After software update my mate9 refuses to turn on. - Huawei Mate 9 Questions & Answers

Hi All,
I am in desperate need of your guidance.
I purchased a Mate9 about 6 months ago in Dubai and loved it ever since. I recently traveled back to the middle east and I received a notification that a software update has become available. I then downloaded the update and installed it normally. Once the phone restarted, a white screen appeared for about 10 mins. Due to the fact that it was not booting up, I decided to put the phone off with the power button and the phone has since refused to restart. :crying: :crying: :crying:
The phone now seems to be completely dead, even when the charger is plugged in, no indication of it charging. When I connect the phone to the pc nothing happens, it is as if nothing is connected.
Can anyone guide me as to what route to follow?
What can I do to get my dearest mate 9 alive again?
Your feedback would be highly appreciated.
Regards,
CapeTownGuy

Do you have Middle East (Dubai) stock ROM in it and updated it with European update ?
Try to reset / reboot it, first without factory reset and if that really does not work, with Factory reset (i.e. all your data will be wiped).
http://www.hardreset.info/devices/huawei/huawei-mate-9/

Related

Bluescreen with following reboot

Hello everybody,
a friend of mine bought my Motorola Moto G. But he is having a lot of trouble. After an unexpecting but markable time a bluescreen appears and the phone starts to reboot.
He told me, that it also happens after he did a factory reset. Also his SIM-card is a normal card which he received from the provider and is not cut to micro-sim by himself. He tried it with 2 different providers. Same problem...
I took it back and made a test about 48 hours. Nothing happend. I also did a factory reset. After I updated the firmware to 4.4.2 also nothing happend. The system is not rooted and the bootloader is still locked.
Does anyone has an idea?
Thanks advance for your help.
KR
Hello, similar problem with my one. Phone has arrived on tuesday, today i was playing Dead Trigger 2, when screen turns completely into blue and few seconds later phone just shut down. I´m pretty sure there were about 30% battery left. Now I´m unable to power it off and when I plug it into charger (using my sony 5V/850mA wall charger), phone starts burn after few minutes.
CZ3+l said:
Hello, similar problem with my one. Phone has arrived on tuesday, today i was playing Dead Trigger 2, when screen turns completely into blue and few seconds later phone just shut down. I´m pretty sure there were about 30% battery left. Now I´m unable to power it off and when I plug it into charger (using my sony 5V/850mA wall charger), phone starts burn after few minutes.
Click to expand...
Click to collapse
Were you able to find any solution? I'm having the same problem too!

[Completed] A story about my freakishly hard bricked LG G2 F320L. Help needed!!

This is my story that happened with my LG G2
I recently purchased a LG G2 F320L, a refurbished one, from aliexpress(I think this was the biggest mistake of all)
I got the phone, I started using it, used it for 20 minutes and just installed antutu benchmark and ran the app and started the benchmark.
Firstly, I'd like to mention that the phone just got warm, just like other phones, during the test. While the multicore performance test was going on, the phone turned off, all of a sudden (Battery was as low as 9% when I started antutu benchmark). I thought that, it was because the battery was too low to run a benchmark app and turned on the phone back and waited, it just showed me the LG logo for 5 seconds, powered off, ended up with a bootloop. :crying:
I thought that the OS or the bootloader got corrupted and stuck and also thought that I could easily fix it by flashing boot.img or the original .kdz using LG flashtool.
I connected the phone to the PC, it was charging from 9% (That means, low battery isn't the reason for this problem). I waited until it charged till 25% and tried turning the phone on again, but, the same bootloop happened again. I downloaded the .kdz file for my exact model and prepared to flash it using LG flash tool. Unfortunately, the phone came out of download mode (Whilst the flashing was going on) and started with the bootloop again. I really got scared cause the flashing was interrupted indefinitely. I didn't know what to do and I just googled how to enter factory reset mode and I finally entered factory reset mode and chose to reset the phone completely. But, it has happened for a while and continued with the same kind of beat-up (But I was able to enter the factory reset mode later on, though) I was pretty much scared at this time and I gave the phone to one of my friends. I showed him the factory reset mode that was still working, but not useful, and I tried resetting 3 to 4 times but couldn't come out of the bootloop. But, suddenly I couldn't enter factory reset mode and the bootloop became pretty much faster that before (Just showed me the LG logo for 3 seconds and rebooted with the same bootloop). Now, no factory reset mode, download mode, and no charging either.
I got to know that it was a really serious hard brick that has ever happened to one's phone!
I handed over the phone to another one of my friends and he dismantled the phone and tried something, then connected to the computer and the computer detected the phone and QHUSB mode was saying 'Searching Windows update' with a loading symbol. He just stopped it there and told me to take it to a good service center (An expert, of course), and he also told me that I was supposed to ask him, to make the QHUSB mode work.
But, after he gave me the phone back, the bootloop was still happening, just like before, but, instead of LG logo, it was showing some bluish white lines on the 2/4 on the screen.
I haven't got time to go to a service center till date, as they might cost me more than I invested on my phone.
This is really serious problem and I need to enter the QHUSB mode and I need to flash the stock firmware cleanly. Please anyone give some time to read this thread and help me out in this situation. AGAIN, I have used the phone for like, just 20 minutes when it was in a working condition.
So, I request any experts to help me out, suggest me the solutions.
Sorry for my bad English, though.
Thanks in advance.
SumanthBv said:
This is my story that happened with my LG G2
I recently purchased a LG G2 F320L, a refurbished one, from aliexpress(I think this was the biggest mistake of all)
I got the phone, I started using it, used it for 20 minutes and just installed antutu benchmark and ran the app and started the benchmark.
Firstly, I'd like to mention that the phone just got warm, just like other phones, during the test. While the multicore performance test was going on, the phone turned off, all of a sudden (Battery was as low as 9% when I started antutu benchmark). I thought that, it was because the battery was too low to run a benchmark app and turned on the phone back and waited, it just showed me the LG logo for 5 seconds, powered off, ended up with a bootloop. :crying:
I thought that the OS or the bootloader got corrupted and stuck and also thought that I could easily fix it by flashing boot.img or the original .kdz using LG flashtool.
I connected the phone to the PC, it was charging from 9% (That means, low battery isn't the reason for this problem). I waited until it charged till 25% and tried turning the phone on again, but, the same bootloop happened again. I downloaded the .kdz file for my exact model and prepared to flash it using LG flash tool. Unfortunately, the phone came out of download mode (Whilst the flashing was going on) and started with the bootloop again. I really got scared cause the flashing was interrupted indefinitely. I didn't know what to do and I just googled how to enter factory reset mode and I finally entered factory reset mode and chose to reset the phone completely. But, it has happened for a while and continued with the same kind of beat-up (But I was able to enter the factory reset mode later on, though) I was pretty much scared at this time and I gave the phone to one of my friends. I showed him the factory reset mode that was still working, but not useful, and I tried resetting 3 to 4 times but couldn't come out of the bootloop. But, suddenly I couldn't enter factory reset mode and the bootloop became pretty much faster that before (Just showed me the LG logo for 3 seconds and rebooted with the same bootloop). Now, no factory reset mode, download mode, and no charging either.
I got to know that it was a really serious hard brick that has ever happened to one's phone!
I handed over the phone to another one of my friends and he dismantled the phone and tried something, then connected to the computer and the computer detected the phone and QHUSB mode was saying 'Searching Windows update' with a loading symbol. He just stopped it there and told me to take it to a good service center (An expert, of course), and he also told me that I was supposed to ask him, to make the QHUSB mode work.
But, after he gave me the phone back, the bootloop was still happening, just like before, but, instead of LG logo, it was showing some bluish white lines on the 2/4 on the screen.
I haven't got time to go to a service center till date, as they might cost me more than I invested on my phone.
This is really serious problem and I need to enter the QHUSB mode and I need to flash the stock firmware cleanly. Please anyone give some time to read this thread and help me out in this situation. AGAIN, I have used the phone for like, just 20 minutes when it was in a working condition.
So, I request any experts to help me out, suggest me the solutions.
Sorry for my bad English, though.
Thanks in advance.
Click to expand...
Click to collapse
Hi,
Try looking here:
http://forum.xda-developers.com/showthread.php?t=2475045
and maybe posting your question in there
Good luck!

Coolpad E501 will stuck at COOLPAD screen when charged on a tab charger, and more.

So,, first of all, hello everyone! I'm new, I'm not a device-proficient, and I'm in a problem with my phone.
This might get complicated.
So my problem starts just some days ago. When I am charging my phone with a tablet charger, it now stuck on the COOLPAD screen when plugged in. It bricked itself, but if I restart boot the phone it will turn on and goes normal, so I turn it off again then charge it with an appropriate charger. And it works and charges. Although that usually the tab charger didn't do this to my phone before.
But then.... That's just the start.
When I booted it on after charge fully and then turned off for some hours, it will boot, but no sound coming when booting on COOLPAD screen, which indicates a problem. The booting on the screen of that takes long, very long then when it's On, surprise surprise the wifi can't connect to any nets suddenly, Sim card cant be read (indicated as No Service) , SD card not detected as well(also indicated as No SD card) . Seems like a malfunction. I had experience the same before 5 months ago (and it goes semi-perma so I asked Coolpad center for software reinstall).
So what did I do? I restarted the phone through the Chinese recovery mode. Booted up right, and back to normal. But this happens just when I boot it on morning now. I am scared this might get worse and will completely bootloop or brick my phone in the future (just like the same problem I face some month ago).
So should I never turn my phone off again or is there a fix for this? Tried factory resetting it in the past, the problem just got even worse so I won't do it again the third time my phone is broken again after software reinstall again. Please help, can't really switch phone until able to find a very reasonable priced ones.:crying:
NOTE: Some day before, my Coolshow app got disabled by Play Store because of "danger" reasons. It is a system app that comes with Coolpad. I can't enable it again because the enable app isn't there, just a greyed out Disable button. I don't like to reset the preferences of apps because it'll make me need to set everything up again. Problem already occurring 3 days ago, till now.

Poco X3 NFC - Can't access bootloader, fastboot or system (bootloop)

Hi. My close friend has this issue. I'm posting this because she can't figure it out by herself. A month ago, her phone downloaded an update and she installed it. Since then, the phone has restarted by itself without any reason, just random restarts and the frequency of restarts was more frequent with each day. Fast forward to this day and the phone is constantly turning up and shows the POCO logo and restarts by itself. This loop is not ending until the battery is completely dead. When trying to access fastboot or recovery mode, she can get there but only for few seconds (until the device restarts again) which is not enough time to make any changes / factory reset. She did not accessed developer tools in system, so the bootloader is still locked. Holding down power button does nothing. ONE SINGLE UPDATE screwed up whole phone. Can't do ****. There's no SD card or SIM card in the slot. Is there any "hack" to stop the phone from restarting itself? Note when the battery is completely empty and she plugs the charger, the whole nightmare starts again. I'm lost. Did you guys have any ideas what to do? Or is the repair centre only solution? (She cracked glass of the display, i'm not sure if that voids warranty. [it's not glass COVER, it's the glass which is part of the display])
Is this device unlocked? If not, then RMA.
If it is, my best guess is to get the device into recovery (or fastboot?) and immediately connect to PC.
If it holds, leave it there as it will charge, although at much slower rate.
When charged, use TWRP to try to reboot to system.
If it doesn't work, then factory reset.
Sadly, i can not get to recovery because in about 2 seconds the device will reboot. There's literally no time to make any changes - factory reset. Also the device is not unlocked. I hope RMA accept the phone even though it has cracked screen . Thanks for response anyway
Then RMA it is. If you're in EU they'll have to take it, even with the cracked screen.
But does the reboot happen even when connected to PC? Two seconds is enough to plug it in if you're fast...
Yeah, we tried every possible idea we can think of. Pressing the toggle button from different angles with different intensity to make sure it isn't stuck inside, covering up the proximity sensor (yeah makes no sense but even that we tried, lol). Tried with connected to PC as with classical charging brick. No change. Back in those days where smartphones doesn't have unibody construction and you were able to take down the back cover and remove battery it was way simple. Nowadays it's not possible to stop the phone from booting itself until battery is completely empty. My friend says the problem started about month ago, when the phone annouced that there is an update available so she downloaded it and installed it. Before that, there was no problem with the phone whatsoever. Maybe it's caused by some kind of virus but IDK which apps she was using. She didn't have rooted phone not unlocked bootloader in developer tools. Also i googled that it may be caused by "Airtel Thanks" app which she didn't have installed aswell. I will keep this thread updated as what happend to the phone cause i'm also interested what went wrong and to help future users who will struggle with this problem a solution. Thank you.
CaptainFedora, did you solve the problem? I have the same issue...
Yeah, actually. Sorry for not posting the answer although it was definitely her fault. It was the power button being pressed down (which made continuous bootloop). But the button was somehow pressed deep into the phone's body. So complete dissasembly was needed.
Btw. my friend lives in other country so we discussed this problem over internet. If i could have the phone physically with me i would definitely know what was the problem.
Hi.
Yesterday I had the same problem, the device kept restarting every 10 seconds, it didn't even come to any screen besides the first one with the POCO logo in yellow.
Things I tried that did NOT work:
restart
hard restart
fastboot (it did enter the fastboot mode, but only showing the picture of the 2 robots and after 10 seconds restarting again to the POCO logo image)
plug it to power
plug it to computer
After 3 hours of continuous restarting and trying anything I could find in the internet and I could imagine of (except extracting the battery because it seemed complicated and difficult to revert), I tried randomly something that miraculously worked...don't ask me why.
pressing the power button shortly and quickly around 30 times (it might have worked after 10 or 20, but I just kept doing it a little longer
Afterwards it just started as if nothing had happened...doesn't make any sense, but I just wanted to tell you in case you are in a similar situation and desperate to not lose all the images and videos as I was yesterday.

Question Realme Gt Neo 2 Won't turn on

Hi there. I came here on last resort.. Yesterday after I did the last update of the security patch (december 2022 I believe), the phone rebooted just fine, and after about 5-10 minutes it froze. Screen on and simply froze. A bit after the screen went off. After 2 -3 minutes like this I tried to force restart it by holding the power button and It did vibrate altough the screen didn't turn on and it didn't reboot.
Today and even after having it charging for a while it's just dead.. Doesn't turn on, can't put in it recovery mode also, nothing.
I have no idea what happened but I can't do much.
Any advice guys?
Appreciate in advance.
The same here. I can't even boot into recovery mode. I have no idea how they're going to fix this problem. Figures - this is the first Android phone that I haven't mess with i.e. root, etc.
Well I cannot be without phone and even after being charging for more than 5 hours, there wasn't even a signal of life on it. Nothing. I also couldn't even do a backup or something. Frustrating.
Bought it on amazon last year. Spoke to them and they will refund the value. Will send it back and already bought another phone. (Redmi note 11 pro).
Regarding this is just very very bad. Stuff like this cannot happen after an oficial update.
Bye Gt2 :'c
Have no Idea of what they will do because the phone is dead pretty much.. Think this is only fixable by going to a store or something...
Unless the phone is working except the screen is off I can't see it being easily fixed. I bought my off Aliexpress so I might **** out of luck.
I tried to see if it would make some noise like if the phone was working and screen off but nothing.. IDK but this really sucks. Maybe trie to contact realme directly?
I tried plugging the phone into my computer to see if it was recognized by WIndows but nothing. I have contacted them via email and Aliexpress message board but these Chinese companies aren't known for having good customer service. It's a shame for I quite like the phone. May I ask what you bought as a replacement?
I also did that but nothing. Initially I tought it could be the battery. It was either that or the update but if you also had it then for sure it was the update and there's probably more with the same problem.. Can only wish you luck with the customer support..
I've bought the xiaomi redmi note 11 pro. I just searched similar priced phones compared to what I paid for the realme(320€) and that was the best option for the price. It costed 289€. The 6gb variant. It's not a direct competitor but it's more than enough for me and it offers a lot for the price. I also had a few xiaomis before and I don't have complaints. I checked the realme 9 pro but the xiaomi was cheaper and has better specs overall.
Thanks for the update - Good luck with the new phone.
hi to all, the device is in EDL mode?
So it means you cannot acces recovery, fastboot mode and also you cannot boot your phone!
Mr Dasher said:
I tried plugging the phone into my computer to see if it was recognized by WIndows but nothing. I have contacted them via email and Aliexpress message board but these Chinese companies aren't known for having good customer service. It's a shame for I quite like the phone. May I ask what you bought as a replacement?
Click to expand...
Click to collapse
install the qualcomm driver for the phone
Hi mate. I have no idea.. I couldn't do nothing.. Well in my case I already send it back so..
Topo's said:
hi to all, the device is in EDL mode?
So it means you cannot acces recovery, fastboot mode and also you cannot boot your phone!
Click to expand...
Click to collapse
Thanks for the response. After setting up a new Oneplus 9 Pro by changing the the firmware from T-Mobile to basic Global. I'm able to get into EDL mode . I also have the correct drivers installed in WIndows so it appears in the Device Manager when in EDL mode. I also have the current firm. I just need a working version of the MSM program.
VerVistas said:
Hi there. I came here on last resort.. Yesterday after I did the last update of the security patch (december 2022 I believe), the phone rebooted just fine, and after about 5-10 minutes it froze. Screen on and simply froze. A bit after the screen went off. After 2 -3 minutes like this I tried to force restart it by holding the power button and It did vibrate altough the screen didn't turn on and it didn't reboot.
Today and even after having it charging for a while it's just dead.. Doesn't turn on, can't put in it recovery mode also, nothing.
I have no idea what happened but I can't do much.
Any advice guys?
Appreciate in advance.
Click to expand...
Click to collapse
Message me on Instagram deepak._ydv
Something similar happened to me yesterday twice, device suddenly turned off while I wasn't even looking, and wouldn't turn on again no matter how much time I'd press the power button.
However; When I held Power Button + Volume UP for a few seconds, the device did turn ON back again.
rtkpX said:
Something similar happened to me yesterday twice, device suddenly turned off while I wasn't even looking, and wouldn't turn on again no matter how much time I'd press the power button.
However; When I held Power Button + Volume UP for a few seconds, the device did turn ON back again.
Click to expand...
Click to collapse
Geez this worked perfectly, you are a lifesaver!! After holding the Power Button + Volume Up my device did turn ON. I faced all similar issues mentioned in this thread related to booting after the screen went black while using it.

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