Database Info

"Wireless Radio Must be attached to use Phone

Hi & Thanks,
Been using my XDAll for the past few years, had to get the new Flame.
Had a few days, getting used to it, battery ran down. No biggie,
put it back on the charger. After few hours turned it on, just blue
O2 screen, turned it off, back on & half the screen had data, the bottom
half was empty. Shut it off & did hard restart. After coming up, the phone
would not connect. Error message - A wireless radio must be attached -
have done everything & can not get it back. Had not picked up a mem
card no backup and upon resync to pc, the sync data deleted itself, was
in disbelief. SIM ok, rest of unit looks ok, can not find Phone program in
Windows, No IMEI # only small boxes. Does anyone have any ideas ??
Thanks

Take it back and get a new one.

Lost 3g/4g connection

Guys I am really struggling with this phone. I have wasted 2 entire workdays now trying to get it how I like it. Yesterday I rooted with motofail2go and ran into an issue with usb only recognizing as charge only. Turns out I had to enable debug mode, turn off the phone, turn it back on, and then disable debug mode. Fixed the problem at 130 PM today.
At 145 PM today after doing this fix and running an ap called reverse tether my mobile data has disabled itself and I cannot get it to turn back on. Wifi is fine. Like I said I ran into some problems with debug mode switching settings around even when outside of debug mode and I cant for the life of me figure out how to reset my data connection.
Key fact: Even though the phone shows no data, when it boots up gmail always pops up with hundreds of new messages that I havent had the time to check nor did I choose to open the gmail ap. Its like gmail can still access the internet but it is disabled for me or any other function. For all I know it could simply be chached messages showing up automatically without checking for or recieving new messages.
I have done a soft reset and cycled airplane mode a few times. I have cycled thru the available network options and still nothing.
I am really having a hard time enjoying this phone as much as I would like to becaue of these weird issues. This is my first Motorola and I must say I am not impressed. And then it is sad coming to the XDA photon Q forum and there is no organization, no stickys, no useful threads hilighted, its like no one even cares about this phone. I have no clue what I am even doing when rooting, unlocking, bla bla whatever but at least the other forums are well organized and thoughtfully moderated. I dont even t think the mods here have the Photon...
Rant off... TIA

I seemed to have all kinds of random issues and problems when I first got this phone rooting and applying the first few mods, but...knock on wood they all worked themselves out and it's been solid.
A few weeks ago during that time I too experienced the loss of data issue. I was on wifi all day while at work tweaking & playing with the phone, then when I left work,...bam,..no wifi. Reboot, nothing. Airplane on/off, nothing. Tried updating the PRL, weird thing is I could watch it turn the 3G on to "phone home" to Sprint, then it would say the PRL was current and the data would be back off. WTF? Haha..
Surprisingly, what ended up working for me was the SprintZone app.
I opened the Sprint Zone app.
Scoll to the bottom and in the lower right there's a "Help" tile.
Scroll to the bottom of that next page and at the very bottom it says Update Profile.
After hitting that, I had my data back and haven't had the problem since that one time.

I wanted, so badly, for this to fix the issue. I just knew it would... but it didnt. I updated my PRL and Profile by wifi along with the Sprint Zone update you mentioned but still nothing, only wifi.
Can Sprint do any sort of reset?
Is there any way that Moto or Sprint have an auto off switch installed in the phone or the programming that is triggered by something like tethering without a tethering plan? Or rooting without using the Moto unlock key via motofail2go?
On a more general note can someone please tell me how to transfer files from my internal storage to the SD card? My internal memory is literally all used up by 2 games and my usual apps... i keep getting the low volume space warning popping up. Pretty ridiculous for a brand new top shelf phone.

I don't think it will make a difference, but make sure you are NOT on wifi when you try the SprintZone update.
I wasn't connected to wifi when it worked for me. Probably separate causes behind our similar issue, so what worked for me may not for you, but worth a shot.

I found out what it is:
Why did my mobile internet stop after using this app?
It has been reported very rarely that mobile internet stops working after using the app. This is due to the Appear as 3G feature.
If the 3G option is causing you problems, you can turn it off in the settings menu.
If this rare problem happens, to restore your device's internet, go to Mobile Network settings > Acess Point Names (APN) and choose Reset To Default from menu, or manually add your carriers APN.
Click to expand...
Click to collapse
Can anyone tell me how to reset my APN on the photon Q?

To transfer files from your internal sd card to the external sd card you can use a file manager like Astro or es file manager. I use es file manager personally, it has all the features of root explorer in a free app with easy to use interface. The internal storage is marked as the /sdcard directory and the external sd card is marked as /mnt/external1
In es file manager just enable the root options in settings and navigate up one level from the /sdcard directory to find the /mnt directory.
The built in file manager will do it too, but the options are limited and interface is clumsy.
Sent from my XT897 using xda app-developers app

So many issues...can anyone solve any of them?

I have a LG G2x, got it when it first came out, dont want to buy a new phone really, but this thing is a plague.
the issues didnt matter before because i strictly used it for a very occasional phone call or txt and that was it, but now I'm using it more, and all its problems are too much to deal with. below is a list of issues with details I believe are relevant, if anyone has any suggestion for any of them please share.
Currently running:
Android version 2.3.3
kernal 2.6.32.9
build GR140
software version LG-P999-V21e
Issues:
1. Computer doesnt recognize phone (Can't go into USB Mass storage mode):
-when I plug the phone in, it charges, but no USB signal in the notification bar
-no "enable mass storage mode?",
-turned on/off mass storage mode in settings
-turned on/off usb debugging in settings
-used various (20+) usb cables, no change
-used various (10+) computers, no change
-used various USB ports on each computer, no change
-Installed various versions of LG Drivers and LGs update tool (every version I could find) into my PC
The phone originally went into mass storage mode fine and without trouble. within a few weeks of owning the phone I was given notification of an update and downloaded it, all was fine (I assume this was 2.3.3 from 2.3.2, not sure, wasn't familiar with android back then and didn't know these things). A couple months later I got another notification of a new update and downloaded it. When it was done I couldn't notice any changes, and I believe (its been years) the version stayed the same (2.3.3, LG-P999-V21e) After reading the last few days, it looks like my phone should have been able to upgrade to V21y and I had LG support verify this, but it never did (partially failed update?), using the check for update in my phone yields a never ending "checking server for update", and I'm unable to use the LG update tool because my PC cant recognize my phone.
This stops me from easilly accessing my phones files to share between my pc, plus I cant root or install any other android versions, nor can I even get the latest update for the stock version.
2. Random freezes
From what I can tell the phone stays on but the screen goes out (might be wrong, but I'm sure I heard a phonecall come in once when It did this), the only fix is to pull the battery and put it back in. Supposidly this was fixed in the 2.4.4 update, but I cant get it...so... yea.
3. SMS Messages (sometimes) come in multiple times.
This only recently started in the last 6-8 months, and is occuring with multiple people over multiple networks. Sometimes txting will be completely normal, but other times (random from what I can tell) I'll get the same text 2, 3, 4, 18 times over the course of an hour. It drives me nuts when someone says "sup" to me over and over again for an hour strait. cleared all my messages, cleared cache etc, factory reset, even got a new sim and called tmobile, nothing fixes it.
4. GPS SUCKS:
-cleared data/cache and uninstalled google maps updates
-reset various settings
-gone into hidden menu and altered various settings for the GPS (and set them back to the default ones)
-used various gps testing apps
-added Google to the SLP server list
-tried all combinations of data/wifi/roaming being enabled/disabled
Basically, I recently got data on my phone (never needed it) and tried to use GPS when going somewhere I'd never been to before. The first try googles nav sat there saying "searching for GPS..." and never found me, which I thought was weird because when I open the app it would put me exactly where I'm at, it just would instantly lose me for good. After a few days I realized SOMETIMES it would pick me back up, so I could travel with GPS, it would tell me where to go, lose me, I drive blind for 5-10 minutes, then it'd pick me up again long enough to give me the next turn, or tell me how to get back if I traveled off course.
Unacceptable.
So thats when I started reading and tinkering with settings. I've been able to make it so it -always- finds me within 10 seconds, unless I'm moving. If I'm in a car it will constantly lose me and re-find me (most of the time it can find me within 20-30 seconds, but sometimes it still completely loses me). It's better, but not right, and still only barely useable as a GPS guide for driving. The only fix I've seen that I havent tried yet is editing gps.conf, because I need root access to do so, and I cant do that because of issue #1 and can't find a "one click app/website" that works for my phone and software.
5. Performance in general kind of sucks
-factory reset
My phone was running very, very poorly, but that turned out to be due to 2 years of use, I did a factory reset on it and it sped up significantly, but it still manages to hang really bad in weird ways, maybe I just dont understand how android handles its memory. I can use an app perfectly fine, but if I continue to use it (say for 30+ minutes) my phone will begin to freak out. lock up, not respond, screen shut off, sometimes it even does a "soft restart" as i call it, the screen turns black but not off, then 5-10 minutes later it comes back on and acts like it was shut off completely. Not sure if theres a known performance issue with this phone or if this is just hardware limitation, figured I'd mention it.
==================================
The two issues I really want/need fixed is GPS stability, and mass storage mode. I can even do without mass storage mode, but I really, really want the GPS to work if nothing else.
Thank you in advance for anyone who can help, if I can get this thing to work right I think I'll have a lot of fun tinkering with the android OS.

Woke up this morning to Bitlocker Blue Screen - No Updates Installed

Hi all,
Lumia 1020 running Developers Preview Latest Build on Cyan Update
Basically to recap, I woke up this morning, phone seemed to be working fine. Left the house and tried to put on some music. The 'On The Phone' music only contained my own music I had ripped and copied over via USB no Xbox Music albums. I thought it might be a licensing issue whereby it wasn't picking up my Music subscription, and decided to restart the phone -> slide down power off. This shut the phone down remarkably quickly and when I turned it back on - Bitlocker Blue Screen.
So far recovery via the Nokia Recovery Tool has failed. with Error 0x80131500 every time, so I'm now trying other more 'advanced' recovery options.
The only thing I can think of that has recently changed with the phone is last night I started populating my Music folder (created via the link in New details emerge about rumored Microsoft Xbox Music Locker service | Windows Central) on my OneDrive and copied across some of my own DRM free music. Which I subsequently downloaded some of these DRM free files via the 'Files' app to the phone.
My phone is connected to my work Office365 Exchange account, but I'm the Sys Admin so I know nothing got changed there yesterday that would have enabled Bitlocker. I had previously rolled back my phone to pick up the OTA Cyan updates some months ago and subsequently re-enabled the Preview For Developers and was up to date with updates - the last being approx 2-3 weeks ago. (I had also flashed my Regional Variant to be an o2 GB variant, but this has worked flawlessly)
Any comments from the similarly afflicted would be useful!
​Rich
UPDATE: Product Support Tool for Store fails the flash with error:
FA_ERR_VERIFY_FAIL: 0xFA00000D
Exception:
Nokia.CareSuite.PlugIns.MurzimRecovery.RecoveryDia log.MurzimProgrammingException: FA_ERR_VERIFY_FAIL: 0xFA00000D
at Nokia.CareSuite.PlugIns.MurzimRecovery.RecoveryDia log.RecoveryDialogModel.Flash()
at Nokia.CareSuite.PlugIns.MurzimRecovery.RecoveryDia log.RecoveryDialogModel.<HandleDownloadVariantPack ageCompleted>b__c(Object state)
Now I need help!

Lumia 520 Flashing Exception
Same problem with my Lumia 520 as well.
Flashing results in same exception. Looks as if some kind of memory issue.
Mobile continuously restarts and radiates too much heat.
Please let us know will microsoft provide a fix for same in the WRT update?

[Q] How to access data from locked s6, no wifi, no debugging

Model: SM - G920W8 (Canadian)
I recently purchased an s6 (1 month) and used the fingerprint scanner to secure the device. I made a backup password and made sure it worked and all was well until one day when it all of a sudden stopped working. Normally I leave Wifi on and could solve this issue but as to save battery I had disabled it this time around, silly me. So the fingerprint scanner denied my entry, led me to the backup password which also failed (even though it was correct) and then Wifi was off so Google verification did not work.
Being a new phone, I did not get a chance to turn on USB debugging (this happened 1 week after purchase) so using ADB to turn on wifi was of no use, it did not recognize the device.
Here is what I have tried to do to recover the data up till now:
>I used ODIN to install TWRP on the device.
>With TWRP enabled I made a backup of the data and attempted to connect to adb once again, Using my sisters Galaxy S6 I tested out whether hers worked, just to make sure everything was fine with the drivers and to make sure adb devices recognized her phone: it did.
>I ran ADB devices while in TWRP and it recognized my device, but came back OFFLINE, meaning no commands were able to run.
>I then attempted to run a series of drivers and to access files directly from windows 7 and did not have access permissions to read nor write, thus unsuccessful.
>I went back to ODIN and sought out a stock rom to flash to the partition in order to get access to the backup data i had created using TWRP, as there seems to be methods to flash a rom and maintain the backup data.
> With ODIN i tried this, but was unsuccessful, as it got stuck on "Nand Write start" and would not initialize any transfer with the phone . ( The download mode would not start the progress bar)
>Finally i tried to do it with TWRP but because i have no write permissions, i cannot put anything onto the device for it to run.
I called Samsung about this and they know of the issue and refuse to help me other than a useless factory reset. They knowingly allow users to continue using their fingerprint option for security but do not give warning of its issue, nor do they provide a simple fix like allowing wifi to be turned on from the lock screen. It is a shame that a company like this just allows a known software bug to bother users but doesn't make them aware of it, nor provides a temporary fix while they work on fixing the issue.
I am stuck, and need your help, I have done everything I can think of but can't get anywhere, please help me retrieve my data. Thanks

Wifi is off but how about 4G/LTE data?

If your 4g lte data is working you can use findmymobile(samsung site) and unlock it from there. There's an option to unlock your phone. I came across this issue last month.
Sent from my SM-G920T1 using Tapatalk

Yeah LTE is also off, otherwise google login would have worked.

I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well

EddyOS said:
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
Click to expand...
Click to collapse
Via FP? well I can indeed access the notification drawer (from the top, right?) but when i enable wifi it asks me to login using the fingerprint.

EddyOS said:
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
Click to expand...
Click to collapse
What does "FP" stand for?

Shady_D said:
Via FP? well I can indeed access the notification drawer (from the top, right?) but when i enable wifi it asks me to login using the fingerprint.
Click to expand...
Click to collapse
sparky2012 said:
What does "FP" stand for?
Click to expand...
Click to collapse
FP - Finger Print

i have the same problem what to do now i dont want to lose data and my s6 edge is not recognising my fingerprint rather asking for a backup password and i forgot the backup password so the wifi or mobile data is switched off and i cant even turn it on what to do now?????

I have the same problem...agree completely "They knowingly allow users to continue using their fingerprint option for security but do not give warning of its issue, nor do they provide a simple fix like allowing wifi to be turned on from the lock screen. It is a shame that a company like this just allows a known software bug to bother users but doesn't make them aware of it, nor provides a temporary fix while they work on fixing the issue."
factory reset is "the only way" to unlock it. Lazy samsung customer service response.
logging in via google is not an option on S6 / new android system anymore so if you forget your pin you're stuffed
this is really poor on samsung behalf to not give warning of the seriousness of using a fingerprint scanner
ha I can't remember (and can't check now) but does it even ask for the pin twice to verify what you entered what was intended?
google use to have a device pin reset but it was removed recently.
I bet heaps of people have this issue.
I am desperate for a solution...

I just registered to help future users having the same problem.
Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You're wellcome because you need google acc+dont need a connection for this to work (worst case scenario).
It didnt recongnize my fingerprints, and my backup password didnt work. I couldnt sign in to my google account since my wifi and mobile data was turned off before the device locked.
This is the solution i found AFTER 15 hours of this madness, you need to be quick:
1) enter wrong backup password 5 times
2) wait 30 secounds countdown
3) enter wrong backup password 5 times
4) wait 30 secounds countdown
5) select sign in with google account
6) enter google account credentials (DONT SIGN IN YET)
7) hold 'wake up button' (home button)
8) press emergency mode and go thru with aggreeing to all it asks you to
9) press TURN ON, and after that press 'sign in' with your google account (where step 6 left off)
If you were quick enough, you will enter emergency mode and you will pass the lock screen, now quit the emergency mode the same way and change your backup password, and write it down this time so this doesnt happen again. You are wellcome.

Thank you, that happened on 4th try, "quick enough" is the key. It appears that it turns on WiFi and mobile data for fraction of a second during the process.

yeah i seen that for a fraction of seconds wifi turns on but how should i unlock i am not done please please help me i dont want to lose my imp data

THANK YOU!!!
Diablola said:
I just registered to help future users having the same problem.
Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You're wellcome because you need google acc+dont need a connection for this to work (worst case scenario).
It didnt recongnize my fingerprints, and my backup password didnt work. I couldnt sign in to my google account since my wifi and mobile data was turned off before the device locked.
This is the solution i found AFTER 15 hours of this madness, you need to be quick:
1) enter wrong backup password 5 times
2) wait 30 secounds countdown
3) enter wrong backup password 5 times
4) wait 30 secounds countdown
5) select sign in with google account
6) enter google account credentials (DONT SIGN IN YET)
7) hold 'wake up button' (home button)
8) press emergency mode and go thru with aggreeing to all it asks you to
9) press TURN ON, and after that press 'sign in' with your google account (where step 6 left off)
If you were quick enough, you will enter emergency mode and you will pass the lock screen, now quit the emergency mode the same way and change your backup password, and write it down this time so this doesnt happen again. You are wellcome.
Click to expand...
Click to collapse
Created an account just so I can thank you :laugh: You've made my night; am so happy and stress-free now!