Hi,
I got a Z3 which was described as stuck on the boot screen but it actually seems to work to some degree but no image is displayed on the screen and there is a robotic voice which sounds like a visual description tool/app.
When I collected the phone I was told they installed talkback then it all went wrong.
The phone turns on and displays the ‘SONY XPERIA’ start screen with a tiny strip of fuzzy lines at the bottom of the screen which disappear after a while but the white Sony text remains.
Then the backlight dims and the robotic voice starts like it is describing things on the screen BUT it is not understandable or in a foreign language. Every now and again there is a word which can be understood.
Pressing the power button it seems to lock/sleep with the voice announcement ending and it just sits there but occasionally it says something random.
If you press the power button the backlight comes on but the screen remains black - no image.
Using a stylus to tap around the screen the voice responds and it vibrates and you get pings and clicks as you would expect.
I seem to be able to get into the dialer/keyboard because it then reads outs numbers in English and possibly some letters.
Plugging in the charger the LED lights up as expected; Red - Orange - Green
It rings when I phone it and then the LED flashes white for a notification.
Powering it up while holding volume up - it vibrates 3 times.
Holding the off switch the red LED comes on and it vibrates.
When I connect it to Windows an icon appears in file explorer but blank when double clicked.
PC/Xperia companion opens & recognises it but displays the warning “Your device is locked - 1. Set Xperia to MTP mode”
I have tried one of those USB screen emulating/mirroring applications but it can’t connect either.
I tried Sony Mobile Flasher, but it tells me "Device connected with USB debugging off. For 2011 devices line, be sure you are not in MTP mode"
What can I do?
Your help much appreciated.
Related
Hi,
Picked up a HTC one S of off a mate today who dropped it and cracked the screen. Replaced the screen for him but it's still not working. Here's symptoms and what I tried.
-black screen all the time
-phone boots, three buttons at bottom lit up, LED flashes green and if I call him the phone vibrates
-if I hold down the power and volume buttons down, once the home lights have flashed 15 times I see a few lines of flicker for a fraction of a second on the screen and then nothing.
-Touchscreen appears to work as it vibrates when touching it (and I'm inputting text presumably?)
-He hadn't customised/flashed any other ROM on there.
Can someone perhaps shed light on next steps for troubleshooting?
Thanks
Tobias
Hi guys,
I have a peculiar issue. My nexus 5 displays the battery when charging when off, the android appears when selecting recovery etc. when power button and down volume button are pressed, and the phone when turned on displays the lights twirling and then the android symbol. So the phone appears to be fully functioning. After the word android disappears and the phone has started up there is no further display. However if I press the power button the 'turn off phone'will appear in the middle of the screen.
Has anybody any idea what the issue could be. I put the logic board in to another nexus and the same issue occurred. My thinking would be to reflash the phone?
Thanks for any input
My phone's screen stopped working whilst I was using it(1). Other than that the phone is working(2). Are there any general tips for how to get it working again other than "take it somewhere to get repaired"?(3) It's a Sony Xperia Z3, just over 3 years old and has been very well treated.
1) browsing and listening to music. the music played but the screen went blank. i've long pressed power; held power and volume up until the vibration; pressed the yellow button under the sd card cover.
2) led flashes. phone rings when phoned. pressing power toggles the screen between black and the very slightly not-quite-black you get normally when there's a "black" background on a site/photo.
3) seriously, i know that there are places which repair phones.
After dropping my XZ on a table, it just went completly dead. The device switched off and wouldn't start again. So I tried to charge it, and hoped for the best, but when I connect it to a charger something strange occurs. The small red charging light comes on, and the black "SONY" text on a white background shows for a few seconds, then the device shuts off and the red light disappears. And from there on it just loops from black screen to red light -> sony logo -> black screen no red light -> red light -> sony logo -> black screen no red light and so on.
I've tried 2 different chargers (for several hours), tried starting it holding vol up and also starting it holding vol down. Tried connecting it to a computer with the xperia companion software, but it doesn't show any signs of connection. The SD card is removed.
I assume it has to be some kind of hardware issue (relating to the drop, yes i was drunk). But does anybody have experience from this problem and might advise what part is broken?
What you actually did with your mobile, step by step.
Hi, I started having the strangest issue 2 days ago. Phone model is Samsung Galaxy A50.
I have been unable to unlock my phone once I pressed the lock button or if it went to sleep (screen off).
The only way out of the issue is to restart it by pressing volume down and power for 5 seconds. I put the screen timeout to 10mins (which is the maximum). But no long term solution. Whenever the screen turns dark it stays dark. If a call comes in, the phone vibrates (or ring) but any interaction with the phone is impossible. If I play music, the music continues once the screen is off. The sound can be turned up or down, but it's the only thing that can be done.
While the screen is on, changing the volume via the buttons affects the actual volume of the music, but there is no UI indication that the volume changes, no popup nothing.
So all physical buttons are working correctly.
I have trie "reset parameters", I have tried "reset all data" (backed up everything through Smart Switch). It doesn't change a thing. The phone is reset (still on android 11 though, although I bought it on android 10...) but the issue remains.
Now something very interesting :
Just now, I setup Phone Link for windows 10, so that I am able to see and answer texts and phone calls while at the office. Which works, it sort of defeats the purpose of a "cellular" phone but well...
HOWEVER : while my phone is connected to my desktop through Phone Link. I can lock and unlock at will, change volume and see the UI pop up (via the windows interface or directly on the phone, same behaviour) It's basically fixed. I thought it was fixed for good, so I disconnected my phone from Phone Link. The screen went black as before and there was nothing I could do except reconnect it via Windows 10 (then it immediately starts behaving as usual again...).
My guess is it's definitely software. I just don't understand why a factory reset didn't do the trick...
I wanted to try and reset through the bootloader, but I never managed to effectively get into the bootloader (through volume up and power while the phone is off).
I do not recall making any updates or installing anything just before these symptoms occured. I did install a firmware update that was available after these symptoms started but to no avail
Has anybody seen this before ? Thanks in advance