Related
My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
Sent from my Pixel using Tapatalk
rosswaa said:
My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
Click to expand...
Click to collapse
Same thing happening to me here too.
What I would do is start from scratch, install factory image, don't install any apps, use for a day to test, then install your apps one by one to find the culprit.
If still rebooting without any apps installed, it might be time for a rma
Sent from my Pixel using XDA-Developers mobile app
I used that Google support and came down to putting the phone I to safe mode for 24 hours to see but some days it does it a few times and other days it's fine
Sent from my Pixel using Tapatalk
Has there been any resolution to this? My Pixel has been randomly rebooting, too. Already tried troubleshooting with Google tech support, tried Safe Mode (did it there, too), and factory reset and cache wipe.
It still happens. And when I say random, I mean random. Sometimes it reboots overnight, sometimes in my pocket, sometimes as I'm using the phone (it'll freeze in some cases too before it reboots). There's no obvious indication of what's causing it.
Has there been any light shed on this problem? Any clue as to whether it's software or hardware related?
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk
rosswaa said:
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
Yeah, there really is no rhyme or reason to the way it reboots, making it even harder to diagnose.
Rebooted again while it was just sitting on my table. No rhyme or reason to this bug.
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
UnusualSuspect said:
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
Click to expand...
Click to collapse
Same here. Sometimes I'll go to my phone wanting to use it, try my finger to unlock, and it'll prompt me to input my pattern because it's required after a reboot. Clearly, rebooting by itself.
It's frustrating because there's no rhyme or reason to it. Sometimes it'll happen multiple times a day, sometimes it won't happen for a couple of days.
At first, I thought the Jan update fixed it too because it didn't occur for a while after the update, but then it reared its ugly head again. I've already tested it in Safe Mode, did a factory reset, and the rebooting still persisted.
If you simply research this on the web, many others are having this issue. And it's even been reported a few times by Android sites/blogs. Google needs to get on top of this. At the very least, they should confirm it's a software issue and not a hardware issue.
---------- Post added at 10:08 PM ---------- Previous post was at 09:09 PM ----------
Just a few links of people online reporting this problem:
https://productforums.google.com/forum/#!topic/phone-by-google/QHp96fk4Ygw
https://productforums.google.com/fo...vS_XxvBh8;context-place=forum/phone-by-google
https://www.reddit.com/r/GooglePixel/comments/59i9e5/pixel_xl_random_restarts/#bottom-comments
Happens at random but only when I'm using Chrome or when my Pixel has been sitting on my nightstand charging.
I've had the phone since launch with no issues. My random reboots just started yesterday and it's happened 5 times in the past 12 hours. Glad I'm not the only one with the problem.
Sent from my Pixel XL using Tapatalk
im thinking this is a hardware issue, im pretty annoyed if it is! i get it like 6 times a day or nothing for a while, makes no difference what im doing or apps being used
Going to try and get a replacement this is a joke, fully wiped and flashed and still does it
Sent from my Pixel using Tapatalk
Mine hasn't really been "rebooting"... It's actually just been suddenly shutting completely off for no reason. It will be fine for a few days, then the next fee days it will simply abruptly shut off for no reason... Battery levels don't seem to make a difference.. Weird.
Sent from my Pixel XL using Tapatalk
For me it seems that the reason lies in Bluetooth or just in the BT stack. If I deactivate bluetooth it works fine through the day. But I need bluetooth so I started BT again and the Pixel XL 128GB crashes sometimes 10 Times a day, but as I checked BT was automaticly deactivated after these first reboots. I seemed. The Pixel stopped rebooting as I activated BT and deactivated it myself.
And now? How long do we have to wait. I don´t think it´s a hardware issue.
So, I have this issue but it became (very) apparent only after the OTA Oreo. First two weeks were fine (and subsequently first two weeks after a factory reset I've done), but then it slowly starts doing this after those 2 weeks. Freezes then reboots. At first it's 1-2 a day, now it's like 12-20. Ridiculous. There's a buganiser thread for this issue and Google is aware of it. Most of the bug reports have this in them:
Code:
Sense Key : Hardware Error [current]
which Google rep says is a hardware issue. I also have an access to a Google's internal buganiser thread on this issue (i'm a vendor) and they refer to this being a Toshiba's memory issue. Not sure though why this started happening only after the Oreo update. Also people who flash Nougat report no issues as well. Another funny thing is that there's at least two users with Pixel (XL) 2 who suffer from it. Anyway, I'll be giving it back to my carrier over the weekend (glad we have 2 year warrant here in UK) even though I'm pretty sure I'll get a refurb with a similar problem after two wasted weeks of wait.
Flash nougat rom and see does this problem occur or not? If not then us nougat for a while then again update to oreo
I sideload a lot of apps, and an annoying kwirk that I've found is that unknown sources does not stay enabled permanently. Everytime I attempt to install an app from unknown sources, I have to hop into settings and recheck unknown sources.
Yes, I do uncheck "this install only"
me too. I've turned it back on about a dozen times. This last time seems to be holding, for a day so far.
yeah, it's been driving me nuts, I kept having to do this with all my Amazon underground apps. I did notice in the settings though in my case, it showed checked, but once amazon tried to install an app, it would magically uncheck.
did the software update this morning and it did not fix this for me still.
A good example why root and tasker is needed; this has been my experiance with touch wiz on S7 as well, simple setti gs dont stick ore reset sometimes. With root andbtasker though you can wright tasks that will auto re-apply seetings when touch wiz drops the ball.
This is different, my unknown source settings stuck on my S7E and Note 7 I had.
Root isn't needed for this. If it only happened after a reset it'd be no big deal. It happens literally every time you try and install and app. Even if its 2 mins apart no reboot.
Have same issue. Never had this issue before with S7 Edge and was not rooted. The permission just doesn't stay like it should.
Man, I thought I was going nuts lol. Same issue, but at least it didn't break the feature.
I thought this was just me.
Sent from my SM-G955U using Tapatalk
Same issue here
Sent from my SM-G955U using Tapatalk
Same here
Sent from my SM-G955U using Tapatalk
Can confirm I'm having the same problem. I'll see if talking to Samsung will get them to patch it soon hopefully.
Ditto
Sent from my SM-G955U using Tapatalk
nosympathy said:
This is different, my unknown source settings stuck on my S7E and Note 7 I had.
Root isn't needed for this. If it only happened after a reset it'd be no big deal. It happens literally every time you try and install and app. Even if its 2 mins apart no reboot.
Click to expand...
Click to collapse
You misunderstand my post, often despite samsung best efforts, touch wiz is buggy, this is a bug!
Options;
1) You live with it
2) wait for samsung to fix, which in my experiance doesnt happen often
3) fix it yourself (but root and tasker required)
Same issue here, kind of a ridiculous bug
Same issue. At first, I thought Verizon struck again. I never know ifnitnis a bug or Verizon intentionally screwing with the OS.
VinylJStar said:
Same issue. At first, I thought Verizon struck again. I never know ifnitnis a bug or Verizon intentionally screwing with the OS.
Click to expand...
Click to collapse
Well I've got AT&T, and it's like this. Not tooooooo bad but still and annoyance, and definitely not intentional because there is a option to uncheck "for this install only". It should get fixed.
lol, i thought i was going crazy.
Same problem here thought it was weird.
I'm having the same issue. At least I know now that I'm not the only one
Mine does. I went into settings and turned it on. I installed 3 apps and it's still on.
Sent from my SM-G955U using Tapatalk
Does anyone have any ideas how to find why my phone is rebooting randomly? I'll check it periodically and then it will have a bar stating it's starting. Then my launcher loads and no icons and I need to wait a minute. I don't know exactly what's going on. It appears the phone is randomly rebooting.
Have you tried a factory reset? Are you rooted?
I just factory resetted it and rooted it a few days ago. I got to thinking I think the rebooting started after I throttled the cpu trying to save battery. I just changed the cpu governor fro ondemand to scheduled. So far it seems to run faster but I'm sure the battery will be worse but we'll see if the crashing ceases.
Crashed and rebooted 15 minutes ago. So, changing cpu back didn't fix.
Flash the 100% stock image and try leaving it that way. If the problem doesn't occur, it's something you're doing/flashing/changing that's the cause of the issue.
Obviously I know it's not a hardware issue.... so I know a 100% stock would fix it. I'm trying to figure out how to fix it without putting it to stock.
dorlow said:
Obviously I know it's not a hardware issue.... so I know a 100% stock would fix it. I'm trying to figure out how to fix it without putting it to stock.
Click to expand...
Click to collapse
Just so you know, mine started freezing/rebooting after the May update on stock everything. I think that update has issues.
rft183 said:
Just so you know, mine started freezing/rebooting after the May update on stock everything. I think that update has issues.
Click to expand...
Click to collapse
never had freezing/rebooting issue with mine.
mngdew said:
never had freezing/rebooting issue with mine.
Click to expand...
Click to collapse
I seem to be seeing a lot of people complaining about the issue. It's been an issue with the Pixel since the beginning, apparently, but it seems to have gotten worse with the May update.
With that said, I did make another change around the same time... I had switched from Project Fi to a Verizon MVNO, and so I flashed the Verizon system image (from the Google Factory images page) rather than the standard one, since it supposedly had some Verizon-specific fixes.
rft183 said:
I seem to be seeing a lot of people complaining about the issue. It's been an issue with the Pixel since the beginning, apparently, but it seems to have gotten worse with the May update.
With that said, I did make another change around the same time... I had switched from Project Fi to a Verizon MVNO, and so I flashed the Verizon system image (from the Google Factory images page) rather than the standard one, since it supposedly had some Verizon-specific fixes.
Click to expand...
Click to collapse
Is this freezing/rebooting Verizon specific issue?
mngdew said:
Is this freezing/rebooting Verizon specific issue?
Click to expand...
Click to collapse
I don't know. That was the only change that I'd made at the time, though. It's gotten really annoying, so I've flash PureNexus with ElementalX to see if that would make a difference. I haven't been using it long enough to say one way or the other.
rft183 said:
I don't know. That was the only change that I'd made at the time, though. It's gotten really annoying, so I've flash PureNexus with ElementalX to see if that would make a difference. I haven't been using it long enough to say one way or the other.
Click to expand...
Click to collapse
I'm also on Elemental X kernel with slightly overclocked cpu. Does the freezing/rebooting take place while in idle?
mngdew said:
I'm also on Elemental X kernel with slightly overclocked cpu. Does the freezing/rebooting take place while in idle?
Click to expand...
Click to collapse
I flashed PureNexus on Friday and used its default kernel over the weekend without any troubles. I've only now flashed Elemental X this morning. Time will tell, I guess!
Edited to add: When I was on the stock rom and kernel, it was freezing while I was using it, requiring me to restart the phone. I would also go to use it after it had been asleep for a while, only to have it do the "Android is Starting" thing. So yes, it was restarting at idle as well as when I was using it.
rft183 said:
I flashed PureNexus on Friday and used its default kernel over the weekend without any troubles. I've only now flashed Elemental X this morning. Time will tell, I guess!
Edited to add: When I was on the stock rom and kernel, it was freezing while I was using it, requiring me to restart the phone. I would also go to use it after it had been asleep for a while, only to have it do the "Android is Starting" thing. So yes, it was restarting at idle as well as when I was using it.
Click to expand...
Click to collapse
Well, I guess the problem with my phone was unrelated. It completely died yesterday afternoon. I'm doing the RMA thing with Google now.
I started having this issue with Android O
I have unlocked version.maybe an app, I'm going to do a reset
rft183 said:
I seem to be seeing a lot of people complaining about the issue. It's been an issue with the Pixel since the beginning, apparently, but it seems to have gotten worse with the May update.
With that said, I did make another change around the same time... I had switched from Project Fi to a Verizon MVNO, and so I flashed the Verizon system image (from the Google Factory images page) rather than the standard one, since it supposedly had some Verizon-specific fixes.
Click to expand...
Click to collapse
Well, after getting the phone back reloading the stock image and re-rooting it, I went into developer options and turned off ota updates. So, hopefully I don't get that update... even though root doesn't allow to update. Just causes annoying update prompts.
So since about 2 days ago the phone just start freezing. Sometimes it just restarted randomly, but mainly freezing at least every 5 minutes. The power button alone wouldn't turn it off no matter how long I held it. Always have to use Pwr+Vol Down to reboot.
I put up with it because I've been busy, but finally tried wiping cache - no profit. Tried safe mode - no profit. Factory reset- negative profit. After the reset it just seems to restart a bit more often but in general it freezes less, making the timing seem even more random.
This happened when I first got it (used). It was restarting due to the fresh 7.0 update. So a factory reset fixed it and it was smooth sailing for like 3 months or something. I know there was a minor system update a few days ago but those dont usually call for a factory reset. I tried it anyway and it just didnt work. I had actually even tried uninstalling all the app updates from the night before it started happening. but safe mode couldn't even fix the problem so I guess that was moot.
Software version: G920VVRS4DQE1
Stock everything - I dont hack my daily drivers at all
Android 7.0
Mainly I'd like to know if Im alone. A fix would be great but I'm hoping it's not specific to my device. If it's a hardware issue I'm gonna give it a swift toss down the stairs and maybe deliver a nasty curb stomp to it right afterward.
Any advice?
I'm running into the same exact issue. Same build, and am running out of ideas.
Lathorus said:
I'm running into the same exact issue. Same build, and am running out of ideas.
Click to expand...
Click to collapse
Good to know its not just me. Did it start after a recent update for you also? That would give me hope that its not faulty hardware. Maybe just a bad update.
sawyerbenjamin said:
Good to know its not just me. Did it start after a recent update for you also? That would give me hope that its not faulty hardware. Maybe just a bad update.
Click to expand...
Click to collapse
Yes, it started right after I got a small update. I'm hoping a fix will come. (I'm on verizon).
Lathorus said:
Yes, it started right after I got a small update. I'm hoping a fix will come. (I'm on verizon).
Click to expand...
Click to collapse
Same for Verizon. I guess I'll just hold out, using a backup phone, until a new update hopefully fixes it.
Lathorus said:
Yes, it started right after I got a small update. I'm hoping a fix will come. (I'm on verizon).
Click to expand...
Click to collapse
Gonna go ahead and revive this. It seems to work fine when the sim card is out. I recommend you see if it's the same with you. I've charged it up before work multiple times before work days and come home from to see that it never restarted. I was able to test this using the fingerprint feature; it isn't asking me to use pattern like it does after boot.
No one else is chiming in but, since we're both on Verizon, I'm having a feeling that it's directly related to the SIM/carrier.
Is it only me or something common? (P7P)
I haven't had any, and my wife hasn't said anything about this happening with hers, either. We've had ours for two weeks today. I'm rooted, hers is with the bootloader still locked.
Have not had a random restart since I got the phone.
Alright, possibly one of the root modules is causing some problems. thanks for the info.
Rooted, no restarts.
I have been experiencing them regularly... Usually right after i try and make a call ...
This is the first time i ever saw something like this.... Does not inspire confidence!
p_shad0w said:
I have been experiencing them regularly... Usually right after i try and make a call ...
This is the first time i ever saw something like this.... Does not inspire confidence!
Click to expand...
Click to collapse
Factory reset and use the phone with little to nothing installed and see if it still happens. If it does try a sim from another provider. If you still get them you have a faulty handset so RMA it.
I haven't experienced it with the Pixel 7 Pro but it happened sometimes with the 6 Pro.
Got one restarts just after freeze for 30 second twice. Rooted kirasakura kernel and despair both happen once
Hasn't happened once in the two weeks I've had it.
Well this is absolutely rediculous.. HORRIBLE support... Google Support wanted me to run the phone in SAFE MODE for a "a few days" to make sure it wasn'ty a third poarty app causing the reboots.. and if it still happens i will have to run around trying to find a service center to "look at the phone" eff that... Take itr back and i will go back to OnePlus or Samsung..... HORRIBLE first experience with a Pixel ... ABHORRENT
I still have one Day on my 14 day return window so i am returning the sucker and getting my money back.. I am not paying 1500$ CAD for a phone that randomly reboots when i try to initiate a call...
I had 1 random reboot during a VOIP call. Didn't notice it till my headphones told me they were disconnected, lol.
This was full stock, unlocked and rooted the day after.
p_shad0w said:
Well this is absolutely rediculous.. HORRIBLE support... Google Support wanted me to run the phone in SAFE MODE for a "a few days" to make sure it wasn'ty a third poarty app causing the reboots.. and if it still happens i will have to run around trying to find a service center to "look at the phone" eff that... Take itr back and i will go back to OnePlus or Samsung..... HORRIBLE first experience with a Pixel ... ABHORRENT
Click to expand...
Click to collapse
How is that horrible support? 90% of the time it is user error. As a few post above mentioned. Wipe phone and try it with minimal apps installed. They want you to run it in Safe Mode for a reason, if still happens send it in or find a service center. I wouldn't call that horrible support.
schmeggy929 said:
How is that horrible support? 90% of the time it is user error. As a few post above mentioned. Wipe phone and try it with minimal apps installed. They want you to run it in Safe Mode for a reason, if still happens send it in or find a service center. I wouldn't call that horrible support.
Click to expand...
Click to collapse
It is.... I have been running the exact same apps on the OnePlus 9 pro and the OnePlus 8 pro before that and there was no issues whatsover.... why would there be on the Pixel ? It is horrible support yes... I asked for an RMA
p_shad0w said:
It is.... I have been running the exact same apps on the OnePlus 9 pro and the OnePlus 8 pro before that and there was no issues whatsover.... why would there be on the Pixel ? It is horrible support yes... I asked for an RMA
Click to expand...
Click to collapse
Bare in mind this is probably thye first phone i have owned since my nokia days back in the early 2000's that is -NOT- rooted , bootloader unlocked or anything of the sort !(Yet)
I have my P7P now since the 13th of October and I had no random reboot during this time. Everything is running smooth and stable. My phone is not rooted.
I've only noticed phone crashes when using Android auto. When I try using apps that change the font and display size, that's when I run into reboots. My phone is rooted with multiple magisk modules
rester555 said:
I've only noticed phone crashes when using Android auto. When I try using apps that change the font and display size, that's when I run into reboots. My phone is rooted with multiple magisk modules
Click to expand...
Click to collapse
Just a data point: I haven't had any phone crashes when using Android Auto on the Pixel 7 Pro.
More specifically, whenever I change the screen to large screen on an app like Paramount Plus, or some other video viewing app. This is when I get the phone reset