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[Q] Best Buy - If you ordered from them did it ship?

It has become too difficult to navigate the US availability thread with the frequent new posts and discussion on several different stores. I was wondering how many people ordered from Best Buy and for those who did maybe answer a few questions to see where we all stand. When I ordered everything looked good but like many I was emailed about six hours later saying it was on backorder. If we could start a thread with the following basic questions answered I think it would be helpful to see where we (those who haven't received our order) stand.
Order status: InProcess (Backordered)
Order Time: 6:03 EST
Shipping: Ground

Ordered as soon as it became available. Happened to wake up and check forum. Shipping notice yesterday with delivery to home on 5/2.

Not sure how much this will help you, but:
Order Status: Shipped
Order Time: 4:37am CST May 26th
Shipping: Next Day Air
I would have gotten it today, but the plane carrying it got diverted due to the severe weather here in the south. I will get it tomorrow. Good luck and hope you get yours. In fact I hope everybody trying for it gets it very much sooner than later!!!!

In-Transit (delivery was supposed to be today, but the weather in Louisville delayed everything passing through UPS to be delayed a day) oh well.....
Order time approx. 5:30-5:40 a.m. EST
Next Day (see above)

ordered mine 4/26 at 2:27 am PST. Delivered today and I'm writing this reply on it right now. I chose expedited shipping.

Best Buy
Ordered on the 26th @ 630am with ship to store w/in 3 to 5 days. My order says "in process" when I check the status it says "checking in store inventory" for the past 2 days. I called BBY and the said it will be at the store by 5/11. I live in WI, but I say some people on the west coasts already arrive at the store. The stores in my area get shipments Tues. and Fri. so hopefully it will arrive before the 11th.

ordered 3:15 AM It has been shipped but was delayed and will not be her until tomorrow.
on the bright side my official asus case will arrive tomorrow as well http://www.amazon.com/gp/product/B004V949OO

ordered 2.30am MST Apr 26th
current status = backordered
called 800 number. She said "we dont have any in stock and are waiting shipment from manufacturer. Earlier date was May 4, now probably a week's delay".

ordered 2.30am MST Apr 26th
current status = backordered
called 800 number. She said "we dont have any in stock and are waiting shipment from manufacturer. Earlier date was May 4, now probably a week's delay".
Did you do site to store? or UPS. I only ask because my status never says back ordered.

Site to store vs UPS
From reading other threads it seems like those that ordered ship to store have been getting their items while those that choose regular shipping perhaps are not. I cannot confirm this but I'm curious to see if thats what is happening.

When I talked with customer service. I asked if I did UPS shipping would it have come quicker she said that stores have priority after pre orders are sold out.

Ordered right when they went up, ship to store
"checking in store inventory"
Called BB 1-800 number, told me it was backordered.
My story seems odd as people who did the exact same after me are getting their units.

Mine was shipped to my house via ups and it arrived today so that theory is incorrect.

PGibbons999 said:
Ordered right when they went up, ship to store
"checking in store inventory"
Called BB 1-800 number, told me it was backordered.
My story seems odd as people who did the exact same after me are getting their units.
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Whats your delivery date?

Fubar65 said:
Mine was shipped to my house via ups and it arrived today so that theory is incorrect.
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Just curious, what time did you get your order in?

qhinton said:
Whats your delivery date?
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How do I even tell?
It's not delivered.

PGibbons999 said:
How do I even tell?
It's not delivered.
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Because they should have gave you a date when you could pick it up.

qhinton said:
Because they should have gave you a date when you could pick it up.
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I said it wasn't ever shipped.
"Status: 1 item(s) - confirming InStore Inventory "

PGibbons999 said:
I said it wasn't ever shipped.
"Status: 1 item(s) - confirming InStore Inventory "
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When I placed my order it gave me a 5/11 delivery date to the store. When I called CS they said the same thing. Maybe you overlooked it. Call CS and they will tell you when you item will arrive.

qhinton said:
When I placed my order it gave me a 5/11 delivery date to the store. When I called CS they said the same thing. Maybe you overlooked it. Call CS and they will tell you when you item will arrive.
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Oh, the estimated time.
Estimated Pickup Date: 05/13/2011

Official AT&T Galaxy S4 Preorder Status Thread

Post your preorder status here!
Current status: SHIPPED!
TO BE DELIVERED THIS THURSDAY!
I placed an order with AT&T Premier at 3am on Tuesday.
Ordered two black 16gb.
Order status was immediately at backordered but changed to processing.
I wish they gave free overnight shipping but best I got was free two day.
So it if ships on the 30th (tuesday), Looking at a Thursday delivery day!
Update 04/22
ATT SENT AN EMAIL:
"Dear Valued AT&T Customer,
Thank you for ordering the Samsung Galaxy S® 4 from AT&T. We are excited to announce that we are able to ship devices earlier than originally expected. Customers who preordered their smartphone early can begin receiving it as soon as April 25th.
You should expect to receive an Order Confirmation email with your shipment tracking number as soon as your order has been shipped."
Update:
Checking your order status:
Go to https://www.att.com/order_status/
There you will be able to see if you are on backorder. This works even if you are a premier customer.
Update from ATTBrandon
ATTBrandon says that att will start shipping on April 23. (This upcoming tuesday)
Lets hope its true.
It is now clear that the phone is on backorder for late orders since some emails are coming in to people saying their order is backordered.
I DIDNT GET AN EMAIL YET!?!
Dont worry. From my experience I never get the emails like "your order has finished processing and is ready for shipment" This does not mean anything. If you check your order status and it says that backordered quantity = 0, you're good to go. If it says 1, dont worry it might change on the day att begins shipping. If you ordered very late, than you will have to wait if backorder = 1.
Should I cancel and try to pick it up in store?
This is entirely up to you. There is no guarantee you will be able to pick it up in store.
ATT Support/Chat said "So and So"
Dont listen to att support. Whatever they tell you when you call or chat online regarding your order, unless they tell you there is a problem with your order is all false. They know as much as you do, maybe even less.

Nice man. Here in Australia we have to wait till the 23rd, then we can preorder. :thumbdown:
Sent from my GT-N7000 using xda app-developers app

Ordered mine tuesday morning. It says 2-day delivery, but it also says it'll arrive "on or around may 3rd"
I guess we'll see whether it gets here thursday the second or friday the third (fingers crossed!)

wdouglass said:
Ordered mine tuesday morning. It says 2-day delivery, but it also says it'll arrive "on or around may 3rd"
I guess we'll see whether it gets here thursday the second or friday the third (fingers crossed!)
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That's pretty much in line with what AT&T has said. On or around the 3rd for delivery.

I ordered mine right after the site went live. At the beginning of the order it said ships April 30th. However, halfway through the order process, there was a page that mentioned April 26th. It was either "ships by" or "delivered by." Then at the end of the order, it went back to "ships on April 30th. I'm wondering since AT&T was supposed to be one of the first carriers to have the S4, that the "April 30th ship date" is just a precaution and they might quite possibly be delivered on April 26th.
Anyone else notice this?

Ordered at 7am est on Tuesday. Had to do it over the phone to get an early upgrade but I chose overnight shipping. The order status just says processing. Where is everyone seeing the ship date and such?

rekman said:
I ordered mine right after the site went live. At the beginning of the order it said ships April 30th. However, halfway through the order process, there was a page that mentioned April 26th. It was either "ships by" or "delivered by." Then at the end of the order, it went back to "ships on April 30th. I'm wondering since AT&T was supposed to be one of the first carriers to have the S4, that the "April 30th ship date" is just a precaution and they might quite possibly be delivered on April 26th.
Anyone else notice this?
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I honestly feel like they will ship before the 30th. The 30th date seems like an insurance policy against delays, but I bet they want to be first. Who knows. Wishful thinking.

Around or before May 3rd my status says on the AT&T premier site. Not a official ups or FedEx tracking yet .

cfn87 said:
I honestly feel like they will ship before the 30th. The 30th date seems like an insurance policy against delays, but I bet they want to be first. Who knows. Wishful thinking.
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I think you may be on to something. I dont understand how if I go on att's site it still says "your device will ship on april 30". No way preordered have held this long. Unless samsung has sent a few million of them. What's the point of holding on to them when there are already ordered in place and they have the stock.

darkodin14 said:
I think you may be on to something. I dont understand how if I go on att's site it still says "your device will ship on april 30". No way preordered have held this long. Unless samsung has sent a few million of them. What's the point of holding on to them when there are already ordered in place and they have the stock.
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I ordered Wednesday, and called back Thursday to cancel and they said I couldn't because it was being prepared to ship, but my status does not say warehouse. I'm PO'd because I want a free accessory or money off, especially if the other stores will get it first, what the F is the point of a pre-order if everyone else does it cheaper or offers more, AND delivers it earlier. I will return mine and goto best buy, very annoyed at AT&T for not cancelling my order.

I ordered mine from at&t a few days ago. Should have it may 1st as i paid for overnight shipping.

darkodin14 said:
I think you may be on to something. I dont understand how if I go on att's site it still says "your device will ship on april 30". No way preordered have held this long. Unless samsung has sent a few million of them. What's the point of holding on to them when there are already ordered in place and they have the stock.
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Revised shipping! April 23rd! Told yall so!
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

So far mine still says shipping on the 30th.

Boom!
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

Wooo! Just doing my regular obsessive "galaxy s4" search in google and saw the news. I'm leaving the country May 2nd and only got standard shipping without the ability to change (ordered in store) so this is amazing news for me. Thought for sure I was gonna get the phone May 3rd and be pissed lol

Baldilocks said:
So far mine still says shipping on the 30th.
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My order status still says to arrive may 3rd but I doubt they will hold the earliest pre orders back.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

I'm thinking about ordering a 2nd Galaxy S4 but off contract. My family plan is full so I can't add another $10/month line. I can however add a brand new plan...my question is if I add a new plan w/2 year contract Galaxy S4 for $199...then cancel the plan immediately (ETF for $325) will my total charges just be $525 (phone + etf)? Or are there other hidden charges like I still have to pay for that first month of service on the new plan? And do they disable or blacklist the phone you ordered when you cancel and pay an ETF? This seems like a much better deal to get an "off contract" phone than paying the $639.99 for the same exact thing...am I wrong?

Nice, I'm very happy!

any word on in-store availability?

gg_monogram said:
any word on in-store availability?
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Do a google on "ATT april 23"
a lot of reports say its still not 100% confirmed but I think it is.

Anybody In The US Heard Anything Yet?

My pre-order from Samsung still shows preparing for shipment (as it has since Nov 6th when I ordered)
BestBuy still shows "Pre-Order"
Amazon shows "Temporarily Out of Stock"
Anybody actually gotten a tracking number or seen it in a store?

My order was confirmed this morning [LTE version from T-Mobile.] I'm expecting a tracking number before the end of the day.

My local best buy had 3 in stock. I've been trying to preorder through them for a week. Went this morning and just picked it up.
Sent from my SM-G935T using XDA-Developers mobile app

Macys
Ordered mine from Macy's on 11-06 and it says backordered until 12-12...

dkb218 said:
My order was confirmed this morning [LTE version from T-Mobile.] I'm expecting a tracking number before the end of the day.
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I hope they send your tracking number, but the way things seem to be going, I wouldn't get my hopes too high. I was expecting to wake up with a tracking number from Samsung, didn't happen...
mobeast17 said:
My local best buy had 3 in stock. I've been trying to preorder through them for a week. Went this morning and just picked it up.
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That's awesome. Just checked my local Best Buys, nothing here.

Nothing at my Bestbuy

Just picked mine up at my local Best Buy in Arlington, TX. There were still 2 left in the box when I left!

They had 5 in stock in the Woodlands, TX this morning when I picked mine up. Online they did not show anything so it would be best to just swing by.

Amazon telling me Tuesday 11/22 delivery

Just called Samsung. She said they were "processing" my pre-order today and I'd have it by next Wednesday at the latest.

if i cant get one today ill wait till the 20th and get it from samsung.com for $299 free ship and no tax

I just canceled my online order and picked one up from the AT&T store by my work

Cancelled my Macy's preorder. Called customer service and they said expected ship date was 12-12. I'm gonna go out on a limb and say Verizon might have it before those guys. Plus, that was the wifi/bt only version....

Just picked up the only one available at the corporate store downtown Dallas AT&T. They only received one unit. I was there when the doors opened. Love it.

Ordered on Nov. 4th, just received tracking number

mozartwon said:
Ordered on Nov. 4th, just received tracking number
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Who did you order it from?

I ordered mine from AT&T and is supposed to ship on 18th (today) , but still says "preparing to ship"

Just received a reply to the email I sent to Samsung on Monday.
It says:
"Hello,
I do see thatyour order is currently pending to be filled once it comes in stock on11/22/2016. Shipping status is early December, also I do see that you purchased the Gear S3 frontier directly from Samsung.com.We at Samsung appreciate your business, Have a great day!
Thank you,
Sayra|Samsung Ecommerce|855.726.8721|"
My reply wasn't very nice. Shipping status early December? When people are picking them up in stores now? And the highly publicized release date of the 18th.
After the Note fiasco, you'd think they would have been better prepared for upcoming releases of whatever device it may be.

Just picked up mine from at&t. They only had one and only the supply person new they had it. Just hooked it up to my lg v20. Everything seems to work as advertised. I do use the at&t service called numbersync so it does receive calls and texts from my lg v20's phone number.
Sent from my LG-H910 using Tapatalk

fatboypup said:
if i cant get one today ill wait till the 20th and get it from samsung.com for $299 free ship and no tax
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My local BB price matched the Samsung.com black Friday deal

Verizon S9+

Anyone else preorder from Verizon? Anyone have any idea when they're shipping? Mine says on the 16th, which would be way later than every other carrier. Sucks because my HTC 10 is dying and I need a new phone pretty quick, being attached to a charger all the time blows.

Update: cc ran on Friday and got tracking Saturday. FedEx overnight showing delivery tomorrow Monday.
I pre ordered on the 2nd was told by the rep that if I signed up for the Verizon up program that the phone would ship earlier. I checked the status today and it has a 3/12 ship by date.
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https://www.dropbox.com/s/tg7ae2lrv8aewjk/received_10213517310901810.jpeg?dl=0
Delivery on Monday.

I did receive Friday (08/03), pre-order on 26/02
Verizon Ireland

Preordered both my Verizon s9+ and s9 from Best Buy on 3/2. They took the money Friday but the order still shows processing with an estimated delivery date of 3/16... No updates yet...

Mine says it shipped today and FedEx says it was actually picked up as well, expected delivery Wednesday

Mine shipped Friday, FedEx has Monday delivery before 5.

vperriceli said:
Preordered both my Verizon s9+ and s9 from Best Buy on 3/2. They took the money Friday but the order still shows processing with an estimated delivery date of 3/16... No updates yet...
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Best Buy will be Friday the 16th for any orders. Just a FYI from what I've been seeing. Unless your store breaks corporate policy and will allow you to get them early.

Deathman20 said:
Best Buy will be Friday the 16th for any orders. Just a FYI from what I've been seeing. Unless your store breaks corporate policy and will allow you to get them early.
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Even if I selected ship to my house???

Deathman20 said:
Best Buy will be Friday the 16th for any orders. Just a FYI from what I've been seeing. Unless your store breaks corporate policy and will allow you to get them early.
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I reserved the past two galaxies (s7 and s8) from best buy and all received them exactly 4 days early. and that was store pickup also. so crossing my fingers it will be the same for the s9+

vperriceli said:
Even if I selected ship to my house???
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Least the stores I've been too that's what has been told to me. Maybe the peeps at my place are little more... strict with the timelines.
With shipping might get a day or so earlier but sadly I wouldn't expect unless you get a confirmation 1-2 days out.
dluxx06 said:
I reserved the past two galaxies (s7 and s8) from best buy and all received them exactly 4 days early. and that was store pickup also. so crossing my fingers it will be the same for the s9+
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That's what I've heard so was expecting that myself when I did the pre-order then found out after the main crazy calmed down that Friday would be the day :/ I mean great, least I'll have it for the weekend, sucks because was expecting it hopefully as early as tomorrow (Wednesday). So eager since I should of never given up my "personal mobile" 4-5 years ago (forgot which) and eager to get it back, let alone be back on android.
Don't get me wrong I want it earlier and hope it does and Best Buy isn't being a stickler for the street date of the 16th. I'd do it early so there isn't a potentially larger then necessary crowd trying to get their phones all on the same day (walkin's vs pre-orders) , but hey I'm just a customer and what would I know about logistics.

Best buy just charged me. So hopefully that means they got stock and will be releasing them soon.

Haohmaru said:
Mine says it shipped today and FedEx says it was actually picked up as well, expected delivery Wednesday
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Mine, too. Shipped late Sunday (shipping label), picked up Monday, due tomorrow (Wednesday 14th). Verizon S9+ in Idaho, USA. Can't wait!

Any Canadians buy from the Google Store and receive it yet?

I ordered my 4 XL the moment they went up on the store on the 15th. Credit card was charged immediately. Got an email on the 21st that my phone was "dispatched" and it said it was expected to arrive by the 24th. This lines up with Canada Post's Expedited Parcel delivery standard.
However, even as of the evening of the 24th, the tracking information shows that Canada Post hasn't even received the phone from Google yet. If I knew it was going to be this slow, I would have just waited until the 24th and walked into any store and bought it there instead. Lesson learned.
Anyone else in the same situation? Or did anybody in Canada get theirs from the Google Store already?

Sevael said:
I ordered my 4 XL the moment they went up on the store on the 15th. Credit card was charged immediately. Got an email on the 21st that my phone was "dispatched" and it said it was expected to arrive by the 24th. This lines up with Canada Post's Expedited Parcel delivery standard.
However, even as of the evening of the 24th, the tracking information shows that Canada Post hasn't even received the phone from Google yet. If I knew it was going to be this slow, I would have just waited until the 24th and walked into any store and bought it there instead. Lesson learned.
Anyone else in the same situation? Or did anybody in Canada get theirs from the Google Store already?
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I'm getting mine tomorrow (Fri Oct 25) ordered on the 23rd. Got the white XL 64 gig. You'll probably get it tomorrow. There have been times where they don't for some reason scan the packages. Happened to me when I got my Pixel 2 XL.

I'm Canadian (New Brunswick) and ordered right after announcement from Google. Received mine today via Canada Post. Ordered the black 4 XL.

Ordered on the 15 was dispatched on the 22 says it will be delivered on the 25 -28 Edmonton Alberta. From the Google the store..

Ordered on the 15th. DIspatched on the 21st and received on the 22nd. Montreal

Hola
Ordered on the 15th. Delivered on the 22nd. Sadly I'm in the US for work so I will not be able use it until this weekend.
Sent from my MI 9 using Tapatalk

Thanks for the replies, everyone!
I had my order completed and my credit card charged literally 30 seconds after the Pixel 4/XL went up for sale, yet people who ordered later already have theirs. I guess the moral of the story is that the Google Store has no consistency.
Did the phone ship via Canada Post for everyone? Perhaps they used different couriers for different regions. I would have been willing to pay for expedited shipping but there was no such option. It's strange since people ordering from the US Google Store had expediting shipping options.

I got mine today. Bought it on the pre-order and it arrived today via Canada Post.
I'm in Vancouver BC.

IS bootloader unlocked?

Had mine since the 22nd

I pre-ordered the same day of the event and received mine on Tuesday. In Ontario.

Sevael said:
I ordered my 4 XL the moment they went up on the store on the 15th. Credit card was charged immediately. Got an email on the 21st that my phone was "dispatched" and it said it was expected to arrive by the 24th. This lines up with Canada Post's Expedited Parcel delivery standard.
However, even as of the evening of the 24th, the tracking information shows that Canada Post hasn't even received the phone from Google yet. If I knew it was going to be this slow, I would have just waited until the 24th and walked into any store and bought it there instead. Lesson learned.
Anyone else in the same situation? Or did anybody in Canada get theirs from the Google Store already?
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Exact same issue here.
Shows for the 28th but Canada Post says it hasn't received the item

equlizer said:
IS bootloader unlocked?
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yes , got mine on 23 and rooted already!

Canada Post came and went this morning, no delivery. Tracking status hasn't changed, still hasn't been picked up from the warehouse.
Clearly somebody messed up. With a purchase of this price, you would think that more care would be taken to ensure that it is shipped out on time and not left sitting in some warehouse for days or potentially weeks.
Well, I won't be buying anything from the Google Store ever again. I'm going to go pick up a 4 XL locally this morning and cancel my Google Store shipment. Based on the current level of incompetence, I imagine they will give me a lot of trouble getting my money back too.

Mine has arrived and processed at Edmonton should be here this afternoon.

RoccoN4 said:
I'm getting mine tomorrow (Fri Oct 25) ordered on the 23rd. Got the white XL 64 gig. You'll probably get it tomorrow. There have been times where they don't for some reason scan the packages. Happened to me when I got my Pixel 2 XL.
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Mine just came in.
So far loving it.
I'm in Toronto. Should have mentioned it before.

rickysidhu_ said:
Exact same issue here.
Shows for the 28th but Canada Post says it hasn't received the item
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Decided to contact Google chat support and the rep told me she needs to transfer me to the shipping team as it seems there is an issue with the device being sent to Canada Post.
Had me waiting nearly an hour to be transferred before I just gave up on waiting.
Leaning towards just cancelling my order and buying the phone from a local best buy or something but I really would love to have that $150 credit for pre-ordering. I also had $50 credit from before so it was helping a bit with the price.
Going to try giving them a call instead of chat and see what happens. Man this sucks, was really hoping to set this 4XL up over the weekend.

rickysidhu_ said:
Decided to contact Google chat support and the rep told me she needs to transfer me to the shipping team as it seems there is an issue with the device being sent to Canada Post.
Had me waiting nearly an hour to be transferred before I just gave up on waiting.
Leaning towards just cancelling my order and buying the phone from a local best buy or something but I really would love to have that $150 credit for pre-ordering. I also had $50 credit from before so it was helping a bit with the price.
Going to try giving them a call instead of chat and see what happens. Man this sucks, was really hoping to set this 4XL up over the weekend.
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Isn't it sickening? There is just no excuse for that kind of incompetence, especially from such a massive company.

What version of the phone did you order? I ordered a white 128 GB XL and it arrived yesterday via Canada Post for me. I'm in Nova Scotia. I ordered mine similar to you, shortly after it was available for preorder on the 15th.
It's possible other versions of the phone (color/storage) did not ship as fast.

Sevael said:
Isn't it sickening? There is just no excuse for that kind of incompetence, especially from such a massive company.
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Yeah definitely! Haven't had a chance to give them a call just yet but will definitely keep this thread updated with what they say.
IDroidThere4Iam said:
What version of the phone did you order? I ordered a white 128 GB XL and it arrived yesterday via Canada Post for me. I'm in Nova Scotia. I ordered mine similar to you, shortly after it was available for preorder on the 15th.
It's possible other versions of the phone (color/storage) did not ship as fast.
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I ordered the Just Black 128GB model. Seems like it's the least popular option so I thought it'd arrive sooner than later. Definitely didn't expect for an issue like Canada Post not even receiving the phone :/