Hello,
I have a Samsung S6 phone. There is a defect in the camera or image processor on the phone. On each video recording you can hear a cracking sound for 3 seconds. After 3 seconds the crackle is giving way. The phone was already 2 times in an authorized service. Unfortunately every time the phone comes back from a service with an unresolved fault. So far on the phone have been listed: usb port, twice the camera module, speaker, display. I do not know what to do. Maybe you know the solution to this problem? Does this phone have such a fault? Is it normal? Sorry for my English. I'm from Poland.
Related
Hi all,
I wasn't able to find any threads related to this in the S6 forums but I wanted to see if anyone else has this. When I open my camera app, sometimes the camera takes 1-2 seconds to initially focus and during that time it makes a loud buzzing sound. It sounds like a focus motor or something in the camera and the camera output on screen flutters while it focuses. Once it focuses, everything is normal and it doesn't make any more noise to refocus. This also doesn't happen every time I open the camera app, seems mostly random. Has anyone else experienced this? I am already on my 2nd S6 since the first was defective for different reasons and I'm starting to get very disappointed with Samsung quality control.
I have the dame problem.
I don't know if this is normal.
I don't think so
Waiting for some explanations
Sent from my SM-G920F using XDA Free mobile app
going to bumps this too because after having the phone for a month this problem has just started to show its face.
I've first noticed a small buzzing just after a boot for 3/4 times and than I had a long one opening the camera. After that it's gone...
I have it also! Started a couple of days ago. I have dropped my phone a couple of times. What about you?
Had this happen for the first time today also. Had hdr off, switched back on and it went away. Coincidence? Phone never dropped.
rakh1 said:
Had this happen for the first time today also. Had hdr off, switched back on and it went away. Coincidence? Phone never dropped.
Click to expand...
Click to collapse
Relax...is the mechanism of optical stabilization.
Mine is doing that too...
https://www.youtube.com/watch?v=W1svaTxBY6o&feature=youtu.be
I have the same problem. It is also sometimes accompanied by the picture wiggling in wave patterns.
flu13 said:
I have the same problem. It is also sometimes accompanied by the picture wiggling in wave patterns.
Click to expand...
Click to collapse
Yup...exactly.
poweroutlet said:
Hi all,
I wasn't able to find any threads related to this in the S6 forums but I wanted to see if anyone else has this. When I open my camera app, sometimes the camera takes 1-2 seconds to initially focus and during that time it makes a loud buzzing sound. It sounds like a focus motor or something in the camera and the camera output on screen flutters while it focuses. Once it focuses, everything is normal and it doesn't make any more noise to refocus. This also doesn't happen every time I open the camera app, seems mostly random. Has anyone else experienced this? I am already on my 2nd S6 since the first was defective for different reasons and I'm starting to get very disappointed with Samsung quality control.
Click to expand...
Click to collapse
Try to clean up your camera lens.
Did your device take some damage in the past?
Did you take it underwater? (The S6 isn't waterproof anymore...)
---------- Post added at 18:59 ---------- Previous post was at 18:58 ----------
sdfsdfsfs said:
Relax...is the mechanism of optical stabilization.
Click to expand...
Click to collapse
But it's not that loud.
Otherways, you can't record videos properly, because the microphone records those sounds.
AfroCreame said:
Mine is doing that too...
https://www.youtube.com/watch?v=W1svaTxBY6o&feature=youtu.be
Click to expand...
Click to collapse
Same problem here since last week.[emoji26]
I tried hard reset and another camera app (Google photo), nothing work.
I think it's a hardware problem, it occurs after shaking the phone and launching the camera.
I feel that the OIS makes more noise when app is off.
flu13 said:
I have the same problem. It is also sometimes accompanied by the picture wiggling in wave patterns.
Click to expand...
Click to collapse
This started happening with my S6 today. I think it's the OIS that poops out. I can make this happen with a light tap with my finger on the backside of the phone with the camera open and using the rear camera. And this happens with all camera apps: Samsung's bundled camera, Snap Camera and Camera FV-5.
Update: ..and just as sudden this started happening, it went away again. I hope it's a bug - with a fix in 5.1.1.
Update 2: No, it didn't go away. It comes and goes. I may need to take the phone to the service centre.
Mine has gotten worse. Almost every time I open the camera now, I have the buzzing.
Just checking in to say that mine started doing this, too, about four weeks after getting it. It does it randomly when I open Snapchat, too.
I am having this problem too on the Sprint version sometimes it is pretty loud. I'm planning on taking to service center I think.
I also get the waves before it focuses. I read on another forum that someone said they went to a Samsung service center and Samsung replaced their OIS sensor so I'm guessing this may not be something that is simply part of the design.
*Update #1*
I just got off the phone with Samsung customer service. The representative actually heard the buzzing from my phone over the phone while I was talking to her. Since the phone is still under factory warranty they are emailing me a shipping label to send the phone back for repair.
I also have Asurion insurance through Sprint but do not want a refurb for a phone that is less than a month old with no damage caused by me.
Unfortunately the turn around time from Samsung is about a 5 business days and that was after they told me 9-11 days in which I said I couldn't be without a phone that long.
So, I plan on going to Sprint to see if they will swap out my phone for a brand new one. I think if it is a manufacturer defect they will replace the phone without going through insurance for a refurb but I am not positive. It they won't swap it out for a new one I will go through Samsung.
Sent from my SM-G920P using
Tapatalk
what about focus struggle and a buzzing , it's a hard ware issue also ? or what ?
sonasteel said:
what about focus struggle and a buzzing , it's a hard ware issue also ? or what ?
Click to expand...
Click to collapse
Yes it appears to be hardware related.
Sent from my SM-G920P using Tapatalk
any one try to set another mega pixel like 12 , 8.9 ,8 ... etc ., and the focus struggle and buzzing still there ?
sona4steel said:
any one try to set another mega pixel like 12 , 8.9 ,8 ... etc ., and the focus struggle and buzzing still there ?
Click to expand...
Click to collapse
I tried and initially it doesn't seem to happen when the mega pixels are lowered but I haven't tested extensively.
I went to Sprint today and the technician concluded that he was ordering me another phone so definitely seems hardware related.
Sent from my SM-G920P using Tapatalk
Hi my s6 is 5 days old and it got a fault, sometimes focus refuses to lock annd camera makes loud clicking sound .New phone arrives tomorrow has anybody else had this??
Mic Issue With Speakerphone Calls
I purchased a Verizon Galaxy S6 last week and have been enjoying it so far. Today I tried out the speakerphone several times and every time the person on the other end could not hear me. Is this a software or hardware issue? Is it defect or user error? What can I do to fix this? Any help in resolving this matter would greatly be appreciated. Thank you for your help.
-EDIT-
To clarify the microphone does work fine for normal calls. Does the Galaxy S6 use the same mic for both operations? Also, I have tested with and without case on. It seems like a secondary mic or software issue. Is there a secondary mic for the S6? If not then what software or settings could be effecting the speakerphone mic functions?
The Galaxy S6 I believe is like the Note 4 in regards to microphones. When you turn speakerphone on the mic at the top of the phone near the IR blaster is enabled, when just using the phone the mic on the bottom of the phone is enabled. My Note 4 had an issue, on speakerphone mode the people I tried calling could hardly understand me and it kept breaking up my voice to them. I ended up having to send it in for a warranty claim.
There are a couple holes at the top of the S6 on either side of the IR blaster. I haven't been able to dig up any reliable specs. I was hoping for a software fix, but understand hardware might be a likely culprit. Do you think there is any reason I should not take it back other than the cost of time to me waiting in the store and reloading accounts onto the phone?
Exchanged it this morning. Thank you for your help. Problem is fixed with new unit.
S6 MIC not work - all possible answers listed
Hello, i bought my Galaxy S6 G920F before 2 weeks... and the phone was apsolutely amazing. In this 2 my phone was in an apsolutely good shape (No falling, no damage...) and today i discovered this... when i shake my phone i heard a strange crackling comming out the Camera Lens, and whem i open the app the crackling stops. And sometimes when i want to take pictures, before it focuses on the object, i hear a sound comming from the lens like a grinding sound. What could it be and how that i didn't discovered it before???
Galaxy S6 G920F (Austria)
Root
Busyboox
HackerKernel
JK9OXS said:
Hello, i bought my Galaxy S6 G920F before 2 weeks... and the phone was apsolutely amazing. In this 2 my phone was in an apsolutely good shape (No falling, no damage...) and today i discovered this... when i shake my phone i heard a strange crackling comming out the Camera Lens, and whem i open the app the crackling stops. And sometimes when i want to take pictures, before it focuses on the object, i hear a sound comming from the lens like a grinding sound. What could it be and how that i didn't discovered it before???
Galaxy S6 G920F (Austria)
Root
Busyboox
HackerKernel
Click to expand...
Click to collapse
http://forum.xda-developers.com/galaxy-s6/help/galaxy-s6-camera-randomly-makes-loud-t3123724
You aren't alone.
For me it happens after every boot and sometimes when taking pictures, it is normal and part of the camera.
Rekan_ said:
For me it happens after every boot and sometimes when taking pictures, it is normal and part of the camera.
Click to expand...
Click to collapse
Yeah... but how that i discovered it just Yesterday after 2 weeks. I mean, even when i want to take pictures it focuses all the time and the focus process last to 3-4 seconds which is very anoying... that didn't ocurred before.
I now had the Galaxy S6 for several months and I found this phone totally awesome, but a few days earlier it started a rattling noise from the camera. Most of the time I open the camera app, it makes a strange sound (like it is trying to move the lens and the motor fails it to do so). When the camera is open and I try to refocus anything from very near to very far at once, it sometimes make that awful sound too. I am bothered, because I rooted my device some months ago, installed custom kernel and so on. Can I take this to the warranty or am I screwed? Should I bother about this sound? Will it get worse maybe?
Thanks for any help.
Fusseldieb said:
I now had the Galaxy S6 for several months and I found this phone totally awesome, but a few days earlier it started a rattling noise from the camera. Most of the time I open the camera app, it makes a strange sound (like it is trying to move the lens and the motor fails it to do so). When the camera is open and I try to refocus anything from very near to very far at once, it sometimes make that awful sound too. I am bothered, because I rooted my device some months ago, installed custom kernel and so on. Can I take this to the warranty or am I screwed? Should I bother about this sound? Will it get worse maybe?
Thanks for any help.
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Click to collapse
I own a galaxy S6E+ and I also experienced this same strange camera behaviour, but I haven't figured it out yet...
Sent From My SM-G928F via Tapa
zizon65 said:
I own a galaxy S6E+ and I also experienced this same strange camera behaviour, but I haven't figured it out yet...
Sent From My SM-G928F via Tapa
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Click to collapse
i had that issue, you can't do anything, you have to get it to the carrier to fix it, it's a hardware issue...i hope i don't get it again...because in 3 weeks my waranty ends
All this time i thought it was camera getting ready, opening lens and stuff like on digital cameras which make the same sound when started. Is this not the case?
archzz said:
All this time i thought it was camera getting ready, opening lens and stuff like on digital cameras which make the same sound when started. Is this not the case?
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Click to collapse
I really don't know if there is a camera focusing problem or a hardware issue, but for to get rid of this, I decided from now to use the Pro manual focus mode rather than the Autofocus mode, and will let you know if this helps...
Sent From My SM-G928F via Tapa
It's the OIS being slightly broken. Need to take to repair. I have same issue on s6 edge and need to get mine fixed.
Fusseldieb said:
I now had the Galaxy S6 for several months and I found this phone totally awesome, but a few days earlier it started a rattling noise from the camera. Most of the time I open the camera app, it makes a strange sound (like it is trying to move the lens and the motor fails it to do so). When the camera is open and I try to refocus anything from very near to very far at once, it sometimes make that awful sound too. I am bothered, because I rooted my device some months ago, installed custom kernel and so on. Can I take this to the warranty or am I screwed? Should I bother about this sound? Will it get worse maybe?
Thanks for any help.
Click to expand...
Click to collapse
I had exactly the same issue... It got progressively worse, to the point where sometimes I'd have to shake the phone to get the camera to focus when the camera was open. Initially they told me nothing seemed wrong with it... But second time round, I filmed it using the Mobizen app (often used to record gameplay - no root required). I found trying to get the phone to focus on text from a book exaggerated the problem.
I showed them the video at the Samsung Express Repair store and they couldn't really deny it (or attempt to). They swapped the camera out in a couple of hours whilst I waited with a newspaper and coffee. Oh, and they didn't even check KNOX (I asked out of curiosity... Mine wasn't tripped anyway)
*But some amount of rattling is normal. I tried it on two of my friends' S6 phones, and even mine now rattles... Not when opening the camera, but when you physically shake it next to your ear
2ZE said:
when you physically shake it next to your ear
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Click to collapse
When shaking it's normal, but when I let it alone and it make weird sound, then I'm bothered.
zizon65 said:
I really don't know if there is a camera focusing problem or a hardware issue
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Click to collapse
This seem to appear only to people who updated Android 5.0 to 5.1.1 or newer. I think Samsung made a firmware update to the camera, which focusses faster, but that lead to this problem.
same issue here. happens rarely and goes away when I shake the phone.