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I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App
and1kar said:
Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
Nope i used the tmous 1.50.
I am pretty sure you forgot to run the RUU, and sadly yes I have to inform you that it is bricked :/
xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Click to expand...
Click to collapse
Sounds like you bricked it, yes :s
Thanks for the replies guys.
Since i got it from craigslist my only hope is paying htc to repair it i'm assuming?
It should still be covered by the original warranty right?
LooieENG said:
It should still be covered by the original warranty right?
Click to expand...
Click to collapse
Just got off the phone with HTC. It is still covered under their warranty. Hopefully since all my void stickers in good standing, I have no physical damage, was able to get the CID back to Tmous and the write secureflag3 went through, there will be no reason to deny it. Here is hoping! I think EXT4 recovery is still on there though. Hopefully it will be so bricked that they will have to reset it and reload the software to be able to do anything with it
Hope you manage to get it fixed!
A question, I have yet to root my XE, but is SUPERCID a must on a sim free phone if you want to flash roms?
the fact is that if it is so bricked that it won't turn on at all they won't check it further. many members achieved to get a new phone as replacement
Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty
bonesy said:
Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty
Click to expand...
Click to collapse
I definitely didnt mention xda or flashing roms or anything, and I told them i received it as an anniversary gift (even though i really did get it from craigslist). Told them i rebooted the phone and it just never came back on. Which really is what happened while leaving out a few details lol.
I wonder what would them HTC guys think if they are already among us
same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Click to expand...
Click to collapse
poktangju said:
same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
Click to expand...
Click to collapse
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went. I have read some HORROR stories about people sending there phone to HTC and it become missing in action for MONTHS. I really pray to christ that does not happen to me.
O/T a little bit, but how come with just about any other "thing" in life a warranty is good and is tied to the object and not to the person. Even though i got this phone off of craigslist, why should that have ANYTHING to do with it. The phone is the phone and the warranty is the warranty regardless of whose possession it is in. I just don't think tmobile should be able to do that. Also i think it's BS that if you buy a brand new phone and it breaks 2 days later, they give you a refurb and not a new one. How do they get away with this ****!
i think im gonna take my chances as well...the person i talked to at htc did say that if the damages were caused by me then i would have a choice to pay them to fix if not i would have to pay $35 to get the phone back...so this could end up costing the shipping to send phone and the $35 to get the phone back.
xsteven77x said:
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went.
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Click to collapse
Just wondering how this has progressed. Did you send your phone to HTC? Did they say what the potential repair costs could be?
Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!
did you get your phone back?
xsteven77x said:
Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!
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Click to collapse
my phones power/usb port is broken, i still have manufactures warranty, should i send it in to be fixed? and what should i do to it before i send it in, what steps should i take and how do i do that, dont worry im not an idiot you wont be wasting your time if you help me, i catch on quickly, my phone is S-off and fully rooted, with a custom ROM installed i know i probably shouldent send it in like that, where should i start, is there a better alternative to sending it in? by the way i do pay for mobile insurance thru AT&T, all help is greatly appreciated, thank you very much
greentrees89 said:
my phones power/usb port is broken, i still have manufactures warranty, should i send it in to be fixed? and what should i do to it before i send it in, what steps should i take and how do i do that, dont worry im not an idiot you wont be wasting your time if you help me, i catch on quickly, my phone is S-off and fully rooted, with a custom ROM installed i know i probably shouldent send it in like that, where should i start, is there a better alternative to sending it in? by the way i do pay for mobile insurance thru AT&T, all help is greatly appreciated, thank you very much
Click to expand...
Click to collapse
There are good number of threads out there that can help you, I recommend searching. In short, any time you're going to send your phone in to AT&T, it's a good idea to unroot and install a stock RUU. I'm not 100% on the rules or whatever, but rooting voids warranty and if AT&T sees it they may reject your warranty claim, assuming you go the route to send it in. Search for Gene's tool to unroot, or use the AAHK (I believe there is a step in there to unroot). I've used Gene's tool and I know it works fine.
The only alternative I can think of is taking it to a 3rd party to have it fixed. You probably won't have to unroot then but if you're paying for insurance you might as well use it and not pay out of pocket..unless of course the fix would be relatively cheap but honestly can't see that being the case. Hope that helps!
If the phone is under manufacters warranty then spend the $5 for shipping to have to sent to the HTC department address they give you. Its much cheaper and a better route to go than yo have ATT charge you $150 for the phone insurance coverage. I had to send mine in. I unrooted it and put it back to complete stock. That was all I needed to do. Because they never said my warranty was voided when they received my phone upon looking at it and testing it, or whatever they do.
So just unroot and return to complete stock and you'll be fine.
Sent from my HTC Inspire 4G using XDA App
will i be able to unroot and flash stock RUU without hooking up to my pc via USB?
greentrees89 said:
will i be able to unroot and flash stock RUU without hooking up to my pc via USB?
Click to expand...
Click to collapse
My S-ON tool will work without USB. Just get it on your SD card somehow (via adapter, or download from phone):
http://forum.xda-developers.com/showthread.php?t=1208507
I talked to ATT today and they gave me the number for the warranty replacement hotline. I've noticed that my phone has become increasingly hard to turn on via the power button (Its become slightly recessed), the battery door doesn't fit onto the phone, making the top volume key hard to press, and the vibration feels as if something has become lose inside the device.
My question is, what if when the manufacturers test the device, they decide that nothing was initially wrong. Will I get some sort of weird bill?
My device is completely spotless, minus the details mentioned above.
Hello, I have an issue where I need to send my HTC Sensation in for repair. However, I had to re initiate S-ON, upon doing so. When I went to reboot, I get a blank screen with nothing showing. I can not even get into HBOOT. I know that if I send this to HTC for repair they are going to see I had S-OFF on this phone, and clockwork recovery. So they are going to charge me for the repair.
Anyone out there have any ideas on how to avoid this at all?
Just to let you know I just seen there was another thread on this and went to T-Mobile and they are sending me out a replacement free of charge except the $5 handling fee. Which is nominal at this point, they even let me use a loaner phone. This might be another avenue that people might be able to persue rather than wait the 6-10 business days for HTC to get done with their phone.
jamcomp said:
Just to let you know I just seen there was another thread on this and went to T-Mobile and they are sending me out a replacement free of charge except the $5 handling fee. Which is nominal at this point, they even let me use a loaner phone. This might be another avenue that people might be able to persue rather than wait the 6-10 business days for HTC to get done with their phone.
Click to expand...
Click to collapse
Yup,they are a lot easier to deal with than HTC.I bricked mine on Christmas eve trying to flash an ICS firmware,contacted T-mo and got my replacement 2 days ago.
Got my new one a day later. Thank God that I had insurance on my phone so they replaced it. I told them that an OTA update must have corrupted the Android OS data.
Sent from my HTC Sensation 4G using xda premium
jamcomp said:
Hello, I have an issue where I need to send my HTC Sensation in for repair. However, I had to re initiate S-ON, upon doing so. When I went to reboot, I get a blank screen with nothing showing. I can not even get into HBOOT. I know that if I send this to HTC for repair they are going to see I had S-OFF on this phone, and clockwork recovery. So they are going to charge me for the repair.
Anyone out there have any ideas on how to avoid this at all?
Click to expand...
Click to collapse
Did you flash the stock ROM before you put S-ON?
No I did not, that is the mistake that was made. Going to wit for the official launch of ICS before rooting my phone again so I don't have the same issue again.
Sent from my HTC Sensation 4G using xda premium
Poor HTC... It wasn't their fault...
Bricked
Same boat. ROM worked great... Now I'm bricked. Got my replacement today. Gonna wait a few days before sending bricked one to T Mo... Can they tell if I have S Off? Or do I hope for the best... Also in their terms and conditions they "conveniently" sent me it says " tampering or modifying your device is a violation that directly harms T-Mobile which cannot be fully redressed by money damages,and that T-Mobile shall be entitled to immediate injunctive relief in addition to all other remedies available." Should I be scared to send it back to them...? Lol
They don't mind. I had dust under screen and sent it back. I sent them it with miui lol. It came back still s offd but with the latest ota
Sent from my MIUI.us Sensation 4G using XDA App
Hello to all the people of the world who share this amazing interest in their electronics.
Please let me begin by saying that this is my first post and have searched for hours over the last five days to try and find the answers and learn more about my situation, and I thank anyone who takes the time to respond ahead of time.
I am the owner of a what I believe to be a hard bricked verizon sch-i535.
I started with the stock phone and I decided to try the update I found on this wonderful site.
http://forum.xda-developers.com/showthread.php?t=1974114
"[GUIDE] Jelly Bean Factory Image (Root/Recovery/Unlocked Bootloader) *UPDATED 12/6*"
I followed the directions perfectly, installed TWRP Recovery, added SuperSU, and went with both Root and Unlocked Bootloader option.
Everything went perfect. The phone rebooted, opened loaded android jelly bean perfect and I was able to make a recovery back up, by entering TWRP recovery mode, three button combo, vol up, power, home. This all went perfectly according to plan.
My problem arose when I pushed my luck and lack of research which I rightly admit and decided to try and then upload one of the modified roms.
I decided to go with the latest AOKP milestone, that i downloaded from the AOKP site.
aokp_i9300_jb_milestone-1.zip
I had spent some time researching and was pretty sure I understood what to do.
I entered TWRP with the three button recovery mode option (vol up, home, power), made a second back up, did the factory reset swipe, cleared both caches, then tried to install "aokp_i9300_jb_milestone-1.zip" from sd card which was on the list. The phone reloaded, the screen went black and enter what i now believe to be hard brick status.
I have tried all the simple fixes, ordered and used a download jig, removed battery, no button responses, not recognized by odin on xp, computer chimes but does not recognize phone. This is where I'm at and how I have gotten here. If only
I have been researching JTAG and the RIFF box, and now also the ORT JTAG box. There are people who are supposidly doing JTAG repairs on the sch-i535 even though all of the sales sites for these boxes do not show the Snap dragon msm 8960 chip set is supported. I realize I could just send this phone to them but I would really like to repair it myself if I can purchase the correct tools. I have searched high and low and would just like to know if anyone on here has any experience with this type of repair if you think its an option in my case. I have also read that people who have had hard bricks with the same symptoms have had to replace the motherboard. If JTAG repair with RIFF box is possible, can I use the same JTAG jig as the one designed for the i747 version which is also based on the same chipset? I realize that the actual programing is different between carriers but if the RIFF box has the correct verizon software can it be used with i747 JTAG jig?
I have also read about the option to use a good SCH-I535 to make a boot sd card and then short the resistor on the bricked phone. There really hasn't been much written about success with this option. I am a person who believes I can fix anything, and would like to be able to repair it in the future if I can find the right tools and also help others in my area. Is it really dead or can I still resurrect my phone?
Thanks a lot to all of you at XDA.
Are you able to reach download mode from
vol d + home + power?
Sent from my SCH-I535 using xda app-developers app
jam.i.s0n said:
Are you able to reach download mode from
vol d + home + power?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
No, my phone is completely unresponsive. Neither of the three button press options nor the download jig I ordered do anything.
your problem lies in the fact that you flashed an i9300 (international variant) rom onto your us variant rom. unfortunately they're not compatible and most probably bricked your phone unless you are somehow able to go back into download mode and use odin to flash the appropriate stock rom for your verizon s3.
Sent from my GT-I9300 using xda app-developers app
OP see sticky top of page for correct forum.
jje
Sent from my GT-I9300 using xda premium
This is wrong forum mate
Sent from my GT-I9300 using XDA Premium HD app
mputtr said:
your problem lies in the fact that you flashed an i9300 (international variant) rom onto your us variant rom. unfortunately they're not compatible and most probably bricked your phone unless you are somehow able to go back into download mode and use odin to flash the appropriate stock rom for your verizon s3.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Thanks for your response. A question about the variants. Was it the No wipe version, or the AOKP version? I'm thinking the AOKP due to the fact that the phone booted up perfect after the no-wipe Jelly bean. Or am I wrong, and would it appear to operate fine at beginning only to crash after?
fscxide said:
Thanks for your response. A question about the variants. Was it the No wipe version, or the AOKP version? I'm thinking the AOKP due to the fact that the phone booted up perfect after the no-wipe Jelly bean. Or am I wrong, and would it appear to operate fine at beginning only to crash after?
Click to expand...
Click to collapse
The problem is you flashed the I9300 AOKP on your Verizon S3. Guaranteed hard brick every time.
Glad to see you've been researching and you're on the right path, is gonna need JTAG. here is the link everyone uses. You may be able email and ask what method they use to determine if you can do it yourself. I'd guess it's expensive, but it may be something you want to do.
http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-iii-jtag-brick-repair/
Sent from my SCH-I535
My guess is that I7 box will do no good. There has to be more to JTag. In the beginning Josh at Mobile Tech could JTag the other Variants but not the I535. He now can so apparently there is more needed than just the box.
kintwofan said:
The problem is you flashed the I9300 AOKP on your Verizon S3. Guaranteed hard brick every time.
Glad to see you've been researching and you're on the right path, is gonna need JTAG. here is the link everyone uses. You may be able email and ask what method they use to determine if you can do it yourself. I'd guess it's expensive, but it may be something you want to do.
Sent from my SCH-I535
Click to expand...
Click to collapse
Thanks for your response. I have spent at least 5 hours a night since Monday to try to figure this all out. I am learning a lot about this phone and the processes here on xda, and all it has done is peak my interest even more. I'm definitely in the camp that believes its wrong to take back a perfectly good phone that is technically only "asleep." :fingers-crossed:
add another one to the jtag tryouts!
fscxide said:
Thanks for your response. A question about the variants. Was it the No wipe version, or the AOKP version? I'm thinking the AOKP due to the fact that the phone booted up perfect after the no-wipe Jelly bean. Or am I wrong, and would it appear to operate fine at beginning only to crash after?
Click to expand...
Click to collapse
sorry the late response since apparently this got moved to the appropriate forum.
it's the i9300 rom which if i remembered correctly, is the AOKP. You need to somehow get back to download mode and use odin to flash the proper stock rom into it.
Good luck
Success!
Well not exactly but my phone is completely fixed thanks to Josh at MOBILE TECH VIDEOS! After extensively searching for answers and figuring out what I had done there was only one option. JTAG. I realize I could have just brought it back to Verizon and exchanged it but I wasn't willing to risk getting a refurb when I knew there was nothing physically wrong with my phone. I called the Mobile Tech Videos number last Tuesday afternoon to make sure I could speak to a person before just placing my phone in the mail. The person who answered was actually Josh the owner. I explained what I had done to the phone and he explained exactly what I did internally to the phone and that he could definitely help me. He even told me of a notebook program that would let me read the code before had and I would have seen that I had an international ROM. He was very easy to talk to and took the time to explain to me information that he has probably said 1000s of times all with patience and a genuine desire to help me understand.
I packaged my phone up on Tuesday and mailed it the way his very well designed website said to. He told me exactly what would happen and it did. I received an email Friday stating that they had received my phone and that because I had paid the additional 15$ for the expedited service, that the phone would be fixed and shipped within 2 business days. Monday I received another email that my phone was fixed and shipped with a tracking number. I had also paid for the expedited shipping so I received my phone today! 4 day turn around...Awesome! :victory:
It was packaged in a small bubble wrap envelope inside a larger bubble wrap envelope inside of the outer shipping envelope safe and sound.
Came home put sim card, battery in and it came to LIFE! I went back over all the correct steps I had done and reinstalled Jelly bean with TWRP and both the superuser and root unlock option. SO glad to have my phone working again thanks to MOBILE TECH VIDEOS and Josh but also everyone here at XDA! Thanks Again!
I hard bricked mine following a soft brick. Followed the guide to the letter, or so I thought. Anyway I ended up with a paperweight. I didnt know about jtag repair so I talked with samsung and explained what happened and even told them it as a rooted bad flash. They advised to send it in to them and they would fix. Sent off on friday and got it back yesterday. Samsung replaced the motheboard and did it under warranty. I should have had to pay something but did not have to. I learned my lesson on paperweights. Phone was rooted as quickly as possible, installed ota rootkeeper and took the ota this morning. So far everything is golden.
Sent from my SCH-I535 using xda app-developers app
Cheap 100% working jtag
Hey I found a guy that has very good service and is almost guaranteed to fix your hard bricked Samsung. Go to jtagmyphone.com
Its the best guy and he has very good service and he's very quick also you can give him a call at 518.847.7473. This is the best option for your bricked phone I promise.
So I have been loving my pixel and I baby it. However this morning out of nowhere when the phone vibrates it sounds like it is buzzing and probably something is loose inside causing this. Seems others have had this. Long story short looks like I need a replacement. I came from an iphone so it took me a while to set up this phone as ideally as I want. I have rooted it and have TWRP flashed.
Is the best way to set up my new phone when it comes in to back up this one with TWRP, root the new one, flash TWRP on and restore a back up? Will this remember all my settings? Will it back up my apps and info, photos?, notes?.
I'm looking for the fastest way to get set up again
Thanks in advance.
dejanspa said:
So I have been loving my pixel and I baby it. However this morning out of nowhere when the phone vibrates it sounds like it is buzzing and probably something is loose inside causing this. Seems others have had this. Long story short looks like I need a replacement. I came from an iphone so it took me a while to set up this phone as ideally as I want. I have rooted it and have TWRP flashed.
Is the best way to set up my new phone when it comes in to back up this one with TWRP, root the new one, flash TWRP on and restore a back up? Will this remember all my settings? Will it back up my apps and info, photos?, notes?.
I'm looking for the fastest way to get set up again
Thanks in advance.
Click to expand...
Click to collapse
You should use Titanium Backup to back up all user apps+data. Copy that backup to your PC. When you get the new phone, root, install TB and restore. Done!
Do you have a Verizon Pixel? If you do, and the replacement device has the latest security patch, the previous advice is moot since you can't root it any more (locked bootloader).
quangtran1 said:
You should use Titanium Backup to back up all user apps+data. Copy that backup to your PC. When you get the new phone, root, install TB and restore. Done!
Do you have a Verizon Pixel? If you do, and the replacement device has the latest security patch, the previous advice is moot since you can't root it any more (locked bootloader).
Click to expand...
Click to collapse
Okay perfect thanks i'll do that instead. And no verizon pixel, whew!
dejanspa said:
Okay perfect thanks i'll do that instead. And no verizon pixel, whew!
Click to expand...
Click to collapse
Is the replacement on the way already? When you get a new Pixel there is a way to transfer all your programs and settings to your new device at the initial setup even without root yet. But you will want to unlock the bootloader first which will cause a factory reset and then do the transfer. I did it from my n5x and it worked great. I wasn't even unlocked or rooted and I'm still not. I haven't used Titanium backup obviously and don't feel the need to any longer. But if you want root then you might as well backup everything and restore what the transfer misses. Best part of the transfer is that all your settings get ported over to the new device, i.e. sounds, preferences, security settings etc. Titanium will not do that.
Alternately, you can set it all up again which is sometimes fun. It lets you change a bunch of stuff and make it like a new device all over again. But as you said, that does take time. Anyway, good luck with the new one.
bobby janow said:
Is the replacement on the way already? When you get a new Pixel there is a way to transfer all your programs and settings to your new device at the initial setup even without root yet. But you will want to unlock the bootloader first which will cause a factory reset and then do the transfer. I did it from my n5x and it worked great. I wasn't even unlocked or rooted and I'm still not. I haven't used Titanium backup obviously and don't feel the need to any longer. But if you want root then you might as well backup everything and restore what the transfer misses. Best part of the transfer is that all your settings get ported over to the new device, i.e. sounds, preferences, security settings etc. Titanium will not do that.
Alternately, you can set it all up again which is sometimes fun. It lets you change a bunch of stuff and make it like a new device all over again. But as you said, that does take time. Anyway, good luck with the new one.
Click to expand...
Click to collapse
Well currently arguing with google. Since I didn't buy it from google store but a carrier they want me to send the phone in first before they ship the new one. If you buy it from google then they send you a new one first and put a charge on hold on your CC until old one is received. I asked them to do the same for me but they said it's policy. I'm having the issue escalated.
The steps you mentioned is exactly why I want google to send me one first, through my carrier I would probably have to swap it right away and never have both in my hand.
If I get google to send me one, i'll do both things. Root then transfer via google's method and then use titanium as well for the rest of the stuff.
dejanspa said:
Well currently arguing with google. Since I didn't buy it from google store but a carrier they want me to send the phone in first before they ship the new one. If you buy it from google then they send you a new one first and put a charge on hold on your CC until old one is received. I asked them to do the same for me but they said it's policy. I'm having the issue escalated.
The steps you mentioned is exactly why I want google to send me one first, through my carrier I would probably have to swap it right away and never have both in my hand.
If I get google to send me one, i'll do both things. Root then transfer via google's method and then use titanium as well for the rest of the stuff.
Click to expand...
Click to collapse
I have been dealing with the same problem!! I started a thread right below yours called RMA for new Verizon pixel! They want me to be out a phone for some 14 days while I send them my defective device and then they send my new one!
zaksimmermon said:
I have been dealing with the same problem!! I started a thread right below yours called RMA for new Verizon pixel! They want me to be out a phone for some 14 days while I send them my defective device and then they send my new one!
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I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
quangtran1 said:
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
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I haven't been back on XDA until now and I haven't checked my thread until just now actually lol. But I bought mine from a different retail store called Nebraska Furniture Mart they have a store in Kansas city Mo where I live and they sell the Verizon variant. I called Verizon first and they told me to contact google. Maybe there was just a misunderstanding with the rep I spoke to? I have tried lots of different options but all are pointing to sending the phone in first because I'm past the 14 day remorse period?
quangtran1 said:
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
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Mine is not from verizon, i'm in Canada. With it being christmas my carrier currently has this phone online only. They have a $300 off activation credit going on right now so have had a huge amount of order and it's couple of weeks back log.
Just to back up the fact that Verizon requires you to go through the manufacturer if it's still on the OEM's warranty, the same happened with my LG G Pad 8.3 LTE (VK810). I was paying for the absolute best Verizon warranty on all three lines, and less than six months after I got this device I had a problem with the screen on the LTE (not dropped or cracked, just not working right), and Verizon wouldn't lift a finger to help me and said I had to go through LG.
Totally off topic but luckily LG gave me the absolute best warranty service I ever received. They had me take my device to a FedEx, LG paid for FedEx to box it up and have it shipped to them. I dropped it off on a Monday evening about 5 PM and the tablet was back in my hands fully repaired (not replaced with a refurb) on Friday of the same week around the same time. Sorry for the OT part. Too bad LG bootloader unlockable devices are rare except maybe through some other carriers (T-Mobile?).