses automatically on the phone itself as Apollo stated he was able to do somehow.
Click to expand...
Click to collapse
I can only imagine he meant router settings because the S6 doesn't show that ability. Sounds like you have to get different SSIDs for your 2.4 and 5 bands.
rank78 said:
I can only imagine he meant router settings because the S6 doesn't show that ability. Sounds like you have to get different SSIDs for your 2.4 and 5 bands.
Click to expand...
Click to collapse
Moguledyouth said:
I have no settings for configuring WiFi bands, where did you find them?
Sent from my SM-G925P using XDA Free mobile app
Click to expand...
Click to collapse
Sorry guys, I was wrong. I upgraded from M8 to M9 last week. I had to change bands on M9, like on the M8. Didn't like the M9 so swapped out for s6 edge. I did not have to do this on s6 edge!
I had a brain fart..sorry for confusion, it was the M9.
This is what I have found out in my thorough testing on this. The S6 / S6 Edge have issues connecting to AC Wireless networks. Upon connecting the devices wireless connection to and AC Wireless access point or router it will become unstable and disconnect randomly and in my firsthand experience will not re-establish wireless connections at all until WiFi has been manually toggled off and then back on at which point the process I described above will begin again if connecting to any AC Wireless device.
A workaround for the moment for home personal routers is to separate the SSID's if they aren't already for both 2.4GHz and 5GHz and to use the 2.4GHz channel. This won't help however for all the places you cannot change that have AC wireless AP's installed etc. I am continuing to test this device for a while before I return it as I require functional wireless in my day to day job.
This is a huge issue, I contacted Samsung support yesterday about this (You should too) as I have confirmed that this is happening cross platform and carrier, S6 & S6 Edge, Verizon & Sprint that I am aware of so I'm guessing it all of them.

WiFi Unstable Issues

Anyone having problems with WiFi? My phone seems to easily disconnect from WiFi with the excuse of "Avoided poor internet connection". And it seems to have become worse after the v15e update. My phone is the H959 model from Singapore.
Kidsnd274 said:
Anyone having problems with WiFi? My phone seems to easily disconnect from WiFi with the excuse of "Avoided poor internet connection". And it seems to have become worse after the v15e update. My phone is the H959 model from Singapore.
Click to expand...
Click to collapse
Give us some more info
Whats your router?
You are connected at 2.4 or 5ghz?
Are your channels congested? Try to find a better channel using wifi analyser
kutulu32 said:
Give us some more info
Whats your router?
You are connected at 2.4 or 5ghz?
Are your channels congested? Try to find a better channel using wifi analyser
Click to expand...
Click to collapse
It happens on any network. I was on holiday in the US, and it kept dropping the connection. I thought it was just because hotel WiFi are just ****ty in general, but it happened at home and at work too.
The WiFi at home is an ASUS RT-AC68U, and I'm connected to the 5 GHz channel, and channel congestion is not a problem. 2.4 GHz is congested a lot, but the disconnect happens on both 2.4GHz and 5GHz. Most of the time, I would pick up the phone, and try to access a website and it would take forever. After a while it would say "Internet connection unavailable at *wifi name*". Then after a reconnect it usually works, and loads the page instantly.
At work, I'm wearing an Android Wear watch and installed the network change notifier, so every 10 minutes or so, my watch would tell me that I have disconnected from the WiFi and after 5 minutes it will connect back again... Signal strength is excellent, channel congestion is horrible, but it shouldn't disconnect that many times.
Kidsnd274 said:
It happens on any network. I was on holiday in the US, and it kept dropping the connection. I thought it was just because hotel WiFi are just ****ty in general, but it happened at home and at work too.
My house WiFi is an ASUS RT-AC68U, and I'm connected to the 5 GHz channel, and the channel is pretty much clear. 2.4 GHz is congested a lot, but it happens on mostly any network.
At work, I'm wearing an Android Wear watch and installed the network change notifier, so every 10 minutes or so, my watch would tell me that I have disconnected from the WiFi and after 5 minutes it will connect back again... Signal strength is excellent, channel congestion is horrible, but it shouldn't disconnect that many times.
Click to expand...
Click to collapse
You seem to have a good rooter. With all my >snapdragon 800 phones and tablets wifi works perfect .
Connection between phone and router is 433mbps. Before you hard reset your phone try to change channel . And try to keep your connected devices at minimum 2 or 3. You can also try pseudo static ip instead of dhcp
kutulu32 said:
You seem to have a good rooter. With all my >snapdragon 800 phones and tablets wifi works perfect .
Connection between phone and router is 433mbps. Before you hard reset your phone try to change channel . And try to keep your connected devices at minimum 2 or 3. You can also try pseudo static ip instead of dhcp
Click to expand...
Click to collapse
All my other devices, be it computers, tablets, older phones, do not have this problem. The problem I face is really similar to this thread below:
http://forum.xda-developers.com/g-flex2/help/wifi-woes-t3197144
I suspect it is due to a setting that is found in KitKat to "Avoid poor connections" but that is not found here. When doing a speedtest.net I can get 200+ mbps, so speed is not a problem. My phone just doesn't like to stay connected... Probably will try a hard reset, just need to backup my data.

WIFI issue

Hi, I keep losing internet connection whenever I am on WiFi, although signal is strong and WiFi icon keeps showing full in notch. I already reset my router and network. Anything else I can do? WiFi is always on during sleep, by the way. All other devices and smartphone work fine on my WiFi network, it's only the OnePlus 6.
Capt. John Yossarian said:
Hi, I keep losing internet connection whenever I am on WiFi, although signal is strong and WiFi icon keeps showing full in notch. I already reset my router and network. Anything else I can do? WiFi is always on during sleep, by the way. All other devices and smartphone work fine on my WiFi network, it's only the OnePlus 6.
Click to expand...
Click to collapse
Some routers have a setting you must disable, or else the op6 can kill the internet for a few seconds.
LAN>Switch Control and set Nat Acceleration to Disable (on router) may not be the right path for you to go on your router but search for nat acceleration helped me on my Asus router.

wifi connection problemp - solved

We have set up a WiFi router at our summer house and all devices bar my OnePlus 8 connects without problem to the WiFi. My phone connects to the WiFi but not the internet. Have restarted the phone and removed and added the WiFi connection but no luck. Any idea what's going on?
I had this problem with my oneplus 8, European version, where at times internet connection would drop, but wifi was still connected so the phone was in effect blocked since I use VoWiFi both voice calls and data was blocked.
The problem turned out to be between my router and the oneplus 8. I had to go into the settings of the router and disable a feature called "band steering". This setting will make the two different wifi gateways inside the router, the 2.4 ghz and the 5 ghz appear as one and the same with the same SSID name. This is supposed to simplify setting up devices with wifi but is known to cause problems sometimes.
As soon as I had separated the two and given them different names, I no longer have a problem with internet access dropping from the wifi.
I have no idea where the fault happens, I only know that I have had to disable band steering with another router I had before. I think this feature might be a bit unstable.
No idea what's happened but this morning it just worked.

Categories

Resources