Hello All,
I received my unlocked U11 from Amazon yesterday. When I first set it up, I did not see Verizon listed on the carrier list. I was planning on switching to them this week. I tried going on Verizon's website to the bring your own device section and when I input the imei it also tells me the device is not compatible. I know it will only work in LTE areas, which is not a problem for me. What am I missing?
You need to have an active sim from a different Verizon device to get it active. Verizon won't add the phones imei to your account.
Related
I was just pre-ordering my Galaxy S3 on VZW and decided to skim the contract. I noticed in one paragraph that they have in writing what code the S3 is defaulted to for SIM unlock and use on another carrier. Now, I am wondering if AT&T was just as kind and put it in our One X contracts? If anyone has theirs handy, or a digital version, check it out. The paragraph in VZW contract said it was defaulted to either "000000" or "123456". I tried generic codes on my One X to no avail, and obviously don't have my SGS3 to test if they were telling the truth! Let me know if you guys find anything!
First of all, you will likely have to call Verizon to get the network unlock code in order for roaming. Unlock code usually is tied to the IMEI number of your phone for GSM phones. Secondly, even if you unlocked your Verizon global phone, you will still not be able to use on AT&T or T-Mobile. You can only use it abroad.
Now, it is possible for newer global phones from Verizon be unlocked use a default code but you will still not be able to use them on other US GSM carriers.
On AT&T, not only you have to ask for the unlock code specfic to your phone, but also AT&T won't give it to you until the new phone is on the martket for 10-month, the so called 'exclusive' period.
foxbat121 said:
First of all, you will likely have to call Verizon to get the network unlock code in order for roaming. Unlock code usually is tied to the IMEI number of your phone for GSM phones. Secondly, even if you unlocked your Verizon global phone, you will still not be able to use on AT&T or T-Mobile. You can only use it abroad.
Now, it is possible for newer global phones from Verizon be unlocked use a default code but you will still not be able to use them on other US GSM carriers.
On AT&T, not only you have to ask for the unlock code specfic to your phone, but also AT&T won't give it to you until the new phone is on the martket for 10-month, the so called 'exclusive' period.
Click to expand...
Click to collapse
First of all, you are absolutely WRONG because I have a Rezound that works perfectly fine on AT&T without any unlock code, secondly I asked if anyone had seen this on their contract, so you can take your irrelevant post and shove it up your a$$.
Reported
Well this thread went nowhere fast. Most people wont know your answer. You're either going to have to call AT&T or just wait to see if its unlocked already.
So I just received my unlocked galaxy s8+ G955U from swappa. I was hoping it would be as easy as putting in my previous nano sim card from my Nexus 6p and activating. It isn't. The branding is t-mobile. Showing t-mobile screen when I turn it on. I tried activating from myverizon , but when I enter the imei it says: "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network. Try a Different Device"
I purchased an unlocked phone hoping to avoid most if not all of the verizon bloatware. But, I need to be able to make phone calls and tie it to my Verizon account.
Any help, or suggestions would be greatly appreciated.
polorsport said:
So I just received my unlocked galaxy s8+ G955U from swappa. I was hoping it would be as easy as putting in my previous nano sim card from my Nexus 6p and activating. It isn't. The branding is t-mobile. Showing t-mobile screen when I turn it on. I tried activating from myverizon , but when I enter the imei it says: "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network. Try a Different Device"
I purchased an unlocked phone hoping to avoid most if not all of the verizon bloatware. But, I need to be able to make phone calls and tie it to my Verizon account.
Any help, or suggestions would be greatly appreciated.
Click to expand...
Click to collapse
clearly you got the Tmobile s8+ model. Even if its unlocked it only works with Gsm networks. Verizon is CDMA not gsm. Return for a refund and buy a no-career unlocked phone. Good luck
This is the model you need https://www.bestbuy.com/site/samsung-galaxy-s8-64gb-unlocked-midnight-black/5803742.p?skuId=5803742
I think you're right. This sucks. But, it's good to know. I've been on the phone with customer service for 40 minutes trying to get it activated and still no luck.
the_noob65 said:
clearly you got the Tmobile s8+ model. Even if its unlocked it only works with Gsm networks. Verizon is CDMA not gsm. Return for a refund and buy a no-career unlocked phone. Good luck
This is the model you need https://www.bestbuy.com/site/samsung-galaxy-s8-64gb-unlocked-midnight-black/5803742.p?skuId=5803742
Click to expand...
Click to collapse
What I don't understand is that the customer service representative says it's activated on her end. I just can't make or receive calls. No lte or 3g shown.
the_noob65 said:
clearly you got the Tmobile s8+ model. Even if its unlocked it only works with Gsm networks. Verizon is CDMA not gsm. Return for a refund and buy a no-career unlocked phone. Good luck
This is the model you need https://www.bestbuy.com/site/samsung-galaxy-s8-64gb-unlocked-midnight-black/5803742.p?skuId=5803742
Click to expand...
Click to collapse
That is 100% absolutely false and incorrect. All the US S8+ models have the SAME EXACT hardware. Only the firmware is different.
polorsport said:
So I just received my unlocked galaxy s8+ G955U from swappa. I was hoping it would be as easy as putting in my previous nano sim card from my Nexus 6p and activating. It isn't. The branding is t-mobile. Showing t-mobile screen when I turn it on. I tried activating from myverizon , but when I enter the imei it says: "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network. Try a Different Device"
I purchased an unlocked phone hoping to avoid most if not all of the verizon bloatware. But, I need to be able to make phone calls and tie it to my Verizon account.
Any help, or suggestions would be greatly appreciated.
Click to expand...
Click to collapse
OP, are you SURE it's network Unlocked? The T-Mo branded S8 shipped network locked. If it's network Unlocked, it WILL work on Verizon, but it will still have the T-Mo bootup screen and apps. That's the firmware.
If you want no bloatware, check out the threads for flashing the Unlocked Firmware.
After exhausting all my options I took my friends advice, and called t-mobile. Turns out the phone is still locked. So it's either the seller unlocks it, or refund.
Mr. Orange 645 said:
That is 100% absolutely false and incorrect. All the US S8+ models have the SAME EXACT hardware. Only the firmware is different.
OP, are you SURE it's network Unlocked? The T-Mo branded S8 shipped network locked. If it's network Unlocked, it WILL work on Verizon, but it will still have the T-Mo bootup screen and apps. That's the firmware.
If you want no bloatware, check out the threads for flashing the Unlocked Firmware.
Click to expand...
Click to collapse
Maybe you can answer this question. If the phone is still locked. Can I flash firmware to unlock it, and activate it on Verizon. (I don't even care about bloatware anymore. I just want to have a working phone)
polorsport said:
Maybe you can answer this question. If the phone is still locked. Can I flash firmware to unlock it, and activate it on Verizon. (I don't even care about bloatware anymore. I just want to have a working phone)
Click to expand...
Click to collapse
No, you can't unlock it just by flashing the unlocked firmware. T-Mobile will have to unlock it.
Read one of the threads a out flashing unlocked firmware, it will answer many of your questions, including the ones you have asked in this thread.
Can you activate a used S3 LTE on AT&T network that already has an ICCID/Phone# on it
Hi I bought a used s3 on ebay and the listing says you can transfer it to your account but of course this doesn't seem to be quite as easy as it sounds. I've tried searching through here but all I can find is information on unlocking these devices which doesn't seem to really add any value whatsoever since what everyone really needs/wants to do is reprovision the ICCID on the device to a new number on a new account.
Are there any people that have successfully figured out this process with the gear that can explain what they had to do or what they had to tell the people at ATT? Or is this not actually currently possible with ATT?
PS. Samsung is funny with their online documentation on scanning the QR Code with SingTel etc... You would think they might have some instructions for US customers/carriers.
any help on this ?
I just bought a brand new, never opened AT&T branded Galaxy Fold. Seals on the box were still intact. The device was originally purchased directly from Samsung and was not tied to any AT&T account, although there was a new AT&T SIM in the box that is still attached to the card and never used.
IMEI is supposedly clean and ready for activation with no outstanding financing or blacklist according to Swappa and Ting.
I tried to get a SIM unlock code from the AT&T unlock portal, but it rejects the request because “AT&T didn’t sell or activate the device.” I suppose this message is technically true since the phone was sold by Samsung and never activated, but I’m not sure how to proceed with SIM unlocking it to use on Verizon.
Anyone have any ideas?
concept0 said:
I just bought a brand new, never opened AT&T branded Galaxy Fold. Seals on the box were still intact. The device was originally purchased directly from Samsung and was not tied to any AT&T account, although there was a new AT&T SIM in the box that is still attached to the card and never used.
IMEI is supposedly clean and ready for activation with no outstanding financing or blacklist according to Swappa and Ting.
I tried to get a SIM unlock code from the AT&T unlock portal, but it rejects the request because “AT&T didn’t sell or activate the device.” I suppose this message is technically true since the phone was sold by Samsung and never activated, but I’m not sure how to proceed with SIM unlocking it to use on Verizon.
Anyone have any ideas?
Click to expand...
Click to collapse
Just guessing as I never had a locked device.
Maybe you can try to use an AT&T SIM card in that device for about 11 days. Some users reported that the network/region lock set by Samsung will get deactivated after that period of time. Then you might be able to change to a Verizon sim card.
Worth a try?!
concept0 said:
I just bought a brand new, never opened AT&T branded Galaxy Fold. Seals on the box were still intact. The device was originally purchased directly from Samsung and was not tied to any AT&T account, although there was a new AT&T SIM in the box that is still attached to the card and never used.
IMEI is supposedly clean and ready for activation with no outstanding financing or blacklist according to Swappa and Ting.
I tried to get a SIM unlock code from the AT&T unlock portal, but it rejects the request because “AT&T didn’t sell or activate the device.” I suppose this message is technically true since the phone was sold by Samsung and never activated, but I’m not sure how to proceed with SIM unlocking it to use on Verizon.
Anyone have any ideas?
Click to expand...
Click to collapse
If its anything like Tmobile, then you'll get the run around, Samsung will tell you its ATT and ATT will tell you its Samsung that you have to contact. On Tmobile one has to contact TForce via Twitter, then have them reach out to Samsung internally so that they can load the IMEI on to the T-Mobile system, once that part is done then Tmobile the actually carrier can go forth and process the unlock request. I am thinking it will be something similar with ATT locked devices purchased from Samsung directly.
I purchased my phone as "brand new" and "unlocked" in December 2021 from an Ebay store (I know, but the store was operational for a couple years and had excellent reviews numbering in the 4Ks). I registered the device IMEI with Samsung the same day. It worked perfectly for 13 months until last week.
Unfortunately, the Ebay store is no longer "there" (I know. I know.) I learned this by attempting to email them through the Ebay messaging app. I really do believe my phone was brand new though.
Device Details:
Model #: SM-N986U1
Service Provider Software version: SAOMC_SM-N986U1_OYM_TFN_12_0016_TFN/TFN,TFN/ATT
Questions:
Was someone able to set up an account with my IMEI
Is it possible that my IMEI was mistakenly connected to an AT&T account during these "Network Upgrades"
If either 1 or 2, how do I resolve this? I mean, I've got the receipts and whatnot.
Is there a way for me to find out if this AT&T account was set up AFTER December 2021?
Do you see any issues with the current software listed above
Could I have registered my device's IMEI with Samsung if it was already registered to someone else?
The whole, ugly story:
My carrier is StraightTalk/TracFone with Verizon SIM (12+ years)
Activated device 1December 23, 2021 by swapping SIM from existing phone (I now know this is bad)
Stopped sending/receiving calls January 3 or 4, 2023 (still able to text w/o wifi though)
Many, many customer support calls/chats:
Unable to reconnect device to SIM
Carrier tech support tells me "Problem with your SIM. It was used in another device. You need a new SIM".
Purchased new SIM, phoned in to carrier support
Carrier support unable to connect new SIM to device
Carrier tech support tells me "Problem with your phone" and asks for me to turn phone off/on every hour or two until they get the "errors corrected".
Support also that many people had been having problems since the recent Verizon network upgrade that occured in the days leading up to my phone problems.
Problem persists and worsens
I lose all connection with my phone number; unable to text, phone number missing from phone, etc
Subsequent support calls with StraightTalk
Your IMEI is connected to a different phone #, cannot reconnect your device.
They won't tell me the number, only that the new number has same area code as my number which I thought unusual.
In order to keep my phone # active, I settle, temporarily, for activating new SIM into my really old S7.
I contact Samsung Support to see if there is some sort of diagnostic tool for software errors:
Your device is an AT&T device
I said I realize that, but it was unlocked and I'd been using it for 13 months with a Verizon compat SIM.
They suggest I visit Samsung Auth Shop to diagnose.
I attempt to reach AT&T support line;
no luck - kept bumping up against phone bot "firewall" system because I didn't have an AT&T phone number or account number to enter.
Attempted support chat, but same results as above
Went to the Samsung Authorized repair shop.
Shop was like "Absolutely nothing we can do"
Says that a diagnosis would not reveal software issues (is this true?)
Suggests I go to AT&T corporate store.
I visit AT&T store, ask for them to check my IMEI for an account.
They cannot find it connected to an AT&T account.
Have a nice day - Buh Byyah (grrrrrr)
Out of frustration, I decide to run the AT&T unlock request app anyway.
Results: Unable to unlock my phone because I still have installment payments to make. (Never had an AT&T account).
Back to the AT&T store.
They dance around suggesting that I have a stolen or hacked phone.
They give me tips on how to bypass AT&T support firewall to reach customer service
Suggest I go across the hall to the Verizon store
Verizon store super-smart-12-year-old-looking young woman
"Even though Verizon bought Straightalk/TracFone, I can't see your account or help with the prepaid programs"
"But hang on a minute, let me try something....."
Inserts SIM from my old S7 into my Note
Performs a Network Reset
Voila! Phone is making calls and getting 5G
I nearly burst into tears and give her a hug
Unfortunately, within a couple hours it was back to no service
I FINALLY get through to a person at AT&T support.
They are able to confirm my device IMEI is connected to an AT&T account
They further confirm that the area code is same as mine and that the phone number belongs to a business.
No further details; they give me their Fraud Dept phone numbers.
Fraud department cannot (WILL NOT) help me because I don't have an AT&T account and I didn't purchase my phone from AT&T.
Have a Nice Day, Buh-Byyah (grrrr)
Finally able to connect once again with support person from my carrier (StraightTalk/TracFone on Verizon)
NOTE: Something def DID happen with their networks early last week. No idea what, but I was once number 410 in the queue for support
Support tells me I need a new SIM
I explain that
We already tried that 4 days ago, and
My device IEMI is connected to another account, per their support rep, AT&T support rep, and AT&T unlock request app
Support tells me to ignore that, I only need a new SIM because:
She wouldn't be able to see my IMEI if it were already connected to another account.
She could see that my IMEI had been connected to my StraightTalk account
There must've been some kind of 'mistake", and a new SIM will fix it
They're mailing me a new SIM, but I don't understand how/why there is an At&T account with my IMEI and have little hope that this will work.
Sorry that was so long. Please respond if you have any helpful tips, insights, or info.
Thanks!
PROBLEM SEEMS TO BE SOLVED
**I'm making this reply for reference in case someone else comes across a similar issue.
My device is a Samsung Note 20 Ultra 5G; my carrier is Straighttalk (TracFone) with a Verizon SIM. I’ve been with them since bailing from Verizon around 2010. I bought my phone from an online store, supposedly "new" and "unlocked". The CSC and Provider Software version checked out, and I was able to register it successfully with Samsung December 2021 and had zero issues with phone and service until Janury 3/4, 2023.**
1/12/23 UPDATE from OP: After 8-9 days of frustration, hours on phone and chat support, in person visits to mobile carrier stores, (oh, and no service), I successfully installed and activated a new SIM on my Note 20 Ultra 5G tonight. Calls, texts, etc., seem to be going through. So, so far so good.
This was my 2nd attempt at reconnecting my device to a network by installing a new SIM. I can only guess at why it was unsuccessful before. But for posterity, the 1st attempt was made by using a SIM kit purchased from Walmart. The 2nd attempt was made by using a SIM purchased from Straighttalk and patiently waiting four days for delivery.
Both attempts were made while I was on a support call, using a landline to speak with them.
After activation today a new feature appeared in my Mobile Networks setting that wasn't there before. It's labeled "VoLTE Calls SIM 1" feature and has an on/off slide button next to it.
Also, my Network Mode was automatically set to GLOBAL after activation, when it had always been set to LTE/CDMA. I'm curious about that, so if anyone wants to chime in on whether GLOBAL is the preferred setting for me now I'd be happy to hear opinions.
I generally have really poor service at my home (1-2 bars usually) and that is still the case. I should be able to access 5G in areas where it's available though.
Ongoing Issue: I do not have proof of resolution regarding my IMEI being connected to another phone number on an account with a different carrier.
As of this evening the IMEI unlock request portal at the other carrier still shows that my IMEI1 has some sort of financial committment attached to it. Interestingly, my IMEI2 is good to go so far as the same unlock portal is concerned. (I’ve never had an account with this carrier) It's a puzzle and I don't know what any of it actually means.
We'll see how things go. Fingers crossed that I'll continue to have uninterrupted service, but it is going to take the passing of some time before I feel like I will be able to relax completely.
Thanks for providing this space for people to problem solve and share.
JDScott1 said:
I purchased my phone as "brand new" and "unlocked" in December 2021 from an Ebay store (I know, but the store was operational for a couple years and had excellent reviews numbering in the 4Ks). I registered the device IMEI with Samsung the same day. It worked perfectly for 13 months until last week.
Unfortunately, the Ebay store is no longer "there" (I know. I know.) I learned this by attempting to email them through the Ebay messaging app. I really do believe my phone was brand new though.
Device Details:
Model #: SM-N986U1
Service Provider Software version: SAOMC_SM-N986U1_OYM_TFN_12_0016_TFN/TFN,TFN/ATT
Questions:
Was someone able to set up an account with my IMEI
Is it possible that my IMEI was mistakenly connected to an AT&T account during these "Network Upgrades"
If either 1 or 2, how do I resolve this? I mean, I've got the receipts and whatnot.
Is there a way for me to find out if this AT&T account was set up AFTER December 2021?
Do you see any issues with the current software listed above
Could I have registered my device's IMEI with Samsung if it was already registered to someone else?
The whole, ugly story:
My carrier is StraightTalk/TracFone with Verizon SIM (12+ years)
Activated device 1December 23, 2021 by swapping SIM from existing phone (I now know this is bad)
Stopped sending/receiving calls January 3 or 4, 2023 (still able to text w/o wifi though)
Many, many customer support calls/chats:
Unable to reconnect device to SIM
Carrier tech support tells me "Problem with your SIM. It was used in another device. You need a new SIM".
Purchased new SIM, phoned in to carrier support
Carrier support unable to connect new SIM to device
Carrier tech support tells me "Problem with your phone" and asks for me to turn phone off/on every hour or two until they get the "errors corrected".
Support also that many people had been having problems since the recent Verizon network upgrade that occured in the days leading up to my phone problems.
Problem persists and worsens
I lose all connection with my phone number; unable to text, phone number missing from phone, etc
Subsequent support calls with StraightTalk
Your IMEI is connected to a different phone #, cannot reconnect your device.
They won't tell me the number, only that the new number has same area code as my number which I thought unusual.
In order to keep my phone # active, I settle, temporarily, for activating new SIM into my really old S7.
I contact Samsung Support to see if there is some sort of diagnostic tool for software errors:
Your device is an AT&T device
I said I realize that, but it was unlocked and I'd been using it for 13 months with a Verizon compat SIM.
They suggest I visit Samsung Auth Shop to diagnose.
I attempt to reach AT&T support line;
no luck - kept bumping up against phone bot "firewall" system because I didn't have an AT&T phone number or account number to enter.
Attempted support chat, but same results as above
Went to the Samsung Authorized repair shop.
Shop was like "Absolutely nothing we can do"
Says that a diagnosis would not reveal software issues (is this true?)
Suggests I go to AT&T corporate store.
I visit AT&T store, ask for them to check my IMEI for an account.
They cannot find it connected to an AT&T account.
Have a nice day - Buh Byyah (grrrrrr)
Out of frustration, I decide to run the AT&T unlock request app anyway.
Results: Unable to unlock my phone because I still have installment payments to make. (Never had an AT&T account).
Back to the AT&T store.
They dance around suggesting that I have a stolen or hacked phone.
They give me tips on how to bypass AT&T support firewall to reach customer service
Suggest I go across the hall to the Verizon store
Verizon store super-smart-12-year-old-looking young woman
"Even though Verizon bought Straightalk/TracFone, I can't see your account or help with the prepaid programs"
"But hang on a minute, let me try something....."
Inserts SIM from my old S7 into my Note
Performs a Network Reset
Voila! Phone is making calls and getting 5G
I nearly burst into tears and give her a hug
Unfortunately, within a couple hours it was back to no service
I FINALLY get through to a person at AT&T support.
They are able to confirm my device IMEI is connected to an AT&T account
They further confirm that the area code is same as mine and that the phone number belongs to a business.
No further details; they give me their Fraud Dept phone numbers.
Fraud department cannot (WILL NOT) help me because I don't have an AT&T account and I didn't purchase my phone from AT&T.
Have a Nice Day, Buh-Byyah (grrrr)
Finally able to connect once again with support person from my carrier (StraightTalk/TracFone on Verizon)
NOTE: Something def DID happen with their networks early last week. No idea what, but I was once number 410 in the queue for support
Support tells me I need a new SIM
I explain that
We already tried that 4 days ago, and
My device IEMI is connected to another account, per their support rep, AT&T support rep, and AT&T unlock request app
Support tells me to ignore that, I only need a new SIM because:
She wouldn't be able to see my IMEI if it were already connected to another account.
She could see that my IMEI had been connected to my StraightTalk account
There must've been some kind of 'mistake", and a new SIM will fix it
They're mailing me a new SIM, but I don't understand how/why there is an At&T account with my IMEI and have little hope that this will work.
Sorry that was so long. Please respond if you have any helpful tips, insights, or info.
Thanks!
Click to expand...
Click to collapse
There is no "s20 note"