Hey all. I wanted to make a little "Public Service Announcement" regarding an issue that I have had for quite some time and finally solved tonight. I'm hoping it will help someone else because the symptoms of the issue were very strange and an answer was not forthcoming through standard searching.
I have an HTC M8 (Verizon) and I have been having problems with my "Mobile Hotspot" feature for a while. I thought the issue happened after my first upgrade to Marshmallow, but as it turns out the issue was with my Windows 10 PCs (read on...).
Basically, I was able to connect to my phone's Wifi "Mobile Hotspot" without any problems from an iPad tablet or from my wife's Samsung phone. However, when I tried to connect from my Windows 10 PC I had very strange symptoms.
As per my profession, I consider myself somewhat an expert on Windows and networking in general (not "the expert" but "an expert" ). What was so strange about this issue was that the Windows 10 PCs would see the SSID from my phone without a problem. they would connect after providing the encryption key, and they would even get an IP address from the phone's DHCP server. But, after that, they failed to communicate on the network at all. Not even able to ping the phone (default gateway).
I won't go into the details of all my troubleshooting steps (everything from reboots to wireshark analysis), but honestly nothing worked. I determined it must be an issue with Windows 10 after having two different Windows 10 laptops fail to connect properly. I remembered that I didn't have these issues when my system was running Windows 7.
Even armed with this information I was unable to research to any suitable solution online, when I came across a post somewhere that hinted at a similar connectivity issue. The poster seemed to indicate that the Microsoft drivers caused some issues with their devices that was resolved using older vendor drivers.
Both my Windows 10 laptops in questions are quite old. They were never meant to run anything past Windows Vista/7. Because of this, the vendors didn't really offer complete driver packages for these systems for Windows 10. But, during the Windows 10 installation, the OS detected all the hardware in these laptops automatically and, until today the provided Microsoft drivers seemed totally functional.
I hunted down the latest drivers I could find from the vendors (HP/Dell) and using device manager forced the installation of those driver packages. Immediately upon update to those drivers I was able to connect 100% properly to the Mobile Hotspot and access the Internet.
As it turns out, it seems both laptops had Broadcom based cards - so I suspect the issue may be specifically with Microsoft's Broadcom driver.
Hopefully this comes up in a search for the next person having similar issues.
Related
Hi all
i have a problem.
its not related to only one pc but all windows xp machines ive used ( im not going down vista route at all).
nearly everytime i connect my phone/ppc to windows, it crashes, ie, i get the windows 32 process host or something has an error then the RAPC window with 1 minute countdown comes on and my computer crashes or restarts.
then if i connect my ppc, its fine.
its not only with 1 pocket pc, its with the 2-3 ive tried.
they all run windows mobile 6 or 6.1...
anybody have the same problem and know what to do? activesync 4.5, u can see the icon connecting and it has made the noise its found the pocket pc, then bam...
i couldnt find this topic anywhere in xda, dont know where else to look
Cheers
It is not the PPC's at all - rather incompatible hardware on your desktop, such as an installed dial-up modem or other network device.
I had similar difficulties back in time on a Dell desktop until I removed a special DS Sound Card. A friend of mine had similar problems until he removed - following my recommendation - his dial-up modem card.
You will have to figure out what device on your desktop causes this incompatibility - please: before plugging out anything, remove the installed drivers first!
oh man. they are both laptops. thats going to be tough to remove something/uninstall drivers - doable but its going to annoy me everytime i log in
Hmmm,
try running your pc in save mode and run only what is needed for ActiveSync to work - not a nice solution but at least you can determine if this is an incompatibility issue or not.
It's easier if I just post a link to the thread over at smartappsworld so I'm not stuck re-writing it all. http://smartappsworld.com/thread-t...-getting-error-692-hardware-failure-in-modem
I still have not been able to resolve these issues. Tethering worked without problems on my Q9M, but on the TP2 it gives me error 692 -There was a hardware failure in the modem - . Internet sharing isnt cooperating either. New hardware wizard in XP pops up for Generic RNDIS device. When I tried to feed it some drivers for Internet Sharing (pulled by another xda member in another thread here somewhere), XP gives me some bogus error about a missing entry in one of the .inf files that I pointed it towards. It doesnt specify which file, then it closes and there is a big yellow ( ! ) over Internet Sharing device in network devices (Driver not installed).
Thats a quick run through of the issues I'm dealing with. I really need this working as this is my only way to connect my PC to the internet. I live in boonie land where cable is nowhere in my neighborhood and dsl is too far to connect.
Yes I searched. I spent a great deal of time going through xda forums and Google... before I decided to post here. Thanks for anyones help in advance.
T.C.
I have not had a problem tethering my tp2 with verizon using Win XP Pro x64, or XP home x86.
The way that works for me is:
Run the internet sharing program, Not the VZW access manager crap.
Tell it to connect
After it connects, then plug in usb from pc to phone
The pc recognizes it as another network connection
It gets its IPs and all no problems.
Open up your choice of browser and off you go.
I have never had to install drivers to do any of this, and also it doesnt use active sync when doing it this way.
hope this helps.
I pulled the internet sharing program out of the Windows folder (made a shortcut ). The problem is when I connect to the PC. The install new hardware wizard comes up for Generic RNDIS device. This is after I clicked "Connect" in IS. I have clicked cancel , then it says install failed, your new hardware may not work properly. IS disconnects and Activesync starts syncing. I tried it the first way , letting AS sync once then turning IS on, same problem.
I dont use VZ Access Manager. I was forced to uninstall that and Activesync when suddenly the PC wouldnt recognize anything while the phone was plugged in. After that, the phones internet wouldn't work either so I then had to restore the phone to factory defaults via a hard reset. After resetting, I found that 228 wouldn't program the phone. The next day I nearly took it in to VZW. tried 228 again and it worked finally. Got my phone internet back and I'm back to trying to get IS working. I didn't install VZAM, but I do have the USB driver installed.
Are there certain files that are needed on XP for this? I am still running 32bit XP Pro if that makes any difference. Service packs maybe? I'm up to the point where I'm about to go out and buy a WiFi card and try connecting it that way. Something Has to work here.
The generic RNDIS ( Remote Network Driver Interface Specification ) drivers are part of the ActiveSync install and are needed for TCP/IP between the PC and the phone.
Install ActiveSync.
Plug in the phone.
Don't cancel the New Hardware Found - let it install the drivers.
Set up a sync relationship with the PC if you like - not needed.
When you tell ICS to connect, it should drop any other connection to the PC (Hard Drive, Active Sync) and make the Windows connect sound. Then you should see the network negotiation icon in the System Tray as it sets up the internet sharing.
When I dont cancel New Hardware wizard, it doesn't find any drivers to install. This is if I let it search for drivers automatically, and after Activesync is installed. See what the problem is here? What should normally work, doesn't. Are there key files missing in the copy of Activesync that is included on the CD from VZW? What am I missing here? When I turn Internet sharing on, on the phone, it always says something like ''Check USB cable connection'' and it never changes. The hardware wizard never finds the drivers, and when I try to point it towards driver files, it says theres an entry missing and wont install.
Grr..if you read through the other thread link above, you know how long i have been trying to get it to work. Frustrating!!
Wallking HotSpots
THE-COPS said:
It's easier if I just post a link to the thread over at smartappsworld so I'm not stuck re-writing it all. http://smartappsworld.com/thread-t...-getting-error-692-hardware-failure-in-modem
I still have not been able to resolve these issues. Tethering worked without problems on my Q9M, but on the TP2 it gives me error 692 -There was a hardware failure in the modem - . Internet sharing isnt cooperating either. New hardware wizard in XP pops up for Generic RNDIS device. When I tried to feed it some drivers for Internet Sharing (pulled by another xda member in another thread here somewhere), XP gives me some bogus error about a missing entry in one of the .inf files that I pointed it towards. It doesnt specify which file, then it closes and there is a big yellow ( ! ) over Internet Sharing device in network devices (Driver not installed).
Thats a quick run through of the issues I'm dealing with. I really need this working as this is my only way to connect my PC to the internet. I live in boonie land where cable is nowhere in my neighborhood and dsl is too far to connect.
Yes I searched. I spent a great deal of time going through xda forums and Google... before I decided to post here. Thanks for anyones help in advance.
T.C.
Click to expand...
Click to collapse
I myself use WalkingHotSpots http://www.walkinghotspot.com/. It is 24.99 for a lifetime license and currently they allow you to use the license over and over when you upgrade your phone. I used it first when I had the Touch Pro and now I am using it with my TP2. It is a program that allows me to add up to 5 connections and use my TP2 as a Hotspot. Now of course it would requre you to have your TP2 connected and charging via wall outlet. But basically it will allow me to connect 3G using my WiFi. I just used it Tuesday night while at church to connect back to my business server and resolve some databases issues. My laptop was running at an excellent speed and I was online over 2 hours with no drop connections. The walking hotspot website says that it will not work with Verizon but I can personally say that it does. I do not have the Internet connection software installed on my TP2 so I am going all WiFi for my connection. I added a password and name for my Walking HotSpot so no random joe could just drive by and conect lol and I was up and running in about 10 minutes. They don't offer a free tiral but you can try it for 1 month for 6.99 and if it doesn't work you will not have wasted 25.00. Just choose to use it for a Touch Pro and you should be able to get the download. I have had it over a year now and it has come in very handy especially when I go home to visit Mom as she has no internet and walking hot spots runs my husband's laptop and mine without any issues. So whatever you ultimately do I hope you get it worked out
WMWifiRouter
I use WMWifiRouter on my phone for internet sharing. It works great. This may be an alternative for you.
http://www.wmwifirouter.com/
(the site appears to be down at the moment)
I just loaded a program called PdaNet and was really amazed at how easy it was to install. Hooked up on Verizon @ 2.4mbps - actually faster than my DSL!!!
I've only tried it a couple times but I recommend going to here http://www.junefabrics.com/pdanet/index.php and download a trial version.
WMWiFiRouter
I second the vote for WMWiFiRouter. I used it on my Mogul and now on my TP2 (both with Sprint) -- no issues whatsoever -- more importantly, no tethering fees.
For me now, when i use USB or Bluetooth over ICS, my browser has to go to 3g.vzwdun.com. It didn't use to do that before. How can I keep the device from reporting that I'm tethering...
Hi All,
I'm running Windows 7
1. Suddenly my Windows Mobile Device Center Failed to recognize my phone and connect to sync. After some troubleshooting I realized the "Microsoft Windows Mobile Remote Adapter Driver" Failed to work correctly Saying "This device cannot Start (Code 10).
I uninstalled the driver in the Device Manager and attempted to Search for the Driver again after a Restart, my phone was again found while attempting to Sync but once again during Driver installation it failed and gave the Exclamation Mark stating an issue and sure enough it is the Code 10 error again.
2. This exact same issue happens when attempting to Tether to use the Phone as an Internet Modem. The Network Adapter driver to Tether is "Remote NDIS based Internet Sharing Device" and it also doesn't install fine anymore. So no Tethering for me via USB.
Now, all the above happened suddenly while using the Internet Tethering with no issues. It simply disconnected and then that was the end of that.
Let me tell you to what Extent I went to try to get this to work. I re-formated my hard drive and re-installed Windows 7. And NOPE it didn't work. Windows Mobile Device Center is properly installed and that is when all the drivers are provided, during the WMDC installation. Once WMDC was installed, my phone was found, the Activsync feature and the Internet Modem feature, and the driver installation attempt happened, The correct drivers were found, but they just weren't Installed successfully as explained above. I'm currently browsing the internet using the Bluetooth PAN Internet Sharing, which works wonderfully with no issues.
But I really need to get the above two items working again, otherwise I can no longer connect my phone via activesync or better said WMDC for Windows 7 to Flash a New ROM.
Now so that nobody thinks it's a problem with my phone, I have three other computers where I can connect via WMDC and Tether via USB with no issues. But I'm having trouble with my Dell Inspiron 9300 which gave me no issues for Months until now.
I considered myself very computer savvy but at this point I'm really stuck!
Any help?
Thanks in advance,
Raudel
try to download activesync for w7 from microsoft
i had a prb, dunno if similar, but that helped me
Moved as not ROM Development.
avatar_ro said:
try to download activesync for w7 from microsoft
i had a prb, dunno if similar, but that helped me
Click to expand...
Click to collapse
The Windows Mobile Device Center that gets Installed is the one with Windows Update. So it must be the correct one with the Win 7 Drivers.
Thank you for your reply.
Any other ideas would be really appreciated.
Thanks in advance,
Raudel
i have the same problem with win7 and HTC touch2
i cannot solve the problem with HTC touch GSM everything is OK
any Help !!!!
I'm also getting this problem. It just began after a hardware upgrade. Microsoft remote adaptor cannot start. I have tried re-installing device centre numerous times and i cannot get device center to recognise my phone.
It works fine in disk drive mode however.
Edited to add that my device is recognised fine on other machines. So it is an issue with my PC. Interestingly my wireless usb adaptor won't work either.
I had a similar problem, found a solution online. There were some issues with Intel P55 chipset, it sync up immediately after BIOS update and reboot.
Hope this makes your day, best of luck.
Ok I did everything correctly from this website on how to install ADB on windows XP. Since i'm new, I can't post it up yet.
I got all the way up to the last bit and still my comp "new hardware wizard" keeps saying "Cannot find hardware". WTF....i have the google usb drivers, but it still won't work. Also i downloaded the java program for it.
PLEASE HELP
addictivetips.com / mobile / what-is-adb-and-how-to-install-it-android/
^^^^This is the site that i used.
What device do you have?
Some require external drivers (e.g. Motorola USB Drivers).
I have the HTC Thunderbolt from Verizon
Kappa,
Check this out: androidforums.com/thunderbolt-all-things-root/302621-ready-root-your-thunderbolt-but-adb-confusing-you.html
As roee88 alluded to, a lot of devices have their own ADB drivers. You wanna go with them first. HTH / Good luck
Thanks RD, that really helped. the problem now is that whenever I install the HTC Sync software for the usb drivers, it totally messes with my internet. My comp says it's connected to the internet with the enthernet connection, but i won't be able to surf the net or the internet browser tells me I'm not connected. My intel/pro set wireless says there is no wireless hardware. When i do a system restore, everything is back to normal and i have internet access. What's going on????
Kappa,
Definitely not "normal" behavior. I would just start from scratch. Before going at it again, check HTC's support site that you are using the most current drivers & sync software for your OS & phone, making sure you pay attention to whether you need 32 or 64-bit version. Reinstall. Reboot. Try syncing the phone again, and afterward see if the problem repeats itself.
In the unfortunate case that it does, the only lead I have for you is that I seem to remember (I haven't played around with HTC Sync in a long while) that the prog installs its own network adapter, so maybe when it is active (like after doing a sync) it disables your other network interfaces, e.g., Wireless. I think you said you're using XP, so in Control Panel-->Network Connections check that the Wireless is active.
I also seem to recall something about an Internet pass-through toggle in the software; this could be relevant as well, but sorry-- it's been a while. Good luck.
I have been seamlessly transferring files from my LG G2 to my Win 7, & Win 10 PC's for months. All of a sudden neither PC will recognize the handset. I know the more descriptive I am, the easier to troubleshoot, but I have not changed anything on any of the devices that I would suspect to cause this issue. It seems to be an issue with the handset since the issue is with two computers. Any thoughts? Thanks!