Related
EDIT: No feasible solution found, so I had the device sold. Question closed.
UPDATE ON THE ISSUE: It seems that it would not recognize WCDMA networks (GSM works properly), hence no signal on my WCDMA-only SIM card. Any ideas?
Hello all, new joining the Relay 4G forums
Long story short, so I got my Relay 4G today, but it just wouldn't fully recognize my China Unicom SIM card. Symptoms and information:
1) No signal
2) Correctly displays my carrier's name, but says "emergency calls only"
3) Can search for available carrier networks, including China Unicom, but fails to register on the network - it says "unable to connect, try later"
4) The device has a correct IMEI instead of a generic one
5) Doesn't prompt me to enter SIM UNLOCK CODE when I first plugged in the SIM card
6) SIM unlocking procedures posted in the forum doesn't help - the phone should be unlocked when I bought it
7) It recognizes another SIM card from China Mobile (WTF!!) and works properly
8 ) China Unicom uses the 2100MHz band, which is supported by Relay 4G
So now I'm out of ideas... Any help would be appreciated. Thanks
Sent from Google Nexus 4 @ CM11
See this thread for sim unlock. http://forum.xda-developers.com/showthread.php?p=40835465
croogrog said:
See this thread for sim unlock. http://forum.xda-developers.com/showthread.php?p=40835465
Click to expand...
Click to collapse
...So this phenomenon means this really is SIM-locked? Good, I'll revert to ICS and try unlocking with that method...
One question: why doesn't it prompt me to enter unlock code when I inserted the SIM?
@croogrog It didn't turn out to be that simple... SIM unlock procedures didn't work at all even though I got all the timings right. I think the problem isn't caused by SIM lock... But what can it be?
Sent from Samsung Galaxy Nexus @ CM11
Bump
Sent from Google Nexus 4 @ CM11
More strange symptom: another SIM from China Unicom got recognized quickly after I inserted it. I don't understand this...
Sent from Google Nexus 4 @ CM11
If other SIMs are working and you are able to call someone your phone was unlocked when you got it.
If your SIM isn't working it could be that you need a new one from your provider.
I had that problem years ago. My phone was too new ...or my card too old.
SGH-T699 (Relay 4G) Talk with a little Tapa
C3POID said:
If your SIM isn't working it could be that you need a new one from your provider.
Click to expand...
Click to collapse
Hmm, my not-working SIM is bought just days ago... I'll go to my carrier's deck and see if they could swap me a new card.
Sent from Google Nexus 4 @ CM11
AndyYan said:
I'll go to my carrier's deck and see if they could swap me a new card.
Click to expand...
Click to collapse
Good luck.
AndyYan said:
Hmm, my not-working SIM is bought just days ago... I'll go to my carrier's deck and see if they could swap me a new card.
Sent from Google Nexus 4 @ CM11
Click to expand...
Click to collapse
Where did you buy the phone from?
gtmaster303 said:
Where did you buy the phone from?
Click to expand...
Click to collapse
From a local importer at TaoBao (China's equivalent of eBay).
UPDATE ON THE ISSUE: I changed my SIM card for a new one at my carrier's but still won't recognize. Adding in the symptom that it can recognize another China Unicom SIM, I guess I can conclude that the problem lies within this particular SIM.
Sent from Samsung Galaxy S Relay 4G @ CM11
AndyYan said:
From a local importer at TaoBao (China's equivalent of eBay).
UPDATE ON THE ISSUE: I changed my SIM card for a new one at my carrier's but still won't recognize. Adding in the symptom that it can recognize another China Unicom SIM, I guess I can conclude that the problem lies within this particular SIM.
Sent from Samsung Galaxy S Relay 4G @ CM11
Click to expand...
Click to collapse
Best test would be to try another carrier sim all together. Not china unicom. See if the phone takes it. That way you will know for sure that it's unlocked and works. Unfortunately, there's no way to check if it's unlocked, other than to test sim cards
My next suggestion would be to consult samsung for a warranty repair, because your phone might be faulty. Or consider asking the seller that you got it from to send you another one. Let us know if you still need help
Sent from my Galaxy S Relay
gtmaster303 said:
Best test would be to try another carrier sim all together. Not china unicom. See if the phone takes it. That way you will know for sure that it's unlocked and works. Unfortunately, there's no way to check if it's unlocked, other than to test sim cards
My next suggestion would be to consult samsung for a warranty repair, because your phone might be faulty. Or consider asking the seller that you got it from to send you another one. Let us know if you still need help
Sent from my Galaxy S Relay
Click to expand...
Click to collapse
1. I checked with a China Mobile SIM and it works. Also, as said before, another China Unicom SIM also works. Only this specific SIM doesn't. It IS unlocked when I purchased it.
2. No way for a warranty - I'm in China and this is a T-Mobile USA device that many local "smartphone gurus" haven't even heard of, let alone "repairing" it.
3. The importer only has one such device in perfect condition (others have plenty of worn and torn), so exchanging is not possible...
I'm thinking of setting up an alternative solution for now...
More update on the issue: even on the China Unicom SIM that got recognized, it wouldn't connect to WCDMA/HSPA+ networks. Did an experiment: I used *#*#4636#*#* to adjust network modes, and when the device is on GSM only / GSM/WCDMA auto / WCDMA preferred, it would receive signal like normal; however, choosing WCDMA only, no signal is received. It seems like the real issue lies within the device after all...
Sent from Samsung Galaxy S Relay 4G @ CM11
...The Relay isn't a WCDMA device.
Even though the relay is a US tmobile device i would still try to contact samsung. They may be able to help you and it can't hurt. This is certainly not the first Relay to leave the US and incur problems...
Sent from my Galaxy S Relay
Jax184 said:
...The Relay isn't a WCDMA device.
Click to expand...
Click to collapse
What? I mean, my carrier has the HSPA+ 21Mbps/42Mbps it supports... What do you mean by it not supporting WCDMA?
Sent from Samsung Galaxy Nexus @ CM11
AndyYan said:
What? I mean, my carrier has the HSPA+ 21Mbps/42Mbps it supports... What do you mean by it not supporting WCDMA?
Sent from Samsung Galaxy Nexus @ CM11
Click to expand...
Click to collapse
If I understand correctly, the network mode menu option for WCDMA in the CM10 ROM is left over from the D2, which is a phone of similar spec which our developers based our ROM on. It doesn't do anything on the Relay.
Jax184 said:
If I understand correctly, the network mode menu option for WCDMA in the CM10 ROM is left over from the D2, which is a phone of similar spec which our developers based our ROM on. It doesn't do anything on the Relay.
Click to expand...
Click to collapse
But it DOES switch network modes... Or so I think, judging from the symptoms.
The first SIM only supports WCDMA(HSPA+), and when inserted, it can find my carrier's network but can't connect. On the second SIM which is compatible with both GSM/WCDMA, I lose signal only when "WCDMA only" is chosen, and under this situation the symptom is same as above. I assume that it can find my carrier's GSM network but not the WCDMA one.
Sent from Samsung Galaxy Nexus @ CM11
Bump in vain. I guess I'll be selling this phone if the issue is really within the phone itself...
Sent from Samsung Galaxy Nexus @ CM11
Hi, I've got a Z3 dual D6633 which I want to use with an EE SIM in the UK. I've tried a cut down microsim and been into the EE shop and tried one of their nano SIMs but both don't work correctly in the phone.
The cut down SIM makes a service phone.android.com or something like that continually crash and doesn't connect to the network.
The one I tried in the shop just doesn't connect to the network.
This is on 23.0.F.1.74 and .82 I noticed in the release notes for .82a fix for Yoga SIMs in Russia but don't know what the problem there was, but wonder if it is linked. All other UK Sims work including 3, Lyca, giffgaff, Vodafone, virgin just not EE. has anyone got an EE one working or had similar problems?
I did notice that an app/widget I use called phono to show network info and signal strength usually shows the IMEI when no SIM inserted or the MSISDN, however with the non-working EE SIM it just shows 00000 - not sure which field it is getting wrong. Oh and yes the SIMs work fine in all other phones I've tried.
I do need to try more tests on factory reset and removing phono etc but so far it looks to be a firmware incompatibility with EE Sims.
OK, so I did a few more tests and got hold of another nano SIM on EE.
So it looks like the 23.0.F.1.74 firmware does not like EE SIMs and the phone application constantly crashes. On the later .82 firmware it works fine. I was mislead a bit by going into an EE store and trying a SIM - they must have given me an un-provisioned SIM to try. I stupidly assumed they would have actually given me a SIM that worked, doh!
I'm experiencing something similar here. I have the D6633, bought in UK, now I am in Brazil and the phone works great except that it won't connect to the 4G/3G/2G/LTE network. I can make calls, send sms normal. But internet only over wi-fi.
I called my operator, they say the phone is configured correctly, I tried my brother's sim card from another operator and the same happens.
So, the phone is clearly unlocked, if not it wouldn't recognize the sim cards at all. But no connection to the internet...
Any suggestions? I already did four factory resets, I recovered the Rom using sony software...
Same issue
adrenalize_ said:
OK, so I did a few more tests and got hold of another nano SIM on EE.
So it looks like the 23.0.F.1.74 firmware does not like EE SIMs and the phone application constantly crashes. On the later .82 firmware it works fine. I was mislead a bit by going into an EE store and trying a SIM - they must have given me an un-provisioned SIM to try. I stupidly assumed they would have actually given me a SIM that worked, doh!
Click to expand...
Click to collapse
Hello, I have the exact same problem. How did you get the firmware .82/for what country? Is everything working well with it? Really appreciate your guidance.
I had the same problem with the EE sim card, ended up sending the phone back.
fabiooli said:
I'm experiencing something similar here. I have the D6633, bought in UK, now I am in Brazil and the phone works great except that it won't connect to the 4G/3G/2G/LTE network. I can make calls, send sms normal. But internet only over wi-fi.
I called my operator, they say the phone is configured correctly, I tried my brother's sim card from another operator and the same happens.
So, the phone is clearly unlocked, if not it wouldn't recognize the sim cards at all. But no connection to the internet...
Any suggestions? I already did four factory resets, I recovered the Rom using sony software...
Click to expand...
Click to collapse
Just a thought, but is it definitely a 6633 and not some other variant which perhaps doesn't work in your country/network?
pconcha said:
Hello, I have the exact same problem. How did you get the firmware .82/for what country? Is everything working well with it? Really appreciate your guidance.
Click to expand...
Click to collapse
I purchased my D6633 from Saudi Arabia and the 23.0.F.1.82 update came as an OTA notification about a week ago.
If you look in this thread http://forum.xda-developers.com/z3/general/d6633-z3-dual-updated-to-23-0-f-1-82-t2929352/ it mentions that someone thinks the update has only been released for Saudi and Brazil - I assume it is for Europe as well as one of the release notes says a problem with Russian Yota SIMs has been fixed. I think there are also links to the firmware in there although I've not looked that hard as I got the OTA. I guess it might still in my memory - anyone know where Sony stick their OTAs?
Seems to work fine so far - no noticeable difference - well other than EE SIMs now work!
jadaress1 said:
I had the same problem with the EE sim card, ended up sending the phone back.
Click to expand...
Click to collapse
Ah, shame as it looks like the update might have fixed it. I was thinking I might have to go to another handset too (The Samsung G900FD is OK if you can put up with touchwiz and other Samsung "features"!!)
fabiooli said:
I'm experiencing something similar here. I have the D6633, bought in UK, now I am in Brazil and the phone works great except that it won't connect to the 4G/3G/2G/LTE network. I can make calls, send sms normal. But internet only over wi-fi.
I called my operator, they say the phone is configured correctly, I tried my brother's sim card from another operator and the same happens.
So, the phone is clearly unlocked, if not it wouldn't recognize the sim cards at all. But no connection to the internet...
Any suggestions? I already did four factory resets, I recovered the Rom using sony software...
Click to expand...
Click to collapse
Hmmm, sounds like another issue as with mine the EE SIM caused the phone.apk to constantly crash/restart.
Did the data work OK in the UK?
As you can make calls/SMS I assume you are at least on a 2G network which should still give you (very slooow) data - It does sound more like an APN issue - or something else. I know you said you checked with your operator what their APN settings should be (just my experience with operator customer support lines) - but I would try and have a look yourself - and maybe list your APN settings and operator and someone may spot something.
I have seen a couple of phones / operators where the "APN type" in the APN settings needs specific settings - its down the bottom and often isn't mentioned when people get the settings. For example in my current settings I have "default,hipri,dun,supl" for Virgin mobile in the UK.
You may want to search XDA/Google or start your own thread which might get more reads/replies
adrenalize_ said:
You may want to search XDA/Google or start your own thread which might get more reads/replies
Click to expand...
Click to collapse
...or try some of the things which have already been suggested and post your findings !
adrenalize_ said:
Hmmm, sounds like another issue as with mine the EE SIM caused the phone.apk to constantly crash/restart.
Did the data work OK in the UK?
As you can make calls/SMS I assume you are at least on a 2G network which should still give you (very slooow) data - It does sound more like an APN issue - or something else. I know you said you checked with your operator what their APN settings should be (just my experience with operator customer support lines) - but I would try and have a look yourself - and maybe list your APN settings and operator and someone may spot something.
I have seen a couple of phones / operators where the "APN type" in the APN settings needs specific settings - its down the bottom and often isn't mentioned when people get the settings. For example in my current settings I have "default,hipri,dun,supl" for Virgin mobile in the UK.
You may want to search XDA/Google or start your own thread which might get more reads/replies
Click to expand...
Click to collapse
It was working fine there. Here It apparently could not download APN settings, so I installed an APN APP and now it works fine!!!
---------- Post added at 12:36 PM ---------- Previous post was at 12:30 PM ----------
poldie said:
Just a thought, but is it definitely a 6633 and not some other variant which perhaps doesn't work in your country/network?
Click to expand...
Click to collapse
Working great now!!!! I used an APN APP form PlayStore
adrenalize_ said:
I purchased my D6633 from Saudi Arabia and the 23.0.F.1.82 update came as an OTA notification about a week ago.
If you look in this thread http://forum.xda-developers.com/z3/general/d6633-z3-dual-updated-to-23-0-f-1-82-t2929352/ it mentions that someone thinks the update has only been released for Saudi and Brazil - I assume it is for Europe as well as one of the release notes says a problem with Russian Yota SIMs has been fixed. I think there are also links to the firmware in there although I've not looked that hard as I got the OTA. I guess it might still in my memory - anyone know where Sony stick their OTAs?
Seems to work fine so far - no noticeable difference - well other than EE SIMs now work!
Click to expand...
Click to collapse
I see. Mine is the d6633 but it is customized for HK. I have not received the OTA upgrade yet. I have checked xperifirm as they may have it but will wait for the OTA upgrade. Sony must be releasing soon.
Thank you for replying! I am using Vodafone in the meantime, but want to go back to my EE plan!
about dual sim connectivity
can anyone tell me which sim card slot support 2G, 3G and 4G or LTE
I heard that 1 slot support only 3G and 4G
and other one is support 2G & 3G so kindly confirm me what is actual.
thanks
arfan.chatha said:
can anyone tell me which sim card slot support 2G, 3G and 4G or LTE
I heard that 1 slot support only 3G and 4G
and other one is support 2G & 3G so kindly confirm me what is actual.
thanks
Click to expand...
Click to collapse
For mine, on my networks here in Australia, I can assign 4G LTE to any sim, however, that makes the other sim 2G only (GSM).
The other option is to have both at 3G (WCDMA/HSPA).
If you assign 4g to sim one that work only for 4g or like other phones "LTE(preference)/WCDMA/GSM"
4g not available automatically search 3G if 3G not available automatically search 2G?
Assume second sim is on 2g
arfan.chatha said:
If you assign 4g to sim one that work only for 4g or like other phones "LTE(preference)/WCDMA/GSM"
4g not available automatically search 3G if 3G not available automatically search 2G?
Assume second sim is on 2g
Click to expand...
Click to collapse
Yes, your 4G sim slot will fall back onto 3G and 2G as per expected for most handsets.
help needed
sephstyler said:
For mine, on my networks here in Australia, I can assign 4G LTE to any sim, however, that makes the other sim 2G only (GSM).
The other option is to have both at 3G (WCDMA/HSPA).
Click to expand...
Click to collapse
I just got a 6633 through kogan and i am having real trouble getting it to connect to optus network with iinet and truphone simcards. Does anyone know if i need to update any settings or firmware from factory to make it compatible. I can see iinet and truphone lte networks (which i assume is the optus 4g network) when searching manually but the phone wont connect. Sims work in a mates iphone6 without a problem.
Don't suppose anyone knows how to get rid of the #sim card icon on the statusbar?
adrenalize_ said:
I purchased my D6633 from Saudi Arabia and the 23.0.F.1.82 update came as an OTA notification about a week ago.
If you look in this thread http://forum.xda-developers.com/z3/general/d6633-z3-dual-updated-to-23-0-f-1-82-t2929352/ it mentions that someone thinks the update has only been released for Saudi and Brazil - I assume it is for Europe as well as one of the release notes says a problem with Russian Yota SIMs has been fixed. I think there are also links to the firmware in there although I've not looked that hard as I got the OTA. I guess it might still in my memory - anyone know where Sony stick their OTAs?
Seems to work fine so far - no noticeable difference - well other than EE SIMs now work!
Click to expand...
Click to collapse
Have you managed to root it? I rooted the 23.0.1.f.0.96 firmware for my Z3 D6633, but after a while (half a day) it starts to reboot frequently, and Google Play stops working (can browse apps, but not download them, as the download bar never progresses).
Also, my EE sim seems to work, but the phone still shows it as 'Sim 1 0000000' whereas other sims simply appear as sim 1 and sim 2.
I am wondering if I should just downgrade back to 23.0.F.1.74 and move from EE to Vodafone or 3...
Ah, work forced a BlackBerry (yuck!) on me and I've since sold the D6633.
Hi,
I'm using a D6633 (23.1.1.E.0.1) with two sim cards (China Mobile GSM and China Unicom LTE). It is the international version (Hong Kong) and runs with the stock ROM (Lollipop 5.0.2). Every time I make or receive a phone call, the call will drop after about eight to ten minutes. Both signal indicators show that there is no signal at all. After a few seconds, the signal level will be normal again and I can restart the phone-call for a few minutes, before the same problem occurs again.
This problem makes this otherwise brilliant phone basically unusable. As there is an ongoing discussion in the Sony support forum, I am sure I'm not the only one suffering under this problem. A fresh install (Lollipop) and switching the sim-cards from one slot to the other didn't make my life any better. The problem continues to occur every single time I make a phone-call which is longer than a few minutes.
I experienced all kinds of problems with my past Xperias (Z, Z1, Z1, Z1, Z2), but this is entirely new to me.
Best,
JK
Any solution? I have same problem when using LTE/WCDMA/GSM mode.
Are you using the phone in China or Hong Kong? Have you got new sim cards from your phone providers?
I've got the D6633 and use it in HK (with HK providers) and have not had any call dropping issues.
browngeek said:
Are you using the phone in China or Hong Kong? Have you got new sim cards from your phone providers?
I've got the D6633 and use it in HK (with HK providers) and have not had any call dropping issues.
Click to expand...
Click to collapse
I'm in Georgia and i'm using different providers but both are Georgian.
browngeek said:
Are you using the phone in China or Hong Kong? Have you got new sim cards from your phone providers?
I've got the D6633 and use it in HK (with HK providers) and have not had any call dropping issues.
Click to expand...
Click to collapse
I bought the Dual-SIM-version, because I am traveling a lot. The call-drop-issue I always have, no matter in which country I am or which SIM-card I use. The official Sony Supportforum is full of complaints. Apparently it is a problem that came with the Lollipop-Update. It goes without saying that there is no solution offered by the support-staff in the official Sony forum.
Let's hope they correct this problem with the upcoming update.
I have drop calls as well.
If 5.1.1 won't correct the problem I will have to switch phone.
Στάλθηκε από το D6633 μου χρησιμοποιώντας Tapatalk
I'm not getting LTE on my Sony Xperia XZ with AT&T. I'm in the U.S but got the UK version from Clove UK because of the lower price and freebies with the preorder. The US and UK Sony Xperia XZ are the same model number and the whitepaper has all of AT&T bands. Both are F8331 meaning there is only one Single SIM version. However the most I get is HPSA (3G?). Calls work fine and voice is very clear and I get full bars, however I can't get LTE anywhere. My friend that is on AT&T and has an iPhone 6S gets LTE with no problem.
I'm thinking that it has to do with the LTE bands being disabled or because it is a UK phone. I understand not getting Wifi-Calling or VoLTE because I didnt get the phone from AT&T but rather unlocked. But I should be able to get LTE, I might be wrong though. Could I possibly get the problem fixed by flashing the phone to a U.S firmware maybe? If anyone could help I would appreciate it.
Got the same phone from Clove on AT&T and LTE is no problem. The issue is most likely IMEI related. I have been using Xperia devices on AT&T for years and this has given me issues in the past. IMEI numbers are recycled and since Sony phones are not carrier issued their IMEI numbers are not loaded in AT&T's database. It most likely is linked to a 2G or 3G device from years past. Give AT&T an IMEI number from an AT&T LTE phone and you will access LTE. Also check APN to see if it's correct.
Sent from my F8331 using XDA-Developers mobile app
Yes don't flash the US Firmware, you won't get the fingerprint scanner, I bought the US version of the phone and Flashed the UK version, instead of LTE now shows 4G but is the same just different nomenclature
I can't speak for other countries, but the Singapore firmware reports as LTE on AT&T. But, it doesn't work until you go to Settings -> More -> Internet Settings and let it download.
Then, if you go to Settings -> More -> Mobile Networks, you should see the different AT&T APN's.
augie7107 said:
Got the same phone from Clove on AT&T and LTE is no problem. The issue is most likely IMEI related. I have been using Xperia devices on AT&T for years and this has given me issues in the past. IMEI numbers are recycled and since Sony phones are not carrier issued their IMEI numbers are not loaded in AT&T's database. It most likely is linked to a 2G or 3G device from years past. Give AT&T an IMEI number from an AT&T LTE phone and you will access LTE. Also check APN to see if it's correct.
Sent from my F8331 using XDA-Developers mobile app
Click to expand...
Click to collapse
A million thanks. Everything you said was spot on. The IMEI as you said was not loaded into the AT&T database since the IMEI for my Xperia XZ is 14 digits vs 15 for an AT&T phone. I asked a friend for his IMEI and went to an AT&T store and did what you told and now I have LTE! Of course it appears as 4G on my Xperia but it's still LTE. Again thanks for your help.
peltruquin said:
Yes don't flash the US Firmware, you won't get the fingerprint scanner, I bought the US version of the phone and Flashed the UK version, instead of LTE now shows 4G but is the same just different nomenclature
Click to expand...
Click to collapse
Thanks for your help also. I figured that flashing the US firmware would disable the fingerprint scanner. My phone now shows 4G after I tried the solution to the first reply. Good to know it's the same as LTE. I don't regret buying the phone from the UK bc everything is working out fine.
twinkie said:
I can't speak for other countries, but the Singapore firmware reports as LTE on AT&T. But, it doesn't work until you go to Settings -> More -> Internet Settings and let it download.
Then, if you go to Settings -> More -> Mobile Networks, you should see the different AT&T APN's.
Click to expand...
Click to collapse
I tried what you suggested but it still shows 4G. The options are still the same. Apparently it is the same as LTE just shows up as 4G. Thanks though for the idea. It was worth a try.
In the UK LTE bandwidth is marketed as 4g.
You've purchased a UK Sony with UK firmware hence you will see a 4g symbol rather then LTE.
rmadrid7 said:
A million thanks. Everything you said was spot on. The IMEI as you said was not loaded into the AT&T database since the IMEI for my Xperia XZ is 14 digits vs 15 for an AT&T phone. I asked a friend for his IMEI and went to an AT&T store and did what you told and now I have LTE! Of course it appears as 4G on my Xperia but it's still LTE. Again thanks for your help.
Click to expand...
Click to collapse
My pleasure
Sent from my F8331 using XDA-Developers mobile app
peltruquin said:
Yes don't flash the US Firmware, you won't get the fingerprint scanner, I bought the US version of the phone and Flashed the UK version, instead of LTE now shows 4G but is the same just different nomenclature
Click to expand...
Click to collapse
How did you succed to flash without loader.sin for F83xx ?
enrique71 said:
How did you succed to flash without loader.sin for F83xx ?
Click to expand...
Click to collapse
Not sure what you are asking for, but I just followed the instructions from other post don't have the link at the moment, install xperifirm select the uk rom and it creates the ftf file for you, no need to worry about removing the xml file, I even forgot to put the phone on debugging mode it failed at first then I retried and it worked
peltruquin said:
Not sure what you are asking for, but I just followed the instructions from other post don't have the link at the moment, install xperifirm select the uk rom and it creates the ftf file for you, no need to worry about removing the xml file, I even forgot to put the phone on debugging mode it failed at first then I retried and it worked
Click to expand...
Click to collapse
Thanks, I figured it out. Appreciate the response. :good:
Thanks! That makes sense. Is there a way to test the speed? And so you are saying 4G is LTE, is that right? My XZ Premium, also from Clove, now says 4G so I should be good to go, right?
I have a SM-G955N Korean model I bought from eBay. Everything works except Mobile Data. I call ATT (my service) got connected with their Advance Division, and they not did help.
We tried setup a new connect under Access Point Names with no luck. I did notice that more ATT type APNs did add to the list of APNs, I tried each and powered off the phone each time, no luck.
My Wi-Fi works just not the Mobile Data. I typed in the Service Mode code which I got from another thread *#2683662#,(thanks XDA Developers), what I got looks like this:
MAIN MENU
[1] Protocol
[2] UE Setting & Information
[3] ETC
MOBILE: null
MOBILE_IMS: null
When I access The 1,2,3 pages I always get the MOBILE: null and MOBILE_IMS: null at the bottom of every page. My guess these are error codes.
Any help or ideas would be great.
Thank you.
Same here with 955n, null also but I have mobile data running. Lte it says instead of 4g i had on my 955f.
Sent from my SM-G955N using Tapatalk
---------- Post added at 06:34 PM ---------- Previous post was at 06:32 PM ----------
Lte instead of 4ghttp://cloud.tapatalk.com/s/5925d2414e052/Screenshot_20170524-213318.png?
Sent from my SM-G955N using Tapatalk
So yours works, Mobile Data, but you are seeing the MOBILE: null and MOBILE_IMS: null Both or just one?
I read that the seller of a Korean phone has to start it up with a Korean sim card and make a call for 5 minutes or the phone will not work out of their country.
I wonder if this is what happens? No Mobile Data connection.
same for EU phones - if you bought from EU you'd have to 'unlock' it first with an EU sim else it won't work
This guy can help:
Look at this on eBay http://www.ebay.com/itm/322518132661
He switched my S8+ from Tracfone to T-Mobile with all bands working w/ 4G LTE to the point one can't even tell this phone belonged to a different carrier than T-Mobile.
P.S. I had the same issue to where I could connect & surf the Internet with 4G but I was unable to make calls/texts. After he did his magic, which was remotely by the way, my phone got a new life. I bought his service four days ago and my phone is working phenomenally well so far. Give it a try guys.
Does anyone know of a way to unlock the T-Mobile bands on this phone? - the SM-G955N, Can it be done?
There are no clickable options when I access the service menu.
skyprotocol99 said:
Does anyone know of a way to unlock the T-Mobile bands on this phone? - the SM-G955N, Can it be done?
There are no clickable options when I access the service menu.
Click to expand...
Click to collapse
Try Doctorsim
State.of.mind said:
Try Doctorsim
Click to expand...
Click to collapse
Thank you for the recommendation, I'm glad I tried this.
Unfortunately, they DoctorSim was unable to help me as my phone is on the t-moblie network but is not prompting an unlock code.
When I enter this code
*#2683662#
ServiceMode
Not supported
Mobile: null
Mobile_IMS: null
skyprotocol99 said:
Thank you for the recommendation, I'm glad I tried this.
Unfortunately, they DoctorSim was unable to help me as my phone is on the t-moblie network but is not prompting an unlock code.
When I enter this code
*#2683662#
ServiceMode
Not supported
Mobile: null
Mobile_IMS: null
Click to expand...
Click to collapse
No problem. Hmm maybe you will have to do it through T Mobile? I recall that Doctorsim took a long time to work, but it was guaranteed for the phone to be unlocked. Also, did you purchase the premium?
Try
Support.t-mobile.com/docs/DOC-27772
---------- Post added at 03:14 PM ---------- Previous post was at 03:09 PM ----------
On second thought maybe it cannot be done. I pulled this from a previous XDA thread. Source: https://forum.xda-developers.com/galaxy-s8+/help/ive-korean-model-s8-questions-t3590720
"*Since September 2013, Samsung has implemented a 'region lock' on all new stock.
For correct operation, this handset should be activated inside one of these countries with a SIM card issued for use there. The device will then be able to accept SIM cards from outside of these countries.
Activation requires turning the device on for the first time & completing set-up with the SIM installed, then completing at least 5 minutes of voice call(s) with this SIM.
Without activation you may still use the device outside of these countries when 'roaming' - using a SIM card from the listed countries.
If this activation procedure is not followed then the device will lock when first attempted to be used with a SIM card from outside of these regions. Local Samsung support may provide a code to unlock such handsets.
**All member states of the E.E.A and the following additional territories: Albania, Andorra, Bosnia and Herzegovina, Former Yugoslav Republic of Macedonia (F.Y.R.O.M), Monaco, Montenegro, San Marino, Serbia and Vatican City.
From what i understand you might need a sim from Korea to activate it once activated it will work worldwide with any sim card. i could be wrong but that’s how i think it works!"
Another user stated that "Confirmed I had to have my SM-955N unlocked and used in Korea before shipping. Also have the KT logo. Back is actually less busy than other versions without all the FCC, CE etc logos."
Thanks for the help with this!
I am considering mailing the phone to Korea to have someone there do the sim card activation.
But before I do this I want to make sure I understand the lock issue.
The phone does not actually give me a "LOCKED" message, and it partially works T-Mobile, it just does not pickup all the LTE bands, so it only has a connection about 50% of the time. Tmobile recently changed their bands, a month and a half ago it was working perfectly. The main goal is to turn on the locked bands.
If I'm understanding correctly if I take the phone to Korea, use a sim card from there on it, and make calls, then I go back to T-Mobile it will trigger the unlock mesage, which will allow me to access the LTE bands in *#2683662#??
Have you solved this yet?
skyprotocol99 said:
Thanks for the help with this!
I am considering mailing the phone to Korea to have someone there do the sim card activation.
But before I do this I want to make sure I understand the lock issue.
The phone does not actually give me a "LOCKED" message, and it partially works T-Mobile, it just does not pickup all the LTE bands, so it only has a connection about 50% of the time. Tmobile recently changed their bands, a month and a half ago it was working perfectly. The main goal is to turn on the locked bands.
If I'm understanding correctly if I take the phone to Korea, use a sim card from there on it, and make calls, then I go back to T-Mobile it will trigger the unlock mesage, which will allow me to access the LTE bands in *#2683662#??
Click to expand...
Click to collapse
Just curious if you found a solution to this yet?
I read all the posts about how a phone branded and bought in Korea needs to be on a Korean simcard for at least 5 min or so before it will accept any other (non-Korean) simcards.
So since I was based in Korea I bought the S8+ (SM-G955N - 128GB/6GB version) in Korea as soon as it was launched in April 2017 and used it with my Korean telecom provider (KT Telecom) for over half a year. In that period, while travelling outside Korea, roaming on LTE in different countries was never a problem.
Recently, I have moved from Korea (to Europe) and got a local simcard (Vodafone - NL). I can get on my provider's network, receive/send calls/sms, etc. No problem, but no LTE! Only some 3G/Edge!
I tried the 'service menu' with *#2683662#, access is possible but it gave back the same:
ServiceMode
Not supported
Mobile: null
Mobile_IMS: null
So first I thought it was related to KT Telecom how their GiGA LTE technology is somehow dependent on the use of a KT Telecom simcard with the KT Telecom network and basically without the KT Telecom simcard, basic LTE functionality would stop.
So I am reading through the different internet forums and advice from other users, but as far as I can tell, I don't think there is any other solution for me then to flash my phone with a less 'Korean-ized' stock firmware and hope this will resolve my problem.
Since, technically my phone is still under warranty, I am a bit taken back with all the extensive 'liability waivers' and step-by-step instructions. Rooting and flashing my phone is my last resort option.
I am just wondering if there are any other SM-G955N users out there who encountered the same problem and made some progress in any other way. Any feedback or comment is mostly appreciated.
I picked up a Korean G930S that had Chinese CSC, and I put an F ROM onto it. The CSC did not change. Here in the US the Chinese CSC worked just fine on the AT&T service getting 4G/LTE. I flashed an XAA CSC (probably not the correct one now that I think about it), which would not connect up.
I restored the phone back to the F ROM/Chinese CSC setup and don't worry about it at this point.
As I understand so far, what ever phone 'ROM version' you have is the CSC you will need to flash, meaning if you have an F ROM for example,you'd need to flash a CSC package that is 'made' for F ROM's. My 8+ went from an International 8+ 955F to look like and ROM function as a Note 8,so I needed a Note 8 CSC if I cared to have that 'match' more specifically to my local carrier, AT&T.
I can't say that the XAA Note 8 CSC works any better than the original 955F International CSC with AT&T, or not.
For my 8+ F, I flashed a Note 8 ROM, and wanted to find a Note 8 CSC (US) package for the phone, as I wanted the CSC to match where I live.
It wasn't really necessary, as the phone had an F (International unlocked CSC sorta thing stock on it) whick worked just fine here in the US. Never the less, I found the correct Note 8 CSC and set that up correctly with an XAA CSC, and it works just fine, as well.
test
Hodori75 said:
I read all the posts about how a phone branded and bought in Korea needs to be on a Korean simcard for at least 5 min or so before it will accept any other (non-Korean) simcards.
So since I was based in Korea I bought the S8+ (SM-G955N - 128GB/6GB version) in Korea as soon as it was launched in April 2017 and used it with my Korean telecom provider (KT Telecom) for over half a year. In that period, while travelling outside Korea, roaming on LTE in different countries was never a problem.
Recently, I have moved from Korea (to Europe) and got a local simcard (Vodafone - NL). I can get on my provider's network, receive/send calls/sms, etc. No problem, but no LTE! Only some 3G/Edge!
I tried the 'service menu' with *#2683662#, access is possible but it gave back the same:
ServiceMode
Not supported
Mobile: null
Mobile_IMS: null
So first I thought it was related to KT Telecom how their GiGA LTE technology is somehow dependent on the use of a KT Telecom simcard with the KT Telecom network and basically without the KT Telecom simcard, basic LTE functionality would stop.
So I am reading through the different internet forums and advice from other users, but as far as I can tell, I don't think there is any other solution for me then to flash my phone with a less 'Korean-ized' stock firmware and hope this will resolve my problem.
Since, technically my phone is still under warranty, I am a bit taken back with all the extensive 'liability waivers' and step-by-step instructions. Rooting and flashing my phone is my last resort option.
I am just wondering if there are any other SM-G955N users out there who encountered the same problem and made some progress in any other way. Any feedback or comment is mostly appreciated.
Click to expand...
Click to collapse
I have family members visiting from Korea, and they have the same phones. I was trying to set them up with US Mobile which is a T-Mobile's MVNO. So initially, I've faced the same issue as you, where I was only getting the voice calls working and no data. I was able to download an app called Force 4G LTE from the app store that let me change the radio network setting to LTE Only (or other options that include the LTE band). That fixed the data issue and I was getting LTE from that point.
The next problem I ran into, however, was the voice. When LTE is on and working I was no longer getting voice calls (both outbound and inbound). And when I switch it to some non-LTE radio band to turn on the 'Edge' signal back, voice worked again. I chatted with a US Mobile's service representative for a while to try to fix the issue -- in the process also tried turning off HD Voice / VoLTE option -- VoLTE wasn't working for me anyways since I am not using T-mobile's service directly. But that didn't resolve the issue either. After many different tries -- I had to eventually just give up and tell the family member to stick to internet calling for their duration of the visit.
The problem seemed to be that the phone couldn't simultaneously use LTE for data and Edge for voice and was connecting to either LTE or Edge for both.
I'm curious about this as my Korean Note 8 did not need local activation, and with all the research I found Korean models are never SIM or carrier locked and do not require regional SIM activation like the F variants.
As far as using a 935N on tmobile in the USA as long as it supports LTE bands 2,4 and 12 it should work fine. Out of the box my Note 950N worked on LTE and by manually enabling IMS and RCS in the IMS Settings app, VoLTE worked too.
I have since created a CSC patch that changes the CSC to T-mobile to make the phone features more applicable, and add T-mobile's wifi calling but I'm fairly sure the S8+ is basically the same hardware as a Note 8 so if all you need is LTE data and voice calling you shouldn't need to flash anything.
To correct a misinformation about CSC per device, they are not platform specific. My T-mobile patch uses a mostly stock 950U T-mobile CSC base, and I can tell you that there is nothing in the CSCs themselves that has anything to do with Exynos or Snapdragon.
I have the same problem
I have the same problem
Vicious_jm said:
I have a SM-G955N Korean model I bought from eBay. Everything works except Mobile Data. I call ATT (my service) got connected with their Advance Division, and they not did help.
We tried setup a new connect under Access Point Names with no luck. I did notice that more ATT type APNs did add to the list of APNs, I tried each and powered off the phone each time, no luck.
My Wi-Fi works just not the Mobile Data. I typed in the Service Mode code which I got from another thread *#2683662#,(thanks XDA Developers), what I got looks like this:
MAIN MENU
[1] Protocol
[2] UE Setting & Information
[3] ETC
MOBILE: null
MOBILE_IMS: null
When I access The 1,2,3 pages I always get the MOBILE: null and MOBILE_IMS: null at the bottom of every page. My guess these are error codes.
Any help or ideas would be great.
Thank you.
Click to expand...
Click to collapse
Here's some more information about this issue.
https://forum.xda-developers.com/showpost.php?p=81262805&postcount=18